Just as friendly and helpful as pick up location ðŸ˜ŠTammy S.
Customer Reviews for U-Haul Moving & Storage of Houghton Lake
Pour nous contacter
Houghton Lake, MI 48629
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.debra k. | Expérience générale
The woman who helped me was terrific. She did a good job. Great facility. The best UHaul location I have ever seen.Arthur B.
Sandy is great! Very pleasant experience. Exceptional uhaul location!Michael G.
Very helpful and friendlyCLAYTON DALE C.
Le client n'a pas laissé de commentaire.SETH CHRISTIAN D.
Le client n'a pas laissé de commentaire.TIMOTHY HOWARD O.
Le client n'a pas laissé de commentaire.barbara m. | Premières impressions
staff very helpful and pleasant to work with.GAVIN CLIVE C.
Wonderful Team at this location. Extremely helpful.STEFAN M.
Le client n'a pas laissé de commentaire.DONALD CHARLES M.
Le client n'a pas laissé de commentaire.David / Elizabeth B. | Expérience générale
Excellent service à la clientèleGEORGE JOSEPH T.
Le client n'a pas laissé de commentaire.Kathleen G.
Sandy is the absolute best!JOSEPH EDWARD S. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM/BECKY Y. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy J.
Le client n'a pas laissé de commentaire.LORI JEAN H.
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
General Manager met me personally and was super helpful. Got me processed very quickly. I highly recommend this location.Edward H.
There was a man filling in from Romulus and went above and beyond. Our fuse was blown and he helped us find it. He was very nice and super helpful.JOHN MICHAEL C.
Drop off location was 40 miles out of my way.Greg S.
The young lady that took care of us was amazing!BILLIE JO W.
Very prompt and courteous when I was picking up equipment and dropping offCALVIN AL H.
More help at the front deskWILBERT MONROE H.
I rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful personAlan Michael / Thersea I. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Premières impressions
We have rented a number of items from this location. The employees have always been pleasant, efficient and very knowledgable. It was also busy each time, and we were on our way very quickly.Stephen P.
Le client n'a pas laissé de commentaire.gloria s. | Expérience générale
The truck need serious Mechanical attention. Driving it down the road is like driving in an earthquake. The entire vehicle shakes almost uncontrollably. Also, the tail light is out.DANIEL LEONARD H.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.NORMAN DUANE B.
Le client n'a pas laissé de commentaire.RICHARD ARTHUR M.
There is really nothing you can do to improve your service it is remarkable you are guys are professional courteous and you know your stuff. Every time I come in there I'm greeted with happy workers. Thank you for all your help in my mini moving issues and suppliesLAURA JEAN S.
Le client n'a pas laissé de commentaire.CHERYL ANN H.
Le client n'a pas laissé de commentaire.Norma N. | Premières impressions
Le client n'a pas laissé de commentaire.David U.
It was very difficult getting ahold of UHaul initially to ask questions, prior to making the reservation. The hold times were over one hour.KIM C.
Le client n'a pas laissé de commentaire.James F. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD ALLEN B.
Sandy and Novella were BEYOND GREAT! Courteous, fast and professional.CAROL ANN K.
Le client n'a pas laissé de commentaire.RICHARD G.
This location does excellent service. My only wish is that Uhaul would let smaller dealerships handle 7 foot pickup trucks. That would keep me from going out of the way for a truck, and driving a lot of empty miles to and fro.MacArthur W.
It was a lot more than we anticipated.GERALD EDWIN S.
Le client n'a pas laissé de commentaire.Monte M. | Premières impressions
Give the customer a clear detailed description of each step of the process. And be specific especially about what "Delivered to your desired location." actually means.Micheal M.
Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!Dori/ Garry B. | Premières impressions
Excellent customer service. Truck was available at time requested.JASON ALAN S.
Le client n'a pas laissé de commentaire.DANIEL E.
Female at customer service was excellentTom P.
Le client n'a pas laissé de commentaire.Holly Z.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.Jeffrey F. | Online Move In
What an outstanding experience. Customer service provided by Sandra was excellent. It is refreshing to see someone care about her business and customers so much.RICHARD MOORE K.
