Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This pickup and drop off was very easy and simple. Customer service was awesome. I had a very easy and smooth experience.
NIMFA M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tara h.
|
Expérience générale
Évaluation :
5
The employee went above and beyond to ensure I had a truck to suit my needs.
RYAN G.
Évaluation :
5
good service.
sanjay P.
Évaluation :
5
Very profesional service and very clean truck.
Janusz W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt K.
Évaluation :
5
The gentleman that helped me was really nice and helpful when I was checking in to rent a U-Haul. Everything was clean and easy to use! Would recommend.
Melanie F.
Évaluation :
2
Le client n'a pas laissé de commentaire.
cheyenne H.
Évaluation :
5
Super helpful staff on drop off and return. Took care of me quickly.
Renee S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark W.
Évaluation :
5
Excellent service
Zeljko S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa P.
Évaluation :
5
Everything thing was great. And your employees were very professional and kind.
Jody B.
Évaluation :
4
First truck had engine light on when picked up, staff took care of it fairly quickly. Second truck was good. Friendly staff On mattress bags that were extra I was credited but for the cheaper bags than what I had purchased but I let it go since only a few dollars in error
keith P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALICIA T.
|
Expérience générale
Évaluation :
5
Agent was very helpful and friendly
Kurt S.
Évaluation :
2
There was a Glass pieces not cleaned and That Made My Couch Teared in Backside ,I WIll attach the Photo . He was not friendly adviser for the new Users who is using the U-Haul Truck. He clearly told me to Drop of 50 Miles away where i am residing the Place .When i Dropped the Trailer ,He said i can drop off any of the Location. The Guy told me If i leave otherthan Location They will charge me Double .I Stongly reccomend for him a Training with soft skills
venkatsivaram N.
Évaluation :
5
Very easy in and out. Staff was extremely friendly and helpful!
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary B.
Évaluation :
5
Very good!!!
dongsik K.
Évaluation :
5
Good and fast service. Great people.
Zouhair S.
Évaluation :
5
Busy holiday weekend for moving , could have used extra staff to handle multiple rentals all scheduled T the same pickup time
Bernardus F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daryl V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bruce S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marty M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcel M.
Évaluation :
3
The truck smelled like weed and even though I was supposed to be able to do everything online , I still had to wait inside in a long line for the key.
Rebecca L.
Évaluation :
5
None every thing was quick and fast
Angela H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
elisibeth B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
lilia S.
Évaluation :
5
Great assistance and quick to check out and get the keys.
Bradley H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAVI V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lou L.
Évaluation :
3
Need a better digital experience, it take too long (30+min) every time for both customers and the UHaul agent, for no productive reason at check-in. Would be great if customers can upload the cc, driver license and option in advance.
FAREED K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry A.
Évaluation :
3
I think returning trucks after hours is a fine idea. I do not feel that it safe to do so with all of the return procedures (pictures, pictures, more pictures). This location is not highly visible being located on a side street with all other businesses on the street closed. Just my two cents. Thanks.
Mark S.
Évaluation :
5
guy behind the desk was very friendly and did good job
Kurt S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian B.
Évaluation :
5
This location was awesome, the guys behind the counter were great. Customer service was bar none. I look forward to using the services here again.
CHRIS O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael D.
Évaluation :
5
Fast return service. No waiting .
Jose R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naoto K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
John U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Balaji G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lukasz W.
Évaluation :
5
Great service and awesome staff
Chris K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Marie R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberly D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIANO G.
Évaluation :
3
Check-out went smoothly. However, with only one person behind the desk, checking back in had a long line of customers so the wait time began to get long. However, I was able to turn in the keys and the paperwork, but did not get a final receipt of exactly what the final cost was.
Ronald E.
Évaluation :
5
Please FIX YOUR APP. IT WOULDNT LET ME UPLOAD PHOTOS I Couldn't DO THE RETURN THROUGH THE APP CAUSE IT KEPT SAYING TAKE PICTURE OF FUEL LEVEL AND ODOMETER WHICH I DID 20 TIMES. WHEN USED MY GIRLFRIENDS IPHONE TO TAKE PICTURES BUT STILL Wouldn't WORK. DONT USE APP TO RETURN TRUCK IT WILL FRUSTRATE YOU LIKE CRAZY. I GOT SO MAD I PROBABLY WONT EVER USE UHUAL AGAIN CAUSE THEIR APP IS HORRIBLE AND RETURN SYSTEM AFTER HOURS IS SO STRESSFUL TO DO.
Kanen L.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jose Manuel R.
Évaluation :
5
Great experience.
Corey J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan S.
Évaluation :
3
Long wait time to get rental, only one employee working on a Friday night. Location severely understaffed. Also, upon return the employee did not check in my vehicle until the next day. This led to several calls from the national call center telling me my rental is overdue, when in fact, it had already been returned. Caused a TON of undue stress.
Brian L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raquel C.
Évaluation :
4
Vehicle was clean and rightly priced but need some maintenance, consuming lots of fuel for a small distance. Also some damages in interior.
Kumaresan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
adan G.
Évaluation :
3
Workers were rude
mike G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jean T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arsen Y.
Évaluation :
3
Don't rent a truck that has a leak and is half filled with water. Give a discount when a customer has to deal with this situation. Make it clear that dolly and service charges are daily. ChrisCollinsSR.com 630-644-3156
Christopher C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Teresita I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ulan S.
Évaluation :
5
Nice people helped me through the process. Special kudos to the guy that got me the right trailer for what I needed. Merci.
Joseph N.
Évaluation :
5
Very unhappy with the trailer the advertising size is 7'x4' so when i got to my location my cargo was 42†and wouldn't fit because the trailer is only 40†wide not 48†!! After returning it measured a 5 ft trailer and was just over 4 ft !!! False advertising and needs to be addressed very unhappy ☹ï¸
PAUL S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CESAR L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony B.
Évaluation :
5
staff was very helpful and friendly
Jay S.
|
Premières impressions
Évaluation :
5
mobile app make this so easy !!!
thank you
Bogi M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mario C.
Évaluation :
3
I am perplexed as to why I keep receiving receipts that are 1-year old. It is actually quite annoying.
Michael H.
Évaluation :
5
I think gas has to filled up full, so that customer will fill back full also. Merci.
Aristairm C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
sam c.
|
Expérience générale
Évaluation :
4
Staff were very professional and courteous. Only drawback, having worked as a Uhaul moving center manager was the lack of training your staff had fir loading a car dolly. It's a bit tricky and training would help.
Thomas L.
Évaluation :
5
Clean location and friendly staff!
Joseph R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
walter C.
Évaluation :
5
Very friendly. Thank you.
Zeljko S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Don J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley a.
|
Expérience générale
Évaluation :
3
I was charged with dolly that I have not used. Need refund.
Tatsat V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca T.
Évaluation :
5
These guys are the best. I rent from them often and every time the entire process is smooth and the vehicle is clean and runs well. This time I called ahead to see if I could pick up a vehicle early. While they didn't have one available when I called, they ended up having someone drop off the same truck early and called me to come get it (and turned the truck around). I was so grateful. This is a top notch business that will always get my business when I have a truck rental need.
Siddesh B.
Évaluation :
3
I picked up the truck and it was on empty and I had to immediately get gas,...took me $90 to get it to not even 1/2 tank...I wasn't sure how much I would need...and returned with almost all I put in...that seems to have been a waisted expense since I get no credit for that expenses on my part.
Tim T.
Évaluation :
1
I was charged an additional 160 for fuel I need use.
Jia Hao H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom H.
Évaluation :
4
The truck was not on the street and ready for pick up. I thought I logged in but your site evidently did not accept my photo. Customer service contacted me and accused me of trying to steal the truck. Had to turn around and go back to office. Truck was on empty with 13 miles left. Trucks transmission was definitely going bad. Young man at service counter was rude about the whole experience while he was registering me. When I came to drop off the truck a young man with a beard was helpful. Listened to my concern about the truck. Have rented trucks and storage on/off over the last 10 years. Always had a great experience except for this time.
KATHERYN S.
Évaluation :
5
This is the second time we have rented a truck from this location. And I will from this location in Hoffman Estates again. Every employee I have met has been friendly, professional, and knowledgeable. The trucks have been clean (and I am picky) and well maintained. Positive experience!!!
Mary P.
Évaluation :
4
Trailer turn signal wire worn and broke during travel.
bob D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAYESH P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHARON B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Domonique W.
Évaluation :
5
Satisfactory
Afolabi A.
Évaluation :
5
Everything went very smoothly
GERALD M.
Évaluation :
1
I met with Tyler who was very rude who could benefit from customer service training.
Joseph S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mitchell M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
darryl d.
|
Expérience générale
Évaluation :
3
Definitely outside units needs more light.
