Le client n'a pas laissé de commentaire.RITASTEWART D.
Customer Reviews for U-Haul Moving & Storage of Jefferson Park
Pour nous contacter
Prince George, VA 23875
(East of I-295 S on Rt 56)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRIAN G.
Le client n'a pas laissé de commentaire.Alan S.
Le client n'a pas laissé de commentaire.ELDRED G.
Their computer and printer have not been working for over 2 weeks, per the employee. The contract had the WRONG trailer number listed. I was over charged for the pads. The wrong dolly was listed on the contract. This place should be shut down as it looked like a dump and the employees have no idea of what's going on there.NORMAN K.
Great rental experience. Staff are very friendly. Manager is exceptional.ANTHONYLYDELL T.
Le client n'a pas laissé de commentaire.Jerry C.
Le client n'a pas laissé de commentaire.LEMUEL K. | Premières impressions
The location is under staffed. The lady at the pick up location was wonderful but she was by herself and we had to wait too long.CARLOS D.
Le client n'a pas laissé de commentaire.Stacey Z.
Continue providing customer satisfaction!ADAMJOSE A.
Only down side is there were no gate remotes or disc locks on site had to drive to another location to get them.Brian C. | Online Move In
Their staff is unbelievable! Super friendly with top notch customer service!! I will be honored to recommend to friends and most definitely use them always!Tracy B. | Expérience générale
This was never my storage unit. So I guess this is a horrible review if your sending JANE Doe information to ME. Tamara HensonJane D. | Expérience générale
Le client n'a pas laissé de commentaire.bobby w. | Premières impressions
Double charged me in the very beginning and couldnt figure it out , also let me reserve a lot that was already takenjamesha l. | Expérience générale
One attendant was extremely nice and helpful, but he was called to another job while we were there and had to leave. The other attendant was incredibly slow to do everything- it took us a hour and a half to return our trailer and rent 2 storage units (and we were the only customers there). At one point the attendant asked me if I could just schedule the rental units on my phone (though, again, I was the only customer there). I will not be returning to this location ever again. Very disappointed in this service.Corbett H.
Le client n'a pas laissé de commentaire.Edwin R.
Le client n'a pas laissé de commentaire.TANNER L.
I traveled 300 miles in a truck that shook so bad that it took me a while to feel comfortable again after getting out. I was afraid that I wouldn't make it to my destination.HOPE H.
Le client n'a pas laissé de commentaire.Donald D.
I enjoyed the access with a remote gate opener. I was very disappointed to find out someone had stolen the catalytic converter from our RV while it was parked in the 'secure' lot. Upon reporting this to UHaul I was told a manager would get in touch which never happened. When I checked out, I reported the theft again, and neither of the two clerks on duty responded.Andrew H. | Expérience générale
The truck that I had had an exhaust leak and was extremely loud. The radio did not work. The gas milage was extremely pour at 6 MPG. When I called customer service on Sunday and spentb30 mine on hold waiting to get my drop off location changes due to the issues listed above I was basically told thats not my problem and I can't tell you what is wrong with your equipment and got transfered to road side assistance and was on hold there for another 30 min. HORRIBLE WEEKEND MOVEDavid C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Jaymiann D.
I want to thank the general manager for going above and beyond in finding me a smaller trailer that would work for me and my very tight budget and also equipping me either he right toe hitch . Was an honor to have met such a caring person !ðŸ˜ŠLORENZO A.
Keep doing what you are doing,great jobCurtis C.
The UHaul representative working â€œCathy â€œ was very nice and accommodating.DALEGILBERT P.
Le client n'a pas laissé de commentaire.DANIELTHEODORE V.
Le client n'a pas laissé de commentaire.thomas c. | Expérience générale
Le client n'a pas laissé de commentaire.christopher s. | Expérience générale
Le client n'a pas laissé de commentaire.ALAN S.
Le client n'a pas laissé de commentaire.Stephanie B. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE O.
