Évaluations des clients U-Haul Moving & Storage of Hyattsville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hyattsville

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Wilbert K. le

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Le client n'a pas laissé de commentaire.

Patricia M. le

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These young men were courteous, knowledgeable, ad professional. I love the return truck setup. Thanks much!

Sheila L D. le

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Website reservation system user-friendly. Efficient check-out. Equipment ready as promised. Very pleased.

James S. le

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Le client n'a pas laissé de commentaire.

Marvin G. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Staff location with more employees

Kelly C. le

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The agent that checked us in when we returned was OUTSTANDING!

Roland M. le

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Le client n'a pas laissé de commentaire.

Raven B. le

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Le client n'a pas laissé de commentaire.

Ella B. le

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debit card rental extension is not allowed. But Mgr Henry fixed me up.

Franklin R. le

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Le client n'a pas laissé de commentaire.

Ellen B. le

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Nothing that I can think of.

Deirdre R. le

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Le client n'a pas laissé de commentaire.

Lonnie P H. le

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Le client n'a pas laissé de commentaire.

Lonnie P H. le

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Le client n'a pas laissé de commentaire.

Teresa F. le

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Le client n'a pas laissé de commentaire.

CYDCHERISE F. le

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My statement shows several charges on 10/27/19. Marathon Petro has 2 charges, $21.41 & $15.78, there is also a charge for $15.78, the charge for the truck was also $71.51. Seems a bit much, please review my order, Thanx

Dyanne J. le

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Le client n'a pas laissé de commentaire.

Micah K. le

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My original reservation was with the Bladensburg Road location. This location cancelled my reservation because I didn't return their call or text. But those messages never required a confirmation. So I had to re-do everything the day of the move at a very inconvenient location.

Joanne B. le

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Check the return gas gauge precisely. We were charged for gas even though we had returned the truck with 99% of the gas that was in the truck originally. We have a claim in to be reimbursed for the extra charge.

Adnew W. le

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Le client n'a pas laissé de commentaire.

Willie D. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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The truck seemed to have transmission problems.

Allen G. le

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The cab floor on the driver's side was slippery like there was oil on it. This made braking and acceleration dangerous. This location is good in that it has a large amount of trucks. The rental clerk was alone until one other person showed up. The original female clerk needed help and was busy guiding a customer through the process. Not fair to her to be the only one behind the counter at 830 am. Seems like management or corporate is trying to save money. I would recommend this location only for the large truck selection.

Kathryn C. le

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Le client n'a pas laissé de commentaire.

Nadine B. le

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Le client n'a pas laissé de commentaire.

Bernard H. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Francisco R. le

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Bueno cuando lo fui a entregar esta aserrado pero estaba muy ordenado los parqueos

Troy V. le

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If I had to go half hr away to pickup equipment because the location close to me because the location close to me didnt have any available, then I should at least me able to drop off close to me.

Junior L. le

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The two girls at the counter provided excellent customer service.

Kimbrough W. le

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Le client n'a pas laissé de commentaire.

Jeffrey F. le

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Everything to me was done in a professional manner and the store and equipment was very clean. Keep up the great work and thank you very much!!!!!’

Kevin D. le

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Le client n'a pas laissé de commentaire.

JOHNNY W. le

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Le client n'a pas laissé de commentaire.

Nadine B. le

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Le client n'a pas laissé de commentaire.

Delfa C. le

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N/A

OLATUNJI A. le

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I rented a 26-foot truck from this location on Monday, October 21, 2019. The computer system was either not working properly or not working at all. When I returned the truck the SAME DAY, the computer was NOT working. At 6:12 AM the next day October 22nd, I received 2 text messages that the Truck was due to be returned - The Truck had been returned at 6:45 PM on October 21st. I had to call the store to inform the staff that the truck was returned and reminded the young lady that their computer system was not working when the truck was returned. Also, they charged me for more gas than I used. Absolute mess! - the truck should be taking out of service.

Patrick P. le

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Le client n'a pas laissé de commentaire.

DeVona B. le

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Le client n'a pas laissé de commentaire.

Ana C. le

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Le client n'a pas laissé de commentaire.

WILLIAM L. le

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N/A

Kervin M. le

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It was a perfect set up for me and was really useful while moving in between apartments. Thanks again

William H. le

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Facility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.

Crockett S. le

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I always felt that my belongings were safe and secure.

JAMES W. le

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I will use U-Haul again

Nathalie B. le

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No come

ALEXANDER M. le

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It was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility

Neil H. le

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Some wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.

Anthony G. le

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UN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........

ugochinyere n. le

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I experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!

Jesse I. le

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Pleasant customer service.

Gladys W. le

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I am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.

Viet T. le

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Uhaul staffs at this location area great and very helpful

Max D. le

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They went above and beyond at every opportunity, all around a pleasure to work with

Marcus W. le

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From beginning to end everything went perfect

Tontalia J. le

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Great job

Helder C. le

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My money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens

Amanda R. le

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Great place to store units, never had an issue with the security of my items.

Diane S. le

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Good

David E. le

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Thx

Donald M. le

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Beyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get

Tennielle L. le

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Good

Stephanie L. le

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Thanks everyone very ptofessional

RICHARD B. le

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I need one greater size up on July 2, 2019 Call me at 410-903-2759

Kim C. le

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Very helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!

Erik G. le

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I wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.

MAGGIE B. le

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N/A

ALVIN M. le

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There should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Thanks.

Yasmin P. le

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Very bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it

Thomas S. le

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Excellent service and facility!

ANTHONY M. le

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Service was great

JEREMIAH H. le

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Units need updating. Reps did not unlock my unit

bernard y. le

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The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

michelle h. le

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I had a storage unit with this facility for a while and it has been the best

WAUN E. le

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Delinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.

JARMEYA K. le

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If i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months

Santonio S. le

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Expensive compared to surrounding storage facilities. Customer service is average.

Ronald H. le

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The outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.

Ronald H. le

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At times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.

London G. le

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This facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges

Darrell D. le

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Had to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.

Joyce G. le

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I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.

Kimberly W. le

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Staff is very helpful, professional and courteous. They really helped me when I was in a bind.

christine k. le

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Sometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.

Lisette D. le

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Satisfied.

Caribbean m. le

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Very Satisfied.

Juan A. le

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Great customer service and very convenient storage

Patti H. le

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Thanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.

Anna N. le

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Completely satisfied with the service

ATIYA A. le

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The staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.

Ayodeji K. le

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The 24-hour access key card made the storage experience very convenient.

Gyna C. le

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When I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as

Ashley M. le

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I was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.

Eric B. le

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Staff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.

Kenneth C. le

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Pleasant experience

Kenneth C. le

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Great service. Pleasant staff. Clean storage area

todd s. le

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The check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.

Jason Z. le

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I stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.

Ida T. le

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I recently rented a storage unit for a month and closed it out after a week. I’m still receiving emails pertaining to that unit and I’m being requested to pay after the unit was closed. Ridiculous.

HUBERT A. le

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Some are not good

Yvonne D. le

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Courteous, professional service. Thank you.

Bernard D. le

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I moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun

Rus L. le

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Most helpful when we were in a bind. The staff helped us figure out our options.

Justin N. le

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What was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.

Cindy M. le

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It's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.

Jean T. le

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Great storage company

David L. le

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The staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.

abduloulie b. le

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Because of the customer service

todd s. le

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The check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.

John W. le

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Although very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)

Morris W. le

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I submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Thank you.

Sylvia J. le

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Having just one register for cash is a bummer. Other than that, service is great. Keep it up!!!

Nelson G. le

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Great job. Great staff.

Alfred C. le

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Hyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful

Erik K. le

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The staff was not helpful nor knowledgeable.

Florence N. le

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I loved everything about this business. Very Professional

Ian C. le

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I needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.

Paul H. le

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The prices are high but worth it

RODNEY D. le

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Recommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.

Kirsten l. le

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My experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul