Évaluations des clients U-Haul Moving & Storage of Hillwood Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hillwood Plaza

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AZIZZA C.
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Le client n'a pas laissé de commentaire.

Lisa B.
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The person greeted us with a smile, checked to see how the trip went, asked us if we had any problems and thanked us. I really appreciated it.

MARY H.
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Le client n'a pas laissé de commentaire.

THOMAS A.
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Le client n'a pas laissé de commentaire.

Carson W.
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Le client n'a pas laissé de commentaire.

JACK Z.
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Le client n'a pas laissé de commentaire.

Alan H.
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Le client n'a pas laissé de commentaire.

TRACY H.
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Truck was not clean charge me $75.74 cents for gas and I only used about 10$worth both but crooks made my account go in to over draft I will never use this company again

Pam D.
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The picture of the condition of the truck when I picked it up was not up to date or accurate. There was a lot of paint chipped off the hood of the truck- I had to take a new picture - but if I had not noticed it I could possibly have been charged for the damage. You guys should check that stuff. Otherwise everything was great- employees very helpful and nice and truck was clean.

JOSHUA T.
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Le client n'a pas laissé de commentaire.

TULLIO E.
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The pricing of vehicle rental is confusing/misleading on the web site. Clerck at the rental location was VERY RUDE. Avoid the location like the plague.

Robert P.
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I have been using this location for more than 12 years . Leroy Harris the manager has been great service, the store is well maintain and his crew are helpful . Thanks

Christopher H.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

ANDREW D.
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Staff was helpful and equipment was excellent

SEAN T.
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Le client n'a pas laissé de commentaire.

Jalen P.
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Le client n'a pas laissé de commentaire.

Jarrod G.
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Don't keep customers on hold for 30-45 minutes per call. When they have to make 4, it makes for a long night. Also don't allow staff to be rude

SUSANE H.
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Le client n'a pas laissé de commentaire.

Layne C.
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Le client n'a pas laissé de commentaire.

IRVING A.
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Le client n'a pas laissé de commentaire.

YESHITILA D.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

Gershon B.
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Le client n'a pas laissé de commentaire.

Christopher T.
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Le client n'a pas laissé de commentaire.

michael O.
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Very busy, account for extra time

ANDREW B.
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Le client n'a pas laissé de commentaire.

BROOKE S.
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I am required to stand outside and wait due to covid, and when I get in there your staff is either not wearing a mask or wearing it below the nose - how ironic considering the flyer on the door demonstrating how to properly wear one.

DAVID R.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Larger sign for after-hours key return

David P.
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Le client n'a pas laissé de commentaire.

Erin A.
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I would recommend this location to a friend only if I were to recommend U-Haul to a friend, which I will never do. The service I received while the truck was broken down was archaic and unsatisfactory at best. Everyone I spoke with was polite, but it took over 8 hours to come to some solution. This is unacceptable. It disrupted not only my entire day, but I had to cancel patient care the next day which left my patients uncared for due to an error on your end which could have been taken care of when I first made the call at 11:30 AM; especially considering the final solution was what I asked for in the first place.

DUWON C.
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Great customer service and client care

SHAKEISE C.
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Le client n'a pas laissé de commentaire.

Reagan R.
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Le client n'a pas laissé de commentaire.

Wally K.
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Very efficient, got me on the road in a hurry

RICHARD T.
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Always good. Great sop. Good employees

MARK B.
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Friendly, helpful staff. Quick and easy check out/in. Thx!

Elizabeth A.
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Le client n'a pas laissé de commentaire.

Marion B.
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real friendly staff

Rachel B.
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Le client n'a pas laissé de commentaire.

SETH G.
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Guy at the desk was very friendly, helpful and nice

PAT R. | Expérience générale |
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Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

Hugh C.
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The customer service was excellent and quick. Thanks.

chris S.
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An employee at this location was the rudest most belligerent I have every had the displeasure to encounter in my many years of patronizing U-Haul. As I entered the building putting my mask on, he immediately yelled for me to put my mask on! I stopped and asked him what did he say because while in the process of masking up, I though I misunderstood him. The counter was many feet from the door and as I approached, he again barked an order to step back! I the area was poorly identified and apparently he want me to come no closer than an upturned carton on the floor which identified the "do not come closer" zone. At that, point I put my keys, phone, and order confirmation on the carton to which this idiot employe responded that if I had a problem, I should take my business elsewhere, yelling at me from 10 feet away in front of the entire staff and store customers! This guy escalated the issue to a confrontation in seconds. Believe me, if I had an option, I would have walked out. This employee was a minority with what appeared to me, real chip on his shoulder. His name was Jeremy or Jaimie. Now, all I had to do was give him my name and that was it! The remainder of the process was handled outside by two very polite and accommodating young men. They were a refreshing encounter after the miserable individual at the counter. I will not use this location every again and will advise anyone I know considering U-Haul to avoid this location in west Nashville.

