Évaluations des clients U-Haul Moving & Storage of Inkster

Customer service was very poor I did not have a phone with me at check in and was given no information other then go on line to do your check out and check back in. The outside service person was more help checking out then the inside manager Upon returning I used a phone however only received errors on Uhaul.com after five error on your site I dropped the keys and left btacomajr@gmail.com

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I always get good customer service at the Inkster location

No problems.

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This is the second time I have rented a vehicle from this location and both times the staff were efficient, friendly, and following Covid protocols. The equipment was clean an well maintained and check out and check in were easy. My only complaint is that I didn't immediately receive my confirmation email after returning the vehicle after hours. I received the email 6 hrs later.

The entire staff from the person helping me with check out,

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Doing an excellent. Job...thank you

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Did the Check In and Out via the U-Haul app. The vehicle was not in the spot the app directed me to, but I was able to find it. Furthermore it was not clear where exactly to park it. It also did not tell me what to do with the keys after dropping off the vehicle so I brought them inside.

Hello my name is janice Sanders i have a storage bin at the inkster Michigan company and the reason why I haven't sent payments is because i am on unemployment my intentions was to payments to keep my things there until I got a place and was depending on unemployment but they put a stop on unemployment to sift out the people who were criminals trying to scam unemployment its not just me it's a half of Michigan its all on the news and internet if u don't believe me i have hard copys of my unemployment i am also disabled from a mild stroke i had 2 years ago im unable to work i am pleading with uhal to not get rid of my things because it is all i have i promise as soon as i receive payments i will pay my debt in full i have recently received the uhal letters and i pray that u will understand please reach me at my email address if u have anything to ask thank you janice Sanders

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The personnel at this location is very polite and understanding to your needs.

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I was double charged and no one's gotten back with me to refund me at all!

Everything was perfect...thank you..I will definitely use again.

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Always great service at this location, will return for future needs as always. Suggestion: Too bad you guys don't have a frequent renter program.

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I used a cargo van to bring home a new desk. That is all!! I returned the van the same evening 3 hrs later through their after office drop off return. The next day I received my invoice which had an up charge of $50 for a cleaning fee! It was absolutely not warranted! We did not carry so much as a piece of paper into the vehicle. Meanwhile my account was over drafted! After a 12 minute wait and Explaining the situation I received an email saying the funds will be returned. I am still waiting.

This location did a good job and saved the day! However the Trenton location I would absolutely not recommend. I booked a truck a month in advance and when we went to pick it up another customer hadn't returned it yet and they said there was nothing they could do. We lost 2 hours out of our day because of this and had to pay more in miles to go a further location.

This is a small point but very irritating: I have rented from this location twice now and returned a rental truck there another time. My experiences in the past have been fine and most of this one was, too. Here's the thing: I rented a truck that I only needed for a few hours and in fact returned it in 6 hours. At the time of rental, the agent asked me how many miles I thought I'd drive and I estimated 10 - a very local move. The charge was $52. When I returned the vehicle, the agent said $53 and when I asked why the difference, she said I'd driven 11 miles - and added 79 cents. I had even put in more gas than what I used ("we don't give refunds on over gassing"). 79 cents. It isn't the amount that bothers me, it's that a business has no concept of good will, let alone that the vehicle was rented for 6 hours for $52. Very disappointing.

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Workers at this location are very pleasant and easy to work with. They should be proud of their top notch operation.

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This is a tough question because the young lady that I work with was very efficient from the phone call to the time I walked in the door she had me in and out I loved it.

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The guy who checked me in needs customer service training

I will never use uhaul again. if i ever have to move i'll rent elsewhere or hire someone uhaul is a joke

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Everything was great

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Several vehicles were out waiting for pick up/drop off. I walked around looking for an employee to help me find my vehicle. When I was about to send my son back inside for hello the young guy sitting in the bench watching me finally got up and told me look at the mileage to find the right one.

Wonderful experience..No problems at all...everything was like clockwork and very professional...again...the experience was great!!

The first vehicle (F150) the crew attempted to give to me had a bald rear tire. Thankfully, I did a careful walk around inspection and pointed it out to them. I't's not clear why three prep crew crew didn't notice this as they wiped down the Inside vehicle for COVID-19. Anyway, as a result of my discovery, I was given a brand new Chevrolet pickup with only 238 miles on it. Needless to say, I was very pleased with the replacement vehicle. Thanks U-haul!

After hours drop off was not well organized or easy to do. The website and app for returning the truck after hours kept crashing and not working on either android or Apple device. Took over 8 tries And over 30 minutes before success. The location would benefit from having a clear sign for key drop off.

just dropped off but was super fast on top of it. was wearing mask and friendly service

Well run

Staff is extremely personable and helpful.

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Make all returns "End of Day" no matter the original checkout time. So if a rental is returned before close of business, regardless of what time the day before it was checked out ; no additional charge should apply, at least not a full day charge. Example: if I check out a rental at 2pm Mon. And return it at 5pm Tues. there should not be a full day additional rental charge. Otherwise, great service.

I verbally declined the insurance, a $8 charge on a $14.95, 24 hour rental. Which I should have reviewed my receipt, it was on there. But I verbally declined, upon check in is when I was told it was on my charges, other than that issue, everything went well.

I'm glad this location is close to me because I can get here quicker than the time it takes to talk to a rep in the call center. Been using uhaul for many years but as of recent, getting through to a person is ridiculous. What's even more odd is when I call it is usually during the week, I could understand if I were calling on a Saturday. Always great service at this location, just need better assistance in the call center.

All went well except I did not prepare properly with moving dolly.

Professional and exceptional service.

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They gave me a truck where the door wouldn't close. Had to drive back to get the door fix the door and how to rig it closed. My boyfriend was trying to close it and almost cut his fingers. Dangerous:

Reception at front desk was very rude to me and other costumers. (white girl with tattoes).

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Tyler helped hook up the trailer to my vehicle. He went above and beyond what was needed to help make sure I had a successful trip. Everyone I dealt with at this location was pleasant and helpful. 10/10 would rent again.

Have a Supervisor on staff on the weekends and teach your customer service. They had major attitudes even though everyone there could have rented equipment elsewhere. The associate, Katy that assisted me was great. The blond young lady needs an attitude adjustment. I didn't get all of my furniture pads which I had to come back and get and my associate, Katy gave me a credit for my trouble. If it had not been for Katy, I would not rent from this location again.

I had no problem

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Not much you can do to improve on with the next customer.Keep up the good work and that location will be in business for many years to come.!!

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I was charged for items i didn't receive and my total wasn't adjusted for it

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Its was good yard man way cool ..

Have more Furniture dollies

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Didn't end up using but will rent again when I'm working on cars big thanks to your team

Computer system was not working properly

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Customer service was excellent and the vehicle I used was clean and ready. Thank you Inkster Michigan Location on Michigan Ave.

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From the young to the older they are all rock star

My experience was wonderful.

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Did not use blankets and dolly

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I waited in line for 40 mins just to be told that the truck I reserved was moved to another location 10 mile out of the way I was going. So I got charged 20 extra mile on top of the inconvenience of my time.

Fast and friendly service.

The workers were very efficient and friendly

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Dropped off after hours, so did not go inside or talk with any employees.

waited way to long in line. even with the online check in I still stood in line for approximately 30 min.

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