Le client n'a pas laissé de commentaire.Tracey N.
Customer Reviews for U-Haul Moving & Storage of Hoffman Estates
Pour nous contacter
Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Constance B.
Le client n'a pas laissé de commentaire.Caroline M. | Expérience générale
Le client n'a pas laissé de commentaire.Mike R.
Jerry was great. Funny and friendly while being professional and knowledgeable. Jerry made sure my equipment was properly and safely hooked up for me. My questions were answered. I also appreciate that uhaul is having a shortage of equipment because so many people are fleeing il so it means a lot that I was provided exactly the trailer that fit my needs. I will recommend to others.Douglas K.
Le client n'a pas laissé de commentaire.Jasiel V.
Excellent customer service. Fast process.Aimee J.
New mgr Jerry was extremely helpful!BILL M.
Blind spot and backup sensors and beepers would be nice.Duke B.
Very helpfulBill S.
Great and friendly experienceDORI S.
Le client n'a pas laissé de commentaire.Jose R.
Great StaffMaryBeth S.
Le client n'a pas laissé de commentaire.alan s. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD M.
Le client n'a pas laissé de commentaire.maritza M.
Pay attention to service counter for guestAndres N.
Thank you for your services…..DAVID G. | Expérience générale
Le client n'a pas laissé de commentaire.tomasz T.
Nice and friendly staff.Charles S.
Le client n'a pas laissé de commentaire.Yamilka C.
Le client n'a pas laissé de commentaire.Johanna B. | Premières impressions
Very helpful. Thank You!Roberta B.
Le client n'a pas laissé de commentaire.Samuel K.
Passenger side mirror is not fit and it's moving or rotating automatically. This was alone need to be fixed. Also gas was very less and we were asked to fill and use. Then return with quarter tankAhamedErshathTha S.
Owner needs some helpWilliam B.
Great experience Affordable and accommodatingKris R.
Le client n'a pas laissé de commentaire.Loni D.
Le client n'a pas laissé de commentaire.William B.
Rogan Morse was a one-man show there, the only one working on a Sunday afternoon, when we arrived with a blown-out tire on a 6x12 cargo trailer. After calling mobile help (which we had done without a connection for 30 minutes) Mr Morse sought permission for us to leave the trailer in Hoffman Estates, so that it could be repaired there. This saved us HOURS of waiting on a long, hot afternoon. I am super-grateful for his insightful problem solving and calming demeanor!! Well done Mr. More!!BRUCE P.
Le client n'a pas laissé de commentaire.Margaret S.
Rogan the manager is in charge for a reason, thank you for making this last minute reservation an easy one.John O.
Le client n'a pas laissé de commentaire.Alvin M. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONELLA D.
I am very much like this location and services Thanks to Mr Darin and GMSyed R.
Le client n'a pas laissé de commentaire.CODI M.
Can't think of anything.Matt K.
The online process was time consuming and after having to go inside to get the keys, really served no purpose.Laurie V.
Representative at counter upon return was very helpful, will absolutely use the Hoffman Estates location for any of our moving or storage needsJohn M.
Le client n'a pas laissé de commentaire.Richard T. | Expérience générale
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Chezann L.
Le client n'a pas laissé de commentaire.kathrine B.
Le client n'a pas laissé de commentaire.DONALD H.
They were friendly, helpful, well organized, and quick service.Deborah P.
I got the wrong size truck at first and paid in advance online and had to pay again for the correct truckJoseph C.
Le client n'a pas laissé de commentaire.Frank R.
Le client n'a pas laissé de commentaire.David C.
I forgot the took care me very nice and fastLuis C.
U-Haul contacted me a couple days before my pick up date and notified me that my reservation for a 15' truck at a downtown Chicago location from 4 months prior was being moved to Hoffman estates an hour away due to lack of a 15' truck anywhere downtown. Highly unreasonable for a 4 month reservation to be moved to over an hour away, a few days before a move.Sun Q.
Le client n'a pas laissé de commentaire.Jay S. | Expérience générale
Easy helpful not to expensive.Diane H.
Used the self service mobile pick up. Extremely easy and good experienceMiodrag V.
Le client n'a pas laissé de commentaire.deeanna S.