Dewitt B.
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Le client n'a pas laissé de commentaire.

NATASHA T.
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Le client n'a pas laissé de commentaire.

MATTHEW W.
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The people were very helpful and accommodating. They had issues out of their control and handled it very well. This is the type of service I will expect because I will only use this company for any of my needs.

MATTHEW S.
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Quick service with a smile.

ROGER H.
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Easy in and out. This was the location I dropped off the trailer. Staff was friendly and very helpful.

EMILY M.
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Le client n'a pas laissé de commentaire.

Perry A.
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Le client n'a pas laissé de commentaire.

ROY A.
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Le client n'a pas laissé de commentaire.

ELIZABETH P.
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Le client n'a pas laissé de commentaire.

Robert K.
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Le client n'a pas laissé de commentaire.

William C.
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Manager is always there. I have rented three times and customer service is good.

dianey C.
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Le client n'a pas laissé de commentaire.

PATRICIA K.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Cruise control would be a nice feature on these long hauls. Other than that, very nice, clean and new truck.

DUSTIN K.
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One of the cleaner Uhaul facilities I've been too. Staff was friendly, knowledgeable and helpful. Would recommend this location to others.

Jim S.
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Poor customer service - long wait times. Terrible system or poor training

CRISTIAN G.
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I returned my truck before closing and handed the keys to an employee. But the return didn't get processed till the next morning resulting in a double charge. Thats unfair and unethical.

Alesia W.
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Le client n'a pas laissé de commentaire.

NICHOLAS E.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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Le client n'a pas laissé de commentaire.

MARK E G.
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Nothing. Great experience.

Matthew M.
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Le client n'a pas laissé de commentaire.

KEVIN C.
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Le client n'a pas laissé de commentaire.

jami M.
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Le client n'a pas laissé de commentaire.

Bruce B.
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Le client n'a pas laissé de commentaire.

SONIA B.
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Le client n'a pas laissé de commentaire.

Wenford B.
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no. comment good experience. Thanks

Jessica S.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

GAIL W.
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Le client n'a pas laissé de commentaire.

Jason F.
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Le client n'a pas laissé de commentaire.

BYRON M.
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Got charge for using a 2 wheel dollies that I never use it didn't have a zip tide to begin so they charge me for the use of it. And never used it i drive for a big moving company and we have about 4 dollies with us that are much nicer and lighter to use. Next time check for your self cause apparently there not doing there job when there checking a truck out.

George B.
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Had a 7am 24/7 Online reservation for a 15' truck that I made 2 days before my pick up day. Arrived at 7:30am. Followed the online pickup instructions. Entered the provided code to get the truck key. Opened the box. NO KEY!!! Had to wait until 9 when the location opened to get my key. I was more than an hour late for my move. Location attendants tried to use the excuse that I entered the reservation online after they closed the night before which is BS and I have the reservation email to prove it!

Stephen B.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Jerry R.
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Trailer still had trash and the guy hooking me up seemed to feel no need to try to clean it up. So needless to say, I had to do it myself before using the trailer.

JAMES R.
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Let's see. First, they had no record of my reservation and acted like I was making it up that I had made one several days before. Being treated like a liar when it was their computer system that messed up was not appreciated. And second, the trailer DISCONNECTED from the hitch within 2 miles of leaving the location. Fortunately, I was in a E-350 Cargo Van and was able to sustain having a 6 x 12 foot trailer slam into the back of my vehicle as I slowed down. An inexperienced driver might have panicked but I knew something was wrong when I felt the slack in pulling when I topped a low hill. Perhaps if the employee had spent more time hooking up the trailer instead of ignoring my confirmation number from my in-hand emailed confirmation. I also had to drive back to U-Haul to have the store confirm the hitch was not defective so I would not be blamed it it detached again. And Lastly, while I am at it, last year I paid to have a 7 wire plug kit installed to replace the existing 4-wire plug. Discovered later they just hooked up the original 4 wires and not the 3 others something I could have easily done myself... Since I didn't discover it for several months I figured it was to late to complain...