This was a great experience for me and my family. Staff was extremely helpful and very customer friendly.ANTHONY T. | Premières impressions
The manager and his staff provided excellent service to my family. I was very pleased with the experience. Mr. Jackson, the manager, impressed me with his professionalism.ANTHONY T. | Premières impressions
The staff at the 2 locations have provided exceptional service to me and my family in this current move. I have been very pleased.Anthony T.
My experience with U-haul in the past was not so great but when I came to inquire about a unit Sushi was very helpful with all my moving needs! Overall great customer service, definitely will be referring this location to others!MICHAEL V. | Expérience générale
Le client n'a pas laissé de commentaire.SEAN S.
Le client n'a pas laissé de commentaire.JOHNANTHONY D.
Great ladies, both very helpful, efficient and personable. Shown different configuration options and made excellent points about each.Stephen P. | Premières impressions
Le client n'a pas laissé de commentaire.william b. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHERWYNNE N.
Le client n'a pas laissé de commentaire.JOHNANTHONY D. | Premières impressions
Le client n'a pas laissé de commentaire.Keyshana H. | Premières impressions
Helpful employees. Newer, clean auto transport trailer.Steven H.
Employees seemed overwhelmed with not enough help. Once it was your turn to be helped, they did fine. This has always been an issue with uhaul. They expect too much out of too few employees. Customer service suffers. This location seems run down and not very well taken care of. I almost got stuck in the gravel in the lot and had to dodge the potholes in other places. Just not very organized. Matthew was very conscientious about doing a good job and did the best he could.William T.
Well let's just say it was a crazy experience and leave at that , not sure I will be using Uhaul againBILLMARTIN A.
Attendent acted clueless to what she was doing. Told me I had to wait because I pulled in about the same time as another customer when I had already backed the trailer in before the other client even pulled in.BARRY M.
My reservation called for me to pick up the trailer at your Jefferson Park Rd location. But, I got a text instructing me to pick it up at your South Crater Rd location. When I showed up on So. Crater Rd, I was told they didn't have that type trailer there. But, Jefferson Park Rd, (my original pickup location), had 4 of them, and I needed to go there. What????? I REALLY didn't appreciate the run around and lost time U-Haul's bogus text message caused me!John M.
Why does it take so long to get the truck at the location when I registered online? Checkout done online also so why does the person in the store have to go through everything again??? I like the online registration but what good is it if I have to go through everything again at the store???Tammy J.
Le client n'a pas laissé de commentaire.KODZOAGBESSI T.
There was money taken from my card twice once for 145$ another for 76 $after i paid for the uhaul .. no one has money to waste on top of moving.. will be contacting managementALEXISCIERRA S.
Le client n'a pas laissé de commentaire.KINGWELLS F.
Le client n'a pas laissé de commentaire.DILLON E.
Had trouble getting trailer off! Scratched bumper in the process!!ALAN S.
Service rep was very kind and helpful. She provided me all of the information needed to properly secure my trailer to my truck and safely transport my belongings.TEVIN C.
Le client n'a pas laissé de commentaire.Brian M.
Charged me with wrong mileageCARLOTIS P.
#5 above: Structures are clean and well maintained. But, there are drainage problems here. A small rain storm had my camper setting in standing water. And, the road, or path into the facility is badly rutted. I left the facility because of the rate increase. There are other more cost effective alternatives available to me. This would be a 5-star facility if U-Haul would spend some money to fix the drainage and road problems.John M. | Expérience générale
Overcharged for less than 10 miles. Prince George Jefferson location, worker didn't even try to help when needing help pulling out of space. Never renting again.Jessica W.
Prices and oddball charges are rediculousThomas W.
Remove snow and ice from vehicles. Was difficult to clean off of windows for a large truck without extra long scrapers designed for large vehicles. Otherwise, excellent service.James M.
Confirm/check the truck before giving to the customer. The truck I rented had pillows in it, the dolly's seal was already broken and the gas was below where it was said to be.Darybelle C.
My item was not ready. Was told it is nothing they can do about it. I'm trying to figure out how to get my 50 $reservation guarantee.DAJUAN H.
The office smelled of weed.DREW S.
Le client n'a pas laissé de commentaire.joseph G.
Le client n'a pas laissé de commentaire.Angel A. | Premières impressions
Le client n'a pas laissé de commentaire.Amy D.
The team has been great! If I could hug the owner I would! During this Pandemic they have worked with my current financial situation. (Non-employed.) Team has always been pleasant to work with.ALEXA F. | Premières impressions
Le client n'a pas laissé de commentaire.Anna W.
Both of the young ladies i dealt with were very professional and worked great with me. We had an issue with the truck assignment in the morning but she worked fast to fix the issue and sent me on my way!LESLIE V.
Le client n'a pas laissé de commentaire.Allen M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERTJACOB S.
Employee wasn't helpful, nor the bossMYASIAANTIONETTE G.
You're documentation said the tank was on full it was actually below three quarters so it cost me about 15 $more than what your contract said. Not a huge deal but when people are moving sometimes every dollar counts.BRIONKELLY B.
Le client n'a pas laissé de commentaire.Janice S. | Expérience générale
Facility was nice and convenient but the customer service was severely lacking. Overall just very slow and uninterested in assisting us with our questions/updates to our rental (for the truck and storage).Allen M. | Premières impressions
Amazing customer service!!!Susan F. | Premières impressions
U-Haul may be the best company . . . EVR! I always LOVE working with you all.Theresa G.
I don’t like people living on ground in there trailer or having loses dog on the groundsMandi T. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPHSTERLING B. | Expérience générale
Never had a problem. Would definitely use this facility again.TREASA B. | Expérience générale
Le client n'a pas laissé de commentaire.TONY W. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.TERENCE S. | Expérience générale
Le client n'a pas laissé de commentaire.dustin y. | Premières impressions
they were great!Priscilla S.
There was no dolly in the truck like we ordered and if there is no one there you can't get in touch with anyone to get assistance. Not user friendly at all.Michael H.
I arrived 32 minutes late to pick up my truck but still 1,5 hours before closing time and the doors were locked, and nobody was there. When I called to see what was going on i was treated extremely poorly. Customer service is AWFUL and whoever manages operations needs some serious training on how to OPERATE a business. I will LOUDLY tell anybody and everybody i know to avoid this place like the plague.SARAHANNMARIE M.
Le client n'a pas laissé de commentaire.Kelly V. | Premières impressions
We waited at the facility for an hour before finding out that the manager is working at another facility and couldn't come. There was no phone number, or paper on the door explaining this. We called U Haul many time during that hour and every time we're told that the facility is open and the manager is just running late! We talked to at least 5 agents before one finally told us what was happening!Jeanine A.
Le client n'a pas laissé de commentaire.Randolph W. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy B. | Expérience générale
Le client n'a pas laissé de commentaire.william m. | Premières impressions
Le client n'a pas laissé de commentaire.Natashia S. | Premières impressions
Le client n'a pas laissé de commentaire.Edurado M.
Poor management , I told them when I moved out of the the storage and they were still charging me 6 months laterBennie Y. | Expérience générale
Le client n'a pas laissé de commentaire.James H.
I was very happy with the service I was giving tyjimmy w. | Premières impressions
Le client n'a pas laissé de commentaire.william M.
Le client n'a pas laissé de commentaire.Michael S.
