Évaluations des clients U-Haul Moving & Storage of Holyoke

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Holyoke

Cote générale :

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Jeffrey B.
Évaluation :

Le client n'a pas laissé de commentaire.

DIANA F.
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Le client n'a pas laissé de commentaire.

katira f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GINA O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ERIC G.
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Le client n'a pas laissé de commentaire.

Jean V. | Online Move In |
Évaluation :

Excellet overall

joan m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tony A.
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Le client n'a pas laissé de commentaire.

eric m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kelsey C.
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Le client n'a pas laissé de commentaire.

RICHARD K.
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Not a thing thanks for everything

Olivia B.
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Le client n'a pas laissé de commentaire.

Lynn C.
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Le client n'a pas laissé de commentaire.

ROBERTO M.
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Le client n'a pas laissé de commentaire.

Aida R.
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Le client n'a pas laissé de commentaire.

carol S.
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A withdrawal of a partial payment was taken from my bank account on my end. I want to pay my bill but it needs to be adjusted still on your end. This receipt on this email is still saying the full balance. I don't understand what is going on. I don't want to pay more than I owe. I hope to continue to do business with you guys. Please look into this matter. I have the balance now to pay my bill off. Tried to call the Holyoke office but nobody answers the phone. Please give me a call.

jacqueline R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH O.
Évaluation :

This is the best Manage to U haul site visit properly staffed with competent people. Every time I have rented equipment the transaction is quick and accurate other Local locations I am there for a half an hour or more this never happens in Holyoke Management and staff deserve Recognition for their service

Huel F.
Évaluation :

Everyone at this location is friendly and act professionally

JONATHAN M.
Évaluation :

everyone was super helpful and friendly, easy rental

RAUL M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MATTHEW M.
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Le client n'a pas laissé de commentaire.

RAUL M.
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Le client n'a pas laissé de commentaire.

DIOSDADO L.
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Great service. Thanks

Huel F.
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Le client n'a pas laissé de commentaire.

keila S.
Évaluation :

Great service and fast, thank you

Edwin S.
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Marty the manager is great and so are his staff.. I moved years ago,came back and this uhaul has still the best customer service..

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

Paula R. | Premières impressions |
Évaluation :

The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.

THERESA C.
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No improvements needed.

JOSE P.
Évaluation :

Matt and his team are awesome!! They made the whole process of moving my moms belongings so much easier!!

christopher K.
Évaluation :

stock more late model trucks (2020). the difference is night and day...especially when the redesign makes a HUGE difference related to safety.

race street S.
Évaluation :

Always a pleasure to work with this location!!!

JUSTIN R.
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I only had 1 problem on the rental we returned 0n 10/7/20. The morning of Rental I had rented 2 Open Gated Trailers, a 6'x12' and a 5'x9' and I got conformation Emails which for some reason I said I should Print Out and bring them with me but didn't cause I've never had a problem with Holyoke. So 3 Guy's equaling $100/Hr and we were their at least a Hour. So showed up and there is 4 People in line ahead of me and 1 person working the counter so most of the time was wasted waiting. Then we go out and one of your guy's was un hooking the 6'x12' from one of your pick-up Trucks, he does then I said where is the 5'x9' he said in the other corner and I said ok and told one of my guy's to go hook it to the Truck and he walks over with your guy, Why he didn't move the Truck so we could start hooking up. Then your guy from behind the counter comes out walking toward Your truck to move it. Waste of Time!!!!! Then your counter guy say's what are you guy's doing? So I told him they were going to hook-up the 5'x9' and he thought I was crazy..... He say's you guy's didn't order that you ordered just the 6'x12'! By now I am on 10, which I do Apologize for. It's hard when u are a business person and you just see a Shit system or just a Mistake either way I was watching My $ go up in Smoke if ya know what I mean..... You the Owner I Think did give my guy I sent back with it a good Price so that Helped. I paid for 2 days instead of 3 but still don't equal $100. But I was born in Holyoke and you are conveniant to me so it is what it is, as long as it isn't a routine. And no they didn't take pictures of the Trailer Hooked Up. Which I know they are suppose to do so I figured I would let you know. Weather a Lack of Experience or Poor Workmanship Skills!

