This is the slowest location, avoid if you can. It also smells really foul inside for some reason.STEFANOS S.
Customer Reviews for U-Haul Moving & Storage of Hyattsville
Pour nous contacter
Hyattsville, MD 20782
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Leidy P.
Le client n'a pas laissé de commentaire.Neva I.
Le client n'a pas laissé de commentaire.Neil M.
Le client n'a pas laissé de commentaire.Julia M. | Expérience générale
Customer service is slow and unhelpful. I had to set the alarm off on my rental that I had been trying to turn in for thirty minutes already. Just to get a person to come to the designated service area. I tried to get insurance for the second day of the rental but was told after I already had the trailer hooked up on day two, that I would have to cancel my reservation and start all over to add the coverage. As I was already on a shrinking time frame. I informed the employee that I had full coverage insurance through my own carrier and was told that would work. Instead after I returned the truck and after I had a rock from the road hit the windshield. I was told it's too late and that I owed 630 $for a new windshield. I refuse to be pushed into a corner and will gladly pay my deductible and have the windshield fixed. How can we fix this situation?Shaun O.
Le client n'a pas laissé de commentaire.Malyah M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Wilmer T.
Le client n'a pas laissé de commentaire.Tracie M.
Le client n'a pas laissé de commentaire.Dean P.
Le client n'a pas laissé de commentaire.LISA W. | Expérience générale
Le client n'a pas laissé de commentaire.Theodros H.
Everything okay with you servicesDennis P.
Le client n'a pas laissé de commentaire.Move with Marage R.
Everything was just excellent.Donna D.
Le client n'a pas laissé de commentaire.Yuri P.
Make sure all vehicles are clean and washed before renting out.Nanette N.
Better customer service, only one person helping customers. Saw several employees but only one at front counter he can only do so much alone!Mark B.
Le client n'a pas laissé de commentaire.Aaron D.
Don't let people smoke in your vehicles. The first rental van I was given had clearly been smoked in; had to ask for a new one before driving off the lot.Martin M.
Le client n'a pas laissé de commentaire.JAVIER C.
Le client n'a pas laissé de commentaire.ROKAS R.
Everything was good, efficient and effective.robert B.
The truck I was given had a tire that was in need of air. Didn't notice until I was off the lot. Had to adjust psi from 20 psi to 8o psi. Equipment should be road ready when given to customers.William H.
Le client n'a pas laissé de commentaire.Amy P.
Keep up the good workDennis P.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.Robin B.
Better, friendlier customer service that is more polite and helpful. Better explanation of prices for extending a rentalReilly C.
Le client n'a pas laissé de commentaire.Vanessa B.
Muy buena atenciÃ³n al clienteMerlin O.
The Gas situation? I return truck at same level of fuel as picked up three quarters full. Gage was right on the three quarters spot left truck at pick up about 8 pm sale day? Charged 4 galleons . Not paying it? Plus mileage was wrong? I used about 50 miles shown different mileage when i picked up truck om my paper work?ROSCOE C.
Le client n'a pas laissé de commentaire.Cesar C.
I rented a truck that was damaged by the previous user. Based on the deduction from my bank account it would appear that my card has been charged for not just the rental of the truck 67,00 $ but additional 209,00 $ WHYJennifer B.
The employee who helped me with my rental was superb. The employee who I first encountered (approx. 5'6" male with mustache) told me that NO vehicles were available at all when I said I didn't have a reservation. I went back to my car and reserved one online, thus making him a liar. He was also the only employee who was not adhering to the State/County policy of wearing masks (how I knew he has a mustache). If U-Haul only wants me to be serviced by going online please make that very visible on the door.Ruby F.
We are going through this process with the pandemic and I wish you have done deliver a U_HaulDennis P.
The truck was really dented but I was last minute and they went above and beyond to accommodate me.Nadine P.
The Storage Facility is kept clean. However, a ramp would help customers take heavy items to the second floor storage bins. You don't have an elevator, so the ramp would be a big help.zerita j. | Expérience générale
Le client n'a pas laissé de commentaire.Ethan B. | Premières impressions
Le client n'a pas laissé de commentaire.Robyn L.
Love this location! They have great inventory, easy to book online and check-in and out is efficient.Diana B.
Le client n'a pas laissé de commentaire.Tameca H.
Everything was wellMichael B.
Le client n'a pas laissé de commentaire.EZEKIEL G. | Premières impressions
Le client n'a pas laissé de commentaire.Lanette T. | Expérience générale
This location repeatedly rents dirty, sloppy vehicles and never puts the equipment people have rented into the trucks (as the app & website advertise for mobile rentals). These are basic services that you would think Uhaul would ensure their employees delivered but for some reason, this location chooses to operate at its lowest rung of ability because there is no one holding them accountable to do BETTER. No one is cleaning the trucks, they're outside on their cell phones and hiding from customers so they don't have to check vehicles in. No one is placing equipment because they're sitting on their behinds in the office acting as if they're overwhelmed due to their own reorganization. Really hoping this place can get some better management or leadership soon or I'm headed back to the Takoma location.Jessica T.
