Évaluations des clients U-Haul Moving & Storage of Hillwood Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hillwood Plaza

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Nathan B. le

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This is my "go-to" U-Haul location. They always take excellent care of me.

William E. le

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Le client n'a pas laissé de commentaire.

Helen J. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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The process was quick and easy and the staff was warm and friendly.

mariann M. le

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General Manager is excellent. Uhaul Is lucky to have him.

Jonah K. le

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Great service!

Kelvin L. le

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Great service from Leroy and his team as always. Some app issues - reservation link did not work after the pick up time (which is kind of serious for an after hour pick up time). Luckily I was able to call the manager and everything was resolved promptly!

John G. le

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Very nice people staffing the location. I’d go back just because of them.

Aubrey M. le

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Le client n'a pas laissé de commentaire.

Cherry C. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Randy Z. le

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i have dealt with u-haul for many years. and this location by far exceeds my experience with any other u-haul locations within this area of nashville. Mr Harris and his staff made this a very pleasurable transaction. Equipment was clean, well maintained, and ready for my project. Many thanks

Mary M. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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Le client n'a pas laissé de commentaire.

Doug K. le

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Le client n'a pas laissé de commentaire.

TERRY B. le

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Nothing! All good!

Donisha B. le

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Le client n'a pas laissé de commentaire.

Cynthia L. le

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Le client n'a pas laissé de commentaire.

Nuthan G. le

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Staffs are very excellent and friendly. They helped me a lot and answered for my questions. Appreciate for their help. Thank you!.

Vernon M. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Everything was great. Your qualified personnel did a great job.

Rachel M. le

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Le client n'a pas laissé de commentaire.

lori R. le

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Leroy the Manager was so helpful.... outstanding service!!

Terri R. le

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Was VERY happy with me experience here.

William C. le

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The staff at the location were wonderful on both ends of our move! Also, our ignition would not let the key turn in the ignition, so we called the 1-800 number and a very kind person coached us through what to do and we were on our way.

Michelle P. le

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Excellent service and site environment. Professional and efficient. This was a stand alone U-haul establishment.

Debra W. le

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The door handle on the passenger side was almost completely ripped off and broken in half. We had to use the rim of the window to shut the door. It seems like it was over looked but definitely needs to be fixed before the next renters.

Wendy S. le

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Always love going here for my moving needs!

Chris E. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Le client n'a pas laissé de commentaire.

Casey Caitlin W. le

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Le client n'a pas laissé de commentaire.

greggorio S. le

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Most of our Uhaul rentals have gone smoothly but unfortunatley, this was a rough experience. We rented a truck on Saturday 1/18. We received our initial hold (payment) as we left the store and at 8am the next morning we received an additional $258 charge. We later found out that we were charged for someone else's rental as a result of being given the wrong keys to the wrong truck. I understand mistakes happen but this put us in the negative and made out for a difficult move. It wasnt until today 1/24 that received the $258 back in to our account. Although general manager Leroy was helpful through the process, we did not get back what we were told, which was the mistake charge, our rental charge and the $35 overdraft fee we received. I'm not sure if these comments are looked at and followed up on so I will just leave it at this review and seek a different company to rent from in the future. Have a great day.

Joe R. le

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Le client n'a pas laissé de commentaire.

William B. le

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Great people and well run

Roland B. le

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Le client n'a pas laissé de commentaire.

tameka T. le

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Damage prior and store places after usage because no damage while had vehicle

CHRIS C. le

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Le client n'a pas laissé de commentaire.

michael R. le

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Le client n'a pas laissé de commentaire.

Dan T. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Le client n'a pas laissé de commentaire.

soumita G. le

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Le client n'a pas laissé de commentaire.

Richard Z. le

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Overcharged. Sucks

CURTE S. le

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Le client n'a pas laissé de commentaire.

Michelle M. le

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Fast check-in and check-our! Our customer service rep was was great!

Enrique M R. le

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Crystal helped me and she was very helpful.