JUAN M.
Évaluation :

Is just ok, keep it clean.

Elizabeth S. | Premières impressions |
Évaluation :

The lady that helped me was so pleasant helpful and showed me everything

BENJAMIN J.
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Le client n'a pas laissé de commentaire.

ORLANDO L.
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Le client n'a pas laissé de commentaire.

CAROLINE M.
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The outside of the truck was clean, and the inside was vacuumed. In the Covid era I'm clorox wiping things that I'll set my mask on or my phone. When I wiped the center console, my cloth came up super dirty. I had to use three before that center console was clean. The steering wheel was filthy, too. I ended up doing the inside of both doors, the whole dashboard, the seatbelt fasteners, etc. Used about a dozen wipes, which are hard to find these days. Y'all are supposed to be doing the cleaing, and it was so dirty, I don't think it had been done in a while. Disappointing.

Huel F.
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Le client n'a pas laissé de commentaire.

raymond B.
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Customer service was top notch period no improvement is necessary.

HUEL F.
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Service is all ways excellent!

David A.
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With online check in the process was speedy

Donald A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Julie M T. | Expérience générale |
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Jon Landry was very responsive and helpful.

Jessie R.
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Le client n'a pas laissé de commentaire.

Juan F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Karen D.
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Le client n'a pas laissé de commentaire.

LINDA B.
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The overall experience with U-Haul was absolutely unique and excellent.

Joseph C.
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Le client n'a pas laissé de commentaire.

Marilyn C.
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Le client n'a pas laissé de commentaire.

Huel F.
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Awesome service!!

luz c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alanna B.
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Very quick process. I spoke to a manager there about the pick up in Rockland, wasn't much he could do because it was a different location, but he made sure I wasn't charged any extra milage for having to go out of my way a day early. Everyone here was super nice and and it only took about 10 minutes to return the vehicle

David R. | Expérience générale |
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thanks!

Jose P. | Expérience générale |
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Great facilities, and friendly staff

MARK D.
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Le client n'a pas laissé de commentaire.

arelis c. | Premières impressions |
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Very kind and helpful personal

ronald G.
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Le client n'a pas laissé de commentaire.

Edmund G.
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Helpful and efficient customer service. Will always return when I need van or storage. Thanks. 👍😷

Frederick C.
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The best and nicest U-Haul I have ever been in. Same for the manager.

Abigail D.
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Very quick and easy drop off. All outside and everyone was masked and distanced, didn't need to go inside or get close to anyone. Perfect

Yahaira A. | Expérience générale |
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Everything was amazing I love this place !

Peter M.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

john h. | Premières impressions |
Évaluation :

Wish I was at other end off the hall closer to elevator

MARIE T. | Expérience générale |
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LOVE Marty. He was wonderful to me.

Robert R.
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Le client n'a pas laissé de commentaire.

christopher K.
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truck was in need of repair. windshield damage, dash instrument lights were non functional (a safety issue w/ night driving) etc.

tyrese H.
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Le client n'a pas laissé de commentaire.

Ansy J.
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Check out was a nightmare, to upload information on the app there must be a better.

Rachel W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jennifer b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JUAN M.
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Le client n'a pas laissé de commentaire.

Brian L.
Évaluation :

More signage as to where the key box is

ERIC F.
Évaluation :

I don't care about the other people what about me how are you going to fix my problem if you can't fix my problem how can you fix the next person problem

KIMBERLY H.
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Staff was extremely friendly and helpful.

Josue O.
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Le client n'a pas laissé de commentaire.

dennis C.
Évaluation :

The location was closed when I arrived and the phone number to call was a 30 minute wait. The contract I was given did not give instructions to take pictures of the odometer or fuel gauge before returning you keys through the key slot at the drop off location. The entire rental process was a nightmare.

Alan S.
Évaluation :

The two employees who helped when I arrived to rent were fantastic. Both were very helpful and professional. I do not know what you are paying them but would do everything to keep them including a raise

Joseph O.
Évaluation :

Nothing. I am always impressed with the service at this location

GLORIA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BROOKE B.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
Évaluation :

Pricing per mile

joseph O.
Évaluation :

Use this facility, management team and employees as a model for other Uhaul operations. This site is spotless inside and out. You are dealt with quickly and efficiently so there isn't a wait. Everything is above expectations and they are pleasant, professional and ready to help.

stephen A.
Évaluation :

Well done, thank you. I have recommended you to three different friends after yesterday's experience. If you are in/nearby Holyoke and you need a truck or trailer rental, this is the place, don't hesitate.