Aleksander S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanette D.
|
Premières impressions
Évaluation :
5
Both of the men were very nice and helpful
Gerald branch B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diego I.
|
Expérience générale
Évaluation :
1
The tall manager was not friendly at all not helpful did not wanna Sis but did I ask you my storage was canceled on January 18 so that I would not have to pay the entire month he said it was not canceled and that you all do you not prorate bills I am formed him I was not told that and I would not pay for the entire month of January I would not store there again
gloria j.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark P.
|
Online Move In
Évaluation :
3
I cleaned out my unit and left and they keep sending me emails about payment, don't like businesses that try to take advantage of their customers, I've always used uhaul and now I don't know
shawn h.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosalyn A.
|
Premières impressions
Évaluation :
1
By far the worst experience EVER! Horrible customer service, nobody ever knows what's going on, Tyler the GM is rude and can't pretend to care about anything. The facility is wet and filled with vermin, I had rat droppings everywhere. Please let me touch on the fact half of my stuff is missing out of my unit, and I have someone else's. I closed my unit in April of 2021, was charged every month there after until they auctioned my empty unit and tried to charge me with a 2 000 bill. There are so many issues. Thats just a few problems! Do not recommend the Uhaul in Hoffman Estates on Pembroke! Disgusting!
Maja Kristina O.
|
Expérience générale
Évaluation :
5
Gentleman that helped me was fantastic and answered all my questions. Give him a raise.
Petros B.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ieva P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvin M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN C.
|
Expérience générale
Évaluation :
4
Poorly staffed , but service was great otherwise
John W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerome b.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanne R.
|
Premières impressions
Évaluation :
5
Very friendly and helpful staff
Gloria L.
|
Premières impressions
Évaluation :
4
Ok
sandra P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Prapas N.
|
Expérience générale
Évaluation :
5
Darin was fantastic! Made the process quick and simple
Kevin W.
|
Premières impressions
Évaluation :
5
The staff here are amazing
Shavon W.
|
Expérience générale
Évaluation :
5
Entire staff was courteous and customer centric.
Lance S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adewale S.
|
Premières impressions
Évaluation :
5
great service
Adam I.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane M.
|
Expérience générale
Évaluation :
3
Apparently we all sign a waiver allowing Uhaul to cut our locks and enter the unit for necessary upkeep or maintenance requirements to and for the actual unit. They emailed me and never called or left an auto voicemail and I didn't get the email so thats that. Then I see they moved around my stuff damaging a few items. I figured not worth the hassle filing a claim. Lastly I forgot to close out my account and called in 1 week later when I saw I was charged for the next month. Apparently I can't get a refund if I close the account at the begining of the month because I should of closed out a day sooner before I got charged. Im livid.
KENDRICK B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ian J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerome b.
|
Premières impressions
Évaluation :
5
Location, price and ease of use everytime
Jim R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marioara P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Octavio G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene H.
|
Premières impressions
Évaluation :
5
Just wished it was climate control.
WILMA L.
|
Expérience générale
Évaluation :
5
Staff is very helpful. Store supply is great.
Christine D.
|
Expérience générale
Évaluation :
2
Alquile un camión por 3 horas y lo que maneje fueron 3 millas, cuando regrese el camión me cobraron el tanque del combustible full cuando me lo dieron mucho mas abajo de la mitad pague el doble del precio por error de ellos solo en combustible, hable con el que me lo entrego y me dijo que no podia hacer nada que tenia que hablar con un manager aun espero que me regresen mi dinero.
Wender A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George S.
|
Expérience générale
Évaluation :
5
As always the gentleman, gave us very satisfying info about storage/truck rental over all was great experience thanks and keep up with good work.
Kalbart Y.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edna R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose R.
|
Expérience générale
Évaluation :
4
The staff at this location was very helpful- they moved our storage unit because it was inaccessible for our moving truck. My only recommendation is that you don't make any reservations online- even with giving them the confirmation number they were unable to find my reservation. Thankfully there were units available when I arrived and they were very helpful in getting me what I needed.
Courtney B.
|
Premières impressions
Évaluation :
5
easy and convient this is my 2nd unit and i did it all on the phone in 2 min
beverly w.
|
Premières impressions
Évaluation :
5
Manager Tyler Dewis is really kind and helpful. He is patient enough to listen to our questions and answered very politely. One more front desk staff to talk about is Mr.Joe who is always willing to help even if you ask the same help multiple times. Joe showed the Storage, helped me to get rental truck and fix the appointments and many more. Within 60 days of storage and multiple truck rentals with Joe I found he is the "Employee of the Year". Thank you Joe and Tyler for all your help and happy to work with you for my future needs with UHaul.
