We were given an option to rent a u-haul with a months free storage rent only to arrive in Utah and the storage unit building (Ogden self storage) no longer worked with U-haul. We were told wrongful destination and wrongful information. We chose that storage unit location because of the free months rent (which was all we needed). Now we are paying 128 or similar pricing to for the storage since nobody else was open that day...DEMI A.
Customer Reviews for U-Haul Moving & Storage of Idaho Falls
Pour nous contacter
Idaho Falls, ID 83401
(N Of Municipal Golf Course)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RILEY W.
It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.Jared B. | Premières impressions
Good staff and good company.Charles C. | Premières impressions
The staff at Uhaul in Idaho Falls was extremely helpful and friendly.YVES C. | Online Move In
checking in on line made it easier for staff to get us in and out. Very quick processDavid B.
Im being charged for a day that i didnt have itJANEL H.
Le client n'a pas laissé de commentaire.HENRY A.
Le client n'a pas laissé de commentaire.MASON K.
Service was fantastic and the staff most enjoyable to do business with. If I should need U-Haul services again, I hope the same staff will be there to help me.BETH S.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.HENRY A.
All was goodALBERT P.
Le client n'a pas laissé de commentaire.BRENT G.
Le client n'a pas laissé de commentaire.REINO M.
I have no suggestions, great experience!BRENT D.
Le client n'a pas laissé de commentaire.BRIAN B.
Customer service was excellent they're amazing at what they doKRISTOPHER O.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.Letty A P. | Premières impressions
Le client n'a pas laissé de commentaire.DONNALD EARL J.
Le client n'a pas laissé de commentaire.MICHAEL B.
Thanks for the good service and clean, safe storage space!Hilary T. | Premières impressions
I rented this truck for 4 hours and was double charged for everything. Will not rent from uhaul againROBERT F.
The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...Richmond M. | Online Move In
Le client n'a pas laissé de commentaire.Robert s M.
Le client n'a pas laissé de commentaire.Thomas A.
Nothing really everything went smoothly no problems ðŸ‘JOSEPH R.
Le client n'a pas laissé de commentaire.ROBERT E.
The manager was extremely courteous and understood customer service.GEORGE D.
Le client n'a pas laissé de commentaire.JASON T.
Le client n'a pas laissé de commentaire.Angelica B. | Premières impressions
Le client n'a pas laissé de commentaire.Alan D.
Really good experience.CHARLES H.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Cory C.
Check the wiper blades for streaking before renting it out. Also, shut the passenger door more firmly, i had to stop and re-shut it due to wind noise.Ray R.
Le client n'a pas laissé de commentaire.STEVEN N.
Was quoted 59,95 $ but charged 91,75 $. Typical of U-Haul ðŸ˜•LORIN C.
didn't have to leave my vehicle, so easy!john W.
Le client n'a pas laissé de commentaire.Wolfgang T.
The people were very helpful, fast and courteous.J H.
Le client n'a pas laissé de commentaire.Mark M.
Oil life was at 0 %JONATHAN L.
Le client n'a pas laissé de commentaire.Tisha F. | Expérience générale
I was given a 27 in truck for the price of a 10 ft truck however and the end I notice they charge me for 27 inchAnnemarie J.
Very helpful staff fast and great service will use againMichael L.
Le client n'a pas laissé de commentaire.Tab R.
Kris was professional, helpful and immediate.CARLYSLE S.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.LUIS N.
Awesome customer serviceSara C.
Le client n'a pas laissé de commentaire.Dale K.
Le client n'a pas laissé de commentaire.GARY E.
Thanks for your service...richard W.
Brandy did a great job. The fella who received the trailer was courteous.ERIK D.
Le client n'a pas laissé de commentaire.COURTNEY K.
Le client n'a pas laissé de commentaire.Gary E.
Le client n'a pas laissé de commentaire.NATHAN S.
Le client n'a pas laissé de commentaire.Michael J. | Premières impressions
They were helpful and answered all of my questions. I was able to use my first month of free storage so easily. I thank Uhaul for having such great employees.LAURAANNE P.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Chad O.
Le client n'a pas laissé de commentaire.Gary C.
Rental went well and accomplished the job at hand. I reserved the trailer for a Tuesday and did not find out that the material that I would be hauling could not be available to me until Wednesday morning. I called the U-HAUL store at 7; AM Tuesday morning and advised that I needed to postpone the reservation until Wednesday morning. No problem was the response. Great Job Guys. EZ-PEZY check out and drop off. Thank You.NOLAN G.
The General Manager who helped me was excellent. Excellent service à la clientèle.MATTHEW U.
Have the U-Haul Truck full of gas.Brian C.
Le client n'a pas laissé de commentaire.Nathanael F.
Thanks for your help in my time of needJames F. | Premières impressions
Le client n'a pas laissé de commentaire.Tisha F. | Premières impressions
Only issue was the rear access door was extremely hard to lower. Customer support was great. ThanksScott W.
Le client n'a pas laissé de commentaire.Brittany W. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN N.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.Frank S.
Le client n'a pas laissé de commentaire.ARN B. | Expérience générale
I was very blessed to be in the facilities.very caring!Annie M. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy G.
The steering wheel was not aligned and there was no sound so I had to drive in silence. The radio system didn't work. I've never needed a uhaul so I didn't know how they were supposed to drive. The steering wheel was way out of line and loose. Was scary to drive on the highway. Had to pull over quite a bit. Was not a pleaser experience.Jorge M.
I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.John C. | Expérience générale
Le client n'a pas laissé de commentaire.Jameson V.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.MATTHEW N.
