Customer Reviews for U-Haul Moving & Storage of Jersey City

Évaluation :

3

Even though they were all very nice I explained when returning the truck that the utility dolly that i paid 10 for wasn't placed in truck. Never refunded but the gentleman pointed out that i left a small piece of shrinkwrap in truck.

Évaluation :

1

I rented a trailer I call before I got there then they said no because it was not a local rental. I did rent it to be dropped of in CT. This was the WORST customer service EVER.

Évaluation :

1

Your staff is horribly rude. You never honor appointments nor do you honor the 50 $guarantee. You didn't have the truck I ordered and tried to downgrade me to a van, fine. Then you up charge me saying that I don't get the deal I reserved because it's a different rental, after YOU didn't have the one I ordered. The staff at tonnelle avenue is NASTY and ignorant. Never again.

Évaluation :

5

Bien

Évaluation :

3

Did not hot the truck I reserve and didn't got the one month free store with the rental of a truck

Évaluation :

5

great service

Évaluation :

1

Was not Happy with the service ,was given the run around with my reservation date equipment was not there at location which I schedule three times it has happen with no courtesy call ,had to travel to various location for equipment over 40 miles for poor service very disappointed even brought equipment back early and still was charge full rate ,after all my inconvenience I have went thru

Évaluation :

3

Hire more help or people who want to work

Évaluation :

5

Had to wait 25-30 minutes as there was a shortage of 10 feet trucks. So, if feasible, try to anticipate and balance demand and supply.

Évaluation :

1

The truck has a lot of issues. The head lights blink at all times as if someone was flashing it. It has an exhaust leak (causing the truck to spend more gas than it should. Air bag was deployed at some time ( dash board air bag is poped out( meaning in an accident It won't work , can cause a death on an accident) air bag light on. The key for the tail gate lock don't work, I had to get a lock my self . Very unsatisfied with this truck. The truck should be at service, I don't know how can ou guys rent it in that condition.

Évaluation :

5

Excellent

Évaluation :

5

Great experience. Staff was great. Clean truck. In and out without an issue.

Évaluation :

5

Storage size could be a bit bigger.

Évaluation :

4

I didn't put excellent because the personnel was not to helpful.

Évaluation :

5

Keep doing this good job

Évaluation :

2

The online after hours service was horrible. It took me 1hr to checkout. The portal and website were not responding correctly.

Évaluation :

5

Easy to pick up and check out the van. It was in good condition, and I would use U-Haul again.

Évaluation :

5

update the times in all the vehicles

Évaluation :

4

Good service speaks for itself.

Évaluation :

5

Great experience, really good standard even in comparison to the biggest car rental provider worldwide SIXT from Germany. Great job! Will use u again for sure! Merci!

Évaluation :

5

2 people at the checkout desk seems to be warranted. Having said that, the rep st checkout did a good job.

Évaluation :

5

Excellent service. Keep it up

Évaluation :

1

Alex to get a raise he's a Firestarter associate to uhaul

Évaluation :

3

I didn't order a dolly I had one already

Évaluation :

4

The head light on the right side went out mid way through service and upon return of the truck the dome light no matter how many clicks left or right didn't turn off. It was very frustrating. Other then that they were right on time getting us a truck.

Évaluation :

5

There was a problem with the truck later on the road, front steering became loose had to change out truck.

Évaluation :

5

Customer service and employee at this location 5 star equipment truck not so clean

Évaluation :

5

You do a good job already

Évaluation :

1

After returning the truck I noticed my car was been held hostage by uhaul trucks and vans I had to ride over the curb almost damaged my car and their server issues is a scam to overcharge customers the next day because you can't return the vehicle on their system

Évaluation :

2

No rear camera when I want to reverse my parking

Évaluation :

5

Nothing excellent services

Évaluation :

1

Over charging for fuel..never use again

Évaluation :

5

Fast and efficient

Évaluation :

2

Make sure gauges work and get to your callers on time I spend half an hour waiting to extend my time which cut into my unpacking time at the storage which was at Storequest across the way from you.

Évaluation :

5

Everything is just fine as it is. Good job.

Évaluation :

5

Overall a good experience.

