Customer Reviews for U-Haul Moving & Storage of Jefferson Park
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

271 évaluations

5035 W Foster Ave   Chicago, IL 60630
(Foster and LeClaire just west of Elston)

(773) 663-4108

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(773) 663-4108

5035 W Foster Ave
Chicago, IL 60630
(Foster and LeClaire just west of Elston)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Gracias por su servicio!😊🤝

MARIO GARCIA  |  Expérience générale 
Évaluation :
1

They never called to confirm the details of my reservation so the day of pick up was a complete mess. The lady who worked at the location said she couldn't help us and told us to use the app. When I called customer service my reservation was messed up and said I was renting the truck until 2/2028 (4 years) they acted like I was the one who messed it up, when I made the reservation I was only allowed a 24hr choice (which I chose). I've used U-Haul many times for moving and this time is my last. On top of that I was charged way over the amount I agreed too online.

EDGAR SERVIN 
Évaluation :
1

I was never sent a code for the key box and was sent to 3 different stores before someone could tell me how to get the key. I had over $50 dollars in Uber rides between the three places. It took 2 and a half hours to finally get a truck. Then I got charged $10 for going 10 miles over. I'd ask for my money back, but I'm sure I'll get the run around. I will never use U-Haul again.

Eric Knapp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Surdey  |  Expérience générale 
Évaluation :
5

Mike is a great help in times of need- he helped us to reset the door when it was not working right in the facility, and then it started working after he helped.

Joan sporny  |  Premières impressions 
Évaluation :
5

Michael is a great asset to the organization! He knows everything about the business, and is great with the customers. Thanks for offering his services!

Joan sporny  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aydin Aguilar  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Natanek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan sporny  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Solheiem  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yalessa Ortiz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikebia Brown-Joseph  |  Expérience générale 
Évaluation :
5

Thanks, Mike!

Joan sporny  |  Premières impressions 
Évaluation :
5

Staff has been super supportive through this storage experience. They always treated me with respect and kindness. I would definitely use U-Haul again. Will be glad to recommend to others in need. Thank you all.

Rene Mabee  |  Expérience générale 
Évaluation :
5

Only complaint was the truck smelled like a lot of cig smoke. FYI only.

Lori Haughey 
Évaluation :
4

Good customer service and a nice storage facility.

Brandon Curtis  |  Expérience générale 
Évaluation :
5

Great business

Nelson Boj  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Washington 
Évaluation :
5

Great availability

Richard Solheiem  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olamide Adekoya  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Fitzpatrick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Lavagnino  |  Expérience générale 
Évaluation :
4

Improve lighting in parking area, too dark for returns after hours.

Uperesa Hanipale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Mok 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kapresha Brown  |  Premières impressions 
Évaluation :
4

Web site very difficult to complete the rental and get a free month after I rented a trailer. I was only able to complete it after using the app.

Bryan Thompson  |  Online Move In 
Évaluation :
3

The app did not work when I went to drop off and it took 2 calls to customer service and over an hour to get drop off finalized.

CYNTHIA BRACY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN MCMANUS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Huffman 
Évaluation :
3

You policies are horrible. "Extending" my time by half hour due to the fact YOUR system had technical difficulties. What if I had to get some place? EXTENDING it by HALF AN HOUR where your system gave errors is how you pay back the inconvenience? HORRIBLE SERVICE! AND the fact that we put in wayyy more gas the last time, rented the EXACT same van, NO ONE ELSE DROVE it you can see if in the photos and mileage and you won't reimburse us. WILL NEVER RENT FROM UHAUL EVER AGAIN. signed...VERY UNSATISFIED CUSTOMER...not that your corporate bean counters would care.

Laura Gannarelli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Curtis  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis Whitfield  |  Premières impressions 
Évaluation :
5

Change the key boxes hard to open

Salah eddine Bachir  
Évaluation :
4

There is not a attendant at this location if you need assistance, but was simple to get in and load storage

Patrick Montgomery  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaliyah Dudley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Lebron  |  Premières impressions 
Évaluation :
5

Great customer services. Very helpful

Alex Quillay  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Browning  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Hanson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Garcia  |  Premières impressions 
Évaluation :
3

Lock boxes were hard to find and messaging did not describe how to find them. It took a long time to input photos of drivers licenses. That process should be offered to complete the day before, not at pick up.

