Customer Reviews for U-Haul Moving & Storage of Hill Field

1321 reviews

1200 N Main St   Clearfield, UT 84015

(801) 773-8295

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 773-8295

1200 N Main St
Clearfield, UT 84015

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

justin c.  |  Overall Experience 
Rating:
5

The personnel were very helpful and attentive to my needs. Thank you!

Magdalena A.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

Justin A.  |  Online Move In 
Rating:
2

Customer did not leave a comment.

Lacey C. 
Rating:
5

Customer did not leave a comment.

Hailey B.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

KRISTIE N. 
Rating:
5

Olivia and Trevor were super helpful and super friendly Olivia explained everything to me as many times as I needed with no hint of impatience or frustration she was awesome. The facility is worth every penny the car pull in is super convenient and I love love love the elevators all around GREAT EXPERIENCE

Kami M.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Paul R. 
Rating:
5

Everything was perect and easy!!!

Janet S. 
Rating:
5

Just keep up doing what you are doing.

LYNN J. 
Rating:
5

Great staff and checkin process

Abraham K. 
Rating:
5

Young lady was helpful, fast and efficient.

ALAN V. 
Rating:
5

Printer wasn't working but I got my documents e-mailed to me. Staff was great!

Kevin J. 
Rating:
4

Employee moral seemed low.

Scott B. 
Rating:
5

Everything was perfect. Thanks for your support.

Robert L.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Brian S. 
Rating:
5

Customer did not leave a comment.

BRANDON D. 
Rating:
5

Customer did not leave a comment.

Kathleen H. 
Rating:
5

Customer did not leave a comment.

Laurent S. 
Rating:
5

Customer did not leave a comment.

Tannessa E.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

MONIQUE M.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

William D. 
Rating:
5

Customer did not leave a comment.

Anthony B. 
Rating:
5

It was like I pushed the EASY button. Everything was nice and smooth.

Lealand B. 
Rating:
5

Customer did not leave a comment.

Stephanie C. 
Rating:
4

Customer did not leave a comment.

jacob n.  |  First Impressions 
Rating:
3

Customer did not leave a comment.

Steven R. 
Rating:
5

Great experience, my first time using u haul...

Elizabeth O.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Jillian B. 
Rating:
5

Customer did not leave a comment.

Carl S. 
Rating:
2

I was told some one would be there to greet us, show us to our unit, and give us a discus lock. We went up ourselves, totally clueless as what to do. It wasn't too hard to get my items to the second floor or find my unit. How ever when we opened my unit, the alarms went off. We searched for an hour for an office or someone to help us. I had to call the out of state helpline. The customer service representative was unable to reach the manager of the site, and she assured me I could leave my items without a lock and nothing bad would happen. We were there on friday at 6:30. The representative told me some one should have been there.

Gabriel H.  |  Online Move In 
Rating:
1

Terrible customer service experience.

Patricia J. 
Rating:
4

Customer did not leave a comment.

CRAIG G. 
Rating:
5

Check engine light illuminated during the drive

Sawyer P. 
Rating:
5

Everyone I came in contact with was super friendly and helpful.

Christina B. 
Rating:
5

Ashlee was amazing!!! Her customer service was exceptional!

Cassie S. 
Rating:
5

If possible get some bigger car hauling trailers I have a 2006 Yukon Denali that I need to tow but no one has a trailer big enough to haul it. Great customer service, very helpful and knowledgeable people working on the floor.

Curtis C. 
Rating:
5

Customer did not leave a comment.

Christopher J. 
Rating:
3

The hours are hard when people work. Closing the large doors by 7 makes it tough to get larger items stored. Those hours where not clear and was told we could use them until 10.

Curt M.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

NATHAN O. 
Rating:
5

Customer did not leave a comment.

ERIC S. 
Rating:
5

Customer did not leave a comment.

Tyler S. 
Rating:
4

Customer did not leave a comment.

Stephen H. 
Rating:
5

Wish some of the locations closer to my home would have had a trailer in stock instead of having to drive over an hour back and forth to get a trailer. Over six closer locations didn't have this size trailer, this one had a least three

Robert J. 
Rating:
4

Second time renting from this location. Always quick and the trailers have had no issues.

