Ordered 3 trucks for 4 days. One hour before p/u they cancelled one of the trucks due to size availability and when I got there cx. the other 2. Had to take one smaller size and 2 bigger sizes. Being a long time customer of U-Hual I beleive they could have at least discounted one of trucks for us. Other than this mishap this is a great location!PETER K.
Customer Reviews for U-Haul Moving & Storage of Historic Ybor City
Pour nous contacter
Tampa, FL 33605
(U-HAUL Water Tower Exit 1 off I-4)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Should have more then 1/4 tank gas. Think about it, rent a truck to move, all set, but we have to but gas in ! Take the time, put gas in, clean windshield, etc get it set to goALLAN B.
Le client n'a pas laissé de commentaire.NICOLYA C.
Nothing it honestly went much easier and better than I anticipated!STEVEN C.
Great overall experience from pickup to drop off.Leo S.
Le client n'a pas laissé de commentaire.GARY W.
OVER CHARGED!barbara R.
Le client n'a pas laissé de commentaire.JUAN B.
Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great serviceDAVID G. | Expérience générale
Staff was extremely helpfulWILLIE W. | Expérience générale
Le client n'a pas laissé de commentaire.Caitlin C.
Le client n'a pas laissé de commentaire.AMPARO P.
Le client n'a pas laissé de commentaire.KEITH J.
Bad costumer service, employee was nasty and unprofessional. Not satisfied whit thi contractANTONIO G.
Love the App features!Rosana R.
The BEST in TPA. ðŸŒžRian F.
The location the staff were professional, curious and knowledgeable. However the movers on the other hand I hired through the site were 6 hours late, damaged 90 % of my furniture. Unprofessional and charged an additional 100 to unload. Even caused damage to the new apartment. Overall u-haul worked with me to extend the rental to accommodate me, now to see what's next on my damaged items.CATHERINE O.
Le client n'a pas laissé de commentaire.JORGE H.
Le client n'a pas laissé de commentaire.HECTOR T.
I still don't understand why the rate from (Tampa ,Florida To Mobile , Al ) is Twice the price on your 10' box trucks ?? For the same distance....WILLIAM J.
Le client n'a pas laissé de commentaire.JOSHUA K.
From the start the experience was bad. Went into location to be received by nobody, finally, Joseph Fernandez came to help. The agent had a bad attitude, did not like that I had questions about their process. Declined to rent a van to me, I asked to speak to the Manager (Kevin Gray) and the experience got even worse. In the information technology age, our info is used for good and bad and as a customer, I have the right to ask why certain things are required and how they will be used, well, both of your employees had an issue with that and both declined to rent me the van. As customer service agents they should be trained to listen and hear customers' questions and concerns, not get an attitude and get into a shouting match with your customers. I finally, got the manager to listen to why I had questions about why they were asking for so many different things from me when my experience with Uhaul was completely different a month ago. He went on to tell me that they were really busy and short-handed, which is inexcusable and not my problem. I don't come to Uhaul for your bad attitude or to hear excuses, I come to rent a van or a truck. I will never go back to that location.Marlon T.
Le client n'a pas laissé de commentaire.Bryan L.
Processed the night drop off properly and even arranged for the bonus month of storage.JAMES G.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Gerald P.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.THUMPER P.
Carlos was greatDavid G.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Henry D.
Carlos was exceptionally helpful. Made the process easy and efficient. Thank you for your help!Landra C.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.MARCIA R.
Le client n'a pas laissé de commentaire.WILLIE B.
Le client n'a pas laissé de commentaire.Andrew N.
the customer service at this location was excellent!! the trailer equipment we reserved was available on time. the attendant called us as a reminder. he found a short in our turn-signal wiring and corrected it with a new fuse. the trailer safety equipment, braking harness, and road stability were much improved over previous years. we received timely updates and safety information by email. if you're a first-time user, UHaul makes DIY-moving a not-so-scary task and they have all the moving stuff you forgot. Price was affordable one-way. drop off was conveniently located to my destination.JAMES S.
I don't think that you have to do anything to improve customer service at this location, all the employees at this location were very courteous and very knowledgeable about your products and services. Thanks for the service.Jose R.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.Latahshala P.
Le client n'a pas laissé de commentaire.Kirk P.
Le client n'a pas laissé de commentaire.TIMOTHY M.
I wasn't able to complete my reservation online so I had to go into the store. There wasn't a single employee to be found. As I was waiting another customer came in and also looked around for an employee and they were unsuccessful. I called the phone number twice with no answer. After approximately 20 minutes later someone showed up to complete my reservation. I was handed the keys and that was it. It was torrential downpour at the time and would have been nice to be told where the truck was at least. I found the truck and the window was left open so the cabin was nice and wet. Got under way and water was dripping from the headliner. When I went to unload the truck several of my boxes were also wet. The truck had over 158K miles on it, rough to start and one of the loudest trucks I've ever been in. I won't be returning to this location based on customer service and the old equipment.Jason G.
