Customer Reviews for U-Haul Moving & Storage of Hill Field

1408 évaluations

1200 N Main St   Clearfield, UT 84015

(801) 773-8295

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 773-8295

1200 N Main St
Clearfield, UT 84015

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Kincade S. 
Évaluation :
3

Nice, but not very knowledgeable of the return process which confuses the customer.

Aaron T. 
Évaluation :
3

The rental was for a day. I was due to bring the equipment back by 7:30. I was told by the clerk that the store closed at seven and so that I could just bring it back after that time and check in online. As it turns out I did not get the equipment back until about 11 PM. When I checked in online I was charged for two days of rental. I know that I was due to bring it back by 7:30. But, based on what the clerk told me and knowing that it could not have been rented out earlier than the next business morning, I don't think that it is right or fair that I would be charged for two days of rental. I only have the equipment for that day, not two. I have used u haul a lot of times and been pleased, but I am not at all happy with this rental experience. I will seriously consider before using U-Haul again.

Eliot D. 
Évaluation :
4

The internet was not working, so I couldn't submit pictures of the truck inside and do that survey. It was raining hard that night and the internet wasn't available to submit them and the short survey to U-Haul. Please take this into consideration with my billing. Respectfully, Marquis Smith

Marquis S. 
Évaluation :
4

When I picked up the truck the cup holders were all sticky, there was trash under the seats

Haylee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAN T.  |  Premières impressions 
Évaluation :
5

They were very helpful in getting my to me one time

Roy A. 
Évaluation :
4

Try to make the carts mor accessible. For our most recent move there were several carts missing. Staff said they couldn't do anything about it. Perhaps some technology solutions would be beneficial such as RFID tags that track where a cart is (on which floor, out of the building).

Greg H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H.  |  Online Move In 
Évaluation :
5

The hall ways are wide enough. The automatic sliding door was great. Having carts on site, excellence!

Kenneth J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
4

The driver side door would not open from the outside and something spilled down the front of the drink holder. Very helpful staff and easy to get an extra day with the truck.

Amanda R. 
Évaluation :
5

Staff was professional and efficient.

Branson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

More communication about shipping progress, where the container is, and if it will be on time or late.

kade S. 
Évaluation :
4

Rien

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

There was no dolly in the truck I rented. When I checked in the truck, it had a question about the dolly, but did not give the option to mark that there was not one. The truck I rented also had very loose steering and felt like the alignment was off.

D. L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
2

I checked out and for weeks after the fact I received notices that a late fee was applied and I needed to pay, then a notice of Lien was sent. I even called to get it sorted out and never reached the main building, just customer service. They said someone would call back, but no one ever did. The storage itself was wonderful and convenient. But the check out turned out to be such a hassle it almost negated the rest of the experience.

Tannessa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S.  |  Expérience générale 
Évaluation :
4

Hire more employees.

Shelby S. 
Évaluation :
5

Everyone was top notch!

Denise L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Rien

Rodney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERI F. 
Évaluation :
5

First month free was a huge blessing!

Anita S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

A little more info about how to return equipment would be nice. Lots of emails about how to pick up but I was confused about how to return it.

Kari O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
4

Just wished could have dropped off truck too

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA G. 
Évaluation :
2

We were given a truck that had a dead battery. Took nearly 2 hours as they tried to replace battery then ultimately gave us a smaller truck. One thing to note is that they did try to make it right. I just hope for future they know condition of trucks

DENNIS B. 
Évaluation :
5

Staff was super helpful

martha s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
3

It was great thanks

ASHLY F. 
Évaluation :
5

Only complaint was that there was cockroaches seen on the first floor of the facility.

morgan c.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan F. 
Évaluation :
5

Complaints are with U-Haul corporate. The driver was amazing! Just stellar! But the corporate office and logistics were enough to advise anyone I know to avoid U-box at all cost.

Damon G. 
Évaluation :
3

My issues stem not from the location, but instead with the "Truck Share 24/7" system. Which didnt work properly for me on pickup or return. In both cases I had to call customer service and W.. A.. I.. T.. till I could get someone on the phone. Oh yeah SIDENOTE: If your doing a mobile phone pickup scheduled for 5AM if it not picked up by 5:01AM it freezes/invalidates your reservation and then you have to contact Customer Service so they can change your pickup time in order for you to be able to pickup what you have reserved. Like I said in the beginning my issues are not location based.

