Customer Reviews for U-Haul Moving & Storage of Hyattsville

7 955 évaluations

2421 Chillum Rd   Hyattsville, MD 20782

(301) 403-1521

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 403-1521

2421 Chillum Rd
Hyattsville, MD 20782

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita T. 
Évaluation :
4

Cash payment is the only issue, but I did enjoyed your crevices

Akumba I. 
Évaluation :
3

I made a reservation for a uHaul rental 2 miles from my house. Got to that location was told that I did reserve a uHaul but they did not have it. So only option I had was to get the uHaul from this location adding about 20-25 miles to my over all trip.

Timothy R. 
Évaluation :
2

Saw an employee back a 15' van into a lamp post. Wouldn't honor the 50 $reservation guarantee. Massless employees. During my check in, an employee who was helping me said “I just want to eat my soup, but I've got to do this”

Alexander R. 
Évaluation :
3

The Chillium Road location was designated by U-Haul. I originally chose Randolph Road; both in Maryland. I waited one hour before I got a chance to speak to some about renting my trailer. It shouldn't take this long on a 6 hour rental. Need to provide more check out people!

Bruce J. 
Évaluation :
5

Everything was great. Had no Issues at all.

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMANUEL Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Javier L. 
Évaluation :
5

The location is good. And the equipment are clean. The customer service at this location is not good. On Saturday when I went to return the truck I went inside and got in line to get the total amount of my bill. I like to get the total due to previous billing issues at this location. I was standing in the line for 20 minutes but then I saw a gentleman outside so I went outside. I didn't need a receipt, I only needed the total and I asked him nicely. He ignored me. I said Sir, Sir, Sir and he yelled at me , “Go inside to get the receipt!” I am a frequent customer to this location and this was unacceptable. Another gentleman passed by and he heard the other gentleman had just yelled at me. The other gentleman was able to help me by giving me the total which was the only thing I was asking for.

Antonio lopez B. 
Évaluation :
5

Everyone is kind and professional and they kept the line moving matter what It

patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin A. 
Évaluation :
5

Excellent every visit, superior customer service and excellent, available equipment. Thank you all and Happy Thanksgiving!

ARISTOTLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tomeka W. 
Évaluation :
5

Please inform them if their rental is canceled. It took me over an hour to get the rental. And through no fault of my own, I had to travel an extra 40 miles round trip to the next location.

Tawana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe T. 
Évaluation :
5

It was clean and and my stuff was okay

CHERYL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinten W. 
Évaluation :
2

I was charged for two days when I only used the equipment for one day.

Siddhartha H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mayan O. 
Évaluation :
3

You need to maintain your trucks well.i used the truck and the truck kept me on the road and I was charged

Mudoh A. 
Évaluation :
1

I book a storage 3 days in advance. When i came there i had no reservation showing. After waiting and waiting i finally got a storage but not the one i reserved. Very unprofessional

samuel n.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samuel N. 
Évaluation :
3

Most of the staff very rude

CHARITY H.  |  Expérience générale 
Évaluation :
3

The manager is rude including his workers

CHARITY H. 
Évaluation :
3

Although this location was fine, my experience with renting and scheduling u-haul was very poor. my location was changed 4 times by regional

VERONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merlin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

Truck wasn't available at first location and the. I received very bad customer service at the Hyattsville (Chillum) location. I will avoid uhaul in the future.

Benjamin F. 
Évaluation :
2

I found a dead mouse in my trailer

William S.  |  Expérience générale 
Évaluation :
5

Merci.

Carlton T.  |  Premières impressions 
Évaluation :
4

This location has plenty of trucks, never any shortage. For the first truck they gave me, the check engine light was on -- the truck was in bad shape. I came back, and they swapped trucks quickly and with no fuss. The second truck was great -- it cornered like it was on rails.

MATTHEW G. 
Évaluation :
5

Frequent user plan/or discount. I've rented a U-Haul 5x's since Sept 5th, 2021.

Laurice J. 
Évaluation :
4

excellent support on delivery and return one complaint is the web site does not keep our account info and we could not do early check-in

Heidi H. 
Évaluation :
3

I did not appreciate it when I was given a key and told to go get the truck. I was told they were short staff. I could not find the truck. I returned and told the young man I could not find the truck. I don't think he should have ask me to find the truck just because they were short staff. Also, I had the truck 1 hr and some mins and was told my bill was 98,00 $.???????

