Customer Reviews for U-Haul Moving & Storage of Hyannis

5 249 évaluations

594 Bearses Way   Hyannis, MA 02601
(Exit 6 Off Rt 6)

(508) 771-9767

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(508) 771-9767

594 Bearses Way
Hyannis, MA 02601
(Exit 6 Off Rt 6)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik B. 
Évaluation :
4

Nope

Derek C. 
Évaluation :
1

Just rude… is that a requirement at Uhaul? Because most of the interactions at Uhaul are very preachy instead of customer service oriented. The clerk went on and on about terrible policies that were not even applicable to my situation.

Jacob K. 
Évaluation :
5

Entire truck rental process from initial contact to final email billing went smoothly without any issue. Outlet even accommodated a late change in truck selection. Will use this location in future.

Vincent V. 
Évaluation :
5

It was a pleasure working with Julie and George!

Elizabeth S.  |  Expérience générale 
Évaluation :
4

I understand that just about every retail establishment is experiencing difficulty in maintaining staff. This was very obvious when I picked up my trailer because I couldn't find a human in the office where one would go to pick up the item that you had reserved. After waiting a while walking out looking around in the area where you drop off rented material still didn't see anyone went back inside and the young man did finally come. He apologized he was pleasant he was efficient he hooked my trailer up very well I wasn't at all concerned about his ability to do his job. So once I got waited on everything was fine. When I arrange the rental with through the 800 number the gentleman was absolutely wonderful excellent service great communication skills got me everything I needed and when everything was done I actually asked to have him connect me with his supervisor or customer service manager because I wanted to make sure he was appreciated for how he had taken care of me so that was excellent.

patricia P. 
Évaluation :
2

When I picked up the reserved trailer, it took an hour to get through the line at the counter. When I returned the trailer it was one hour and 46 minutes beyond the scheduled drop time. I was charged an additional full day which does not feel right to me. If I was charged a prorated fee of 2 hours, that would have been acceptable, a full day charge was not fair as I was stuck in traffic and lost an hour picking the trailer up!

Daniel D. 
Évaluation :
5

Excellent service, excellent rental pickup truck and trailer!!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex J. 
Évaluation :
1

Got overcharged and they refuse to fix it. Had to dispute with my credit card

Georgios M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Z. 
Évaluation :
5

Great customer service. Thank you

Dennis G. 
Évaluation :
5

I always am impressed with Hyannis U-Haul. Courteous and professional and convenienty.

Anthony S. 
Évaluation :
5

Some miscommunication between the call center and store. The trailer I had intended to rent was not available, so I took a smaller size.

john K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice D. 
Évaluation :
5

Easy peasy

Karen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Unfortunately, when I had a frozen lock issue I was told "not my problem " as he remained leaning back in his chair sipping his coffee. People like that have no business directly dealing with customers, guys like that need to be hidden!! Otherwise, no complaints!

Michael C.  |  Expérience générale 
Évaluation :
5

Helpful and efficient drop off.

Heather H. 
Évaluation :
3

Indifferent and impatient customer service. Truck was pretty banged up.

Kristen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony L.  |  Expérience générale 
Évaluation :
5

Customer service is great. I had to transfer my items from a ten foot I-haul truck to a u-haul trailer and the manager set it up to make the transfer easy and efficient. I also had to change the size of the trailer twice and the associate in the office was very accommodating.

FRANK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa P.  |  Expérience générale 
Évaluation :
1

Been customer with uhaul for years … new management comes in and ruin the place for me. Do you want to deal with super unhappy miserable manager ? Ask for July , she thinks that she got some kind of power in there , should I mention she is general manager wife and talking to him was no help , guess she god his "cohones" pretty tight in her hand … I doubt uhaul will post this comment , but I am being honest ! Taking my business elsewhere , should have long ago

Evgeny S.  |  Expérience générale 
Évaluation :
4

From a 19,95 a day rental To 44:00 for 2hrs wasn't expecting that!

David M. 
Évaluation :
3

I would prefer to check in my truck next time vs. having to just leave it and wait for a receipt.

Brittany T. 
Évaluation :
5

Owner was great and professional

Timothy P. 
Évaluation :
5

The Hyannis drop off location was fantastic in helping me troubleshoot the overcharge from the pick up location. The employee I dealt with in Hyannis saw that I was overcharged the quoted rate and took the time to explain to me how to request a customer action file with UHAUL to receive a refund for the overcharge. Excellent customer service at the Hyannis location.

