Évaluations des clients U-Haul Moving & Storage of Jersey City

Customer service needs a lot of help. There was the person who closed out my contact doing all the work. One girl was sick as a dog, but still working with customers. She should stay home from work. The friendliest person was the maintenance guy. Beside those two people I mentioned, it seemed like the others don't really care about their jobs.

First reservation was never confirmed and the location did not have the truck as indicated... Lost a full week of rent. Second truck was not a the location I chose, I had to drive an extra 30 miles just to get the truck, which cost me more money and time.

The personnel were rude. I completed the check in via the Uhaul app. After completing a 1000 mile Uhaul drive in 2 days, I was exhausted and didn't thoroughly clean. I designated this in the app and paid the cleaning fee. Then the staff harassed me about the pads not being folded. I told them I paid the cleaning fee. They told me it would be an additional $50. I said go ahead and charge my card because my Uber was arriving at the same time. The whole experience just added on extra stress to an already stressful 48 hrs. I'll definitely pay an alternative moving company next time around.

This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location’s staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...

I have no complaints. You provide a great service.

Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn’t have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes

Convenient Sunday pick-up. Also the ability to drop off at a different location is a plus. Appreciate the restroom access. The parking area is a little confusing.

Good service

STOP CHARGING ME MORE THAN WHAT I WAS TOLD!!! My uhaul receipt said 47$ and you charged me $123!!! I demand a refund!!!

Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca

Good morning When I went to pick up the truck I was told I needed to bring it back by 5pm but when I made my reservation In September 7th I told the representative that I needed the truck for 24 hours and she said fine So when I thought everything was set up how I wanted it but then I was told no I had to bring it back by 5pm I then let the supervisor know that I can not bring it back by 5pm so she hit my card with a late fee I am so upset about this matter its not fair to me

I had booked the uhal 25 days before online at the location near me. On the day they did have a truck for me as you always over book. The customer service was very rude and did not help. Had to call 3 times to find the person who could help. Thwy put mw on hold for 20 mins. I was send to a different location what was far away from the one that I had choosen. Had to book a uber to get there. The complete experience was bad. Only got the tuck for 4 hours originally i had booked for 6 hours. Will never take uhal again in life. Going to leave reviews every where and make sure no one in my family and friend circle ever take uhaul. Horrible experience. Posting this experience every so anyone who is taking ihal know how horrible jobs you guys do. Awful experience.

Customer service was atrocious. Representatives were rude and clearly having rough days. With that said, it gives no authority for employees of U-Haul to treat customers with disrespect and attitudes.

My experience was awful. First, I was online for an hour (with only 2 people in front of me) Second, they didn't have the bigger truck I reserved. Third, they did not have the equipment I reserved. The gave me a small truck and again no equipment which would have made the job smoother for the movers. This resulted in my move taking way longer because we had to do 2 trips VS 1. And cost me 3 hours extra for my hourly movers. So there I was with a smaller truck, longer moving time and an extra 600$ out of pocket due to a smaller truck, slow service and no equipment. Huge disappointment.

This superstars can't even keep track of their own inventory. They'll charge you for something , but the CAN'T guarantee that extra feature you paid for will be available when picking up your rental. Not to mention that I had to wait 2hrs because they left 7 trucks blocking the exit. Again, poor customer service and lack of ownership.

Good facility

Just keep doing a good work

Thank you! This saved my move. There were no trailers available in the city and the drive to Jersey City to get this trailer was 100% worth it

Not directly related to this location. However uhaul business model of cancelling a reservation at 4PM the night before pickup is very poor customer service. I scheduled the rental through uhaul customer service and was not informed there was a chance the truck I selected may not be available. As a result we needed to make a second extra trip with a 10 foot truck because our 17 foot truck was cancelled last minute. Will most likely not use uhaul again for this reason.

very satisfied .

A reverse camera is ideal while parking or moving in reverse and a safety feature due to the size of the trucks

All good

Very easy to pull up to! There was a drop-off line where each truck got scrubbed down immediately. Great service!

Ive always had a good experience with this location. The truck couldve been cleaned a little better but overall everything went well. Thank you Uhaul!

I came to pick the truck I booked around 05:30am today. Keys were not in the compartment indicated in the e-mail I received. I had to call a uhaul agent to help me figure this out. Keys were in another compartment. This made me waste half hour of my precious time. Also, I ordered a dolly and it was not inside the truck and there was nobody to help me get a dollie as truck pick up was before business hours. Uhaul really needs to provide better customer service. Uhaul needs to verify that everything is in order before giving false information to clients and waste their time. I was very disappointed this time.

The truck was not clean and not well maintained

We had a lot of difficulty trying to get everything managed for our move in, enough to a point that I had to extend time onto the rental. I had it set that we could turn the rental in on a particular day by the end of the day. The first person that I talked to informed me there would be no problem with this. Come the day of, I started getting phone calls from the site harassing me about turning the truck in asap because they had already rented the truck and the people were there to pick it up. I received 6 phone calls urging me to turn it in asap. First I didn't appreciate being harassed when a moving day is stressful enough as it is. Second, we had just moved from California to New York putting 3000 miles on this truck. I have no idea why they would re-rent a truck so quickly that should've been serviced first. The truck was great and renting was mostly great. The harassment was unprofessional and very uncalled for. Will rent again, but not from this site.

We rented a trolley but they didnt give us exactly what we reserved.

Fast service clean van . Love them..

Theres nothing i could think of.. service are amazing!

