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Clean the vehicle inside. Clean the dashboard and disinfect the vehicle inside.
Too expensive, $133 for almost 8 hrs on a 20ft.
Everyone was very helpful and answered all my questions.
I've moved in the last 4 years several times and utilizing Uhaul from the vehicle to the employees they are always very helpful and friendly answer any questions. Much appreciated!
Todo muy bien por eso siempre me gusta contratar los servicios de ustedes Gracias
Keep do it great job guys, Thank you so much for been so much friendly...
Randy was awesome!
at the moment can't think of any.
Nothing. Overall a great experience.
Catálogo de medidas.
Please make sure the roll up door works properly and other minor items that have a direct impact on the customer's use of the vehicle. I wasted some time and expressed frustration due to poorly operating window crank and rear roll up door. I notified U-haul, but no amount of "sorry for the inconveniences" will rectify the couple hours I lost. Please remember that a proactive customer perspective is better than a reactive apology to the customer.
the truck was dirty on the outside
I had an ok experience, but not spectacular. With social distancing it was a little unclear where we should wait in line to pick up. When I finally got to the front, the person helping told me he was still helping another customer (who was not in the room). Someone else finally arrived to assist us. The truck was mostly clean but had a spill of some kind in the bed that had not been handled. Most of my experiences with uhaul have been lovely, this one was just fine.
clean truck, friendly people
All good
Truck was kind of outdated with everything manual
Excellent service
The moment I arrived someone acknowledged me and was helping me unload my trailer. I was done and on my way in less than two minutes!
Need my money never use the trailer
Perfect customer satisfaction.
Only one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billed
returned truck and trailer a dsy early, but was charged for the total of three days when i only had for 2. Talked to rep. and was told i would get extra money back but eas chsrged the complete est. price. am waiting fo bank account to reflect it
I had the truck back on time but had to unload it the storage manager told me I would not be billed for an extra day since I was unloading however I was billed for and extra day I would recommend not telling customers one thing and then doing the opposite
Great service and excellent equipment. Friendly staff.
I reserved a van and when I was about to pick it up, someone else was on the driving seat ready to head out!!!! Also, nobody of UHaul field personnel wears mask or keep social distancing within them nor with the customers - this is serious considering that we all are dealing with a worldwide health crisis.
The lady who attended me when I rented the van did it in a bad way and she really has no idea what it is to serve the public. They should not have people like her serving clients that gives the company a very bad Image. Contact number 87733397 day saturday january 30 5:22 pm.
Worst customer service and truck was filthy.
Nothing, the workers there were excellent, nice , friendly and answered all my questions even had me laughing. I always rent from this uhaul and I always send friends and family there for years. And I mean years.
Hi i use uhaul all times trucks or tralles i very happy with the serv. thankis
More communication among the staff regarding mobile return. There was no key deposit box at this location and the team member who assisted me seemed to not understand that I had completed my rental return already and just needed to return the key.
The trailer door/ramp didn't close good, and running lights didn't work but I used it during the day so I didn't care much the guy in the return section very friendly, respectful and polite
Spoke to man on the phone who was horribly rude. Will not use U-Haul again because of that one phone call with that man. I was polite with a simple question and was given nothing but a condescending attitude.
We loved the uhaul experience! Lilliana was great!
This is NOT the person who reserved the truck. My name is Ron. The renter was named Juan Melo.The reservation was made using an incorrect phone number (tied to my email address). I called your 1 800 UHAUL number to inform them. They changed nothing. COMPLETE inefficiency and potential for fraud.
Movers were Great and really helped alot in such a short period of time. Would definitely recommend.
Everyone here was amazing to work with! Including the representative at customer service that changed me from the slingshots orlando location to this one. I was so frustrated that slingshots were completely useless as they were new to U-Haul and couldn't help me at all with my return. I was upset that the first customer service person tried to connect me with scheduling but couldn't find the number then disconnected then disconnected the call while transferring. Thank God for the second representative that felt me me being rude and pissed off, took total control of the issue, and was able to change location to hunters Creek as I was pulling in to the facility. I don't know her name but please thank her for me somehow!!! Also, the gentleman than unhooked the trailer super fast at hunters Creek explained the return process and got me on my way while standing in the rain with me deserves some kudos!! I was dead set on never using U-Haul again but these last two encounters changed my mind. Great Service Recovery Y'all!!!!!
Have representatives do less talking and more service to movewaiting lines
All good
Nothing it went pretty smooth
Better management, more organized, and better communication within employees.
I had a great experience all the way through the entire process. Thank you.
The store owner was able to provide great service! Will come recommend again!
Truck had a lot of damage but ran good enough to get the job done. Once I dropped the truck off they wanted to charge me twice the price I agreed when rented. Had to go inside and stand in line for a long time to get the issue resolved. The person at the desk still argued with me till I showed my contact.
I come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.
Equipment was working great but my truck was dirty inside and outside I had to throw out garbage from previous renter
communication is not the best at the location i went to. plus i was told i would be charged an extra $10 for gas when in reality i was charged $25. in total i spent about $65 just to use a cargo van which seems a little bit pricey compared to their actual trucks. times are hard, some of us unfortunately have to move our things and don't have funds like that, so the fact that the ending price was never properly communicated with me is upsetting.
not everyone can use the app, be friendly to walk ins
Over all good experience. Tried to charge me for 3 days and I only rented for one. He corrected it when I questioned it.
I would like to know if I will have a refund because I paid for 4 days and only used it for two days. Thanks a lot.
Inside of trailer had trash in it. When I returned the trailer I did see personnel cleaning another vehicle. Office staff: mine was nonchalant while other was actively and friendly helping a customer.
We did not drop our trailer off here. We ended up getting charged over $200 additional for our rental supposedly being returned to a completely different state than where we actually returned it. Still waiting for a resolution.
I was taken care of by a highly professional and knowledgeable employee, Danny Perez. I was in and out and quickly and definitely will keep this location in mind during any of my future moves. Thank you.
Realmente satisfecho todos muy atentos y la entrega super rápido
Perfect 👌
Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience
Everyone very helpful and friendly!
This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.😍😘as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I did not have any need for or interaction wi5 staff.
The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.
Personal friendly and professional
I would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍
Really Good.
Jorge Mercado who is the General Manager of this location was extremely professional and helpful.
The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.
Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.
Excellent
My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.
Excellent staff and facility.
Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.
It was Great very clean helpful staff!
Only they said that the first month is free and they aplay the fees in my credit card. Explain why?
Great Job to everyone 👍🏾👍🏾
Super friendly employees
The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.
Absolutely no complaints
I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.
Management was AWESOME!!!! They took very good care of my storage needs.
Ok
The best U-Haul
The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!
The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.
Not comment.
Excellent
The best u-haul storage facility i ever uses
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Great staff very helpful and kind
Excellent service
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
George was awesome and took care of me!!
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
.
Best, so far.
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Good job
Great
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Personnel were very professional and attentive to my every need
Great customer services and facilities
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
N/A
Excellent storage area. Staff very friendly and helpful.
This facility has a great team, is well run and is very clean!!
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
Would use again.
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
Great service, great deal, great location.
Convenient location.
Every one was kind and very friendly and waited on each customer with great care..
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
Excellent service
The manager George was very polite and was able to answer all my questions
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Simply excellent ( David, Nathalie and cleaning girls )
Best Uhaul location I have ever used.
Excellent treatment and service is all I can say.
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
Excellent service
Was a very good experience thank you
The staff and general manager were attentive and provided excellent customer service.
Very friendly folks and a very clean facility.
Great place, great staff.
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.
Great facility
very good experiance
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
Always friendly and helpful. never had a problem
xxx
The best Uhaul storage in town!!!!
I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Great customer service and satisfaction
The best service and very convenient
Non of the above because I never moved in. I had requested for this order to be cancelled.
place is clean and staff very helpful.
Excellent
No comments
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Very friendly and helpful. Couldn't have been smoother. No issues.
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
Great customer service thank you all for a great job
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
Excellent
The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Always felt that our belongings were in a safe, convenient place. Thank you.
A
thank you for your help.
Staff helpful & kind.
From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
V Very expensive
Im very happy with ur customer service at hunter creek
Excellent customer service and amazing staff.
During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
Great service personnel, location was good and I was very satisfied with this experience.
