Customer Reviews for U-Haul Moving & Storage of Hobbs

931 évaluations

101 W Navajo Dr   Hobbs, NM 88240
(Next to Tractor Supply)

(575) 397-0187

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(575) 397-0187

101 W Navajo Dr
Hobbs, NM 88240
(Next to Tractor Supply)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
5

Customer service was excellent... the young man did great!!!!!

STEVEN E F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Premières impressions 
Évaluation :
5

Enjoyed the entire process from the pickup to the drop off. The truck I rented was clean and ran smoothly for the entire trip.

LARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS L. 
Évaluation :
5

Keep the good work up?👌

JOHNNY R. 
Évaluation :
5

U-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business

LESLIE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
4

Awesome staffs. Thank you

Joe Mar C. 
Évaluation :
1

The truck that was rented has an electrical issue, so they couldn't give the the tow dolly. Instead of helping us find a solution to our problem, they threaten to call the police on us.

chris M. 
Évaluation :
5

Very welcoming with GREAT BIG SMILE.👍👍👍

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
1

Ur employee Alesha was rude and not only that I never did see or take picture of the odometer or did none of that when I had to check in to pick it up she was concerned why I needed so big of a truck none of her buismess she wasn't paying for it so yeah I should have done all that when I picked it up

ESTEBAN C. 
Évaluation :
5

Aucun

JAMES F. 
Évaluation :
5

The whole process was easy and the customer service was top notch.

Sheena C. 
Évaluation :
5

Love this place. They helped me with every need.

JEREMY S. 
Évaluation :
5

Nothing, the service is great.

Joel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVONE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD D. 
Évaluation :
5

Lexi and the rest of the ladys did an excellent job!!!!!8

ROBERT REID F. 
Évaluation :
1

This was the 2nd rental in a month from this location and we had nothing but trouble with the reservation, and then the truck. Costing so much more in the cost of fuel and the extra time needed for the rental.

KENNETH R. 
Évaluation :
5

Excellent customer service.

Robert F. 
Évaluation :
5

Nathan did a superb job getting me squared away as soon as i arrived to turn in my trailer. The trailer worked great, was just the perfect size for my needs, and worked flawlessly- a real bargain!

RONALD A L. 
Évaluation :
5

The workers at the call Distribution center located in El Paso Texas who called me to let me know about my equipment, we're extremely rude and mean to me. Gisela was aggressive and over the top with me. I tried to get in contact with her boss Bianka who never returned any of my attempts to contact her. I am extremely dissatisfied with the customer service that was provided to me as they were mean.

Lauren S. 
Évaluation :
4

Check the truck to make sure there are no leaks when it rains. I have water damage to several items from the roof leaking during my move.

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Buen servicio, gracias

Rigoberto R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY W H. 
Évaluation :
5

It was every friendly ,there very good.

Juan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam S. 
Évaluation :
5

Everyone I have seen have been very friendly and helps.

DANA B. 
Évaluation :
5

the physical location is very nice and seemingly enough inventory. the prices here are about 25 % higher than Carlsbad, so i will warn my contacts about this....overall value is marginal

ARUN S. 
Évaluation :
5

The ladies were Great and very knowledgeable about the trailer I rented!!!! Thanks again! I will be back!!

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenavia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth T. 
Évaluation :
5

T

ASHLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny E.  |  Premières impressions 
Évaluation :
5

Excellent service especially from the general manager at Hobbs Uhaul She made sure everything went well from the beginning and end of trip. I called her after hours and she was still as friendly and helpful as if she was still at her office. No improvement needed. Very satisfied with the service.

MANUEL A. 
Évaluation :
5

Loved having a storage here! Always very helpful and the storage facility was always very clean

Stephanee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO V. 
Évaluation :
4

The check-in process was not clearly explained to me. I turned in the keys to the truck prior to getting the pictures that were required so I was unable to take them. I did not know I would have to take pictures of the inside of the vehicle. It would've been much less complicated for me had that been explained during the rental process.

Ann N. 
Évaluation :
1

They tried charging me twice for mileage!!

