Great team of people there particularly Marcus and Josh. They understand the business and provide excellent service. Would recommend this locationDonald D.
Customer Reviews for U-Haul Moving & Storage of Hyattsville
Pour nous contacter
Hyattsville, MD 20782
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Monica B.
This is the slowest location, avoid if you can. It also smells really foul inside for some reason.STEFANOS S.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Leidy P.
Le client n'a pas laissé de commentaire.Neva I.
Le client n'a pas laissé de commentaire.Neil M.
Customer service is slow and unhelpful. I had to set the alarm off on my rental that I had been trying to turn in for thirty minutes already. Just to get a person to come to the designated service area. I tried to get insurance for the second day of the rental but was told after I already had the trailer hooked up on day two, that I would have to cancel my reservation and start all over to add the coverage. As I was already on a shrinking time frame. I informed the employee that I had full coverage insurance through my own carrier and was told that would work. Instead after I returned the truck and after I had a rock from the road hit the windshield. I was told it's too late and that I owed 630 $for a new windshield. I refuse to be pushed into a corner and will gladly pay my deductible and have the windshield fixed. How can we fix this situation?Shaun O.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Wilmer T.
Le client n'a pas laissé de commentaire.Tracie M.
Le client n'a pas laissé de commentaire.Dean P.
Le client n'a pas laissé de commentaire.Theodros H.
Everything okay with you servicesDennis P.
Le client n'a pas laissé de commentaire.Move with Marage R.
Everything was just excellent.Donna D.
Le client n'a pas laissé de commentaire.Yuri P.
Make sure all vehicles are clean and washed before renting out.Nanette N.
Better customer service, only one person helping customers. Saw several employees but only one at front counter he can only do so much alone!Mark B.
Le client n'a pas laissé de commentaire.Aaron D.
Don't let people smoke in your vehicles. The first rental van I was given had clearly been smoked in; had to ask for a new one before driving off the lot.Martin M.
Le client n'a pas laissé de commentaire.JAVIER C.
Le client n'a pas laissé de commentaire.ROKAS R.
Everything was good, efficient and effective.robert B.
The truck I was given had a tire that was in need of air. Didn't notice until I was off the lot. Had to adjust psi from 20 psi to 8o psi. Equipment should be road ready when given to customers.William H.
Le client n'a pas laissé de commentaire.Amy P.
Keep up the good workDennis P.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.Robin B.
Better, friendlier customer service that is more polite and helpful. Better explanation of prices for extending a rentalReilly C.
Le client n'a pas laissé de commentaire.Vanessa B.
Muy buena atenciÃ³n al clienteMerlin O.
The Gas situation? I return truck at same level of fuel as picked up three quarters full. Gage was right on the three quarters spot left truck at pick up about 8 pm sale day? Charged 4 galleons . Not paying it? Plus mileage was wrong? I used about 50 miles shown different mileage when i picked up truck om my paper work?ROSCOE C.
Le client n'a pas laissé de commentaire.Cesar C.
I rented a truck that was damaged by the previous user. Based on the deduction from my bank account it would appear that my card has been charged for not just the rental of the truck 67,00 $ but additional 209,00 $ WHYJennifer B.
The employee who helped me with my rental was superb. The employee who I first encountered (approx. 5'6" male with mustache) told me that NO vehicles were available at all when I said I didn't have a reservation. I went back to my car and reserved one online, thus making him a liar. He was also the only employee who was not adhering to the State/County policy of wearing masks (how I knew he has a mustache). If U-Haul only wants me to be serviced by going online please make that very visible on the door.Ruby F.
We are going through this process with the pandemic and I wish you have done deliver a U_HaulDennis P.
The truck was really dented but I was last minute and they went above and beyond to accommodate me.Nadine P.
Le client n'a pas laissé de commentaire.Robyn L.
Love this location! They have great inventory, easy to book online and check-in and out is efficient.Diana B.
Le client n'a pas laissé de commentaire.Tameca H.
Everything was wellMichael B.
This location repeatedly rents dirty, sloppy vehicles and never puts the equipment people have rented into the trucks (as the app & website advertise for mobile rentals). These are basic services that you would think Uhaul would ensure their employees delivered but for some reason, this location chooses to operate at its lowest rung of ability because there is no one holding them accountable to do BETTER. No one is cleaning the trucks, they're outside on their cell phones and hiding from customers so they don't have to check vehicles in. No one is placing equipment because they're sitting on their behinds in the office acting as if they're overwhelmed due to their own reorganization. Really hoping this place can get some better management or leadership soon or I'm headed back to the Takoma location.Jessica T.
