The associate that took care of me was in simple terms incompetent and rude. When he checked me out he just handed me the key and said nothing. Usually they pull the truck up for you to inspect.. But i had to go back in and he pointed to a truck and said that one. It was the wrong truck so i had to go back in and he went and found the right truck finally. I have rented many trucks from U Haul over the years and have never seen this level of unprofessionalism. I think this young man needs to go back into training at the least.
Angelo P.Customer Reviews for U-Haul Moving & Storage of Hunters Creek
Testimonials From Recent Customers
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The only white man working the counter consistently kept expressing how much he doesn't care, he won't fix any problems, "wanted to call his wifey" they didn't have the truck I reserved even though there were multiple on property, which is one of the things they refused to fix. I intended on paying cash and this man rudely told me I HAVE to use a credit card. Literally will never use this location again, if I chose uhaul at all. Would much rather find another rental company.
Brianna S.Get rid of employees and recruit new crew , terrible customer service & no actions for there wrong doing , definitely reported to corporate relations
Salvador G.Great service
Samuel W.The trailer that I rented was extremely dirty, I had to washed it when I got home, it was embarrassing to hauled like that, there should be a policy where customer get reimbursed by cleaning equipment because customers can get charged a cleaning fee for return it dirty, I didn't have the time to rejected it, next time I will
ROBERTO J.When I first move in to the storage in june Gary told me that the month of June was FREE, he move me out and re charge my debit card, I dispute the issue over a month and it wasn't fixed. I knew that I was moving out soon I give up because I relise that Gary wasn't going to keep his promises. I will not recommend this facility to anyone at all, all the staff there need more training. I had another unit on Narcrossee where the staff there were more friendly and more knowledgeable., they made my move so easy on Thursday, where they make sure the truck was available the next day for me. Even though when i walk in that Wednesday afternoon, the staff did understand my frustration with they knowledge, i walk out with the biggest smile on my face. Uhaul needs staff like them . The Narcrossee staff are more friendly there. If I had to do another rental again from Uhaul, I would go over that facility instead.
WESNA D. | Expérience généraleUn poco de rapidez al momento de atender al cliente
jerry O.Need to have bluetooth capability in trucks for the future
Michelle H.The pre-agreement milage and fuel capacity were off. They quoted milage was 3 off and they said the tank was 7/8 full when it was actually 5/8 full. I adjusted the milage and tank in the pre-agreement web thingy and added photo prof. Yet when I checked in the truck, those amounts were not accounted for. It's hard to tell how much gas to add back in. I added an 1/8 too much. They didn't charge me for their gas discrepancy, but is was in fact five dollars that they gained. Then they charged me for 3 extra miles I didn't use. Not a big deal, we're talking like $10, but the info I provided in the web app was ignored.
John R.Thank you for always being quick and deligent serving your customers in this location. It is very convenient for me doing all my side business
jessie P.Nunca me enviaron el recibo al correo
LUIS S.Don't double charge customers.
diego M.It was difficult to find the bar code to check in via mobile. There wasn't anything indicating where we could find it.
Luis V.Goooooood
HILDER N.I was charged for two days, but I couldn't use the truck for 48 hours. I didn't understand that.
Ramon R.Excelente
FRANCISCO V.Bien
Wilfredo R.Todo bien. Gracias
Delsa R.Efficient, in and out faster than I thought I would have been. Fair price, no issues.
Devaughn P.My bill was not itemized until know I don't know why from $19,99 went up to $54,2
JESUS M.Cory was excellent.
Omar J.Overcharged for the rental and have a dispute open. Ref: 4028264
Robert G.Although they gave me a discount for the gas that was not in vehicle very appreciated but it was very empty and the truck was so dirty looks like they were transporting a few dogs in there they also smoked so much it irked truck was filthy in and out
Ramon V.Manage to hold onto the current personal for as long as possible.
William L.Muy bien organizado
JUAN F. | Expérience généraleEverything was well!
gilberto G.Por mal servicios y cerrado lo de peor
marielys m. | Expérience généraleNothing everything was great
Bill A.work very fast
Welton P.The trailer had grease all over the lower back and got all over our legs. Ruined our pants/shorts. We use this location all the time so prob a one time thing but really messed up our stuff.
Corey A.Clerk was not welcoming, seem upset and not polite with customer!