Le client n'a pas laissé de commentaire.Christopher G R.
Le client n'a pas laissé de commentaire.denisha k. | Premières impressions
Le client n'a pas laissé de commentaire.Nurudeen O. | Expérience générale
Le client n'a pas laissé de commentaire.Robyn L.
Be a little clearer on gas return.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.Ricardo M.
Le client n'a pas laissé de commentaire.Haoming W.
Le client n'a pas laissé de commentaire.George P.
The drop off system needs to be improved as well. I had to drive quite a ways out of my way to find an â€œacceptableâ€ uhaul to leave it at. There was a local uhaul that wouldn't answer their phones / wouldn't accept me dropping off the rental.John B.
This uhaul had more customers than the two people at the desk could handle. While picking up the rental truck I asked for two furniture dolly, the person at the desk added the dolly to the bill then went to retrieve them. He then came back and said they had no more. I asked then to have one hand truck. He placed the hand truck at the door and once I returned the truck I realized he had charged me for two. So I lost 7,00 $ to uhaul.Michael M.
You doing a excellent job keep it up thanksDennis P.
The side mirrors could not be adjusted. We felt like we were driving with blind spots.Edith D.
Have more employees available and not just one at the front desk and also make sure that the return U-Haul area is not closed off by other people loading or unloading there storage units from their trucksJasmine A.
Le client n'a pas laissé de commentaire.Jacinto G.
Le client n'a pas laissé de commentaire.Robinson V.
Le client n'a pas laissé de commentaire.Carl R.
The man that did the return was very helpful by bring the truck to me. I would have a problem trying to walk to the truck . It was a little away from my car and I can't walk too far.San Juan B.
Excelente customer service!!Nancy A.
Knowledgeable staff, very friendly and helpful. Understaffed, so we had to wait about 20 minutes, but not an issue. Just be prepared The Equipment-Outdoor employees were just great. Thank you, all!Debra K.
The staff are great but far too few. The cost of the unit was too high and I was able to find another unit, same distance for much less. I didn't want to move but the cost was too much.Jacqueline B. | Expérience générale
Lights did not work on the trailerGREGORY H.
The pickup truck I used was excellent and well maintained. The gentleman whom I talked to for renting the vehicle was professional. Thank you U-Haul.Abdul I.
Le client n'a pas laissé de commentaire.CHARMAINE W. | Premières impressions
Le client n'a pas laissé de commentaire.Marilyn W.
Le client n'a pas laissé de commentaire.IVANIA A.
Le client n'a pas laissé de commentaire.royster G.
The people all enjoye very friendly nice peopleBeharu S. | Premières impressions
I have mixed emotions about my experience moving is very stressful this location was fully equipped with everything needed however although customer service was good they needed more agents at the front desk. The line grew quickly and there was at times 1 team member to assist every aspect from purchases, rentals to showing customers their storage unit which was ridiculous because other workers were present came by the register rang 1 person up and left back out leaving lines extending from one end of the front lobby to the next. Other than that great location just lacking additional front desk help.CHARMAINE W.
Everything was fineMOHAMED J.
It can be tricky to drive to this location but the truck selection is good, the staff were great and their store seemed well stocked.martin K.
Le client n'a pas laissé de commentaire.SHERANADA R.
Le client n'a pas laissé de commentaire.Deysi F.
Le client n'a pas laissé de commentaire.OLIVIA B.
Le client n'a pas laissé de commentaire.Dolores H.
hire more agents wait time longer than usual.Victor F.
Le client n'a pas laissé de commentaire.Derry M.
Le client n'a pas laissé de commentaire.Ida J.
The return instructions on the app are good, but missing a few key details: I wasn't sure where to put the vehicle's keys.Cale R.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Sidnice T. | Expérience générale
Le client n'a pas laissé de commentaire.David S. | Premières impressions
Le client n'a pas laissé de commentaire.Lashawn H.
Having some trouble finding an invoice.souleymane C.
The interior of the truck I rented needed a thorough wiping out. Out of precaution, I minimized touching anything other than the steering wheel.Isaac M.
Le client n'a pas laissé de commentaire.CINDI C.
Effective communication would be a valuable tool for uhaulAlphonso C.
Le client n'a pas laissé de commentaire.Sherman P.
Le client n'a pas laissé de commentaire.Melanie W.
Le client n'a pas laissé de commentaire.Ralph W.