Le client n'a pas laissé de commentaire.David B.
Staff was very friendly and helpful, will be renting from again.Selman A.
Very kind peopleJose T.
Every person I come into contact with at this location is pleasant to interact with. I just recently rented out a storage unit and I was very impressed with the staff!Matthewmatt S. | Premières impressions
Le client n'a pas laissé de commentaire.Karl K.
Le client n'a pas laissé de commentaire.Adilet M.
Le client n'a pas laissé de commentaire.Jose R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Jeffery C.
Everything was ready. No waiting, easy to return.Robert P.
Le client n'a pas laissé de commentaire.Vito S.
Excellent workers and very caringSteven P.
After hours parking confusingTimothy S.
This pickup and drop off was very easy and simple. Customer service was awesome. I had a very easy and smooth experience.NIMFA M.
Le client n'a pas laissé de commentaire.Tara h. | Expérience générale
The employee went above and beyond to ensure I had a truck to suit my needs.RYAN G.
good service.sanjay P.
Very profesional service and very clean truck.Janusz W.
Le client n'a pas laissé de commentaire.Matt K.
The gentleman that helped me was really nice and helpful when I was checking in to rent a U-Haul. Everything was clean and easy to use! Would recommend.Melanie F.
Le client n'a pas laissé de commentaire.cheyenne H.
Super helpful staff on drop off and return. Took care of me quickly.Renee S.
Le client n'a pas laissé de commentaire.Mark W.
Excellent serviceZeljko S. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa P.
Everything thing was great. And your employees were very professional and kind.Jody B.
First truck had engine light on when picked up, staff took care of it fairly quickly. Second truck was good. Friendly staff On mattress bags that were extra I was credited but for the cheaper bags than what I had purchased but I let it go since only a few dollars in errorkeith P.
Le client n'a pas laissé de commentaire.ALICIA T. | Expérience générale
Agent was very helpful and friendlyKurt S.
There was a Glass pieces not cleaned and That Made My Couch Teared in Backside ,I WIll attach the Photo . He was not friendly adviser for the new Users who is using the U-Haul Truck. He clearly told me to Drop of 50 Miles away where i am residing the Place .When i Dropped the Trailer ,He said i can drop off any of the Location. The Guy told me If i leave otherthan Location They will charge me Double .I Stongly reccomend for him a Training with soft skillsvenkatsivaram N.
Very easy in and out. Staff was extremely friendly and helpful!Robert D.
Le client n'a pas laissé de commentaire.Mary B.
Very good!!!dongsik K.
Good and fast service. Great people.Zouhair S.
Busy holiday weekend for moving , could have used extra staff to handle multiple rentals all scheduled T the same pickup timeBernardus F.
Le client n'a pas laissé de commentaire.Daryl V.
Le client n'a pas laissé de commentaire.Bruce S.
Le client n'a pas laissé de commentaire.Marty M.
Le client n'a pas laissé de commentaire.Marcel M.
The truck smelled like weed and even though I was supposed to be able to do everything online , I still had to wait inside in a long line for the key.Rebecca L.
None every thing was quick and fastAngela H.
Le client n'a pas laissé de commentaire.elisibeth B.
Le client n'a pas laissé de commentaire.lilia S.
Great assistance and quick to check out and get the keys.Bradley H.
Le client n'a pas laissé de commentaire.Terry C.
Le client n'a pas laissé de commentaire.RAVI V.
Le client n'a pas laissé de commentaire.Lou L.
Need a better digital experience, it take too long (30+min) every time for both customers and the UHaul agent, for no productive reason at check-in. Would be great if customers can upload the cc, driver license and option in advance.FAREED K.
Le client n'a pas laissé de commentaire.Larry A.
I think returning trucks after hours is a fine idea. I do not feel that it safe to do so with all of the return procedures (pictures, pictures, more pictures). This location is not highly visible being located on a side street with all other businesses on the street closed. Just my two cents. Thanks.Mark S.
guy behind the desk was very friendly and did good jobKurt S.
Le client n'a pas laissé de commentaire.Brian B.
