Extremely confusing to return the key after hours. The posted instructions are wrong and it took me a half hour to figure out how to do it. I also tried calling customer service and could not get anyone to help.ADAME K.
Customer Reviews for U-Haul Moving & Storage of Jericho NY
Pour nous contacter
Jericho, NY 11753
(On the corner of Jericho Turnpike & Brush Hollow Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 6h30 am à 8h pm
- Dim : 8h am à 6h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check in took longer than expected, but other than that everything went wellWilliam M.
Gave me 2 hours rental instead of 1 day rental without notification, Also did not give me option of one way rental.GURPREET S.
Have vans clean and ready to go. And make sure staff knows what they are talking about.Stephanie A.
Le client n'a pas laissé de commentaire.John M.
I love Jericho Uhaul! Everyone is nice and helpful. I highly recommend this location.Cory L.
Jericho Uhaul is a well-oiled machine with amazing customer service that helps me out with any problem and gets me out quickly so I am not late for my jobs. I highly recommend Jericho Uhaul.CORYEDEN L.
Le client n'a pas laissé de commentaire.SYEDMOHAMMAD SAL M.
Very professional and great service.NESTOR F.
Le client n'a pas laissé de commentaire.ROBERT M.
The customer service is really bad. And it over charge for not reason. I submit that I leave my AirPod in the truck. The representative said some one gonna check and called me back, but no one contact with me.Qijie S.
Everything was in good working order. No issues.Brett M.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.JASONJ B.
Everything was perfect! No need to improveSteven K.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.joan D.
fix the check engine light and tire monitoring system. ran fine and doesn't bother me but some would be worried if it was on.JOHNF P.
Le client n'a pas laissé de commentaire.Guibo X.
Le client n'a pas laissé de commentaire.YOLANYL A.
Le client n'a pas laissé de commentaire.Brian B.
The guys here were really amazing!KEVINLLOYD R.
Le client n'a pas laissé de commentaire.debbie S.
Le client n'a pas laissé de commentaire.Kenneth W.
No ample customer parking. Vehicles were parked very close to each other making it necessary to pull out into the middle of the lot to inspect. Truck had lots of body damage and was filthy. It was about what I expected when picking up a Uhaul. The employees however were very friendly and helpful.STEVENP W.
Outstanding customer service. Staff is sociable and want to help. Congratulations to u- haul.Antonios K.
Le client n'a pas laissé de commentaire.Vishal S.
Great service as always with melang and the gentlman that helped accomodate me, this was a last minute visit for me and was given the van with ramp even without reservation. Thank you very muchGilberto G.
The truck bed was dirty there were lights on the dashboard that were on low tire and check engine the attendant said don't worry about those lights which was fine the truck ran fineBrian K.
Le client n'a pas laissé de commentaire.Kuang P.
Le client n'a pas laissé de commentaire.IZZY K.
Le client n'a pas laissé de commentaire.SCHLOMO A.
Nothing to improve at all! Thanks to Milly and Taji at this location. They are the best and really know how to take care of customers.Yaroslav F.
I made reservation for Jericho location which is close to my work. Someone from your office change my location service to Hempsted and second time change it to Hicksville without my consent. Please see the reason . It was very annoying.MICHAELK B.
Le client n'a pas laissé de commentaire.Yunyi L.
Great staff. Very friendly and helpfulJIMMYDZEMAL BAJR V.
The back lights of the van were broken got pulled over by a cop since we had to drive through the night. We got slapped with a ticket called U-Haul only to have them not care and still paid a huge bill on top of it. Totally hated the experienceNATHALI AANDRE P.
Le client n'a pas laissé de commentaire.VYACHESLAV K.
Thank you so very much! Drexel Avenue is so appreciative. Millie is the BEST:)))LUISG R.
There was a long line here and I realize people have to train but one of the people had to keep asking questions because they were not sure what to do . More help was needed at the location .Thomas W.
Le client n'a pas laissé de commentaire.Jeanien G. | Expérience générale
Nothing. Everything went smoothly.GLENDA B.
The gentleman working at this facility were very efficient in checking me in and getting a van to use for moving a few things. The return process was also quick and easy. This was a same day rental. Booked online within an hour of pickup. Overall a great experience!JULIANNER A.
Le client n'a pas laissé de commentaire.STEVEN C.
The storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I've spent well over 25 000 $. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about 1 000 $so paying 25 times that makes no sense.BRADFORD R. | Expérience générale
Le client n'a pas laissé de commentaire.henry W.
Le client n'a pas laissé de commentaire.RONALD M.
Truck was very old. Mirror was broken. Check out process was long.Pan H.
Le client n'a pas laissé de commentaire.VINCENTJ I.
Le client n'a pas laissé de commentaire.Joseph S.
I like u haul system it's so easy going . Thank you for your co operation!jangbu L.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.ROBERTJOHN F.
Your entire crew at the Jericho Location was professional, courteous and helpful.Peter M.
Le client n'a pas laissé de commentaire.FABIANRODRIGO G.
My reservation was â€œlostâ€. I waited 5 hours , And visited 3 locations before a truck was found for me . I had reserved a 26 foot truck , and had to settle for a 17 foot truck . I now have to make another trip to upstate New York. A one day turn around trip turned into a 2 day excursion. Extra $$ extra $ to pay my workers. An all around bad experience. I have the second trip planned for next week and I am extremely hesitant to even call your company for reservation . Please revamp your reservation system - and upgrade your customer service. I'm this day and age , companies have gone under for less.John E.
Le client n'a pas laissé de commentaire.Terrence K.