Andrew S. 
Rating:
5

Customer did not leave a comment.

ROBERT C W. 
Rating:
5

Nothing, I reserved on line. The truck and trailer where ready And the attendant was so very helpful..

Robert N. 
Rating:
3

Didn’t get what I reserved for my truck or my unit, ended up going with a different company for my unit.

Emery S.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Stephen D.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Casandra H. 
Rating:
5

Customer did not leave a comment.

Ivan V. 
Rating:
1

No help with a load in problem of not having a unit number. Long drive and nowhere to put my boxes.

John E.  |  Online Move In 
Rating:
5

Great staff and beautiful facilities! One less worry in a cross country move.

Glenda R.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

Donna M. 
Rating:
5

Customer did not leave a comment.

Matt S. 
Rating:
5

Customer did not leave a comment.

ROBERT F. 
Rating:
5

Customer did not leave a comment.

Chrys M. 
Rating:
5

Customer did not leave a comment.

Mikell M. 
Rating:
5

The manager is leading his team and taking care of the facilities extremely well. Every team member is polite, courteous, and strives to help. We have always loved UHaul and use them exclusively. But, no location has been as friendly and helpful as this location. Hats off to the manager and this team!

Jason V. 
Rating:
5

I don't prefer to rent a storage unit, but I am happy with Uhaul Storage. I like that the units are indoors, they have carts that make it easy to transfer your belongings. I had a smaller unit and I upgraded to a larger one so that I would have better access to my things. Very happy about my decision and how easy it was to upgrade.

Jessalyn B.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Paula M. 
Rating:
5

Private vehicles in the spaces reserved for U-Haul trucks made us wait for unloading. Other customers were rude when we pointed out the very clear signage.

mike s.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Troy C. 
Rating:
5

Customer did not leave a comment.

Oscar G. 
Rating:
5

I use The Sunset location and the people couldn't be nicer. I have been renting the the pickup for home cleanup projects. Big or small Uhaul is the way to go and I will be using them again soon

Myrna B. 
Rating:
1

We are very dissatisfied with our experience with U-Haul and will never recommend it to another person. We have used Budget rental in the past and never had any issues; however, we thought U-Haul had better made trucks and that was a mistake. The Clearfield staff called to ask us to be put in another size and I declined because it was smaller than we rented and we had nothing but mechanical issues from the beginning which should of been disclosed, how unprofessional and unsafe since the truck was very unsafe. The trip ended returning the truck with having to call roadside assistance because the brakes had issues and was downshifting on the freeway and the operator said just drive it and I said how unsafe is it driving down the freeway and the truck starts downshifting to lower gears automatically and jerks you forward and the speedometer is moving back and forth. along with the other issues it was having. We ended our return with the Kingman location and the manager delayed and had to be asked twice to come to the front counter to discuss the issues. Also, we were told by the manager that we would receive an email that the truck was returned to the location by the tow truck and our rental was complete and we still haven't received that. When we asked the manager about some money being deducted for the unsafe truck, etc she said she cannot help us and we had to call another location. Again, we are very dissatisfied with every aspect of this experience and will make sure to tell everyone we know to use Budget rental.

Raymond D. 
Rating:
5

Customer did not leave a comment.

Nicolas S.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Greg - Lori F.  |  Overall Experience 
Rating:
1

One elevator and large units far away from it? Come on. Moving large furniture and heavy items was an absolute pain. And what would have happened if multiple people were using the same elevator? Ridiculous.

Colton M.  |  First Impressions 
Rating:
2

Customer did not leave a comment.

Bradley P. 
Rating:
4

Staff was less than cordial, one actually snapped at me when I asked if they were closing up. We weren't given a key code to get in and if it's on our papers they never said anything about it.

Jarrod and jennifer R.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Colton C.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Dan D.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

richard B. 
Rating:
2

Made a online reservation for a first level 10x15x10 a week or so before check in. It was not till I went to check in that I found out that they did not have any on the first or second floor. The only one available was on the third or I had to take a 10x5x10 and 10x10x10 on the second. This was also meet with the additional cost, because the second and third floor were climate controlled. So not only did I find out that my reservation was not honored but it was going to cost more. The staff was friendly enough, but offered no real solution than the second or third floor at the higher cost. This is why I would rate poorly and would not recommend. Suprise costs and not honoring reservation are not positive signs or good customer practices. I did get a free month, but that was because of a promotion since a had a previous confirmation code from a different uhaul and it was done online.

Nicholas B.  |  First Impressions 
Rating:
5

Staff & David Woolsey always friendly, business like, & knowledgeable. The real concern is phone service access slmetimes required several attempts to avoid long long waits.

Arnold S.  |  Overall Experience 
Rating:
5

David is a great manager and the staff is always very helpful!

John V.  |  Overall Experience 
Rating:
3

Customer did not leave a comment.

Joshua T. 
Rating:
5

Customer did not leave a comment.

Wade/Jenny F.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

OLIVIA R.  |  Overall Experience 
Rating:
4

Didn't have the vehicle we reserved, but overall it was alright. They spent 10 minutes trying to find the keys.

Ashley M. 
Rating:
5

Customer did not leave a comment.

stacey d.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Denise L.  |  First Impressions 
Rating:
4

I was supposed to get a free lock with my new unit but there was not one . And I did not get one from the staff.

Stephen L.  |  First Impressions 
Rating:
2

There is only one elevator to access the upper floors and there were five different families trying to move their stuff into the facility. The dock was not wide enough to pass by other people unloading.

Jody G.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

Lisa C.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

justin c.  |  First Impressions 
Rating:
5

Your mobile check-in process needs a lot of work. When you ask whether I would prefer to pick up the truck in the store or online, you never mention that I will need to ask someone to pick up the phone at a specific time. When my wife didn't answer the phone, my reservation couldn't be completed. Then, I wasn't able to enter her phone number as my alternate contact a second time, even though I could have called and asked her to pick up the next time UHaul called. There were no instructions about this process, and I had very little control over my check-out. Fortunately, the store was open and I could just go in, but what if I was trying to pick up a truck in the middle of the night? I would have had no way of getting the help I needed. The entire mobile check-in and check-out process was ambiguous and unguided. I will say it was easy to submit the photos you require, but that was the only part that seemed to work smoothly. Better customer onboarding, and better expectation-setting ahead of the pick-up time. I am a UX researcher and strategist, and happy to chat more about some best practices you could implement right away.

Brian H. 
Rating:
5

Customer did not leave a comment.

Bill T. 
Rating:
4

Customer did not leave a comment.

Valerie P. 
Rating:
5

Customer did not leave a comment.

Rozan W. 
Rating:
5

I always rent with you folks. You treat me so that I want to come back again. Thank you.

Rick W. 
Rating:
5

Customer did not leave a comment.

Merlin T. 
Rating:
4

The uhaul was unsafe! It drove hard to the left. The brake light was on and the brakes weren't good. It was terrifying and I couldn't do with it what I wanted to, but still got charged the full amount. I tried to call and report half way through and got put through to roadside assistance- which is what I didn't need. When I took it back I don't think they took me seriously, and I'm worried it's still on the road.

EMILEE M. 
Rating:
5

Staff was very helpful getting trailer hooked and loaded. Spent the time necessary to assist in a difficult load.

Craig C. 
Rating:
4

Crosbys was very helpful and accommodating. Great staff! Abs Self Storage was very friendly and made the drop off very easy.

Brittney H.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Lori C.  |  Online Move In 
Rating:
5

I would love to see ratchet chains and hooks as part of the package deal for renting a utility trailer.

Bryson S. 
Rating:
4

Customer did not leave a comment.

beau N. 
Rating:
3

Customer did not leave a comment.

Brennon V. 
Rating:
4

Customer did not leave a comment.

Jason T. 
Rating:
5

Great service by very professional and friendly staff.

Robert H. 
Rating:
5

Olivia was helpful and kind and made sure to explain everything which made the move in process so much easier

OLIVIA R.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Wayne S. 
Rating:
5

My 4 years with U-haul has always been a good or exhalent experience, even through the toughest times. Like the covid-19, clearfield location has adjusted it placements of the interior so that customers can still maintain 6ft status. Employees wore masks everywhere. I even saw there mandatory routine of disinfecting vehicles and storefront. I will say to any one anywhere. If you need simple as moving supplies boxes clearfield, dollies, to hitches clearfield, propane clearfield, all the way to trailers, trucks, box trucks ranging from 10ft to 26ft clearfield. Also open to closed trailers clearfield. And now there new gigantic storage three level ready security access 24/7 facility at least I believe there largest one in utah weathered controlled to put your trusted belongings CLEARFIELD!!!! David Woosely (Manager) and his team can service you in all those needs, and if they can't which mostly likely 99 % they can, they will help you find a resolution to the problem. Remember 4 years I've been with them and I trust them and this location!!! Thank you U-haul of Clearfield.

Ben H.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Rozan W. 
Rating:
5

Customer did not leave a comment.

George L. 
Rating:
5

Customer did not leave a comment.

James G. 
Rating:
3

Not much training on UBox services. No one really knew how to handle a UBox order.

Jolicia S. 
Rating:
5

Customer did not leave a comment.

Rodney T. 
Rating:
5

Customer did not leave a comment.

TINA M.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

jaclynn C. 
Rating:
1

To be clear, the facility and personnel were excellent! However, the U-Haul system was down all day and they could not give me my free 30 day storage rental that I was promised. It's difficult to turn in a truck if it's still loaded! I was lucky to find a local storage facility that was open on Sunday, but had to pay 125 $for the month. Why is there no backup procedure to rent me a storage unit? Fail! Someone listen to me! It's obvious that U-Haul needs to spend some time and money updating their website/system. I will be going somewhere else next time I need a rental vehicle or storage.

John B. 
Rating:
5

Customer did not leave a comment.

Jeffry S. 
Rating:
4

Customer did not leave a comment.

Anterious G. 
Rating:
4

Customer did not leave a comment.

adam B. 
Rating:
3

You may want to inspect your trucks. When I started the truck it blew a bunch of smoke. Once I started moving and tried to apply the brakes the pedal almost went to the floor before it began to brake the truck. I was told the tank was full but it was slightly under full. My biggest issue of concern though was the wasted time. I choose to pick the vehicle up before business hours. Was told I could, selected the option when I reserved my vehicle. All notifications all the way up until I got there at 7:30 am to pick up the truck said I was good to go. The truck was waiting and all I needed to do was go through U-Haul.com or the app. Upon arrival I clicked start pick up process. It loaded the next page and when I clicked pickup, it began loading then said “your reservation was been changed to hand delivery”. Not only did this waste an 1:30 and a half of my time(since they didn't open until 9 am). It wasted an hour and a half of time of my movers as well! This cost me a lot of money and I basically got zero compensation for your company, app, and services failing me. The guy at the store clearly didn't care and had no explanation why it would do that either. On top of the fact that we were there waiting for the doors to open. He opened the door ignored us walked off. Then went in the back then came out and was like “do you need something?” This location in my opinion has some serious safety concerns for the customer renting from you. You lack customer service extremely! With a huge issue with a failure of services on your part. The app failed the website failed, the store didn't care or was concerned. Plus you didn't nothing about it, the guy didn't even apologize after I let him know. That he wasted an hour thirty of my time and an hour thirty of my movers time. Which cost me money!

Alexander K. 
Rating:
5

n/a

Aaron M. 
Rating:
5

Customer did not leave a comment.

Angela P.  |  Overall Experience 
Rating:
2

I wanted to pick up the trailer in Salt Lake City. I ended up having to travel to Clearfield and spend two extra hours on the road. I can't believe I could not pick up a the most popular size trailer at one of the many SLC locations.

Steven Z. 
Rating:
5

Customer did not leave a comment.

Nan L.  |  Overall Experience 
Rating:
5

Very friendly staff.

