Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr

1 997 évaluations

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry F. 
Évaluation :
5

One phone call to U-Haul and I had the perfect trailer for the job readily available.

Michelle M. 
Évaluation :
5

No clue! Sandy is the best

John C. 
Évaluation :
5

Great personal service at time of pickup and return.

Philip W. 
Évaluation :
5

The staff at the Houghton Lake U Haul are always outstanding! I have rented several trailers over the years and their service is always top notch!

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn/Russell R.  |  Expérience générale 
Évaluation :
5

Very friendly individuals, and helpful

stephen S. 
Évaluation :
5

As always the houghton lake u Haul dose a great job. Sandy is always super helpful we rent from them quite often the service is impeccable.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni S. 
Évaluation :
5

I believe it was Alexa who helped me with the trailer I needed for my task. She was polite, courteous, respectful, motivated in helping the customer, and her bubbly attitude brightened my morning.The trailer was clean, operational , and Alexa properly secured it to my vehicle. Alexa also provided additional information concerning U-HAUL pods. This included delivery, moving them across country, safe storage, and delivery to a new home. Alexa at U-HAUL is an employee U-HAUL can be proud of! Patrick McComb

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina and Brian D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne S. 
Évaluation :
4

Include windshield wiper check in pre-rental checklist.

THOMAS E. 
Évaluation :
5

All the staff was so helpful, especially Sandy! This was my first U-haul renting experience and the staff at the Houghton Lake location were all very knowledgeable and made the process so easy.

Samantha D. 
Évaluation :
5

Just keep up the good work and the employees are awesome

Brian C. 
Évaluation :
5

Sandy went above and beyond to make our experience smooth and without worry. Sandy and her team are a refreshing change in customer service!

Ron K. 
Évaluation :
3

U guys r way to exspensive ..99¢ a mile that's crazy I only went 135 miles & it cost me total $160 plus u have to fill the tank up B4 u go back that was another $50 in gas...$200 total for 3 hrs. Rip off

kirk S. 
Évaluation :
5

Sandy Hilleshiem is a great manager, very friendly, knows her business and I can tell you is a great asset to U-Haul and the Houghton lake, Mi community.

Todd S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Justice H. 
Évaluation :
5

I have used this location twice for trailer rentals. Both times I have dealt with Alexis, and this time I also dealt with the owner. They have all been fabulous and knew exactly what they were doing. When I need equipment next, I have no problem at all using Houghton Lake U-haul again!

Aaron J. 
Évaluation :
5

This is our second rental from this location. The owner is always very pleasant and helpful. She had to go two hours to pick up the trailer we needed, and made sure we had the best of the pick. I would definitely recommend this location.

Laureen M. 
Évaluation :
5

Driver that delivered box to harriaon friendly. Driver that delivered and picked up box in owosso was amazing with explaining the use of box and with communicating safety. Was excellent with communicating her arrival times and following up with satisfaction.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Not much, Sandy was phenomenal.

Robert B. 
Évaluation :
5

Sandy is the best asset in your company!

MARK DUANE T. 
Évaluation :
5

The staff was polite and friendly everything was great .

Greg W. 
Évaluation :
5

Sandy is always very helpful.

JOSEPH ALBERT T. 
Évaluation :
5

Quick and easy. Always good to meet a fellow New Yorker. Thanks for the coffee :)

Scott M. 
Évaluation :
5

Everything was great, but assuming all U-HAUL locations use the same procedures and offer the same quality equipment, only the people and their customer service skills can make a difference. Sandy was awesome! Keep up the good work.

John P. 
Évaluation :
5

Love Sandy and her staff. Always great product and great service . . .

Lee V. 
Évaluation :
5

Exceptional Customer Service.

Alexander C. 
Évaluation :
5

The fine folks there at the u haul facility were kind attentive and most importantly intuitive to what my needs were and were more than met

Ben S.  |  Premières impressions 
Évaluation :
5

The owner of this establishment was great. She was very personable and had awesome customer service. I will definitely use this location again and recommend to anyone. Merci.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K.  |  Expérience générale 
Évaluation :
5

No improvement needed! Excellent service, very helpful!

Sheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Sandy was helpful and very professional!

Adrian / Jill W.  |  Expérience générale 
Évaluation :
5

Sandy is the best!

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha K.  |  Premières impressions 
Évaluation :
5

Sandy the Manager is the best!

Carrie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

The staff at uhaul in houghton Lake Michigan are exceptional! We couldn't have asked for a better experience. Thank you so much for your care concern and over and above help with our unusual situation.

Russell N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
5

Very friendly staff and very helpful. I have nothing bad to say about their service or the staff.

Gerald H.  |  Premières impressions 
Évaluation :
5

Great overall experience. I'd recommend the Houghton lake location.

NEIL K. 
Évaluation :
5

Keep Sandy Every time me or my son lease a trailer with her at Houghton Lake she exceeds our expectations. Sandy represents Uhaul ands it's high standards And dedicated to customer service I always tell my friends about her when searching out uhaul.

Gary H. 
Évaluation :
5

Thanks for everything!

Jennifer P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S.  |  Expérience générale 
Évaluation :
5

Nothing at all! The agent at this location was the absolute best!!!! She is so friendly, knowledgeable and all around great person to talk to The store is very well organized, clean. You can tell their is pride in what they do here and I would t change a thing at all.

Nathan G. 
Évaluation :
5

This was not my pick up location but Sandy did everything possible to help us get the right size truck and communication along the way to make sure we were satisfied on our one way trip I would highly recommend U-Haul Houghton Lake Mi 5 stars

Kevin R. 
Évaluation :
5

The employees are outstanding! Offered me a coffee while we processed paperwork, hooked up the trailer to my car….just an overall pleasant experience.

Robert P. 
Évaluation :
5

No need to improve

Joan M. 
Évaluation :
5

Great service from everyone involved. Thanks!

Tim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S. 
Évaluation :
5

Very smooth return.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark / Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Expérience générale 
Évaluation :
4

First rate all around

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenny H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roan R.  |  Premières impressions 
Évaluation :
5

Get your plow tractor working more efficiently. Might be time to buy a different one.

Anthony I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joshua B. 
Évaluation :
5

When purchasing online they need better communication with install locations to make sure they have an installer available on that day. Also need to ensure that hitch is going to be there by install time. Had to wait an extra day to have hitch installed.

Katrina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Sandy and her team are wonderful!

