Customer Reviews for U-Haul Moving & Storage of Jefferson Park

842 évaluations

4725 Jefferson Park Rd   Prince George, VA 23875
(East of I-295 S on Rt 56)

(804) 458-7636

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(804) 458-7636

4725 Jefferson Park Rd
Prince George, VA 23875
(East of I-295 S on Rt 56)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKOLONNELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNEL R. 
Évaluation :
5

Paveing

william s.  |  Premières impressions 
Évaluation :
3

From my recent experience with uhaul I think that it would be wise to inform customers who are traveling out of town doing one way trips that there is no type of partial refund for turning the truck in early.

LAPORCHSASHAKINA K. 
Évaluation :
3

The women who did help me with my new contract was really nice and friendly, was a lot of customer at the same time and also the business phone and she handle everything like a professional. (but was to much for just one person, U-haul need to contract more employees)

yamilette s.  |  Premières impressions 
Évaluation :
3

Nobody was there

Shannon S. 
Évaluation :
3

The potholes were pretty bad near the storage unit. U-Haul representative tried to charge me extra money for the storage. Which is totally wrong. They took it out my account they put it back in my account and then they took it out my account. Someone is playing around with my credit card number. And I reported it to the fraud department at the bank.

ALICIA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL G. 
Évaluation :
3

The agent did an excellent job, but needed another associate to assist her. There were many people waiting and no fault of hers, were restless and angry. She was doing a great job, but she was doing the job of 2 people. You want better reviews, hire more staff, and the ones busting they're buts just to keep up deserve a raise. Its not fair to any employee to have to deal w angry customers, that is beyond her control.

JANICEMARIE V. 
Évaluation :
3

To make sure the sales person is clear on their instructions for the return of the rental. Fix you mobile return app as it didn't work when we tried for an after hrs return.

STEVENJOHN B. 
Évaluation :
3

One person is trying to juggle too much. This person needs help.

Phillip C. 
Évaluation :
1

Service road into units are full of pot holes and the security gate rarely worked.

Benjamin J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYESHIA M.  |  Expérience générale 
Évaluation :
1

There was duck tape on the tail light that should have been recorded. The employee did not even ask or give me information to do walk around

MICHAELJ F. 
Évaluation :
5

Katherine was very kind, helpful and professional.

TAMARALENEE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theodore P. 
Évaluation :
5

Excellent super knowledgeable and customer friendly.

BARBARAANN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDITH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda M.  |  Expérience générale 
Évaluation :
1

Employee was clueless about our reservation. She said she had it but wasn't sure she could fill it as walk-ins could have taken the one remaining storage unit. What is the point of a reservation if they won't hold the unit for us? We were very angry but finally she found the last one in the facility. Would not recommend this to anyone. Furthermore, employee was VERY SLOW and uninformed.

JULIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
4

I had NO HORN!!!!!!

NOAHJONATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

No light in storage unit. But still was pleased with services

Alisha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEEMICHELLE L. 
Évaluation :
1

Nowhere to park return trucks.

JEFFREYWILLIAM C. 
Évaluation :
5

The staff were superb!

ALICIA A. 
Évaluation :
1

I had problems from the time we moved in our belongings. Unfortunately, we stayed at the facility because in was literally 2 minutes away and the easiest to access. However, we had issues with our gate access working correctly several times (having to go get our remote replaced 3 times), our initial move in ( the staff member assigned us an unauthorized unit), the gate always being broken and open, poor communication from the previous staff (phone calls not being returned and misinformation given by staff), a condescending manager and district manager (both had an "oh well. I don't care" attitude), and a broken door to my unit.

AMY M.  |  Expérience générale 
Évaluation :
3

After hours drop off. I did not have any interaction with anyone.

PATRICIAANN T. 
Évaluation :
4

Needs more than one worker. Morning was busy and my wait a little longer for service even though I was there right before the location opened up.

