Customer Reviews for U-Haul Moving & Storage of Jamaica

4 039 évaluations

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Your customer service staff provided good service

EARLS B. 
Évaluation :
4

Storage access cards with elevator, too many times the elevator machine did not recognize the card. But over great space, it's clean both touch and stage

JORY F. 
Évaluation :
1

You guys made my bill go so high no one called us tell my bill was over 1 000 $dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRITZ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER W. 
Évaluation :
2

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEMARDOMINIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANLORENZO D. 
Évaluation :
2

It wasn't the people. It was that I had to travel 40 minutes for a trailer when I reserved one just a mile away in Brooklyn

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELANTHONY R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRAY D. 
Évaluation :
5

Keep up the good work

SHEROLA H. 
Évaluation :
1

Service à la clientèle

Judith S. 
Évaluation :
2

Sales clerks need to have more patience and tolerance with customers the clerks are too short with paying customers. Happy thanksgiving to all .

ROBERSON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enoch S. 
Évaluation :
4

the gas indecater was incorrect when I received the truck.

JOSEPHA H. 
Évaluation :
5

Stay being professional at all cost.

DARRYL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANJIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAYOKASTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G. 
Évaluation :
4

Everything went smoothly

SHAHEED A. 
Évaluation :
5

S.O.

WINFIELDETHEREL M. 
Évaluation :
1

The location wasn't the problem Uhaul was. I rented a truck in Brooklyn NY where I live and the day of my move they changed my pick up to Queens NY. I had to drive a hour away to pick up my truck to drive it back to Brooklyn and start my move and drive it a hour back when I was finish for me to have to drive a hour back home again. When I ask to at least return my truck in Brooklyn they told me no I would be double charged. When I did return it back in Queens I got hit with 400,00 $ from 200,00 $ for having a truck less then 12 hours because of the extra mileage I did not need. If they left my reservation the way I planned it I would not got charge so much. Inconvenient and over charged for no reason. I deserve some type of refund not just sorry for the inconvenience. This put me so much out of my way. I wasn't even moving in Queens.

EARLTEFFICK J. 
Évaluation :
5

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Expérience générale 
Évaluation :
3

Better customer service

RAMONMIGUEL L M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
1

I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Expérience générale 
Évaluation :
2

The bad it long time gets any done

edward D.  |  Expérience générale 
Évaluation :
4

Can't find it any better. Uhaul provides great a great service.

WAYNEL R. 
Évaluation :
1

The employees are extremely unprofessional, they always give customers attitude when asked a question. The employees offer no assistance when asked, I will be taking my business elsewhere.

ALTABSALEEM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGOARMANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLONR M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
4

Double check equipment

JESSICAM B. 
Évaluation :
1

I had booked at a previous location. When I arrived at the location on time, it wasn't open. No one called me to tell me that it was closed or that that time wasn't available. I wasn't able to move everything because I had to book a smaller size truck. Furthermore it threw my moving schedule off track. This new location was ok. The truck had a weird smell.

TRICIACAMILLE B. 
Évaluation :
5

S.O.

GENEVIEVEL V. 
Évaluation :
1

Was charged extra for gas when I received less than was stated on initial print out

AMANDAC B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emerald G.  |  Expérience générale 
Évaluation :
1

Charged a 100 $cleaning fee for truck cleaning and when I reached out to inquire about the charge as I have a video of the state the truck was left in johnathan sent me an unprofessional email stating foul oder is the cause for the charges. Mind you the truck was stale smelling at pick up as most of the trucks are. The only thing transported in the vehicle was clear chivari chairs. Email from johnathan started out “so the reason” and ended “next time follow the rules” Ps. I will be reaching out to customer service for U-Haul once more then American Express directly.

Lovasia B. 
Évaluation :
5

Technician-Jonathan was extremely helpful, knowledgeable and professional! Give that man a raise!

MILLARD C. 
Évaluation :
2

The customer services were not satisfied the guy there was very unprofessional

erlyn B. 
Évaluation :
3

I was given the key and told the spot number. The key did not fit so I had to look for the vehicle in the dark.

WILETTAMARIE W. 
Évaluation :
5

Is great

MARLONA C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLEA S.  |  Expérience générale 
Évaluation :
4

I was very pleased with how everything was done.

Neville A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERGEY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ami R. 
Évaluation :
5

Nothing this place is efficient, fast, and everyone is soo friendly!

JENNIFER N S. 
Évaluation :
1

Everyone it was lost because they are busy with some other mistake with the miles in the car they gave me three cars the mileage is so high whatever they say it's wrong

FERDUS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIEA E. 
Évaluation :
5

The woman who helped us out was kind and courteous. She was also very clear with the info she gave

ESTHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY P.  |  Expérience générale 
Évaluation :
4

Na

TOMY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFERMARIE W. 
Évaluation :
3

Poor service.

MUSTAPHA M. 
Évaluation :
1

I had a horrible experience with UHAUL Uboxes from the start to the end. I was overcharged, told the wrong information, spent no less than 10-15hours on the phone because my notifications were wrong or nonexistent. I was lied to, disregarded, transferred (via phone) a million times but not helped, and everyone told me something different. My uboxes couldn't be found for a day or so, they sat in my parking lot for a week without being picked up, despite my calls, and the list goes one and on. I am very unhappy about the whole experience, and annoyed I paid so much when I couldn't trust the service and had to call SO MANY TIMES, and I wish I had used another service to move. I plan to write a review so others don't have to go through this stress.