Cara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Everything was perfect. You can't improve on perfection!

Mike H. 
Évaluation :
5

I had a great experience thanks to Sandy.

Jeri P. 
Évaluation :
4

I booked through the app, the number of requests for other products and services was extremely annoying. I will probably avoid the app for future rentals. Staff on site were excellent.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Sandy was personable and took care of my return in short order. This is probably one of the very best stores I have ever visited. Clean and organized with great service personnel.

Douglas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
5

Everyone who helped me was super friendly and very very helpful . They made my moving process easier because of their great customer service. Also, the truck was awesome! It had been years since I drove a uhaul truck and let me tell ya, it was a huge improvement. The new design was just like driving my luxury suv.. it did not feel like a big truck it drove flawlessly. Thank you Uhaul!!

Patrick S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly K. 
Évaluation :
5

The vehicle was excellent to drive and a good experience. Checkout was quick and easy with Alexis. Great experience on both pickup and delivery

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

You made everything very fast and easy and convenient and the staff was very professional and friendly and helpful

Allison C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Great job and good price very satisfied.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill/John H.  |  Premières impressions 
Évaluation :
5

They are very helpful and fair, I have used them twice and both times they treated me like family.

Guy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A. 
Évaluation :
3

We have not moved into the unit yet, so I cannot comment. Mgr Sandy and her staff, Alexis and Jessica were extremely helpful.

Sharon L.  |  Online Move In 
Évaluation :
5

sandy was great as always, took care of everything we needed

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catharine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Great staff.

Robert / Kerry G.  |  Premières impressions 
Évaluation :
5

Excellent GM, superb service, knowledgeable, fast and friendly staff. Merci.

John R. 
Évaluation :
5

Maybe have another person working at return time there was only 1 person and she had 3 people waiting at opening on sunday but it did go pretty fast

Robert M. 
Évaluation :
3

The experience was to be expected and for the most part good, however trying to get rid of a unit is almost impossible when you are tied to another person using the unit. Continued requests to have them stop billing for the unit and to take control back of it was ignored and I was left with a huge bill for stuff that was not mine nor did I have a way to get rid of. I was unable to get anyone to listen to me and left with such a mess and no way to remove what someone else had left behind which was a mattress that was trash. I vacated the unit in June and told the facility I had and that they were free to take it back and they continued to send me emails saying I owed and leaving voicemails to me about them auctioning off my property of which I told them was not mine and was trash and that I had no way to remove it. No one will listen at all when they are told about your struggles.

Shannon R.  |  Expérience générale 
Évaluation :
5

Nicest staff I really enjoyed the one on one experienced with them. If I had to use a storage facility again it would be there's. I would recommend the U-haul in Houghton lake to everyone. Sandy was the best very helpful and personal :)

LINDA S.  |  Expérience générale 
Évaluation :
5

Manager and associate were extremely helpful with making sure I had the right trailer for the job. Took the extra time to get us set up and sent us on our way confident we were ready. Merci.

Jacob R. 
Évaluation :
5

Nice staff. Helped me with the hookup. Saved a bunch of money using U-haul.

Gregorykim B. 
Évaluation :
5

Nothing the people that work at the Houghton lake U haul are fantastic especially Sandy. Her crew are great

LINDA S. 
Évaluation :
5

Excellent service, friendly, knowledgeable personnel and staff. Great waiting room.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Our experience was great, the manager sandy and the whole team was great

Christopher C. 
Évaluation :
5

Super friendly staff. Both pick up and return of the trailer was quick and easy. Absolutely no complaints.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Sandy is awesome, been taking care of me, my cars and boats for 6 years. Highly recommend her to everyone!

Sonny G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W.  |  Premières impressions 
Évaluation :
5

Told them about the issues with cleanliness, they apologized and started cleaning it before I even left.

ERIC N. 
Évaluation :
5

U-Haul drivers were the BEST!, Competent professionals with friendly demeanor.

Phillip P. 
Évaluation :
5

Sandy is the best

rick k.  |  Expérience générale 
Évaluation :
5

Container arrived early at both locations, which was very helpful for us. Both drivers were very polite and professional. I called customer service to schedule an earlier delivery date which was no problem. Container was clean and came with plenty of furniture pads (16 or 20 I don't remember exact count). Highly recommend using the U-Haul pack. Worth the extra money to safe wear and tear on your vehicles, especially for long moves.

Sandra C. 
Évaluation :
5

Sandy was very welcoming and very proffessional

Steven D.  |  Expérience générale 
Évaluation :
5

Alexis was great! Thank you for being there.

JOHN P. 
Évaluation :
5

This location is absolutely amazing the manager there knows exactly what she's doing and exactly what she was talking about she was very inviting even offered my husband a cup of coffee I absolutely loved this location

Amber P. 
Évaluation :
5

Agent very helpful.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David and Dee K.  |  Online Move In 
Évaluation :
4

The staff was friendly and helpful when I had to change my scheduled time.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol F. 
Évaluation :
5

I've really enjoyed my experience with Uhaul at Houghton Lake. Sandy and her team consistently go above and beyond to ensure customer satisfaction!

Val A. 
Évaluation :
5

Sandy the manger was vey pleasant and attentive.

William/Karen H.  |  Premières impressions 
Évaluation :
5

The local manager is a person that takes time to work with each customer. Sandy has a wealth of knowledge and experience and has proved to be a valuable recourse to me. All of the staff are a pleasure to work with.

David U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William / Jennifer k.  |  Expérience générale 
Évaluation :
4

Nothing, Excellent Service 👌

Tim M. 
Évaluation :
5

Keep it the same. Great prices and service

DAVID M. 
Évaluation :
5

The people in the office were great. The lady who delivered the Uboxes and picked them up was awesome.

Steven J. 
Évaluation :
5

Same as above. My concern is with your 800 call center. Assisting customers correctly and timely.

RANDALL B. 
Évaluation :
5

Sandy is such a joy to work with. I have rented different equipment over the past 2 years and she is the same enthusiastic caring person every time. You can tell she cares about your needs, and has a way of feeling like a friend. Thank you again Sandy.