Mark M. 
Évaluation :
1

Contract couldn't be fixed because the one staff member didn't know how or either didn't want to do it. I had to come back and was sent to their other location. Only reason I went to this location was because they have the trailers.

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wanda B. 
Évaluation :
1

i will NEVER recommend UHAUL for anything. This was the worse experience of my life and it could have caused my daughters to be registered for school all the way in ATLANTA.

Marquita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRAANN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natashia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIAANN G. 
Évaluation :
1

The truck was supposed to be available for mobile pickup and was not. The woman was mad that she was supposed to be off but there was nothing I could do about that. It took over an hour to pick up a truck I should have been able to pick up with my mobile device.

STEPHANIELYNN P. 
Évaluation :
1

Provide details about the one-way rental process. I had to travel 1 & 1/2 hours from my home to pick up a rental. The center almost turned me away citing that they had no vehicles.

CLEVELAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAKESHADAMESE J. 
Évaluation :
4

overall everything was good i would use you again !Thanks BOBBY

bobby w.  |  Expérience générale 
Évaluation :
3

There is no lighting when dropping the truck off. It was super dark you couldn't see anything. Someone could have broke into my car lucky they didn't but definitely need lights at this location at night

Krystal D. 
Évaluation :
5

Truck Idles really bad and when you are slowing down it's makes a tiking noise definitely needs to get check

JOSE B. 
Évaluation :
1

I was not satisfied with the service that I received at this location. I was unable to pick up my truck after original time and I was unable to use your app. I changed my time to 9 AM and were still unable to pick up my truck. I do not get out of there until after 10 and I am not happy and I am not satisfied and I will not use this service again.

Valerie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dezare D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

DaQuan was great and helped ease my worries about moving! Thank you for everything!!!

Starr S.  |  Premières impressions 
Évaluation :
5

Personnel professionnel

IANFABIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDURADO M. 
Évaluation :
3

You don't open until 9am so you don't get out with the truck until 10am. And you want to have it returned by three. Please let me know how you are supposed to move a three bedroom house in 5 hours. Also I ordered a 26 ft truck and right before the move you didn't have one available. This caused for multiple trips.I wasn't pleased and won't be using UHAUL in the future.

thomas C. 
Évaluation :
5

Everything went smooth as far as pick up and drop off in a special thanks to Sushi who is a very customer oriented person she deserves a lot of credit.

John R. 
Évaluation :
3

Ordered 12 pads, only received 6. Tail lights on right side did not work

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen b.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelique s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berandine P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY B.  |  Premières impressions 
Évaluation :
4

Be sure gas is full, only traveled less than 10 miles, had to put 30,00 $ of fuel before returning!

ALAN S. 
Évaluation :
5

I had originally picked a different location, with a 7:30 pick up. U-haul changed my location, and I was told as I did self check in that the location Didi not open until 9. Luckily the staff member saw me and opened early so that I could keep my schedule. Wonderful customer service at the location after u-haul almost ruined my day.

STEVENDOUGLAS K. 
Évaluation :
5

Excellent service

cynthia V.  |  Premières impressions 
Évaluation :
5

Very excellent customer service. Very polite. I enjoyed the fellowship.

Joyce G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel h.  |  Premières impressions 
Évaluation :
5

No hassle

MICHAEL G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHERMARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITASTEWART D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELDRED G. 
Évaluation :
1

Their computer and printer have not been working for over 2 weeks, per the employee. The contract had the WRONG trailer number listed. I was over charged for the pads. The wrong dolly was listed on the contract. This place should be shut down as it looked like a dump and the employees have no idea of what's going on there.

NORMAN K. 
Évaluation :
5

Great rental experience. Staff are very friendly. Manager is exceptional.

ANTHONYLYDELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEMUEL K.  |  Premières impressions 
Évaluation :
3

The location is under staffed. The lady at the pick up location was wonderful but she was by herself and we had to wait too long.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Z. 
Évaluation :
5

Continue providing customer satisfaction!

ADAMJOSE A. 
Évaluation :
3

Only down side is there were no gate remotes or disc locks on site had to drive to another location to get them.

Brian C.  |  Online Move In 
Évaluation :
4

Their staff is unbelievable! Super friendly with top notch customer service!! I will be honored to recommend to friends and most definitely use them always!

Tracy B.  |  Expérience générale 
Évaluation :
1

This was never my storage unit. So I guess this is a horrible review if your sending JANE Doe information to ME. Tamara Henson

Jane D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby w.  |  Premières impressions 
Évaluation :
1

Double charged me in the very beginning and couldnt figure it out , also let me reserve a lot that was already taken

jamesha l.  |  Expérience générale 
Évaluation :
1

One attendant was extremely nice and helpful, but he was called to another job while we were there and had to leave. The other attendant was incredibly slow to do everything- it took us a hour and a half to return our trailer and rent 2 storage units (and we were the only customers there). At one point the attendant asked me if I could just schedule the rental units on my phone (though, again, I was the only customer there). I will not be returning to this location ever again. Very disappointed in this service.

Corbett H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANNER L. 
Évaluation :
3

I traveled 300 miles in a truck that shook so bad that it took me a while to feel comfortable again after getting out. I was afraid that I wouldn't make it to my destination.

HOPE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
2

I enjoyed the access with a remote gate opener. I was very disappointed to find out someone had stolen the catalytic converter from our RV while it was parked in the 'secure' lot. Upon reporting this to UHaul I was told a manager would get in touch which never happened. When I checked out, I reported the theft again, and neither of the two clerks on duty responded.

Andrew H.  |  Expérience générale 
Évaluation :
1

The truck that I had had an exhaust leak and was extremely loud. The radio did not work. The gas milage was extremely pour at 6 MPG. When I called customer service on Sunday and spentb30 mine on hold waiting to get my drop off location changes due to the issues listed above I was basically told thats not my problem and I can't tell you what is wrong with your equipment and got transfered to road side assistance and was on hold there for another 30 min. HORRIBLE WEEKEND MOVE

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaymiann D. 
Évaluation :
5

I want to thank the general manager for going above and beyond in finding me a smaller trailer that would work for me and my very tight budget and also equipping me either he right toe hitch . Was an honor to have met such a caring person !😊

LORENZO A. 
Évaluation :
5

Keep doing what you are doing,great job

Curtis C. 
Évaluation :
5

The UHaul representative working “Cathy “ was very nice and accommodating.

DALEGILBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELTHEODORE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE O. 
Évaluation :
5

This was a great experience for me and my family. Staff was extremely helpful and very customer friendly.

ANTHONY T.  |  Premières impressions 
Évaluation :
5

The manager and his staff provided excellent service to my family. I was very pleased with the experience. Mr. Jackson, the manager, impressed me with his professionalism.

ANTHONY T.  |  Premières impressions 
Évaluation :
5

The staff at the 2 locations have provided exceptional service to me and my family in this current move. I have been very pleased.

Anthony T. 
Évaluation :
5

My experience with U-haul in the past was not so great but when I came to inquire about a unit Sushi was very helpful with all my moving needs! Overall great customer service, definitely will be referring this location to others!

MICHAEL V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNANTHONY D. 
Évaluation :
5

Great ladies, both very helpful, efficient and personable. Shown different configuration options and made excellent points about each.

Stephen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERWYNNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNANTHONY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyshana H.  |  Premières impressions 
Évaluation :
5

Helpful employees. Newer, clean auto transport trailer.

Steven H. 
Évaluation :
2

Employees seemed overwhelmed with not enough help. Once it was your turn to be helped, they did fine. This has always been an issue with uhaul. They expect too much out of too few employees. Customer service suffers. This location seems run down and not very well taken care of. I almost got stuck in the gravel in the lot and had to dodge the potholes in other places. Just not very organized. Matthew was very conscientious about doing a good job and did the best he could.

