Very impressive! Its been a long time since I used uHaul. I was amazed with the service, good employees.
Eric O.Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Testimonials From Recent Customers
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Wonderful staff right facility very clean highly recommend
Anthony R. | Expérience généraleKyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.
Kaylie C. | Expérience généraleGreat service, very nice looking facility.
Anthony R. | Premières impressionsBien
Raymond B. | Premières impressionsStaff is extremely helpful.
Edwin L. | Premières impressionsExcellent management and staff!
THOMAS W. | Expérience généraleThis U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.
THOMAS W. | Premières impressionsThank you for all your help
Kenneth N. | Expérience généraleI love how easily accessible it is.
BARBARA B. | Premières impressionsVery helpful, polite, & friendly.
Cameron H. | Premières impressionsYou guys always go above and beyond especially Kyle
TINA G. | Online Move InLove to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.
maria g. | Expérience généraleKyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you
Alicia L. | Expérience généraleGood people inside Megan was great
Todd H. | Premières impressionsJessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!
Angel P. | Premières impressionsThank you for all your help
Kenneth N. | Premières impressionsGreat service.
WILLIAM J. | Expérience généraleGreat place
WILLIAM J. | Premières impressionsWas a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10
SHEILAH H. | Premières impressionsI am a return customer for a reason..Good service and knowledgable staff...
Robert L. | Premières impressionsMr Butler was great. Great customer service. Great experience.
ERRICK P. | Premières impressionsWhen I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?
Gregg G. | Expérience généraleThis was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!
Duvil S. | Premières impressionsI didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .
Breyana R. | Expérience généraleThe 24hr never worked so I cancer it aft 3 months The price was higher then others
richard w. | Expérience généraleEveryone was courteous and professional!!!
John B. | Premières impressionsKyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best
TERRI L. | Premières impressionsOverall Satisfied. Professional
FREDERICK S. | Expérience généraleThey were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them
CHERLYN M. | Premières impressionsKyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.
Van V. | Premières impressionsThe store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired
Rotondo Y. | Expérience généraleI love renting from Uhaul all around thanks
Eric B. | Online Move InOk
Rosemary W. | Premières impressionsI cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!
RITA JEAN D. | Expérience généralekyle is awesome
MELISSA V. | Expérience généraleKyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!
Bobbie S. | Expérience généraleThe staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.
loneryl m. | Expérience généraleEverything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.
CARLOS S. | Premières impressionsWhat a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!
Ryan L. | Expérience généraleOutstanding service... Utah to San Diego to Jacksonville over seven days...2 600 miles... everything worked perfect.. Great job!!! G
Gary J. | Premières impressionsVery Professional!
Edward R. | Premières impressionsAlways curteous and helpfull
carolyn a. | Expérience généraleHad an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.
Richard D. | Expérience généraleEl personal kiler fue muy amable en atenderme
kristell s. | Premières impressionsThe manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you
DAVID W. | Expérience généralemr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless
Jerry j. | Premières impressionsAgradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!
Nancy R. | Expérience généraleMy experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx
ben d. | Expérience généraleKyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.
Melissa B. | Premières impressionsKyle assisted me with everything I needed. Very friendly but also very professional.
Kenyata A. | Premières impressionsKyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.
Ana C. | Premières impressionsThe store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.
nikki b. | Expérience généraleKyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.
Tyra B. | Expérience généraleGreat Customer service.
MICHAEL T. | Premières impressionsStaff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.
VALENIE H. | Premières impressionsMy experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.
marie w. | Premières impressionsVery friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.
louis w. | Expérience généraleGreat experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Merci.
Kyle F. | Expérience généraleAlready recommended.
BRENDA V. | Expérience généraleThe staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile
Troy P. | Expérience généraleI was completely overcharged for everything and I am extremely upset:
Sarah F. | Expérience généraleThank u for your help
nikki b. | Premières impressionsThe unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!
Anita G. | Expérience généraleKyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Merci.
tobin t. | Expérience généraleWhen I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.
nancy g. | Expérience généralestaff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.