BertrandEdouardR B.Staff was friendly
Andres P.I've been renting from this location since 2004 and the employees that are there now have brought this thing down to the ground Is with poor work ethics! This place needs to be restructured and brought back to its glory! The truck was dirty and smelt like urine
Jason G.La atención en este UHAUL es excelente por parte de este equipo muy atentos y cordiales no los cambio por nada tengo casi 4 años rentando aquà son los mejores y bueno yo hablo español y liliana es la que me atiende es muy profesional y amable Gracias por todo UHAUL
Guillerez gil R.A little more help with checking the vehicle with the text message. Some of us are older and don't enjoy doing things on our phones.
Patrick M.Nothing! Keep doing what you're doing!
sondra J.Great team and wonderful experience! Thank you so much
James C.The best U-Haul location in all the area!! Congrats!!!
Jorge L M.The facility was always CLEAN when I was there and the staff was always friendly and helpful! I definitely would recommend this business!!!!
Teresa C. | Expérience généraleHave people actually be paying attention and make sure they get the equipment they are supposed to be renting. Took so long to get my truck we needed to beg for extension.
KEVIN F.The reservation for a truck is futile. Then employees at the front desk were in a bad mood. One of them even went as far as to tell “If you do not have a reservation, there are no trucks available!†so everyone in line could hear. I had a reservation and there was no truck available. We had to wait until the next day and I made my reservation at least a week in advance. No one wears a name tag either.
Daniela M.I reserved a 10 ft, 4 days prior to the move, where I resided, get a call stating no trucks available, had to drive 45 minutes just to pick up, when I get there, no hand trucks available and the reason I got from the gentleman at the desk, was that due to being a one way rental, none available… every truck should have a hand truck, but that's my opinion. Once registered, I get the keys to a truck that is boxed by two other trucks, so had to walk back just to tell them of the situation, he came back with another person to move them, just so I can reverse the truck given, again, horrible experience, travel time, and poor customer service.
Sonia Q.The kid that hook the trailer up did not do a complete light check.
Jonny J.Satisfied
Ricky H.Práctico y buen servicio
Diego S.Van was not as clean as it should have been. The back right breaks, and signal light was not working.
Fred M.I was very upset with how no one communicated with me about an updated time on my reservation. I had to find out right when I pick up the vehicle, that instead of me having it for 24hrs, I could only have it for 6hrs. It was very inconvenient for me and my family.
Mileena C.Everything good
manuel C.The girl that dispatch the equipment is very nolegeble
hector A.everyone charges too much they are not good due to lack of professionalism and the services are bad very dirty
gustavo M.Maybe have a massive Dumpster on-site and charge people to use it. That way customers can save time and not look for places to dump big pieces of trash.
renod E.Trailer was not clean. It was dented and many exposed and frayed wires.
Jon W.I rented the truck for about 3 hours but was charged for 2 days. However when i called, the young lady i spike with was able to correct that error. Good job!
ronald A.Was a very bad experience, the U-Box came w/o cover protector and was all wet inside, I couldn't use the furniture pads because they were all wet. 14 days later, the U-Box arrived to my new location with a nest of red ants inside. And none of the complaints I made by phone with customer service were recorded in my account as if nothing had happened.
Eliana G.The service, cleanliness and ease of use was appreciated. After planning to only use the unit for one month I have decided to maintain my unit for the duration of my new lease.
Shaton R. | Premières impressionsChris couldn't do enough to assist us. Lovely clean, new truck. Will definitely rent again from this location!!
naville G.Good service, great prices
melvin S.I maintained a storage unit at this facility for many years. It was Always clean, dry, well lit and I never had any indication of any form of infestation. If I ever need it I would certainly use this storage facility in.
ANDREW M. | Expérience généraleMerci
jessie P.Staff was not very professional. Did not feel like a valued customer.
Ryan T.I ordered dolly and furniture Dolly and it said available on website but when i got there staff said it was not available at all. Suggest to have accurate information
Katherine B.Very nicely people. Thanks for the attention. God bless you all.
Leidy J. | Expérience généraleKeep up the Good Work
Earlene S. | Premières impressionsI think the associates were friendly and helpful. The miscommunication as to where my box was and where it was supposed to be was very frustrating. I spent four days trying to get this all settled before I could get my box delivered to where it was supposed to be.
laura s. | Premières impressionsTodos los empleados muy formales y atentos, y en especial la supervisora de la mañana, la colombiana es súper. Gracias y si volvería ahí igualmente rentando los carros .