I came back as instructed with the fuel in the same place I had picked up the truck - the attendant challenged me on that pretty rudely - not what I would call okTimothy J.
Le client n'a pas laissé de commentaire.Valencia R.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.Rosemary L.
Le client n'a pas laissé de commentaire.Nicholas G.
Le client n'a pas laissé de commentaire.CRAIG H.
Le client n'a pas laissé de commentaire.Antonio L.
Had to look fo help to do return check in - but service guy was great!STEPHEN G.
Le client n'a pas laissé de commentaire.Tevin J. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan R. | Expérience générale
Nothing. Everything went smoothly.Carl R.
Le client n'a pas laissé de commentaire.Erin Tonnisha B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Great place.Asa H.
Le client n'a pas laissé de commentaire.NETTIE S. | Premières impressions
Very long wait with only one person working the counter. But he was doing his best.Jacob G.
There were only two issues. The first I did self check out and had to go inside to get the key, and still wait in line. The second issue was that I had paid for a dolly, and there wasn't a dolly included which I didn't find out until I was already at my moving location.Angela B.
Le client n'a pas laissé de commentaire.Sterling M.
The Hyattsville location needs more staff. The staff who are there are helpful, but the store doesn't have enough people to efficiently serve customers on a busy day.Linda M.
Henry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!Edvert G. | Expérience générale
I wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.Lanette T. | Premières impressions
We checked out on 8/8/2021 and have been erroneously charged (not the first time) due to not properly closing out the charges. I am receiving notices that do not reflect what occurred.Kristin Y. | Expérience générale
Le client n'a pas laissé de commentaire.Akobi S. | Expérience générale
Le client n'a pas laissé de commentaire.Zita G. | Premières impressions
The staff was very helpful. The wait time at the counter was over 10 minutes, mostly because there was only one person there most of the time. There were carts available to move larger items, which was appreciated. The move out experience was excellent. The unit was inspected and an email was sent promptly. Merci.Daniel V. | Expérience générale
So first off, the storage facility was not the size advertised. The advertised size was 10x13x7. It was not 7 feet in height, it was more like 6 feet. This factored into my ability to store things and I wasn't able to store everything I had. This needs to be corrected on the website and reflected accurately otherwise I will report this facility and U-Haul to the BBB. Secondly, when I went to pick up my goods from the storage facility I found the process somewhat unwieldly. First, trying to park my 20 foot u-haul trailer in an area that wasn't blocking anyone and wasn't too far from the door was difficult as the pick up area was being used for truck storage and parking. Why were there so many trucks blocking the pick up entrance? People should be easily able to park and use that area to pick up their stuff. Also, the fact that the exit was routinely blocked by people returning trucks was annoying. Also, why were your employees using parking spaces for customers to access and pick up their goods from the storage facility. They shouldn't use these spots. Employees should park elsewhere. Overall, I would not recommend this facility to anyone looking to store their goods or rent trucks.DAVID J M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey R. | Expérience générale
My storage K220 was not in a good place. Mud and dirt over everything. Had I known that storage was open up top I would have got another one. I should have moved doing all the time I kept the storage. Just was to busy with other things. You may want to inform other customers.LINDA W. | Expérience générale
Stairs to unit made it difficult. Office staff was mostly rude over the 1,5 years storing with them.Robert B. | Expérience générale
I rented specific sized unit because it was listed as 7 feet high. When I was shown the unit I reserved online, I mentioned to the representative showing the unit that it was not 7 feet high. The representative asked "Did you measure it?" That was a rude and condescending statement since he knew full well I had not pulled out a tape measure in the 30 seconds it took to walk into the unit and see how low the ceiling was. I'm not even 5 feet 5 inches tall and the ceiling was just above my head. I did not need a measuring tape to know that the unit was NOT 7 feet high, as listed. I again protested that the unit was shorter than listed. He said I would have to talk to the manager if I had a problem. Instead, I found a storage unit with another company that was the size listed and cheaper than the units offered by UHaul. I was very disappointed with the misinformation and the poor customer service. You can do and have done better.Regina C. | Expérience générale
The units are extremely small for the amount of money being charged. Door and lock constantly jamming and hard to open and close. Pinched skin and fingers several times. The ceiling of my unit was all over my furniture and got all of my things super dirty and dusty. Insulation chips and debris from the ceiling were everywhere.Nyl M. | Expérience générale
Marcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don't blame him.Elizabeth B. | Premières impressions
The truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yoursCurtis B. | Premières impressions
Le client n'a pas laissé de commentaire.Celexia W. | Premières impressions
Le client n'a pas laissé de commentaire.Edvert G. | Premières impressions