Paul R. 
Rating:
5

We had to upgrade to a small warehouse size for our business. I loved the location and the staff! They are always friendly and personal. Thank You/

Wayne M.  |  Overall Experience 
Rating:
5

The overall experience seemed quicker than having to work with an in-person associate. I was involved in the entire process and I had full control of the process.

MARIO L.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

Kim F. 
Rating:
5

Customer did not leave a comment.

Dana A. 
Rating:
5

Customer did not leave a comment.

Mark J. 
Rating:
5

Customer did not leave a comment.

Bob M.  |  Overall Experience 
Rating:
4

N/A

Randy B. 
Rating:
4

Customer did not leave a comment.

Michael C. 
Rating:
5

Friendly and professional staff

Joshua D. 
Rating:
3

I was quoted 19.99, by the time I walked out the price came to 70 $. That's a little deceiving to customers.

Steven G. 
Rating:
5

Customer did not leave a comment.

DEREK K. 
Rating:
5

I rent here often for work, and everyone at this location is truly fantastic. It's a large site but run on a personal level. These folks are friendly, knowledgeable and very helpful.

Kirk K. 
Rating:
5

Customer did not leave a comment.

Jorge R. 
Rating:
5

Customer did not leave a comment.

CODY S. 
Rating:
5

Nothing at all! Everyone involved was professional and knew exactly what to do.

Jordan S. 
Rating:
3

I don't think it's far or right to not Reimbursed if someone overfills a vehicle of gas but will charge a fee if it's not fully filled back with gas

PATRICK G. 
Rating:
5

Customer did not leave a comment.

Patrick L. 
Rating:
5

The location was fine. The company itself is VERY TERRIBLE at accommodating. I was told I would be able to get BOTH truck and vehicle transport at the same location for pick-up. 2 days prior to scheduled pick up, I was called and told that I have to travel 40 miles to pick up the transport and if I didn't like it "my reservation would be canceled and given to someone else, because there are a lot of people waiting for these things." After spending 1 200 $dollars, this is the treatment I received! Absolutely horrific customer service! I recommend NO ONE EVER use UHAUL due to their lack of concern and integrity.

Jacob B. 
Rating:
4

Customer did not leave a comment.

Emily O. 
Rating:
5

Customer did not leave a comment.

Kaylen P.  |  First Impressions 
Rating:
5

Very quick. Great price

Kevin R. 
Rating:
5

Customer did not leave a comment.

Steven J. 
Rating:
4

Nice friendly staff, I also noticed how the lot equipment and building all looked clean and safe.

Richard K. 
Rating:
4

U-Haul's reservation and return process was terrible! When I went to pick up my trailer, they didn't have one and I was sent to another U-Haul location in the next county. The after-hours return process was a nightmare. The U-Haul app wouldn't work and I wasted almost an hour on the phone to be sure I wouldn't be charged extra.

William G. 
Rating:
5

David was very good to work a real professional 5 star service

VOLKMAR L.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

STEVEN B.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Victoria S.  |  First Impressions 
Rating:
5

Check in was a breeze, staff had me setup in no time.

Troy W.  |  First Impressions 
Rating:
5

I would use your facility again. !

John V.  |  Overall Experience 
Rating:
5

The covered parking for unloading and loading is great for this time of year. I also like there is plenty of spots outside to pull up to for unloading and loading.

Tricia M.  |  Overall Experience 
Rating:
5

Not only were the facilities well-kept, the people were pleasant to work with from beginning to end. Additionally, it should be noted that the honesty/integrity of employees is greatly appreciated. I left a pair of cross country skis out during one of my visits and forgot to put them back into storage. A worker found them and they were put aside until I asked about them. Thank you for that!

DeLane O.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Erin C.  |  First Impressions 
Rating:
4

Everytime I unlock and open my unit the alarm goes off??? Kind of curious to know why that is happening......thanks

Gregory J.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

Darin M.  |  Overall Experience 
Rating:
2

I never moved in and sent a move out request on 12/23. No one ever reached out to me or confirmed that my request was fulfilled and I started getting emails acting like I was moving in. The manager didn't even check to see if my unit was actually empty. He just claimed that my move out request couldn't be processed because my lock was still on the door. My lock that is sitting in my car is somehow simultaneously on the door of the unit. The only reason I gave two stars and not one is because when I called in the employee didn't argue with me and cancelled my rental like I wanted. Happy with her. I wouldn't use this facility again though.

