The rental was due back on 10/20/21. I returned it on 10/18/21, but was never returned in the system. I called multiple times and went back to the facility where I dropped it off ; the vehicle was not there and was still listed under my rental. This presented me with extra liability and possible overages if I would not have checked on this. Completely unacceptable!Brent L.
Customer Reviews for U-Haul Moving & Storage of Houma
Pour nous contacter
Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Get all your places to act according to this location ! Tyler was awesome and helped out allot !ZACHARY L.
Just don’t like when the lock was changed and I wasn’t notifiedMelissa W. | Expérience générale
Le client n'a pas laissé de commentaire.DARRYL C.
Le client n'a pas laissé de commentaire.Paula D.
Le client n'a pas laissé de commentaire.Jorda W.
Nothing scheduling was effotlessSIMONE C.
Le client n'a pas laissé de commentaire.KASEY L.
Make sure equipment is inspected jointly prior to departure from the pick up siteJOHN M.
Le client n'a pas laissé de commentaire.KEVIN J.
Le client n'a pas laissé de commentaire.DONOVAN M.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.QUINCY J.
Left turn signal didn't work, right light was falling out. Employee said it was okay and good to goBRYCE P.
Everything was goodjoseph B.
Le client n'a pas laissé de commentaire.Tonya A. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA M.
My account was charged 78$ and then 58.00, I was told the 78 was a deposit and my total after they figured miles was 58$, so why am I charged for both now?Brian Z.
I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.DONALEEN C. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS M.
Le client n'a pas laissé de commentaire.Stacy D.
Le client n'a pas laissé de commentaire.GARY F.
Le client n'a pas laissé de commentaire.Nicole D. | Expérience générale
Le client n'a pas laissé de commentaire.TERRANAZIA C.
Le client n'a pas laissé de commentaire.Teresa M. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.KRISTI J.
My experience was terrible. I drove from New Orleans to Houma with my own trailer to pick up a new lawnmower. The mower was too big to fit on my trailer. The UH location was directly across the street from the lawnmower dealership. I went to UH and told the manager that I needed to transport a new mower that was 68â€ wide. She said they rented 6' trailers. I told her that should work. I rented the trailer and then headed back across the street to pickup the mower. She did not mention that the gate on the trailer was only 5,5' wide. Immediately after we figured out that the mower didn't fit on this trailer either I went back to UH and told them about the gate problem but they said I left their property so they would not refund my rental fee. I didn't have time to argue with them so the next day I reached out to UH for a refund. I was transferred around on the phone for over an hour of total hold time. I finally got to someone in Customer Service and explained what had happened. After being on hold for about 15 minutes I got disconnected. Soon after that I received an email saying I had left the property so they would not be refunding my 38 $rental charge. Believe me, it is not the 38 $rental feeâ€¦ it's the principal. I feel as though UH ripped me off. So here is my review. MY EXPERIENCE WITH UH WAS TERRIBLE !!!THOMAS N.
The truck smelled heavily of cigarette smoke. The employees were nice though.Pharren B.
They charged me 216 for 1 day service and for a dolly and I'm yet to get my 73 refund they owe me .next time I'm going with the law if my money is not in there by 3: 00 today 0,9/30/21.this was at u-haul center in houma la.JANET G.
My storage number was 1675 and the roof had leaked prior to hurricane ida and I've tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I've even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .William R. | Expérience générale
Le client n'a pas laissé de commentaire.JESUS B.
My entire experience went well.VALENCIA T.
Great jobStanford F.
Be completely honest with customer, if you don't select a drop off. You will be charged 300 $Lee B.
Le client n'a pas laissé de commentaire.Paul E.
Le client n'a pas laissé de commentaire.KELLY O.
Le client n'a pas laissé de commentaire.Tara W.
My sales associate was awesome, she made this experience awesome ðŸ™‚ðŸ™‚LASHONDA M.
Le client n'a pas laissé de commentaire.TRENTON V.
Get furniture and appliance dollysJOE F.
Le client n'a pas laissé de commentaire.MIKE H.
I think Uhaul can do away with there traffic controllers. All they do is cause a mess for everyone else. Useless. .Ms. Darlene and her crew are great!!DENIELLE F.
Le client n'a pas laissé de commentaire.KATE L.
Le client n'a pas laissé de commentaire.pat P.
Nothing , everthing was perfect especially the manager , Tyler he was a great help to me, thanks !!!!!!!Raquell L.
Le client n'a pas laissé de commentaire.arika M.
Friendly, efficient, helpful personnelLewis M.
Le client n'a pas laissé de commentaire.ROBERTA B.
Everything was up to par and I would definitely use this location again when I will need to move again.Ronnie B.
Keep doing the same. Above excellent service!!!!!!BETTY B.
Done charge me 3 times over on a 1day rental. Lie on when I brought the u haul truck back. When I brought it back the next day st 5:30 PM and they trying to say I brought it back at 9:32am on the 2nd day when I was at work since 5am that morning. Just so they can charge me for the 3rd time on a rental. Never use this place again. And I will tell everyone I know about how they cheat and over charge people when they just had a cat4 hurricane wipe out the area and they trying to take and steal money from people that just lost there home due to the storm. Horrible way of doing business and horrible people that works at the Houma locationChad P.
Le client n'a pas laissé de commentaire.JERMAINE S.
-i was told i had a truckf at a location but had to relocate to another location and wait an additional4 hours. -the return scan bar wouldnt work when i returned the truck and was charged 3 extra daysANTHONY B.
Le client n'a pas laissé de commentaire.TROY R.
Excellent customer service and very kind. Help me a lotLorens P.
Yall were awesome and very helpfulJACINTA H.
Le client n'a pas laissé de commentaire.HEATHER B.
Le client n'a pas laissé de commentaire.Rebekah R.
Service was great while getting the uhaul, but once the uhaul did not work, I did not receive any assistance from this uhaul location or roadside assistance.Kourtney L.
Truck had under a 1/4 tank of gas in a area no gas was available! Then got charged almost 80 $for gas. A/c did not work. Never again!!GERALD H.
I would like a compleat summary of what I was charged on my card have not been able to bring it up thank u , for my service all done very personal and quickly in a very hard time , since it was a storm they were dealing withJimmy A.
Le client n'a pas laissé de commentaire.OLANDO C.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.kevin R.
Le client n'a pas laissé de commentaire.NATHANIEL W.
Because of Hurricane Ida this location was out of power yet the staff worked under very adverse conditions and did a fabulous job. I was able to return the trailer with complete confidence they would (and they did) send me a return receipt by email. Good experience.TERRY LEE G.
Le client n'a pas laissé de commentaire.Wendy B.
even in the aftermath of Hurricane Ida, this location was up and running and helping the community.RACE A.
We dropped our U-Haul off in Houma LA. after just being hit by Hurricane Ida. With the chaos of that situation the workers stayed very professional & polite.CATHERINE F.
Great Customer Services, very helpfulZaronte C.
Le client n'a pas laissé de commentaire.Martha F.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.BLAKE B.
Le client n'a pas laissé de commentaire.Kimmi J.
No comment you doing good.LARRY P.
Very nice and helpful peopleCheri H.
Le client n'a pas laissé de commentaire.Mitze H. | Premières impressions
Le client n'a pas laissé de commentaire.TY-HUNTER D.
Go out into the field with customers and go over everything with them while maintaining 6ft of distance instead of just handing of key for equipment, also remember we are customers make us feel more welcome while in your place of work, ThanksDAVIN T.
Had a blowout. Roadside assistance was unresponsive. The 1-800 # is a joke. No answer. On hold - never picked up. Was stranded for over 7 hours.Roy L.
Third time using equipment from this location. Great service every time.MATTHEW S.
Le client n'a pas laissé de commentaire.Megan L.
This is Richard the price can be less because. everything is price to much or get me a discount on the next time l rent the truck.Richard B.
the air in my rental truck did not work properly it half way blowed. it made for a very hot very uncomfortable rideCASSIE L.
Le client n'a pas laissé de commentaire.Cody K.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.Nicole P.