At checking time they was charging more where as I had discussion with Uhal customer support before reach there . Again I need to support center . I booked appliance Dolby but they provide some other Dolby which did not woke for . I informed same to person who received the vehicle but still send wrong bill

i was still getting charged for a few days after i returned my rental van after hours.

Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that

The truck was not parked where it was supposed to be parked for pickup. The furniture dolly's I requested on my order were also not in the truck at the time of pick up. I had to put them in the truck myself after speaking to customer service.

The equipment was maintained but needed a better cleaning. There were drink stains/spills that had to be cleaned off of the dashboard. Sticky stuff on the ground. Felt dirty so a better cleaning should be done.

Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.

I reserved a truck and trailer weeks in advance and had to go to a different location the day if to pick up

Terrible customer service when dropping off the van

I made a reservation for a trailer and when we got there the lady said its not available and I had to change for a truck, more expensive and smaller than a trailer. My moving out was a pain. Also she said that local it was a "Preferred local" to pick up. So this is not supposed to be the place for me to pick the trailer up??? It was very uncomfortable...

Never in my life have I had such a bad service in my life to pay for. I was supposed to deliver the truck on Friday, September 25, in New Jersey at 9am, then I am informed at the last minute that they do not have it in that location but in New York, after I go there they call me again and they tell me that they do not have it either And they end up giving me the truck Sunday at 12 I was sleeping in a hotel for 2 nights and nobody from their company answered me for that and to end the day that I have to pick up the truck they charge me more money than I had reserved.

All employees should wear masks

This location was difficult to access. Traffic is forced to exit in one direction only and in the crossroads of heavy traffic

4 by 8 trailer was older than dirt & at drop of location guy said never seen one so old . Price was to high at 192.00 couple weeks ago rented same kind was only 141.00 much better shape

The staff was very accommodating to my needs. They They for filled every one of my special request and gave additional information and advice unsolicited. I highly recommend this location and it's staff to any of my family and friends.

Very good stuff

Great customer service and coverage

Very easy drop-off procedures.

When I got there, there was only 1 person servicing the place, and there was a line backed up with 10 people. My 10:30am reservation ended up getting serviced at 11:30. so I lost an hour from my 6 hour timeslot just waiting in line. So being better equipped would be better for next time

The process worked out very well.

Disappointed with the experience. I had reserved a 10 ft truck two weeks in advance for a one way move. They said I would have to wait until the day before to tell me my pick up location around my preferred location. On the day before my move at 6 pm, I received a TEXT MESSAGE saying my reservation was cancelled. Not even a call. Literally the day before my move that I had booked weeks in advance. After having to call to figure out an alternative, I had to settle for a cargo van. Customer service at this location, the woman was full of attitude.

I know the UHaul is not guaranteed when you reserve it, but I was very disappointed that I reserved the truck a month in advance then the day before was alerted that I wouldn't be able to get it until 7 hours after the time I was planning on. I booked movers and my father was flying in to help me move then last minute the plans got completely messed up. After being told I could get the truck at 3 pm, I rearranged my plans again. The day of my reservation I called and was told I could get it at 10 am. I chose to pick it up in the morning but was then scrambled to find movers and the help I needed to then drive the truck 9 hours.

My equipment wasn't connected correctly. We stopped on the side of the highway when a chain came loose and was sending sparks towards the cars behind us. Terrible customer experience

First my Pick up location was switched from Newark to Jersey City wIt your anyone contacting me to make me aware. So that set me behind schedule. Then when we got to Jersey City and checked out, one of the workers lost my truck keys, setting me even further behind schedule.

Be more accurate with identification inputting on system. The driver should not be receiving receipts and correspondence. The person that PAYS for the service, whose name is on the source of payment should be notified and addressed as said person. The person who drove me is Luis A. Gordils not Luisa Gordils. The woman who took our information had an attitude and lack of attentiveness and did not seem to care about answering our questions.

This was my first time renting from UHaul and my last don't know how I ran up 15 miles when I only went from that location to my house than went to Secaucus and back there ain't no way I used all those miles I believe those trucks are rigged so the deposit is taking for miles you didn't even use

Furniture dolly was reserved but unavailable. As a result, I had to hire moving guys to haul my furniture. I should have just hired movers from the beginning.

The staff was very informative and professional. Very accommodating

You guys screwed me on the price.

There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair

I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.

Thank you to all the staff

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

sean and rebecca were so nice, communicative and fantastic help. theyre both great

My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?

Can't say enough nice things about everyone.

The customer service here is the best I've experienced when doing business with U-Haul.

Awesome customer service

The service was great

I received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.

Very nice staff and was quick and easy process.

After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!

Liers

The staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.

This storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.

None

Great service

We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .

Everyone was so helpful! Thank you!

Happy customer :)

Not maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.

U-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings

The manager was very friendly and the staff who helped me was as well.

Was very satisfied with the service will comeback when needed. Thank you

I really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍

Thank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.

My two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great

good service and very friendly employees

Excellent

Staff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad

Helpful staff

Great facility just wished it was open a little later due to the traffic getting there.

Really cleaned and friendly

The staff responded to all my requests in a timely manner.

I want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..

Good job

Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.

Great Customer Service

Since July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge

The U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.

Just keep up with the great work .

Good experience

Charged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.

Given the price, the service provided is good.

NO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!

Like you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life

No bad at all. If only the height was a little higher. Like the North Bergen location one.

When I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more

Getting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.

Great people to do business with from st to finish. Thank you for the service and wonderful staff.

Thank you

As long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.

Great experience, would highly recommend!

Excellent service during my ten years of renting.

Everything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.