Customer Reviews for U-Haul Moving & Storage of Inglewood

6 697 évaluations

964 S La Brea   Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

(310) 671-9001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(310) 671-9001

964 S La Brea
Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The receptionist was not that interested in helping me get what I needed. Like she did not want to be there. Kind of rude. This was at pick up

javier V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Excellent service à la clientèle

Lemont B. 
Évaluation :
2

I requested 4 carts and 4 dollies. Zero were provided

VALENTIN P. 
Évaluation :
5

Todo muy bien

welving J. 
Évaluation :
2

The workers weren't very friendly I almost felt like I bothering them. The guy that helped us was on his phone the whole time he was servicing us and I felt that was very unprofessional.

Sheri D. 
Évaluation :
5

Warning light was on, traction control light and truck was already fixed

MARIO R. 
Évaluation :
5

I appreciate the short time it took to check in and out. What I was concerned about the van was the maintenance required warning light on the dashboard. I had a long drive to do and got a bit worried but at the end it went great, will definitely rent again.

Adriana V. 
Évaluation :
5

Everything went well, keep up what your are doing. Excellent customer service, from front door to the end of your services thanks so much

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah A. 
Évaluation :
4

Truck was pretty dirty and also the app really suck

Rogelio R. 
Évaluation :
1

Fraudulent billing. Over $3 000 for a one-day rental. Disputing with my cc company and will be filing a lawsuit.

Nora Z. 
Évaluation :
1

Lack of communication. Did not have any of the equipment that I reserved, took too long to get rental and workers were on their phone most of the time. Dis not feel welcomed nor the customer service.

Jose H. 
Évaluation :
4

My truck sounded unusually loud and tow was off. Might want to look into that .

Harold W. 
Évaluation :
3

Outside customer service can be improved.

Masayuki C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade Y. 
Évaluation :
5

Excellent service à la clientèle

TERRI W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yaghaira T. 
Évaluation :
5

Nothing.

Jose H. 
Évaluation :
5

The customer service representative that assisted me was pleasant and professional. The rental agreement and return policy was clearly explained. My experience was positive and I would recommend this location to a friend.

Marie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYTRISCHIA P. 
Évaluation :
2

Customer service was great too many crack gears hanging outside begging for work looks scary and unprofessional. Otherwise it's a good uhaul experience

Crystal J. 
Évaluation :
3

Hardly any gas do had to waste time doing that and had a spare tire on so no skate if I got a flat . Wasn't clean . Steering wheel was all sticky :( last at the front desk was very nice though

Annette M. 
Évaluation :
2

See previous comments.

Ramiro C. 
Évaluation :
5

Friendly and good service @7am! Nuff said.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aarion B. 
Évaluation :
3

Truck windshield was dusty. Make sure the windshields are clean. One employee trying to service a line of people. Hire more people.

Phyllis D. 
Évaluation :
5

Rien

diana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic B. 
Évaluation :
5

Thank you so much everything it was so clean

Jesus M. 
Évaluation :
5

Overall great experience, first time renting a u-haul and it was very simple and the staff was great! Thank you U-Haul!

Elias O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leroy T. 
Évaluation :
2

You changed the pick-up location to one farther away (costing us more in mileage), gave us a truck that had damaged that had been 'fixed' on to split open during our rental and now we have to pay for the damage. Major scam.

Mario B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
5

This location has the best customer service I've ever had. Alvin, Ashley and Edwin are excellent employees. I highly recommend this location.

Stephanie R. 
Évaluation :
1

Wrong location.

Galen L. 
Évaluation :
5

Excellent service thank you

ATANACIO M. 
Évaluation :
5

One of the best u hauls I have been to

Graham A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Excelente

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E L. 
Évaluation :
1

Clean you. Echo led BEFORE they are locked up. Device customers in the order they arrived. Lady who was in line behind me was helped to her truck before I was.

Mike S. 
Évaluation :
2

Vehicle was filthy. No customer service after you leave the counter. They point to several and you have to figure out which vehicle is yours. Online inspections are useless if you cant actually put the problems in. No one to show you how to work it. Had to pull over 4 times to get the right mirrors to position them so I could see them. Return way to costly. You walk away believing you only had a deposit hold and you return with a charge over $200.00. Never again.

Felicia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

the equipment was not cleaned, but the store manager gave me a discount to compensate for the inconvenience.