This location was awesome, the guys behind the counter were great. Customer service was bar none. I look forward to using the services here again.CHRIS O.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Steven R.
staff was very helpful and friendlyJay S. | Premières impressions
Le client n'a pas laissé de commentaire.sam c. | Expérience générale
Clean location and friendly staff!Joseph R. | Premières impressions
Very friendly. Thank you.Zeljko S. | Premières impressions
Le client n'a pas laissé de commentaire.Victor M. | Premières impressions
Le client n'a pas laissé de commentaire.Bradley a. | Expérience générale
Le client n'a pas laissé de commentaire.SHARON B. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel G. | Premières impressions
Le client n'a pas laissé de commentaire.darryl d. | Expérience générale
Definitely outside units needs more light.Aleksander S. | Expérience générale
Le client n'a pas laissé de commentaire.George M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanette D. | Premières impressions
Both of the men were very nice and helpfulGerald branch B. | Premières impressions
Le client n'a pas laissé de commentaire.Diego I. | Expérience générale
The tall manager was not friendly at all not helpful did not wanna Sis but did I ask you my storage was canceled on January 18 so that I would not have to pay the entire month he said it was not canceled and that you all do you not prorate bills I am formed him I was not told that and I would not pay for the entire month of January I would not store there againgloria j. | Expérience générale
Le client n'a pas laissé de commentaire.Mark P. | Online Move In
I cleaned out my unit and left and they keep sending me emails about payment, don't like businesses that try to take advantage of their customers, I've always used uhaul and now I don't knowshawn h. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalyn A. | Premières impressions
By far the worst experience EVER! Horrible customer service, nobody ever knows what's going on, Tyler the GM is rude and can't pretend to care about anything. The facility is wet and filled with vermin, I had rat droppings everywhere. Please let me touch on the fact half of my stuff is missing out of my unit, and I have someone else's. I closed my unit in April of 2021, was charged every month there after until they auctioned my empty unit and tried to charge me with a 2 000 bill. There are so many issues. Thats just a few problems! Do not recommend the Uhaul in Hoffman Estates on Pembroke! Disgusting!Maja Kristina O. | Expérience générale
Gentleman that helped me was fantastic and answered all my questions. Give him a raise.Petros B. | Premières impressions
Le client n'a pas laissé de commentaire.Ieva P. | Expérience générale
Le client n'a pas laissé de commentaire.Alvin M. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha G. | Premières impressions
Le client n'a pas laissé de commentaire.ALAN C. | Expérience générale
Poorly staffed , but service was great otherwiseJohn W. | Premières impressions
Le client n'a pas laissé de commentaire.jerome b. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanne R. | Premières impressions
Very friendly and helpful staffGloria L. | Premières impressions
Oksandra P. | Premières impressions
Le client n'a pas laissé de commentaire.Prapas N. | Expérience générale
Darin was fantastic! Made the process quick and simpleKevin W. | Premières impressions
The staff here are amazingShavon W. | Expérience générale
Entire staff was courteous and customer centric.Lance S. | Expérience générale
Le client n'a pas laissé de commentaire.Adewale S. | Premières impressions
great serviceAdam I. | Premières impressions
Le client n'a pas laissé de commentaire.Diane M. | Expérience générale
Apparently we all sign a waiver allowing Uhaul to cut our locks and enter the unit for necessary upkeep or maintenance requirements to and for the actual unit. They emailed me and never called or left an auto voicemail and I didn't get the email so thats that. Then I see they moved around my stuff damaging a few items. I figured not worth the hassle filing a claim. Lastly I forgot to close out my account and called in 1 week later when I saw I was charged for the next month. Apparently I can't get a refund if I close the account at the begining of the month because I should of closed out a day sooner before I got charged. Im livid.KENDRICK B. | Expérience générale
Le client n'a pas laissé de commentaire.Ian J. | Expérience générale
Le client n'a pas laissé de commentaire.jerome b. | Premières impressions
Location, price and ease of use everytimeJim R. | Premières impressions
Le client n'a pas laissé de commentaire.Marioara P. | Expérience générale
Le client n'a pas laissé de commentaire.Octavio G. | Expérience générale
Le client n'a pas laissé de commentaire.Gene H. | Premières impressions
Just wished it was climate control.WILMA L. | Expérience générale
Staff is very helpful. Store supply is great.Christine D. | Expérience générale
