They charged me for a utility dolly which they never gave me, and even when I spoke to the worker who was handling my return, he kept sending me to a different individual who “yes†me to death, but didn't remove it from my bill. The first truck I received was dirty, and the passenger side wind shield wiper wasn't working (yes it was raining). Took 19 minutes to get a 2nd truck.
Évaluations des clients U-Haul Moving & Storage of Jamaica
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Témoignages des clients récents de U-Haul Moving & Storage of Jamaica
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It took longer than expected to find my reservation. I was assigned a locker that was occupied.
Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck
Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.
I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn’t understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE
I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.
It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.
Monica outstanding
Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Thank you!
The staff were very professional and helpful, and also friendly
The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!
Thank you
I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.
If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!
I am an existing customer . Couldn’t have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.
very professional staff
The staff that helped me with my storage unit was pleasant and helpful
Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.
I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.
They staff was very helpful
Good service
“I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how.”
everyone was Amazing
U-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.
Charles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.
I never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.
Very convient clean well lighted and safe cameras.Thankyou greatly apreciated
No complaints. Staff was quite professional (though understaffed?)
I would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.
I moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.
Everything was excellent, from the staff to the facility. Smooth experience 👍🌟
I was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.
Great I’ve used this storage facility twice and would recommend it to everyone thanks again
The staff is usually very friendly and helpful. I’ve never had an issue with the facility except for earlier this year. Overall my experience has been good.
Both my move in and move out was effortless. The staff was very accommodating and helpful. Thanks
This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.
The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all
Great Service
Very present and helpful staff and management. Seems like a well-run ship.
Satisfaction
The staff was very accommodating and helpful.
For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.
Thanks for your service will be back
The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.
Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn’t ask for more helpful and friendly caring staff members. I was treated great
the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied
There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks
I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.
Thoroughly professional. All staff is courteous and helpful.
I have been renting at this U-Haul facility for about four years it’s pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all
One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..
Thank you I will be coming back if and when I need to
Easy and simple.
I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location
Have some coffee and donuts. While you wait.
Thumbs up
good service.
TERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.
If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.
My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.
This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.
Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.
Jonathan was awesome!!!
Overall satisfied with my experience.
Its clean and convenient near my home
Staff is very slow.. and not very knowledgeable of whats happening
It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.
Staff were all knowledgeable and helpful
My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.
The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.
Disgusting and nasty customers
The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.
I was treated with respect every one treated me with respect
EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES
More places to park your vehicle or the uhaul truck while unpacking either or.
In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!
Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn’t give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.
I'll be back
Service was very slow. Staff was very unorganized and misinformed.
I'm pleased with service and units.
Good Servie
Staff was patient, kniwlegable and courteous.
Great service. Friendly folks. Lydia is AMAZING.
I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w
It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.
Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.
There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes
They where very very lenient, I appreciate your services. Thank you guy.
very comfortable and clean
Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.
Management and staff are professional and helpful.
I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.
Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.
The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average
Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.
U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do
The managers don’t know how to deal with customers
Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!
I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!
Very Convenient
Excellent Customer service. help and support
My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!
Good storage.
Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!
When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.
this location sucks! Go somewhere else.
I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks
They were very helpful and delivered our storage box when we requested it. The service was great.
The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.
Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly
Thank you and God Bless!
I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.
Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.
No extra comments
Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.
My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.
Sean the General Manager was professional, knowledgeable and a credit to your Company.
Incredibly poor U Box experience with the worst customer service I've ever experienced.
The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied
It was a good experience. I got all my stuff and only 2 days later than originally stated.
Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home
I was disappointed with the extra lien fees within 30 days. Outrageous!
The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.
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