LAKSHMI R G.
|
Expérience générale
Évaluation :
1
I'm very disapointed with this facility. When the sprinkler system was installed I was ripped off of so much. I was told by Tyler that he would be standing by and cameras would be on the mover. If this is true I want to see the video of them moving my things out. Because someone stoll a lot from me. the attatude was more like 'oh well" here's the number to file a claim. Like the insurance really was going to replace all my things. Please!
NEREIDA C.
|
Expérience générale
Évaluation :
5
The staff was great although they keep messing up: key card wouldn't work, system was down. I had a great attitude and staff kept me calm with their hospitality.
Derika S.
|
Premières impressions
Évaluation :
5
Tyler was very helpful
Shavon W.
|
Premières impressions
Évaluation :
5
the Key Card was a little cumbersome to deal with to open and close the gate. a drive-up, keypad would be easier. But overall, very satisfied.
Allan A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen B.
|
Expérience générale
Évaluation :
4
One comment only for the floor. My recent visit to get some stuffs the floor close by the door was wet of melted snow. Which is why the boxes were wet. Hope this kind of issue be corrected. Thanks
hugo b.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen B.
|
Premières impressions
Évaluation :
5
Very helpful with assisting me with my moving needs. Helped me load my vehicle with all of the boxes I purchased.
DAVID G.
|
Premières impressions
Évaluation :
5
Tyler and his team was always helpful.
Danny H.
|
Expérience générale
Évaluation :
4
Good community resource
George R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paige M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley W.
|
Premières impressions
Évaluation :
4
A good one stop shop for all moving need. There is supply here in store that can be purchased. Truck rental for pick up, and storage facility, except no climate control for the unit.
Christine D.
|
Premières impressions
Évaluation :
5
The service and the staff is great here. Communication is great. Office hours seven days a week, and convenient access hours. Truck/van rental is a breeze. Just a well-run facility.
Eric W.
|
Expérience générale
Évaluation :
4
Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanks
PAUL S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL C.
|
Expérience générale
Évaluation :
1
Staff was rude and had attitude.
Aaron M.
|
Expérience générale
Évaluation :
3
Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.
danny c.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda O.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTIN O.
|
Expérience générale
Évaluation :
4
Everything was perfect until move out date when I believe a mid sized creature peed all over my blanket that i had covering my glass. It had to be a bigger animal since the amount of pee that was on the blanket was no small creature. Thankfully that was the only thing damaged but the whole unit did smell terrible as we opened it up.
Anna C.
|
Expérience générale
Évaluation :
5
Everything was great! One stop shop!
Nichole S.
|
Premières impressions
Évaluation :
3
It would have been excellent except you let some installation person steal my belongings.
peter d.
|
Expérience générale
Évaluation :
4
Was overall happy with experience. Only negative was checkout. I went through process with desk clerk - checked unit was empty and returned key but he never recorded. Finally resolved after being billed.
john m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann C.
|
Premières impressions
Évaluation :
5
I worked with Rebecca and she was amazing!..super helpful, very kind and very respectful of the social distancing..I would highly recommend using this facility..thank you Rebecca!
kim G.
|
Premières impressions
Évaluation :
5
I would like to keep them in the future
Victor S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
dan S.
|
Expérience générale
Évaluation :
4
changed units because of door access and the accomidated right away.
dan S.
|
Premières impressions
Évaluation :
5
I have rented trucks & trailers in addition to this storage unit over the years. The staff has always been very helpful and the facilities clean.
Mona N.
|
Expérience générale
Évaluation :
5
The entire staff was so kind and helpful at any question or request I had. I highly recommend this facility for truck rentals and storage units.
Annette o.
|
Expérience générale
Évaluation :
1
There are not enough characters for me to explain why I will not be recommending your facility that my whole family used until now. If you really cared, you wouldn't put a limit on what I could say.
Joseph M.
|
Expérience générale
Évaluation :
1
Lightning in my unit was broken Attempts to have the light fixed or unsuccessful Staff. maintenance did not care They had gotten sand blasting dust all over my car and all over the stuff in my storag
PATRICK C.
|
Expérience générale
Évaluation :
1
No response from manager Tyler Dewis when trying to cancel my account month after month due to his negligence of not keeping the facility up to fire code (Ex. Sprinkler system needed updating).
