Manager Sandra is top notch customer service! She goes above and beyond to make sure everything is perfect, and that the customer has what they need when they need it. She's the BEST!John Robert R.
Customer Reviews for U-Haul Moving & Storage of Houghton Lake
Pour nous contacter
Houghton Lake, MI 48629
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I love how they always find a way to get you what you need.Eric N. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY B.
The staff did an excellent job as always. If the need arises, I will surly use them again.DAVID PHILLIP U.
Great facility and the staff was extremely helpful with the temporary storage of our RV. Merci.Dennis C. | Expérience générale
The lady mgr was very nice and friendly.KEITH ALLEN Z.
Le client n'a pas laissé de commentaire.Michael M.
Staff was friendly and service was great.JULIE JOSEPHINE R.
Easy to book, pick up, and drop off our rental. They go above and beyond to accommodate. The hours of service, open every day was very helpful for a Sunday return.DIANE LYNN B.
Sandra was AWESOME. She takes a lot of pride in her work and uhaul. If it wasn't for her, not experience with uhaul would have been extremely poor. She was kind, helpful and apologetic for the experience during pick up.Richelle M.
Sandy extremely helpful and efficient. Her associate was helpful too.Julie S. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Le client n'a pas laissé de commentaire.MADISON ENGLISH T. | Expérience générale
Sandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. MichiganCamping W. | Expérience générale
Nice working with the uhaul staffANNA MARY W. | Expérience générale
Great service from start to finish...no complaints at all.Matthew M.
Le client n'a pas laissé de commentaire.BRADLEY TYLER S.
Le client n'a pas laissé de commentaire.Timothy O.
Le client n'a pas laissé de commentaire.CYNTHIA LEE K.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Timothy O.
This locations manager and employees are very professional and conscientious. Customer service and safety are there number one priority.JOHN RICHARD S.
Sandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! AwesomeDavid Roy/Janet A. | Premières impressions
Le client n'a pas laissé de commentaire.Don H. | Premières impressions
Sandy was the only one working from open to close. She was awesome but could have used some help.SCOTT ALLEN S.
This is the best experience at uhaul I've ever had. I recently moved from Waterford, MI to Houghton Lake, MI. I rented a 15ft truck. upon returning it the GM Sandy made it a breeze with the truck return. I'd also like to mention I didn't realize it till 5 days after the return I forgot a black case with very important documents. she called and messaged me saying she found it and was holding onto it till I was able to come get it. I'm very grateful for her and I'm happy with this experience and will come back if I ever need a uhal again.DONOVAN H.
Le client n'a pas laissé de commentaire.Victoria M.
Have longer ramps on the 26 ft trucks.RICHARD WAYNE M.
Le client n'a pas laissé de commentaire.MARK ALAN D.
Le client n'a pas laissé de commentaire.STEVEN S.
The manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness withKristopher T. | Expérience générale
Sales clerk was set. Very pleasant. She is outstanding.Robert P.
Sandy is an asset to your organization. She corrected issues with ease and was a delight to interact with.JULIE LYNNE J.
Le client n'a pas laissé de commentaire.Catherine/Darryl S. | Premières impressions
Le client n'a pas laissé de commentaire.GARRY GEORGE B.
Le client n'a pas laissé de commentaire.DEBORAH ANN H.
The staff was amazingMILDRED HELENE L.
Le client n'a pas laissé de commentaire.Garth M.
Le client n'a pas laissé de commentaire.ROBERT LOUIS G.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.DENISE MARIE C.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Debbie C.
Great place to rent from. Sandy was fantastic! Very good customer serviceJOSEPH P.
Sandy is the bestEric P. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL JESSE S.
Outstanding customer service! What a pleasure.BRADLEY B.
Everyone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!cathy f. | Premières impressions
Le client n'a pas laissé de commentaire.BONNIE JOSEPHINE W.
Clean, secure, easy in and out.Dennis Terry W. | Expérience générale
Just as friendly and helpful as pick up location ðŸ˜ŠTammy S.
The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.debra k. | Expérience générale
The woman who helped me was terrific. She did a good job. Great facility. The best UHaul location I have ever seen.Arthur B.
Sandy is great! Very pleasant experience. Exceptional uhaul location!Michael G.
Very helpful and friendlyCLAYTON DALE C.
Le client n'a pas laissé de commentaire.SETH CHRISTIAN D.