Le client n'a pas laissé de commentaire.Timothy D.
I am an occasional renter at this location and everytime Kevin treats me well 100 percent everytime I have been there for nearly 7 years. Thank you Kevin!robert M.
all good but your online app for the return of vehicles could be a little more flexible. i took picture of dashboard, dropped off key and went on to use the app. only a few minutes passed and when i tried uploading my picture it did not accept it because it waa too old and needed a new one. i had only taken the picture no more than 5 minutes before. anyway, a logiatical issue that you could make a little more uaer friendly. tyPEDRO R.
Le client n'a pas laissé de commentaire.GENIVA S.
I arrived 15 minutes early to ensure that I would get out on time, and due to their terrible employees I wasn't able to leave until 45 minutes after my designated time (yes it took me an hour). The first truck was so over run by smoke smell I couldn't breath. When I asked for another truck I was informed that all trucks probably were dirty and smelled. Taking my chances on another truck, the employee not only was rude, but cursed, implied I was dumb, and then charged my card, which had already been charged by U-Haul, and he overcharged it. When I asked to have the correct amount charged you would have thought I asked him to walk on fire, and then wouldn't let me use the same card (some issue with their system ... not his fault but how he handled it def was). Norberto should be fired. U-Haul should do a major overhaul of how things are managed at this location. I will go out of my way to use any service but U-Haul ever again, and if I do use U-Haul it sure as heck won't be at this location.BRADLEY S.
Nothing, everything was great especially the customer service we received from Carlos! His delightful attitude was refreshing. If I owned a business I would like my employees to be as motivated and willing to assist as he was. Highly recommend. Thanks Carlos ðŸ˜ŠErika M.
Didn't catch his name but the guy who helped me offered to help when I walked up and made sure I knew where it was and helped with the process. Thank you definitely made the moving process easier!Corey T.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Easy drop off.COLBY F.
Everything was very good service and all. I truly can say you all on point.GAIL R.
Le client n'a pas laissé de commentaire.April W.
Le client n'a pas laissé de commentaire.OBEDE A.
Very disappointed with this company,u guys just charged me twice over 200 dollars for a 2 hour truck rental,and ur chat costumer service is not good at all,no empathy and looks like a robot repeating the same over and over,maybe I'm just one person but ill make sure that tell everyone I know not to do business with uhaul,Arnaldo P.
Le client n'a pas laissé de commentaire.Rudy H.
Le client n'a pas laissé de commentaire.Candace A.
Le client n'a pas laissé de commentaire.Peter K.
Truck was in terrible shape. The door wouldn't close properly and left about an inch gap when the door was closed.RAHEEMALADDIN S.
Make sure all equipment requested in the reservation is given to the customer all at once. I had to come back to get the 2 dollies I reserved.Florita D.
Le client n'a pas laissé de commentaire.JIMMY D.
You guys have the worst customer service ever. You always over charge me and are rude. To make matters worse, no one answers the phone when I try to get my money back from being over charged. This is the third time uhaul has screwed me over and I am done. I will never ever rent a uhaul. I'd rather throw my stuff away then rent from this POS company again.MELISSA O.
Le client n'a pas laissé de commentaire.SUMMER W.
When people go and pick up the truck and have paid for the extra dolly's, they should tell you to pick up the dolly's. I wasn't informed and thought they would be in the truck. I had to go back and ask them for it. The attendant at the counter never told me.KARINAMORAYMA M.
Be more verbal on return time. As in past rentals were for 24hrs when I looked at contract thoroughly at end of day I realized I had to return truck at 9:00 AM when I rented truck at 1:45PM. All my fault for not fully reading contract before signing don't believe it would have changed the fact I needed the truck but had 9:00 appointment luckily they were open till 7:00 PM for return. Yes I'll be back when needed thanks. Thom in Tampa.THOMAS K.
However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.CLYDE A. | Expérience générale
The only problem I really had was that they told me it was a full tank of gas I loaded up all my stuff out of storage when end turned in the storage unit they made sure it was clean they inspected it, and I had no sooner pulled out of the parking lot and look down and I only had between an eighth and a quarter of a tank of gas, they told me it was full. I could not get anyone on the phone, and stopped and bought 80 $worth of gas two and a half miles away. I got about 40 minutes down the road before I finally got a hold of a customer service representative. I was in thick traffic there was an accident and it was almost impossible for me to communicate. There is no way to pull over and stop. None the less the customer service representative told me it will be taken care of when I turn it in. It had three quarters of a tank of gas when I stopped I explained the situation to the manager when I turned it in and he said he would take care of it. Now I don't know what they're going to do to take care of it, but I do know that I spent 80 $worth of gas to go 70 miles. I feel like I'm owed 60 $on that. Someone has yet to still get ahold of me but I realized today is Saturday, the customer service representative said that they would reach out. I'm sure they will. If not resolved I will try to take care of it next week. It's just another problem when you're making these kinds of moves, and I realize that probably because they gave me the truck early they didn't have time to clean it or fill it, it was probably a computer glitch, and I have used U-Haul many many times over the years never had a problem.CLYDE A.
