Évaluations des clients U-Haul Moving & Storage of Homestead

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Homestead

Cote générale :

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Mike B.
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Le client n'a pas laissé de commentaire.

VICTOR B.
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Excelente service

Herbert M.
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The overall experience was ok. I was upset because there was a scratch on the passenger side door near the B post and since the driver did not do the text link they sent him we were charged for it. He is not good with electronic devices and is Spanish only speaking person. For this reason, I had gotten the extra insurance you offer. I was still charged an extra amount of money for that scratch which we did not do. We rented from u hail a few times without issue but this time I felt we were taken advantage of. I'm sorry but that my humble opinion.

Pablo A.
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Exelent customer service

Rodolfo D.
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Le client n'a pas laissé de commentaire.

OMAR C.
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Le client n'a pas laissé de commentaire.

TINA H.
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Le client n'a pas laissé de commentaire.

ENRIQUE A.
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The trucks are dirty the manager was very unprofessional. I like U Haul trucks van much but I would not go back to that place again.

ERIC C.
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Le client n'a pas laissé de commentaire.

LAVYA M.
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Le client n'a pas laissé de commentaire.

Isabel N. | Expérience générale |
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Other than being charged after I turned in my unit everything was great.

WILLIAM C.
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Le client n'a pas laissé de commentaire.

James L.
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The last truck wasn't running good at all.

Bharat P.
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Very prompt service. Check in was very easy and no touch service available to keep customers safe.

VICKIE L.
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Did not sanitize the vehicle the first time I rented it also the second time I rented it was not sanitized I had to wait in office for an hour because someone was supposed to hat reserved it and I had reserved one for an hour later after drop off end up getting the same truck again and they did not sterilize it at the same paper in it from when I left it to them was not satisfied with sanitation following the guidelines of the CDC was not followed therefore that is a failing grade in my book not helping the community out but help transmitting over 19 to people who rent we are U-Hauls not safe need to be more responsible to the public

DANAR A.
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Very unorganized and employees were not informative based on what needed to be done upon leaving or returning of vehicle. Very frustrating and upsetting. Told gas was full when it wasn't and a mislead through the whole experience. Not a happy customer.

Larry W.
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The app was crashing so I couldn't access the truck had to wait 1hour and then I was told I only had 3 hours instead of the 4 hours I paid for. How dose an advertisement of 20 dollars a day end up costing my 62.00 for 3 hours? My storage unit was supposed to include a free lock i was charged for a new lock. The customer service experience was rude and uneventful.

ROMAN A.
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Horrible service, i had my pick up confirmation number and everything and when I arrived 15 minutes prior to the pick up time i was told they had no Truck for me. Horrible service from the manager that didn't want to help me find another truck and so on

ROLANDO A.
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Very food customer service everything in time amazing

MAXIMO G.
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Le client n'a pas laissé de commentaire.

Fallon G.
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Le client n'a pas laissé de commentaire.

Glenn C.
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Friendly and attentive associates! Thank you for a great rental experience!

MARIBEL V.
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It's was ok

David R.
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Make sure you rent trucks in better running condition and that won't leak in the rain.

ARNULFO T.
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Le client n'a pas laissé de commentaire.

ORETT C.
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They are not very friendly there, with the exception of one young lady and a gentleman name Jefferson. They don't know how to be customer friendly at all.

sandra A.
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Le client n'a pas laissé de commentaire.

Eduardo R.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

EDUARDO R.
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Le client n'a pas laissé de commentaire.

TONYA S.
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The pick up location for the trailer was hard to find and navigate.

Daniel H.
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Le client n'a pas laissé de commentaire.

Richard S.
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Waste my time and unprofessional please explain instead of arguing with customers. General Manager was ok but have room for improvements. Replace staff to improve customer service.

Georgette S.
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I arrived just before closing to pick up the truck I reserved and had a problem with the mobile app. I went inside to get help; I was completely aware of the time and the staff wanting to close and go home. All I asked was a little help / guidance. Not one of the three people helped beyond, you have to use the mobile app since that was how I chose to pick up the truck. Despite explaining that I previously had problems the week before and had rescheduled that was the extent of the help. I left to figure it out which I did. I am a frequent user of this particular location and would have appreciated five minutes. Instead I left feeling frustrated and under valued. Time will tell if I continue to this location or u-haul in general.

Jose M.
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Le client n'a pas laissé de commentaire.