Customer service and accommodations exceeded my expectations.Angela D. | Expérience générale
Le client n'a pas laissé de commentaire.Angelle J. | Expérience générale
Good service nice worker just no dilly but everything else was goodWANDA H.
The employee was super nice. It was not their fault, but the truck I reserved was not there due to it not yet being returned. They were very helpful to enable me to get a truck for moving. Although the truck was smaller, I was able to get what I needed to get done.KAYLA L.
Le client n'a pas laissé de commentaire.Stephanie B.
Le client n'a pas laissé de commentaire.Ricky P.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.KATRENA C.
The 26ft drenched my boxes as I moved in the rain, the truck had a leak in it.CRYSTAL E.
Le client n'a pas laissé de commentaire.THOMAS O.
Try to do so.ething about your rates 444,00 $ for 24 or 30 hrs was a little extremeMARYLAND M.
Le client n'a pas laissé de commentaire.Jennifer L. | Expérience générale
Le client n'a pas laissé de commentaire.William W.
They took two charges out like what the heck you all took more money from me and when i paid for a truck I never got it and I had to use a truck from my family to make twenty trips to move .TRACY B.
Le client n'a pas laissé de commentaire.KAYLA S. | Expérience générale
Great customer service, Friendly staff and great equipment. Chevy runs deep!CALEB B.
Awesome service!KEITH A.
Le client n'a pas laissé de commentaire.Shadi K.
The air conditioner was not workingGABRIELA A.
Good experience. Quick and easy!Scott B.
Not having hidden fees after equipment drop off.DYLAN T.
Le client n'a pas laissé de commentaire.ROBERT M. | Expérience générale
Le client n'a pas laissé de commentaire.ANNETTE P. | Expérience générale
Mr Darlene was very professional as well as helpfulRonald S. | Expérience générale
Staff was wonderful. Top notch center.Yvette D. | Premières impressions
The only complaint I had is that I was made to pay for my lock twice. I paid for it when I originally got the storage and then got charged for it again when I made my first payment. Other than that it was a pleasant experience.Anthony C. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT M. | Premières impressions
Very nice and friendly staff !!Chris N. | Premières impressions
Le client n'a pas laissé de commentaire.Donna L. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny B. | Expérience générale
The staff was very helpful and friendly.Chris N. | Premières impressions
I had a few issues in the beginning but eventually got it all worked out. They need more workers in the office because when you go in needing something it takes forever!SAMANTHA T. | Expérience générale
Le client n'a pas laissé de commentaire.Becky B. | Expérience générale
This was my first time using a storage facility but I would not hesitate to use this location again! The staff were courteous and helped make the experience seemless.Kristi D. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer m. | Expérience générale
The only problem I have is that I have to pay for the whole month and it isn't prorated for when I leave. I was charged 21st each month and that's fine but I moved out on the 1st and you're able to rent it to someone else and it's like uhaul gets double rent for those amount of days. I shouldn't have to pay for the days I'm no longer using it and moved out. That is my only complaint. Merci.amy a. | Expérience générale
Thank you great year of service staff security and cleansesQuinta G. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua A. | Expérience générale
Le client n'a pas laissé de commentaire.Toni R. | Premières impressions
I think it's silly that you have to pay for 24 hour access especially for each unit you have. Maybe just provide an explanation for this charge and people might understand.Jeffrey M. | Expérience générale
Le client n'a pas laissé de commentaire.Delvin P. | Expérience générale
The cleanliness of the facility is what really drew me in.Delphanie C. | Premières impressions
Le client n'a pas laissé de commentaire.LEOPOLD L. | Premières impressions
Le client n'a pas laissé de commentaire.Derek H. | Expérience générale
Le client n'a pas laissé de commentaire.Brennan N. | Premières impressions
Le client n'a pas laissé de commentaire.Adele G. | Premières impressions
Le client n'a pas laissé de commentaire.Todd B. | Online Move In
I Was very Satisfied with my storage, secure and well lit. I would recommend U-haul to every oneTerry F. | Expérience générale
Good service and quality storage units .Great customer service .Catherine W. | Expérience générale
Le client n'a pas laissé de commentaire.Micheal r. | Premières impressions
Le client n'a pas laissé de commentaire.Gail L. | Premières impressions
I'll will rent again when I need toJASON B. | Expérience générale
Le client n'a pas laissé de commentaire.Braeana W. | Premières impressions
Le client n'a pas laissé de commentaire.Donna L. | Expérience générale
