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Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!
Excellent customer service.
I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond
Room is fine. But the door won't open fully. It is blocked by a pipe.
Sharlinet at the sawmill parkway rd location is the BEST!!!!!!
Very quick service friendly and efficient stuff
The second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.
Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?
I only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.
Sharlenet and staff were always extremely helpful and kind.
I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.
I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.
I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return
Great customer service.
Staff is friendly knowledgeable and nice
No issues and reasonably priced
The woman at the store was extremely nice and helpful
Everryone was so helpful andfrienldly and
The rep I dealt with was friendly quick efficient and explained everything clearly.
This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.
The staff was helpful and pleasant.
There was an issue with the computer other than that everything was fine
Excellent
Excellent service
yes I rent there if I had 2 again , mangers very nice
For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Thank you.
Gentlemen at the counter were knowledgeable and courteous.
Skip
We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.
The service was great
Excelente servece and combined location. Thanks
Attendant was very helpful and informative.
Nice and friendly staff
had no problems
Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.
Pleased with my experience. Thank you.
It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.
Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.
The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.
thank you
I dont have much to say
Had a space for two years. No complaints.
4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.
Excellent staff. They were very helpful and professional throughout the process.
Thanks 🙏 a lot - especially to ANGEL 👼 HE IS SO UNDERSTANDING - i surely recommend very highly YOUR COMPANY ,. Thanks 🙏 again GOD BLESS