Devin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Need to upgrade their vehicles with backup cameras. Large trucks are hard to maneuver without them.

karen K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Victoria J. 
Évaluation :
5

We have rented here the last three summers and will be back in Spring 2024. Leaving our boat in you gated area makes it very convenient for weekends at Higgins Lake. See you in a few months, please winter go by quickly.

debra k.  |  Expérience générale 
Évaluation :
5

Would be helpful to have a remote to open the gate

debbie k.  |  Expérience générale 
Évaluation :
5

Everything went great!

matthew K. 
Évaluation :
5

Great friendly, helpful employees. Very nice equipped location

Julie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt B.  |  Premières impressions 
Évaluation :
5

The owner/manager is the best! Always so friendly and fun to work with!

Jo H.  |  Expérience générale 
Évaluation :
5

Sandy and her team are excellent to work with.

jim h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A.  |  Expérience générale 
Évaluation :
5

Have always had a good experience at this location

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Premières impressions 
Évaluation :
5

Sandy and the crew are great to work with!

cathy f.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Billie M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david k.  |  Expérience générale 
Évaluation :
5

Very friendly always a great experience with them

James F.  |  Premières impressions 
Évaluation :
5

Can't say enough good things about this facility and the people who work there. I rented indoor storage here for many years and was completely satisfied.

James C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin J.  |  Online Move In 
Évaluation :
5

Sandy, is such a devoted employee. she goes beyond what is expected of her . I have used U-Haul over the years. Houghton lake Michigan gets the highest rating. Be proud you have employees like her .She is a 10.

JEANETTE S.  |  Expérience générale 
Évaluation :
5

The best facility & well managed. Excellent security and fully staffed.

Craig/Roberta R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D.  |  Premières impressions 
Évaluation :
5

Sandy is excellent. Calm and patient even while being short staffed.

Coor I.  |  Premières impressions 
Évaluation :
5

This location and Sandy specifically are absolutely amazing! Sandy really cares about people and is very responsive for all needs. I can't say enough how awesome she is!

Steven L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R.  |  Expérience générale 
Évaluation :
5

Very nice facility!! Clean and convenient. Thank You.

Paul & Jodi K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari M.  |  Expérience générale 
Évaluation :
5

The woman that runs this location is absolutely amazing. The nicest, hard working woman. She went above and beyond for us Arkansans! Thank you! You were a total blessing!

Erin B.  |  Expérience générale 
Évaluation :
4

Sandy was always outstanding! Fixed all our issues. Other people not so much including uhaul customer service.

Don B.  |  Expérience générale 
Évaluation :
5

Sandy is awesome. Helped in everyday imaginable.

Johnathan / Ashley S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo H.  |  Premières impressions 
Évaluation :
1

The ceiling leaked and my stuff in my unit was ruined. I lost almost 2000$ worth of stuff and then was told oh well! You could see the water residue on the walls, there was mold all over the coffee table. I will not EVER rent from uhaul again and I WILL let people know how the staff treated us when we went to look at the place together. I let everyone in the community know exactly how they don't care!

Michelle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior / Ivonne B.  |  Expérience générale 
Évaluation :
5

Bien

Kyle A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenny H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C.  |  Online Move In 
Évaluation :
5

The manager at this facility will go out her way every time to help you. Ty for your storage.

phillip h.  |  Expérience générale 
Évaluation :
5

Have stored my motorcycle there the last few years, and will continue this coming winter

Anthony B.  |  Expérience générale 
Évaluation :
5

As always, the staff did an outstanding job. I will be back!

David U.  |  Expérience générale 
Évaluation :
5

I've been working with Sandy and her crew since she took over this location- for storage and rentals, they are the best!

Donald / Cathy Z.  |  Expérience générale 
Évaluation :
5

Clean. Accessibly. Friendly. Convenient. Great overall.

Brian S.  |  Expérience générale 
Évaluation :
5

I think Sandy is great and an incredibly hard worker. If I could have a full staff of employees like her I would absolutely love it. She is the best and you are very fortunate to have her! She is truly an exceptional person and as a worker extremely dedicated. You are very blessed to have someone like her.

BRIAN R.  |  Premières impressions 
Évaluation :
5

Sandy was always kind and helpful.

Tammy Lee R.  |  Expérience générale 
Évaluation :
5

We had a great experience using uhaul for transporting and storing my sons college apartment furniture. Staff was very pleasant and helpful, storage unit was very clean.

Tammy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James/Savanah F.  |  Premières impressions 
Évaluation :
5

Sandy was a delight personality to die for such a pleasure wotking with her what a brooklynite. ;)

John T.  |  Expérience générale 
Évaluation :
5

Sandy was outstanding to deal with. She was so friendly, accommodating and went above and beyond. I called her in the winter and asked her to send me pics of my boat. A couple of hours later, there were pics in my mailbox! Super customer service.

jim / Tammie h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian/Joanna L.  |  Expérience générale 
Évaluation :
5

All has been great! And still using the living services.

Steve M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Calvin H.  |  Expérience générale 
Évaluation :
2

Sandy was the most upfront and knowledgeable on all my needs. Very kind and professional on all levels. Great attitude.

Colleen P.  |  Expérience générale 
Évaluation :
5

Your GM was just absolutely amazing.. turns out we are from the same city and state in NY. What an amazing attitude and personality which is what I would expect from a Brooklynite. Those kind of diamonds are hard to come by..

John T.  |  Premières impressions 
Évaluation :
5

Sandy your on site manager was wonderful. Enjoyed working with her. Thanks Sandy

DEAN/ Penny M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M.  |  Expérience générale 
Évaluation :
5

Sandy was amazing!! She was very helpful!! I reserved my unit online and my map wouldn't load. She was showed me the key pad and my unit!!! She deserves 5 stars ⭐️!

Dawn M.  |  Online Move In 
Évaluation :
5

The storage units are clean, well lit and easy to get to

Robin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber A.  |  Expérience générale 
Évaluation :
4

Sandy and her staff were very helpful and friendly!

Hugh D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley /Jennifer M.  |  Expérience générale 
Évaluation :
5

Pretty great and clean facility

Angel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suprena F.  |  Online Move In 
Évaluation :
5

Staff was very friendly and helpful. Sandy was a joy to work with when we signed up. she was always a pleasure to talk to when we seen her at the unit. If we ever need storage again we will definitely be back.

Wendy Sue & Melvin M.  |  Expérience générale 
Évaluation :
5

Cassie and Jody did a wonderful job assisting us.

Mark J.  |  Premières impressions 
Évaluation :
5

Was well taken care of by the lady in the office very pleasant and helpful

John William S.  |  Expérience générale 
Évaluation :
5

Absolutely A+ customer satisfaction. She is  % making her customers feel like family.

