Customer Reviews for U-Haul Moving & Storage of Homefield

2 643 évaluations

937 Saw Mill River Rd   Yonkers, NY 10710
(across from Homefield Bowl)

(914) 965-0001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(914) 965-0001

937 Saw Mill River Rd
Yonkers, NY 10710
(across from Homefield Bowl)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo E. 
Évaluation :
5

I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.

CMT H.  |  Premières impressions 
Évaluation :
5

Rien

Rosamund D. 
Évaluation :
4

No improvement needed

HOLLY M. 
Évaluation :
4

Staff is extremely helpful and friendly from the counter person to the equipment receiver. What ever the manager is doing to keep his employees so approachable and helpful keep it up KUDOS. Alert customers of looking for on the street parking prior to entering lot is the only thing I can think of that would be helpful but aside from that this place was great to do business with.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

daniel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florentina D.  |  Expérience générale 
Évaluation :
5

Surprisingly good experience! The office called me twice before the date to confirm my reservation and pick up details. The pick up and drop of was easy and smooth. Equipment was in great condition. Overall Excellent!

AMYM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISA G. 
Évaluation :
5

👍

paulin N. 
Évaluation :
3

The truck was below 1/4 fuel on the gauge and was at a different location than the guaranteed pick up location - which is why I went with a 26' truck instead of a 16' truck. I left the fuel tank at the same place (just below 1/4) and was charged 60 $at drop off. The fuel process only benefits UHaul as if it's full there's no question, but if it's below full it's either going to come out of the customers pocket if above the level or below. I'd like to hear from a UHaul rep about a refund of the 60 $charge. It's stressful renting a truck and driving across the country and this makes it more so. I asked why the truck wasn't full of fuel and they said it's not required of them.

WALTER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNEM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

norma m.  |  Expérience générale 
Évaluation :
5

Excellent job. Good equipment and good professional people helping me.

CHARLESS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWNT S. 
Évaluation :
1

The person who I dealt with could not have been more rude. He spoke absurdly fast and unclearly and refused to explain the details in a clear way when asked. Then when he walked outside, he said nothing, started a van, and then got into another van without saying anything to us as far as whether the van he started was supposed to me mine - gave us no paperwork and no mention of where to get a receipt and just walked off and left a van running next to us. I had to go back inside and ask another person to assist us. He was absolutely rude and needs anger management. So nasty.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara K. 
Évaluation :
5

Really very excellent and efficient service

JOSEPHJ P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SATHEESH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

Inside of the trailer smelled like fuel, gasoline or diesel. It was very strong smell. I needed to remove some junk and furniture. Couldn't do furniture, because of the smell

OTARO K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luanne M.  |  Premières impressions 
Évaluation :
5

No improvements needed. Ideally located and so convenient.

Chanthinia S. 
Évaluation :
5

The volume on the radio did not work - too loud and couldn't turn it sown...otherwise great experience.

Eden A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
5

Not a thing at this time .

EVERTONANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIKS S. 
Évaluation :
5

Could not have been better. Attendants were fabulous and friendly. Software was easy to use and well thought-out. Very impressed.

CHRISTOPHER R. 
Évaluation :
5

The representative that take care of me was excellent!

Margarita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilmedge F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMEDGE F. 
Évaluation :
3

Make sure the trucks are well mentain and when customers make their reservation for a specific size chuck the reservatiom dont change when they get to the location because they are saving that truck for someone else

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P.  |  Expérience générale 
Évaluation :
5

The truck was clean and ran very well. The staff was friendly and helpful. The only problem is the seats in the Ford trucks are super uncomfortable lol.

Nicholas A. 
Évaluation :
1

Gas was not full when the truck was given but we were made to fill it to full, grossly overcharged for several charges like tolls. Will never use Uhaul again and I will tell everyone i know to use a competitor.

Brian F. 
Évaluation :
5

The rental is quite easy! I can't think of anything you need to change.

SUSAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANAPAIGE M. 
Évaluation :
3

Not happy with after hours return process, it was not clear, had to check 3x, and still did not get it resulting in a 20 $surcharge.

GIOVANNIB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIADI A. 
Évaluation :
1

I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.