Me H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbi S.  |  Premières impressions 
Évaluation :
3

Thanks for your service

Pollyanna H.  |  Premières impressions 
Évaluation :
5

I did the mobile process to make it quicker to pick up the rental. I still had to wait for an employee to get done with other customers to get the key. Maybe it would be better to keep the keys in a lock box where they could be accessed with a code? That would improve situations where staff is busy with other customers in the moment. THX.

Andrew C. 
Évaluation :
5

The staff/customer service was superb, not only at the storage facility but at the trailer rental on Wall St in Ogden as well. The facility was exceptionally clean with everything in working order.

Randall D.  |  Premières impressions 
Évaluation :
5

The whole process was very organized.

Sherrie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharla T.  |  Online Move In 
Évaluation :
5

Windshield was full of water spot and dust to the point I had to stop at a gas station to clean the windshield. Windshield wipers made it worse. Recommend cleaning windshield especially if they're park by sprinklers before renting out the truck

Mario G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

Had a bad experience at another U-Haul cross town, never going back. Justin and his crew were awesome. Made a week long move end on a hi note. Thanks to all, I will be back

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan L. 
Évaluation :
3

windows and mirrors to dirty and water spotted to see out of. Air conditioning stopped working every time you accelerated, and stayed not working till you were cruising and the Engine vacuum returned. And of course your Customer Service sucks.. NOT ALL PEOPLE are happy with texting, emailing and Robot answering systems. Tried several times to get a live human and just kept getting the endless loop of robot crap.... But hey what's customer service anymore, you got our money why give service...

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacob n.  |  Expérience générale 
Évaluation :
5

Thanks for everything!! Your storage is the best!!!

SEAN B. 
Évaluation :
4

Equipment was clean overall but the windshield had not been washed....a lot of bugs. They were very nice and efficient in every other way.

Daniel W. 
Évaluation :
5

Extremely satisfied with the equipment, the service, and the staff.

Joseph K. 
Évaluation :
5

The Uhaul facility on Main Street in Sunset is clean, secure, well lit, and conveniently laid out. I spent 20 years in the military, and moved several times. I've never seen a friendlier and more helpful staff, nor a facility as nice as this one. Je la recommande fortement.

SHELBY I.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE F.  |  Premières impressions 
Évaluation :
5

Agent was very friendly and was able to process my return quickly.

Richard A. 
Évaluation :
5

I was worried when I saw it was wooden boxes with covers. Sabrina, the one who delivered the containers told us the orange covers would come off and they would be transported inside a truck. That should be highlighted somewhere. It immediately eased my mind. Moving gets hectic so I missed the part that the container charge was exactly a month. We emptied them fast on the receiving end but I wasn't as worried about them getting picked up as I should have been. For a coast to coast move this is important to note because you need packing time, the time the truck drives across country and unpacking time. I did everything online so the only face to face employees were the drop off and pick up crew. It would be super helpful for them to have a hand out with important reminders. On the containers inside door it said to take pictures of the contents for insurance purposes and send them in. I never could figure out where to send them. I emailed Uhaul but no one seemed to know what I was talking about. Overhaul it was a positive experience.

Karen C. 
Évaluation :
1

Two hours prior to my pick up time, I was called and told my truck was no longer available. This was two days after my reservation had been confirmed and already changed once. I was told there were no other trucks available and was recommended to travel fifty miles to obtain a separate truck. After traveling fifty miles to Logan, UT and waiting over an hour for the truck to arrive, I was told by the UHaul attendant in Logan that the other truck was no longer available. Shortly thereafter I received yet another phone call from Clearfield, UT telling me the same truck I had reserved was now available. After driving another fifty miles back to Clearfield and hours after my scheduled pick up time, I received the truck. My movers had to be rescheduled and the move delayed costing me significant time and money. The experience was aggravating to say the least and the run around I received was nothing shy of either dishonest or incompetent behavior. I absolutely will not use UHaul again and will gladly advocate against its use by others.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNY G. 
Évaluation :
5

Olivia was very helpful...

David N. 
Évaluation :
5

Customer service was fantastic. Prompt attention to customers.

Darin S. 
Évaluation :
4

The only thing I wasn't satisfied with was that, Olivia,, the employee that helped me set up my storage unit wouldn't help me turn in my trailer at the same location, where I stored my belongings. So I called the customer service number to get my drop off location changed to SLC. Olivia expected me to go down to Provo from Clearfield to drop off my trailer.