Es un asco ese lugar yo renté una troca grande para realizar mi mudanza y cuando iba en camino a casa los frenos me tiraron aceite mucha por lo cual decidí llegar a mi casa dejar la troca en el parqueo y al día siguiente me presente en la oficina para decirles que la troca tenía problemas que no la pude usar ellos me dijeron que la culpa era mía y que no me iban a regresar el dinero perdí 80 dólares en ellos para nadaWilliam M. | Expérience générale
Le client n'a pas laissé de commentaire.ARNETTA P. | Expérience générale
Le client n'a pas laissé de commentaire.Yousef F. | Premières impressions
Le client n'a pas laissé de commentaire.Danyell C. | Premières impressions
Move out was done a while ago. Not sure what the procedures are but I was still being charged.Marcus J. | Expérience générale
Horrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26' truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100 % not recommend or stay longer than I absolutely need tooMICHAEL R. | Premières impressions
Le client n'a pas laissé de commentaire.Verniece H. | Expérience générale
They went above and beyond to meet my needsJill B. | Premières impressions
Le client n'a pas laissé de commentaire.Jesse I. | Expérience générale
Le client n'a pas laissé de commentaire.Jocelyn D. | Expérience générale
They were rude and the girl with the blonde hair behind the counter was extraordinarily rude. When I asked for a manager she pointed at the window and told me the number is on the door when I asked if she had the number she pointed at the door again despite the manager actually being in the back. Awful experience , horrible girl I don't see how she keeps a job.Kennydi W. | Expérience générale
Great ServiceMervin A. | Premières impressions
Le client n'a pas laissé de commentaire.Georgia H. | Premières impressions
I would definitely use Uhaul for my storage needs again.Joyce G. | Expérience générale
There was miscommunication about the 24 hour access and the worker at the front desk when asked how to locate my unit/ what the process was she stated “I don’t know, they don’t train us on that stuff”.Michael K. | Online Move In
My best experience with a uhaul facility!!Stacie S. | Premières impressions
Only had one issue when they sold the contents of a unit without reaching out to me and we lost valuable furniture we purchased fir my grandchildren.CECELIA B. | Premières impressions
I want to thank the manager and his staff for providing a facility so clean and secure, I didn't mind my wife being with me during the late hours to sort. Maintaining a storage facility in the DC area isn't easy. The bathroom was clean and secure. And the area where donations were dropped off was kept clean. Again, thank you.Linzell J. | Expérience générale
My interactions with the office were smooth and the monthly automated payments for my storage unit did not require my attention after the process was set up.Joseph John T. | Expérience générale
Le client n'a pas laissé de commentaire.jessica m. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle B. | Premières impressions
Le client n'a pas laissé de commentaire.Zita G. | Expérience générale
I didn't like the fact stuff from the ceiling was falling into my unit I had the staff to cover it up and few years ago but they removed it and damage a few pieces of furniture.SHALANA S. | Expérience générale
The customer service at the Hyattsville location was extremely disgusting. Their attitudes were unwelcoming and rude. They failed to provide outstanding service throughout the entire process. They were not solution focused, nor were they proficient with assisting in the process of trying to obtain a storage unit. The representatives explained that their system was inoperable. After learning that specific information, they continued to fail with providing the best solution moving forward. I will never recommend this facility to anyone. I will be contacting the corporate office to avoid this despicable experience for the next U-Haul customer.Kennydi W. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
I specifically made a reservation for a day and size of room that I needed. Only to be told it was Not available. I was forced to upgrade into a bigger unit for 50 $more a month when I didn't need the extra space. Felt like a bait and switch to up sell me. Unfortunately I did not have the time to find a different option last minute.Arjun K. | Premières impressions
During my stay the facility wasn't available for me to store my thingsBritt h. | Expérience générale
Le client n'a pas laissé de commentaire.Britt h. | Premières impressions
Le client n'a pas laissé de commentaire.NICOLE W. | Expérience générale
Thanks for your service!!!! Costumer Happy!!!Liliana R. | Expérience générale
I reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptableJeffrey O. | Premières impressions
Le client n'a pas laissé de commentaire.Amberine H. | Premières impressions
The personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.Yasmine A. | Premières impressions
Mr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.Dwayne P. | Premières impressions
There was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what's offered at ever location or should connect you to the store with the correct information.STARLESHA W. | Premières impressions
Le client n'a pas laissé de commentaire.Tina Marie C. | Premières impressions
Le client n'a pas laissé de commentaire.Lee W. | Premières impressions
Le client n'a pas laissé de commentaire.Carletta C. | Premières impressions
Very convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is requiredWalter m. | Premières impressions
The young man who helped me was very professional and friendly.Robin S. | Premières impressions
Everything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!Aundre P. | Premières impressions
Overall it was a good service. Service reps very helpful.doug w. | Premières impressions
BienDiane S. | Premières impressions
The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.bernard y. | Premières impressions
I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.Joyce G. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!