Le client n'a pas laissé de commentaire.Jackson F.
Le client n'a pas laissé de commentaire.ARN B. | Premières impressions
Le client n'a pas laissé de commentaire.CLARK H.
Outstanding customer service!MARK W.
this location was great. reserved a 5x12 on line, but really wanted a 5x10. when i got there they checked there inventory and found they had one available. changed the paper work. and i was all set. great customer service!!! thank you.Robert B.
Chris the manager is amazing! He actually made moving an easy stress-free experience. 100 % better in every category than the Ryder Truck rental in this town.MELANIE H.
Very friendly and helpful staffThomas B.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Dennis M.
This location is clean and organized. The interior is a little overrun with moving boxes for sale. The parking lot is well organized. The staff is organized and efficient.Karman K.
Nothing to improve OUTSTANDING CUSTOMER SERVICE AND PROFESSIONALISM!SCOTTERIC N.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Luis B.
Le client n'a pas laissé de commentaire.NEAL G.
Le client n'a pas laissé de commentaire.Michelle B.
Just keep doing what you're doing. U-Haul hasn't let me down yet.CHAD F.
Le client n'a pas laissé de commentaire.Abraham R.
Le client n'a pas laissé de commentaire.TAMARA R.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.lilina a. | Expérience générale
The service people are amazing thank youAnthonette V.
Excellent staff. Moving is stressful, they made it easy for me to get the job done.James K. | Premières impressions
Other than being sent to the wrong location to get the trailer everything went smooth as usual.Bill C.
Le client n'a pas laissé de commentaire.Robert M.
This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!LILLIian L. | Premières impressions
Le client n'a pas laissé de commentaire.Nathan S.
Le client n'a pas laissé de commentaire.Kathleen N.
Le client n'a pas laissé de commentaire.Traci M.
Drop off was quick, easy, and friendly, even though I returned it a day earlier than planned and didn't have an appointment.Lynell D.
Le client n'a pas laissé de commentaire.CHAD F. | Premières impressions
When you call there is an extremely long wait!! So make sure you're not in a hurry to make a reservation. The staff was extremely friendly and the truck was clean with the exception of the inside of the window. We had to wash the inside again due to white marks left on the inside of it.kari C.
staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safeCathy D. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer E.
The only negative aspect of my experience was that when I called to make a reservation I was put on hold for over 20 minutes and finally hung up and called back. I also had to wait in line for 15 minutes to pick up my trailer while the one person at the counter helped two other people in front of me. I had used the online checkin process that purported to reduce my pickup time by 50 %. It appeared to me that the UHaul location was short-staffed and could have offered more timely and efficient customer service with additional staff.CALVIN O.
Everything was perfect. I was even reimbursed for unused pads without asking. Well done and thank you to everyone.Joseph C.
Le client n'a pas laissé de commentaire.Gail G.
Great just what I needed. Good facility and staff.Melinda L. | Premières impressions
Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.HOMER D. | Expérience générale
Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?ken s. | Expérience générale
Le client n'a pas laissé de commentaire.Dan W. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick A. | Expérience générale
The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200 % great service. .Brenda M. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald T. | Expérience générale
We sold our house. The new one isn't ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can't find the keys to the lock. It's our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can't cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.Lane J. | Expérience générale
Le client n'a pas laissé de commentaire.megan m. | Expérience générale
You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!Montana S. | Premières impressions
Le client n'a pas laissé de commentaire.BRAD H. | Expérience générale
Le client n'a pas laissé de commentaire.sean f. | Expérience générale
Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!michelle m. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie M. | Expérience générale
Very helpful staff!sean f. | Premières impressions
Only snag was the gate. It didn't always open.MICHAEL K. | Expérience générale
Perfect experience on both ends of the move, as always. You hire great people, thanks!Jack S. | Premières impressions
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette D. | Premières impressions
Le client n'a pas laissé de commentaire.katie s. | Expérience générale
Friendly professional staff Who took care of all my questions and assisted me with my moving needs.Stephen A. | Premières impressions
Everything was good.Skye H. | Expérience générale
AucunJanet S. | Expérience générale
The call center was the most ridiculous experience I've ever dealt with. They couldn't get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.Tausha H. | Premières impressions
Nice rental made and comptehensive service.gwen s. | Premières impressions
Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.Steven/Wendy L. | Premières impressions
I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.RAE N. | Expérience générale
Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.VANCE A. | Expérience générale
Everything was greatCenter for Spiritual Living I. | Expérience générale
Very helpful!KRYS L. | Premières impressions
The manager did an awesome job. He really knows a lot about Uhaul.Chad M. | Premières impressions
The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.Stephen F. | Premières impressions
Clean, easy to use after hours, great staff.Jessica M. | Expérience générale
Need to get drive thru gate fixed. Does not close properly due to being bent by heavy windsBILL L. | Expérience générale
.David S. | Expérience générale
All goodCynthia C. | Expérience générale
We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.Heather K. | Expérience générale
Worked wellVincent C. | Expérience générale
Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!Robert H. | Expérience générale
Worked well for our needJeff H. | Expérience générale
The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.Christy R. | Réservation
Excellent service.sam s. | Expérience générale
Always courteous. Never had a problem with my vehicle storage. Felt secured.Charlotte M. | Expérience générale
I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.larry m. | Expérience générale
Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.marilyn p. | Expérience générale
I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.MARLENE G. | Expérience générale
The only issue I had was the door on the side. It was hard to try to maneuver one of the Uhaul carts out of the door. Other than that, I enjoyed my experience with UhaulBrittany W. | Expérience générale
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