Le client n'a pas laissé de commentaire.gerald F.
Customer Reviews for U-Haul Moving & Storage of Huber Heights
Pour nous contacter
Huber Heights, OH 45424
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
More fully explain how the daily rate worksNancy P.
I want to start by saying the employee who eventually worked with me was helpful and tried his best to fix the issue. The overall problem is that the first truck we were rented was not maintained and was dangerous to drive. One steering linkage bushing was torn and had no grease in it and the whole linkage had an extraordinary amount of play. I only noticed this once we got on the highway and when we hit a bump the truck quickly changed directions even though the steering wheel was still straight. I called roadside service and no one ever answered. We slowly returned to the rental location to show them the issue. We were given another truck, which did not have the same steering issue, but the front end was still loose and vibrated constantly. How these trucks were allowed to be rented is beyond me. We are lucky there was not an accident.Anthony B.
Le client n'a pas laissé de commentaire.Gary M.
very friendly courteous. helped us out . great customer service. will tell friends and family about uhaul. nothing you could do to make it any better. great job.Robert L.
Le client n'a pas laissé de commentaire.Bradly R.
Full service facility...trucks, trailers, packing materials...ready to go. Convenient location...thanks Uhaul!Jack W.
Clean safe place to storeMargaret A. | Premières impressions
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.christian P.
Need more small trailers for motorcycles. Both times I need one from this location you have had none in stock. Had to go to another location to get one.George D.
Pulled trailer to South Carolina and back with no problems. Most of time never know it was back there.Gregory M.
Le client n'a pas laissé de commentaire.Sheena M.
When I wanted a cargo van I reserved it 2 weeks in advance. When I showed up, there it was. 26 000 miles on it and did it ever run nice. I had packed a whole lot of shopping and chores and doctor visits in the 2 days of the rental and it was really convenient. This was a test run for me because in a few months I may need a medium truck/van to move. Everybody/everything worked like a well oiled machine. By the way, it was really hot outside and the A/C worked great in the van. Too bad I can't lease it and live in that van down by the river. (SNL Chris Farley skit) LOLJohn P.
Great customer service!George K.
Le client n'a pas laissé de commentaire.Caleb Z.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Cline H.
Le client n'a pas laissé de commentaire.Candice T.
Le client n'a pas laissé de commentaire.John L.
The gentleman who helped me during the return was so nice and patient. There was a woman in front of me when I got there who was just yelling and being very nasty. He handled the situation very professionally.Monica B.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Cherry M.
Le client n'a pas laissé de commentaire.phil a. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony B.
I didnt see any improvement was needed. Helpful, and polite so if I need to use again I would.Elise T.
I paid for a dozen moving blankets, and a dolly, however, when I got the truck, neither was included.laura F.
Very friendly place and helpfulJoseph O.
Le client n'a pas laissé de commentaire.Harlan L.
Terrible customer servicemaleea D.
The lady working had the rental pulled up and waiting for us and other customers.JOHN S.
Always excellent customer service !!!randy K.
Everything was great. The team member who helped me rent the truck was very personable and fun to work with. I believe he said people call him RabbitMelissa K.
Le client n'a pas laissé de commentaire.Joseph Z.
Le client n'a pas laissé de commentaire.Reisha F.
Check engine light was on for the truck I picked up so I had to delay my drive the next morning while I picked up a new truck.Victor H.
Le client n'a pas laissé de commentaire.Vicki B.
Very poor service didnt have equipment that I reserved had to travel to another location.Robert C.
Le client n'a pas laissé de commentaire.Scott T.
RienRobert D S.
Excellent serviceVirginia K.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.JON T.
The staff were very professional and friendly- would Trent from this location againJo Lynn B.
Nothing was excellentEdith W.
One-way was not available in the desired size so I had to pay a lot more than expected in gas and mileage. Definitely would not recommend this company for someone needing a last-minute truck; very costly.Candra M.
Le client n'a pas laissé de commentaire.Austin C.
Le client n'a pas laissé de commentaire.Loura A.