MONICA Z.  |  Premières impressions 
Évaluation :
4

Communicate better. My pickup location and time was changed without any notification other than a voicemail to a wrong phone number. The customer service experienced at the first location in Ogden Utah on Wall avenue was terrible

Travis S. 
Évaluation :
5

Merci.

Ryan T.  |  Premières impressions 
Évaluation :
3

THE PERSON WHO WAS HELPING US WAS NOT FRIENDLY , WAS RUDE WHEN THEY WOULD TALK TO US .i LOVE YOUR COMPANY BUT MAYBE ASK THEM TO BE MORE KIND TO THE CUSTOMERS , IT MADE ME WANT TO FIND A DIFFENT PLACE .

SHAREL R.  |  Premières impressions 
Évaluation :
3

After reserving a truck two days prior, we showed up and the vehicle was not at the location. They offered another size truck with a 50 $credit, which was nice but we had to drive the vehicle truck back to the same location, 50 miles out of our way. Also the truck only had a quarter tank of gas so we had to get gas on the way to our destination, and then return the truck with the 1/4 tank.

John A. 
Évaluation :
4

Upon return of my vehicle, the gas gauge was exactly where it was when I received it. The employee told me the gauge was lower than when I received it. I informed him that I took pictures of the gauge when I received it and when I turned it in. I showed these pictures to him, and he agreed that it was at the same level and I would not be charged for fuel. My receipt then showed a fuel charge for 23,75 $. I would like this problem remedied as soon as possible. Thank you for your time.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linsey D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikell M. 
Évaluation :
5

Everything went well for me

martha s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rene P. 
Évaluation :
5

It was awesome,and i find a place and was out before my month was up,thanks again...Lizzy

Elizabeth O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin c.  |  Expérience générale 
Évaluation :
5

The personnel were very helpful and attentive to my needs. Merci.

Magdalena A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin A.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lacey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE N. 
Évaluation :
5

Olivia and Trevor were super helpful and super friendly Olivia explained everything to me as many times as I needed with no hint of impatience or frustration she was awesome. The facility is worth every penny the car pull in is super convenient and I love love love the elevators all around GREAT EXPERIENCE

Kami M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Everything was perect and easy!!!

Janet S. 
Évaluation :
5

Just keep up doing what you are doing.

LYNN J. 
Évaluation :
5

Great staff and checkin process

Abraham K. 
Évaluation :
5

Young lady was helpful, fast and efficient.

ALAN V. 
Évaluation :
5

Printer wasn't working but I got my documents e-mailed to me. Staff was great!

Kevin J. 
Évaluation :
4

Employee moral seemed low.

Scott B. 
Évaluation :
5

Everything was perfect. Thanks for your support.

Robert L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tannessa E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

It was like I pushed the EASY button. Everything was nice and smooth.

Lealand B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacob n.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Great experience, my first time using u haul...

Elizabeth O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
2

I was told some one would be there to greet us, show us to our unit, and give us a discus lock. We went up ourselves, totally clueless as what to do. It wasn't too hard to get my items to the second floor or find my unit. How ever when we opened my unit, the alarms went off. We searched for an hour for an office or someone to help us. I had to call the out of state helpline. The customer service representative was unable to reach the manager of the site, and she assured me I could leave my items without a lock and nothing bad would happen. We were there on friday at 6:30. The representative told me some one should have been there.

Gabriel H.  |  Online Move In 
Évaluation :
1

Terrible customer service experience.

Patricia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG G. 
Évaluation :
5

Check engine light illuminated during the drive

Sawyer P. 
Évaluation :
5

Everyone I came in contact with was super friendly and helpful.

Christina B. 
Évaluation :
5

Ashlee was amazing!!! Her customer service was exceptional!

Cassie S. 
Évaluation :
5

If possible get some bigger car hauling trailers I have a 2006 Yukon Denali that I need to tow but no one has a trailer big enough to haul it. Great customer service, very helpful and knowledgeable people working on the floor.

Curtis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
3

The hours are hard when people work. Closing the large doors by 7 makes it tough to get larger items stored. Those hours where not clear and was told we could use them until 10.

Curt M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Wish some of the locations closer to my home would have had a trailer in stock instead of having to drive over an hour back and forth to get a trailer. Over six closer locations didn't have this size trailer, this one had a least three

Robert J. 
Évaluation :
4

Second time renting from this location. Always quick and the trailers have had no issues.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C W. 
Évaluation :
5

Nothing, I reserved on line. The truck and trailer where ready And the attendant was so very helpful..