Katherine W.  |  First Impressions 
Rating:
5

Wish the alarm wouldnt go off every time I opened my unit, and boxes are a little pricey.

John B.  |  Online Move In 
Rating:
5

David was so helpful and amazing. The process was so fast. I have rented a lot of storage units and this was the best experience of all of them.

Marsha W.  |  First Impressions 
Rating:
1

The guys at the front didn’t know what they were doing I handled everything online and I was still charged for a larger storage unit when I should have had the first month free , these guys didn’t even bring the truck to me made me go find it and it wasn’t in the spot where they told me , the facility is great but customer service was stupid

Katherine J.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

Julia A.  |  Online Move In 
Rating:
2

The storage is always clean and I felt safe even at night. The staff is a bit rude and rush you after you've purchased anything. The 1 800 number just hangs up on you and they are impossible to get a hold of

Joshua and Lyndi P.  |  Overall Experience 
Rating:
5

The staff was always helpful. I would use them again if I needed storage.

JOanna M.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

mike n.  |  Overall Experience 
Rating:
5

David and the staff were great!

Matthew/ Lianette R.  |  Overall Experience 
Rating:
3

David the manager is extremely customer service friendly. The girl that works in the office ( not sure of her name) is so rude and makes you feel like you are so unwanted.

Victoria c.  |  Overall Experience 
Rating:
5

It was very easy.

Kari B.  |  Overall Experience 
Rating:
5

Staff was excellent

Barry N.  |  Overall Experience 
Rating:
5

Everything was Great! The only issue is the Facility Alarm kept going off every time we opened our new unit, hopefully when we return that issue has been addressed because that thing loud. Cheers

Jason R.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
4

My only disappointment is the lack of rate credit(s) for senior citizens

Aileen D.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5

Management was very professional and helpful as were the employees

Alvaro U.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Mandy B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

eugene c.  |  Overall Experience 
Rating:
4

Had problems with the after hours access to the storage facility. Doors and swipe card areas not working properly. Manager answered phone and was able to help us, which was hugely appreciated.

Benjamin S.  |  First Impressions 
Rating:
3

Overall, the storage experience was good. The distance to the unit was problematic to me, however, it was this facility that had available the size of storage space that I needed. The greatest disappointment was trying to communicate with the Office at the facility; it appears that the phone calls are transferred to the Regional Office when 5PM comes, even though the local office is open until 6 or 7 PM. In my experience, whenever the calls are transferred to the Regional Office, I can expect to be on hold for 15-20 minutes, and I confess that lately I have not waited the full 15-20 minutes to talk with the Regional people. These are really nice facilities, but if you need to talk with the local people, call before 5PM.

norman j.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Chrystal J.  |  Online Move In 
Rating:
5

Customer did not leave a comment.

Richard B.  |  Online Move In 
Rating:
5

Very nice facility, well kept, clean, and organized. Excellent staff and good customer service. No issues at all during rental period. I would definitely return for service and storage if needed down the road. Thanks.

Dex L.  |  Overall Experience 
Rating:
5

Love the first month's free rent.

scott c.  |  First Impressions 
Rating:
5

Excellent staff and help

larry s.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Irma F.  |  Overall Experience 
Rating:
4

Would checked excellent but you don't prorate When moving out. Even if just 2 days out of 31. Which I find very unfair.

julia k.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Bob M.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Andrew S.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Brandon G.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
4

I liked the way this is ran and felt comfortable with storing my items there.

constantino z.  |  First Impressions 
Rating:
5

This storage unit was exactly what I needed for a military move. I was able to get the first month at no charge which allowed me to offload my trailer and find a house. The facility itself is brand new and the paint still smells fresh. The storage units were clean and functional. I liked that they were well lit and accessible 24/7/365. The facility key card/entry system was nice and the alarms on each unit were reassuring. I ended up setting the alarm off once or twice on accident. Both times a uhaul employee entered the facility to check. Only complain is that the staff member didn't question my need to be there.