Great customer service. Thanks!!Loyd S.
Le client n'a pas laissé de commentaire.Chao Z.
Le client n'a pas laissé de commentaire.John S.
Professional, organized! Great service! ThanksPatricia J.
The worst experience I ever had an it still continues and for me to fill this out is a waste of time because nothing will be resolvedBill S.
Le client n'a pas laissé de commentaire.Eric N.
Le client n'a pas laissé de commentaire.Jens K.
Le client n'a pas laissé de commentaire.JON T.
No improvement needed Samantha runs a tight operation! Excellent customer service every time I'm in this location. Samantha and her crew are excellent at what they do. Thank you Samantha ðŸ'Randy K.
I've had a very mixed experience with this storage facility at the present time. I'm disappointed and disgusted with my most recent transaction. I can't say I would be able to give an opinion that wouldn't be filled with venom.Heather B.
Le client n'a pas laissé de commentaire.Peter D. | Expérience générale
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Jon T.
Le client n'a pas laissé de commentaire.Miranda M.
Le client n'a pas laissé de commentaire.Dean P.
Le client n'a pas laissé de commentaire.Cody P.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.Rebecca S.
My drop off was so easy. The gentleman who was there was very nice, and helpful. I've rented at this location before. But things didn't go so well. This rental made up for all the others.Janine M.
Le client n'a pas laissé de commentaire.Jaylin H.
Le client n'a pas laissé de commentaire.VIKI R.
Checkout was quick, return was easy - very good experience. Thank you for making the move less painful!Kay P.
Le client n'a pas laissé de commentaire.Lauren H.
Drop off was quick and easy.Meghan M.
Le client n'a pas laissé de commentaire.Mary B. | Online Move In
Le client n'a pas laissé de commentaire.Jason P.
Everything was great and the gentlemen that helped me was super friendly. The only thing about the truck was that it smelled like weed. I am guessing from whoever had it prior. I was not concerned but someone else may have been unhappy about it.Jessica R.
The general manager was rude and unprofessional. Our items were not prepared on time and caused delays with the moving company. However Roger was extremely helpful and did all he could to help rectify the situation. We cancelled our original reservation and purchased a different transport. U-boxes are a joke as well as the alleged notification system the general manager used to notify us. We have zero communication from uhaul or the GM regarding updates to our reservation. She was extremely coarse and unpleasant. Even towards her employees.Brittany B.
Extremely friendly and helpful. Curbside turn-in was fast and easy.JEFFREY T.
Le client n'a pas laissé de commentaire.Patricia M. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany M.
Le client n'a pas laissé de commentaire.Clarence R.
No suggestionsCharles B.
The cab of the pickup not very clean. That could have been better.NORMAN W.
Le client n'a pas laissé de commentaire.MARK L.
Le client n'a pas laissé de commentaire.David E.
Th customer before us did not have their truck back when it was suppose to be. I would suggest maybe scheduling an hour gap or something to make sure the customer returns early enough. The uhaul rep offered us a bigger truck but we didn't want bigger so we got a cargo van instead. Everything worked out but just a little hassle because the 10 inch truck would of worked better for us. We rent once a year for a 5k we set up and we are usually on a time crunch ourselves.Christopher C.
Le client n'a pas laissé de commentaire.Mark L.
This is a well stocked, clean and efficient location. Easy and efficient check it and check out.Michael C.
Le client n'a pas laissé de commentaire.Jessica M.
A little bit of training on the reservation software wouldn't hurtMark J.
Le client n'a pas laissé de commentaire.Benjamin J.
Strike 2! Was charged for 2 gallons of gas that I shouldn't have (I did the math when filling up with the worst possible assumption of 5mpg) last month. I let that go thinking, ah no big deal. Rented a van yesterday, and was charged for 20 some miles, when I had told the rep it would be 10-12 total. He said â€œwanna make it 15, just in caseâ€...I said â€œsureâ€ understanding I would be prorated. The total mileage was 10,7 when returned. Shouldn't have to provide photos of proof, but I did, to receive my credit. PLEASE STOP THE SHENANIGANS AND THIEVERY!Kevin L.