CAROL C. 
Évaluation :
3

Better customer service.

Georgiann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell W. 
Évaluation :
4

Customer service is good. Price wasn't explained in-depth , the 15foot truck I rented needs a brake service, alignment and suspension work… rattles and clucks over small bumps in the road at low speeds, slow crank when it's cold as well. I'm a certified ford technician… only reason I know for sure . Nun the less I appreciate the use of the truck and will be coming back

Kamal I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

The process was very easy and the agent was professional and pleasant.

Kirkland W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalila B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lulu D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

Employees were kind and knowledgeable!

Annalise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan B.  |  Expérience générale 
Évaluation :
4

Great after hours drop off

Jeremiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurice J. 
Évaluation :
1

Everything went wrong with my UHaul reservation, at every single step. From changing my pick-up location less than 24 hours before my move, to the employee handing me a document with a different drop-off location than I booked 3 weeks prior and telling me they couldn't change it and to call a phone number, to the customer service reps not apologizing for making a clusterf*ck of my move and offering no viable fix to the problems they created, to THEN being told I couldn't drop off on a Sunday when that was my original booking, to the UHaul storage unit I booked not being available when I showed up with a truck full of belongings and hired labor...a total disaster from start to finish. I am moving again in 3 weeks and will not book with you guys. I am telling friends and family and my 5K instagram followers that they can never trust a UHaul reservation. And I will never use you again.

Erin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey K. 
Évaluation :
5

Staff are awesome, friendly and helpful! Locating vehicle spot was challenging. A geo location to where vehicle is parked or a lot map with walking steps highlighted will be very helpful. Exit signage was horrible. Took several attempts to dead ends before taking truck out in opposite direction of marking to exit the facility grounds!

Yahya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurice J. 
Évaluation :
5

S.O.

Stephanie W. 
Évaluation :
5

Nothing, staff was awesome and friendly.

Simone J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

The customer service via the phone and in the store were helpful, friendly and knowledgeable. I appreciate all the help we received and thank you all!

Justina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yovanni B. 
Évaluation :
5

Marcus was awesome very friendly & helpful. He made my day so much easier. Thanks again Marcus.

Rochelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivier T.  |  Expérience générale 
Évaluation :
5

Great team of people there particularly Marcus and Josh. They understand the business and provide excellent service. Would recommend this location

Donald D. 
Évaluation :
3

Los precios están altos

Jose R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
1

This is the slowest location, avoid if you can. It also smells really foul inside for some reason.

STEFANOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leidy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neva I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
1

Customer service is slow and unhelpful. I had to set the alarm off on my rental that I had been trying to turn in for thirty minutes already. Just to get a person to come to the designated service area. I tried to get insurance for the second day of the rental but was told after I already had the trailer hooked up on day two, that I would have to cancel my reservation and start all over to add the coverage. As I was already on a shrinking time frame. I informed the employee that I had full coverage insurance through my own carrier and was told that would work. Instead after I returned the truck and after I had a rock from the road hit the windshield. I was told it's too late and that I owed 630 $for a new windshield. I refuse to be pushed into a corner and will gladly pay my deductible and have the windshield fixed. How can we fix this situation?

Shaun O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malyah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilmer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theodros H. 
Évaluation :
5

Everything okay with you services

Dennis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Move with Marage R. 
Évaluation :
5

Everything was just excellent.

Donna D. 
Évaluation :
4

Nice

Alvaro S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yuri P. 
Évaluation :
4

Make sure all vehicles are clean and washed before renting out.

Nanette N. 
Évaluation :
3

Better customer service, only one person helping customers. Saw several employees but only one at front counter he can only do so much alone!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron D. 
Évaluation :
3

Don't let people smoke in your vehicles. The first rental van I was given had clearly been smoked in; had to ask for a new one before driving off the lot.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROKAS R. 
Évaluation :
5

Everything was good, efficient and effective.

robert B. 
Évaluation :
3

The truck I was given had a tire that was in need of air. Didn't notice until I was off the lot. Had to adjust psi from 20 psi to 8o psi. Equipment should be road ready when given to customers.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Keep up the good work

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
3

Better, friendlier customer service that is more polite and helpful. Better explanation of prices for extending a rental

Reilly C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa B. 
Évaluation :
5

Muy buena atención al cliente

Merlin O. 
Évaluation :
2

The Gas situation? I return truck at same level of fuel as picked up three quarters full. Gage was right on the three quarters spot left truck at pick up about 8 pm sale day? Charged 4 galleons . Not paying it? Plus mileage was wrong? I used about 50 miles shown different mileage when i picked up truck om my paper work?