Le client n'a pas laissé de commentaire.TIMOTHY HOWARD O.
Le client n'a pas laissé de commentaire.barbara m. | Premières impressions
staff very helpful and pleasant to work with.GAVIN CLIVE C.
Wonderful Team at this location. Extremely helpful.STEFAN M.
Le client n'a pas laissé de commentaire.DONALD CHARLES M.
Le client n'a pas laissé de commentaire.David / Elizabeth B. | Expérience générale
Excellent service à la clientèleGEORGE JOSEPH T.
Le client n'a pas laissé de commentaire.Kathleen G.
Sandy is the absolute best!JOSEPH EDWARD S. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM/BECKY Y. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy J.
Le client n'a pas laissé de commentaire.LORI JEAN H.
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
General Manager met me personally and was super helpful. Got me processed very quickly. I highly recommend this location.Edward H.
There was a man filling in from Romulus and went above and beyond. Our fuse was blown and he helped us find it. He was very nice and super helpful.JOHN MICHAEL C.
Drop off location was 40 miles out of my way.Greg S.
The young lady that took care of us was amazing!BILLIE JO W.
Very prompt and courteous when I was picking up equipment and dropping offCALVIN AL H.
More help at the front deskWILBERT MONROE H.
I rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful personAlan Michael / Thersea I. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Premières impressions
We have rented a number of items from this location. The employees have always been pleasant, efficient and very knowledgable. It was also busy each time, and we were on our way very quickly.Stephen P.
Le client n'a pas laissé de commentaire.gloria s. | Expérience générale
The truck need serious Mechanical attention. Driving it down the road is like driving in an earthquake. The entire vehicle shakes almost uncontrollably. Also, the tail light is out.DANIEL LEONARD H.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.NORMAN DUANE B.
Le client n'a pas laissé de commentaire.RICHARD ARTHUR M.
There is really nothing you can do to improve your service it is remarkable you are guys are professional courteous and you know your stuff. Every time I come in there I'm greeted with happy workers. Thank you for all your help in my mini moving issues and suppliesLAURA JEAN S.
Le client n'a pas laissé de commentaire.CHERYL ANN H.
Le client n'a pas laissé de commentaire.Norma N. | Premières impressions
Le client n'a pas laissé de commentaire.David U.
It was very difficult getting ahold of UHaul initially to ask questions, prior to making the reservation. The hold times were over one hour.KIM C.
Le client n'a pas laissé de commentaire.James F. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD ALLEN B.
Sandy and Novella were BEYOND GREAT! Courteous, fast and professional.CAROL ANN K.
Le client n'a pas laissé de commentaire.RICHARD G.
This location does excellent service. My only wish is that Uhaul would let smaller dealerships handle 7 foot pickup trucks. That would keep me from going out of the way for a truck, and driving a lot of empty miles to and fro.MacArthur W.
It was a lot more than we anticipated.GERALD EDWIN S.
Le client n'a pas laissé de commentaire.Monte M. | Premières impressions
Give the customer a clear detailed description of each step of the process. And be specific especially about what "Delivered to your desired location." actually means.Micheal M.
Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!Dori/ Garry B. | Premières impressions
Excellent customer service. Truck was available at time requested.JASON ALAN S.
Le client n'a pas laissé de commentaire.DANIEL E.
Female at customer service was excellentTom P.
Le client n'a pas laissé de commentaire.Holly Z.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.Jeffrey F. | Online Move In
What an outstanding experience. Customer service provided by Sandra was excellent. It is refreshing to see someone care about her business and customers so much.RICHARD MOORE K.
The website did not match the actual delivery times available, resulting in frequent calls. The time that the pod pick up was available meant that I had to pay for an extra month with the pod. The pod itself had a couple of flaws. First, I received a pod that showed some damage on the outside, making me worry that it was not sturdy. Second, the door of U-Haul pods does not go all the way across, making a difficult corner for loading big items. Third, the pod was made out of wood, so we had to be very careful with weight distribution of the contents. While the staff were always kind in their conversations with me, I was getting call nearly every day about various things going wrong. The process was far from seemless, especially when compared with the other "pod" container company I've worked with.Rachel C.
Fabulous as always!Allison M. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS LANE Y.
I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.Sharon D. | Expérience générale
Sherri was a great help! She had a smile on her face and took the time to make sure we had everything we needed, even though she was incredibly busyBARBARA F.
