Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I think the truck that I had which was for a studio to one bedroom should be labeled as a studio although the furniture all fit in the boxes did not overall the experience was wonderful but I should've ordered a bigger truck
Antonia G.
Évaluation :
5
Evert Henry was very efficient and professional during both pick up an return.
john D.
Évaluation :
5
When picking up the equipment from this location the staff was very friendly and helpful they have great interpersonal skills. Unpin dropping off the equipment there was no help at all instead one of The employees was very rude and disrespectful.
FRANCISCAN C.
Évaluation :
5
The manager and workers are friendly and very helpful!!
John L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
alison Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
warren D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fredric M.
Évaluation :
5
Not a damn thing. The process was flawless from beginning to end. Keep up the good work!
HERBERT S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vasilios V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
RAYMONDN JR L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
4
When I returned the cargo van I had forgotten that I had some small furniture pieces wrapped in the back. Your employee made a comment and saved the day!
Nicole M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rene C.
Évaluation :
5
The app is awful. To have to stand outside and take pictures and wait for authorization is silly. Do all this prior to arrival. It was much easier to have the rep complete the rental Which defeats the purpose of an app
howard C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
douglas V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
suzanne M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Franklyn V.
Évaluation :
5
Nothing just keep doing what you're doing !!
james T.
Évaluation :
5
Great place to rent motorcycle trailer.
GRZEGORZJOZEF Z.
Évaluation :
5
I rent from this location very often the manager Jeanine is always extremely helpful courteous friendly and professional.I would definitely recommend using this location
AL B.
Évaluation :
5
It was quick convenient and reasonably priced thank you
Raymond R.
Évaluation :
5
All around good pick up and drop of was easy. Trucks were very clean and well maintained. On top of that they let me keep my car at the parking lot for the day which to me was huge.. Wish more stores were like this one to be honest. If you need a rental go here!
Eric L.
Évaluation :
5
No wait at pickup or drop off. Could not have been more efficient.
Kevin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Livio S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAELANGELO G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
James K.
Évaluation :
5
Salesman courtesy and well informed no hidden costs very easy to rent and return
Michael C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawrence S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott H.
Évaluation :
5
Staff was very helpful at this location.
Nicholas A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph L.
Évaluation :
3
It was fine and well located.
Matthew G.
Évaluation :
5
Best UHAUL experience to date.
JEFFREYSCOTT H.
Évaluation :
5
The mobile app for Truck Share did not work when I attempted to return the truck. The website repeatedly crashed when I was almost done with the process, and not saving any of the progress, so I needed to start the process form scratch multiple times, each ending in frustration. Eventually I had to give up and return the vehicle in person the following day. Fortunately, online customer support and the employee at the location were very accommodating. Please fix the online return process!
Christopher H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matt S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SALMAN N.
Évaluation :
5
The truck I used had a bad transmission. I was almost involved in a collision with the truck. The staff at this location were great, but the equipment was not.
Robert B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ELLEN L.
Évaluation :
5
Friendly staff, truck was affordable and perfect for moving day!
Lauren K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard B.
Évaluation :
5
Always a great experience. Excellent staff as well!
Lydia N.
Évaluation :
5
UHaul employee helpful, courteous and professional.
Peter S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald B.
Évaluation :
5
Everest, priest . Aaron . And the other big body gentleman . All treat me and accommodate me every time I come. Uhaul is a small business supporter thank you
SALMAN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bobby S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeffrey H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert D.
Évaluation :
5
Great employees there always making my experience quick and easy.
PETERM H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Soheil O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith F.
Évaluation :
3
I was very impressed with how well the customer service team handled everything
Thomas N.
Évaluation :
5
Jeanette at this location has been helping me for years. She was very professional and very good at what she does. I always know I will get good service when I visit this location
stephen S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephen G.
Évaluation :
5
Transport show the person who to us it,make sure that everything is working well, because the one I lease the wheels did not go down on the transport, the handle broke because it was to hard to go down cutting my finger. I inform the u haul agent in spring Hill of the problem that I had with the transport thank you,but everything was fine
antonio M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mildred M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
thomas D.
Évaluation :
3
The staff was quite helpful albeit the advice re: truck size for a California King mattress was off. Not their fault though for not being an expert on mattress sizes to vans comparisons. However, wish we were told about how to latch and unlatch and lock properly. As we were driving along road, half our things fell out and Good Samaritans stopped to help, hence the dirty truck returned and extra day kept. Would be great to get one waived (a day or cleaning fee).
William P.
Évaluation :
5
Provide a Jack to facilitate taking the trailer off the vehicle at the shop when returning it during off business hours
HESHAM A.
Évaluation :
1
Customer Service was terrible
Guy L.
Évaluation :
5
Cannot think of anything.
Glenn S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVIDMORTON H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laonard G.
Évaluation :
5
Have more 4x8s available
Luigi L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
John K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damon C.
Évaluation :
4
Battery died twice while driving the U-Haul. I would like to speak to someone in customer service
John C.
Évaluation :
5
Upon returning the trailer to this location Anthony was extremely helpful.
Severo G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Callum T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW C.
Évaluation :
4
Only had one person working so had to wait 10 mins for service, otherwise very good.
Donald B.
Évaluation :
5
Anthony Priest was exceptional and efficient. He deserves recognition and reward. His service and professionalism are top notch.
Anthony K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETERM H.
Évaluation :
4
The location was fine. They didn't have our hand truck we reserved though. I'm not sure why U-Haul can't get equipment to the locations customers select to pick up from. It's an obnoxious business strategy.
DAVID C.