Lynn Holden 
Évaluation :
5

Merci

ALLAN LACEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Cattani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Winter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Rossiter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hayes  |  Expérience générale 
Évaluation :
4

Buen servicio al cliente

MARIO GARCIA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter gonzalez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Aceves  |  Premières impressions 
Évaluation :
2

The check in process was very confusing and took a very long time. It seemed like the system wasn't working as intended

Geovanni Tafolla 
Évaluation :
5

this place was always climate controlled and clean. Any issues I have are with the other tenants and not the management team. People need to learn not to take ALL the carts at once.

JASON RICHARDS  |  Expérience générale 
Évaluation :
5

I would like to give a 10 star rating to U-Haul employees ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I stored my belongings for 8 months and they were always so kind and helpful. Even in my time if struggle they worked with me on payments just to ensure I would not lose my belongings. I am very thankful for that. Thank you to all U-Haul employees at portage park location.

Danielle Gentile  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY EGAN 
Évaluation :
1

Half of the documents needed to rent the can could've been provided before we got there. Made the rent process which should have lasted 5 minutes last 45. 0/10

Richard Redig 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda Torres  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalton DeVries 
Évaluation :
1

Poor customer service and too much time wasted for online reservation

Jennie Tranle 
Évaluation :
1

A total nightmare renting a parking spot from U-haul to store my car….since may of this year I've been trying to get credit back to my account bc being enrolled in auto payments this unscrupulous corporation kept taking monthly payments at excess of $100plus dollars every month til present even tho I removed my car from their premises and canceled thru their 800 number with main office bc loco office was closed by time got car running; I work in a commercial cargo boat and I'm gone 3-6 months at a time and was only able to find out about this now that I'm back and found out all their Hateful harassment threatening letters demanding more payments along with late fees even tho all they had to do if they were not as lacy as caw was to look at their cameras and see that my car is been gone for more than 4 months. Pls stay away from these MOB loco office.

Julio Gonzalez  |  Expérience générale 
Évaluation :
3

we had HUGE issues. 1. the app didn't show my reseration, so I had to call 2. The key was not in the box. 3. We had to wait for someone to drive over to give us the key 4. Took over an hour to get the truck. Should've taken 15 minutes.

Laura Gannarelli 
Évaluation :
4

I found the Foster Avenue facility clean and well lighted, and the staff was helpful. I did have a problem trying to check in a couple times as the computer security system did NOT recognize my access code ("CODE UNKNOWN" it said, or "CODE NOT RECOGNIZED") even though my account WAS PAID IN FULL, AND I DID REMEMBER TO CHECK OUT AFTER PREVIOUS CHECK IN TIMES, so the system may need checking into as to why it did NOT let me access the facility with my code. The staff provided me an access code CARD with my code on it after I notified them of this problem, and there were no more problems for me getting into and out of the facility after that, otherwise I would have given 5 stars instead of 4 stars. Other than that, all was good for my move which was why I need the storage temporarily. Thank You to the staff at U-Haul, and to you, General Manager Mr. Michael Rodriquez. I appreciate you and your staff for being there for me in my times of need.

scott esser  |  Expérience générale 
Évaluation :
1

One of the worst experiences I ever had. First, I requested the Skokie location to which they said they couldn't service my request so they sent me to Jefferson Park, which was 30 minutes away. I went to JP for my pickup, completed the self-service, but got an error that my "vehicle was not ready" and that I had to "go inside for assistance". THERE WAS NO INSIDE! It's a self-service location, so I had to call customer service -- which lasted nearly an hour -- and they had to refer me to the location a mile away. Because of the inconvenience and the inevitable extra gas mileage costs this would incur, I asked for compensation. They went ahead and just gave me a truck from the location I was already at. Like okay, you could have given me the truck the whole time, you just switched it up because I asked for a discount. Got it. Few other issues: never received my dolly, which greatly hindered my moving experience, AND, the side view mirrors were jammed, I couldn't adjust them, so I literally had to drive on the highway with a prayer. Literally so hazardous. I do not recommend uhaul to anyone.

Rakin Hussain 
Évaluation :
3

Please have furniture pads in the vehicle. The vehicle was clean, but not maintained - Oil was at 0 %, I kept getting driver door vehicle alert no matter how hard I shut it.

Rahil Shah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARA TINNEY  |  Expérience générale 
Évaluation :
5

The first unit I was assigned was full- I called and they who gave me another unit

Rebecca Klueg  |  Premières impressions 
Évaluation :
5

The inside of the windshield was very dirty making it hard to see looking into the sun and driving at night. Suspension was really lacking and brakes seemed like t they were uneven

Conrad Stolcers 
Évaluation :
5

Everything is good. Thank you

Viktoriia Kolontai 
Évaluation :
3

Website sucks

Bogdan Nenciu 
Évaluation :
5

Never an issue had the storage area 4 years before UHAUL took over

WALTER H STEIBLING JR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mouhcine Kadhi  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GABRIEL RAHMING 
Évaluation :
5

Thank you! Great experience with storage - facility very clean, carts available as needed, well-lit, easy to access. Staff very helpful and responsive.

Erin Palmer  |  Expérience générale 
Évaluation :
5

Computer issues. Access code was denied, but customer service was very helpful and concerned and found a way for me to get access and remained on the phone with me until I was in.

Rita McClory  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia Dento  |  Expérience générale 
Évaluation :
1

Returned uhaul 2 hours before return time. Now have extra bills. Been on the phone for hr plus and no one answers.

Brittany Maglaya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Nelson  |  Online Move In 
Évaluation :
2

I chose the location very close to my house and I needed to get my truck using the online platform. I had to call in order to get my truck because the online platform kept saying the equipment was not reserved. They wanted me to go to another location to get the truck and they FINALLY were able to get me the information to get my truck from my original location. This should have taken 5 minutes and it took over 30 minutes because of an error. I will never use this location again.

Jennifer Klein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne Stejskal 
Évaluation :
3

Well, I did not know this U Haul had no personnel there. Ended up driving to a different location where I was told I received an email with instructions. It went to spam so I didn't know. Drove back to the first location, unlocked the lock but the door with the key was jammed in the key and wouldn't open. A UHaul employee just happened to be there but could not get it open either. Ended up finding a piece of trash on the ground we could stick into one end of the box and managed to get it open. Ended up about 20-25 min late which meant we were a little late on the return and got charged a late fee. Oh well. Not our fault but the employees we talked to were great. Helpful

Don Oeste 
Évaluation :
5

First time using mobile check-in / pickup feature - generally good, although a little scary regarding confirming accountability for condition of van and clarity of charges.. Nicer when there's a person there to directly confirm everything and not leave wondering if some issue will come up later, or how charges will ultimately stack up. But in terms of convenience, it was pretty good. Thanks much, will use again.

Rob Funderburk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Robinson  
Évaluation :
1

No help to get stuck key phone or chat they no help 1 hour wait

Enes Duheric 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karri Mandziara 
Évaluation :
5

The staff a U-Haul is it’s fantastic they accommodate mean everything that I needed Luciano also help me out it was just a fantastic experience I will always do business with them and I would definitely recommend you go to our family and friend members

GLORIA JIMENEZ  |  Premières impressions 
Évaluation :
4

I rented one 10 by 10 but was given two small units together upon checkout. I wish it would have been more clear before I checked out because my preference was one large unit.

Lorena Franch  |  Online Move In 
Évaluation :
1

The app that must be used for a 24/7 rental is so poor that it crashed 3 times as I was trying to rent the van. Then, when I finally got through, the lock box wouldn't open. It took me 45 minutes to get the van. This was never so time consuming and frustrating in the past at U haul. Then, when I returned the van, the same app troubles persisted. I had to take 4 sets of pictures before the app worked and then I still couldnt get the lock box to open. Ihad to drive to a sister location that was manned by real people to drop off the key. So much time wasted. I will never use U Haul again.

janet cunningham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris VanAllman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK CARROLL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW WALTON  |  Premières impressions 
Évaluation :
5

I used this storage unit for 10 years. During that time it was always clean and well-maintained. I never saw any insects or other critters on any of the materials I had in storage. I would highly recommend.

DARCY L. NICKEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ALVAREZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Walters  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bogdan Boboshevsky 
Évaluation :
5

I had referred 2 of my friends there Clarita Samson & Dennis Samson!

VIVIENNE LUIS  |  Expérience générale 
Évaluation :
5

My vehicle was not appointed to my reservation at the time of pick up. It took over 30 mins to resolve the situation. I had to call a different location because there was no one presently available at the location on Foster Ave. Someone from the Cicero location had to come to me since there was no key in the locker. Overall, was too complicated and would not recommend Mobile Pick up to anyone.

Wilmer Alvarez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

URIEL LUCIO AQUINO 
Évaluation :
5

Michael Rodriguez is the BEST!!!

REGINA WITKOWSKI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hayes  |  Premières impressions 
Évaluation :
3

The truck I rented had a major gas leak. I called roadside assistance for help, and was told I was going to have to wait over 2 hours for help... bad customer service

TIMOTHY CRONISTER 
Évaluation :
1

There was no truck available. I waited 3 hours at 2 different locations.

Rytan McCullagh 
Évaluation :
4

On the phone, the employee got my email address wrong so I did not get the approval and she gave a Wong location. had to call them back to cancel my booking as I did not have the email and I did not want that location I went myself to the office and did it

Rimon Knaifati  |  Premières impressions 
Évaluation :
5

The storage facility was top notch. The inconvenience was not having an employee on site to answer customer questions. Every time we were at the storage site there was someone (customer) there looking to rent a vehicle and was annoyed that they needed to drive to the Cicero Avenue location to do so.

George Rodriquez  |  Expérience générale 
Évaluation :
5

Nice to know those vans are there for me ready to go.

Dan Rowley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael Nunez  |  Expérience générale 
Évaluation :
2

Putting the keys in the wrong lockbox, not having anyone to answer calls at the Uhaul support number, and the manager not answering his phone or returning a phone call for 45 minutes led to me being delayed and making my friend who was assisting me move late for work. I'm sure the people who work at the site are otherwise great, but I caught quite a raw deal from trusting rental to go smoothly.

Daniel McMillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus flecha  |  Expérience générale 
Évaluation :
5

No frills but no frills needed and a good value.

Vincent Kwasniewski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Arce 
Évaluation :
5

Due to recent cutbacks, you had to go to the main office on Cicero, but that's understandable. Always a safe and clean facility during the three years that I have rented space. Thanks! This site is much better than other companies, who had water on the floor, etc. Take care.

Thad Maslanka  |  Expérience générale 
Évaluation :
5

Was unable to check in online because it was a few minutes later than my reservation time. Was on hold on the phone to try to connect with customer service for over 45 minutes, only to be told that it was past my reservation time and that they needed to update my reservation before I could check in. I should have received a notification that there was an issue when I was using your application and should not have needed to call customer service. Also, because it was within a short time period of the reservation, there should have been no issue with checking in online. Finally, it should have been made clear that this location had no employees and that check in had to be done via your app. I might have chosen a different location where I could have dealt with a live person and checked in the old fashioned way.

Alan Friedman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK NUNEZ  |  Premières impressions 
Évaluation :
1

Mobile App dose not work very well!!! This is the second time that happened to me and I wasted about an hour picking up and another hour for drop off.

ZBIGNIEW STOJANOWICZ 
Évaluation :
1

It was frustrating during pick up and drop off. Even though I had tested and made sure my location service was working on my mobile, it would not work on the haul site. Neither did my alternate contacts input clearly. It took 20 min to get it to work. Then drop off was just as bad. It would not confirm I was at the location and there was no way for me to prove I was there and the van was returned. I ended up locking the van and just returning the keys hoping that was ok. I won't ever use a location again without actual personnel from haul there.

jeff drooger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary O'Rourke  |  Expérience générale 
Évaluation :
4

I did everything the web site told me to do to rent the van, but when I got there to pick it up (not business hours, but the app allows for that) I needed two forms of ID that I hadn't known I would need. If I had known I could have arranged that before coming. Fortunately I was able to provide phone numbers of friends who could identify me, but if they had not been available I would have had to go back home to get documents. If the web site gave me any clue about that, it was not well-displayed, but I doubt it was there.

Charles King 
Évaluation :
5

It was perfect

emilio esparza  |  Expérience générale 
Évaluation :
2

HOW is this facility 24hour self storage but you can't access it at anytime? Like I paid for you guys services with the assumption I can come and go as I please for my belongings but wasn't able to which made moving a hassle for me. I'm currently sitting here in the parking lot at 12:30am thinking I was going to be able to access my storage unit but was welcomed with "access denied, area closed". Can you please fix it?