LISA K.
|
Expérience générale
Évaluation :
4
One time I saw kids walking through the secured area.
Brian M.
|
Expérience générale
Évaluation :
2
Didn't respond to many emails about sprinkler installation. I called/updated notes about my unit then went there and no notes in system. Opened locker everything covered with sand blast reside.
John F.
|
Expérience générale
Évaluation :
4
Friendly and helpful staff
Kenneth T.
|
Premières impressions
Évaluation :
5
Excellent service
yamonee B.
|
Expérience générale
Évaluation :
4
Very helpful staff and always pleasant.
Marsha J.
|
Expérience générale
Évaluation :
2
We stored our cabinets and other household items in a 6'x10' and everything got extremely dirty/dusty with a dark gray dust. They were painting the outside of the units, but very dirty.
DeWayne A.
|
Expérience générale
Évaluation :
5
I always use this U-Haul location for all of my moving needs. The Manager and Staff are always very alternative, knowledgeable, and helpful!
Melanie D.
|
Premières impressions
Évaluation :
5
Was in our unit for over 10 years, no problems
People were very friendly and helpful
Thank you
MARY B.
|
Expérience générale
Évaluation :
5
Truck rental was fast and easy. Move went smoothly without any complications.
LILA Z.
|
Expérience générale
Évaluation :
1
I had this unit for a year and my light Never worked! I complained for 6 months and kept getting the run around. The manager was always "on lunch" My furniture was covered in mold due to leaky unit!
Amy K.
|
Expérience générale
Évaluation :
5
The unit was/is very clean and I felt safe putting my personal belongings there.
charlestien j.
|
Premières impressions
Évaluation :
5
Staff was great. Place was well lit and secure.
milap s.
|
Expérience générale
Évaluation :
5
Nice place employees nice.
MARK C.
|
Expérience générale
Évaluation :
3
First unit we had leaked, some things got wet. We moved everything to a different unit. The snow plows knocked down the fencing, so, no it was not secure for many weeks.
Willam S.
|
Expérience générale
Évaluation :
5
Will was knowledgable and helpful, he really made my move as smooth as possible. Merci.
Kayla S.
|
Premières impressions
Évaluation :
4
The place was fine. However, in order to pass through the entrance gate, one must exit one's vehicle (to get to the keypad). That is inconvenient.
Ken L.
|
Expérience générale
Évaluation :
5
Nice front desk .
JOHN L.
|
Expérience générale
Évaluation :
4
Thanks
Dennis D.
|
Expérience générale
Évaluation :
4
What I would expect from a uhaul facility
VINCENT B.
|
Expérience générale
Évaluation :
5
Great Facility!!
Elizabeth M.
|
Expérience générale
Évaluation :
5
Top class service. Very pleased customer here. Highly recommend this U-Haul location to everyone.
ghulam b.
|
Expérience générale
Évaluation :
5
Kudos to the forklift operator lady, she was very helpful.
Julian N.
|
Expérience générale
Évaluation :
5
The forklift operator was very friendly and did a great job.
Julian N.
|
Expérience générale
Évaluation :
5
Employees are efficient
Jeanette D.
|
Réservation
Évaluation :
5
I have been moved out of this unit since September 2, 2018. I want to be sure i am not charged for this month. Please confirm Thank you
Darci K.
|
Expérience générale
Évaluation :
2
The manager was rude and not very helpful.
Vish N.
|
Expérience générale
Évaluation :
4
.
Kari Lee M.
|
Expérience générale
Évaluation :
1
shed leaked and door was very hard to open/close and even after multiple requests to get it fixed, never was
RONALD S.
|
Expérience générale
Évaluation :
5
Everything was good. Staff were very prompt in taking care of our needs.
Sakthivel R.
|
Expérience générale
Évaluation :
5
U-haul is the way to go for moving. The customer service is always wonderful!
Timothy O.
|
Expérience générale
Évaluation :
5
They were great and accommodating
Maria P.
|
Expérience générale
Évaluation :
5
Excellent storage solution!
JESSICA M.
|
Expérience générale
Évaluation :
5
Encountered a computer "glitch" when moving in that resulted in a billing issue. Staff helped resolve it quickly and without fuss. Facility was clean and regularly maintained.
michael` j.
|
Expérience générale
Évaluation :
5
They the best
GYUZELEV PETKO D.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