Nora R.
Évaluation :

Exelente and perfecto✌️👍🤗

victoria A.
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Le client n'a pas laissé de commentaire.

GARY M.
Évaluation :

Excellent service

Nadeem S.
Évaluation :

Lady on the counter was very good and helpful.

juana s. | Expérience générale |
Évaluation :

Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglés

Jeffrey S.
Évaluation :

The UHaul team was knowledgeable, courteous and answered all my questions. Got me on my way without any concerns.

John K.
Évaluation :

Excellent and friendly service. Truck was disinfected as well.

Daniel K.
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Super easy return! Was interested in my comments!

Allison S.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

RICHARD B.
Évaluation :

Everything was just fine; with the exception of needing a U-haul direction app that would keep me off parkways and other limited access roads that we are not supposed to use. That would have saved so much time.

JOSEPH B.
Évaluation :

Excellent, prompt, efficient service

Jose H.
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Le client n'a pas laissé de commentaire.

Tim G.
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Le client n'a pas laissé de commentaire.

Jose P. | Premières impressions |
Évaluation :

Very nice,will use and recomend

RICHARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOANNE B.
Évaluation :

I was very impressed with the service I received from this UHaul location. I have rented from them many times before but I have to say that this was absolutely the best experience I have had. I definitely would recommend this business to anyone who is interested in top notch service!

Mohammed Aaquil K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

fredrik s. | Premières impressions |
Évaluation :

Easy all the way around. Extremely friendly reception and help throughout the process.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher H. | Online Move In |
Évaluation :

The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storage

Julie M T. | Premières impressions |
Évaluation :

Jon was very informative and helpful.

Julie T.
Évaluation :

Jon was very informative and helpful.

Michael G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald S.
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Le client n'a pas laissé de commentaire.

Gloria G. | Premières impressions |
Évaluation :

Staff are friendly, they will work with you. Excellent service, This is my second time I have use the services!!!

Rose l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARIANNE B.
Évaluation :

Always fast friendly service! Marty and Joe were so pleasant and very nice to deal with. Will be renting from them again!

JONATHAN P.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE A.
Évaluation :

My experience with U Haul in Holyoke has always been great, staff is always friendly

chase D.
Évaluation :

The customer service was excellent. The trucks were clean and supreme. The people were all friendly and welcoming. I would honestly say that was the best U-Haul I've ever been to.

GARY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Marilyn C.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIANNE B.
Évaluation :

The store was super bright, clean and Jonathan Landry was very personable and knowledgeable about the services. Nicole was very efficient. Will be renting again very soon!

Joseph B.
Évaluation :

Online check in did not coincide with in person pick up. All information had to be given again. Seems to be a waste of time to check in on line.

ANTHONY K.
Évaluation :

Le client n'a pas laissé de commentaire.

MIGUEL R.
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Le client n'a pas laissé de commentaire.

Nathaniel R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MEREDITH B.
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Le client n'a pas laissé de commentaire.

ELISE G.
Évaluation :

I spent a lot of time checking in online and when I arrived I had to do the whole process over again inside - exactly what I wanted to avoid. It was ridiculously expensive. The customer service person kept her mask under her nose when she talked - rendering its useless. Truck didn't have AC.

Kaythleen L.
Évaluation :

He is amazing guy.. looks like the 1st actor from MCIS NICE N PLESANT

Ryan W.
Évaluation :

Le client n'a pas laissé de commentaire.

joshua d. | Expérience générale |
Évaluation :

It was amazing and helpful definitely worth it

diane l. | Expérience générale |
Évaluation :

I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.

kendra n. | Premières impressions |
Évaluation :

The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.

Melissa S. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Jo-Ann P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hannah O. | Online Move In |
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Le client n'a pas laissé de commentaire.

peter f. | Expérience générale |
Évaluation :

excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...

kassandra s. | Expérience générale |
Évaluation :

Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the building

Donnell W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Margarita R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dani L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Vivian C. | Expérience générale |
Évaluation :

Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.