Marshall B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William/Darlene C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall B.  |  Premières impressions 
Évaluation :
5

I had set up a storage unit with a private owner but when I showed up nobody was there,I couldn't depend on that tipe of service from the begining and wouldn't,I knew that I could depend on the proffensional work and dependability from U-Haul.

Kenneth W.  |  Premières impressions 
Évaluation :
5

Great service at this location. Will certainly use again if the need arises. Only issue I have is that I would have thought a refund for unused days would/should be provided. My contract ended the 20th day of the month, I exited and turned in the unit on the 8th (my card was even taken away) and now the unit can be rented out again and in theory, U-Haul gets double rent.

Ken C.  |  Expérience générale 
Évaluation :
3

back in 2019. I was told that I would get two months free rent and never received it if there’s a human that reads it please contact me and let me have some results on this issue.

Ben M.  |  Premières impressions 
Évaluation :
5

Very pleased with the service and facilities

Steve / Kristy M.  |  Expérience générale 
Évaluation :
5

Fantastic!

Nicole C.  |  Online Move In 
Évaluation :
5

Sandy and the other girls were pleasant and very helpful, highly recommended!

Catherine/Chris P.  |  Expérience générale 
Évaluation :
5

Great staff and excellent facilities. Went out of their way to get me the perfect space. Clean, bright, comfortable and safe. The drive-in bay and carts made it all so easy! A+

Shelly W.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful, Sandy, Danielle, Jodi.

Guy M.  |  Expérience générale 
Évaluation :
5

I loved working with Sandy. She is very knowledgeable and was helpful finding me storage solutions every step of the way.

Vikki P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH KEVIN K.  |  Expérience générale 
Évaluation :
5

Sandy goes above and beyond! The NICEST facility U-Haul has. One can tell Sandy takes pride in her job and cares a great deal about the customers experience. I'd recommend her storage facility to anyone looking for storage or rentals.

Chris Ann S.  |  Expérience générale 
Évaluation :
5

Sandy was OUTSTANDING in professionalism, answering all my questions and assisting me to reserve a storage space immediately. Merci.

David/Rochelle D.  |  Premières impressions 
Évaluation :
5

Service team did a great job

Shannon R.  |  Online Move In 
Évaluation :
5

Great facility that is incredibly clean. Staff is friendly and helpful. Perfect place if you need climate control.

Ari ? Micheal H.  |  Expérience générale 
Évaluation :
5

Courteous, friendly and very professional

GEORGE Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M.  |  Premières impressions 
Évaluation :
5

General Manager very proficient and easy to work with,

Nefco Fire I.  |  Premières impressions 
Évaluation :
5

Super helpful and friendly,Great customer service.

Kristi C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret / Daniel B.  |  Premières impressions 
Évaluation :
5

Sandy and the staff have always been extremely friendly and helpful.

JOE D.  |  Premières impressions 
Évaluation :
5

If I ever had a problem Sandi was right there to fix the problem

LORI JEAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M.  |  Premières impressions 
Évaluation :
5

As usual Manager Sandy was there for us. Thank you Sandy. Jim Ellsworth

James E.  |  Expérience générale 
Évaluation :
5

We have been seasonal renters for the past 3 years and I already have it on my calendar to pre-rent for next summer the first of May. If only summers where longer in Michigan. Have a safe winter and see next spring.

debra k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph N.  |  Expérience générale 
Évaluation :
5

Very nice people and very clean

Brian A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie / Kim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
5

The facility is really good and the staff went out of their way to assist me in placing my boat in winter storage. GREAT JOB! I have told others about the facility and the great staff.

David U.  |  Premières impressions 
Évaluation :
5

Sandy is THE BEST! Very helpful, very friendly, very accommodating and so much more. By far the best U-Haul in America, is in Houghton Lake MI and run by the best people in the world!

Daniel D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack C.  |  Expérience générale 
Évaluation :
5

My first time using a storage unit. Sandy and all the staff were great and very helpful.

Charles D.  |  Expérience générale 
Évaluation :
5

The manager is beyond awesome!!! She MUST STAY!!! Great help and explanation.

Don / Candy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT LOUIS Y.  |  Expérience générale 
Évaluation :
5

Manager Sandy Hillesheim is not just a great representative for a Uhaul, she is a wonderful person. She goes above and beyond and does whatever it takes to accommodate the customers. Our experience was excellent and I will ALWAYS recommend the Houghton Lake Facility to anyone who might need their services. She is perfect for her job because she is a Can Do person in a business where anything can happen and many times does happen. Bob & Kathy Sager

ROBERT/KATHLEEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H.  |  Expérience générale 
Évaluation :
5

Awesome,,,,,

Mike / Amy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn/Russell R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM H.  |  Expérience générale 
Évaluation :
5

Overall very helpful. Thank you.

Willis p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D.  |  Premières impressions 
Évaluation :
5

Sandy who runs the Houghton Lake, Michigan store is wonderful. She has helped us maneuver between indoor and outdoor boat storage for the last couple of years. Very pleasant and easy to work with.

James E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn / Cleve A.  |  Expérience générale 
Évaluation :
5

Sandy the mng was so kind, very helpful, sweet as can be/ Joyce was so sweet, kind, loving, she show that she really cares about the costumers. I would recommend this place to everyone. Kudos to the uhaul team in houghton lake.

Colleen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C.  |  Expérience générale 
Évaluation :
5

Very nice. Went the extra mile to help us.

Peter K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob & Kim S.  |  Premières impressions 
Évaluation :
5

I love this place, everyone here is helpful and gives excellent service have been their costumer for 2 years. Thank you to Sandra she is the best!

Diana Z.  |  Expérience générale 
Évaluation :
5

They are amazing here. Super friendly and go above and beyond to help their customers. After a very long and stressful drive and some logistical nightmares due to my mistakes, their team ensured I got a unit that worked for me. Very clean facility and at a great price. Je les recommande fortement. 

Ari ? Micheal H.  |  Premières impressions 
Évaluation :
5

I only wish that the hours to access would be extended. Maybe it's for security but thinking you can track who goes in and out by their security card. If you can get sensors that open and close the gate from your car, that would be great! Thanks

debbie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael / Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE LYNN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina & Doug, Christain & Kylie A.  |  Premières impressions 
Évaluation :
5

Great experience!