Robert N. 
Évaluation :
3

Didn’t get what I reserved for my truck or my unit, ended up going with a different company for my unit.

Emery S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan V. 
Évaluation :
1

No help with a load in problem of not having a unit number. Long drive and nowhere to put my boxes.

John E.  |  Online Move In 
Évaluation :
5

Great staff and beautiful facilities! One less worry in a cross country move.

Glenda R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikell M. 
Évaluation :
5

I don't prefer to rent a storage unit, but I am happy with Uhaul Storage. I like that the units are indoors, they have carts that make it easy to transfer your belongings. I had a smaller unit and I upgraded to a larger one so that I would have better access to my things. Very happy about my decision and how easy it was to upgrade.

Jessalyn B.  |  Premières impressions 
Évaluation :
5

Private vehicles in the spaces reserved for U-Haul trucks made us wait for unloading. Other customers were rude when we pointed out the very clear signage.

mike s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg - Lori F.  |  Expérience générale 
Évaluation :
1

One elevator and large units far away from it? Come on. Moving large furniture and heavy items was an absolute pain. And what would have happened if multiple people were using the same elevator? Ridiculous.

Colton M.  |  Premières impressions 
Évaluation :
4

Staff was less than cordial, one actually snapped at me when I asked if they were closing up. We weren't given a key code to get in and if it's on our papers they never said anything about it.

Jarrod and jennifer R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D.  |  Premières impressions 
Évaluation :
2

Made a online reservation for a first level 10x15x10 a week or so before check in. It was not till I went to check in that I found out that they did not have any on the first or second floor. The only one available was on the third or I had to take a 10x5x10 and 10x10x10 on the second. This was also meet with the additional cost, because the second and third floor were climate controlled. So not only did I find out that my reservation was not honored but it was going to cost more. The staff was friendly enough, but offered no real solution than the second or third floor at the higher cost. This is why I would rate poorly and would not recommend. Suprise costs and not honoring reservation are not positive signs or good customer practices. I did get a free month, but that was because of a promotion since a had a previous confirmation code from a different uhaul and it was done online.

Nicholas B.  |  Premières impressions 
Évaluation :
5

Staff & David Woolsey always friendly, business like, & knowledgeable. The real concern is phone service access slmetimes required several attempts to avoid long long waits.

Arnold S.  |  Expérience générale 
Évaluation :
5

David is a great manager and the staff is always very helpful!

John V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade/Jenny F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L.  |  Premières impressions 
Évaluation :
4

I was supposed to get a free lock with my new unit but there was not one . And I did not get one from the staff.

Stephen L.  |  Premières impressions 
Évaluation :
2

There is only one elevator to access the upper floors and there were five different families trying to move their stuff into the facility. The dock was not wide enough to pass by other people unloading.

Jody G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin c.  |  Premières impressions 
Évaluation :
4

Crosbys was very helpful and accommodating. Great staff! Abs Self Storage was very friendly and made the drop off very easy.

Brittney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C.  |  Online Move In 
Évaluation :
5

Olivia was helpful and kind and made sure to explain everything which made the move in process so much easier

OLIVIA R.  |  Premières impressions 
Évaluation :
5

My 4 years with U-haul has always been a good or exhalent experience, even through the toughest times. Like the covid-19, clearfield location has adjusted it placements of the interior so that customers can still maintain 6ft status. Employees wore masks everywhere. I even saw there mandatory routine of disinfecting vehicles and storefront. I will say to any one anywhere. If you need simple as moving supplies boxes clearfield, dollies, to hitches clearfield, propane clearfield, all the way to trailers, trucks, box trucks ranging from 10ft to 26ft clearfield. Also open to closed trailers clearfield. And now there new gigantic storage three level ready security access 24/7 facility at least I believe there largest one in utah weathered controlled to put your trusted belongings CLEARFIELD!!!! David Woosely (Manager) and his team can service you in all those needs, and if they can't which mostly likely 99 % they can, they will help you find a resolution to the problem. Remember 4 years I've been with them and I trust them and this location!!! Thank you U-haul of Clearfield.

Ben H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nan L.  |  Expérience générale 
Évaluation :
5

We had to upgrade to a small warehouse size for our business. I loved the location and the staff! They are always friendly and personal. Thank You/

Wayne M.  |  Expérience générale 
Évaluation :
5

The overall experience seemed quicker than having to work with an in-person associate. I was involved in the entire process and I had full control of the process.