Nicholas F.
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The initial employee I had contact with and his manager were rude and refused to honor the price I was quoted online. Luckily, the general manager stepped in and honored the price and corrected the issue.

Larry H.
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Service was excellent. No need friends improvement. I was very satisfied with the entire experience.

Tremaine A.
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I have been renting from U-Haul for years and I'm beginning to see and not like the flaws in your system. I always do self checkout because I thought it would be a faster process but I couldn't be more wrong, I spend more time doing that than going inside. Only to find out all of the info that I have plugged in a million times, is not accurate or you just have to put it in all over again. I don't understand why you all continue to ask for the same info from the same person, ever time I come, I would think after 3 1/2 years they would have my company's info plugged into their system by now but it's not great. I usually spend 20+ minutes doing my own truck rental because you all have to have several emergency contacts, that's an inconvenience for me, again, I have been renting with y'all 3 1/2 years, I shouldn't have to go through this messy and unorganized process every single time I get a truck, your system should know my company by now. Overall my last 5 experiences with U-Haul have been poor.

CONNIE K.
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Le client n'a pas laissé de commentaire.

William C.
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During my mobile pickup process, the key was not in the lock box as I was told it would be. I had to wait on hold for 20 minutes to get help, until finally someone called me and told me to try and different box. Sure enough, whoever was in charge of putting the key in the box just didn't pay attention to their job and cost me 30 minutes of waiting in the rain. It's small things that can really make someone's experience bad, so it is crucial all details are perfected.

cherry S.
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Very smooth rental.

John T.
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Le client n'a pas laissé de commentaire.

SHIRLEY T.
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Le client n'a pas laissé de commentaire.

Larry F.
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It would be nice if the truck seats were a little more accommodating to a 6'5'' man.

Chris L.
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Very happy with this location, frequent customer.

Damon Z.
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When I initially contacted uhaul, I was told that we'd be given a military discount for our trailer rental, which we have also received in the past. When we went to the store to pick up our rental, the girl handling our reservation was very rude and when I mentioned that we had a military discount she replied, No. Then she told me to wait outside the store. I watched her go to the manager outside who was working on his personal vehicle. He looked at me from across the parking lot and said, "No discount," in a very harsh loud tone with a very angry look on his face. I was horrified at being spoken to that way. I have never experienced this kind of treatment from a business. He did not have the decency to come and speak to me cordially, he yelled out in an angry tone instead. We left the facility feeling verbally mistreated. We did nothing to deserve this.

GLENN PETER A.
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Le client n'a pas laissé de commentaire.

NONA B. | Expérience générale |
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Thank you and keep up the good work.

Scott S.
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Le client n'a pas laissé de commentaire.

Wallace H.
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Le client n'a pas laissé de commentaire.

Bradley R.
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Le client n'a pas laissé de commentaire.

Jim S.
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Le client n'a pas laissé de commentaire.

SHONTE R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Peggy I.
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1. Just an observation is that it seems morale is low at this location. Who knows why? Overworked? 2. Poor data/IT system. My account is always impossible to locate on the computer and I've been paying for two storage units for two years. I've used trucks three times in two years and there is always a long delay getting checked in. I'm not blaming the employees— it may be time to change your IT provider. 3. Our windshield was so dirty it was a serious driving hazard. As we were returning the vehicle to UHaul, we were driving directly into the western sun and it was a very dangerous situation because of the dirty windshield. When we talked to an employee on duty , we were told “they are supposed to clean it.” We think a better response would have been “ I will talk to the cleaner about it and I regret you had the experience .” 4. We returned the vehicle after 5pm and could not locate the key drop box. We canvassed the front door and walked all over the lot looking for a place to leave the key. Finally, we locked it into the truck as we could not imagine UHaul not having an extra key. I was called about it and the manager was exasperated with me. He complained to me that he would have to call a locksmith. It is hard for me to imagine that this is the first time UHaul has had this experience. A pretty cheap and easy solution would be to have an extra key. A very cheap solution. In addition, how hard would it be to tell the customer when he signs the contract that there's a drop box on the door?

Daniel S.
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We were charged for 24 furniture pads, but they didn't have any available. They assured us the charges would be removed at the drop off location.

Alfred B.
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Le client n'a pas laissé de commentaire.

