Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I used the online check in because you describe it as "time saving" and that I would not have to give a $10/hour employee my drivers license nor credit card. Neither of those statements is true. He insisted that I give him my cards and it took forever for him to go through doing everything that I had already done online. Either your web site is incorrect and has lies on it or your employees do not know how to do their job. The trailer itself was adequate and did the job. They are grossly overbuilt and tow like pigs but you know that.
Anthony H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
MICHAEL F.
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Expérience générale
Évaluation :
5
In my experience every was good and fast
WILSONRODRIGO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALARIE K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHNSTEPHEN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos R.
Évaluation :
5
I interacted with many of your staff members and I have to say they are all top notch.
ABDELLAHM L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALFREDO M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GEORGEA B.
Évaluation :
5
Excellent
JHON W.
Évaluation :
5
The customer service person she was very helpful and pleasant.
JOHNNY R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gwendolyn C.
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Premières impressions
Évaluation :
5
The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.
RUTH J.
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Premières impressions
Évaluation :
4
From the 2 people at the counter, to the man that received the van and checked it…. Very good service. Especially that one that received the van. He deserves a raise and an Amazon gift card.
LEONARDA R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David U.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
MICHAELKEVIN J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELMILIDIA C.
Évaluation :
4
Please ensure key is available for customers when store is closed. My key service did not happen, I had to wait until 9am when store opened to take my rental
GEORGEM C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARY P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvette O.
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Premières impressions
Évaluation :
2
I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.
MYRA J.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
NICHOLAS R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas S.
Évaluation :
5
Excellent
MAMADOU N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXAPARECIO C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSET G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FINBARRJ F.
Évaluation :
5
Everything was perfect
OSCAR JR F.
Évaluation :
5
Angel was a huge help!!! great employee, great guy.
WILLIAMF H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAURA M.
Évaluation :
5
great service!
VJ JR M.
Évaluation :
5
We really appreciated the customer service by Nicholas who was very polite and helpful.
EA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAMESHAR G.
Évaluation :
5
S.O.
ELVISJ A.
Évaluation :
5
Staff were great, efficient and helpful. Vehicle was clean, drove well and the backup camera was very helpful. I didn't rhimk to bring my ez pass for tolls, that would be a good suggestion.
Timothy B.
Évaluation :
5
They were very professional extremely concerned about my needs. Explained every explicit detail to me on the questions that I asked and I'm very overwhelmed with the service and professionalism of the employees.
debra M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KANADO G.
Évaluation :
5
The entire experience was excellent. The team was very nice and the truck rental was pristine.
CHRISTOPHER S.
Évaluation :
5
Great service excellent location staff and accommodations were great
John T.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRISTIANF L.
Évaluation :
5
Pick up and drop off was fast and easy. All of the customer service representatives are a pleasure to work with. Will definitely use this location again.
BIBIRAVINA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARTURO T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SETHADAM F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILLIE G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norman R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MIGUELANGEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACLYN R.
Évaluation :
1
Counter person was kurt, snarky, impatient, unwilling to adjust the volume of his voice for a hearing impaired customer making the whole transaction a torturous experience. We were forced to do all of the tasks alone usually performed with a human being such as vehicle controls, spending 20.minutes going over all the damage and taking pictures of your truck and uploading them, checking that everything worked, etc. The first truck had a check engine issue, but the "maintenance man" still tried to make us take it even though he admitted he had no idea why the light was on which was outrageously unsafe and negligent. The whole experience was terrible but for one thing. The facility was impressive, but we prefer customer service and human interaction, not robotic unempathetic stiffs who are just there to collect a paycheck. Horrible. But thanks for the truck.
TOBA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marta V.
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Expérience générale
Évaluation :
5
All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.
Betsy T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanne S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANK P.
Évaluation :
1
Le client n'a pas laissé de commentaire.
tracey a.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAULANTHONY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARIO N D.
Évaluation :
1
They need to listen more to the Guess before they asume what is the difference between a problem an inconvenience we have a real Inconvenience we try to explain I was cut up not giving the chance to explain the situation my advice is very important to take care the guess at the end of the day we are paying for the service not for been abuse verbally thanks.
JORGELUIS B.
Évaluation :
3
If rental return during business hours attendant should fealty check in front of customer, I returned with slightly more gas than when I started rental yet I was charged for 2 gallons, the attendant was present but said it was not necessary for him to check at the moment
ROBERT V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANTHONY M.
Évaluation :
5
Nothing keep making the process simple to access a rental. You guys are great.
George B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGEA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen K.
Évaluation :
1
Customer service needs to be better. No one came to assist.
Terri W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
William D.
Évaluation :
5
Excellent service à la clientèle
JOHN A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEO A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDONA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVIN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEO P.
Évaluation :
5
Two weeks in a row I rented first a truck , then a van. Everything went smoothly both times. Both vehicles were clean when given to me. The truck was equipped with blankets, two types of dolleys and a hand truck. The return of both vehicles was in and out. A detail receipt was emailed to me the very next morning. I will use UHaul again if needed. Merci.