MARIO L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylen P.  |  Premières impressions 
Évaluation :
5

David was very good to work a real professional 5 star service

VOLKMAR L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S.  |  Premières impressions 
Évaluation :
5

Check in was a breeze, staff had me setup in no time.

Troy W.  |  Premières impressions 
Évaluation :
5

I would use your facility again. !

John V.  |  Expérience générale 
Évaluation :
5

The covered parking for unloading and loading is great for this time of year. I also like there is plenty of spots outside to pull up to for unloading and loading.

Tricia M.  |  Expérience générale 
Évaluation :
5

Not only were the facilities well-kept, the people were pleasant to work with from beginning to end. Additionally, it should be noted that the honesty/integrity of employees is greatly appreciated. I left a pair of cross country skis out during one of my visits and forgot to put them back into storage. A worker found them and they were put aside until I asked about them. Thank you for that!

DeLane O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin C.  |  Premières impressions 
Évaluation :
4

Everytime I unlock and open my unit the alarm goes off??? Kind of curious to know why that is happening......thanks

Gregory J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin M.  |  Expérience générale 
Évaluation :
2

I never moved in and sent a move out request on 12/23. No one ever reached out to me or confirmed that my request was fulfilled and I started getting emails acting like I was moving in. The manager didn't even check to see if my unit was actually empty. He just claimed that my move out request couldn't be processed because my lock was still on the door. My lock that is sitting in my car is somehow simultaneously on the door of the unit. The only reason I gave two stars and not one is because when I called in the employee didn't argue with me and cancelled my rental like I wanted. Happy with her. I wouldn't use this facility again though.

Katherine W.  |  Premières impressions 
Évaluation :
5

Wish the alarm wouldnt go off every time I opened my unit, and boxes are a little pricey.

John B.  |  Online Move In 
Évaluation :
5

David was so helpful and amazing. The process was so fast. I have rented a lot of storage units and this was the best experience of all of them.

Marsha W.  |  Premières impressions 
Évaluation :
1

The guys at the front didn’t know what they were doing I handled everything online and I was still charged for a larger storage unit when I should have had the first month free , these guys didn’t even bring the truck to me made me go find it and it wasn’t in the spot where they told me , the facility is great but customer service was stupid

Katherine J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia A.  |  Online Move In 
Évaluation :
2

The storage is always clean and I felt safe even at night. The staff is a bit rude and rush you after you've purchased anything. The 1 800 number just hangs up on you and they are impossible to get a hold of

Joshua and Lyndi P.  |  Expérience générale 
Évaluation :
5

The staff was always helpful. I would use them again if I needed storage.

JOanna M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike n.  |  Expérience générale 
Évaluation :
5

David and the staff were great!

Matthew/ Lianette R.  |  Expérience générale 
Évaluation :
3

David the manager is extremely customer service friendly. The girl that works in the office ( not sure of her name) is so rude and makes you feel like you are so unwanted.

Victoria c.  |  Expérience générale 
Évaluation :
5

It was very easy.

Kari B.  |  Expérience générale 
Évaluation :
5

Staff was excellent

Barry N.  |  Expérience générale 
Évaluation :
5

Everything was Great! The only issue is the Facility Alarm kept going off every time we opened our new unit, hopefully when we return that issue has been addressed because that thing loud. Cheers

Jason R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Expérience générale 
Évaluation :
4

My only disappointment is the lack of rate credit(s) for senior citizens

Aileen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S.  |  Premières impressions 
Évaluation :
5

Management was very professional and helpful as were the employees

Alvaro U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene c.  |  Expérience générale 
Évaluation :
4

Had problems with the after hours access to the storage facility. Doors and swipe card areas not working properly. Manager answered phone and was able to help us, which was hugely appreciated.

Benjamin S.  |  Premières impressions 
Évaluation :
3

Overall, the storage experience was good. The distance to the unit was problematic to me, however, it was this facility that had available the size of storage space that I needed. The greatest disappointment was trying to communicate with the Office at the facility; it appears that the phone calls are transferred to the Regional Office when 5PM comes, even though the local office is open until 6 or 7 PM. In my experience, whenever the calls are transferred to the Regional Office, I can expect to be on hold for 15-20 minutes, and I confess that lately I have not waited the full 15-20 minutes to talk with the Regional people. These are really nice facilities, but if you need to talk with the local people, call before 5PM.

norman j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystal J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Online Move In 
Évaluation :
5

Very nice facility, well kept, clean, and organized. Excellent staff and good customer service. No issues at all during rental period. I would definitely return for service and storage if needed down the road. Merci.