The website did not match the actual delivery times available, resulting in frequent calls. The time that the pod pick up was available meant that I had to pay for an extra month with the pod. The pod itself had a couple of flaws. First, I received a pod that showed some damage on the outside, making me worry that it was not sturdy. Second, the door of U-Haul pods does not go all the way across, making a difficult corner for loading big items. Third, the pod was made out of wood, so we had to be very careful with weight distribution of the contents. While the staff were always kind in their conversations with me, I was getting call nearly every day about various things going wrong. The process was far from seemless, especially when compared with the other "pod" container company I've worked with.Rachel C.
Fabulous as always!Allison M. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS LANE Y.
I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.Sharon D. | Expérience générale
Sherri was a great help! She had a smile on her face and took the time to make sure we had everything we needed, even though she was incredibly busyBARBARA F.
Le client n'a pas laissé de commentaire.JULIE CAPP W.
Novella was the best! Best customer service I've experience with Uhaul, she was quick, helpful and patient.COLIN M.
Sandy is super helpful and friendly!RICKY JAMES M.
Each business needs key personal to be successful and this place wouldn't be worth a plugged nickel if it weren't for "Sandy" , she is "Queen" of the Houghton lake u-haul, without her it wouldn't be the awesome - smooth running - go to, rental place.RONALD WILLIAM S.
The Houghton Lake location was fine, but I wanted to rent from the Roscommon location due to the proximity of my house and storage unit. I didn't appreciate having to change U-Haul locations at the last minute due to the Rosco store not having my truck; especially when I reserved it over a week in advance!Jeffrey J.
Thanks see you next yearGreg L. | Expérience générale
First appointment made online was cancelled on me? The representative I dealt with by phone, quickly rescheduled. The pickup location employee, was very welcoming and helpful. The truck was very strong and handled the load easily, for our move.Stephen P.
Le client n'a pas laissé de commentaire.KIM D.
keep up the Excellence polite professional courteous friendly kind thoughtful I mean everything and anything that I didn't think of Sandy the manager she was there and was on top of it she's just marvelous thank you so much and just keep employing fantastic people thank you DebbieBRADLEY JOSEPH G.
I had great, efficient, and friendly service!MATHEW DEPRIEST D.
Le client n'a pas laissé de commentaire.RICHARD WAYNE S.
Le client n'a pas laissé de commentaire.JON KENTON W.
Le client n'a pas laissé de commentaire.brandi l. | Expérience générale
Great experience, SO VERY IMPRESSED with the whole experience!VICKI E.
Le client n'a pas laissé de commentaire.BENJAMIN BAILEY W.
Le client n'a pas laissé de commentaire.PAUL JOHN C.
Le client n'a pas laissé de commentaire.Andrews G. | Premières impressions
Sandy is amazing !!!!Chuck R. | Premières impressions
I just rented a trailer for about 3 hr,but employees were very friendly and polite.JERRY DALE B.
The delivery and pickup of the UBox containers by Rick in MI was best in class. Rick provided excellent customer service and is highly competent. Vicky from Leesburg FL was excellent in both drop off and pickup of the Uboxes. Nothing was damaged in transit and we highly recommend your service to family and friends. Merci.Jeff W.
Le client n'a pas laissé de commentaire.WARREN NED D.
Vehicle hold down straps didn't stay tied down and they came loose.JASON ALLEN L.
Le client n'a pas laissé de commentaire.CATHERINE JOSEPH J.
Le client n'a pas laissé de commentaire.Jordan G.
No equipment available.No one available to answer phones.Cheryl B. | Premières impressions
Le client n'a pas laissé de commentaire.Caterina S.
Le client n'a pas laissé de commentaire.Diane C.
Le client n'a pas laissé de commentaire.Joyce P. | Premières impressions
Le client n'a pas laissé de commentaire.pam b. | Expérience générale
Le client n'a pas laissé de commentaire.LARRY ALAN A.
No complaints here. Very good customer service!TIMOTHY RAYMOND K.
Le client n'a pas laissé de commentaire.Jackie B.
Sandy was great.DEBORAH LEE A.
Le client n'a pas laissé de commentaire.BRUCE P. | Premières impressions
The staff is very helpful, friendly and easy to work with. Would highly recommend this location to anyone.George Lee G.
She added me, did the check in for me.Jackie H.
Le client n'a pas laissé de commentaire.DOUGLAS JAMES P.
Love Sandy Very helpfulAdam Walter G. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan R. | Expérience générale
thank you for your help Sandy... pampam b. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL S.
Friendly, knowledgeable, helpfulMICHAEL DEWITT I.
Le client n'a pas laissé de commentaire.richard b. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen F.
Very efficient.THEODORE ANTHONY D.
Le client n'a pas laissé de commentaire.BRANDY NYCOLE Y.
Sandy was awesome at this U-Haul facility. Very friendly and and very personable. I actually enjoyed this drop-off and almost want to go back just to talk with her again!Michael M.
Le client n'a pas laissé de commentaire.GARYFRANK S. | Premières impressions
Le client n'a pas laissé de commentaire.Michelina G.
The owner waited on me her name was sandy very polite funny and overall wonderful experienceJESSIE RYAN S.
Your staff at Houghton Lake was friendly and attentive, flexible, and when I thought I had lost my wallet in the truck, went the extra mile checking the truck for it. I was 100 % happy with this location, and would not only gladly use their services again, but will speak highly of them to anyone else I know who requires truck rental. They were great! One issue not related to the location: I understand I returned the truck at 3 in the morning, but getting the survey text at 4 am was not a great thing. Maybe that could be changed to a 9-5 sort of thing? Thanks!!!Robert K.
Le client n'a pas laissé de commentaire.JAMES CHRISTOPHE J.
Le client n'a pas laissé de commentaire.Sarah M. | Expérience générale
Sandy was so kind. You have a great employee working for you! Will return when I need help again!Scott / Rachel M. | Expérience générale
When dropping off in Houghton Lake MI the location was convenient, directions easy and obvious, and staff helpful and cheerful. However, the website is not very user friendly.PETER TOWNSEND B.
Our things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.Sara / Addison S. | Expérience générale
They were closed wheyi dropped off the trailer. I've been here before, nice place and people. The closed drop off procedure was very easy.David H.
Love the space and ease of return!!TERRY WILLIAM C.
Le client n'a pas laissé de commentaire.LOUIS CHARLES D.
There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is 85 $a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn't even consider using the uhaul storage. But I'm hoping to be able to only use it for a month.Erin P. | Premières impressions
Replace general manager May improve customer service and customer responsePRESTON ALLEN W.
Le client n'a pas laissé de commentaire.MARTIN RALPH L.
Le client n'a pas laissé de commentaire.CHERYL LEE D.
Dirty vehicle inside and smelled of cigarettes smokeFRANK C.
Le client n'a pas laissé de commentaire.Dusty K.
Le client n'a pas laissé de commentaire.lisa B. | Online Move In
Le client n'a pas laissé de commentaire.lisa B. | Online Move In
Sandy was outstanding in helping my family. A suprise camper change came up on us and I didn't want to take all my camping stuff home. So she hooked me up!Scott / Rachel M. | Premières impressions
Awesome people!!Elizabeth R. | Premières impressions
Le client n'a pas laissé de commentaire.BARRY DEAN G.
Sandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.Elizabeth / Joe L. | Expérience générale
Navella was outstanding in her overall knowledge, creative problem solving and customer care. I was blown away by the combination of technology integration and human kindness interactions. The virtual walk through and ability to report back w/ pics any areas on the truck that were of concern before pulling off the lot was incredible. Thanks so much.HARRY H.
Le client n'a pas laissé de commentaire.TODD R.
Le client n'a pas laissé de commentaire.James T. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen C.
I met three very courteous employees. This location was very clean and seem to be organized.TINDARO JOSEPH C.
Le client n'a pas laissé de commentaire.RANDOLPH EUGENE F.
Le client n'a pas laissé de commentaire.Deby H. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH ILENE C.