Gregg G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi H.  |  Expérience générale 
Évaluation :
5

Great staff, great service

Glenn / Geraldine H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick / Laura F.  |  Expérience générale 
Évaluation :
5

Sandy was super. The whole experience was excellent.

Dorothy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C.  |  Expérience générale 
Évaluation :
5

Very helpful in the office.

Patricia/Carl C.  |  Expérience générale 
Évaluation :
5

Thanks for a clean safe spot I will be doing business again with U-Haul

JAMES BRADLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PATRICK P.  |  Premières impressions 
Évaluation :
5

Best uhaul facility and customer service I've ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!

abram c.  |  Premières impressions 
Évaluation :
4

I did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive

Shannon K.  |  Premières impressions 
Évaluation :
5

Super awesome service couldn’t be more happy with folks there A plus.

Mike L.  |  Expérience générale 
Évaluation :
5

Sandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.

Brett Daniel B.  |  Premières impressions 
Évaluation :
5

We have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is

Sonny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra k.  |  Premières impressions 
Évaluation :
5

Friendly & helpful staff

Andrews G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert / Kerri M.  |  Expérience générale 
Évaluation :
5

Sandy and the team at Houghton Lake are great to work with!

cathy f.  |  Expérience générale 
Évaluation :
5

Sandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!

Catherine/Chris P.  |  Premières impressions 
Évaluation :
5

Sandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.

Michael F.  |  Expérience générale 
Évaluation :
5

Wish they wouldn’t have kept raising the rent!

Brett B.  |  Expérience générale 
Évaluation :
5

A great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.

Robert a.  |  Expérience générale 
Évaluation :
5

Bless you guys !

Corey N.  |  Premières impressions 
Évaluation :
5

The people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them

Tracy Louise J.  |  Expérience générale 
Évaluation :
5

This is the finest facility I’ve ever used.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R.  |  Online Move In 
Évaluation :
5

Sandy is the BEST ☺️

GERALD EDWIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Latherio L.  |  Expérience générale 
Évaluation :
5

Sandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg

Greg T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris V.  |  Expérience générale 
Évaluation :
5

The owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.

Corinna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

I have rented the unit but not yet moved in.

Jacqueline/Dennis R.  |  Premières impressions 
Évaluation :
5

I want to thank you sandy it has been a pleasure using u haul for storing my truck.

Dingus M.  |  Expérience générale 
Évaluation :
5

The lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.

Cassandra B.  |  Online Move In 
Évaluation :
5

Sandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.

andrew k.  |  Premières impressions 
Évaluation :
5

The manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.

Eleonor M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael V.  |  Expérience générale 
Évaluation :
3

My only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy

Jeremy M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy H.  |  Expérience générale 
Évaluation :
5

Sandy and her team went above and beyond!

Linda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin/ Danielle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H.  |  Online Move In 
Évaluation :
5

Sandy is truly a gem! You couldn't meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It's not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!

Lauren F.  |  Premières impressions 
Évaluation :
5

The owner is super helpful and knowledgeable. Answered all my questions!

Donald J.  |  Premières impressions 
Évaluation :
5

Sandy is always the best to work with. Helpful in every way.

GERALD EDWIN S.  |  Premières impressions 
Évaluation :
5

This is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.

Paul G.  |  Online Move In 
Évaluation :
5

The staff is great, always super helpful. Just didn't need storage space any more.

VINCENT JAMES P.  |  Expérience générale 
Évaluation :
5

I love how they always find a way to get you what you need.

Eric N.  |  Premières impressions 
Évaluation :
5

Great facility and the staff was extremely helpful with the temporary storage of our RV. Merci.

Dennis C.  |  Expérience générale 
Évaluation :
5

Sandy extremely helpful and efficient. Her associate was helpful too.

Julie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON ENGLISH T.  |  Expérience générale 
Évaluation :
5

Sandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan

Camping W.  |  Expérience générale 
Évaluation :
5

Nice working with the uhaul staff

ANNA MARY W.  |  Expérience générale 
Évaluation :
5

Sandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome

David Roy/Janet A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Premières impressions 
Évaluation :
5

The manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with

Kristopher T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine/Darryl S.  |  Premières impressions 
Évaluation :
5

Sandy is the best

Eric P.  |  Expérience générale 
Évaluation :
5

Everyone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!

cathy f.  |  Premières impressions 
Évaluation :
5

Clean, secure, easy in and out.

Dennis Terry W.  |  Expérience générale 
Évaluation :
5

The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.

debra k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David / Elizabeth B.  |  Expérience générale 
Évaluation :
5

Sandy is the absolute best!

JOSEPH EDWARD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM/BECKY Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

I rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful person

Alan Michael / Thersea I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gloria s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte M.  |  Premières impressions 
Évaluation :
5

Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!

Dori/ Garry B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey F.  |  Online Move In 
Évaluation :
5

Fabulous as always!

Allison M.  |  Premières impressions 
Évaluation :
5

I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.

Sharon D.  |  Expérience générale 
Évaluation :
5

Thanks see you next year

Greg L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brandi l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrews G.  |  Premières impressions 
Évaluation :
5

Sandy is amazing !!!!

Justin Dale M.  |  Premières impressions 
Évaluation :
1

No equipment available.No one available to answer phones.

Cheryl B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joyce P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE P.  |  Premières impressions 
Évaluation :
5

Love Sandy Very helpful

Adam Walter G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R.  |  Expérience générale 
Évaluation :
5

thank you for your help Sandy... pam

pam b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYFRANK S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M.  |  Expérience générale 
Évaluation :
5

Sandy was so kind. You have a great employee working for you! Will return when I need help again!

Scott / Rachel M.  |  Expérience générale 
Évaluation :
1

Our things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.

Sara / Addison S.  |  Expérience générale 
Évaluation :
3

There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is $85 a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn't even consider using the uhaul storage. But I'm hoping to be able to only use it for a month.

Erin P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lisa B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa B.  |  Online Move In 
Évaluation :
5

Sandy was outstanding in helping my family. A suprise camper change came up on us and I didn't want to take all my camping stuff home. So she hooked me up!

Scott / Rachel M.  |  Premières impressions 
Évaluation :
5

Awesome people!!

Elizabeth R.  |  Premières impressions 
Évaluation :
5

Sandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.

Elizabeth / Joe L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deby H.  |  Expérience générale 
Évaluation :
5

The manager was awesome and showed me around and she was very professional with everything from start to finish .