Kim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
3

All U-Haul employees need to learn about what it means to give excellent customer service. I have witnessed foul language on several locations, they talk amongst themselves at the counter without making eye contact with the customer, they need to be less chatty amongst themselves and they get in conversation that doesn't have anything to do with work, which makes the check in process so much longer. They seem and often act rude like they don't want to be there, maybe that's why there is so much turn over. I am spending $12 000 to buy my own trailer so I never have to deal with this crap again! Good Luck

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
4

The app sucks. I couldn't load my photos to get started. There were no instructions to zoom in on the license photo and there is poor mobile reception in that area, so it was taking forever. I went to wait in line and after 5 minutes, the first photo was only 26 % loaded. The app is a fail.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE R. 
Évaluation :
2

Have friendlier salespeople.

Robert O. 
Évaluation :
1

Call me

Arielle P. 
Évaluation :
5

Making a reservation is the way to go!! If I hadn't, I wouldn't have gotten the truck size I wanted, It's super easy and all online. I have had consistently excellent experiences with the personnel and equipment for my rental requirements on Cape Cod and other locations. The online reservation process is easy and makes sure you get the equipment you want. The checking in/out process was fast and painless. The equipment was clean and new.

Janet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth JENNI R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
4

Devin was fabulous in the several interactions I had with him! He honestly seemed to be pulling the weight of this particular store all by himself (based on what I saw observing his co-workers). He deserves some major recognition!

Kristen H. 
Évaluation :
5

The man working the front desk at this Uhaul location didn't even look up at me when I came to drop off the truck and asked “What do you want”. It was the rudest interaction I've ever had with someone at any place of business. I'll never go back.

Will R. 
Évaluation :
4

Very convenient location. I filled out all the preregistration including downloading my drivers license and credit card online to save time at checkin. I was still asked for both at checkin and had to wait in line for 12 minutes. Not sure what the use of preregistering on line was when I was asked again for the documents at check-in.

Jonathan S. 
Évaluation :
5

No improvements needed always a great experience great customer service very helpful staff always a pleasure and would highly recommend to anyone thank you guys so much!

Michael B. 
Évaluation :
1

I will never use Uhaul again. I reserved a storage unit 7 weeks in advance. I got emails confirming it. I called to get a second unit and they confirmed my original reservation and said they could give me a second unit no problem. I arrived at the storage facility and was told they had no units and that “reservations are never guaranteed until you get here and give a payment method.” I would, of course, paid in advance had I known this was needed to secure the unit. This policy is insane and needlessly stressful. I moved in spite of UHaul, not because of it. I would so gladly (and plan to) pay a premium to a moving company to never have to deal with this company again.

Emily A. 
Évaluation :
5

The personnel were GREAT !!!!!!

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Overall great experience from pick up to return. Help was amazing and friendly. I really appreciate great customer service and you truly provide that at this location. Thank you again.

Kenneth W. 
Évaluation :
3

Because the store was busy the day I was returning the truck, the representative there just told me to “leave the keys on the seat and we'll check you in shortly”. Unfortunately what resulted is that I was charged for an extra day all because the rep didn't want to deal with checking me in right then and there… and I didn't know if this charge until a short time later (after already leaving the area) when I received a final receipt by email. I have submitted an email requesting a refund for the extra day charge and expect that to be fulfilled.

Mark D. 
Évaluation :
5

Rental process was easy. Thank you

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard A. 
Évaluation :
3

The pick up and drop off location is pretty close to the entrance which makes it hard to pull in when people drop off after hours. There should be a separate area for that to make it easier for customers to come in

Nelson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darcy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne S. 
Évaluation :
5

Thanks

Evair S. 
Évaluation :
5

Had issues with self drop off where phone camera was not able to take pictures of barcode or trailer when using iphone. Should post note to use Safari app with iPhones for self chreck-in

Kevin T. 
Évaluation :
4

The mobile drop off feature is very flawed. The location settings never work and there were several QR barcodes all over the drop box but only one small barcode that is used to do the location specific drop off. This needs to be simplified.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan F. 
Évaluation :
5

the staff is tops and the staff is great, i would go to them in a second

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Seamless experience, it was perfect.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
5

Great people!

James P. 
Évaluation :
4

The automated online check out was a joke. It took me 30mins to go through the convoluted process.

Robert S. 
Évaluation :
5

Just excellent

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
2

the left hand does not know what the right was doing. thankfully I was able to login the website and correct the issues of the location myself. The crew member the night before was supposed to register my wife for picking up the truck. The lady the next day saw nothing of what he did. Furthermore she was asking me to drive 46 minutes out of my way to pickup the truck which I already cleared the night before for my wife. Fix the Hyannis location's training so that when requested all staff can do it right the first time., Secondly this location never picks up the phone. So you have to go on location to learn how to register additional drivers.