Le client n'a pas laissé de commentaire.Edward M.
I am really unhappy with your app, your 24/7 help line and your procedure to bring back your trucks. I brought the truck back at night cleaned and gassed up . Thought from previous rentals that all I had to do was to put the key in the box, put in the mileage and go home. But your procedure now is check it back in on the internet. I wasn't able to do that for some reason so I called the help line. I was on line for a half an hour when a prompt finally came on and said your wait time is 56 minutes. if you press 1 we will call you back. My call was dropped and no one ever called me back. So I drove home 10 mile and brought it back in the morning 10 miles and as far as I'm concerns you ripped me off for 39,80 $. if you really want to do the right thing and make a customer happy my name is Hugh and my cell is 516-380-5290 By the way the questions you asked are very pointed and does not tell about the whole experience.Hugh T.
Engine light was onJohn F.
The truck's engine light was on and the idling was very rough. It also smoked a lot when accelerating which was very embarrassing. This vehicle should have been take out of service and not given to a customer on this state.EMMANUELJ N.
Le client n'a pas laissé de commentaire.david M.
I made a appointment online, it told me that I can drop it back to different location. But when I pick the van at this location, the staff told me I have to drive back, if not they can't let me pick the van. Okay, l live in NJ, I have to drive the van back to NY, pay toll fee, pay extra fuel, pay my back travel fee. Pay extra 80 $for your stupid system error or bug. That is funny.TIANYU Z.
Both Milly and Jose are excellent. Milly is a true professional, who knows her business very well. She helped me quickly and answered all my questions. I was in and out quickly which is what I needed.STEPHENM J.
Le client n'a pas laissé de commentaire.Jorge A.
Good job Great attendants and sales personnelJONATHANE M.
Everything went smoothly. Van was ready when we got there. We made the right choice with UHaul.RUDOLPH R.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.PRAKASH H.
Great serviceKevin Q.
Great jobKEVIN Q.
Le client n'a pas laissé de commentaire.KIMBERLEY W.
MILLY HA SIDO UNA GRAN AYUDA PARA MI, YA QUE MIS CONOCIMIENTOS SON LIMITADOS Y ELLA HA SABIDO SOLUCIONAR TODOS MIS PROBLEMAS CON MIS ULTIMAS RESERVACIONES. ATTE GEORGE TELLERIAGeorge T.
super easy service. ive been there before. will do again.Kevin L.
Le client n'a pas laissé de commentaire.FRANCISCA M.
Very satisfied. Check in check out was quick and easy, the staff was courteous and helpful. The equipment was in very nice shape.PAUL M.
I called up to make sure the vehicle would be available because I needed to transport a specific item on that specific day. I was told the company almost always meets their reservation unless the person renting the vehicle before has an issue. I also received an email saying the vehicle was "guaranteed." In reality when I arrived at the location there was no vehicle and the manager told me they only have one pickup that has been rented since 7/28.He was very nice and called the manager who told me to go to a location at 123 Jericho Tpke about 15 minutes away. There were multiple addresses at "123 Jericho Turnpike and he didn't have the zip code. When I finally got there, the updated location had two pickups in inventory. U-haul needs to get its act together. If you're constantly leaving no room for error between reservations you will screw up a significant portion of your customers. You should assign reservations to where there are multiple vehicles first. If a vehicle isn't in stock for any reason an email or phone call would be nice. You shouldn't send your customer on a tour of long island to find this out.richard Y.
I was initially told to go to Manhasset where there was no one around to help and no keys in either box to receive the keys, which meant I had to schlep to Jericho and wait for another truck. It was very inconvenient but luckily Jericho was helpful once everything was settled an hour behind schedule.Jack M.
No espere para recoger el carro y para regresarlo no tomo tienpo buena experiancia ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»Isaac G.
Le client n'a pas laissé de commentaire.Kristin G. | Expérience générale
Nothing everyone was great very nice patience. Took the time to explain everything.JUDIK J.
Everything was fine thank you so much!STEVENG L.
Le client n'a pas laissé de commentaire.Ryan P.
Person was too good and helpfulROBIN S.
Le client n'a pas laissé de commentaire.Fred M.
Great people.JOHNEDMUND D.
Le client n'a pas laissé de commentaire.MORGANC M.
Le client n'a pas laissé de commentaire.Johnny H.
Le client n'a pas laissé de commentaire.LORIA L.
The process was efficient but the truck was old and not comfortable at all.William H.
Le client n'a pas laissé de commentaire.Melissa O.
The guy cleaning the vehicle needs to work on dealing with customers.Chukwunenye O.
Great location and friendly staffMICHAEL G.
Le client n'a pas laissé de commentaire.Mauricio L. | Premières impressions
Le client n'a pas laissé de commentaire.Jairo L.
Le client n'a pas laissé de commentaire.MONICA B.
Le client n'a pas laissé de commentaire.MICHAELD G.
Went to pick up a 5x8 trailer at a considerable distance and time from where i requested. When I arrived we hooked up the trailer staff were excellent only problem was the wiring was most spliced system I have ever seen. After 30 minutes I was forced to switch to 6x12 which was way larger than I needed and wanted. While my truck can haul it, the size of the trailer put added stress on my truck which was unnecessary for my move. I know equipment is scarce in the northeast and that why you need to take care of what equipment you have all should be treated as a zero fail missionThad M.
Very friendly and helpful staff; good customer careTHOMASMETTURAZHI G.
Le client n'a pas laissé de commentaire.SUSAN C. | Online Move In
Le client n'a pas laissé de commentaire.richard s. | Premières impressions
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