Évaluations des clients U-Haul Moving & Storage of Houghton Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Houghton Lake

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David K. le

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They were supposed to have a 10-foot truck at the location for me dispatch told me they had a 20-foot van and it was a 20 foot U-Haul and then I found out because I was paying cash I had to put $100 deposit down which I didn't have and I drove three and a half hours up there to get that U-Haul and the lady was supposed to call me back today and never did from the Holt Lake location the manager.

Scott C. le

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Easy process, friendly staff, great equipment

Mike D. le

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Le client n'a pas laissé de commentaire.

Eric N. le

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The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Thank You!

LORI R. le

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Fabulous driver and customer service. Would recommend this to anyone.

Norman P. le

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Le client n'a pas laissé de commentaire.

Adele B. le

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Wow, what a mess trying to get my truck at the time I had scheduled. After having to deal with the truck not being ready, there was a problem with the cost of renting the truck. I was told to write the check for the amount it would cost. I wrote the check and received my receipt. A few days later I received a call telling me the amount that I was told to write was wrong and I still owed $100. The uhaul rep said she would get back to me on how to pay the balance. She never called me back, but decided to do a ACH on the check for $100 more than the check was written for. How does that work?? You can just add any amount to a check and put it through as a ACH!! I never received that call from the uhaul rep asking me if it would be alright to put the check through as a ACH. I went to my bank and had a stop payment done until I hear from the uhaul rep. I'm pretty sure uhaul will not go broke over $328.00. I will contact the corporate office and see how this can be done.....putting any amount through when a check is written for a certain amount. I think it could be illegal.

Sean D. le

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Not a happy customer I paid almost 200 more than the internet price plus 100 dollar deposit and only received 60 back

Carol W. le

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Le client n'a pas laissé de commentaire.

pamela b. le

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Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.

rick k. le

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Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.

Dan N. le

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Sandra is awesome to work with!

Denise D. le

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Very Clean and organized

Wayne P. le

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In hot weather be sure that there is something in the boxes to alleviate condensation. We were very upset because some of our furniture was covered with mildew. It took to long to arrive at our residence. Almost a month! The drivers were very friendly but not very efficient.

Lynn C. le

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Appreciate a clerk available on site

Donalan G. le

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Staff were very helpful and friendly. They made suggestions that made the entire process easier.

Carey K. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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All of your staff, Arnelle, Daniel, and Ashley, have gone above to help with my move. Very friendly and professional. They get the job done RAIN or shine. Thank everyone

Eleonor M. le

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The staff here are friendly and so helpful. Customer service is a definite priority.

Eric Y. le

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Billing- I was a fe miles over at turn in, I also turned it in with nearly 3/4s of a tank of gas versus less than half as due. I felt this was worth something. The vehicle came back early and I paid an extra $32 for being over mileage. Your vehicle pickup link wasn't received until the next morning and it expired Good experience but it seemed money at your turn in point was more important then the customer

Terrence G. le

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Don't make promises that you can't keep.

AUTUMN F. le

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Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that

Troyanthony G. le

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U-Haul was there when I need to be there even on the weekends! And Daniel at Houghton lake location is the best! He really helped me out! Much appreciated ????

Michael K. le

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Le client n'a pas laissé de commentaire.

nick M. le

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Nobody knows that they are doing.

Victor S. le

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Very helpful

Jason P. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Very good staff!

Eleonor M. le

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The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend

Markvernon D. le

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Le client n'a pas laissé de commentaire.

MORRIE S. le

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I would definitely use your services again.

Briankenneth M. le

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Le client n'a pas laissé de commentaire.

Ryan N. le

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Le client n'a pas laissé de commentaire.

BETHANY D. le

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Everything went great got the truck on short notice and no problems at all.

Ronald W. le

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Le client n'a pas laissé de commentaire.

Eugeneleo N. le

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very nice people to deal with

Michael F. le

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Everything went smooth and easy...great staff !!

Eugeneleo N. le

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nice folks

Jennifer R. le

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This location has the best Manager ever! She is a very hard worker and provides excellent customer service. I use this location for Motor Home storage, and have rented moving trucks here.

Teri D. le

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If I needed storage space again, this is the place we'd use.

Charles D. le

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The staff was very nice and polite, one gal was very funny and fun to talk to.

greg p. le

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very helpful thank you

Arthur T. le

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The young woman who waited on me couldn't have been better. I had a problem with one turn signal and she said it's probably a fuse and it was. She also helped me find a new fuse from another womans' own personal supply , I installed it and was on my way. 10 thumbs up!!

Michael B. le

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SRgA

Victor S. le

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The experience at this location has always been a pleasure. The people are all very helpful and great to work with.

Danijela S. le

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Friendly workers and super helpful manager Sandy

Teri D. le

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Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.

Dave C. le

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Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.

Barbara B. le

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The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great

Carol N. le

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Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.

Roger D. le

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cindy s. le

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I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.

Judith M. le

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Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP

Lynndee G. le

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The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.

John L. le

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We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.

laurie w. le

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The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.

Mary M. le

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The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.

Gary R. le

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Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich

Emily B. le

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I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.

Dan N. le

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Sandra at Houghton Lake was awesome to work with!

Karen O. le

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Very helpful in arranging delivery and unloading of my U-Boxes.

David H. le

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The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she’s very friendly.

Gawain T. le

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The staff was very helpful our need for a storage unit.

Allison M. le

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Friendly staff! Great service! Will be using this place again!

Pettit T. le

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So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.

Todd S. le

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Very friendly staff. Very accommodating and a clean, no hassle facility

John L. le

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This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn’t get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Thank you. 😁

Greg D. le

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Very pleasant and workable

Carol M. le

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excellent service and nice that they reduced my fee for the late days

Deborah A. le

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Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.

laurie w. le

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Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.

jon c. le

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Friendly and Helpful staff

Gregory S. le

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👍

karen p. le

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Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.

mark k. le

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Great job

John D. le

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Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.

Lynda H. le

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SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION

Charles E. le

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reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Thank you!

lisa m. le

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Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.

Bob M. le

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the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob

Ken V. le

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Sandy is the best.

JENNIFER R. le

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Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.

Margaret C. le

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Pleased

Mary A. le

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Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers

Todd S. le

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Great customer service. Convenient availability

Jon B A. le

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Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!

Mike B. le

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cdcsdcdvv

Corey Z. le

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Excellent all the way around

gary d. le

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Very professional and most friendly

Don Z. le

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Reservation and check in went very well. Great facility

Bernard C. le

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Had to be patient while waiting for initial checkin but facilities are great!

Brenda C. le

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The staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!

Ann H. le

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Karen M. le

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the store area was clean and well maintained the customer was helpful and explained how to best use the storage

Jack K. le

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would use again

Robert M. le

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Staff is knowledgeable and kind.

john s. le

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Jerry and Ramona were great!

Andrew C. le

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All U Haul employees I met were friendly and extremely helpful.

sandra h. le

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The staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.

Rodney S. le

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I was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro