Évaluations des clients U-Haul Moving & Storage of Hyde Park-Milton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hyde Park-Milton

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

SUSAN G.
Évaluation :

Low tire pressure when I got into the van. Also, there is no parking in the lot. I had to park in back of the gym.

Wayne Y.
Évaluation :

Kylie was very attentive and efficient. My experience renting went very well and was very simple. Thanks very much

UTANJA K.
Évaluation :

I was charged for a dolly that wasn't in the truck,I called about it and I was told I wouldn't be charged for it once everything was completed and I still got charged!!!!!

james S.
Évaluation :

Everyone there is always nice, polite and helpful

ALBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

I think you'll be better if the fees would be included To view when we are renting the vehicle

MARCUS D.
Évaluation :

Very nice service. Customer Servive was excellent

Graham S.
Évaluation :

Hard to find drop box for key

Albert S.
Évaluation :

Check outgoing mileage better

JOHN A.
Évaluation :

The staff is always friendly and accommodating

SANDRA S.
Évaluation :

Depending on the age profile you might want to give instruction about the vehicle.

Wilson O.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON A.
Évaluation :

Le client n'a pas laissé de commentaire.

RALPH W.
Évaluation :

Le client n'a pas laissé de commentaire.

William N.
Évaluation :

The representative first tried to over charge me ($120) resulting in me having to contact customer service to get charges back to the reservation rate. Then he said he was too busy to hook up trailer to my vehicle and I would have to do it myself because he was the only one at the store. Trailer was dirty and had to be swept out before we used it. The entire process took 2 hours. Horrible Experience.

Brenda H.
Évaluation :

The outside of the vehicle appeared to clean but really could not tell ehem the inside was las cleaned or disinfected, therefore I came with my bleach wipe and can lysol and disinfected vehicle myself. In terms of price last night I spoke with one of your agents whow quoted me a price of $49.00 for your van. I asked her to Google the distance from the Uhaul garage to 2 Hancock st then back to you garage. she said something like 17 mi today I was ,charged over $80.00. Can some PLEASE explain the double price exchange ??

Carlos A.
Évaluation :

Le client n'a pas laissé de commentaire.

FAITH I.
Évaluation :

Actually check the truck before giving them out to customers. The 15' truck I was given had a broken speedometer, fuel gage and radio. It was old model truck with roll up windows and I could not adjust the side mirrors. The truck was very dirty inside. Will not come to this location again.

FRANCIS M.
Évaluation :

We need detailed receipts for the transaction sen to ECBerry@basspro.com. There are (2) Thirty dollar transactions. THanks

Jennifer L.
Évaluation :

Very professional, efficient, and even the bathrooms were clean! Thank you!

AARON O.
Évaluation :

Try and make trolley available in the truck.

Yasheka T.
Évaluation :

The manager was kind and helpful with great service! I always come to the Hyde Park locations on Saturday for excellent service by the Uhaul manager.

BRADFORD H.
Évaluation :

Le client n'a pas laissé de commentaire.

MELISSA Y.
Évaluation :

The customer service was amazing!! Though my truck only had a quarter tank of gas in it.

ERIC T.
Évaluation :

The charges from hyde park location to Worcester was too high they charge me a ( 55 miles ) almost $180 just a trip and leaving it at the Worcester uhaul location near by and you have to add Gas after dropping it In an addition you paid more $ 200 it sucks.

George M.
Évaluation :

Short staff for heavy traffic. They do a good job but could use more help.

Villarson P.
Évaluation :

Everything was wonderful thanks

Dana S.
Évaluation :

Le client n'a pas laissé de commentaire.

ELLEN S.
Évaluation :

The truck did not have brakes The engine light was on. I felt unsafe in this truck Customer service was horrible. I brought the truck in earlier, expected to get reimbursed for bringing it earlier but the store worker refused to check out the truck said he had a lot ahead of me. Ask me to check out on line. Since I was not able to check out the truck at that time. I paid for more hours for the use of the truck.

Jeffrey E.
Évaluation :

Le client n'a pas laissé de commentaire.

MIASIA K.
Évaluation :

Direction on where to park oversized trucks

Gladstone S.
Évaluation :

I am more people with better customer service easier drop off is there a drop off returns etc.

TIMOTHY H.
Évaluation :

Gentleman who showed me how to set up the trailer was excellent!

adrian T.
Évaluation :

nothing at all. alyssa was very nice.

Joeina M.
Évaluation :

I spent almost $100 on a uhaul van I had for a few hours. I was told it would be $40!

ANGIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

Le client n'a pas laissé de commentaire.

Misty M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna R.
Évaluation :

My reservation was for 9 o'clock and I was there exactly on time. The approval process took 18 minutes which Seems excessive since I had entered all of my information before I even arrived.

WAYNE Y.
Évaluation :

There was a slow leak in a front tire which was annoying. Also the pre-rental check did not have all damage marked on the photos so I lost 30 minutes having to indicate damage. It'd be good if the photos and damage indications were marked in advance.

Robert W.
Évaluation :

The van had two service lights come on, within minutes of taking the keys (both airbag light and Stabilitrak light), and not everyone at the location was wearing a mask

CYNTHIA O.
Évaluation :

Truck was really old and dirty.

Matthew A.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT T.
Évaluation :

Le client n'a pas laissé de commentaire.

JUDIE J.
Évaluation :

the fees sure did add up!

Joel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Renee P.
Évaluation :

Price was a bit high for a van. I think you guys charge too much for mileage and the customer has to put gas. Other than that great experience

Nicole L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohammedaman M.
Évaluation :

Inconvienent to park and trucks parked improperly

Karen B.
Évaluation :

Le client n'a pas laissé de commentaire.

TODD M.
Évaluation :

Le client n'a pas laissé de commentaire.

YVONNE L.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT F.
Évaluation :

the 10' van i rented had a problem turning the key. it took several minutes to start the van

Ian J.
Évaluation :

No parking. Your app is confusing as all hell. After I took the vehicle I got a call that I didn't have a contract which somehow later resolved itself.

Ada N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Coskun A.
Évaluation :

Truck was dirty

JOANNA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy B.
Évaluation :

My reservation was changed last minute with no warning. I saw it on the app they told me to download morning of. Instead of my 24hr reservation at 6pm, they changed it to 11am to 5pm for one day. 24hrs to 6 hrs. And I had to pick it up 7hrs early or they were going to give my truck away. So bad. Ended up keeping it until 6pm the next day anyway like my original reservation was for. Told them I wasnt paying a late fee if that's what they were trying to pull. They didnt charge me for one so at least they saw their problem.

CADENCEANANDA S.
Évaluation :

Le client n'a pas laissé de commentaire.

shkelqim M.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL W.
Évaluation :

Friendly & helpful staff. Drop box was difficult to find, especially late at night.

Braden E.
Évaluation :

Le client n'a pas laissé de commentaire.

Hannah K.
Évaluation :

Le client n'a pas laissé de commentaire.

Bhaumik M.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew K.
Évaluation :

Staff, the general manager was very unprofessional. He never seemed interested in helping customers. When I walked inside to check-in, the general manager didn't look up for a few minutes. When I told him that I am checking in, he didn't respond. Never wrote a bad review nor criticize anyone. This time I just had to because it was bad experience and never going back to that location.

barry C.
Évaluation :

Attendants were extremely helpful and much appreciated.

Pragadeesh Kumar N.
Évaluation :

I couldnt find a parking blinker button on the U-haul and the Storage space in the back of the truck was dusty.

ABDULFATAI W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sage C.
Évaluation :

Le client n'a pas laissé de commentaire.

Nick R.
Évaluation :

Truck did not come with additional equipment that I had reserved such as dolly, hand truck, and moving blankets. They did not have any 17' foot trucks, so had promised me the same cost for a 20' truck. When the final bill came, they charged the full 20' truck cost.

ANDERSON N.
Évaluation :

Could have Better service

CARMEL O.
Évaluation :

Actually clean the trucks instead of telling the customer you did. Check for roaches before giving a customer the truck as well.

HELEN U.
Évaluation :

The rep I met on 8/22/20 was very courteous and professional. He did an excellent job

ALEX L.
Évaluation :

The tires were all over inflated at various pressures, the rear view mirror was missing, and there was no windshield washer fluid in it. This was one of the most terrifying vehicles I've driven in a long time.

Oleg M.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIKA L.
Évaluation :

Le client n'a pas laissé de commentaire.

pamela F.
Évaluation :

Clean the cab of the truck, especially during a pandemic! Trash and crumbs and stale odor greeted me.

howard P.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua D.
Évaluation :

Very smooth process. Only complaint was employee not wearing a mask despite having No Mask No Service signs.

ryaneesha R.
Évaluation :

Uhaul was dirty ruin my furniture and only one person working

ULRIC S.
Évaluation :

The mileage on the van was different from what was on the forms. We did not realize this till we drove away. We tried to call but the office was already closed. I think it's important to have the information correct from the start. Thanks.

Antonio G.
Évaluation :

They overcharged me with extra 27 days. I was not able to speak to the manager for 1 week to try to dispute that charge. Eventually, I had to call my credit card company to dispute their charge. Issue has not been addressed yet.

xavier C.
Évaluation :

to set up all online takes time (for pick up). and for return too. And at the end I had to wait at desk to have the key of the truck !!