Stephanie S. 
Évaluation :
5

Easier way to enter Data into online early sign in sytem

James C. 
Évaluation :
5

fast efficient easy, so appreciated the experience

ANN L. 
Évaluation :
2

Manager very rude and impatient with my wife

Paul K. 
Évaluation :
3

Customer service clearly not a focus or a goal. Punch the time clock and wait to punch it at the end of the day.

Floyd M. 
Évaluation :
4

The auto check in was horrible, the pits, the worst. I am sick and tired of taking pics of my license. Get my info correct once. It's not express check in, it's distress check in!

Michael K. 
Évaluation :
2

The vehicle was not looked at when I returned it, for cleanliness, for damage, fuel, nothing, but I was charged for cleaning, it was clean, and what does the environmental charge cover ? And a rental tax ?the state/ local surcharge I understand, but does that allow you to add a rental tax ? I guess so, no one would answer the phone when I wanted to ask these questions !

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Credit experience thank you

philip N. 
Évaluation :
3

Be clearer on drop-off instructions.

jeff G. 
Évaluation :
3

I was charged for a hand truck and blankets that were in the truck that I did not request nor did I use. Had the truck for ten days. Will be calling to dispute this. Is it normal practice to leave equipment and then just charge for it AFTER telling the rental agent you did not want nor did you need them? Great way to end a long term rental.

JOHN B. 
Évaluation :
3

We were charged another $20 for after hours check-in even though my husband talked with the people. They just wanted to grab more money.

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
2

I rented the truck at 8am on a Saturday and retuned it Sunday at 9am as soon as the store opened. There was a line of 10 people so I was instructed to leave keys on seat. I was charged an extra day even though I was there at opening. There was 20 trucks in the lot so it's not like you lost a day. I won't use U-Haul again

jon S. 
Évaluation :
5

Super quick - love it

Vishal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

I give this poor review for 2 reasons. First the two gentlemen were rude, complained, and were annoyed, with the fact that I came in for the reservation I booked 2 weeks in advance, a half hour early, when they had 6 - 26ft. Trucks avaliable. Secondly both Trucks that I rented were in unsafe operation. I drove the first one 3 ft. Went inside to exchange, for the second garage vehicle. So they both had severe engine miss fires and severe exhaust leaks. Also going down the highway faster then 40 produced the death wobble in the front end of the truck became the suspension was bad. So moral of the story is if you want courteous employees, who would like to serve and assist the customer then make sure there is at least 4 employees on inside or don't bother. Secondly if you want to ride in a safe truck, you probably will have to choose another co. Do to the fact that alot of the equipment needs to be updated, unless you need only a pickup.

Theodore H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luz C. 
Évaluation :
5

Staff was great. The entire process was speedy.

Katherine P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roseline P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth W.  |  Online Move In 
Évaluation :
5

Everyone was extremely helpful and accommodating. Matt, Julie and new manager George all top notch!

SHAHANNAH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula l.  |  Expérience générale 
Évaluation :
5

Very helpful and went out of the way to help me.

Matthew D.  |  Premières impressions 
Évaluation :
5

Staff was friendly, helpful and knowledgeable. Clearly the change in management has been a huge improvement. Julie is very effective and customer oriented

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yone s.  |  Expérience générale 
Évaluation :
5

I am very satisfied with the rate, convenient and cleanliness. 👍🏼👍🏼👍🏼👍🏼👍🏼

Sharon W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY L v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L.  |  Premières impressions 
Évaluation :
5

Super professionals, I recommend!! Thank you!

Robison F.  |  Online Move In 
Évaluation :
3

THIS transaction was stellar. However my previous experience was not. Trailer hitch was not available at time of appt and no one told me until I arrived. Rescheduled. 2nd appt had to wait 30 minutes to be waited on, even though there was only one customer ahead of me. Was told it would be 2 hours to install but it took 4. No waiting area so I had to walk half a mile and wait at another business. Unacceptable in my opinion. I booked storage here because of convenience since I'll be returning a trailer here. Don't get me wrong, everyone was nice, but the trailer hitch situation was not handled professionally

peggy s.  |  Premières impressions 
Évaluation :
1

Tenía goteras y me daño las cosas que tenía en el almacenamiento

Fanny V.  |  Expérience générale 
Évaluation :
1

Your staff and management are awful. I was miss lead or lied to several times with no remorse. The locks are all busted up the staff have no clue how to look up stuff on the computer. I was told I would get an extension on the truck and still brought it back that day to see I was still charged that extra day. How can you stit there and tell me you see it was extended just to go back and charge me. Your facility is terrible and the staff need to be retrained oh and I do have pictures of the incident if needed.

Tatiana H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P.  |  Premières impressions 
Évaluation :
5

The bathrooms were always clean. Nice facility, good staff.

peter c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L.  |  Expérience générale 
Évaluation :
5

Thank you. Everyone at the facility was very professional and helpful.

Paul D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B.  |  Expérience générale 
Évaluation :
5

Helpful staff even when VERY busy. Nice people all around.

Barbara H.  |  Expérience générale 
Évaluation :
5

My move- in experience with U-haul is wonderful. The staff members are very friendly and helpful . I would definitely recommend this storage facility to anyone.

annmarie e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn p.  |  Premières impressions 
Évaluation :
5

Great service, effortless process, great staff.

Kim M.  |  Premières impressions 
Évaluation :
4

Would be a help to have a few more carts/dollies available at both sides of the building. Otherwise, the staff always presented themselves as polite, professional and helpful.

john c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice O.  |  Expérience générale 
Évaluation :
5

Great staff

MICHAEL M.  |  Expérience générale 
Évaluation :
5

staff superhelful friendly even dealing less comedic customers

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laszlo D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blanca t.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan M.  |  Expérience générale 
Évaluation :
1

Sucked to expensive

steven l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kena s.  |  Expérience générale 
Évaluation :
4

Staff at Hyannis ma location is great

Patrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie m.  |  Expérience générale 
Évaluation :
4

My only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.

James F.  |  Expérience générale 
Évaluation :
2

When I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn't available? I had a confirmation number but what good was that? What are you going to do about this situation? I'm

RAYMOND S.  |  Premières impressions 
Évaluation :
3

I had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough

Jill P.  |  Premières impressions 
Évaluation :
3

Staff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.

sandra p.  |  Expérience générale 
Évaluation :
4

One problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment

TIMOTHY-24 O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Everything and everyone were great... Thomas was exceptional helpful.

Sharon and Howard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Online Move In 
Évaluation :
5

Everything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!

Marilyn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eleanora h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A.  |  Expérience générale 
Évaluation :
5

they told me of fetors that the people on the phone did not tell me about

Raymond A.  |  Premières impressions 
Évaluation :
5

Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!

virginia g.  |  Expérience générale 
Évaluation :
5

Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.

David M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred m.  |  Premières impressions 
Évaluation :
5

Thank you Uhaul of Hyannis MA

LEE CHARLES P.  |  Expérience générale 
Évaluation :
1

While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere

Dorothy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.

Robert W.  |  Expérience générale 
Évaluation :
5

Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

LORRAINE K.  |  Premières impressions 
Évaluation :
3

We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

virginia g.  |  Premières impressions 
Évaluation :
5

The best! Efficient, professional, great communication, great units, easy process.

Sandra N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luigi c.  |  Expérience générale 
Évaluation :
1

The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn't recommend Hyannis location unfortunately.

Marshall L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S.  |  Expérience générale 
Évaluation :
5

staff was very sweet and helpful....much appreciated during this stressful time

paula l.  |  Premières impressions 
Évaluation :
4

Access gate has been broken for months !

Stephen M.  |  Expérience générale 
Évaluation :
5

Very happy the way I was treated, good customer service.

Sharon and Howard B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful

Pamela J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna o.  |  Expérience générale 
Évaluation :
4

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

JOHN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey G.  |  Expérience générale 
Évaluation :
3

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Gerald H.  |  Expérience générale 
Évaluation :
5

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

Joseph W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dilia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl d.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsay n.  |  Premières impressions 
Évaluation :
4

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

philip m.  |  Premières impressions 
Évaluation :
1

I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Charles T.  |  Expérience générale 
Évaluation :
1

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Daryn R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I'm very grateful.

Michael C.  |  Premières impressions 
Évaluation :
5

Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Roy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C.  |  Premières impressions 
Évaluation :
2

Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

chesley c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meg G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S.  |  Expérience générale 
Évaluation :
4

My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn't a unit that I expected.

clara a.  |  Premières impressions 
Évaluation :
5

Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

James D.  |  Expérience générale 
Évaluation :
5

Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

frank r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M.  |  Expérience générale 
Évaluation :
4

The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

JUSTIN P.  |  Expérience générale 
Évaluation :
5

Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

Debra t.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jessica m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M.  |  Expérience générale 
Évaluation :
5

.

Debra S.  |  Expérience générale 
Évaluation :
5

Great peeps 100 percent plus

Mark F.  |  Premières impressions 
Évaluation :
5

Thomas Ferreira was very professional. I had a great experience with uhaul.

andrews s.  |  Premières impressions 
Évaluation :
5

We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use

michael s.  |  Expérience générale 
Évaluation :
5

The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

kyndal m.  |  Premières impressions 
Évaluation :
5

Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Merci

elaina k.  |  Premières impressions 
Évaluation :
5

The location and easy access made it very convent...

susan f.  |  Expérience générale 
Évaluation :
5

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Linda P.  |  Expérience générale 
Évaluation :