Customer Reviews for U-Haul Moving & Storage of Jamaica

4 110 évaluations

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BobbieJoe V. 
Évaluation :
5

Pleasant staff and absolutely no problems. Thanks.

PATRICIAG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munilal J. 
Évaluation :
1

Costumer services is terrible. Attendant could not explain the procedure without catching attitude when I could not understand or show any kind assistance but to charge my card multiple times which I will be addressing with a complaint to my bank. Attendant need training in costumer assistance

CALVINR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFONSORICARDO T. 
Évaluation :
1

The website is hard to use. I had to restart the check in process multiple times and call for help twice. The truck was not where it was supposed to be. The return key box looked completely different from the picture. The truck was in immaculate condition in the review pictures but had a bump not in the picture. It was not a good experience.

Sandra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHARAMRAJ J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA S.  |  Premières impressions 
Évaluation :
1

I reserved car hauler at College Point in Queens 2 weeks ago and was never called or told that the equipment was not available when I went to pick it up but instead had to drive out of my way to a different location,

GEORGE L. 
Évaluation :
3

The customer service was rude , bad attitudes but The process was easy getting my vehicle and returning it

NATHAELSAPHIRE C. 
Évaluation :
1

Cashiers are very rude and sarcastic to customers. Staff needs more customer service training. I will not be using Uhaul anymore. I rather spend my money somewhere else where customers feel valued. Short Latina girl does not like her job. Please find a new one that make me you happy. Bc you are the most rudest person I ever met.

Sanjeef P. 
Évaluation :
5

Staff was extremely helpful and supportive when I faced challenging times. Merci

Jamie W.  |  Expérience générale 
Évaluation :
3

I was given a van that was wet inside, dripping condensation from the roof and the floor of the cargo van was all wet.

LEAH B. 
Évaluation :
5

Everything good, just that the ladies at the front desk could be a little more kinds

Jose D.  |  Expérience générale 
Évaluation :
5

I like the idea of one stop shop I saw I could shop or rent everything I needed to help me move. And the service owesome!! The easiest way in or out. These guys are like waiting to assist.

Pablo P. 
Évaluation :
1

I filed a complaint because they made so many mistakes and sent me to another location. I am so disappointed with my experience today.

Alexandra L. 
Évaluation :
5

No comments

marcia l.  |  Premières impressions 
Évaluation :
5

This was a great experience and I would recommend Uhaul in the future.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLINE D. 
Évaluation :
5

I used this location several times and the service has been the same every time EEXCELLENT both at pick up and drop off thank you.

Eyan R. 
Évaluation :
3

I reserved a 15 footer truck one way a week bef. I needed it but by the time im going to collecr from the location they told me they said there was no truck availble on the date i needed it..and they cant do anything abt it they just said to call the hotline where i booked the truck . they said there is an available one at 5pm and they will get back to in an hour but no call has been made back to me..so i have no choice but to get a return truck or made a new booking. Theycause me a lot of trouble, time and money instead of making my life easier..so now tell me how you want me to rate you basing on my experience and now they been asking me money that has been collected from the toll...where i should be the to be compensated! This comment applies in general u-haul..bec. my experiece reflects to u-haul itself not just the location..thank u.

VICTORIOSSAVELLA P. 
Évaluation :
1

Hire more knowledgeable & customer service aware employees. Also stop adding hidden charges & fees.

BRIANO D. 
Évaluation :
5

Great service

ROBERT L. 
Évaluation :
1

When you rent equipment with your vehicle the workers needs to make sure the equipment is in the vehicle.

AMZADA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCAR L. 
Évaluation :
2

check for faulty things

JOSEV JR T. 
Évaluation :
5

It was my first experience very nice people!! Love it

JULIEV L. 
Évaluation :
4

Customer service was excellent, I would recommend friends and family at this location.

CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICKC R. 
Évaluation :
1

I can't use my apps after hours drop off. The location was not safe place and I dropped off and leave the location ASAP. I Called customer service but not get help.

MAHBOOB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bingjing C. 
Évaluation :
1

Charged me for a dolly.i wasn't even given, typical u haul bs, I will use penske next time around, don't worry.