Phoebe T.
Évaluation :

cup holders and floor were dirty. something had clearly been spilled on them. also original location did not have the truck they had guaranteed, so I had to travel 45min away to get the truck.

Catherine T.
Évaluation :

No changes needed. Everything was great

OCTAVIO M.
Évaluation :

Le client n'a pas laissé de commentaire.

jean P.
Évaluation :

Everything was perfect and great

JACQUELINE L.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian L.
Évaluation :

It's very hard to get the trucks in and out.

Chad M.
Évaluation :

Le client n'a pas laissé de commentaire.

TAYRN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony P.
Évaluation :

When I went on the 7/11/2020 the van I request 20” was unavailable and I reserved it a month in advance . Also I'm looking at my bank stamens and I still have a payment pending and got charge 85$ I would like my refund.

HOWARD P.
Évaluation :

It was a great experience,an close location to get to. Thanks for an awesome experience.

ALICIA A.
Évaluation :

The cab of the truck and was infested with baby spiders. We had to stop, buy spider stay and wait over an hour for them to clean out. It was AWFUL. Also they gave us an older truck which was terrible for the highway for a long distance one way trip.

HANSLEY M.
Évaluation :

Very good service was in and out the store with my rental

AKILAH C.
Évaluation :

Make sure all trucks have the proper air tire pressure before customer enters the truck. Other than that slight delay, this location is great and very professional.

Andrew D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian G.
Évaluation :

Le client n'a pas laissé de commentaire.

crystal s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

marjorie M.
Évaluation :

Le client n'a pas laissé de commentaire.

CAMILIA E.
Évaluation :

Le client n'a pas laissé de commentaire.

gia r. | Premières impressions |
Évaluation :

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

ALEXANDRO M. | Premières impressions |
Évaluation :

excellent service

Aria P. | Online Move In |
Évaluation :

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Jeff C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CIARA W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Yulisa O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

javy o. | Expérience générale |
Évaluation :

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

iris p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janine G. | Expérience générale |
Évaluation :

Great service

Nicole C. | Premières impressions |
Évaluation :

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

melissa v. | Premières impressions |
Évaluation :

He was a good sport

ivyaisha b. | Expérience générale |
Évaluation :

Great service

Christopher F. | Expérience générale |
Évaluation :

Thanks Darren!

Kerry c. | Expérience générale |
Évaluation :

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

angelque c. | Expérience générale |
Évaluation :

thanks U-Haul staff. Hyde Park store will continue getting my business.

eden F. | Expérience générale |
Évaluation :

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Daniel P. | Expérience générale |
Évaluation :

Excellent manager and staff. And very friendly and efficient.

eden F. | Premières impressions |
Évaluation :

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Mariah W. | Expérience générale |
Évaluation :

Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

shanika b. | Expérience générale |
Évaluation :

I was happy with the accommodations

DORIS V. | Premières impressions |
Évaluation :

Quick process and easy

zacharoula x. | Expérience générale |
Évaluation :

The staff (some of them) was terrible

alfred a. | Premières impressions |
Évaluation :

Like the service.

sylvester w. | Expérience générale |
Évaluation :

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

soni l. | Premières impressions |
Évaluation :

The young lady was very nice also the manager

Dillon M. | Expérience générale |
Évaluation :

Worst experience ever

Oscar G. | Premières impressions |
Évaluation :

Alex Roman the manager was very helpful and professional..!!!

melisa j. | Expérience générale |
Évaluation :

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Alexis L. | Expérience générale |
Évaluation :

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

KATHRYN K. | Expérience générale |
Évaluation :

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Elander G. | Expérience générale |
Évaluation :

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Cherise K. | Réservation |
Évaluation :

Everyone was friendly And very hwlpsjl with my last minute request.

BERNISE G. | Expérience générale |
Évaluation :

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

TOVIAS L. | Expérience générale |
Évaluation :

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Dillon M. | Expérience générale |
Évaluation :

The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Benjamin B. | Réservation |
Évaluation :

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Gul N. | Réservation |
Évaluation :

Its a great service and I wish they remain great and for ever!

shauna w. | Réservation |
Évaluation :

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Juan A. | Expérience générale |
Évaluation :

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Sarah F. | Expérience générale |
Évaluation :

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

EDDIE M. | Expérience générale |
Évaluation :

Worst business I have ever endured with any company ever.

ANGELA W. | Expérience générale |
Évaluation :

The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo

Non reviews have been submitted for this location.

Retour
Haut de la page