James T.  |  Premières impressions 
Évaluation :
5

very very helpful

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Premières impressions 
Évaluation :
5

Sandy is an amazing manager. She made it personal and easy. She is the best!

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F.  |  Expérience générale 
Évaluation :
5

Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we needed

PHILIP STUART D.  |  Expérience générale 
Évaluation :
5

Very good

Dingus M.  |  Expérience générale 
Évaluation :
5

The manager is always helpful

Kristopher T.  |  Premières impressions 
Évaluation :
5

Sandy was top notch, great manager.

Chuck R.  |  Expérience générale 
Évaluation :
2

You didn't tell me unit was upstairs. I would not have bought it if I had known

Kathryn S.  |  Online Move In 
Évaluation :
5

Sandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and Brenda

Rick & Brenda M.  |  Expérience générale 
Évaluation :
5

Sandy is always swamped with customers when I'm in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.

David L.  |  Expérience générale 
Évaluation :
5

Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.

debra k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia & Christopher L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M.  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful. Reasonable storage price. Manager is top notch.

BRUCE LESTER F.  |  Expérience générale 
Évaluation :
5

Sandy took care of us extremely well

PHIL D.  |  Expérience générale 
Évaluation :
5

Sandy and the crew are awesome. Always helpful and accommodating.

cathy f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loriann B.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Arthur B.  |  Premières impressions 
Évaluation :
5

Very professional facility,sandy is the best manager

Corey Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D.  |  Premières impressions 
Évaluation :
5

Sandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.

Fred C.  |  Expérience générale 
Évaluation :
5

Sandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openings

DAVID CHARLES H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G.  |  Expérience générale 
Évaluation :
5

Sandy is very helpful

Richard G.  |  Expérience générale 
Évaluation :
5

This was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! Eric

Eric N.  |  Expérience générale 
Évaluation :
5

The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.

James C.  |  Online Move In 
Évaluation :
5

Wonderful facility with very helpful staff

LORRAINE MARJORI G.  |  Expérience générale 
Évaluation :
5

Sandy is the best.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie P.  |  Expérience générale 
Évaluation :
4

U-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.

Marvin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R.  |  Expérience générale 
Évaluation :
5

Appreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.

Noreen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

montgomery f.  |  Premières impressions 
Évaluation :
5

Great people,will go the extra effect to help. Will use this place again. Thanks again

Fred T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
5

Dziekuja = Thank youSandy is the Best. Rick&Nancyski

Rick W.  |  Expérience générale 
Évaluation :
5

Excellent experiance

Donnie W.  |  Premières impressions 
Évaluation :
5

Professional and friendly. Very clean facilities. Will use again! Thank you!

Allison M.  |  Expérience générale 
Évaluation :
4

I would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.

Tim O.  |  Expérience générale 
Évaluation :
5

Appreciate Sandy, she went over and above to accommodate. Nice clean facility. She's also very careful about COVID standards, even sanitized our card before giving it back.

Noreen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!

Steven S.  |  Expérience générale 
Évaluation :
5

Well run, helpful staff, clean and friendly.

Rachael H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT & Delores P.  |  Expérience générale 
Évaluation :
4

Enjoyed my experience. Le personnel était amical et serviable. Facility was clean and we'll maintained. I would not hesitate to use this location again.

Nancy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D.  |  Premières impressions 
Évaluation :
5

Sandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.

Scott S.  |  Expérience générale 
Évaluation :
5

I contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, Mike

Mike D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C.  |  Expérience générale 
Évaluation :
5

Very friendly and answered all my questions

DAVID & HEATHER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT & Delores P.  |  Premières impressions 
Évaluation :
5

Great Customer Service

Kevin M.  |  Expérience générale 
Évaluation :
5

Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!

Darby R.  |  Premières impressions 
Évaluation :
5

Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.

Arnold & Robbie K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim & Stacy S.  |  Premières impressions 
Évaluation :
5

Sandy did a great job! I would highly recommend the Houghton Lake Branch!

cathy f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith & Jennifer W.  |  Premières impressions 
Évaluation :
5

Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.

Chuck R.  |  Premières impressions 
Évaluation :
5

Very pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. Thanks

MIKE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley d.  |  Premières impressions 
Évaluation :
5

This is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.

Robert P.  |  Expérience générale 
Évaluation :
5

Clean secure easy access Helpful staff Thanks for your work Would recommend and use again

THERESA D.  |  Expérience générale 
Évaluation :
5

enjoyed how professional they were and give 110 percent service.

Crystal O.  |  Expérience générale 
Évaluation :
5

Sandy is the best! 3rd year storing my boat there!

Joseph S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
5

it was all good.

JENNETTE R.  |  Expérience générale 
Évaluation :
5

Thank you Sandy!! She is the best!

beth m.  |  Expérience générale 
Évaluation :
5

So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.

Bob R.  |  Premières impressions 
Évaluation :
5

The girl working named Arlen went above and beyond to help us.

Cindy H.  |  Premières impressions 
Évaluation :
5

All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.

David L.  |  Premières impressions 
Évaluation :
5

Sandra made all the difference. Thank you for a great experience!

Wayne M.  |  Expérience générale 
Évaluation :
5

Great experience. They delivered what they promised. Sandy runs that place like a Swiss watch.

RON T.  |  Expérience générale 
Évaluation :
5

Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.

Scott/Betsy N.  |  Premières impressions 
Évaluation :
5

The staff at this facility are very helpful and friendly. The facility itself is well above average. They have been there working hard through this pandemic and I am very grateful. I will always come back to the Houghton Lake U-Haul for all my storage needs. As well as recommend this facility to anyone I know that has storage needs. Thank you for always being there when I needed you. The staff at this location are outstanding and should be recognized for their hard work and dedication. Mark J. USMC Ret.

Mark J.  |  Expérience générale 
Évaluation :
5

Sandy the store general manager was very nice and polite I was really pleased with the service there at Houghton Lake thanks

JAMES CHARLES M.  |  Expérience générale 
Évaluation :
5

Sandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!

Jabreinna S.  |  Premières impressions 
Évaluation :
5

Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.

Jason B.  |  Premières impressions 
Évaluation :
5

The staff there were extremely helpful. They were very efficient knew there job and very pleasant to work with. I would recommend them to anyone who asked.