Everyone was always courteous and very helpful. The storage space was large and convenient to access whenever I needed.ANTHONY G. | Expérience générale
I have a lot to address with the location on oaklawn Blvd in Hopewell that is where my business took place in getting my refund and a receipt but had me pick up the truck at the Jefferson location which is stated. I was treated with disrespect when I asked if we could go back to the truck to address the difference we had in milage , gas, and leaves in the truck . Employee was upset we didn't use self check out but I tried explaining that it wouldn't load anything but a receipt of pick up location so we took our own pics from memory of recently renting one and the employee stated we were good to go we didn't have to do self check in etc so we had no way to do a self check out for this other employee and she had a few other things that we had to address that were false and they removed and then still tried telling me I was getting a refund on a card when I paid cash , so we got thru that but I still have a different milage amount and I put more gas in it then when I left it and that there were a couple leaves in the back of the truck. We asked if we could go to the truck with her she refused and said I'll take off the extra gas charge and gave us the charge for milage we didn't use and 25 $for the leaves which the truck was swept out and we really wanted to see which truck she checked because it felt like she checked the wrong one but wouldn't show us. So we finally got a refund but still feel she charged us wrongfully with other additional charges and will not let us see or compare pictures etc. I was enjoying using uhaul until this experience now I will no longer rent thru uhaul nor suggest anyone use this location or uhaul in generalMariea G.
Awesome customer service. David was very nice and professional. Check in was good despite tech issues but no fault of David. I'd definitely rent from here again.Antranicque H.
David was very knowledgeable and efficient, the whole operation there worked well.Eric A.
Everything went smooth. From picking up the truck to returning it was great! Merci.Anibal D.
Clean well lit area without congestion, onsite manager was thorough in providing adequate storage acknowledging how safe and secure the area is.anthony r. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan M.
Le client n'a pas laissé de commentaire.Veronica E.
I am renting an RV storage spot. Very spacious and nicely covered! I am happy having a remote opener for the gate!Andrew H. | Premières impressions
Great support at this time.bobby c. | Premières impressions
The move out date is not accurate , I did not move out on 9/25 , and I’m very disappointed that U-Haul does not do a verification of a tenant that has removed his lock , at the same time or after moveCLARENCE B. | Expérience générale
Very organized cordial and pleasant to work with.Randolph W. | Premières impressions
Roxanne was very friendly and helpfulJackie C. | Expérience générale
Le client n'a pas laissé de commentaire.Vauder C.
N.D.charles m. | Expérience générale
The equipment is good but the Customer Service name: Monroe is really bad. I'd made contract with the gentleman names Todd for 317,00 $ from 0930 01Sept to 0930 on 04Sept with the pick location at the Oakland Blvd, VA near Fort Lee. However the day I picked up the 26ft truck at 0915 they told me to pick up at different location where I met Monroe again. He told me the contract now needed to change because it's different location which I understood however the detail of the contract should be the same except the location. Monroe told me it wasn't the same because it was different entity which he meant now you deal with me so the contract got changed from 317,00 $ to 350 $something and the date changed to 01Sept to 03Sept one day short. I asked why the contract it was not the same, Monroe said it is different entity again. I asked for the hard copy of the contract and Monroe didn't give it to me or even tried to give it. he told me he emailed it to me. I told him if I drove this track and got stopped by the police how did I prove it to the police it's not stolen truck. Monroe didn't care to give it but still said checked my email. He gave me to the truck but I stopped him told him you forgot something you needed to let me check the exterior of the truck checking for dent, scratches anything I could identity as it's not normal wears. I drove the truck out of the U-Haul parking, just about making a right turn I noticed that the fuel gauge shown was not full. so I had to drive to where I could turn around to come back to U-Haul to meet with Monroe again and let him know that the truck was not full and he told me "we don't need to give you the full tank so check your contract" I told him you did give me print out of the contract how do I know. He told me Todd should have told me this. I was thinking you said this was now different entity then he was the one had to tell me not Todd. I ended up park the truck at U-Haul and drove my POV to the Oakland U-Haul location to get a hard copy of my contract and drove back to the truck where I asked Monroe where it told me on the contract where the level of the fuel looking like so I would top it off to where it originally was. 03Sept I returned the truck where I met Monroe again he asked me for the Contract# I told him you had it in the system he claim he had not. He said I couldn't close document without the contract# I looked at him like crazy for what I told me that I couldn't pull my contract from U-Haul computer then I had to pull my cell phone for the pix I took of my contract and let Monroe know so I could close my contract.. Monroe told me I owe additional 158 $something for the mileage that exceeded 461 miles which was less than 40 miles which should be 40x.$.98 still don't make 158 $then I asked him why 100 $+ more Monroe told me because I didn't top off fuel to where I should. I told him I did we could go look now to prove his right and I'm wrong. Monroe denied " I'm not going" then I saialan A.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.Kwon M.