JOY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricelis L. 
Évaluation :
5

Nothing it was fantastic

Harry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCASL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA C.  |  Expérience générale 
Évaluation :
4

Drop off and return service very confusing

Leroy C. 
Évaluation :
5

Nada excelente los carros están en muy buenas condiciones

Carlos P. 
Évaluation :
5

Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn't work out. His courteousness and quick action immediately lifted my stress. Merci.

Mary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELA L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rubin B. 
Évaluation :
5

Great experience from customer service to modifying reservation. Very pleased.

AMANDAMARIE-MELL S. 
Évaluation :
5

Exceptional experience, smooth rental process, extremely clean cargo van, late model vehicle, and very fair pricing. Saved me money compared to what Penske rental would have cost me. Just make sure to clean it out the way you received it to avoid a cleaning charge

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G.  |  Premières impressions 
Évaluation :
5

Thank you for exceptional service!

MEGANLEONE O. 
Évaluation :
1

Better explain for a contract

GERSONE C. 
Évaluation :
5

Customer service was Excellent! Very knowledgeable and speedy service will absolutely be back again!

CHRISTOPHERS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINA JO W. 
Évaluation :
5

Very professional staff.

JUNIOR U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george B. 
Évaluation :
4

I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Merci.

laura m.  |  Premières impressions 
Évaluation :
5

Nothing. The entire process was fast, simple, and effective.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLENJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J.  |  Expérience générale 
Évaluation :
5

I am hard of hearing aids disability without masks talking very well

George B. 
Évaluation :
1

Im being charged for a damage that was not there when i returned the truck and it was reported 2 days after my returned day, updated pictures and cameras on location should be revised by the management to make sure the right person is charged for the damage, 2 damages were on the truck at the time of pick up that was not on the inspection sheet or picture and were not marked with an X, i uploaded the pictures to uhaul website inspection sheet.

Ubaldo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Great costumer service, friendly and helpful. Thanks

ARTAN H. 
Évaluation :
3

the lady front desk was nice but when I went to get vehicle from the parking area i asked the individual if he can get vehicle out of parking spot he got upset at me for not saying good morning to him. I apologies to him and he went to move vehicle i was watching him move vehicle then he stopped and said that he will not move vehicle from spot because i was watching him. I asked what was the problem he just said I'm an adult you should know I responded that you are an adult and you should respond correctly. I had to move vehicle without hitting another vehicle. The gentleman stayed that he was the assistant manager if he was should treat people nicer I was wrong by not saying good morning fine but I apologies but he wouldn't let it go. If I didnt have to move the stuff that day I would have cancelled my move and use another location, but I will not recommend this location or use this location again if this individual doesn't receive some costumer service training first. I individual could get a costumer that will not respond the same.

GEORGE ALEXANDER D. 
Évaluation :
5

The only reason i marked no on Equipment question the right side brake light was broken . But since it need the trailer and didn't have time to run to a different location. Just want to make sure it was fixed for the next person renting the A.T. trailer. The employee were very nice . Merci

VINCENTFRANCIS C. 
Évaluation :
3

The trailer was rusted and the door pops open while driving if you don't put on a lock

Jonathan K. 
Évaluation :
3

The check in app is terrible, way to much work.

Gameel A. 
Évaluation :
5

Merci

DRISSA K. 
Évaluation :
4

Don't charge me for two gallons of gas (on top of the exhorbitant mileage fee) when I drove literally just 10 miles. Otherwise... The young man at the desk and the woman who checked me in when I came back were pleasant and efficient.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Driphon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORVILR B. 
Évaluation :
5

Truck was spotless, service very nice and thoughtful. Being able to complete most documents online really speeded up the process.

LAURADENEEN W. 
Évaluation :
5

To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend's & family because it excellent customer service! Thanks U Haul !

Alexander L.  |  Premières impressions 
Évaluation :
1

The dollies were not in the truck

Demetrius E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCILENIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juan J. 
Évaluation :
5

My radio volume wouldn't adjust. It had to be at the 37/38 the entire time, or off. Other than that, everything was great.

LANCED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELD D. 
Évaluation :
5

Getting a van from U-Haul for items that I needed to move was a very easy process. The staff was very helpful in getting me on my way in just a few minutes. The van was clean, comfortable and easy to drive - and the air conditioning was great to have on a hot day !

LOREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenys G. 
Évaluation :
5

I tried to pick up the truck before the place opened and was told this was possible using a link I received in a text. I tried the link, but the UHaul web site said that it couldn't proceed because it didn't recognize my location -- even after I changed my settings to allow Safari (Apple phone web browser) to allow location. This wasted my time and disrupted my schedule. This is the fault of UHaul, not the rental location. The people I interacted with on-site were polite and efficient.

PHILIPELIAS K. 
Évaluation :
3

The person I spoke to on the phone was extremely rude.

KRENAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Labinot H. 
Évaluation :
5

Moving is stressful and this office eased the stress with their friendly, helpful disposition. Our Uhual was very clean and in excellent condition. The price was exactly as quotes and there were no unexpected fees. I had to return my rental a little late and had the option of self-returning which was easy and convenient.

BECKYLEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORR A. 
Évaluation :
5

Clean the windshield better

ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDAC G. 
Évaluation :
5

After hours drop off is hard to find. Need better sign

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISVINCENT T. 
Évaluation :
5

Guys are doing a great job there!

ONIZETEF A. 
Évaluation :
5

It's all good

MIGUELANGEL C. 
Évaluation :
5

Everything good except I believe having the Representatives doing more customer service for the customers instead of having them do it on their phones will go a long way but overall very good. Thanks

KENNETHJ D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adrian r.  |  Premières impressions 
Évaluation :
5

Very accommodating

Deirdre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKOLS K. 
Évaluation :
5

The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.

Matt A.  |  Premières impressions 
Évaluation :
4

Parking your car on the street is a very sketchy situation. U-Haul has moved to using an app as a priority over using human beings. That's a pain in the ass but it is what it is.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
3

The rent on the until keep going up much $$$

LILLIAN C R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florencio c.  |  Expérience générale 
Évaluation :
3

I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn't fit. So I then had no choice but to purchase a larger unit for 145 $instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn't have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying 0 $to 145 $left a bad taste in my mouth

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO S.  |  Expérience générale 
Évaluation :
5

need to know where a restroom tenants can use

Nadine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UMARS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX M G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANYA B.  |  Expérience générale 
Évaluation :
1

Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.

Zach M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G.  |  Premières impressions 
Évaluation :
5

Clean & well-maintained. Staff is friendly, accommodating.

Helene K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david g.  |  Premières impressions 
Évaluation :
5

All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again

John W M.  |  Expérience générale 
Évaluation :
5

Excellent in everything, very satisfied

Elias T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tood m.  |  Expérience générale 
Évaluation :
5

Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.

Sonia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C M.  |  Expérience générale 
Évaluation :
4

The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.

luis r.  |  Premières impressions 
Évaluation :
4

The only reason we moved out is because of the price, way too expensive

ann k.  |  Expérience générale 
Évaluation :
5

Very clean, easy access.

Betzaida D.  |  Expérience générale 
Évaluation :
5

Great service and clean business! 500 % excellent

Oscar R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Medardo G.  |  Expérience générale 
Évaluation :
5

Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!

STANLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA, R P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

THAELLY V.  |  Expérience générale 
Évaluation :
5

I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond

donna p.  |  Online Move In 
Évaluation :
4

Room is fine. But the door won't open fully. It is blocked by a pipe.

Michael M.  |  Premières impressions 
Évaluation :
5

Sharlinet at the sawmill parkway rd location is the BEST!!!!!!

Miguel R.  |  Expérience générale 
Évaluation :
5

Very quick service friendly and efficient stuff

constance s.  |  Premières impressions 
Évaluation :
5

Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?

Marguerite H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia A.  |  Premières impressions 
Évaluation :
5

The woman at the store was extremely nice and helpful

steve s.  |  Premières impressions 
Évaluation :
4

The staff was helpful and pleasant.

james B.  |  Premières impressions 
Évaluation :
3

There was an issue with the computer other than that everything was fine

cynthia g.  |  Premières impressions 
Évaluation :
5

Excellent

yvette s.  |  Premières impressions 
Évaluation :
5

Excellent service

Stephen P.  |  Premières impressions 
Évaluation :
5

For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Merci.

Edna S.  |  Premières impressions 
Évaluation :
5

Gentlemen at the counter were knowledgeable and courteous.

Bianca M.  |  Premières impressions 
Évaluation :
2

4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

Zach M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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