Alquile un camión por 3 horas y lo que maneje fueron 3 millas, cuando regrese el camión me cobraron el tanque del combustible full cuando me lo dieron mucho mas abajo de la mitad pague el doble del precio por error de ellos solo en combustible, hable con el que me lo entrego y me dijo que no podia hacer nada que tenia que hablar con un manager aun espero que me regresen mi dinero.Wender A. | Expérience générale
Le client n'a pas laissé de commentaire.George S. | Expérience générale
As always the gentleman, gave us very satisfying info about storage/truck rental over all was great experience thanks and keep up with good work.Kalbart Y. | Premières impressions
Le client n'a pas laissé de commentaire.Edna R. | Premières impressions
Le client n'a pas laissé de commentaire.Jose R. | Expérience générale
The staff at this location was very helpful- they moved our storage unit because it was inaccessible for our moving truck. My only recommendation is that you don't make any reservations online- even with giving them the confirmation number they were unable to find my reservation. Thankfully there were units available when I arrived and they were very helpful in getting me what I needed.Courtney B. | Premières impressions
easy and convient this is my 2nd unit and i did it all on the phone in 2 minbeverly w. | Premières impressions
Manager Tyler Dewis is really kind and helpful. He is patient enough to listen to our questions and answered very politely. One more front desk staff to talk about is Mr.Joe who is always willing to help even if you ask the same help multiple times. Joe showed the Storage, helped me to get rental truck and fix the appointments and many more. Within 60 days of storage and multiple truck rentals with Joe I found he is the "Employee of the Year". Thank you Joe and Tyler for all your help and happy to work with you for my future needs with UHaul.LAKSHMI R G. | Expérience générale
I'm very disapointed with this facility. When the sprinkler system was installed I was ripped off of so much. I was told by Tyler that he would be standing by and cameras would be on the mover. If this is true I want to see the video of them moving my things out. Because someone stoll a lot from me. the attatude was more like 'oh well" here's the number to file a claim. Like the insurance really was going to replace all my things. Please!NEREIDA C. | Expérience générale
The staff was great although they keep messing up: key card wouldn't work, system was down. I had a great attitude and staff kept me calm with their hospitality.Derika S. | Premières impressions
Tyler was very helpfulShavon W. | Premières impressions
the Key Card was a little cumbersome to deal with to open and close the gate. a drive-up, keypad would be easier. But overall, very satisfied.Allan A. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B. | Expérience générale
One comment only for the floor. My recent visit to get some stuffs the floor close by the door was wet of melted snow. Which is why the boxes were wet. Hope this kind of issue be corrected. Thankshugo b. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B. | Premières impressions
Very helpful with assisting me with my moving needs. Helped me load my vehicle with all of the boxes I purchased.DAVID G. | Premières impressions
Tyler and his team was always helpful.Danny H. | Expérience générale
Good community resourceGeorge R. | Premières impressions
Le client n'a pas laissé de commentaire.Paige M. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley W. | Premières impressions
A good one stop shop for all moving need. There is supply here in store that can be purchased. Truck rental for pick up, and storage facility, except no climate control for the unit.Christine D. | Premières impressions
The service and the staff is great here. Communication is great. Office hours seven days a week, and convenient access hours. Truck/van rental is a breeze. Just a well-run facility.Eric W. | Expérience générale
Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanksPAUL S. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C. | Expérience générale
Staff was rude and had attitude.Aaron M. | Expérience générale
Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.danny c. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda O. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTIN O. | Expérience générale
Everything was perfect until move out date when I believe a mid sized creature peed all over my blanket that i had covering my glass. It had to be a bigger animal since the amount of pee that was on the blanket was no small creature. Thankfully that was the only thing damaged but the whole unit did smell terrible as we opened it up.Anna C. | Expérience générale
Everything was great! One stop shop!Nichole S. | Premières impressions
It would have been excellent except you let some installation person steal my belongings.peter d. | Expérience générale