ROSCOE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar C. 
Évaluation :
1

I rented a truck that was damaged by the previous user. Based on the deduction from my bank account it would appear that my card has been charged for not just the rental of the truck 67,00 $ but additional 209,00 $ WHY

Jennifer B. 
Évaluation :
4

The employee who helped me with my rental was superb. The employee who I first encountered (approx. 5'6" male with mustache) told me that NO vehicles were available at all when I said I didn't have a reservation. I went back to my car and reserved one online, thus making him a liar. He was also the only employee who was not adhering to the State/County policy of wearing masks (how I knew he has a mustache). If U-Haul only wants me to be serviced by going online please make that very visible on the door.

Ruby F. 
Évaluation :
5

We are going through this process with the pandemic and I wish you have done deliver a U_Haul

Dennis P. 
Évaluation :
4

The truck was really dented but I was last minute and they went above and beyond to accommodate me.

Nadine P. 
Évaluation :
3

The Storage Facility is kept clean. However, a ramp would help customers take heavy items to the second floor storage bins. You don't have an elevator, so the ramp would be a big help.

zerita j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn L. 
Évaluation :
5

Love this location! They have great inventory, easy to book online and check-in and out is efficient.

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameca H. 
Évaluation :
3

Everything was well

Michael B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EZEKIEL G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lanette T.  |  Expérience générale 
Évaluation :
2

This location repeatedly rents dirty, sloppy vehicles and never puts the equipment people have rented into the trucks (as the app & website advertise for mobile rentals). These are basic services that you would think Uhaul would ensure their employees delivered but for some reason, this location chooses to operate at its lowest rung of ability because there is no one holding them accountable to do BETTER. No one is cleaning the trucks, they're outside on their cell phones and hiding from customers so they don't have to check vehicles in. No one is placing equipment because they're sitting on their behinds in the office acting as if they're overwhelmed due to their own reorganization. Really hoping this place can get some better management or leadership soon or I'm headed back to the Takoma location.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

denisha k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nurudeen O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn L. 
Évaluation :
5

Be a little clearer on gas return.

CHRISTOPHER G. 
Évaluation :
3

The staff are great but far too few. The cost of the unit was too high and I was able to find another unit, same distance for much less. I didn't want to move but the cost was too much.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE W.  |  Premières impressions 
Évaluation :
5

The people all enjoye very friendly nice people

Beharu S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sidnice T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tevin J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETTIE S.  |  Premières impressions 
Évaluation :
5

Henry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!

Edvert G.  |  Expérience générale 
Évaluation :
5

I wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.

Lanette T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akobi S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita G.  |  Premières impressions 
Évaluation :
2

Marcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don't blame him.

Elizabeth B.  |  Premières impressions 
Évaluation :
2

The truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yours

Curtis B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edvert G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yousef F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danyell C.  |  Premières impressions 
Évaluation :
1

Horrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26' truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100 % not recommend or stay longer than I absolutely need too

MICHAEL R.  |  Premières impressions 
Évaluation :
5

They went above and beyond to meet my needs

Jill B.  |  Premières impressions 
Évaluation :
3

Only had one issue when they sold the contents of a unit without reaching out to me and we lost valuable furniture we purchased fir my grandchildren.

CECELIA B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Évaluation :
1

I reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptable

Jeffrey O.  |  Premières impressions 
Évaluation :
3

The personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.

Yasmine A.  |  Premières impressions 
Évaluation :
5

Mr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.

Dwayne P.  |  Premières impressions 
Évaluation :
4

There was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what's offered at ever location or should connect you to the store with the correct information.

STARLESHA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carletta C.  |  Premières impressions 
Évaluation :
1

Very convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is required

Walter m.  |  Premières impressions 
Évaluation :
5

The young man who helped me was very professional and friendly.

Robin S.  |  Premières impressions 
Évaluation :
4

Everything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!

Aundre P.  |  Premières impressions 
Évaluation :
5

Bien

Diane S.  |  Premières impressions 
Évaluation :
5

The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

bernard y.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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