Évaluation :

5

I picked up my 10' rental truck, I disputed the gas showed in the contract and I sent a picture of the real reading on the gas gage. I returned the truck with the same amount of gas as I received it. Even so, I got billed 10 $for the difference in the reading. I think either the clerk or the return truck area didn't pay attention to the dispute sent in the website the moment the truck was released to.me. It's not right. Hopefully this gets resolve even is 10 $. Regards Nelson Escobar

Évaluation :

4

Good experience overall.

Évaluation :

5

Great team Always welcoming

Évaluation :

3

The person that assisted me with the trailer was very helpful

Évaluation :

4

Have more people at checkout. Although person at counter was highly effective and productive, there were too many customers. We waited for very long to pick the reserved truck.

Évaluation :

3

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

Évaluation :

5

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Évaluation :

2

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Évaluation :

4

Safe, secure. Exactly what you want.

Évaluation :

3

It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city

Évaluation :

4

Thank you for secure my belongings and keeping them safe.

Évaluation :

1

Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!

Évaluation :

1

My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.

Évaluation :

2

I've had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn't any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I'm still waiting!!!

Évaluation :

3

The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad

Évaluation :

5

Good Service

Évaluation :

2

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

Évaluation :

5

Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)

Évaluation :

5

This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location's staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...

Évaluation :

1

Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn't have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes

Évaluation :

5

Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca

Évaluation :

5

Good facility

Évaluation :

5

Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that

Évaluation :

4

Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.

Évaluation :

5

The staff was very informative and professional. Very accommodating

Évaluation :

1

You guys screwed me on the price.

Évaluation :

4

There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair

Évaluation :

3

I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.

Évaluation :

5

Thank you to all the staff

Évaluation :

5

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

Évaluation :

5

GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained

Évaluation :

1

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Évaluation :

5

sean and rebecca were so nice, communicative and fantastic help. theyre both great

Évaluation :

3

My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?

Évaluation :

5

Can't say enough nice things about everyone.

Évaluation :

5

The customer service here is the best I've experienced when doing business with U-Haul.

Évaluation :

5

Awesome customer service

Évaluation :

5

The service was great

Évaluation :

5

I received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.

Évaluation :

5

Very nice staff and was quick and easy process.

Évaluation :

2

After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!

Évaluation :

1

Liers

Évaluation :

1

The staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.

Évaluation :

1

This storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.

Évaluation :

4

Aucun

Évaluation :

5

Great service

Évaluation :

1

We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .

Évaluation :

5

Everyone was so helpful! Thank you!

Évaluation :

5

Happy customer :)

Évaluation :

1

Not maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.

Évaluation :

1

U-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings

Évaluation :

4

The manager was very friendly and the staff who helped me was as well.

Évaluation :

5

Was very satisfied with the service will comeback when needed. Merci

Évaluation :

5

I really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍

Évaluation :

5

Thank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.

Évaluation :

4

My two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great

Évaluation :

5

good service and very friendly employees

Évaluation :

5

Excellent

Évaluation :

3

Staff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad

Évaluation :

5

Helpful staff

Évaluation :

5

Great facility just wished it was open a little later due to the traffic getting there.

Évaluation :

5

Really cleaned and friendly

Évaluation :

5

The staff responded to all my requests in a timely manner.

Évaluation :

4

I want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..

Évaluation :

5

Good job

Évaluation :

5

Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.

Évaluation :

5

Great Customer Service

Évaluation :

2

Since July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge

Évaluation :

5

The U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.

Évaluation :

5

Just keep up with the great work .

Évaluation :

5

Good experience

Évaluation :

1

Charged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.

Évaluation :

5

Given the price, the service provided is good.

Évaluation :

1

NO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING 93,50 $ evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT 300 $PD!

Évaluation :

1

Like you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life

Évaluation :

4

No bad at all. If only the height was a little higher. Like the North Bergen location one.

Évaluation :

3

When I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more

Évaluation :

5

Getting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.

Évaluation :

5

Great people to do business with from st to finish. Thank you for the service and wonderful staff.

Évaluation :

4

Merci

Évaluation :

5

As long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.

Évaluation :

4

Great experience, would highly recommend!

Évaluation :

5

Excellent service during my ten years of renting.