SCOTT G.
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Poor customer service. Unorganized in office and still had to wait even though I used self check in. Both in check in and check there was at least 6 people waiting to be helped.great location and lots of equipment but once again very poor customer service.

CARL C.
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Keep giving great customer service

Shawna S. | Expérience générale |
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When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Marliss V.
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My first time renting from the Homestead Fl location. I rented online and it was seamless despite me making numerous changes. On location, the employee, I believe named Jefferson, was extremely helpful. He went above and beyond explaining the details and made sure the truck seat was comfortable for my height. I was one of the last rentals of the evening and upon returning early the next day, he was there and remembered me. He was again very pleasant and professional regardless of working late the day prior. In addition, I had a complication with my schedule running over. The 800 operator was also very nice and accommodating. I have another minor move coming up at the end of the month and I intend to rent Uhaul at the same location and not give another truck rental company another thought. Thanks for the impressive experience.

Thomas M.
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No improvement necessary

JOSE D.
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Le client n'a pas laissé de commentaire.

STEPHEN K.
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Le client n'a pas laissé de commentaire.

Donald C.
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Very bad customer service, i will try not to go to this store again, the person that processed my reservation was very nice but the other guy is very rude and unprofessional, they charged me for 4 days when I only used the van for 3 days

ERIC C.
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Le client n'a pas laissé de commentaire.

Michelle M.
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Le client n'a pas laissé de commentaire.

LAVYA M.
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Le client n'a pas laissé de commentaire.

Jose G.
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Le client n'a pas laissé de commentaire.

michael M.
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Le client n'a pas laissé de commentaire.

RUSSELL E.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Le client n'a pas laissé de commentaire.

Yenny S.
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Le client n'a pas laissé de commentaire.

ALFONZA H.
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Le client n'a pas laissé de commentaire.

Juan G.
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Terrible customer service

Kenneth W.
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Le client n'a pas laissé de commentaire.

Victor V.
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Le client n'a pas laissé de commentaire.

barbara j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kizzie F.
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Have better deals then using 99 cent a mile. I personally think that's getting over on people

LAWRENCE D.
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Le client n'a pas laissé de commentaire.

Ray T.
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They need more help. We were in line for almost an hour. There was one guy working the front and one outstide. I used the mobile pickup but still had to get my key inside. Ridiculous.

ADA R.
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The people were welcoming and friendly which is what I loved.

Dawid J.
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Le client n'a pas laissé de commentaire.

nelson P.
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Le client n'a pas laissé de commentaire.

Alberto R.
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Le client n'a pas laissé de commentaire.

Jorge O.
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I booked with moving pads and none where provided. I felt like i was over charged. Only did 8 miles from original 30 and on paid 20 less. Even with not getting pads as well.

LAWRENCE S.
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Le client n'a pas laissé de commentaire.

jerome S.
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Le client n'a pas laissé de commentaire.

Anthony Y.
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0.99 per mile is too expensive

TAMEKA S.
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Le client n'a pas laissé de commentaire.

LUIS P.
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Le client n'a pas laissé de commentaire.

joyce F.
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when returning the truck found out I was issued the wrong truck and wanted me to pay an extra $300, but they corrected the problem and everything was good.

jorge P.
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Person in charge of opening store came in 15 minutes late trailer I ranted had a stop and turning signal light out and also a tire with no air

Edmundo H.
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Me robaron 20 dólares con cargos extras la persona que me atendió se le olvidó su trabajo de información al cliente..yara la próxima vez explícale al cliente lo que tiene que hacer al entregar un camión cuando ya estén cerrado

ERNESTO O.
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Le client n'a pas laissé de commentaire.

Mark A. H.
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Le client n'a pas laissé de commentaire.

Giovanni G.
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Le client n'a pas laissé de commentaire.

JOSE V.
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Le client n'a pas laissé de commentaire.

JEFFREY K.
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Le client n'a pas laissé de commentaire.

joyce F.
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Le client n'a pas laissé de commentaire.

Patricia B.
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Le client n'a pas laissé de commentaire.

aida R.
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The young lady who took care of us was excellent. Dispute the craziness around her she kept calm and served everyone with a smile. Because of people like her is why my family and I continue to use U-Haul for all our truck and storage needs.

Jeanese H.
Évaluation :

2 He or more wait or holdup time even if I am the only customer. The attendant was trying to overcharge me but the system would not allow her. She kept saying my card was declined but my bank said a different amount was trying to be applied. A higher amount. This is the Worst Location to do business with. Never Again. Jeanese

robert W.
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Le client n'a pas laissé de commentaire.

