Customer Reviews for U-Haul Moving & Storage of Inglewood

6 296 évaluations

964 S La Brea   Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

(310) 671-9001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(310) 671-9001

964 S La Brea
Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The individual who was there when I returned the equipment was extremely rude. I had to chase him down to get his attention. When I finally got his attention he kept walking away. I was not informed of next steps until I got a phone call saying that I didn't return my truck. I would like someone to call me regarding this.

DANIELLE J. 
Évaluation :
1

Pick up - No dolly available from the pick up location (I needed 3), girl that gave me the keys for the truck had bad attitude and basically said oh well that's not my problem! luckily there was at least one dolly in the truck Drop off - I was harassed and threatened at drop off by a dude on the lot, it was really bad, I almost called police I have to review this location online to warn other people from not getting the equipment they booked and getting attitude from the employees at pick up and getting harassed and threatened at drop off. Horrible, horrible experience, please contact me at marozuma@gmail.com if you care

Maro L. 
Évaluation :
1

Just shut the place down.

Kaysha Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERMAINE W. 
Évaluation :
1

It took an hour just to pick up a small uhaul. First uhaul they gave me, no gas. Second one the brake lights were out. The final one was decent. No credit was given due to the delay.

Stephanie G. 
Évaluation :
1

Los niveles que marcan en la gasolina están equivocados demás y te cobran por más gasolina no actualizan le nivel de gasolina

MIGUEL L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jinta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO C. 
Évaluation :
1

Empleados muy malos

MIGUEL L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Haseeb A.  |  Premières impressions 
Évaluation :
2

Staff is very inconsistent and don’t listen to the consumers request

CHEDREA H.  |  Expérience générale 
Évaluation :
2

If a customer ask for a specific vehicle and its clearly available don't lie to them and tell them it's unavailable. I reserved a cargo van and asked for a specific make and model due to the fact that I preferred a model in which I was more comfortable driving. I was told no because it doesn't matter the vans are the same. This location has a GMC and Ford Transit. 2 different make and models so no they are not the same. I counted 7 available vans that I requested and they gave me the one I said I didn't feel safe in. I have my whole experience on video and will share it on my social media. Merci

Alamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yonatan Y. 
Évaluation :
5

The manager (can't remember his name) is always pleasant and helpful when I rent their vans. Being and floral designer I rent from them quite a bit. Refuse to go anywhere else for equipment and van rentals. Keep up the good work!

Davida B. 
Évaluation :
5

The staff were all very helpful and friendly. I'll be renting from there again.

SARAH B. 
Évaluation :
3

I walked in with a reservation I had made days before and they asked me so many questions including what make abd model was going to be used on the towing dolly. I kindly answered his question but the clerk kept asking and asking the same question. The process to get the tow dolly took quiet a while.

Juan T. 
Évaluation :
1

The place scammed me and tried to get a bribe out of me.

ALEXANDER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

The owner was great! He provided excellent customer service - not only to me, but also to the two customers prior to me. I will definitely work with this company again due to the service the owner and his team provided. Five out of five stars!

ANTHONY J. 
Évaluation :
3

If your in a hurry not the best location

WILLIAM S. 
Évaluation :
5

La secretaria muy distraida ala hora de rentar el vehiculo

MARTIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dunia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latee J.  |  Premières impressions 
Évaluation :
3

The price to extend a rental was really expensive other than that everything went well.

Alexandria S. 
Évaluation :
1

Make better selection on hiring choices!!

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
5

Long line, but even so the staff was friendly and helpful. From the counter to the people getting you to your vehicle, everyone is very friendly.

Gerardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUANEISHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
5

The truck had a tire pressure warning on when we got it. I had trouble uploading the photo of mileage and gas when I was doing returning on the Android App. It didn't upload the photo at all. Took me 30 minutes there super mad and then it was a staff working there did the checkout on his phone

Di H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dandre E. 
Évaluation :
5

I was helped by the stores general manager, I was extremely impressed at how well he handled a very busy afternoon he was checking multiple people in at once and was flawlessly handling the line. This is my favorite U-Haul location. It is very clear that the general manager loves his job and takes great care of his employees. His employees also show a lot of pride in their job and it's very clear that they are happy and enjoy what they do.

CHRISTOPHER W. 
Évaluation :
1

U-Haul of Inglewood was all bad -- from start to finish. I literally had seven different problems: can't count on the on-line system; they don't follow their own procedures; they don't have helpful staff; their management was incompetent, rude and dishonest; they literally asked me to buy parts to repair their non-operational equipment; it took 1,5 hours to get a trailer; and then they hit me with surprise fees. Here're the details: 1. Can't count on the on-line system. I initially reserved elsewhere on-line. Within minutes, I got a call from U-Haul saying that, no, they didn't really have available trailers there and I was being switched to U-Haul of Inglewood. 2. Don't follow their own procedures. The email and on-line said I would get an advance call from my site to go over arrangements. Never happened, although they had several days to call. I had to call U-Haul on my way there. Got no warning of problems. BUT, believe me, there were problems. 3. Don't have helpful staff. Got to the site, drove through their lot passing multiple trailers that matched my specs without seeing anyone out there. So much for “advance check-in to expedite your pick-up”. Went inside, went straight to a counter with no line, but waited for minutes trying to get the attention of the clerk sitting right there. She was too busy with her phone to notice me waving or hear me trying to talk to her through the plexiglass barrier. She then told they didn't have a trailer for me, even though I'd seen several on the lot, but couldn't explain why not. She claimed the ones I'd seen, “must be reserved.” I pointed out I had a reservation, so one should be reserved for me. Didn't help. So, over to the assistant manager. 4. Incompetent, rude, dishonest management. The assistant manager started the conversation by telling me I didn't need to be inside, “they could have taken care of you outside.” I told her that no one was in sight outside. She told me I was wrong. We went outside. No one was in sight. Still no explanation of why no trailer. 5. Didn't have a key part, wanted me to buy it elsewhere, come back and effectively donate it to them. It turned out, they claimed, that their trailers' wiring harnesses had been stolen. They wanted me to go to AutoZone, buy one, and let them cut it up so they could splice it to their trailer's wiring. First had an argument with the assistant manager who literally wanted to insist that the trailers were fully equipped, they just couldn't be used without the missing equipment. I shouldn't have to argue about what "equipped" means to rent a working trailer. Then had to argue about getting reimbursed for buying the missing part. (Goes back to incompetent, rude, dishonest management.) 6. Total time to get out with a trailer â€" despite no customers ahead of us â€" was about 1,5 hours. As anyone knows who's had a time window for a move, we were between a rock and a hard place. So, we went through with it, and finally got out. 7. Surprise fee on the final bill. They asked us if we could still have it back by 6:00 pm. We said we could. They said â€" only then â€" that they close at 5:30, but, “No problem â€" just leave the trailer. We'll check it in in the morning and you'll get the receipt by email.” We asked if they were sure there was no problem. They said yes. That was all they said. Despite them holding us up by 1,5 hours, we had the trailer back by 6:15 pm. We took pictures to prove it. Nevertheless, with no warning that this would happen, the bill arrived with an “After Hours Service Fee” tacked on. The fee more than doubled the original quoted rental cost. So, no, I have nothing good to say about U-Haul of Inglewood. Bad experience from start to finish. Folks should go anywhere else.

Robert N. 
Évaluation :
5

Great service

Stepanie S. 
Évaluation :
5

Owner/Manager did a great job in processing customers in a crisis U-Haul computer network down situation. Also, he has a great support team for operations and logistics to get the job done.

Benjamin L. 
Évaluation :
3

Computers were down and my truck was boxed in. Had to wait almost an hour and a half which totally screwed my moving day. Ricardo at the front desk did great though and was running 3 computers at once when they came back online. Also got charged 28 $for the protection when I had a piece of paper saying it was 14 $. After a long day of moving i just wanted to leave and didn't have it in me to argue the additional 14 $.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon D. 
Évaluation :
3

Vehicle was in poor condition

GARYNICHOLAS A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Milkias K. 
Évaluation :
3

Pickup went fairly smooth. Only 1 person at checkin counter but he was working 2 registers and only 2 people in front of me. Return was a different story. I pulled into return aisle and there were 4 vehicles in front of me (all un-occupied) and then a vehicle pulled in behind me. No employee to be found. I went into customer service center and there were about 15 people in line and only 1 person at the counter. An employee walked in, so I asked him about return and he said they were very busy and the only 2 people working. He asked me to go back to return area. he showed up a few minutes later and for some reason went to help the person behind me first and told me he would be with me in minute. He then came to help me, checked me out and unhooked my trailer but left it behind my vehicle, so I am still trapped in the line. I asked him if I could move the trailer to the side and try and back out around the vehicle behind me. He said sure. I, along with another trapped customer, moved the trailer. The employee got in the vehicle behind me and I thought he was going to move it but that was not the case. I was able to squeeze by and leave. The return employee had told me was new and pretty stressed out. Could have been a better return experience.

Alan B. 
Évaluation :
3

Clerk was rude, non communicative, did not allow me to finish before she was on to next thing. I had. To ask Christopher questions about things she should have told me. When someone came behind me, she told me to step aside to help this customer. No smile, not helpful and absolutely oblivious to good customer service behaviours & poor communication!

Karen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Wait time in line other than that everything is great.

DUANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN F. 
Évaluation :
4

Have the rental units ready for pickup before the customer arrives. They had to move multiple vehicles out of the way to get to the trailer I reserved.

Nishan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Traci F. 
Évaluation :
2

The process took longer due to poor communication. After a few issues getting the truck (including a flag on my account that apparently didn't need to be there), we were then told to wait outside and someone will direct us to the truck. We waited for 10-15 mins, but no one came. We went back in to talk to the people at the desk and then they said that the truck was just sitting there and we could just jump in...the whole process took about 1,5hrs, but seemed like it could've just taken 15-mins.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
2

Was informed there are rental mats available but there were none.

Tigran D. 
Évaluation :
5

My contract was for a 5 day rental. Equipment due back 9/29. We arrived in LA on 9/25 at 5:30 PM after leaving Olympia, WA Friday 9/24 at 1:30 PM. We dropped the trailer off on Saturday 9/25 then unloaded the truck and returned the truck 9/26. Before the truck arrived at the drop off on 9/26 I received a phone call from an irate Uhaul customer service rep who yelled at me and told me the equipment was very overdue and she had a customer waiting for it. In actuality we were 3 days early returning the truck. Uhaul needs a much better system of communication.

Ephrain F. 
Évaluation :
2

Clean your Trucks more than once per week

MARNAE T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Felix P. 
Évaluation :
5

The manager had a great personality, although we were there really early he had alot of positive energy!

Michelle M. 
Évaluation :
3

Needs more tellers. I waited for a long time to see a someone. They didn't have mats do they gave me five that someone brought back without charge. Over all they tried to make me satisfied. Which they did .

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO V. 
Évaluation :
1

Horrible experience. Had a flat tire. The spare was flat also. Had too wait 7 hours for someone to bring a new tire. Very bad.

Oscar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katena R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASUNDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

The staff is friendly and peofesional

SERGIO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIZZY B. 
Évaluation :
2

Truck had oil on the inside trailer part, was given faulty truck. Ricardo and jerry were nice, just a frustrating experience.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERIC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
1

They gave me the wrong vehicle at first and I noticed the mileage was wrong They said I could change it in the app which was false than they noticed it was wrong

GREGORY C. 
Évaluation :
5

Very pleased. Friendly helpful staff who were all knowledgeable, professional and kind. Great rates, Great access, Great job

Tawana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katena R. 
Évaluation :
4

Fill gas tank to full before renting trucks. Having to guess how much gas to put in can be circumvented by receiving a truck with a full tank.

Aaron C. 
Évaluation :
1

Forgot to give us back our ID. Called to find out about it and never got a call back. The guy in the lot had the worst attitude. They didn't have the blankets I reserved and after checking with two different people (1 in person and one the next day over the phone) to make sure I wasn't charged, they charged me for them anyway. All In all a very poor experience.