Alyssa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E L. 
Évaluation :
5

Everyone is always so nice and friendly and helpful at this location! We rent vans for work quite often in LA and I always try to use this location for convenience, availability of equipment and ease of drop off, plus it's close to LAX. Will definitely rent here again.

Charles G. 
Évaluation :
5

Outstanding service and equipment I have a business in Inglewood have been renting for several years at this location

Carolyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Outstanding franchisee. First class operation.

Christopher K. 
Évaluation :
3

I have used U Haul for many years. Today, I see now that U Haul only care about their profit. Not customer service, I pick up a truck that had 1/4 full of gas. Which I reserved and them that I had to go to Riverside county from Los Angeles. Many years ago I always pickup the truck with a full tank of gas. I paid $122. Before I could make my trip. I returned the U Haul truck in with over a 3/4 tank of gas. Then I had to pay for mileage plus the extra fees for insurance taxes and the cost of using the truck which was 19.95. My bill came out to be $275. Plus 122.= $397 for a $19,95 rental. What can you do about?

Jane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria C. 
Évaluation :
5

The young woman who helped me on the out, and the young man who helped me upon return, should be your employee(s) of the week.

Stephen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Levon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshall J. 
Évaluation :
5

great experience Ricardo was fabulous would definitely come back.

Edward R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel V. 
Évaluation :
5

Very helpful

Martha Y. 
Évaluation :
3

Service à la clientèle

Steven H. 
Évaluation :
5

Lowere your prices😊

Reuben B. 
Évaluation :
5

oui

Julio M. 
Évaluation :
3

Explain terms and conditions thoroughly.

Celia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR D. 
Évaluation :
5

Nothing, you were great.

Thea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria C. 
Évaluation :
5

This location provided world class service. However I first booked a van at one of your mom and pop associates. When I arrived at the location to pick up the van I was informed the location had no vans. Just wish I could have been notified of this earlier. I then rescheduled a van thru u-haul at another mom and pop associate. When I arrived at that location I was informed that the person who handled the uhauls would not be in until after 4:pm. That day was ruined. Finally when I called u-haul to schedule for a third time I requested to be sent to a corporate store. Everything worked out well there.

Abraham W. 
Évaluation :
4

I felt every bump the road had. The truck bounced so hard it felt like a jackhammer. My entire body was aching, it was an extreme ride. There was also now way to charge my phone, the newer phone doesn't use an USB - the cord has two "C" adapter's.

BRIANA B. 
Évaluation :
5

Unfortunately, I didn't feel safe dropping off at night due to homeless people occupying the back of almost every truck until the location opens the next morning. I can't blame Uhaul for that; I blame the city of Los Angeles and all the other states for putting their homeless population on buses to send them here.

Gayla B. 
Évaluation :
5

Workers were friendly and helpful.

Evan G. 
Évaluation :
5

Edgar was very helpful.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny C. 
Évaluation :
5

Great service from counter staff and staff responsible for providing and returning equipment.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Adela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arelly B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Markeisha M. 
Évaluation :
5

Great service

Carlos A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
2

Upon returning the equipment, I found out two days later that they did not check in my trailer that I rented. The associate promptly unhooked and stored it away however when I asked him if he needed assistance, he said no very rudely, and walked away to the next customer (there was a line waiting to return equipment.) We were stuck in the lot for almost 30 minutes waiting to exit as trucks weren't being moved once checked back in, and I was the only personal vehicle in the line (since I rented a trailer.) Once finally out of the lot, I found out the next day my credit card was charged again for another day of rental. I called and was sent to customer service where the wait time was 30-40 minutes. I decided to wait until the end of the weekend. I then called the next day again (now Sunday) as ANOTHER day was charged to my card. I called the location and was told that it was “pending” and it would be taken care of. I explained I returned the equipment on time, and the agent told me it would be fixed. The next day, now Monday, I had another charge on my card. I called again and she said that the equipment was never checked in and I was billed for 5 days instead of 3 as I should have been. I was also billed a “convenience fee” of $20 for after hours check in. She was able to reverse and refund the charges but the entire return experience was the worst I have ever had of any rental company. Poor customer service at the time of drop off, poor inventory/equipment management, and needless to say it should not take the customer 3 attempts of following up to get the charges finalized and reconciled. I will never rent from this location again.

Cory S. 
Évaluation :
2

made reservation and said someone else would pick it up. gave his name and his phone. they never told me it would go on their cc. also charged him more than what they told me i extended the time allowed to 20 hours and told them he would drop after hours. never did they tell me i'd be charged $20 called to get refund of $20 and got 3 different t stories and was on hold 35 mins.

Amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole T. 
Évaluation :
3

The truck broke down outside of Albuquerque, NM. Almost caused my Uncle who was driving the truck to crash twice. Had to leave the truck in New Mexico for 2 days. It was a nightmare!

PATRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRYNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khadija G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeShan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Process was Great!

Pamela C. 
Évaluation :
5

Everyone did an excellent job. Thank you.

Kenton Y. 
Évaluation :
5

Ok

JOSE V. 
Évaluation :
1

The contract stated that there was 3/8 tank of fuel. In reality, it 1/4 only. The employees did not take the time to show how things work in the truck, including back gate, the hand break, etc. Five minutes into driving, the "service stabilitrak" light came on. The engine started losing power while i was on the freeway. I had to pull over, and this situation kept repeating. When I went to return the truck, the customer service agent told me that "I was giving a link via text message to make sure everything is ok in the truck before pulling away ". So I was to blame for a truck was poorly maintained, had no properly working shocks, with an engine losing power. It was simply my fault. This is my first time renting from this location, and I do not think that they perform proper maintenance on their trucks. I will NEVER, EVER rent from this location again. Poor customer service, unsafe trucks, a real disaster. Recommendation: do as other rentals do: perform a check of the truck WITH the clients, and assist them in knowing how things work in those trucks. Also, perform a maintained on your trucks and refrain from renting out unsafe trucks. It's not just about the money: it's about people's safety. Things could have gone really wrong in the 405 freeway...

MARY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H.  |  Expérience générale 
Évaluation :
1

Didn’t store there due to lack secure units

Todd P.  |  Expérience générale 
Évaluation :
1

Person who's shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven't had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Todd P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee T.  |  Premières impressions 
Évaluation :
5

Ricardo is great! He really puts the customer first and goes above and beyond!

Sal B.  |  Expérience générale 
Évaluation :
4

Front female staff is rude

Anna G.  |  Expérience générale 
Évaluation :
2

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Ziporah P.  |  Premières impressions 
Évaluation :
1

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Tangela B.  |  Premières impressions 
Évaluation :
1

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That's not fair and I will be contacting your CEO.

Chad M.  |  Expérience générale 
Évaluation :
5

I will recommend to friends anytime

Frank s.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Haseeb A.  |  Premières impressions 
Évaluation :
2

Staff is very inconsistent and don’t listen to the consumers request

CHEDREA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latee J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE RAY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy P.  |  Premières impressions 
Évaluation :
5

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Vernon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherizar F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cynthis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shemeka w.  |  Premières impressions 
Évaluation :
5

Very clean and secure storage.

Nazanin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verushka E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica B.  |  Expérience générale 
Évaluation :
5

Thank You U-Haul!!!

Devone S.  |  Expérience générale 
Évaluation :
3

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Lou H.  |  Expérience générale 
Évaluation :
3

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Lou H.  |  Premières impressions 
Évaluation :
4

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Thomas T.  |  Expérience générale 
Évaluation :
3

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

SALVADOR A.  |  Expérience générale 
Évaluation :
2

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20,99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Keith T.  |  Expérience générale 
Évaluation :
5

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Constance M.  |  Premières impressions 
Évaluation :
1

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

quiana a.  |  Expérience générale 
Évaluation :
5

Great Service

PHYLLIS S.  |  Premières impressions 
Évaluation :
4

Great staff

Tonya S.  |  Expérience générale 
Évaluation :
5

Excellent

james c.  |  Expérience générale 
Évaluation :
5

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Jaasmin F.  |  Expérience générale 
Évaluation :
4

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

WILLIAM H.  |  Expérience générale 
Évaluation :
1

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Kim G.  |  Expérience générale 
Évaluation :
5

Very satisfied

Waunra B.  |  Expérience générale 
Évaluation :
4

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

COURTNEY M.  |  Expérience générale 
Évaluation :
1

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

COREY H.  |  Premières impressions 
Évaluation :
5

Had my storage since 2012 and never had a problem. Thanks

HOWARD C.  |  Expérience générale 
Évaluation :
1

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Vivek K.  |  Expérience générale 
Évaluation :
1

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Saundra G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Mark K.  |  Réservation 
Évaluation :
5

Friendly staff, great place, great experience!

Edgardo T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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