Emmanuel Mccoy  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayarsaikhan Demberel 
Évaluation :
1

This was bad experience to me with U-haul in this location. I went to the location address just to find out it's just a storage, there is an office but it's empty. I rang the bill and call but no answer, then I saw on the door a sign says the office on a different address and I had to drive to there. I went inside the office and there was a line and only one employee to help and other one just standing doing nothing. And just before my turn "their system went down" and the employee said " the system is down and there is nothing we can do to help you" after few minutes they sent me to the manager office to help me. I gave him my information and he said I need to go back to the other location " after waiting in the line for 35 minutes" to get the truck from there and do the check in by the phone even though I did choose to check-in in the office and not by the phone and no one said sorry or anything for the inconvenience. And the manager lied about giving me and extra hour as they wasted one hour to get my truck and I was asked to return the truck by the old time without the extra hour.

Amjad Ali 
Évaluation :
3

My primary issue was billing. I really needed the autopay option, was confirmed that it would go into effect on a CC that was, in fact, on file for many months of payments. I needed to end contract only because I lost several months of late fees because the autopay system failed

Eddie Marmol  |  Expérience générale 
Évaluation :
2

These are not yes/no questions. The staff was friendly, if harried. However, they did not provide any information, such as billing, entry information, etc. What information they provided was incorrect. This is the only business in America that doesn't have the ability to provide bills? This is basic business practice! The customer service is horrible! Only the manager has a clue how to speak to customers or solve problems. The facility is rough around the edges. The elevator is poorly maintained and there are no efforts at cleanup.

Timothy CAMPBELL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDAR SERIKZHANULY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda Torres  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATIERA COLEMAN  |  Expérience générale 
Évaluation :
5

I found that filling out the online form was BAD. When I tried to enter my wife's info as an alternative contact, it would not let me use our same house address. Kept rejecting it. I had to change the address by one digit for it to work.

James Evans  |  Online Move In 
Évaluation :
5

Easy peasy. In and out in 10 minutes.

William Steffey 
Évaluation :
5

Everything was great with the van and very simple to navigate the online check in and check out..

Brian Florez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrion Brown  |  Online Move In 
Évaluation :
4

I have reached out to the location for the license plate information to pay the necessary tolls. I have not received this information and it has been over 2 days.

Jameson Owen 
Évaluation :
5

First time using a uhaul self-serve location. Was slightly confused on the key retrieval and return process. I was under the impression I'd return the key to the same box I received the key from, but when it wouldn't open with same passcode, I left the key in the after-hours return box. Still, as I write this, I'm not sure where the correct key return is. Tried calling the office, but was told there was a 20 min wait for live person. Would use again though. Wish I had clarification on the return key though.

Brendan McNally 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Pinner  |  Expérience générale 
Évaluation :
2

The van keys were not in the drop box - had to wait for employee to arrive to get them and that set my schedule back. Van seats had pet hair on them. Upon return, website would not accept my location - had to call manager cell phone to ensure the van was returned without extra fees.

Paul Albin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Paredes  |  Premières impressions 
Évaluation :
5

Make the instructions easier to follow or understand to return the keys. Our keys for the rental was put in the wrong location and required an employee to come and open a box for us which caused a 25 minute delay.

Alex DeFranco 
Évaluation :
3

I reserved the truck online the day before. When I got to the location there was no one working so we had no idea how to get the keys to the truck. We tried calling the number on the door but they were not helpful. We had to re-reserve a truck online and then were able to get the keys from lockbox to use the truck. I was unable to get the truck back by the time I Had originally intended (5:30pm). I called the uhual office and they said as long as I had the truck back by 10:30 am the next day I would not be charged extra for the rental. I returned the car a few hours later. When I got my email receipt of the rental I was charged for two periods so it cost me double the price.

Marc Barrionuevo 
Évaluation :
5

The online reservation is terribly confusing and surprisingly thorough. It took way longer than expected and it took a long time to talk to a human to get everything sorted out.

Amanda Peclat-Begin 
Évaluation :
4

Absolutely horrible experience returning the truck. Uhaul wouldnt recognize my location (enabled location services, tried on 2 browsers, reset phone). There was no one at the location to help. I called and banged on every door for 10 minutes. Empty. I tried calling the uhaul customer service number, but was on for 10 minutes with no answer. I was almost late for work because of it. Truly awful and made me want to quit using uhaul

Abby Truett 
Évaluation :
4

Cancelling an off-site storage should not require a client to have to stop in to say I've moved out. No employee can verify your claim at the moment anyway. What's the point in wasting ones gas and time? Why can't a client upload a picture showing an empty storage locker w/date and timestamp?