Tammy B. | Premières impressions |
Évaluation :

Everyone at the facility is just so helpful!

Wayne W. | Expérience générale |
Évaluation :

I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.

Wilfredo R. | Expérience générale |
Évaluation :

I recommend anyone to you stored

jessica r. | Premières impressions |
Évaluation :

Great customer service

Dalisha R. | Premières impressions |
Évaluation :

Completely over priced

jose m. | Expérience générale |
Évaluation :

Thanks to Marty. He's the best!

jorge a. | Expérience générale |
Évaluation :

Good

Thomas M. | Expérience générale |
Évaluation :

Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.

Steven B. | Expérience générale |
Évaluation :

Great Job Team

MIGDALIA F. | Expérience générale |
Évaluation :

100 % garantizado

Jessica H. | Expérience générale |
Évaluation :

Great service!

michael s. | Premières impressions |
Évaluation :

The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.

Amarilys C. | Premières impressions |
Évaluation :

Very accommodating on such a short notice.

jodi t. | Expérience générale |
Évaluation :

Thank you!

ZENOVIA R. | Expérience générale |
Évaluation :

I will definitely use again when needed

edizzy v. | Expérience générale |
Évaluation :

Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you

James C. | Expérience générale |
Évaluation :

friendly and helpful staff. Always clean.

jenee k. | Expérience générale |
Évaluation :

I had no problems with the storage facility. Staff was very helpful.

Elizabeth A. | Expérience générale |
Évaluation :

Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!

Alberto R. | Expérience générale |
Évaluation :

Marty and his team were awesome.

Jessica E. | Expérience générale |
Évaluation :

I would recommend it to anyone. The staff was really friendly and professional.

aisha r. | Premières impressions |
Évaluation :

Quick and nice service

Kate C. | Expérience générale |
Évaluation :

Nice experience

Linda E. | Expérience générale |
Évaluation :

Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.

RALPH Q. | Expérience générale |
Évaluation :

God bless good staff friendly personal and very helpful.

jamie s. | Expérience générale |
Évaluation :

Great management/Staff

James h. | Expérience générale |
Évaluation :

Experience was excellent overall.

Darlene P. | Expérience générale |
Évaluation :

I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.

laurie m. | Expérience générale |
Évaluation :

Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.

SUSIE A R. | Expérience générale |
Évaluation :

Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.

Yashira M. | Premières impressions |
Évaluation :

It was great having a good costumer service

vionette c. | Expérience générale |
Évaluation :

Todo bien

RALPHY H. | Expérience générale |
Évaluation :

Good thanks

tenisha s. | Premières impressions |
Évaluation :

Got great customer service and the lady who attended to us was very helpful. Satisfied customer

Nayrobi M. | Réservation |
Évaluation :

No coment

nazim h. | Réservation |
Évaluation :

No good

marquis h. | Réservation |
Évaluation :

Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!

Kate C. | Réservation |
Évaluation :

My first time renting a unit man was very helpful in walking me thru process.

Stuart D. | Expérience générale |
Évaluation :

I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!

TANYA W. | Expérience générale |
Évaluation :

Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood

April R. | Expérience générale |
Évaluation :

the staff worked with me every step of the way, including the rental of equipment to transport our stored items.

Roberto F. | Expérience générale |
Évaluation :

Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.

felicia c. | Expérience générale |
Évaluation :

I loved this space, I’m sorry I had to move my stuff out

Angela V. | Réservation |
Évaluation :

Good customer service

savannah w. | Expérience générale |
Évaluation :

I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!

RICHARD J. | Expérience générale |
Évaluation :

Very clean and owner/employees helpful.

ELIZABETH R. | Expérience générale |
Évaluation :

Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.

edwin a. | Expérience générale |
Évaluation :

Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.

Socorro L. | Expérience générale |
Évaluation :

Impressed with the facility. Clean, safe and the staff is awesome A++++++

efigenio r. | Expérience générale |
Évaluation :

The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks

chris h. | Expérience générale |
Évaluation :

I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful. Marty, thanks

Non reviews have been submitted for this location.

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