Le client n'a pas laissé de commentaire.Ruben G.
Le client n'a pas laissé de commentaire.raven h. | Expérience générale
The employees were not wearing masks. Made me very unconfrotable.Curtis E.
Le client n'a pas laissé de commentaire.ernest B.
Staff and Management are great!Jasmine M. | Expérience générale
With my 1 way rental I was promised a free month storage unit. Uhaul computer system for storage units was down when I showed up early to get the unit to unload the items I had moved. All I got was sorry there is nothing we can do" and they would not provide a storage unit for me. Uhaul had not lived up to our agreement and still they wanted the truck back on-time. I am very upsetbrian M.
Staff was very rude, gentleman who connected trailer was only concerned if the brake lights and turn signals worked. Did not check that marker lights or license plate light worked. Did not even check trailer overall, I took pictures of all just to be safe. Returned trailer to same location, and again staff was very distant and not friendly. Originally I called the 3rd street location in Dayton, Ohio as I have worked with them before but was made by uhaul to utilize this location as no car trailers were available at the chosen location. This made my rental longer because it being a few miles out of my route. The equipment was in superior condition and more than met my needs. Service was awful across the board. If I could get a trailer as good as uhaul elsewhere I would. Your equipment keeps me coming back, not your service. Infinity thumbs down on service. MerciMichelle H.
Le client n'a pas laissé de commentaire.Jared W.
Le client n'a pas laissé de commentaire.Michelle B.
I forgot to say something about the tires were pretty worn on the trailer I hadJoseph O.
Le client n'a pas laissé de commentaire.Zondra B.
Le client n'a pas laissé de commentaire.TYLER S.
Le client n'a pas laissé de commentaire.Falishia S. | Premières impressions
Le client n'a pas laissé de commentaire.linda g. | Expérience générale
Le client n'a pas laissé de commentaire.Peter D. | Premières impressions
The wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.sherry p. | Expérience générale
Le client n'a pas laissé de commentaire.Guy H. | Expérience générale
The staff are always friendly and easy to work with. They make sure you have everything you need. We've used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!DICK M. | Expérience générale
Wouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.Alexis g. | Expérience générale
Le client n'a pas laissé de commentaire.Deanndrea L. | Online Move In
Le client n'a pas laissé de commentaire.Takoya P. | Expérience générale
Excellent facility. Easy to get in and out of and staff were fantastic!Cathy W. | Expérience générale
Le client n'a pas laissé de commentaire.Jearlene M. | Online Move In
Le client n'a pas laissé de commentaire.Dorothy A. | Expérience générale
Le client n'a pas laissé de commentaire.Tiana F. | Expérience générale
Le client n'a pas laissé de commentaire.Denee J. | Online Move In
Le client n'a pas laissé de commentaire.greg j. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy S. | Expérience générale
There was a dead mouse in the hallway but other than that a very convenient and safe experience.KRISTA S. | Online Move In
Le client n'a pas laissé de commentaire.Patricia M. | Premières impressions
Le client n'a pas laissé de commentaire.Seth B. | Premières impressions
Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.John L. | Premières impressions
Le client n'a pas laissé de commentaire.Jason R. | Expérience générale
Le client n'a pas laissé de commentaire.sonseeahray c. | Expérience générale
U-haul is excellent and very busy. But everything went smoothly.lisa s. | Expérience générale
When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!scott f. | Premières impressions
Le client n'a pas laissé de commentaire.Joe L. | Expérience générale
I was there 3 years with no added benefits, but my storage fee went up every year. Otherwise it was a good experience and the staff was always helpful and friendly.melissa w. | Expérience générale
You guys are very professional veryhelpful employees always keep up the excellent job . Take care God bless and stay safe .Anita P. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan B. | Expérience générale
Le client n'a pas laissé de commentaire.Alfredo J. | Expérience générale
Le client n'a pas laissé de commentaire.Katheleen C. | Expérience générale
