Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing keep making the process simple to access a rental. You guys are great.
George B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGEA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen K.
Évaluation :
1
Customer service needs to be better. No one came to assist.
Terri W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
William D.
Évaluation :
5
Excellent service à la clientèle
JOHN A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEO A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDONA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVIN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEO P.
Évaluation :
5
Two weeks in a row I rented first a truck , then a van. Everything went smoothly both times. Both vehicles were clean when given to me. The truck was equipped with blankets, two types of dolleys and a hand truck. The return of both vehicles was in and out. A detail receipt was emailed to me the very next morning. I will use UHaul again if needed. Merci.
YVONNEA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUANGABRIEL E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JEANETTEHELEN S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CL F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lenin O.
|
Premières impressions
Évaluation :
4
the staff was friendly and patient while going through the process of my trailer renting/hook up. I just wish they had more technical knowledge about their material. Overall a positive experience.
MANUELB W.
Évaluation :
3
They don't have parking lot for the customer!!!
NESTORMILO A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas D.
|
Premières impressions
Évaluation :
2
Didn't have the equipment promised.
Jose L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P.
Évaluation :
1
They didn't have the truck I rented, they ended up changing it for another bigger one with no explanations. They were doing the minimum for the job, did not look to see if there were other alternatives. The bigger truck was more expensive and they didn't care.
BRYANALFREDO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole M.
|
Expérience générale
Évaluation :
4
I've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.
DIONE T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DRIPHON S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARAINES D.
Évaluation :
5
Thank you such a great experience..
RAMONL N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
WILLIAM J.
Évaluation :
5
Thanks you so much
And I don't know her name is but she is really helpful us thank you so much
KIRTIKUMA P.
Évaluation :
5
Staff was awesome!
JAMESSCOTT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pablo E.
Évaluation :
5
I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.
CMT H.
|
Premières impressions
Évaluation :
5
Rien
Rosamund D.
Évaluation :
4
No improvement needed
HOLLY M.
Évaluation :
4
Staff is extremely helpful and friendly from the counter person to the equipment receiver. What ever the manager is doing to keep his employees so approachable and helpful keep it up KUDOS. Alert customers of looking for on the street parking prior to entering lot is the only thing I can think of that would be helpful but aside from that this place was great to do business with.
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john D.
Évaluation :
1
Le client n'a pas laissé de commentaire.
daniel M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Florentina D.
|
Expérience générale
Évaluation :
5
Surprisingly good experience! The office called me twice before the date to confirm my reservation and pick up details. The pick up and drop of was easy and smooth. Equipment was in great condition. Overall Excellent!
AMYM S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
samantha t.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUISA G.
Évaluation :
5
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paulin N.
Évaluation :
3
The truck was below 1/4 fuel on the gauge and was at a different location than the guaranteed pick up location - which is why I went with a 26' truck instead of a 16' truck. I left the fuel tank at the same place (just below 1/4) and was charged 60 $at drop off. The fuel process only benefits UHaul as if it's full there's no question, but if it's below full it's either going to come out of the customers pocket if above the level or below. I'd like to hear from a UHaul rep about a refund of the 60 $charge. It's stressful renting a truck and driving across the country and this makes it more so. I asked why the truck wasn't full of fuel and they said it's not required of them.
WALTER W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANNEM S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
norma m.
|
Expérience générale
Évaluation :
5
Excellent job. Good equipment and good professional people helping me.
CHARLESS E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWNT S.
Évaluation :
1
The person who I dealt with could not have been more rude. He spoke absurdly fast and unclearly and refused to explain the details in a clear way when asked. Then when he walked outside, he said nothing, started a van, and then got into another van without saying anything to us as far as whether the van he started was supposed to me mine - gave us no paperwork and no mention of where to get a receipt and just walked off and left a van running next to us. I had to go back inside and ask another person to assist us. He was absolutely rude and needs anger management. So nasty.
Jennifer M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara K.
Évaluation :
5
Really very excellent and efficient service
JOSEPHJ P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SATHEESH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALDE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan G.
Évaluation :
5
Inside of the trailer smelled like fuel, gasoline or diesel. It was very strong smell. I needed to remove some junk and furniture. Couldn't do furniture, because of the smell
OTARO K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Luanne M.
|
Premières impressions
Évaluation :
5
No improvements needed. Ideally located and so convenient.
Chanthinia S.
Évaluation :
5
The volume on the radio did not work - too loud and couldn't turn it sown...otherwise great experience.
Eden A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEVIN W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARIA R.
Évaluation :
5
Not a thing at this time .
EVERTONANDREW G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELIKS S.
Évaluation :
5
Could not have been better. Attendants were fabulous and friendly. Software was easy to use and well thought-out. Very impressed.
CHRISTOPHER R.
Évaluation :
5
The representative that take care of me was excellent!
Margarita M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilmedge F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILMEDGE F.
Évaluation :
3
Make sure the trucks are well mentain and when customers make their reservation for a specific size chuck the reservatiom dont change when they get to the location because they are saving that truck for someone else
MICHAEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary P.
|
Expérience générale
Évaluation :
5
The truck was clean and ran very well. The staff was friendly and helpful. The only problem is the seats in the Ford trucks are super uncomfortable lol.
Nicholas A.
Évaluation :
1
Gas was not full when the truck was given but we were made to fill it to full, grossly overcharged for several charges like tolls. Will never use Uhaul again and I will tell everyone i know to use a competitor.
Brian F.
Évaluation :
5
The rental is quite easy! I can't think of anything you need to change.
SUSAN P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRYANAPAIGE M.
Évaluation :
3
Not happy with after hours return process, it was not clear, had to check 3x, and still did not get it resulting in a 20 $surcharge.
GIOVANNIB D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZIADI A.
Évaluation :
1
I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.
JOY C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maricelis L.
Évaluation :
5
Nothing it was fantastic
Harry M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUCASL F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONNA C.
|
Expérience générale
Évaluation :
4
Drop off and return service very confusing
Leroy C.
Évaluation :
5
Nada excelente los carros están en muy buenas condiciones
Carlos P.
Évaluation :
5
Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn't work out. His courteousness and quick action immediately lifted my stress. Merci.
Mary D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SALVADOR D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELA L.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Rubin B.
Évaluation :
5
Great experience from customer service to modifying reservation. Very pleased.
AMANDAMARIE-MELL S.
Évaluation :
5
Exceptional experience, smooth rental process, extremely clean cargo van, late model vehicle, and very fair pricing. Saved me money compared to what Penske rental would have cost me. Just make sure to clean it out the way you received it to avoid a cleaning charge
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL G.
|
Premières impressions
Évaluation :
5
Thank you for exceptional service!
MEGANLEONE O.
Évaluation :
1
Better explain for a contract
GERSONE C.
Évaluation :
5
Customer service was Excellent! Very knowledgeable and speedy service will absolutely be back again!
CHRISTOPHERS C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SABRINA JO W.
Évaluation :
5
Very professional staff.
JUNIOR U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
george B.
Évaluation :
4
I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Merci.
laura m.
|
Premières impressions
Évaluation :
5
Nothing.
The entire process was fast, simple, and effective.
Corey B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELLENJ C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis J.
|
Expérience générale
Évaluation :
5
I am hard of hearing aids disability without masks talking very well
George B.
Évaluation :
1
Im being charged for a damage that was not there when i returned the truck and it was reported 2 days after my returned day, updated pictures and cameras on location should be revised by the management to make sure the right person is charged for the damage, 2 damages were on the truck at the time of pick up that was not on the inspection sheet or picture and were not marked with an X, i uploaded the pictures to uhaul website inspection sheet.
Ubaldo F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony H.
Évaluation :
5
Great costumer service, friendly and helpful. Thanks
ARTAN H.
Évaluation :
3
the lady front desk was nice but when I went to get vehicle from the parking area i asked the individual if he can get vehicle out of parking spot he got upset at me for not saying good morning to him. I apologies to him and he went to move vehicle i was watching him move vehicle then he stopped and said that he will not move vehicle from spot because i was watching him. I asked what was the problem he just said I'm an adult you should know I responded that you are an adult and you should respond correctly. I had to move vehicle without hitting another vehicle. The gentleman stayed that he was the assistant manager if he was should treat people nicer I was wrong by not saying good morning fine but I apologies but he wouldn't let it go. If I didnt have to move the stuff that day I would have cancelled my move and use another location, but I will not recommend this location or use this location again if this individual doesn't receive some costumer service training first. I individual could get a costumer that will not respond the same.
GEORGE ALEXANDER D.
Évaluation :
5
The only reason i marked no on Equipment question the right side brake light was broken . But since it need the trailer and didn't have time to run to a different location. Just want to make sure it was fixed for the next person renting the A.T. trailer. The employee were very nice . Merci
VINCENTFRANCIS C.
Évaluation :
3
The trailer was rusted and the door pops open while driving if you don't put on a lock
Jonathan K.
Évaluation :
3
The check in app is terrible, way to much work.
Gameel A.
Évaluation :
5
Merci
DRISSA K.
Évaluation :
4
Don't charge me for two gallons of gas (on top of the exhorbitant mileage fee) when I drove literally just 10 miles. Otherwise... The young man at the desk and the woman who checked me in when I came back were pleasant and efficient.
Mary T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Driphon S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ORVILR B.
Évaluation :
5
Truck was spotless, service very nice and thoughtful. Being able to complete most documents online really speeded up the process.
LAURADENEEN W.
Évaluation :
5
To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend's & family because it excellent customer service! Thanks U Haul !
Alexander L.
|
Premières impressions
Évaluation :
1
The dollies were not in the truck
Demetrius E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUCILENIA D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaclyn M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Juan J.
Évaluation :
5
My radio volume wouldn't adjust. It had to be at the 37/38 the entire time, or off. Other than that, everything was great.
LANCED C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELD D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY N.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew H.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
adrian r.
|
Premières impressions
Évaluation :
5
The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.
Matt A.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
cynthia g.
|
Expérience générale
Évaluation :
3
The rent on the until keep going up much $$$
LILLIAN C R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
florencio c.
|
Expérience générale
Évaluation :
3
I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn't fit. So I then had no choice but to purchase a larger unit for 145 $instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn't have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying 0 $to 145 $left a bad taste in my mouth
Robert C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO S.
|
Expérience générale
Évaluation :
5
need to know where a restroom tenants can use
Nadine R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
UMARS M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELIX M G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine G.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TANYA B.
|
Expérience générale
Évaluation :
1
Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.
Zach M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN G.
|
Premières impressions
Évaluation :
5
Clean & well-maintained. Staff is friendly, accommodating.
Helene K.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
david g.
|
Premières impressions
Évaluation :
5
All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again
John W M.
|
Expérience générale
Évaluation :
5
Excellent in everything, very satisfied
Elias T.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
tood m.
|
Expérience générale
Évaluation :
5
Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.
Sonia f.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret M.
|
Expérience générale
Évaluation :
4
The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.
luis r.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO C.
|
Premières impressions
Évaluation :
4
Room is fine. But the door won't open fully. It is blocked by a pipe.
Michael M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia A.
|
Premières impressions
Évaluation :
5
The woman at the store was extremely nice and helpful
steve s.
|
Premières impressions
Évaluation :
4
The staff was helpful and pleasant.
james B.
|
Premières impressions
Évaluation :
3
There was an issue with the computer other than that everything was fine
cynthia g.
|
Premières impressions
Évaluation :
5
Excellent service
Stephen P.
|
Premières impressions
Évaluation :
5
For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Merci.
Edna S.
|
Premières impressions
Évaluation :
5
Gentlemen at the counter were knowledgeable and courteous.
Bianca M.
|
Premières impressions
Évaluation :
2
4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.
Zach M.
|
Réservation
Non les évaluations ont été soumises pour cet établissement.