Aaron Palmer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD NEGRON 
Évaluation :
5

The storage was a clean kind of one. But the bathroom needed a bigger trash bin cause once you do t have access to a large garbage bin I saw paper on the floor and overflow garbage on a small garbage container. And a strong pure urine smell that I use my one cleaning supply cause the smell was very bad.

patricia stary  |  Expérience générale 
Évaluation :
1

I arrived at this location for pickup and there was a party in the parking lot. Also was harassed by a guy that came by asking for a phone charger who proceeded to curse me out (check the cameras). I finally received my confirmation code for the lock box and the key was not in the box. Had to wait 20 more minutes for the manager to arrive with the key for my truck.

Mariel Vera 
Évaluation :
4

The location was acceptable: neat and clean, open with good visibility from the street. The vehicle was clean and ran fine. However, there were no instructions on site to explain how to use the vehicle. I ended up asking someone using the storage area for help. He explained that I should use the app and follow the steps presented to access the van. Nothing I received previously from UHaul had explained this process clearly. At minimum, there should be a sign posted directing customers to download the app to start the process.

Luann Hamilton 
Évaluation :
3

The only issue was trying to use the app. It didn't work and the clerk had to call to get permission before she could check me out for the rental. Not a full service U Haul facilities

Jeremiah Williams 
Évaluation :
5

Satisfied.

jose rodriguez  |  Expérience générale 
Évaluation :
5

Elevator two door system with gate is ancient! Accidents can happen.... but it works still. I rented when there was still people in office, not anymore. People ask me all the time where management is, so I have to tell them they are on Cicero Avenue. Overall not a bad experience. Would use again if needed.

JOSE JAMERO  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARISOL VAZQUEZ 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew Beltran 
Évaluation :
5

Never a problem

Lizette Torres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ozgur gezen 
Évaluation :
2

Make it easier to tell if a location has a desk or everything has to be done online for that location.

Mahmood Mossa 
Évaluation :
1

I was not informed that this is a self serve facility that required I register and conform to your online commands.

Daniel Kuhn 
Évaluation :
1

There were no keys to the truck the first time I went. I stood in the rain for half an hour trying to figure it out, had to come the next day for the truck, and somehow was still charged full price. Would not recommend to anyone.

Daniel Summins 
Évaluation :
4

I'm ok with the whole "rent by cell phone" thing, but I could see where this would be difficult for many people, especially older folks. However, now that I've done it twice, I would definitely do it again.

Michael Connolly 
Évaluation :
5

We were lucky enough to get a unit on the first floor. Very convenient.

Darin Collings  |  Premières impressions 
Évaluation :
1

Fix the "self checkout" app. I've rented dozens of trucks and it never takes more than 5 minutes with a real human. With the app we had to wait for over 30 minutes and jump through hoops that were not told ahead of time.

Richard Nelson 
Évaluation :
5

Excellent, seamless experience!

David Louridas 
Évaluation :
2

It was a very long process. It took almost 20 min for my approval after I gave all my information to get my box code. After I was approved and given the box code, I was there almost an hour trying to open the lock and the whole time it was because the lock number was wrong. It was box #2 with a code of 636 and I on accident changed the top 6 to a 9 and it opened. The actual code was 936. I wasted a whole hour of my 4 hours I had placed and I had to rush to get everything done in 3 hours instead of 4. Prior to getting the box open, I called and was transferred to soooo many places and everyone put me on hold for a long time or couldn't help me.

Yesenia Hernandez 
Évaluation :
5

Mobile pick up process was straight forward, fast, easy, and convenient. I would recommend a quick tutorial at time of booking, would be helpful for those that are less tech saavy.

Dennis Nguyen 
Évaluation :
5

Nothing! Perfect experience. Truck was brand new

Travis Newgren 
Évaluation :
3

I found the self service to be tedious and time consuming.

Alexandra Martinez 
Évaluation :
1

Fix the app. It wouldn't let me go through the pick up process for half an hour until it finally started working. Also, after getting my code to the lock box, it was empty. No key. Luckily a worker came and had to get me the key but this was already 45 minutes into my rental.

Chestine Limbo 
Évaluation :
5

Phone system needs improvement.

carl robert rau  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicolas Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lalwer 
Évaluation :
2

The self-service option is good to skip lines and wait times, however, there are a lot of requirements that we were not aware of, which slowed us down. Probably our own fault for not reading all the requirements before we got there, but was somewhat frustrating.

Wayne McKenzie 
Évaluation :
5

Fix your app.

Nicholas Jedd 
Évaluation :
3

Quick. Nice and pleasant but gave me the wrong size unit and I didn't catch it on the form. Had to go back to swap it out.