Johnetta E O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA K. 
Évaluation :
4

When I picked up the trailer the reservation wasn't in the computer which increased the time on the lot. Your personnel need to work on their people skills, such as proper greeting and telling people what to do, why not ask? Also show people how to get the best use out of the equipment, don't assume the customer is familiar with the trailer. I didn't know the driver side wheel well would fold dow to make it easier to get out of the vehicle. A passerby saw me craw out of the window of my car and pointed out, very embarrassing , especially for a short fat guy. This is the reason I would not I would not recommend this location.

TERRANCE S. 
Évaluation :
5

Sorry I don't remember the young lady's name, maybe Abigail (?). She was was very pleasant and made the transaction easy.

Benedict U. 
Évaluation :
5

Staff is great friendly and professional!

BRENDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Expérience générale 
Évaluation :
3

Continue proving great staff service I can't remember the mama name but was good checking me out and upon return Lexy was very friendly and provided excellent service and showed a great attitude whilst I returned the truck.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Great Service!!!!

Gwynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
5

You guys kick ass ! Super clean equipment i was issued Thats why i always go back to U-Haul!

ALAN V. 
Évaluation :
3

Like to bot be charged 600 for 3 days when I was hospitalized for 2of them

REANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMI t.  |  Expérience générale 
Évaluation :
1

Received a call the morning after the unit was to be returned. I was advised that the recovery process was started and that two people had missed their window because of me. Was also told that truck and get to be returned right then and there because there was already someone waiting for it. When I called Uhaul customer service They advised me that no one was waiting for it and no one had missed their time due to me not taking it back. They let me keep it for an additional three hours which helped tremendously. The customer support I received in Hobbs was horrible.

LILLY L. 
Évaluation :
1

Never got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!

David V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph I. 
Évaluation :
4

I was the only customer wearing a mask out of 4. Your employees need to require a mask per state mandate.

Florence H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIDEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remi T. 
Évaluation :
5

I rent from this location all the time. My business has spent over 5 000 $YTD. Alisha the location manager has always gone out of her way to make sure we are taken care. I appreciate everything she does. Especially when I forget to take my van back. She would work with me and was very professional. I will continue renting from this location. With my business booming like it is. This year we will be exceeding what we rented from you last year.

JOSEPH I. 
Évaluation :
2

Let customers know BEFORE renting Pickup trucks they are not allowed to pull a trailer with truck for moving needs. Instead of being treated like a crook who will abuse equipment and tow anything in the world they feel like and damage equipment. Returned truck on same day of renting on 3 day contract because I couldn't use equipment to move with (locally). So now I'm out of 50 $dollar, classified as a criminal customer who wants to abuse equipment for 3 days. Sorry, I didn't realize U-hual store Managers are suspious of customers. Maybe it's because I didn't rent a trailer from Uhaul with truck rental so I was deny use of trailer hitch on pickup. Be sure to thank Hobbs Manager for perfect customer service, generating charges for unknown restrictions on equipment uses returned because customer found out full usage of rental wasn't allowed to be utilized by customer, defeating the purpose of rental and returned for none use due to undisclosed restriction. Excellent service, generate funds for not used returned equipment but oops, it was drove off parking lot for 5,5 miles, returned same day and charged twice the amount of the daily rate plus what ever other Fees but hey, you made money instead of helping customer out, great service Thanks Rick D Flippen Satisfied U-haul customer .

RICKY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Facility very clean and secure.

BARRY B.  |  Expérience générale 
Évaluation :
5

Great facility. Very clean and secure. Staff does an excellent job off accommodating the customer.

Barry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN M N. 
Évaluation :
5

This is a great place! Easy to load and unload! Only reason I'm leaving because we moving out of town. Staff is awesome! Great experience!

Danny E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHERIKA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONZALO M F. 
Évaluation :
5

Nothing they were great.

Sheryl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.

Rebekah T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G.  |  Expérience générale 
Évaluation :
5

Johnny on the spot to take care of the drop off. Very professional and courteous.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
3

I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...

Ron K.  |  Expérience générale 
Évaluation :
5

I have not received my deposit.

STEPHANIE C. 
Évaluation :
5

we want to thank uhaul for staff for being an AMAZING EXPERIANCE !! over all we were very pleased !!!!!