Linda S.  |  Expérience générale 
Évaluation :
5

Sandy is just as amazing as the day I first met her. Facility is all beautifully maintained, available, and such a delight to see and work with. I will definitely be using you again for all my future projects. Thank you so much for all your help! Respectfully, Summer Kilchenman

Summer K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
5

I had my stuff in storage for at least a year and I was VERY happy & pleased with my storage units. They were always very clean and maintained, no bugs spiders or rodent problems and none of my things had an oder when taken out as well as the great security. All staff was always helpful and accommodating for my needs. I would highly recomend Uhaul for any storage needed or trailer or truck use. Sandy is fanominal and great to work with and always very personable and professional. I Loved her personality. Thank you for everything Uhaul. You run a great business.

Darla Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W.  |  Expérience générale 
Évaluation :
5

Excellent customer service provided by Sandy. Online help was also terrific. Very clean and safe.

Mary Lou B.  |  Expérience générale 
Évaluation :
5

Great staff friendly and very helpful 💯

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Sandy was extremely helpful thank you so much.

DALE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
5

Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.

John/Dianne K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom N.  |  Expérience générale 
Évaluation :
5

Flawless Unit was clean, Access was easy, Drive in unloading was a bonus

THERESA D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn P.  |  Expérience générale 
Évaluation :
5

Sandy was the best, went above and beyond, a definite asset for Uhaul.

Judith M.  |  Expérience générale 
Évaluation :
5

3rd year storing my boat with The Houghton Lake Uhaul. Conveniently located, heated, clean and secure. Everyone at this location has been great to work with.

Don Z.  |  Expérience générale 
Évaluation :
5

You asked the wrong question. The reason I left is you are too expensive.

Douglas Y.  |  Expérience générale 
Évaluation :
5

We are so glad we found this place. We have been storing our 5th wheel there for a few years now and worked with Sandy each time, she has always been very helpful and friendly. U-haul is very lucky to have her.

David H.  |  Expérience générale 
Évaluation :
5

Manager Sandy was beyond helpful, she really goes above and beyond to help her customers

Christopher B.  |  Expérience générale 
Évaluation :
5

Facilities were clean, well lit, and secure. Sandy, the on-site manager was professional, knowledgeable, and VERY customer-service oriented. She was always a pleasure to deal with and was extremely helpful in making sure our experience was positive. I would highly recommend this storage site.

Matthew B.  |  Expérience générale 
Évaluation :
5

Great facility, excellent service from the manager Sandra!

Dan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G.  |  Expérience générale 
Évaluation :
4

I think the facility was outstanding as far as the people and condition of the storage facility is concerned. I used the outside storage for a month to store a boat temporarily. I think the prices are a bit to high though in the prices I asked about. I was not to concerned about how much for one month. I was happy with the accommodations and the arrangements. I asked about long term options and pricing and determined the prices are to high. I asked about: 1) to store my boat trailer (boat not on it) there for the summer (longer term) and the price did not change. $60 dollars a month. To High! I ended up getting a place to store my trailer for $100 dollars until October 1st (Locked and lit) 2) I asked how much if I stored my boat over the winter (longer term again). Same price $60 a month. To High. I have been quoted $200 and $240 for the winter (approx 6 months-Oct thru April). That said, I love the U Haul facility and staff for short term stuff, but prices are to high for anything else.

Kevin H.  |  Expérience générale 
Évaluation :
4

The floor could use a sweep or cleaning, but other than that a great experience.

Jeff P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G.  |  Expérience générale 
Évaluation :
5

Local staff was great. Your manager here is the best.

tim o.  |  Expérience générale 
Évaluation :
5

Sandra, the manager at this Uhaul was extremely helpful, professional, and is the biggest reason we will return

Wendy D.  |  Expérience générale 
Évaluation :
3

The only reason I gave it an average score is because the registration process for storage requires at least 2 addresses and 3 contact numbers. In many cases a person can't provide that much information which makes it difficult to register.

Shawn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H.  |  Premières impressions 
Évaluation :
5

Let me say I bought my Camper in 2019 August. My wife told me I can't leave it out side, it's new. Well I called everywhere. I found the Uhaul place on a FaceBook news feed. And Sandy was able to move some stuff around and got me in. I am thank full for all Sandy's help. And her Team is amazing too. I will miss talking with them. Until Fall. Thank You Eric!

Eric N.  |  Expérience générale 
Évaluation :
5

The staff on all three occasions when I called or was there in person was outstanding. I was very appreciative of there friendly and professional style. Very thorough and quick service. Great Facility!!!

Kevin H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

We had a great experience, staff was very friendly and professional. We would recommend to others!

Loriann B.  |  Expérience générale 
Évaluation :
5

Sandy at houghton lake has always been friendly and helpful, two things that I appreciate most.

Judy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K.  |  Expérience générale 
Évaluation :
5

We would like to thank Sandy for her excellent, friendly, & professional service! She has gone above & beyond to make sure we had what we needed for our motor home! Thank you, Sandy & staff!

mike h.  |  Expérience générale 
Évaluation :
5

Sandra was extremely friendly and helpful. Definitely will use this u-haul again!

pamela b.  |  Expérience générale 
Évaluation :
5

Superior employees. Very easy in and out anytime storage

Todd S.  |  Expérience générale 
Évaluation :
5

As we all know moving is very stressful. Although Sandra the manager made my experience moving into the storage unit and moving out of the storage unit a warming experience. She was wonderful! Thank you Sandra

Nancy S.  |  Expérience générale 
Évaluation :
5

I was really impressed with this place.

Wayne M.  |  Premières impressions 
Évaluation :
5

The staff went went well above and beyond to help me in any way they could. I wish all Uhauls where like this. I feel this location is a shining example of what to strive for.

Mark C.  |  Expérience générale 
Évaluation :
5

The facility and customers service was above and beyond what we could have ever asked for!! We have already told many people about how wonderful it was to be able to unload inside the building and have the carts available for us to use! It made moving so much easier.

Michelle G.  |  Premières impressions 
Évaluation :
5

Sandra the general manager was very friendly and helpful. Always ready to help.

Victor S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

While picking up my rental truck the entrance was icy and I slipped I informed Sandy of the conditions she took care of it right away to make sure other customers dont slip like I did, also your trucks are not equipped with snow tires in northern michigan we have snowy roads and your local trucks should have them

ED S.  |  Premières impressions 
Évaluation :
5

Great service!!