Vincent Kwasniewski  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jose ruiz 
Évaluation :
5

The customer service process was a great experience. The only issue I had was when I returned the truck. My receipt stated one price, when I returned it he quoted me a different price.

Melaney Mercado  |  Premières impressions 
Évaluation :
5

Brian W. handled my last minute request professionally. He's very knowledgeable in all area's and went above and beyond to accommodate my needs. Five star rating for Brian and his team!

Barbara Berson  |  Premières impressions 
Évaluation :
5

The supervisor Becky manager Mike were very helpful professional and friendly . Highly recommend this place to anyone.

SUZIE UI CHUNG LEE  |  Expérience générale 
Évaluation :
3

The uHaul overall system for making reservations is in serious need of an overhaul. This experience DEFINITELY was the WORST. From booking vehicles that were not available to speaking to representatives on 3 separate phone calls just to cancel a bad reservation and get into another one. PLEASE listen to all of the audio recordings.

Mohammad Samrah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mercedes main-duplechin 
Évaluation :
5

Although not all things went smoothly, the staff went above and beyond to help me out. They took very good care of me.

JENNIFER WOJCIECHOWSKI  |  Expérience générale 
Évaluation :
1

No one was at the facility for me to complete my reservation; the movers and my brother waited two hours to find someone while I called customer service who couldn't get a hold of anyone.

Barrett Goldflies  |  Réservation 
Évaluation :
1

The self service check in was difficult, not intuitive, and our reservation was incorrect. Will not be renting from this location again. Took us 45 minutes to get ahold of someone who could help us.

Alexandra Schade 
Évaluation :
1

I called to reserve a truck they told me to go pick it up there when I got to the location some guy told me I needed to go online and get my truck that way I spent an hour trying to figure this out I ordered blankets and a dolly they were not in the truck and subsequently the company was trying to charge me for them I would not go to that location again

mihail sotriov 
Évaluation :
1

Just over all bad service

MARY MELENDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Christopher 
Évaluation :
5

I do like to speak to a person , rather than the internet service you are trying to implement, which by the way is so confusing, . The person that help me was very helpful and courteous.

Jose Payes 
Évaluation :
3

Assigned RV parking spot PO7 did not exist and the rear outdoor parking was only large enough for cars of which most sitting there appeared to be abandoned. Parking in the front was acceptable.

John Martyka  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa Flores 
Évaluation :
5

Sonia was very helpful, very friendly and kind. She made it a very pleasant experience. Thank you  Sonia.

daniel soto  |  Expérience générale 
Évaluation :
1

No one is located at the site and keys are in a lockbox. You aren't told this in advance. Calls to U-Haul often require 20 minute wait times and then get kicked to odd locations to people who may not be knowledgeable. Website is poorly designed and executed. My advice is talk to a local U-Haul person live and reserve well in advance at that specific location. Relying on online / call center will result in disappointment. I was finally able to talk to a person who could help but it was not a fun experience prior to that.

Kenneth Hallman 
Évaluation :
1

Checkin process online was frustrating and didnt work and it took over an hour to do the rental and the equipment ordered wasnt even available. Also i was charged for insurance i wanted to decline

Jeffrey Gross 
Évaluation :
5

Thank you for the rent reminders. Becky is a great employee ! Most helpful & careing. Thanks Becky !!!

DANIEL CZARNECKI  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Kelly 
Évaluation :
1

I reserved the truck, but listed my husband as the driver. I used his name and driver's license number. However, when he went to pick up the vehicle he had a terrible time getting the keys. Customer service made it WAY TOO DIFFICULT to get the keys just because I was the one who reserved it. We have the same last name and his driver's license information was listed on the order. It was a huge pain and we will NOT be using U-Haul again for future needs.

Andrew Kaminskas 
Évaluation :
5

Need staff to help ppl when applying for rental, can be a bit difficult especially for older person. Receptionist at location did a great job in helping us with the rental form on the phone. ??????

anita ramirez 
Évaluation :
1

they charged me for extra millage that I did not use. there was a problem with the self check out nobody was there to help at all I got to the truck at 8:30 pm when I was schedule for 7:30

Tania Moreno 
Évaluation :
5

The application was giving me problems to rent the cargo van, when I asked Sonia for help she was super kind enough to help me out throughout the steps in order for me to use the van and I was on my way. THANK YOU SONIA!!!

allen gomez 
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