Le client n'a pas laissé de commentaire.Eric N. | Premières impressions
Le client n'a pas laissé de commentaire.Rona L. | Expérience générale
We had no problems at all with this facility. We would have preferred to have stayed with this U-Haul facility but we needed two large units and you all were already booked solid. We would definitely call you first if we ever need storage again.Cynthia P. | Expérience générale
Le client n'a pas laissé de commentaire.Tori L. | Premières impressions
Very nice layoutRonald S. | Premières impressions
Love the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaulJoshua P. | Premières impressions
Le client n'a pas laissé de commentaire.Connie O. | Expérience générale
Le client n'a pas laissé de commentaire.ASTRID B. | Expérience générale
Le client n'a pas laissé de commentaire.Pauline C. | Expérience générale
Le client n'a pas laissé de commentaire.Lennis D. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia P. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell D. | Premières impressions
Le client n'a pas laissé de commentaire.Michael J. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine W. | Premières impressions
Less to do with the physical location, but the website and physical site have discrepancies on what is available for units. Reservations made based on units available, but once got there informed nothing of that size available so had to instead utilize two smaller sizes. Doable, but will ultimately be more expensive and not an accurate reflection overall. Regardless, a great facility with a very friendly and courteous staff!Joshua A. | Premières impressions
Le client n'a pas laissé de commentaire.CheriMicol D. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany l. | Expérience générale
Le client n'a pas laissé de commentaire.Vivia C. | Expérience générale
Le client n'a pas laissé de commentaire.ASTRID B. | Premières impressions
Being able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing wellMichael S. | Premières impressions
Le client n'a pas laissé de commentaire.Gayle G. | Expérience générale
I reserved a box truck and storage unit online, with a utility dolly, days before I needed it. I went it to pick up the truck and an hour later, I was leaving with the truck. it should not have taken an hour to get the truck I reserved ahead of time. I also bought a lock for the storage unit at this time and they charged me 11,95 $ instead of 9,95 $ and it took a long time for the girl to take give me the sale price. About 5 hours later, I came to get into my storage unit and it was locked. I called to have them take their lock off and had to wait again. I returned the truck about 5 hours earlier than expected when the staff was still in the office. The guy looked over the truck and told me what my balance was. I wanted a printed receipt so I went inside the office to get one. There I was that I was billed for 2 utility dollys, even though we only had one. The office girl was unable to refund the me the second 7 $charge.Two days later, I am still waiting for my refund. The manager who is able to process the refund has been out of the office for the past few days on sick leave.CheriMicol D. | Premières impressions
Le client n'a pas laissé de commentaire.John C. | Expérience générale
Great service. People very polite, would highly recomend using them again if need be.Tommy D. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin T. | Premières impressions
The two ladies on duty Thursday were very helpful and courteous.Eddie P. | Premières impressions
Clerk was coughing and wear NO MASKphyllis b. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine W. | Premières impressions
Very clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.Sarah L. | Online Move In
Le client n'a pas laissé de commentaire.tiffany l. | Premières impressions
Le client n'a pas laissé de commentaire.Jeannie G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael N. | Premières impressions
I have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.John M. | Premières impressions
The young lady who helped me was Courteous and knowledgeableDana H. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis C. | Premières impressions
Le client n'a pas laissé de commentaire.kell p. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Great serviceElvin R. | Premières impressions
The manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.james p. | Premières impressions
My name is spelled wrong in the emails. It's supposed to be Bryar, not Bryasr.Bryar W. | Premières impressions
They computer was acting up had me locked out of my storage for two weeks and I had payed two months in advancegene t. | Premières impressions
Very nice storageDarla C. | Online Move In
New facility, great location, clean equipment/truck, professional and courteous staff.jeannie c. | Premières impressions
The Workers were so helpful and made everything easy and simple. Great Staff and facility.Michael J. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!