ELISHA O. | Premières impressions |
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The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

Andres M. | Premières impressions |
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I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.

TRACY E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeff F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew M. | Premières impressions |
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The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

ann p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

rikki h. | Expérience générale |
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The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.

Latoria L. | Expérience générale |
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I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.

MINDY D. | Expérience générale |
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Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.

Patrick C. | Expérience générale |
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I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.

Patricia L. | Expérience générale |
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I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.

Mary M. | Premières impressions |
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Excellent customer service from pulling up all the way to gettingy storage unit rented.

clay w. | Expérience générale |
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Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.

Tawanda C. | Expérience générale |
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Very friendly and helpful staff-- ALL OF THEM!

Robert R. | Premières impressions |
Évaluation :

The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.

reggie b. | Expérience générale |
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My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1.49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.

Tasheena P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Margaret B. | Premières impressions |
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To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Thanks

valerie c. | Expérience générale |
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The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.

CHARLENE G. | Expérience générale |
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Impeccable facility with well-trained staff and helpful associates!

Archie B. | Expérience générale |
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The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.

Nyima K. | Premières impressions |
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This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.

ANTHONY L. | Expérience générale |
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You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!

Terri R. | Expérience générale |
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Was VERY happy with me experience here.

Eric C. | Expérience générale |
Évaluation :

Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.

Kimberly R. | Expérience générale |
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LeRoy can always make your move and storage needs work

Syed R. | Expérience générale |
Évaluation :

Good experience overall with Uhaul. They were very friendly and helpful.

Edward B. | Expérience générale |
Évaluation :

Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.

Eric C. | Premières impressions |
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Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.

Brady W. | Expérience générale |
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Incredibly friendly and competent staff that had me on my way in no time.

Rita T. | Premières impressions |
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Great service!

Philip B. | Expérience générale |
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Very helpful, courteous staff.

tyrone a. | Premières impressions |
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The experience was great. Thank you for your service.

Philip B. | Premières impressions |
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Very friendly , helpful staff.

mark s. | Expérience générale |
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Very well run operation.

Randy F. | Expérience générale |
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Would be nice if they responded to their own emails about a problem.

Patricia H. | Premières impressions |
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Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

bryant b. | Expérience générale |
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Leroy was excellent! So glad I chose this storage facility.

russel j. | Expérience générale |
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Staff very helpful!

Michael S. | Premières impressions |
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The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

TERRY B. | Expérience générale |
Évaluation :

For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!

kathryn m. | Expérience générale |
Évaluation :

"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.

bryant b. | Premières impressions |
Évaluation :

Leroy was great! Very helpful and professional. Five stars!!!

Carroll H. | Premières impressions |
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Great service!

eric k. | Expérience générale |
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Your safe was very helpful and made my experience painless and easy.

JOHN M. | Expérience générale |
Évaluation :

Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.

N Jerre R. | Premières impressions |
Évaluation :

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

chris k. | Premières impressions |
Évaluation :

Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!

MAMIE S. | Expérience générale |
Évaluation :

I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.

duane c. | Expérience générale |
Évaluation :

Great customer service

Nicole E. | Expérience générale |
Évaluation :

Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!

Tavga N. | Expérience générale |
Évaluation :

Thank you

Miles S. | Expérience générale |
Évaluation :

The facility was very nice, all the employees were friendly and helpful.

Ben J. | Expérience générale |
Évaluation :

Incredibly helpful staff. Went above and beyond. Thank you Leroy!

Robert D. | Réservation |
Évaluation :

Friendly and professional.

catherine s. | Expérience générale |
Évaluation :

The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.

Vicki C. | Réservation |
Évaluation :

Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

lisa R. | Réservation |
Évaluation :

The owner Leroy is exceptional

Marquita R. | Expérience générale |
Évaluation :

Was not happy in yhe increase of rates

Alida P. | Expérience générale |
Évaluation :

Leroy was especially helpful and had great customer service. He deserves a raise.

KATIE C. | Expérience générale |
Évaluation :

Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.

charles S. | Expérience générale |
Évaluation :

Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.

nana O. | Expérience générale |
Évaluation :

Staff was very nice and helpful

Shane S. | Expérience générale |
Évaluation :

Nice people.

Shantae S. | Expérience générale |
Évaluation :

Thank you Leroy Harris...

MARTHA W. | Expérience générale |
Évaluation :

The only problem I had was the lines was always long and only one ore two people waiting on customers. Everything else was great...

Non reviews have been submitted for this location.

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