Maria C. | Expérience généraleMy apartment building was struck by lighting and caused a fire. I wish uhaul understood my situation and did not charge me over $200 to store what we could save for just one week. Empathy goes a long way. Or even maybe offer a discount.
mari t. | Expérience généraleHelp me with my storage problem
Michael N. | Expérience généraleTodo perfecto pero tuve problema con el acceso 24 hs a las 1 de la mañana y vino la policía pensando que estaba haciendo cosas mala eso no me gusto mucho podrían avéneme llevado preso y eso no es justo fue un error de ustedes y nunca me llamaron para pedirme disculpa y eso quedó todo informado en la oficina y también en el sistema de seguridad de ustedes
Cesar a. | Expérience généraleThe whole staff was awesome
Brian F. | Premières impressionsLoading entrance was blocked by trash or move out items that people looking thru to take whatever they didn’t take just left where ever and not put back neatly therefore blocking loading entrance.
miguel m. | Premières impressionsBest staff ever
Juscelino M. | Expérience généraleHice un reserva del almacén con varías semana de anticipación y cuando llegue al almacén después de 18 horas manejando, me dijeron que no tenía mi almacén disponible. Por otra lado no recibí ninguna ayuda adecuada por parte de ellos.
Fabricio P. | Premières impressionsVery clean facility and the person that took our information was very friendly and efficient!
marilyn n. | Premières impressionsThe manager Chris was very helpful. He was was quick to help with with any questions/issues I had.
Robby C. | Expérience généraleHorrible please horrible staff Will never use this place again
allyssa m. | Expérience généraleAll of the staff have a great attitude and were very helpful and the facility is super clean.
Louis S. | Premières impressionsThe manager Chris was very professional and he has a well trained staff. Very helpful
Glen G. | Expérience généraleThe staff told me a reservation doesn't mean you actually have a reserved unit. I drove from Miami to this location only to not have a unit available but worst of all they said I did have a unit unpacked my stuff and the unit they said was available wasn't available. I went to pubic storage they had a unit Available and was east and simple also after hours with their reservations process you actually get a reserved unit.
Anthony D. | Premières impressionsNa
mansour a. | Premières impressionsWill like longer hours on the weekends in case I need to access any of my stuff.
Dagmaris F. | Premières impressionsWhen I made the initial reservation they told me to call a day before to schedule pick up time and location. Location was far. Then I had to call for the drop off site they never gave me a storage, I had to call to call again to schedule a storage. I mentioned I had a 20 foot truck they gave me a 10x10 my truck was packed from front to back, my things did not fit in the storage. I had to look for another storage elsewhere and pay $215 because of Uhaul worker's not having knowledge about size of the unit. It's obvious that a 20 ft full truck was not going to fit in a 10 x10 so I had to pay money I was not counting on spending. I called to mentioned I need one more day with the truck they told me it would be $40, ok . The next day they called me rushing that I had to return the truck or I would be penalized and charged $50 more besides the $40. We returned the car trailer the same day 3/29/22 to the Uhaul and I was charged for it like if I turned it in on the 3/31/22. So again I was charged 85$ extra. I am so disappointed with uhaul.
Ana G. | Premières impressionsexcellent services. thanks
ruben i. | Expérience généraleStaff was extremely helpful. Showed me how to use access code & the carts that are available to us to load my items on.
sheryc i. | Premières impressionsHaving been minimized by Secret Society and what belongings I had left NOT DESTROYED, this storage center gave me great piece of mind until I could secure an apartment once I sold my minimized and destroyed home. I give it an A+++... Thank you again
Michele M. | Expérience généraleThe team at UHaul Moving and Storage at Hunters Creek were very accommodating and helpful. I would absolutely recommend utilizing their location for all of your moving and storage needs.
Sam J. | Expérience généraleLa persona que me atendió fue muy amable conmigo me gustó el servicio.
Idegory R. | Premières impressionsThe hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I've had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he's in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car
Julius R. | Expérience généraleDo not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.
Tammy Winter T. | Expérience généraleOvercharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100,68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.
Konstantinos P. | Expérience généraleThe restroom was yery clean as well as the Storage room. Very Happy over all...
ROBERT H. | Expérience généraleI was charged when moving out a month not
Geiselle A. | Expérience généraleVery professional great staff.
Glen G. | Premières impressionsLyianina Miranda needs to be re-trained. Terrible customer service skills.
Shelby W. | Expérience généraleHasta los momento fine
ESTEBAN G. | Premières impressionsLyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.
Shelby W. | Premières impressionsI will never use uhaul ever again. I've used this company for over 15 years and I was treated so badly this time around that it makes me sick how y'all let this go on.
NICOLE C. | Expérience générale1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity
Star B. | Online Move InEvery time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.
earnest s. | Expérience généraleThe manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone
RONALD G. | Premières impressionsIt would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!
JOEY F. | Expérience généraleGracias
celso g. | Expérience généraleNefasto el tema con ellos
Julian R. | Expérience générale