I was told at time of rental that once the contract was closed a refund would be issued at a prorated rate for time not used. That's why I moved from my previous storage unit to UHaul. I have been a customer for 3 years. I made my payment on the 23rd and moved out on the 26th and was told sorry no can do. Total of 3 days used. I will never rent or refer anyone to rent from uhaul again as we were lied to. I would like someone for corporate to contact me with regards to this issue at 937-409-3587Kristen V. | Expérience générale
Le client n'a pas laissé de commentaire.Brandi S. | Expérience générale
Le client n'a pas laissé de commentaire.lawyanna m. | Expérience générale
I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.VAUGHN R. | Premières impressions
Everyone was friendly. I will return.Kash B. | Expérience générale
Le client n'a pas laissé de commentaire.Joe L. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas H. | Online Move In
Everything was good. Liked the carts that could be used. Would be good to have a cart that you could put mattresses and box springs in. I as very nice you had a place where things could be donatedCathy W. | Premières impressions
Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.patricia h. | Premières impressions
Le client n'a pas laissé de commentaire.Vicki S. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan B. | Premières impressions
Le client n'a pas laissé de commentaire.Maria I. | Expérience générale
The UHaul rep was very helpful, Knowledgeable, and kind. He explained everything and even offered to walk us to our storage area. Outstanding customer experience!Mark W. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL G. | Expérience générale
Friendly and helpful staff, worked efficiently to accommodate my needs. The facility is clean and well-maintained.MICHAEL G. | Premières impressions
Le client n'a pas laissé de commentaire.nicole m. | Expérience générale
Le client n'a pas laissé de commentaire.Casey C. | Expérience générale
So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.Morgynn V. | Online Move In
Outstandingjoedy b. | Expérience générale
Overall Great Company and Friendly staff at this location!Jamie J. | Expérience générale
Le client n'a pas laissé de commentaire.Renea S. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony A. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel C. | Premières impressions
The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.Janine M. | Premières impressions
The customer service clerk, Brianna, was very efficient, friendly and checked us out with ease. The storage facility is awesome, clean and very easy to navigate. I would recommend this facilty highly.Rachelle M. | Premières impressions
Great service. Clean!! Thank you!Lisa W. | Expérience générale
Staff were very helpful and informative!kathy m. | Expérience générale
I would recommend this facility!! I was more than satisfied with my experience!!robin d. | Expérience générale
I was overcharged, instead of 60 $I paid 90 $and when I called them to tell them? Oh, we will tell our supervisor and get this fixed. Never happened. More than 1 person needs to be there tooAmy M. | Expérience générale
My alarm would go off every time I would enter my storage locker. Say had a problem giving me my free monthly storage which means I had to travel from Springfield Ohio to Hubert heights 3 times.Ricky H. | Expérience générale
Items covered in bird poop and dirt on it every time I visited (very gross). I emailed a 'samantha hull' multiple times about it, w/ no replies. The price was raised, and so that was it for me.Denee J. | Expérience générale
Good location, easy access.Tony K. | Expérience générale
The staff was wonderfulDavid M. | Expérience générale
clean place...could live there...just kidding very courteous and knowledgeable. It is a spotless and very well maintained facility.Michael D. | Premières impressions
The truck that I was assigned had really bad steering issues. Other than that the staff was a great help with all my needsDean S. | Premières impressions
Had a good experience here, I just couldn't afford the price any longer so I had to move to a different facility.Elizabeth M. | Expérience générale
S.O.Jeremy g. | Expérience générale
Great serviceKeenan B. | Expérience générale
This U-Haul facility was great. Very clean and easy access. The employee were extremely helpful. Would use this facility again.Nancy C. | Expérience générale
The staff was very helpful, facility clean and well maintained I would definitely go back when needed.Stacey T. | Expérience générale
Made a reservation for a storage unit on July 18 or 19 for the 22nd. Came in on the 22nd and computers were down so I couldn't get my unit. Came back on the 23rd 2 same thing,.couldn't get my unit.ronald s. | Premières impressions
Schedule a truck pickup and no reservation . Then when went to drop my I couldn't unload because they lied and had the storage locked and now I have to pay my movers 290 move to come back today .Chris B. | Premières impressions