The manager was awesome and showed me around and she was very professional with everything from start to finish .James T. | Premières impressions
very very helpfulDAVID S. | Premières impressions
Le client n'a pas laissé de commentaire.Bill B. | Premières impressions
Sandy is an amazing manager. She made it personal and easy. She is the best!James G. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN F. | Premières impressions
Le client n'a pas laissé de commentaire.Diane F. | Expérience générale
Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we neededPHILIP STUART D. | Expérience générale
Very goodDingus M. | Expérience générale
The manager is always helpfulKristopher T. | Premières impressions
Sandy was top notch, great manager.Chuck R. | Expérience générale
You didn't tell me unit was upstairs. I would not have bought it if I had knownKathryn S. | Online Move In
Sandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and BrendaRick & Brenda M. | Expérience générale
Sandy is always swamped with customers when I'm in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.David L. | Expérience générale
Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.debra k. | Premières impressions
Le client n'a pas laissé de commentaire.Felecia & Christopher L. | Premières impressions
Le client n'a pas laissé de commentaire.Dennis M. | Expérience générale
Great staff. Very helpful. Reasonable storage price. Manager is top notch.BRUCE LESTER F. | Expérience générale
Sandy took care of us extremely wellPHIL D. | Expérience générale
Sandy and the crew are awesome. Always helpful and accommodating.cathy f. | Expérience générale
Le client n'a pas laissé de commentaire.Loriann B. | Expérience générale
Very helpful and friendly staff.Arthur B. | Premières impressions
Very professional facility,sandy is the best managerCorey Z. | Expérience générale
Le client n'a pas laissé de commentaire.Eric D. | Premières impressions
Sandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.Fred C. | Expérience générale
Sandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openingsDAVID CHARLES H. | Expérience générale
Le client n'a pas laissé de commentaire.Gary G. | Expérience générale
Sandy is very helpfulRichard G. | Expérience générale
This was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! EricEric N. | Expérience générale
The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.James C. | Online Move In
Wonderful facility with very helpful staffLORRAINE MARJORI G. | Expérience générale
Sandy is the best.Kenneth S. | Expérience générale
Le client n'a pas laissé de commentaire.Bonnie P. | Expérience générale
U-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.Marvin B. | Expérience générale
Le client n'a pas laissé de commentaire.Roger R. | Expérience générale
Appreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.Noreen A. | Expérience générale
Le client n'a pas laissé de commentaire.Karen M. | Expérience générale
Le client n'a pas laissé de commentaire.montgomery f. | Premières impressions
Great people,will go the extra effect to help. Will use this place again. Thanks againFred T. | Expérience générale
Le client n'a pas laissé de commentaire.Gary D. | Expérience générale
Dziekuja = Thank youSandy is the Best. Rick&NancyskiRick W. | Expérience générale
Excellent experianceDonnie W. | Premières impressions
Professional and friendly. Very clean facilities. Will use again! Thank you!Allison M. | Expérience générale
I would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.Tim O. | Expérience générale
Appreciate Sandy, she went over and above to accommodate. Nice clean facility. She's also very careful about COVID standards, even sanitized our card before giving it back.Noreen A. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!Steven S. | Expérience générale
Well run, helpful staff, clean and friendly.Rachael H. | Online Move In
Le client n'a pas laissé de commentaire.ROBERT & Delores P. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis D. | Premières impressions
Very friendly and answered all my questionsDAVID & HEATHER S. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT & Delores P. | Premières impressions
Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!Darby R. | Premières impressions
Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.Arnold & Robbie K. | Premières impressions
Le client n'a pas laissé de commentaire.Tim & Stacy S. | Premières impressions
Sandy did a great job! I would highly recommend the Houghton Lake Branch!cathy f. | Premières impressions
Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.Chuck R. | Premières impressions
Le client n'a pas laissé de commentaire.bradley d. | Premières impressions
Sandy is the best! 3rd year storing my boat there!Joseph S. | Premières impressions
Le client n'a pas laissé de commentaire.Gary D. | Premières impressions
So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.Bob R. | Premières impressions
The girl working named Arlen went above and beyond to help us.Cindy H. | Premières impressions
All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.David L. | Premières impressions
Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.Betsy N. | Premières impressions
Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.Jason B. | Premières impressions
Great staff friendly and very helpful 💯Jeffrey Alan S. | Premières impressions
Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.John/Dianne K. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald H. | Premières impressions
Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!Randy C. | Premières impressions
Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bacHeather C. | Premières impressions
Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.rick k. | Premières impressions
The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommendEleonor M. | Premières impressions
Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.Dave C. | Premières impressions
We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.John L. | Premières impressions
Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.Deborah A. | Premières impressions
Sandy is the best.Ken V. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!