Nicholas F.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

VOLKMAR L.  |  First Impressions 
Rating:
5

We were so grateful for our great experience. David was very professional and kind. We got our first month free which was so nice!!

Angela E.  |  Overall Experience 
Rating:
5

David, you and your staff were terrific, Thank You!

Angela B.  |  Overall Experience 
Rating:
5

Very friendly and helpful staff and appreciated the available carts to help move items. Very clean.

Paula D.  |  First Impressions 
Rating:
5

Very good help in start-up Clean, well run storage facility

Arnold S.  |  First Impressions 
Rating:
5

The facility was clean and COOL, which is really nice when it's hot out. They have carts with wheels and carts to help move mattresses, so convenient. I was moving by myself and thought it was going to take a lot longer, those carts saved my time and my back! Great experience.

Angela N.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Preston B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5

So far, so good! Move-in was no trouble at all, and the facility is well maintained and seems secure.

JANICE R.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

kent f.  |  First Impressions 
Rating:
5

Dave Woolsey is always warm and friendly and extremely knowledgeable about UHaul services and products. I've interacted with him a few times over the course of the last year and he's always been extremely helpful. He's very competent at his job and deserves a raise! him and his employees are one of the reasons I continue to patronize this particular location. They've always been very helpful and provided exactly what I've needed. Thanks Dave and staff!

Lezlee m.  |  First Impressions 
Rating:
5

Thanks Uhaul for helping me.

Veronica C.  |  First Impressions 
Rating:
1

This location is a joke, the customer service is the worst I have ever seen. I rented a truck and storage from here and the employees are unhelpful and straight up rude. If they don't feel like helping you they will make up such outrageously ridiculous lies. Even worst is the general manager, I will never rent from any Uhaul again. I wouldn't even recommend this company to someone I didn't like.

michelle o.  |  Overall Experience 
Rating:
5

I was treated with excellent service at this facility and would definitely rent here again. Thanks to David and his team!

roy q.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5

Only thing I would change is another customer making rude and inappropriate comments Besides that great location and employees. Thank you

Chryssy B.  |  Overall Experience 
Rating:
3

.

reta w.  |  Overall Experience 
Rating:
5

Sabrina was very helpful in answering all our questions, giving us a tour of the facilities and explaining the use and rules necessary to make our storage rental a good experience.

Marsha P.  |  First Impressions 
Rating:
5

The gentleman that checked us in was extremely helpful and friendly! We were very impressed with the site as well.

MARLA G.  |  Overall Experience 
Rating:
2

I found out after I completed all the paperwork and left that they don't have 24 hour access yet. We used another company

Traci D.  |  First Impressions 
Rating:
5

It was great staff was very helpful

MARK O.  |  First Impressions 
Rating:
5

An unexpected wait between asking and buying homes made a storage unit a necessity and we were very happy with the help we received from Uhaul in finding an appropriate size and location.

Maranda H.  |  Overall Experience 
Rating:
5

The service was quick and effective.

ANGELITA M.  |  First Impressions 
Rating:
1

This location is the PITS. When I was a customer at the Ogden location, I got great service. I moved my things to the Sunset location a block or so from where I LIVE, and the service went to the DOGS.

STEVEN B.  |  Overall Experience 
Rating:
5

Sales personnel are very much polite and the help to inform us of the details were very helpful

John D.  |  First Impressions 
Rating:
5

Excellent service and always friendly

Michael R.  |  First Impressions 
Rating:
5

I love working with uhaul. David is awesome!

Loni B.  |  Overall Experience 
Rating:
5

I have had excellent and personalized customer care. The staff and Gm respond quickly to my account and stored belongings.

STACY B.  |  First Impressions 
Rating:
5

Very helpful. Highly recommend.

Melody R.  |  Overall Experience 
Rating:
5

David was very professional and flexible to help us with our moving needs. We enjoyed a simplified and satisfied experience.

FRANK O.  |  Overall Experience 
No reviews have been submitted for this location.

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