Dex L.  |  Expérience générale 
Évaluation :
5

Love the first month's free rent.

scott c.  |  Premières impressions 
Évaluation :
5

Excellent staff and help

larry s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma F.  |  Expérience générale 
Évaluation :
4

Would checked excellent but you don't prorate When moving out. Even if just 2 days out of 31. Which I find very unfair.

julia k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
4

I liked the way this is ran and felt comfortable with storing my items there.

constantino z.  |  Premières impressions 
Évaluation :
5

This storage unit was exactly what I needed for a military move. I was able to get the first month at no charge which allowed me to offload my trailer and find a house. The facility itself is brand new and the paint still smells fresh. The storage units were clean and functional. I liked that they were well lit and accessible 24/7/365. The facility key card/entry system was nice and the alarms on each unit were reassuring. I ended up setting the alarm off once or twice on accident. Both times a uhaul employee entered the facility to check. Only complain is that the staff member didn't question my need to be there.

Nicholas F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VOLKMAR L.  |  Premières impressions 
Évaluation :
5

We were so grateful for our great experience. David was very professional and kind. We got our first month free which was so nice!!

Angela E.  |  Expérience générale 
Évaluation :
5

David, you and your staff were terrific, Thank You!

Angela B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff and appreciated the available carts to help move items. Very clean.

Paula D.  |  Premières impressions 
Évaluation :
5

Very good help in start-up Clean, well run storage facility

Arnold S.  |  Premières impressions 
Évaluation :
5

The facility was clean and COOL, which is really nice when it's hot out. They have carts with wheels and carts to help move mattresses, so convenient. I was moving by myself and thought it was going to take a lot longer, those carts saved my time and my back! Great experience.

Angela N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

So far, so good! Move-in was no trouble at all, and the facility is well maintained and seems secure.

JANICE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kent f.  |  Premières impressions 
Évaluation :
5

Dave Woolsey is always warm and friendly and extremely knowledgeable about UHaul services and products. I've interacted with him a few times over the course of the last year and he's always been extremely helpful. He's very competent at his job and deserves a raise! him and his employees are one of the reasons I continue to patronize this particular location. They've always been very helpful and provided exactly what I've needed. Thanks Dave and staff!

Lezlee m.  |  Premières impressions 
Évaluation :
5

Thanks Uhaul for helping me.

Veronica C.  |  Premières impressions 
Évaluation :
1

This location is a joke, the customer service is the worst I have ever seen. I rented a truck and storage from here and the employees are unhelpful and straight up rude. If they don't feel like helping you they will make up such outrageously ridiculous lies. Even worst is the general manager, I will never rent from any Uhaul again. I wouldn't even recommend this company to someone I didn't like.

michelle o.  |  Expérience générale 
Évaluation :
5

I was treated with excellent service at this facility and would definitely rent here again. Thanks to David and his team!

roy q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Expérience générale 
Évaluation :
5

Only thing I would change is another customer making rude and inappropriate comments Besides that great location and employees. Merci

Chryssy B.  |  Expérience générale 
Évaluation :
3

.

reta w.  |  Expérience générale 
Évaluation :
5

Sabrina was very helpful in answering all our questions, giving us a tour of the facilities and explaining the use and rules necessary to make our storage rental a good experience.

Marsha P.  |  Premières impressions 
Évaluation :
5

The gentleman that checked us in was extremely helpful and friendly! We were very impressed with the site as well.

MARLA G.  |  Expérience générale 
Évaluation :
2

I found out after I completed all the paperwork and left that they don't have 24 hour access yet. We used another company

Traci D.  |  Premières impressions 
Évaluation :
5

It was great staff was very helpful

MARK O.  |  Premières impressions 
Évaluation :
5

An unexpected wait between asking and buying homes made a storage unit a necessity and we were very happy with the help we received from Uhaul in finding an appropriate size and location.

Maranda H.  |  Expérience générale 
Évaluation :
5

The service was quick and effective.

ANGELITA M.  |  Premières impressions 
Évaluation :
5

Sales personnel are very much polite and the help to inform us of the details were very helpful

John D.  |  Premières impressions 
Évaluation :
5

Excellent service and always friendly

Michael R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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