Évaluation :
5
Mike the Representative was very helpful I've moved more than once or helped someone move, I always recommend this location. Mike treats you like family, he also got me setup with a storage unit making it a all in one place knockout thank you my friends
Elvis N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janelle C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
nathan R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETHR S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zackary G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE L.
Évaluation :
5
Mike made the drop off really easy. He then walked me to the different size box trucks and explained the Uhaul moving services, in great detail. Not trying to sell me anything, in fact he gave me advice to save money and reduce moving stress. This was also Sunday morning at 8am. Mike was great and would highly recommend this exact location. I will be back. Thank you!
Erik M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan B.
Évaluation :
5
Advise your customer if they are being charged an insurance fee. I was charged without notification because I would have declined it.
Christian I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
doug T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph P.
Évaluation :
4
My original drop off location was 532 Walt Whitman Rd in Melville, NY. This location refused to take my one-way vehicle despite that being the drop off location.
Eric P.
Évaluation :
1
The reason why I gave a poor rating is because I was sitting there for 2hr and 45 mins to get the truck . In any of the case when I was speaking to customer service they already knew or supposedly to know that which key the boxe it's in. I went through several boxes before I can get to the right Box to get my key to take off in the truck. The scanner DOES NOT WORK that scanning picture needs to be changed to one big scanner where you can be able to scan correctly and inorder for this particular location to get GREAT RATINGS is for everything to be in order far getting into the storage or renting a truck, but I can say Anthony and Jeanette that is the Manager does a great wonderful job on wanting 2 keep customers happy.
PLS FIX THE ISSUE AT THIS LOCATION.
Janelle O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donald M.
Évaluation :
3
The access hours are bad. You have to pay to extend which I can not stand. But they monopolize the area because there simply are no other options. The staff is all weird. I can't tell you how many times Ive gone into that office and no one was in there. They tell you climate controlled & it was FREEZING!!! The 1 day grace period & 15 $if I forget to pay always got under my skin. Corporate uhaul is useless. Even with his rating they say " Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback." but I guess business before anything else.
Myra T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janelle O.
|
Expérience générale
Évaluation :
4
Storage doors not long enough,mine got dirt and stuff into storage big gap other then that it was fine
ANTHONY M.
|
Expérience générale
Évaluation :
1
A storage "loft" with a rickety ladder that your staff insisted on calling stairs is NOT a safe and practical storage unit. The plywood box I was offered only serves as a safety hazard. I cancelled my storage with Uhaul immediately and went to Westy.
Mara M.
|
Expérience générale
Évaluation :
4
All great except the employee who checked us in when we arrived to unload at the storage facility really needs some computer training. Took him as long to fill out the papework as it did to move.
Emily A.
|
Premières impressions
Évaluation :
5
Zero complaints. Quick and easy access. Staff friendly.Very convenient
joe l.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose R.
|
Expérience générale
Évaluation :
5
Very friendly and helpful. Simple process.
joe l.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica B.
|
Expérience générale
Évaluation :
5
The two gentlemen were knowledgeable, helpful and kind during my move in experience. I am so thankful for their help.
Alicia R.
|
Premières impressions
Évaluation :
5
Nice service and excellent service
LEZBIA B.
|
Expérience générale
Évaluation :
5
Staff very helpful with a "key" fitting problem. Excellent customer service.! Staff was very knowledgeable, efficient and informative.
HAROLD J.
|
Expérience générale
Évaluation :
5
Mike was the most helpful and efficient person in the store/facility
ANTHONY C.
|
Expérience générale
Évaluation :
5
Jennette, Anthony and Aron Very pleasant, helpful and friendly staff!! Anthony has a true HERO!!! He spent an hour in the cold wind and rain to get my car off the tow dolly true CUSTOMER SERVICE
judi a.
|
Premières impressions
Évaluation :
3
A bit unfortunate that there were no ground level units available for an handicapped elderly woman.
JOHN G.
|
Premières impressions
Évaluation :
3
Clean but the door to the room is too small.
Stephan C.
|
Premières impressions
Évaluation :
3
The two employees, just didn't seem like they wanted to be there. When I pointed out a mistake on the odometer... They both blamed each other
Jonathan P.
|
Expérience générale
Évaluation :
4
Last visit the roll up door closed while I was inside and I could not find any way to open it - ended up finding a exit door and going back around the building to set the cart and my stuff to my car.
carin l.
|
Expérience générale
Évaluation :
5
Super accommodating and polite.
Melanthi P.
|
Expérience générale
Évaluation :
5
Great manager !!!
Adelaida V.
|
Expérience générale
Évaluation :
4
Could have been a light in the storage unit ceiling that only went on when the door was open. Incidental light coming in from the hallway was not good enough to see the contents of my unit.
Joseph D.
|
Expérience générale
Évaluation :
5
Excellent
denise C.
|
Expérience générale
Évaluation :
4
Anthony was great.Didn't know to use side door when we came @ night 2 nights ago.
Pamela B.
|
Réservation
Évaluation :
3
Long wait times. Staff was very friendly and helpful. Facility was good. I would recommend this storage facility to others
Jessica B.
|
Réservation
Évaluation :
5
every was great
RAYMOND L.
|
Réservation
Évaluation :
4
AS the storage locker was empty before the end of the month,
we would appreciate the refunding of August's payment, Please contact us at 917 656-7945 to verify that you read this comment.
james p.
|
Expérience générale
Évaluation :
1
There is no communication at this location or with others, I booked a 12:00P delivery time, spent 10 minutes on the phone to change it to 9:00A and no one showed up until 1:00P. Very disappointing.
William A.
|
Expérience générale
Évaluation :
4
Staff was helpful
PATRICK C.
|
Expérience générale
Non reviews have been submitted for this location.