VELRENDA E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
1

Do what you are supposed to do. J received an email confirmation and a live telephone confirmation the day before my reservation saying that I was all set for my after hours pick up at the Hobbs, NM store. When I arrived my truck was not ready. I had to call customer service for help. They asked me if I could go to another store. I told them NO and it was unacceptable that my truck wasn't ready as promised. I mentioned that someone should come out and give me my truck because they made the mistake and the customer service rep agreed. The store manager eventually came out and gave me my truck. I would expect a mistake to be made if I was renting a truck from a ,"mom and pop" operation but this was UHAUL and I expected better. Again, DO WHAT YOU SAY YOU'RE GOING TO DO because your customer's time is valuable.

Lorenzo M. 
Évaluation :
3

Being charged for after hours drop off when it wasn't due until the next morning is ridiculous!!! Already pay enough to rent a uhaul much less be blind sided by dropping off after hours ..never again ill rent from another company and I've been a valued customer for years

kristie B. 
Évaluation :
5

Service was excellent and fast and knowledgeable

Coby H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

I would like to compliment Lexi from the Hobbs New Mexico location she help with my storage unit 3010 and uhsul rental. She was professional and helped me as a result I purchased extra items gloves, tape, boxes and a lock Way to go Lexi... please give her a compliment The location it self was nice and clean and opened on a Sunday exactly what I needed

KEVIN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dakota E. 
Évaluation :
4

awesome customer service!!!

CHARLES C. 
Évaluation :
5

Everyone was very friendly and helpful. From the time I walked in to driving off with the trailer I rented was about 10 minutes.

WILLIE L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold M. 
Évaluation :
1

This was the worst experience I have ever uncounted and I have done plenty of business with u haul over the years

CHRISTOPHER D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tara P. 
Évaluation :
1

Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.

Stephen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL D. 
Évaluation :
5

The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch

Scott H.  |  Premières impressions 
Évaluation :
4

The poor lady working there needs help.

MICHAEL M. 
Évaluation :
5

Nothing it was sooo easy and contact free. I am absolutely satisfied with my rental experience b

April T. 
Évaluation :
5

Every aspectcof my rental was awesome

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary a.  |  Expérience générale 
Évaluation :
3

I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.

Victor M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie M.  |  Expérience générale 
Évaluation :
1

They lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.

Daniel J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W.  |  Expérience générale 
Évaluation :
5

We SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!

Larry C.  |  Expérience générale 
Évaluation :
5

Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.

Suezette B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yesenia M.  |  Expérience générale 
Évaluation :
5

Best storage in Hobbs.

RyShawn D.  |  Expérience générale 
Évaluation :
5

Great staff. Always helpful.

Ralph H.  |  Expérience générale 
Évaluation :
5

Everyone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.

Larry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ylsin N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyla s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda T.  |  Expérience générale 
Évaluation :
5

I had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service

MARK B.  |  Expérience générale 
Évaluation :
5

My sister will be moving to UHaul storage because of my experience. Very professional.

JAN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catarina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A.  |  Expérience générale 
Évaluation :
5

Awesome place and service!

Danny E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Alicia S.  |  Expérience générale 
Évaluation :
5

Very well kept.

Bertha P.  |  Expérience générale 
Évaluation :
5

Great experience

Daniel J.  |  Premières impressions 
Évaluation :
5

Rented here before. professional group

Darrell H.  |  Premières impressions 
Évaluation :
5

You and the employees of Hobbs Uhaul were above and beyond of providing customer service.

Anne M.  |  Expérience générale 
Évaluation :
5

The gentlemen that assisted me was very helpful and polite.

BARBARA S.  |  Premières impressions 
Évaluation :
5

Cleanest and safest environment ever!

Rick A.  |  Expérience générale 
Évaluation :
5

This place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.

Darrell H.  |  Expérience générale 
Évaluation :
5

The gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.

Melisa G.  |  Premières impressions 
Évaluation :
5

Great service

Hamon W.  |  Premières impressions 
Évaluation :
5

The lady that helped us was super friendly and extremely helpful and answered all my questions.

Megan T.  |  Premières impressions 
Évaluation :
5

Very helpful in answering all questions. The facility is very clean. Good service from all employees.

Janie M.  |  Premières impressions 
Évaluation :
1

All three employees were rude and had no clue how to use their own computer system.

Lindsey V.  |  Premières impressions 
Évaluation :
5

Receptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.

vicky b.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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