Justice D. le

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At the time of pick up, I was not told that the office would be closed and I would be required to have a cell phone with internet access to return my equipment. When calling the number on the door for help for after hours drop off, no one answered. I also called the main UHaul customer service reps for help and they told me to place the key in the drop off hole BEFORE informing me I needed to take pictures and get mileage etc, which required the key. When I had more questions, they hung up on me.

Eric C. le

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Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.

larry T. le

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Le client n'a pas laissé de commentaire.

Alcides R. le

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Le client n'a pas laissé de commentaire.

Kelli T. le

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I chose mobile pick up (to pick up the vehicle using my cell phone), and it consisted of a 15 to 20 minute scavenger hunt in which I had to check in at the store, go find the truck and check the serial number on the back, take a photo of myself and my license, wait far too long for my identity to be confirmed, verify the mileage and gas level in the truck, go back to the store to acquire a key in a lock box that someone forgot to place in the box for me, at which point I had to go stand in line inside to ask for the key, rendering all the steps I just performed useless. If I had known how time consuming mobile check-in was going to be (all for nothing, by the way, given that they forgot to place my key in the proper location), I would have just checked in at the office in the first place. I chose mobile pick-up because I was in a time crunch, and it ended up using more time than traditional check in.

Susan H. le

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Le client n'a pas laissé de commentaire.

Kimbelry L. le

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I rented a 6x12 covered trailer, the pickup was fine, the guy hooked it up for me. Using it was fine, even though I thought it would have had a ramp but i guess we should have specified. But the drop off was absolutely rediculous! It was after hours which was fine, if it woudnt have been a pain to unhook it. Yes there is an online step by step on how to take it off and i did everything it said, but it was stuck. I tried using the jack that was thankfully outside, and it was lifting up the back end of my truck instead of just the trailer. It took me an hour and 40minutes to get that freaking thing off!!! And the only reason it came off then was because I kicked the living sh*t out of it! And it dropped off. I will not be getting one of those again!

Myron S. le

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Le client n'a pas laissé de commentaire.

Rolando M. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Our original drop off location was 241 N 1st street, which we drove to in order to drop off the trailer. A young man there told us that the location is full and that we had to drop it off at this location on Annex. A notification in advance of the change in location would have been appreciated. This location though on Annex was great.

Warren B. le

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I had a reservation for Self PIck-Up for 7 a.m. on Monday, 1/6/2020, and arrived to find that 1) the truck was not located where the website said it was, and 2) the key was not in the lockbox as it was supposed to be. Luckily, a staff member arrived to open while I was contacting U-Haul customer service and was able to give me the key. Had I arrived earlier, I would have had to wait until someone unlocked the door to give me a truck key.

Bradford D. le

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Le client n'a pas laissé de commentaire.

terry L. le

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I was not pleased at all with the charges for this rental at $1.00 per mile after the rate of the truck plus the cost of replacement gas, the total cost of this truck was around $265.00 and we had to load and unload this truck, you are going to price yourself out of business.

James P. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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There is literally no after hours drop box or it is well hidden. Waited on the phone for almost 15 minutes to receive instructions and didn’t get any. Finally just had to hide the keys and leave. It was nearly 9:30 and cold out.

Michael M. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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This place was quick and attentive.

Carlos C. le

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Convenient and friendly

JAMES K. le

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Le client n'a pas laissé de commentaire.

DAVID C. le

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After a long day of moving it was extremely frustrating to not be able to find they key return box.

Michael L. le

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I got billed for a truck that i never received!!!!

Rachel F. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Pamela X. le

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Le client n'a pas laissé de commentaire.

Todd T. le

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This was unbelievably easy and quick. Staff was ready and got me in my rental quickly and the return was just as easy. Thanks!

jasmine A. le

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Loved the front desk lady. She was amazing don’t remember her name but she wore a hat ????

David M. le

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Le client n'a pas laissé de commentaire.

Stephanie W. le

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Le client n'a pas laissé de commentaire.

cecile S. le

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Le client n'a pas laissé de commentaire.

Mary Scott S. le

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Le client n'a pas laissé de commentaire.

Kelly B. le

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Le client n'a pas laissé de commentaire.

tim K. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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Le client n'a pas laissé de commentaire.

Blake F. le

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Le client n'a pas laissé de commentaire.

JAMES G. le

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Leroy and his team are always friendly and very helpful.

Daren B. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Continue the great service I get from this facility.

Trysha H. le

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Amazing staff and owner was present at almost every occasion I stopped in. They were helpful in not only aiding me in figuring out what i needed, but also helping me return what i didnt end up using at the end of the move.

Harry M. le

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Truck did not come with a ramp, which I thought was standard with any box truck rental.

Paul J. le

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Le client n'a pas laissé de commentaire.

Ashley H. le

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Le client n'a pas laissé de commentaire.

Chris D. le

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People that worked there were just walking around ignoring me sitting in the rental at my return where it tells you to stay in the car. Had to do 24/7 drop off and just left the keys on the desk

Lisa M. le

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Super easy fast return with friendly helpful staff

Kathrine G. le

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Leroy was great. I recommend his service. Another employee rang me up. She did not explain payment with Cash. I asked if it's easier to pay with card and she said no. Now I have to wait for a check in the mail to get back deposit, however I may not ever get it because I'm moving and in between addresses. It may not get here in time before I leave.

Kimberly R. le

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LeRoy can always make your move and storage needs work

thomas F. le

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Very good service

Logan U. le

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Le client n'a pas laissé de commentaire.

gary W. le

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Le client n'a pas laissé de commentaire.

Dolores S. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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I have always had a good experience here. Rented several times before. But the manager here is rude. Handled the situation poorly.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Kelly F. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Carmen H. le

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Le client n'a pas laissé de commentaire.

Lee S. le

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Le client n'a pas laissé de commentaire.

Mark D S. le

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Crystal was really helpful and friendly. Everyone working there seemed to like their job.

Syed R. le

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Good experience overall with Uhaul. They were very friendly and helpful.

Edward B. le

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Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.

Eric C. le

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Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.

Brady W. le

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Incredibly friendly and competent staff that had me on my way in no time.

Rita T. le

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Great service!

Philip B. le

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Very helpful, courteous staff.

tyrone a. le

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The experience was great. Thank you for your service.

Philip B. le

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Very friendly , helpful staff.

mark s. le

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Very well run operation.

Randy F. le

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Would be nice if they responded to their own emails about a problem.

Patricia H. le

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Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

bryant b. le

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Leroy was excellent! So glad I chose this storage facility.

russel j. le

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Staff very helpful!

Michael S. le

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The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

TERRY B. le

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For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!

kathryn m. le

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"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.

bryant b. le

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Leroy was great! Very helpful and professional. Five stars!!!

Carroll H. le

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Great service!

eric k. le

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Your safe was very helpful and made my experience painless and easy.

JOHN M. le

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Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.

N Jerre R. le

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Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

chris k. le

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Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!

MAMIE S. le

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I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.

duane c. le

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Great customer service

Nicole E. le

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Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!

Tavga N. le

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Thank you

Miles S. le

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The facility was very nice, all the employees were friendly and helpful.

Ben J. le

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Incredibly helpful staff. Went above and beyond. Thank you Leroy!

Robert D. le

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Friendly and professional.

catherine s. le

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The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.

Vicki C. le

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Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

lisa R. le

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The owner Leroy is exceptional

Marquita R. le

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Was not happy in yhe increase of rates

Alida P. le

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Leroy was especially helpful and had great customer service. He deserves a raise.

KATIE C. le

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Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.

charles S. le

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Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.

nana O. le

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Staff was very nice and helpful

Shane S. le

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Nice people.

Shantae S. le

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Thank you Leroy Harris...

MARTHA W. le

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The only problem I had was the lines was always long and only one ore two people waiting on customers. Everything else was great...

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