The line of customers was almost out the door and there was only one employee assisting customers and he was extremely slow and would periodically just leave the office without providing any explanation or apology. All of the customers were getting very frustrated and it took me about 45 minutes to an hour just to pick up my trailer. Have more staff assisting/processing customers inside and have some support outside getting equipment ready so the employees inside do not need to keep going in and out making everyone wait.MATHEW L.
Le client n'a pas laissé de commentaire.BARBARA A.
Le client n'a pas laissé de commentaire.Latisha W. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan T.
Just keep up the good and excellent work yall doing . God Bless Tammy GordonTAMMY G.
Le client n'a pas laissé de commentaire.CLYDE A. | Premières impressions
clearer explaination of controls in drivers compartment.mcrary M.
Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.JANET S. | Premières impressions
Le client n'a pas laissé de commentaire.CHIQUITA D.
The service was slow and the a/c in the truck did not work at all. Glass on winshiels cracked and is a safety issue.NEAL P.
Nomberto is incompetent. Was very quick to accuse me of scratching the vehicle and saying â€œI'm going to have to charge you for thatâ€. Says â€œhe's only trying to do his jobâ€ well buddy you're doing it wrong. He goes in and talks to guy inside and the guy tells him â€œoh yeah that scratch was there alreadyâ€........ it's a very simple job and these guys can't seem to get it rightJovanique M.
Le client n'a pas laissé de commentaire.WILLIAM N.
Le client n'a pas laissé de commentaire.mildred r. | Expérience générale
Absolutely! Carlos Aguayo was an exceptional and exemplary employee. He went above and beyond in assisting me with my move. He actually opened and served us before the store was due to open! I would recommend his assistance hands down! Amazing employee!CARMEN D.
Le client n'a pas laissé de commentaire.Rebecca E.
Le client n'a pas laissé de commentaire.Rana A.
All goodLigaya H.
After hours drop off. There was an issue with taking pictures and they were kind to assist the next dayJoye R.
Le client n'a pas laissé de commentaire.KEN C. | Expérience générale
Le client n'a pas laissé de commentaire.rick W.
Le client n'a pas laissé de commentaire.Jeffery M.
Great service, very cordial and helpful. Great team here!MICHAEL S.
On Tuesday February 2, 2021, as I returned the van in Tampa I encountered a traffic jam of U-haul vehicles at the gated entrance of the premises. A courteous employee said "we are behind processing the drop off". Then he directed me to leave the vehicle at the entrance which was blocking the sidewalk and part of the street. I could not go into your premises or the office. I left the vehicle in as instructed. I believe they were unusually busy on this particular day.Hector F.
Le client n'a pas laissé de commentaire.JOHAN R.
Le client n'a pas laissé de commentaire.keaira c. | Expérience générale
Service was great and it was all hassle free. MerciCHAYEN V.
Le client n'a pas laissé de commentaire.STEVEN C.
This was a superb service experience. The gentleman who checked me out was quick, friendly, concise, thorough and very clear. I didn't have a single question and knew exactly what I needed to do. This guy deserves a raise. I love that the process is self-serve now (checking for dents and scratches via pictures online) and wait free drop off. The process was quick and no hassle. Also, the phone agent who booked my reservation did it in like 90 seconds because I had to be on a call for work. You should listen to that call, she was amazing. She is incredibly competent and an asset to your company.HEATH C.
Renting trucks and trailers is very easy with Uhaul.ANTHONY B.
Le client n'a pas laissé de commentaire.Avalinda H.
Great service at this location. Quick and easy check in and out.IKESHIA H.
there's a sign on the main door advising that masks are required. Showed up this morning and not only did a customer not have a mask on but one of the guys behind the counter didn't have a mask on. wasn't impressed.Dale W.
Le client n'a pas laissé de commentaire.Richard J.
Nick and his team are AWESOME!JAMES T.
Equiptment was in poorly maintained condition. One of ramps in car hauler was held in place with a coat hanger! No instructions on use were given. Personnel were fine and courteous.harry V.
Regularly does not have the equipment I reserve online.JASON J.
Le client n'a pas laissé de commentaire.Marlos C.
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.gail h. | Premières impressions
Le client n'a pas laissé de commentaire.Latisha W. | Premières impressions
Le client n'a pas laissé de commentaire.Maria A. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly H. | Expérience générale
Got a wonderful manager Kevin (staff not friendly).DEON M. | Expérience générale
Le client n'a pas laissé de commentaire.Adelina M. | Expérience générale
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.Helio C. | Expérience générale
Le client n'a pas laissé de commentaire.TORIANO E. | Premières impressions
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.Helio C. | Premières impressions
My swipe card only worked one time. Pice of unit was too high for size.Kathleen C. | Expérience générale
Chris and Kevin always take care of me!!Gladys H. | Premières impressions
Everyone was so friendly and helpful.KATRINA T. | Premières impressions
Chris was greatcurtis f. | Expérience générale
Le client n'a pas laissé de commentaire.mark d. | Expérience générale
Le client n'a pas laissé de commentaire.CAROL J. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia J. | Expérience générale
Le client n'a pas laissé de commentaire.JIM D. | Expérience générale
Le client n'a pas laissé de commentaire.Paul M. | Expérience générale
Le client n'a pas laissé de commentaire.Brian M. | Expérience générale
Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.Alicia J. | Premières impressions
Le client n'a pas laissé de commentaire.gina w. | Premières impressions
Le client n'a pas laissé de commentaire.Giovanni S. | Expérience générale
Awesome service. Very helpful and professionalThomas F. | Expérience générale
Great team of employees at the Ybor location. Promote them dudes ... Ouiisaac r. | Expérience générale
Kevin and crew are awesome!Tami B. | Expérience générale
Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.justin a. | Expérience générale
I was very satisfied with my storage rental. I would divinely recommend U-HaulKimberly G. | Expérience générale
Very clean. Excellent serviceKimberly G. | Premières impressions
They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.lovette a. | Expérience générale
Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.Brian B. | Expérience générale
NaValerie F. | Expérience générale
Good serviceLarry H. | Expérience générale
Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. LisaLISA M. | Expérience générale
Thank you to managerMary P. | Expérience générale
Very friendly staffandrea d. | Premières impressions
Everybody has been very helpful. Thank youEllena m. | Premières impressions
Everyone that I’ve dealt with at this location has been more than helpful to me and my family.JOSH M. | Expérience générale
MerciChris B. | Expérience générale
Kevin and his employees are great! I've been frequenting this uhaul location for almost 10 years now and I can honestly say that I've ever had a single bad experience.BRETT MARTIN D. | Premières impressions
Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.david m. | Expérience générale
i had a problem and uhaul worked it out. Thanks alotKhalilah h. | Expérience générale
Kevin And Marvin have to be the best people I've ever known when it comes to customer service. If I were over them I'd give those guys a raise!! They definitely deserve one!Alexis E. | Expérience générale
He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employeedavid m. | Premières impressions
Just wonderful from start to finish!!!Carol G. | Premières impressions
Easy and painless process!Jessica B. | Expérience générale
Marvin was excellentMike F. | Expérience générale
Rude and unprofessional Manager.Belinda-michelle s. | Expérience générale
Very good service I would highly recommend U-Hauljohnny m. | Expérience générale
The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.Latoyra A. | Expérience générale
Great service from the guys at the facility!MICHAEL V. | Expérience générale
Great crew!!! They work good with the public.GEORGE M. | Expérience générale
Thank you for everythingMichael F. | Expérience générale
Excellent serviceMONTENEZ R. | Expérience générale
This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.shalom f. | Réservation
Excellent customer serviceLuz T. | Réservation
The U Haul experience was the easiest part of the entire movePAM D. | Réservation
Staff was mad cause he had to unlock the elevatorDenese J. | Expérience générale
Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.YASHICA S. | Expérience générale
Very friendly and knowledgeable!marcus s. | Réservation
They were super nice and helpful. Very professional.Ryan A. | Réservation
Good placeJOHN C. | Expérience générale
Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!BEVERLY B. | Réservation
I've now worked with Chris on three moves. Each and every time he's been great to work with, has made recommendations that have made our moves run much more smoothly, and he's helped us save money.Edward T. | Réservation
Mercinathan w. | Expérience générale
Very helpful and friendly staff.Caroline M. | Expérience générale
Need more staff!! And to be open more hoursANDREW L. | Expérience générale
Great location & helpful staff.Michael D. | Expérience générale
I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothesjerome b. | Expérience générale
The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the endHeather R. | Expérience générale
You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.Yvonne T. | Expérience générale
Everyone is always friendly. The place is secure.Jorlynell S. | Expérience générale
The manager Kevin was the best !!MARGARET B. | Expérience générale
Excellent service, no complaints.Ryne H. | Expérience générale
pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay 5 $for it, and I was going to be chargedpamela p. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!