William T. 
Évaluation :
3

Well let's just say it was a crazy experience and leave at that , not sure I will be using Uhaul again

BILLMARTIN A. 
Évaluation :
1

Attendent acted clueless to what she was doing. Told me I had to wait because I pulled in about the same time as another customer when I had already backed the trailer in before the other client even pulled in.

BARRY M. 
Évaluation :
3

My reservation called for me to pick up the trailer at your Jefferson Park Rd location. But, I got a text instructing me to pick it up at your South Crater Rd location. When I showed up on So. Crater Rd, I was told they didn't have that type trailer there. But, Jefferson Park Rd, (my original pickup location), had 4 of them, and I needed to go there. What????? I REALLY didn't appreciate the run around and lost time U-Haul's bogus text message caused me!

John M. 
Évaluation :
4

Why does it take so long to get the truck at the location when I registered online? Checkout done online also so why does the person in the store have to go through everything again??? I like the online registration but what good is it if I have to go through everything again at the store???

Tammy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KODZOAGBESSI T. 
Évaluation :
1

There was money taken from my card twice once for 145$ another for 76 $after i paid for the uhaul .. no one has money to waste on top of moving.. will be contacting management

ALEXISCIERRA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KINGWELLS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON E. 
Évaluation :
3

Had trouble getting trailer off! Scratched bumper in the process!!

ALAN S. 
Évaluation :
5

Rien

FORIESTEUGENE B. 
Évaluation :
5

Service rep was very kind and helpful. She provided me all of the information needed to properly secure my trailer to my truck and safely transport my belongings.

TEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
2

Charged me with wrong mileage

CARLOTIS P. 
Évaluation :
3

#5 above: Structures are clean and well maintained. But, there are drainage problems here. A small rain storm had my camper setting in standing water. And, the road, or path into the facility is badly rutted. I left the facility because of the rate increase. There are other more cost effective alternatives available to me. This would be a 5-star facility if U-Haul would spend some money to fix the drainage and road problems.

John M.  |  Expérience générale 
Évaluation :
1

Overcharged for less than 10 miles. Prince George Jefferson location, worker didn't even try to help when needing help pulling out of space. Never renting again.

Jessica W. 
Évaluation :
3

Prices and oddball charges are rediculous

Thomas W. 
Évaluation :
5

Remove snow and ice from vehicles. Was difficult to clean off of windows for a large truck without extra long scrapers designed for large vehicles. Otherwise, excellent service.

James M. 
Évaluation :
4

Confirm/check the truck before giving to the customer. The truck I rented had pillows in it, the dolly's seal was already broken and the gas was below where it was said to be.

Darybelle C. 
Évaluation :
1

My item was not ready. Was told it is nothing they can do about it. I'm trying to figure out how to get my 50 $reservation guarantee.

DAJUAN H. 
Évaluation :
1

The office smelled of weed.

DREW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

The team has been great! If I could hug the owner I would! During this Pandemic they have worked with my current financial situation. (Non-employed.) Team has always been pleasant to work with.

ALEXA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna W. 
Évaluation :
3

Both of the young ladies i dealt with were very professional and worked great with me. We had an issue with the truck assignment in the morning but she worked fast to fix the issue and sent me on my way!

LESLIE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTJACOB S. 
Évaluation :
1

Employee wasn't helpful, nor the boss

MYASIAANTIONETTE G. 
Évaluation :
4

You're documentation said the tank was on full it was actually below three quarters so it cost me about 15 $more than what your contract said. Not a huge deal but when people are moving sometimes every dollar counts.

BRIONKELLY B. 
Évaluation :
5

Amazing customer service!!!

Susan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natashia S.  |  Premières impressions 
Évaluation :
4

I am renting an RV storage spot. Very spacious and nicely covered! I am happy having a remote opener for the gate!

Andrew H.  |  Premières impressions 
Évaluation :
4

Great support at this time.

bobby c.  |  Premières impressions 
Évaluation :
5

Very organized cordial and pleasant to work with.

Randolph W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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