Le client n'a pas laissé de commentaire.JULIE CAPP W.
Novella was the best! Best customer service I've experience with Uhaul, she was quick, helpful and patient.COLIN M.
Sandy is super helpful and friendly!RICKY JAMES M.
Each business needs key personal to be successful and this place wouldn't be worth a plugged nickel if it weren't for "Sandy" , she is "Queen" of the Houghton lake u-haul, without her it wouldn't be the awesome - smooth running - go to, rental place.RONALD WILLIAM S.
The Houghton Lake location was fine, but I wanted to rent from the Roscommon location due to the proximity of my house and storage unit. I didn't appreciate having to change U-Haul locations at the last minute due to the Rosco store not having my truck; especially when I reserved it over a week in advance!Jeffrey J.
First appointment made online was cancelled on me? The representative I dealt with by phone, quickly rescheduled. The pickup location employee, was very welcoming and helpful. The truck was very strong and handled the load easily, for our move.Stephen P.
Le client n'a pas laissé de commentaire.KIM D.
keep up the Excellence polite professional courteous friendly kind thoughtful I mean everything and anything that I didn't think of Sandy the manager she was there and was on top of it she's just marvelous thank you so much and just keep employing fantastic people thank you DebbieBRADLEY JOSEPH G.
I had great, efficient, and friendly service!MATHEW DEPRIEST D.
Le client n'a pas laissé de commentaire.RICHARD WAYNE S.
Le client n'a pas laissé de commentaire.JON KENTON W.
Le client n'a pas laissé de commentaire.brandi l. | Expérience générale
Great experience, SO VERY IMPRESSED with the whole experience!VICKI E.
Le client n'a pas laissé de commentaire.BENJAMIN BAILEY W.
Le client n'a pas laissé de commentaire.PAUL JOHN C.
Le client n'a pas laissé de commentaire.Andrews G. | Premières impressions
Sandy is amazing !!!!Chuck R. | Premières impressions
I just rented a trailer for about 3 hr,but employees were very friendly and polite.JERRY DALE B.
The delivery and pickup of the UBox containers by Rick in MI was best in class. Rick provided excellent customer service and is highly competent. Vicky from Leesburg FL was excellent in both drop off and pickup of the Uboxes. Nothing was damaged in transit and we highly recommend your service to family and friends. Merci.Jeff W.
Le client n'a pas laissé de commentaire.WARREN NED D.
Le client n'a pas laissé de commentaire.Joyce P. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE P. | Premières impressions
Love Sandy Very helpfulAdam Walter G. | Premières impressions
Le client n'a pas laissé de commentaire.richard b. | Premières impressions
Le client n'a pas laissé de commentaire.GARYFRANK S. | Premières impressions
There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is 85 $a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn't even consider using the uhaul storage. But I'm hoping to be able to only use it for a month.Erin P. | Premières impressions
very very helpfulDAVID S. | Premières impressions
Le client n'a pas laissé de commentaire.Bill B. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN F. | Premières impressions
The manager is always helpfulKristopher T. | Premières impressions
You didn't tell me unit was upstairs. I would not have bought it if I had knownKathryn S. | Online Move In
Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.debra k. | Premières impressions
Very helpful and friendly staff.Arthur B. | Premières impressions
The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.James C. | Online Move In
Well run, helpful staff, clean and friendly.Rachael H. | Online Move In
Le client n'a pas laissé de commentaire.Dennis D. | Premières impressions
Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!Darby R. | Premières impressions
Le client n'a pas laissé de commentaire.Tim & Stacy S. | Premières impressions
Le client n'a pas laissé de commentaire.bradley d. | Premières impressions
Sandy is the best! 3rd year storing my boat there!Joseph S. | Premières impressions
The girl working named Arlen went above and beyond to help us.Cindy H. | Premières impressions
Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.Betsy N. | Premières impressions
Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.Jason B. | Premières impressions
Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.John/Dianne K. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald H. | Premières impressions
Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!Randy C. | Premières impressions
Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bacHeather C. | Premières impressions
Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.rick k. | Premières impressions
The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommendEleonor M. | Premières impressions
Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.Dave C. | Premières impressions
We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.John L. | Premières impressions
Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.Deborah A. | Premières impressions
Sandy is the best.Ken V. | Réservation
Services supplémentaires à cet emplacement
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Nous vendons des centaines de produits qui facilitent les déménagements!
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