DEANE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

junior T.  |  Expérience générale 
Évaluation :
4

Okay thanks

NAZRULI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell W. 
Évaluation :
5

Great staff very helpful and patient.

david r.  |  Premières impressions 
Évaluation :
4

At least USB port should be installed to attach phone

PERWAIZ A. 
Évaluation :
3

It rent car from before. I had mixed experiences. Some of the people sit behind the desk act cool and don't help rather put you down. I return half hour before the end of their shift. I don't fill fuel back as usual. They spent much time let me wait and then said long after they took my car inside and I have to pay extra $30 for someone to fill fuel, not the price of fuel. He was sitting like a shit and let me wait and pay $30 more! Only some good people keep things going.

RAJIBK D. 
Évaluation :
5

Not really I was just returning the key had to wait on line forever one customer was there before me 20 minutes just to buy boxes you need staff it's crazy

Floyd A. 
Évaluation :
5

👍🏻👍🏻

Jenny G. 
Évaluation :
1

They didn't have my reservation ready for pickup. Made me wait more than half an hour then offered me to rent something bigger for more price. Didn't even consider their fault and the time they wasted.

SEFATA C. 
Évaluation :
3

Attendant behind the counter was angry for no reason. Just asked her simple question about possible restrictions for using one product offered versus the other. Team of guys outside was fantastic .. went above and beyond to answer questions and get me sorted to be road ready

KERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caprice M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENRICKH N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
5

As always, no problems. Thank you to the staff, here!

GREGORY L. 
Évaluation :
1

Employees are very slow

MAHENDRAN T. 
Évaluation :
2

I was charged for moving goods that were not included in either of my boxes. Also I had to make last minute change to load at a uhaul location because drop off driver couldn't make the turn to drop boxes in my driveway. I ultimately had to pay for delivery service that didn't actually deliver either.

DREW M. 
Évaluation :
1

Get rid of Jonathan Cruz. He is a 'Kunt'. I took back my truck on 12/12/21 & I had to wait 15 minutes to get a receipt. There was no one ahead of me. He had me waiting while cleaning other vehicles. This is an ongoing problem at that site. He was trying to steer me to an online printout. I am old school. I paid u COD, so therefore I want my receipt upfront. Big man, take back the truck, give me my receipt, then you can continue doing your yardwork....

WINSTONSYLVESTER W. 
Évaluation :
5

My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer

tanya a.  |  Expérience générale 
Évaluation :
1

This center service quality is poor.

Miraj U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUEDANIEL V. 
Évaluation :
5

Everything worked well just gas tank was hard to open to refill back gas level.

ALLISSACYNTHIA S. 
Évaluation :
1

Rented a van the oil change light and rear tire pressure lights were on and they charged me for it. The attendants were no where to be found when I came to return it and to finish it off they told me to return the dolly to the gate and charged me for it later.

MATTHEWA B. 
Évaluation :
1

This was by far the worst experience with U-haul I've ever had. I've used this company in three different states, and have never encountered such bad customer service and such a poorly maintained truck. I would like to speak with someone concerning my experience. I think that I'll have to think twice about using U-haul again.

OSCARA C. 
Évaluation :
5

Reservation online was easy and service at pick up was fast. Returning the truck was even easier, it took 2 minutes. Great service

VERONICAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Keep up the good work

Shane R. 
Évaluation :
5

This is my second time using this location and both times the service was excellent

eyan R. 
Évaluation :
5

They the best. People need to stop their nonsense. Period.

Michelle L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MDZAHADUL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUAMANUEL C. 
Évaluation :
5

Just be courteous

GERALD D. 
Évaluation :
5

Keep up the good work

Melessa T.  |  Premières impressions 
Évaluation :
5

Friendly people working there...

MELANIA T. 
Évaluation :
5

Great service

MOHANVISHAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANFORTUNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael A. 
Évaluation :
2

Customers are being forced to buy locks and the staff needs to be more courteous to the customers. I would recommend some sort of customer service and professionalism training for the staff.

Mivoyel J. 
Évaluation :
4

Your customer service staff provided good service

EARLS B. 
Évaluation :
4

Storage access cards with elevator, too many times the elevator machine did not recognize the card. But over great space, it's clean both touch and stage

JORY F. 
Évaluation :
1

You guys made my bill go so high no one called us tell my bill was over $1 000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRITZ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER W. 
Évaluation :
2

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEMARDOMINIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANLORENZO D. 
Évaluation :
2

It wasn't the people. It was that I had to travel 40 minutes for a trailer when I reserved one just a mile away in Brooklyn

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELANTHONY R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRAY D. 
Évaluation :
5

Keep up the good work

SHEROLA H. 
Évaluation :
1

Service à la clientèle

Judith S. 
Évaluation :
2

Sales clerks need to have more patience and tolerance with customers the clerks are too short with paying customers. Happy thanksgiving to all .

ROBERSON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enoch S. 
Évaluation :
4

the gas indecater was incorrect when I received the truck.

JOSEPHA H. 
Évaluation :
5

Stay being professional at all cost.

DARRYL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANJIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAYOKASTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G. 
Évaluation :
4

Everything went smoothly

SHAHEED A. 
Évaluation :
5

S.O.

WINFIELDETHEREL M. 
Évaluation :
1

The location wasn't the problem Uhaul was. I rented a truck in Brooklyn NY where I live and the day of my move they changed my pick up to Queens NY. I had to drive a hour away to pick up my truck to drive it back to Brooklyn and start my move and drive it a hour back when I was finish for me to have to drive a hour back home again. When I ask to at least return my truck in Brooklyn they told me no I would be double charged. When I did return it back in Queens I got hit with $400 from $200 for having a truck less then 12 hours because of the extra mileage I did not need. If they left my reservation the way I planned it I would not got charge so much. Inconvenient and over charged for no reason. I deserve some type of refund not just sorry for the inconvenience. This put me so much out of my way. I wasn't even moving in Queens.

EARLTEFFICK J. 
Évaluation :
5

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Expérience générale 
Évaluation :
3

Better customer service

RAMONMIGUEL L M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
1

I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Expérience générale 
Évaluation :
2

The bad it long time gets any done

edward D.  |  Expérience générale 
Évaluation :
4

Can't find it any better. Uhaul provides great a great service.

WAYNEL R. 
Évaluation :
1

The employees are extremely unprofessional, they always give customers attitude when asked a question. The employees offer no assistance when asked, I will be taking my business elsewhere.

ALTABSALEEM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGOARMANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLONR M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
4

Double check equipment

JESSICAM B. 
Évaluation :
1

I had booked at a previous location. When I arrived at the location on time, it wasn't open. No one called me to tell me that it was closed or that that time wasn't available. I wasn't able to move everything because I had to book a smaller size truck. Furthermore it threw my moving schedule off track. This new location was ok. The truck had a weird smell.

TRICIACAMILLE B. 
Évaluation :
5

S.O.

GENEVIEVEL V. 
Évaluation :
1

Was charged extra for gas when I received less than was stated on initial print out

AMANDAC B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emerald G.  |  Expérience générale 
Évaluation :
1

Charged a $100 cleaning fee for truck cleaning and when I reached out to inquire about the charge as I have a video of the state the truck was left in johnathan sent me an unprofessional email stating foul oder is the cause for the charges. Mind you the truck was stale smelling at pick up as most of the trucks are. The only thing transported in the vehicle was clear chivari chairs. Email from johnathan started out “so the reason” and ended “next time follow the rules” Ps. I will be reaching out to customer service for U-Haul once more then American Express directly.

Lovasia B. 
Évaluation :
5

Technician-Jonathan was extremely helpful, knowledgeable and professional! Give that man a raise!

MILLARD C. 
Évaluation :
2

The customer services were not satisfied the guy there was very unprofessional

erlyn B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLEA S.  |  Expérience générale 
Évaluation :
4

I was very pleased with how everything was done.

Neville A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C.  |  Expérience générale 
Évaluation :
3

Was good experience.

jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yosmira D.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  Premières impressions 
Évaluation :
1

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oneil m.  |  Premières impressions 
Évaluation :
5

Definitely covient thumbs up👌🏾

Donette D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monteith C.  |  Premières impressions 
Évaluation :
5

Agent was friendly and helpful

Fernando P.  |  Premières impressions 
Évaluation :
4

My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 

Zakiyyah T.  |  Premières impressions 
Évaluation :
1

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  Premières impressions 
Évaluation :
5

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.

IAIN J.  |  Premières impressions 
Évaluation :
2

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  Premières impressions 
Évaluation :
5

very professional staff

Harold L.  |  Premières impressions 
Évaluation :
5

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  Premières impressions 
Évaluation :
1

Service was very slow. Staff was very unorganized and misinformed.

Allisa O.  |  Premières impressions 
Évaluation :
2

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Duncan M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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