JOSEPH L.
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Le client n'a pas laissé de commentaire.

Shariah H.
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Le client n'a pas laissé de commentaire.

Mileidy H.
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Seems to never have enough items. I asked for 4 mattress covers and they were out of one cover. I asked for a furniture dolly and they didnt have one ready for me even though I reserved it online. When I went to pickup boxes and asked for 10 large boxes they only had 5. One of the employees on a different day gave us attitude my husband was not happy. Everyone else is respectful.

Ever G.
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Le client n'a pas laissé de commentaire.

ERIC C.
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Le client n'a pas laissé de commentaire.

Pat P.
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very professional and friendly. Knowledgeable with all of my questions

Martia B.
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Felt very unsafe due to Covid -19 driving around in a dirty vechial ,the first van had food all over the floor how could your staff miss something I saw in seconds of stepping foot inside ! This is very dangerous leaving food laying around causing bacteria in the air once I was able to switch to another van it to was dirty inside like it has no been vacuumed I know this is a living service but I least expected it to be clean

zayvier M.
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Le client n'a pas laissé de commentaire.

Javier S.
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Jefferson Rodriguez was very helpful in every aspect, also he kept everyone informed with the COVID free and social distances.

patrica F.
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The paper work show that the Van was full, and it was not because we took, pictures. I personally, wont use your trucks any more nor will I recommend Uhaul to anyone

Roosevelt G.
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Le client n'a pas laissé de commentaire.

JAMES D.
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I ended up being "overcharged" I was not informed of this hold that I now have on my card that has put me in a very bad financial predicament at the time and no one can do anything about it now. Very very disappointed.

Gregory W.
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Le client n'a pas laissé de commentaire.

LUIS S.
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It wasn't at first, but they did sanitize and clean the vehicle.

Yolando C.
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We had issues with Corporate rep. who stated company check would be accepted with 501 (c) (3) certificate. Also, I requested round trip to pick up donations 4 hours away, instead it was set up one way. Corp and local are not in the same page. When I call to reserve with local, call went to corporate. Other wise local rep was great.

Francisco M.
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Le client n'a pas laissé de commentaire.

Pierre P.
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Le client n'a pas laissé de commentaire.

JUSTO C.
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I never used dolly and got charged for it when i opened the gate it was lose and tried it so it can keep from moving around in back of truck or else i would have told you i used the dolly

Hector R.
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Muy bien gracias

Kaye F.
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Le client n'a pas laissé de commentaire.

Eliezer R.
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Le client n'a pas laissé de commentaire.

Ronnye W. | Expérience générale |
Évaluation :

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Brianna B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

melinda h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rosita V. | Expérience générale |
Évaluation :

Poor lighting , rodent infested, health hazards!!

Sheri M. | Expérience générale |
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Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Ana S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kevin K. | Premières impressions |
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40 minutes in line, only one person ahead of me. Mandatory insurance.

ZORAIMA C. | Expérience générale |
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My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

Ruben A. | Expérience générale |
Évaluation :

excellent

Ruben A. | Premières impressions |
Évaluation :

very wells attended by the staff

DEBORAH C. | Expérience générale |
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Thank you for all the years of keeping my property safe!

Deborah S. | Premières impressions |
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Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Jean RACINE V. | Expérience générale |
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I m so happy for the service

German R. | Expérience générale |
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My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

jorge m. | Premières impressions |
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Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Michael H. | Premières impressions |
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Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

markis m. | Premières impressions |
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Excellent customer service

Michael H. | Premières impressions |
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Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

James S. | Expérience générale |
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Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Aldo L. | Expérience générale |
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Excellent people working there. Sharp and with a heart.

Jose C. | Expérience générale |
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The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

DANIELLE R. | Expérience générale |
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Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Karen C. | Expérience générale |
Évaluation :

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Eddie J. | Expérience générale |
Évaluation :

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Chantae M. | Expérience générale |
Évaluation :

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Jennifer H. | Expérience générale |
Évaluation :

none

Neritssa L. | Expérience générale |
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Will done business again in the future

Johany P. | Réservation |
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Good customers services, everyone was very helpful and pleasant.

SCOTT C. | Expérience générale |
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Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

Jessica B. | Expérience générale |
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Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.

Rosa H. | Expérience générale |
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I think that’s staff and facility for the professionalism again thank you for All.

Non reviews have been submitted for this location.

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