Robert P.  |  Premières impressions 
Évaluation :
5

Everyone there was friendly I would recommend them to anyone

Phyllis C.  |  Expérience générale 
Évaluation :
5

The manager, Sandy, was the most polite, helpful and professional person that I’ve ever dealt with at any Uhaul location... best rental experience ever!

Jeremy W.  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!

Randy C.  |  Premières impressions 
Évaluation :
5

Sandy was amazing to work with and helped me with all my moving and storage needs very thoroughly.

Jeremy W.  |  Expérience générale 
Évaluation :
1

Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bac

Heather C.  |  Premières impressions 
Évaluation :
5

The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Merci!

Eric N.  |  Premières impressions 
Évaluation :
5

Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.

pamela b.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.

rick k.  |  Premières impressions 
Évaluation :
5

Sandra is awesome to work with!

Dan N.  |  Premières impressions 
Évaluation :
5

Very Clean and organized

Denise D.  |  Premières impressions 
Évaluation :
4

Appreciate a clerk available on site

Lynn C.  |  Expérience générale 
Évaluation :
2

Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that

AUTUMN F.  |  Expérience générale 
Évaluation :
5

Very helpful

Victor S.  |  Premières impressions 
Évaluation :
5

Very good staff!

Gary K.  |  Premières impressions 
Évaluation :
5

The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend

Eleonor M.  |  Premières impressions 
Évaluation :
5

I would definitely use your services again.

MORRIE S.  |  Expérience générale 
Évaluation :
4

very nice people to deal with

Eugeneleo N.  |  Premières impressions 
Évaluation :
5

If I needed storage space again, this is the place we'd use.

Teri D.  |  Expérience générale 
Évaluation :
5

very helpful thank you

greg p.  |  Expérience générale 
Évaluation :
5

SRgA

Michael B.  |  Expérience générale 
Évaluation :
5

The experience at this location has always been a pleasure. The people are all very helpful and great to work with.

Victor S.  |  Premières impressions 
Évaluation :
5

Friendly workers and super helpful manager Sandy

Danijela S.  |  Premières impressions 
Évaluation :
5

Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.

Teri D.  |  Premières impressions 
Évaluation :
5

Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.

Dave C.  |  Premières impressions 
Évaluation :
5

The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great

Barbara B.  |  Premières impressions 
Évaluation :
5

Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.

Carol N.  |  Expérience générale 
Évaluation :
5

.

Roger D.  |  Premières impressions 
Évaluation :
5

I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.

cindy s.  |  Premières impressions 
Évaluation :
5

Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP

Judith M.  |  Premières impressions 
Évaluation :
5

The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.

Lynndee G.  |  Expérience générale 
Évaluation :
5

We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.

John L.  |  Premières impressions 
Évaluation :
5

The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.

laurie w.  |  Expérience générale 
Évaluation :
5

The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.

Mary M.  |  Expérience générale 
Évaluation :
5

Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich

Gary R.  |  Premières impressions 
Évaluation :
5

I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.

Emily B.  |  Expérience générale 
Évaluation :
5

Sandra at Houghton Lake was awesome to work with!

Dan N.  |  Expérience générale 
Évaluation :
5

Very helpful in arranging delivery and unloading of my U-Boxes.

Karen O.  |  Expérience générale 
Évaluation :
5

The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she's very friendly.

David H.  |  Expérience générale 
Évaluation :
4

The staff was very helpful our need for a storage unit.

Gawain T.  |  Expérience générale 
Évaluation :
5

Friendly staff! Great service! Will be using this place again!

Allison M.  |  Expérience générale 
Évaluation :
5

So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.

Pettit T.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Very accommodating and a clean, no hassle facility

Todd S.  |  Expérience générale 
Évaluation :
5

This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn't get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Merci. 

John L.  |  Expérience générale 
Évaluation :
5

Very pleasant and workable

Greg D.  |  Expérience générale 
Évaluation :
5

excellent service and nice that they reduced my fee for the late days

Carol M.  |  Expérience générale 
Évaluation :
5

Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.

Deborah A.  |  Premières impressions 
Évaluation :
5

Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.

laurie w.  |  Premières impressions 
Évaluation :
5

Friendly and Helpful staff

jon c.  |  Expérience générale 
Évaluation :
5

👍

Gregory S.  |  Expérience générale 
Évaluation :
5

Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.

karen p.  |  Premières impressions 
Évaluation :
5

Great job

mark k.  |  Premières impressions 
Évaluation :
5

Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.

John D.  |  Expérience générale 
Évaluation :
3

SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION

Lynda H.  |  Expérience générale 
Évaluation :
5

reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Merci.

Charles E.  |  Premières impressions 
Évaluation :
5

Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.

lisa m.  |  Premières impressions 
Évaluation :
4

the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob

Bob M.  |  Expérience générale 
Évaluation :
5

Sandy is the best.

Ken V.  |  Réservation 
Évaluation :
5

Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.

JENNIFER R.  |  Réservation 
Évaluation :
5

Pleased

Margaret C.  |  Réservation 
Évaluation :
5

Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers

Mary A.  |  Expérience générale 
Évaluation :
5

Great customer service. Convenient availability

Todd S.  |  Réservation 
Évaluation :
5

Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!

Jon B A.  |  Expérience générale 
Évaluation :
5

cdcsdcdvv

Mike B.  |  Expérience générale 
Évaluation :
5

Excellent all the way around

Corey Z.  |  Expérience générale 
Évaluation :
5

Very professional and most friendly

gary d.  |  Réservation 
Évaluation :
5

Reservation and check in went very well. Great facility

Don Z.  |  Réservation 
Évaluation :
5

Had to be patient while waiting for initial checkin but facilities are great!

Bernard C.  |  Réservation 
Évaluation :
5

The staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!

Brenda C.  |  Expérience générale 
Évaluation :
5

1

Ann H.  |  Expérience générale 
Évaluation :
5

the store area was clean and well maintained the customer was helpful and explained how to best use the storage

Karen M.  |  Réservation 
Évaluation :
5

would use again

Jack K.  |  Expérience générale 
Évaluation :
5

Staff is knowledgeable and kind.

Robert M.  |  Réservation 
Évaluation :
5

Jerry and Ramona were great!

john s.  |  Expérience générale 
Évaluation :
5

All U Haul employees I met were friendly and extremely helpful.

Andrew C.  |  Expérience générale 
Évaluation :
5

The staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.

sandra h.  |  Expérience générale 
Évaluation :
5

I was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro

Rodney S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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