Alexis H. 
Évaluation :
5

Place was great

JOSEPHJOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAREDQUINSLEY JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLDAUGUSTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
3

a walk in customers as myself should have the option to rent the trucks since the lot was full of trucks but the workers inside kept saying they don't have it available and only rent from reservations which i did over the phone and even with a reservation code they kept telling me that there was NO trucks available and was so messed up that one hour later i ended up rent it the same truck thats been parked there all the time which they told me wasn't available and this is the second time this happen to me and i felt that not everybody is treated the same way at that store

HUGOALBINO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIANA D. 
Évaluation :
5

Nothing! Just keep up the standard that you have acquired!

SHIRLEYM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ABUJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PUSHPAK L. 
Évaluation :
4

We requested a 20 foot truck but upon arrival we got a 15 foot truck. We had to rent another 10 foot truck. This double the costs. Uhaul didn't offer a discount on the second truck.

HUGHE JR B. 
Évaluation :
5

Lovely workers

Selena G. 
Évaluation :
5

There's not much to say about the stuff they was very nice explaining everything to me when retur the young man was very much nice too.

JACQUELINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRITZ M. 
Évaluation :
4

S.O.

ORLANDEDOMINIC A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffany L. 
Évaluation :
5

Service was great

SHAUNAE W. 
Évaluation :
1

Containers were fine, but after I returned them I kept getting charged for 6 months even after complaining multiple times. Do Not use their auto pay!

PATRICK M. 
Évaluation :
3

I didn't get a full tank and the drop off location charged me for not returning a full tank of gas. Ridiculous

VERONICAPATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hawk K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIASHER B. 
Évaluation :
3

agent should pay attention to the clients, not there cell phone

FRITZ M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIUSARMAND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

They saw me in your system and treated me very well glad to use U-Haul.

ISAAC L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERSON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD FIROZ I. 
Évaluation :
5

Keep doung the same things

GRACEALICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
1

this u-haul location doesn't have auto trailer towing wire cable, It's unconvinced for customer. I don't recommend any who want to rent auto trailer from this location.

QIYUAN S. 
Évaluation :
5

Keep doing what you all doing,great service will continue to give you all my business

Abdool R. 
Évaluation :
1

I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .

Ayana I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
1

i was robbed , I DIDDENT USE THE VEHICLE ,RETURNED IT ABOUT 15 MINUITES AFTER I LEFT THE U HAUL COMPOUND REASON FOR THE RETURN I CANNOT GO ON DRIVE ON PARKWAYS IN AMERICA . THEY STILL CHARGE ME 49 $. DOLLARS I WAS ROBBED NEVER TO RETURN AT THIS LOCATION GOOD BYE

KHRISENDATH R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

Not enough agents at the counter,most of the time.its only 1 person n that creates lines n unnecessary wait time

DIANNEBEVERLY H. 
Évaluation :
5

Always pleasant and helpful. Thanks uhaul. I thank you all at uhaul.

JAMESFREDERICK A L. 
Évaluation :
5

Tener disponibilidad más Serca

Eliaquin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C. 
Évaluation :
3

Was good experience.

jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICARDO L. 
Évaluation :
5

There could be some air condition put int the truck. Weather the ride is short or long it makes for a hot ride.

OWENF G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAMPERSAUD M.  |  Expérience générale 
Évaluation :
4

Let the client know the unit will be locked until they are ready to love in. However, other than that I had a great experience. The staff on duty yesterday 10/5 and today 10/6 should be commended for their professionalism, kindness and ability to provide me with all of my needs.

DAWN W. 
Évaluation :
4

This was my first experience. The process for returning was not clear. Although the staff was super busy and rushing around they were nice. I just had to trust that the transaction was complete. So I took pics in case something went wrong. It didn't. All is well that ends well! Thanks U-Haul Jamaca!

CHRISTINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha B. 
Évaluation :
4

I am really pleased with the service at the 168-11 Douglas Ave., Jamaica, NY. Their courteous and efficient service is to be commended.

GLORIAM C. 
Évaluation :
5

I rent from this location at least 3Ã- a month. My experience at this location, I am always treated like family and my need are truly met. I would recommend this location to anybody looking for a location with plenty of equipment and a well trained staffed and a supportive management team.

CLEVELAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINESH K. 
Évaluation :
5

All good

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicea B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Premières impressions 
Évaluation :
2

I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me 30 $and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over 100 $to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid 92,90 $ a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.

DANIELLE,DIANA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yosmira D.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  Premières impressions 
Évaluation :
1

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oneil m.  |  Premières impressions 
Évaluation :
5

Definitely covient thumbs up👌🏾

Donette D.  |  Premières impressions 
Évaluation :
3

Singh needs more customer service skills. The other guys I can't remember there names but they were awesome!

CORIEANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monteith C.  |  Premières impressions 
Évaluation :
5

Agent was friendly and helpful

Fernando P.  |  Premières impressions 
Évaluation :
4

My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 

Zakiyyah T.  |  Premières impressions 
Évaluation :
1

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  Premières impressions 
Évaluation :
5

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.

IAIN J.  |  Premières impressions 
Évaluation :
2

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  Premières impressions 
Évaluation :
5

very professional staff

Harold L.  |  Premières impressions 
Évaluation :
5

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  Premières impressions 
Évaluation :
1

Service was very slow. Staff was very unorganized and misinformed.

Allisa O.  |  Premières impressions 
Évaluation :
2

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Duncan M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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