Le client n'a pas laissé de commentaire.Tamira B.
Le client n'a pas laissé de commentaire.terence W.
Got stuck in mud.Cost 200 $for tow truck. Later boxed in by another RV; took 1 hr. To maneuver out. just informed no longer have room for storage of our RV (after a yr. there. We are on vacation)Lawrence M. | Expérience générale
Management & the entire staff is great. Very professional don't change a thing!!!!!!Dorothy G. | Expérience générale
Excellence in service and friendly professional staffCarol T. | Expérience générale
Le client n'a pas laissé de commentaire.johnny B.
I am a huge fan of this Uhaul location. They go above and beyond to provide the BEST customer service! The manager is very hands-on and delightfully helpful. I will certainly choose this location for my Uhaul needs. Thanks for the great service!Gloria W.
Free gas!Eric W.
Your system has to be update Thank,antonio S.
Improve: My expectations of a "per day" rental was not met. I rented on 05 April 2019 at 11a.m. and was told and contacted to have the vehicle returned by 5 p.m. the same day. That is not a "days" rental. I understand additional costs and insurance but 19,99 $ a day ultimately turned into a 100 $rental when I returned the vehicle at 2:00 pm (a 3 hr rental). I had to rush completing the tasks I had to do because of the required return time. I was very unhappy with this aspect of the rental, a day is 24hrs and you should keep your word that you advertise. Additional, 1,20 $ per mile is exorbitant. Tenure truckers don't make that rate per mile. Uhaul needs to do better in that aspect for their customers.Jose H.
The location office is very small. Only two customers can be in the office at the same time, additional customers will need to wait outside the office. Recommendation to improve the size of the office so no others will listen or look into your personal documents while in the service desk.Jose S.
Le client n'a pas laissé de commentaire.Bobby H.
Make sure customers are quoted accurate and complete information when renting equipment.Shikara M.
Very helpful and friendly. Never a problem.RUTH M. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy C.
Le client n'a pas laissé de commentaire.Joel C.
U-Haul has been great over the years and I especially appreciate the support by some establishment on military discount. I would highly recommend your company to friends and family.JOSEPH P. | Expérience générale
Le client n'a pas laissé de commentaire.steven B.
No improvement requiredAlicia D.
I reserved my pick up to be at 5400 Oaklawn Blvd. The truck had been dropped off at the wrong site so I was inconvenienced by having to go to another location to get the truck. Since I had also scheduled a work crew, I was charged an extra hours time with NO work being done because the truck was not available at the proper location. No one was willing to do anything to really help ME... it was truly, "if you want the truck you have to go to the other location to get it." The truck's seat was broken and every time I went around a corner or curve I about fell sideways which made steering dangerous. No gas cap, suspension was horrible. Truly fed up with UHaul at this point.Linda E.
Le client n'a pas laissé de commentaire.enjoline R.
Le client n'a pas laissé de commentaire.Lori T.
Le client n'a pas laissé de commentaire.richard L.
Le client n'a pas laissé de commentaire.Alfred C.
Le client n'a pas laissé de commentaire.CAROL A.
Le client n'a pas laissé de commentaire.Kevin B.
Driver side mirror was so loose it could have fallen off. Had to stop at gas station and ask man working on equipment to help and tighten. Lucky he was there with tools.SARAH R.
S.O.Natashia S. | Premières impressions
The service was excellent. Took the time to ask me questions in order rent the right size storage. Very happy about being able to come and go at my convenience. The facilities were clean.Peggy P. | Premières impressions
Thank you U-haul family!benjamin t. | Expérience générale
I cancelled and they were kinddenise ann m. | Réservation
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