Customer Reviews for U-Haul Moving & Storage of Hunters Creek

Évaluation :

4

It was very high millage truck very uncomfortable to drive . With tot of notification parts .which could case serious account

Évaluation :

2

I was overcharged three times in this location. Staff is nice, facilities are well maintained.

Évaluation :

3

I did the online pick up and it was a disaster. It had 2 little dents and I could not download a picture of it or for the millage, which was marking one extra mile from the numbers online. Rented a Dolly and it wasn't in the truck after I was charged for it. When coming back the other day in the morning (the reason i booked online was for not wasting time in the store and ended up going there anyways), they gave me a Dolly that was less quality than the one I rented. They said they would take it off, but they kept the charge anyways. I am very disappointed with the place. It was really nice before .

Évaluation :

5

Gracias amigos exelente servicio y apoyo recomendación total par nuestros amigos de U-haul. Dios les bendiga mucho.

Évaluation :

5

Continue great work

Évaluation :

3

I went inside for help during my return, the guy Inside was extremely rude and unprofessional saying that somebody will help me outside that's why I won't be back for the same location if they don't want customers i won't be one. I came outside of the office and the return agent was extremely helpful.

Évaluation :

5

The app was not working correctly and I had to go to the counter vs. Contactless

Évaluation :

4

Staff is great, easy to rent, easy to return. But I got a 6x12 trailer that was over used, full of rust on wheels and other vital parts, door was a bit difficult to open and left turn signal was not operating. Needs improvement on the equipment!

Évaluation :

5

The staff was great! I did have a mechanical issue with the trailer, but likely caused by another customer not reporting it after a rental. For future rentals, a staff member should explain the trailer operation in a bit of detail. I was unaware that the drivers fender folded down to allow the door to open when on the trailer.

Évaluation :

5

Great location maybe the best accessible in the city. Staff is very friendly and helpful.

Évaluation :

5

Explain us about online rentals

Évaluation :

5

Chris helped me locate my lost wallet.

Évaluation :

5

Never had any problems with any of the trucks. The gentleman was kind enough to helped me with a reservation for another location closed to them and was in and out of there in a few minutes. Merci!

Évaluation :

5

Excellent service

Évaluation :

3

Change your system, 250 $to rent a tow dolly for one day is absolutely ridiculous.

Évaluation :

4

Have a bench under a shade while we wait to be picked up.

Évaluation :

5

The only thing I can think of that needs to be improved is that you should Clone this whole locations team from the front desk to the guys that helped install the trailer and the ones also that removed it. Everyone was energetic and extremely helpful I wish all uhauls had teams such as this one. Thank you again everyone

Évaluation :

5

They have a very professional team.

Évaluation :

5

Great service

Évaluation :

5

Outstanding services

Évaluation :

5

Very good service thank you

Évaluation :

5

Siempre he sido bien atendido en esta localidad de U-haul.

Évaluation :

1

I informed Courtney I believe her name was, that I have never rented a uhaul, I don't know what I was doing & I only needed to move a bed frame so I wanted the smallest option, she kept pushing the bigger uhauls at higher price points when I would ask why she didn't really explain, she also told me I had to bring the truck “back here by 5” to me someone who is new to this implies I have to bring it back to this same location. which I found out after that it was not correct. You can drop them back at a closer uhaul location, I essentially paid DOUBLE & I'm very upset by that.

Évaluation :

5

Nothing because everything's perfect!!! =)

Évaluation :

5

Excellent service!

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

Not the first time I've rented from you all at this location; and, I am please to note your service to be excellent. Merci.

Évaluation :

5

Although it didn't bother me much, the floor on the passenger side had a lot of what appeared to be garden soil or mulch. It was obviously missed during inspection and cleaning. Overall good service.

Évaluation :

5

Great job and friendly staff

Évaluation :

3

The Elevator was out of service most of the time. This caused the inconvenience of not being able to move in or move out furniture.

Évaluation :

3

Car hauler I rented had a rear light not working and one of the strap down straps cut in half which did not allow me to strap the vehicle down correctly. The person that put the trailer on the hitch after I mentioned it said that it was ok but definitely was not and also let the trailer leave without a working taillight

Évaluation :

3

The truck was not cleaned. I asked for someone to vacuum the box inside. The air conditioner was not working properly. The truck had a loud noise when on the road it seems like it was going to fall apart. The seats belts are not working properly.

Évaluation :

4

Overall good experience. Challenges: The facility doesn't answer the phone, it always rolls to a corporate reservations center so if a person needs to actually speak to someone on site, no change. The elevator (the only one in the building of 3 floors) was broken for over 3 weeks. I'd have to drive over since the phone wasn't answered (see above) to check to see if I could access my belongings. When I did leave messages with the central reservations team to have a call back from the facility only once did Jorge, the manager do so. The other messages were not returned. Ultimately, I decided to move to a competitor who had easier access (2 elevators) and who would answer the phone on property during business hours. They also offered slightly lower rates.

Évaluation :

5

I have used this Location many times and it's always been excellent.

Évaluation :

5

Nothing...it was a great experience from start to finish. Thank you U-Haul

Évaluation :

1

Terrible service. The young woman working on 3/7/2021 is rude and absurd. Same as the little short guy with beard, no respect l.

Évaluation :

5

Thank you Courtney!! Excellent work you guys!!

Évaluation :

5

Clean the vehicle inside. Clean the dashboard and disinfect the vehicle inside.

Évaluation :

5

Too expensive, 133 $for almost 8 hrs on a 20ft.

Évaluation :

5

Everyone was very helpful and answered all my questions.