MERCY S. | Premières impressionsThis was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.
Sherley S. | Expérience généraleThey took $33 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70 plus i am on a fixed income that's not good. I am very upset my bill
karrie k. | Expérience généraleDid not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!
Alexis R. | Premières impressionsAucun
Inthasone S. | Premières impressionsI very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.
Joe S. | Expérience généraleVery great experiences here at this facility.
tammie w. | Expérience généraleThe customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.
Jacqueline b. | Premières impressionsThe restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.
Sean M. | Expérience généraleGreat customer service.-
Tommy B. | Premières impressionsI was going through it, and the staff that was working helped me manuver everything flawlessly.
Angela C. | Premières impressionsGreat Staff lead by Ashley
larry s. | Expérience généraleThe entire staff was knowledgeable, friendly, helpful
Mark W. | Expérience généraleThe staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY
tammy b. | Expérience généraleThank you for making move so much easier..
VANESSA A. | Premières impressionsGreat staff! Friendly and very helpful. Thank you for a pleasant experience.
Wendy H. | Expérience généraleVery. Nice place
stacy s. | Expérience généraleGreat staff! Very clean and nice location. Everyone was super friendly and helpful.
Wendy H. | Premières impressionsI was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized
SHAINA A. | Premières impressionsI was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!
Rachel D. | Expérience généralePerfect, customer service.
Rachel D. | Premières impressionsI was only there for less than a month.
Margaret F. | Expérience généraleemployee was awesome
shawn h. | Premières impressionsExcellent customer service. Very clean.
Sabrina S. | Expérience généraleExcellent customer service.
Sabrina S. | Expérience généraleSo quick and convenient. Amazing customer service
Cody C. | Premières impressionsalways professional, clean units, and happy attitudes! Thank you!!!
Sabrina S. | Premières impressionsGreat Team and superb customer service
larry s. | Premières impressionsNa
sinath c. | Expérience généraleStaff very helpful
Alicia M. | Premières impressionsI've been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!
Anthony M. | Premières impressionsn
joseph f. | Expérience généraleFriendly and helpful staff. Storage unit and surrounding area very clean.
Liz A. | Expérience généraleEmployees were eager to assist in any way. They were informative, knowledgeable and helpful.
Eric E. | Premières impressionsStaff was courteous and professional. Facility clean and well maintained.
Patricia M. | Premières impressionsLogan was amazing. Made my experience easy and ensure I understood everything.
alecia m. | Premières impressionsI rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!
paul s. | Expérience généraleGood service, friendly staff.
Saundra H. | Expérience généralegood safe place with great staff
Barbara K. | Expérience généraleRep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that's ridiculous
kaila e. | Expérience généraleThe only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!
Delane K. | Expérience généraleRats
Denise B. | Expérience généraleI felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!
lisa s. | Expérience généraleKeep up the good work
Yorlanda B. | Expérience généraleGreat staff.
donovan h. | Expérience généraleno problems whatsoever
timothy h. | RéservationGreat service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!
Peter B. | Expérience généraleLogan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!
kimberlee c. | Expérience généraleu-box delivery woman was super! very professional.
dana s. | Expérience généraleIt was nearly time to close and the lady at the front office still helping me out with the paper work thanks again
jesus p. | Expérience généraleI Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺
Alfred H. | Expérience généralemy furniture was molded and mildew im very upset
debreal s. | Expérience généraleIt would be nice if you had a weekly rate for the storage units.
Chris D. | Expérience généraleEpisode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown
VINCENT B. | Expérience généraleVery nice. I would definitely use them again, and also recommend them to friends. Carolyn
carolyn s. | Expérience généraleMy only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.
matthew m. | Expérience généraleThe team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance
Carnell H. | Expérience généraleExcellent business, helpful and polite employees.
THOMAS S. | Expérience généraleGreat facility
Andre S. | Expérience généraleThey are very good and I would refer to anyone
Patricia W. | Expérience généraleVery pleasant rental experience.
JOHN W. | Expérience générale