Le client n'a pas laissé de commentaire.Christopher G R.
Le client n'a pas laissé de commentaire.Robyn L.
Be a little clearer on gas return.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.Ricardo M.
Le client n'a pas laissé de commentaire.Haoming W.
Le client n'a pas laissé de commentaire.George P.
The drop off system needs to be improved as well. I had to drive quite a ways out of my way to find an â€œacceptableâ€ uhaul to leave it at. There was a local uhaul that wouldn't answer their phones / wouldn't accept me dropping off the rental.John B.
This uhaul had more customers than the two people at the desk could handle. While picking up the rental truck I asked for two furniture dolly, the person at the desk added the dolly to the bill then went to retrieve them. He then came back and said they had no more. I asked then to have one hand truck. He placed the hand truck at the door and once I returned the truck I realized he had charged me for two. So I lost 7,00 $ to uhaul.Michael M.
You doing a excellent job keep it up thanksDennis P.
The side mirrors could not be adjusted. We felt like we were driving with blind spots.Edith D.
Have more employees available and not just one at the front desk and also make sure that the return U-Haul area is not closed off by other people loading or unloading there storage units from their trucksJasmine A.
Le client n'a pas laissé de commentaire.Jacinto G.
Le client n'a pas laissé de commentaire.Robinson V.
Le client n'a pas laissé de commentaire.Carl R.
The man that did the return was very helpful by bring the truck to me. I would have a problem trying to walk to the truck . It was a little away from my car and I can't walk too far.San Juan B.
Excelente customer service!!Nancy A.
Knowledgeable staff, very friendly and helpful. Understaffed, so we had to wait about 20 minutes, but not an issue. Just be prepared The Equipment-Outdoor employees were just great. Thank you, all!Debra K.
Lights did not work on the trailerGREGORY H.
The pickup truck I used was excellent and well maintained. The gentleman whom I talked to for renting the vehicle was professional. Thank you U-Haul.Abdul I.
Le client n'a pas laissé de commentaire.Marilyn W.
Le client n'a pas laissé de commentaire.IVANIA A.
Le client n'a pas laissé de commentaire.royster G.
I have mixed emotions about my experience moving is very stressful this location was fully equipped with everything needed however although customer service was good they needed more agents at the front desk. The line grew quickly and there was at times 1 team member to assist every aspect from purchases, rentals to showing customers their storage unit which was ridiculous because other workers were present came by the register rang 1 person up and left back out leaving lines extending from one end of the front lobby to the next. Other than that great location just lacking additional front desk help.CHARMAINE W.
Everything was fineMOHAMED J.
It can be tricky to drive to this location but the truck selection is good, the staff were great and their store seemed well stocked.martin K.
Le client n'a pas laissé de commentaire.SHERANADA R.
Le client n'a pas laissé de commentaire.Deysi F.
Le client n'a pas laissé de commentaire.OLIVIA B.
Le client n'a pas laissé de commentaire.Dolores H.
hire more agents wait time longer than usual.Victor F.
Le client n'a pas laissé de commentaire.Derry M.
Le client n'a pas laissé de commentaire.Ida J.
The return instructions on the app are good, but missing a few key details: I wasn't sure where to put the vehicle's keys.Cale R.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Lashawn H.
Having some trouble finding an invoice.souleymane C.
The interior of the truck I rented needed a thorough wiping out. Out of precaution, I minimized touching anything other than the steering wheel.Isaac M.
Le client n'a pas laissé de commentaire.CINDI C.
Effective communication would be a valuable tool for uhaulAlphonso C.
Le client n'a pas laissé de commentaire.Sherman P.
Le client n'a pas laissé de commentaire.Melanie W.
Le client n'a pas laissé de commentaire.Ralph W.
I came back as instructed with the fuel in the same place I had picked up the truck - the attendant challenged me on that pretty rudely - not what I would call okTimothy J.
Le client n'a pas laissé de commentaire.Valencia R.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.Rosemary L.
Le client n'a pas laissé de commentaire.Nicholas G.
Le client n'a pas laissé de commentaire.CRAIG H.
Le client n'a pas laissé de commentaire.Antonio L.
Had to look fo help to do return check in - but service guy was great!STEPHEN G.
Nothing. Everything went smoothly.Carl R.
Le client n'a pas laissé de commentaire.Erin Tonnisha B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Great place.Asa H.
Very long wait with only one person working the counter. But he was doing his best.Jacob G.
There were only two issues. The first I did self check out and had to go inside to get the key, and still wait in line. The second issue was that I had paid for a dolly, and there wasn't a dolly included which I didn't find out until I was already at my moving location.Angela B.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!