Évaluation :

5

I've moved in the last 4 years several times and utilizing Uhaul from the vehicle to the employees they are always very helpful and friendly answer any questions. Much appreciated!

Évaluation :

5

Todo muy bien por eso siempre me gusta contratar los servicios de ustedes Gracias

Évaluation :

5

Only one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billed

Évaluation :

5

I come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.

Évaluation :

5

Perfect 👌

Évaluation :

5

Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience

Évaluation :

5

Everyone very helpful and friendly!

Évaluation :

5

This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Évaluation :

4

I did not have any need for or interaction wi5 staff.

Évaluation :

5

The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.

Évaluation :

5

Personal friendly and professional

Évaluation :

5

I would definitely recommend this UHaul storage facility- to all my friends and family members . Great job - they were professional, courteous and knowledgeable 

Évaluation :

5

Really Good.

Évaluation :

5

Jorge Mercado who is the General Manager of this location was extremely professional and helpful.

Évaluation :

5

The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.

Évaluation :

3

Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.

Évaluation :

5

Excellent

Évaluation :

5

My only negative comment is that there is no feedback given that a credit card transaction failed until after the 15 $fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It's very difficult to recall all the locations using that cancelled card.

Évaluation :

5

Excellent staff and facility.

Évaluation :

5

Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.

Évaluation :

5

It was Great very clean helpful staff!

Évaluation :

5

Only they said that the first month is free and they aplay the fees in my credit card. Explain why?

Évaluation :

5

Great Job to everyone 👍🏾👍🏾

Évaluation :

5

Super friendly employees

Évaluation :

1

The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went 0,5 miles down the road and saved 40 $per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.

Évaluation :

5

Absolutely no complaints

Évaluation :

5

I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.

Évaluation :

5

Management was AWESOME!!!! They took very good care of my storage needs.

Évaluation :

4

Ok

Évaluation :

5

The best U-Haul

Évaluation :

5

The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!

Évaluation :

5

The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.

Évaluation :

4

Not comment.

Évaluation :

5

Excellent

Évaluation :

5

The best u-haul storage facility i ever uses

Évaluation :

5

Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.

Évaluation :

5

Great staff very helpful and kind

Évaluation :

5

Excellent service

Évaluation :

4

should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more

Évaluation :

5

George was awesome and took care of me!!

Évaluation :

4

The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.

Évaluation :

5

Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.

Évaluation :

5

.

Évaluation :

5

Best, so far.

Évaluation :

5

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Évaluation :

5

Good job

Évaluation :

5

Excellent

Évaluation :

5

Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.

Évaluation :

5

Personnel were very professional and attentive to my every need

Évaluation :

5

Great customer services and facilities

Évaluation :

5

Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.

Évaluation :

5

Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.

Évaluation :

4

S.O.

Évaluation :

5

Excellent storage area. Staff very friendly and helpful.

Évaluation :

5

This facility has a great team, is well run and is very clean!!

Évaluation :

3

When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.

Évaluation :

5

Je referais appel à lui.

Évaluation :

4

The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.

Évaluation :

5

Great service, great deal, great location.

Évaluation :

5

Convenient location.

Évaluation :

5

Every one was kind and very friendly and waited on each customer with great care..

Évaluation :

5

The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything

Évaluation :

5

Excellent service

Évaluation :

5

The manager George was very polite and was able to answer all my questions

Évaluation :

5

The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me

Évaluation :

5

Simply excellent ( David, Nathalie and cleaning girls )

Évaluation :

5

Best Uhaul location I have ever used.

Évaluation :

5

Excellent treatment and service is all I can say.

Évaluation :

5

This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa

Évaluation :

5

This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.

Évaluation :

5

As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99 % disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.

Évaluation :

5

We had a stressful move, but returning the truck and setting up the storage unit was easy. Merci.

Évaluation :

2

All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.

Évaluation :

5

Excellent service

Évaluation :

5

Was a very good experience thank you

Évaluation :

5

The staff and general manager were attentive and provided excellent customer service.

Évaluation :

5

Very friendly folks and a very clean facility.

Évaluation :

5

Great place, great staff.

Évaluation :

3

I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don't feel welcomed. Almost like your bugging them.

Évaluation :

5

Great facility

Évaluation :

5

very good experiance

Évaluation :

1

A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed

Évaluation :

5

Always friendly and helpful. never had a problem

Évaluation :

5

xxx

Évaluation :

5

The best Uhaul storage in town!!!!

Évaluation :

1

I'm still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet

Évaluation :

5

The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.

Évaluation :

3

I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.

Évaluation :

5

Great customer service and satisfaction

Évaluation :

5

The best service and very convenient

Évaluation :

1

Non of the above because I never moved in. I had requested for this order to be cancelled.

Évaluation :

5

place is clean and staff very helpful.

Évaluation :

5

Excellent

Évaluation :

5

No comments

Évaluation :

5

My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.

Évaluation :

5

Very friendly and helpful. Couldn't have been smoother. No issues.

Évaluation :

2

The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!

Évaluation :

4

Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.

Évaluation :

5

Great customer service thank you all for a great job

Évaluation :

5

It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!

Évaluation :

4

My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice

Évaluation :

5

Excellent

Évaluation :

3

The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.

Évaluation :

5

Always felt that our belongings were in a safe, convenient place. Merci.

Évaluation :

5

A

Évaluation :

5

thank you for your help.

Évaluation :

5

Staff helpful & kind.

Évaluation :

1

From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal

Évaluation :

4

V Very expensive

Évaluation :

5

Im very happy with ur customer service at hunter creek

Évaluation :

5

Excellent customer service and amazing staff.

Évaluation :

5

During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.