YVONNEA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUANGABRIEL E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JEANETTEHELEN S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CL F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lenin O.
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Premières impressions
Évaluation :
4
the staff was friendly and patient while going through the process of my trailer renting/hook up. I just wish they had more technical knowledge about their material. Overall a positive experience.
MANUELB W.
Évaluation :
3
They don't have parking lot for the customer!!!
NESTORMILO A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas D.
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Premières impressions
Évaluation :
2
Didn't have the equipment promised.
Jose L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P.
Évaluation :
1
They didn't have the truck I rented, they ended up changing it for another bigger one with no explanations. They were doing the minimum for the job, did not look to see if there were other alternatives. The bigger truck was more expensive and they didn't care.
BRYANALFREDO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DRIPHON S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARAINES D.
Évaluation :
5
Thank you such a great experience..
RAMONL N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
WILLIAM J.
Évaluation :
5
Thanks you so much
And I don't know her name is but she is really helpful us thank you so much
KIRTIKUMA P.
Évaluation :
5
Staff was awesome!
JAMESSCOTT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pablo E.
Évaluation :
5
I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.
CMT H.
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Premières impressions
Évaluation :
5
Rien
Rosamund D.
Évaluation :
4
No improvement needed
HOLLY M.
Évaluation :
4
Staff is extremely helpful and friendly from the counter person to the equipment receiver. What ever the manager is doing to keep his employees so approachable and helpful keep it up KUDOS. Alert customers of looking for on the street parking prior to entering lot is the only thing I can think of that would be helpful but aside from that this place was great to do business with.
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john D.
Évaluation :
1
Le client n'a pas laissé de commentaire.
daniel M.
Évaluation :
5
Surprisingly good experience! The office called me twice before the date to confirm my reservation and pick up details. The pick up and drop of was easy and smooth. Equipment was in great condition. Overall Excellent!
AMYM S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUISA G.
Évaluation :
5
ðŸ‘
paulin N.
Évaluation :
3
The truck was below 1/4 fuel on the gauge and was at a different location than the guaranteed pick up location - which is why I went with a 26' truck instead of a 16' truck. I left the fuel tank at the same place (just below 1/4) and was charged $60 at drop off. The fuel process only benefits UHaul as if it's full there's no question, but if it's below full it's either going to come out of the customers pocket if above the level or below. I'd like to hear from a UHaul rep about a refund of the $60 charge. It's stressful renting a truck and driving across the country and this makes it more so. I asked why the truck wasn't full of fuel and they said it's not required of them.
WALTER W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANNEM S.
Évaluation :
5
Excellent job. Good equipment and good professional people helping me.
CHARLESS E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWNT S.
Évaluation :
1
The person who I dealt with could not have been more rude. He spoke absurdly fast and unclearly and refused to explain the details in a clear way when asked. Then when he walked outside, he said nothing, started a van, and then got into another van without saying anything to us as far as whether the van he started was supposed to me mine - gave us no paperwork and no mention of where to get a receipt and just walked off and left a van running next to us. I had to go back inside and ask another person to assist us. He was absolutely rude and needs anger management. So nasty.
Jennifer M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara K.
Évaluation :
5
Really very excellent and efficient service
JOSEPHJ P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SATHEESH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALDE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan G.
Évaluation :
5
Inside of the trailer smelled like fuel, gasoline or diesel. It was very strong smell. I needed to remove some junk and furniture. Couldn't do furniture, because of the smell
OTARO K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH P.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Luanne M.
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Premières impressions
Évaluation :
5
No improvements needed. Ideally located and so convenient.
Chanthinia S.
Évaluation :
5
The volume on the radio did not work - too loud and couldn't turn it sown...otherwise great experience.
Eden A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL G.
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Premières impressions
Évaluation :
4
I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Merci.
laura m.
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Premières impressions
Évaluation :
5
To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend's & family because it excellent customer service! Thanks U Haul !
Alexander L.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY N.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
adrian r.
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Premières impressions
Évaluation :
5
The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.
Matt A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald C.
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Premières impressions
Évaluation :
5
need to know where a restroom tenants can use
Nadine R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN G.
|
Premières impressions
Évaluation :
5
Clean & well-maintained. Staff is friendly, accommodating.
Helene K.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
david g.
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Premières impressions
Évaluation :
5
Excellent in everything, very satisfied
Elias T.
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Premières impressions
Évaluation :
5
Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.
Sonia f.
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Premières impressions
Évaluation :
4
The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.
luis r.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO C.
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Premières impressions
Évaluation :
4
Room is fine. But the door won't open fully. It is blocked by a pipe.
Michael M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia A.
|
Premières impressions
Évaluation :
5
The woman at the store was extremely nice and helpful
steve s.
|
Premières impressions
Évaluation :
4
The staff was helpful and pleasant.
james B.
|
Premières impressions
Évaluation :
5
Excellent service
Stephen P.
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Premières impressions
Évaluation :
5
For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Merci.
Edna S.
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Premières impressions
Évaluation :
5
Gentlemen at the counter were knowledgeable and courteous.
Bianca M.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.