Storage unit had leak in ceiling which got my unit wet along with created black mold in my storage unit. Cannot get a manager to call me back about this. Poor communication within this store.Dustin F. | Expérience générale
Provided excellent service when renting the storage locker and answered all my questions after rental. Would recommend renting at this location.William F. | Expérience générale
Very good experience. The staff and especially the manager were extremely helpful.bill r. | Expérience générale
Everything was goodJoel H. | Premières impressions
Thanks for your Support.Ethel C. | Premières impressions
I was pleased with the staff and the truckcynthia g. | Expérience générale
Excellent experience, very helpfulShabree R. | Premières impressions
Very clean, very secure, nice people, fair price. It's nice to have carts for muse, and the cleanest restrooms I've ever seen.Maria I. | Premières impressions
The staff was wonderful and helpful. The only thing that was frustrating was u-haul's insurance policy; I don't want, nor need insurance on my items. I don't store my valuables away from me.Denee J. | Premières impressions
We were pleased with the unit and the employees that we dealt with. Would definitely recommend it .cindy p. | Expérience générale
The gentleman was very helpful and very friendly. I didn't feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!cheyenne i. | Premières impressions
This uhaul storage location is absolutely excellent! I wish all the uhaul storage location's should be updated just like Brandt pk. Thank you for having such a clean and well managed business!Christina R. | Expérience générale
Samantha was great!!rebecca b. | Premières impressions
All around great service by the 3 different people that waited on me.Amy H. | Expérience générale
Thank you Bonny for the superior service.Debbie C. | Expérience générale
Start to finish, complete disappointment. I had one free month storage because of a one-way rental. However, experience was so bad that I never moved my things in. Got unit on 3/30/19.Closed out 3/31.Satarah T. | Expérience générale
I had an outside unit and did have some mildew damage on one piece of furniture, but everything else was fine. Most everybody was very nice and helpfulLINDA M. | Expérience générale
I was upset to find out an employee gave me false info. I was told if I closed out my storage unit mid month, if I was paid up on my rent and left the unit clean I would get a partial refund.beth h. | Expérience générale
Samantha and team did a great job of informing us and keeping our valuables secure, Thank you for a great experience The Gross'sHarold G. | Expérience générale
Issue was resolved immediately and way above expectations.chad b. | Expérience générale
very polite young man and very helpfulDonna G. | Premières impressions
Pleasant experience. Staff is very nice and helpful.Sandra E. | Premières impressions
efficientCarol H. | Expérience générale
Clean facility and great customer serviceJeannie J. | Premières impressions
Very well keptpeggy j. | Expérience générale
A number one!Kristin M. | Premières impressions
Upon arriving in Springfield Ohio from Warren Mich my storage wasn't available leaving me to leave my property and UHAUL truck parked on a public street for 4 days😥😥...then being rerouted to HuberheSherry M. | Premières impressions
The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.Diane R. | Premières impressions
Staff was always knowledgeable and friendly. Storage facility was very nice and well maintained. I like that you had to swipe in and out and I like that "heated" units were offered.Mandi L. | Expérience générale
Outstanding service people in huber heightsStephanie B. | Premières impressions
excellent service and made the process very comfortableWilliam F. | Premières impressions
All of the ladies helping me proved excessively helpful, sincere, and friendly in all interactions. I truly felt like a welcomed guest.David J. | Expérience générale
I enjoyed storing my belongings here.Kandice M. | Expérience générale
Every thing was good except the one light on trailer was broke and was charged more than we were quoteddawn c. | Réservation
The employees are wonderful. Very pleasant and always helpful.Amanda M. | Expérience générale
It was awesomeMark M. | Expérience générale
Sam.....the manager is a great asset to your company. She will do what it takes to go above and beyond for for people!!Pamela E. | Expérience générale
Great experienceJAMES B. | Expérience générale
Excellent service receivedLINDA M. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
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