Reza R. 
Évaluation :
2

Confusion w/ truck number, had to reprint contract, website checkout would not let me update mileage because wrong truck was assigned. Waited in line for 20 minutes just to check out. Could not use website to check out.

DALE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

More parking slots for those waiting to pick up equipment

Sonja W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawernce M. 
Évaluation :
5

Great service

Kenneth B. 
Évaluation :
2

My vehicle wasn't ready at the reservation time. I spent 40 minutes waiting around for them to get me a new vehicle and then update the paperwork. They didn't have blankets that I ordered. An area manager had some in the back of his car that he gave me. When I returned the vehicle I realized that the agent that checked me out added the insurance for 70 $to my rental. I never agreed to that. It was definitely not selected by me during the online reservation. The yard team works hard and I appreciate them. The area manager and office staff need some work. I'll be reaching out about the 70 $I was overcharged.

MATHEW N. 
Évaluation :
5

S.O.

Stephanie R. 
Évaluation :
5

I've been renting trucks from this location for years and I have been very happy with the service. Keep up the good work guys. Merci

Mauro G. 
Évaluation :
2

Service was good picking up. Returning there were a bunch of trailers in the lane to return. Very hard to get in. When I called to make my reservation they told me the trailer receiver was only 10 $but is actually 30

Jason H. 
Évaluation :
5

Excellent customer service both inside store and outside store. Customer service determines where I spend my money. I will use this service again.

DEBRA R. 
Évaluation :
3

Picking up the equipment, no problem. Very easy, no issues. Returning the equipment, trucks were spilling out of the lot onto La Brea Avenue including the parking spaces out front. Since I had a trailer, I had nowhere to go. It took almost an hour to get into the lot, disconnect the trailer and get checked out. The gentleman working the lot was so overwhelmed - he'd been left with a mess. I felt bad for him. He did his best to help me. Whoever was managing the lot on Saturday left him a disaster (I was there at opening). I wouldn't come back to this location given this scenario.

Jami C. 
Évaluation :
3

Get more people working the register I was waiting there for an hour and also app was not working properly I couldn't do the return on there I had to chat with someone to get help

GERADO R. 
Évaluation :
3

Cargo van needed maintenance ie. Oil change needed low tire pressure sensor on and transmission shifted ruff

CLINTON W. 
Évaluation :
1

I would like to speak briefly with a regional or district manager to voice my concerns that have been ongoing for a long time regarding the poor customer experience at this location.. 310 428 0756 Duncan Brode

DUNCAN B. 
Évaluation :
5

Things were a little crazy in the early hours for all the employees. They each were stretched in every direction to please most of their customers. Continue to stay professional and thank you all for taking the time out to help us all during this time. Great team.☺

AEISHA J. 
Évaluation :
4

As with every uhaul experience I have ever had the wait while processing customers was very long. I do not fault the people at this location. They were extremely pleasant and helpful. I believe that uhaul needs to examine and revamp their procedures. As I noted this experience is a constant problem at any and all uhaul locations I have ever dealt with

Robert M. 
Évaluation :
5

Great energy and customer service

Alesia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN D. 
Évaluation :
3

The male and female working inside at the counter appeared to hate their jobs and not personable to a customer service standard. The location was busy but I didn't need to hear the guy dropping F bombs because he didn't want to be there. I gave the rating an average only because this is unfortunately the new standard of customer service.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRVING J. 
Évaluation :
1

The equipment I reserved weeks before wasn't on site. It was explained to me that this happens on a regular basis. I was provided another trailer which was much larger than the size I needed. My plans were inflexible (which is why I made the reservation in the first place) and I accepted the alternate sized trailer. While setting up the trailer for towing, the employee damaged my vehicle. I was very disappointed with this location and definitely would not recommend it.

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie K. 
Évaluation :
4

Amazing service - man who received my return was awesome

Robert C. 
Évaluation :
5

N:A

CHRISTINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE RAY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy P.  |  Premières impressions 
Évaluation :
5

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Vernon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherizar F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cynthis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shemeka w.  |  Premières impressions 
Évaluation :
5

Very clean and secure storage.

Nazanin A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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