Was overall happy with experience. Only negative was checkout. I went through process with desk clerk - checked unit was empty and returned key but he never recorded. Finally resolved after being billed.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Ann C. | Premières impressions
I worked with Rebecca and she was amazing!..super helpful, very kind and very respectful of the social distancing..I would highly recommend using this facility..thank you Rebecca!kim G. | Premières impressions
I would like to keep them in the futureVictor S. | Premières impressions
Le client n'a pas laissé de commentaire.dan S. | Expérience générale
changed units because of door access and the accomidated right away.dan S. | Premières impressions
I have rented trucks & trailers in addition to this storage unit over the years. The staff has always been very helpful and the facilities clean.Mona N. | Expérience générale
The entire staff was so kind and helpful at any question or request I had. I highly recommend this facility for truck rentals and storage units.Annette o. | Expérience générale
There are not enough characters for me to explain why I will not be recommending your facility that my whole family used until now. If you really cared, you wouldn't put a limit on what I could say.Joseph M. | Expérience générale
Lightning in my unit was broken Attempts to have the light fixed or unsuccessful Staff. maintenance did not care They had gotten sand blasting dust all over my car and all over the stuff in my storagPATRICK C. | Expérience générale
No response from manager Tyler Dewis when trying to cancel my account month after month due to his negligence of not keeping the facility up to fire code (Ex. Sprinkler system needed updating).LISA K. | Expérience générale
One time I saw kids walking through the secured area.Brian M. | Expérience générale
Didn't respond to many emails about sprinkler installation. I called/updated notes about my unit then went there and no notes in system. Opened locker everything covered with sand blast reside.John F. | Expérience générale
Friendly and helpful staffKenneth T. | Premières impressions
Excellent serviceyamonee B. | Expérience générale
Very helpful staff and always pleasant.Marsha J. | Expérience générale
We stored our cabinets and other household items in a 6'x10' and everything got extremely dirty/dusty with a dark gray dust. They were painting the outside of the units, but very dirty.DeWayne A. | Expérience générale
I always use this U-Haul location for all of my moving needs. The Manager and Staff are always very alternative, knowledgeable, and helpful!Melanie D. | Premières impressions
Was in our unit for over 10 years, no problems People were very friendly and helpful Thank youMARY B. | Expérience générale
Truck rental was fast and easy. Move went smoothly without any complications.LILA Z. | Expérience générale
I had this unit for a year and my light Never worked! I complained for 6 months and kept getting the run around. The manager was always "on lunch" My furniture was covered in mold due to leaky unit!Amy K. | Expérience générale
The unit was/is very clean and I felt safe putting my personal belongings there.charlestien j. | Premières impressions
Staff was great. Place was well lit and secure.milap s. | Expérience générale
Nice place employees nice.MARK C. | Expérience générale
First unit we had leaked, some things got wet. We moved everything to a different unit. The snow plows knocked down the fencing, so, no it was not secure for many weeks.Willam S. | Expérience générale
Will was knowledgable and helpful, he really made my move as smooth as possible. Merci.Kayla S. | Premières impressions
The place was fine. However, in order to pass through the entrance gate, one must exit one's vehicle (to get to the keypad). That is inconvenient.Ken L. | Expérience générale
Nice front desk .JOHN L. | Expérience générale
ThanksDennis D. | Expérience générale
What I would expect from a uhaul facilityVINCENT B. | Expérience générale
Great Facility!!Elizabeth M. | Expérience générale
Top class service. Very pleased customer here. Highly recommend this U-Haul location to everyone.ghulam b. | Expérience générale
Kudos to the forklift operator lady, she was very helpful.Julian N. | Expérience générale
The forklift operator was very friendly and did a great job.Julian N. | Expérience générale
Employees are efficientJeanette D. | Réservation
I have been moved out of this unit since September 2, 2018. I want to be sure i am not charged for this month. Please confirm Thank youDarci K. | Expérience générale
The manager was rude and not very helpful.Vish N. | Expérience générale
.Kari Lee M. | Expérience générale
shed leaked and door was very hard to open/close and even after multiple requests to get it fixed, never wasRONALD S. | Expérience générale
Everything was good. Staff were very prompt in taking care of our needs.Sakthivel R. | Expérience générale
U-haul is the way to go for moving. The customer service is always wonderful!Timothy O. | Expérience générale