Évaluations des clients U-Haul Moving & Storage of Jersey City
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Jersey City
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Glendroy M. le
I thought it was a great experience. I didn’t have to wait long for anything. One register may need to be replaced. It kept freezing. The staff was friendly and engaging.
saraswatt S. le
Returned vehicle When I was there returning the truck alot of customers had issues on how to returned after hours...
raquel M. le
Great customer service.
Jaquilin C. le
Customer service rep, could have make a call and change outr location of drop off, but instead she put us to call. Of course we call and we get transferred to five different persons. Until I called the North Bergen location, and spoke to someone there who didn't know how to solve the issue of changing our drop off. She had to call Dina Rovetto of the same Location in North Bergen on her day off, and Dina was so professional and quickly contacted the right personnel and issue solved.
Stanley C. le
After checking in at the front dresk, it took me 15 minutes to locate the pickup location. I wish there was someone available to guide customers who are new to the process.
KEON L. le
Great management and staff Very courteous team
Patriciah M. le
Check engine lights dusplay on dashboard before handing over a vehicle to a customer/ client.
Erik Q. le
Fantastic staff!
Shayla S. le
The wait time in store is much too long always. The return is too complicated and inflexible. I was unable to complete my online return from home after I dropped off the truck and was charged an extra $20.
Ian S. le
The truck I had was very old and beat up. I waited in line to pick up the truck for close to an hour.
Jim K. le
This location was very tight, very busy, but manageable. Office service was very good and the staff was very good to work with. The receiving crew wasn't very helpful but that may have been due to our late day arrival.
Daniele S. le
I rent a van using the application, got there and no van was allocated to my reservation. I had to do the line and the stuff over there is very slow. other then that everything was fine.
Brendan D. le
The car struggled to change gears on the highway; may need a tuneup.
Connie A. le
Short of it at no cost ......nothing. A very fast and smooth rental experience.
Eli J. le
The line to pick up the vehicle was really long.
Darsh G. le
Corners of the truck were not cleaned much, and as we've requested a truck, then the ropes should be provided inside the truck to tie the stuff as a complementary.
Michael M. le
This location was good but Uhual it self is the worst. I had reservations for a 15ft truck at a certain location for 8 am and the day before Uhaul changes the location and pushes back the pick up time till 2 pm! So I guess reserving a truck does nothing because they do what ever they want I wouldn’t recommend uhual to anyone stay way from this place!!!!!!!
john T. le
Very great customer service five stars
beverley M. le
Sitting area for people with disabilies and pleasant attitudes
Carlos R. le
Extremely long line just to get your contract
Tiana W. le
Very nice staff and was quick and easy process.
john m. le
After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!
Andrey M. le
Liers
Bohan C. le
The staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.
elena p. le
This storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.
DAVID L. le
None
levi m. le
Great service
Murali K. le
We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .
Mary B. le
Everyone was so helpful! Thank you!
Paola P. le
Happy customer :)
polavakkalipala s. le
Not maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.
Ayana B. le
U-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings
caroline f. le
The manager was very friendly and the staff who helped me was as well.
jorge v. le
Was very satisfied with the service will comeback when needed. Thank you
Lateche J. le
I really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍
DAVID L. le
Thank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.
venus b. le
My two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great
giselle r. le
good service and very friendly employees
RYAN D. le
Excellent
AMRO M G. le
Staff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad
Shawn B. le
Helpful staff
Robinson D. le
Great facility just wished it was open a little later due to the traffic getting there.
Iris C. le
Really cleaned and friendly
Arseny E. le
The staff responded to all my requests in a timely manner.
venus b. le
I want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..
Robert P. le
Good job
tracey D. le
Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.
Douglas H. le
Great Customer Service
VANESSA M. le
Since July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge
mary c. le
The U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.
Aaron J. le
Just keep up with the great work .
oluwadamilaer a. le
Good experience
Justin B. le
Charged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.
Chen F. le
Given the price, the service provided is good.
MILDRED W. le
NO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!
alex l. le
Like you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life
JOSEPH M. le
No bad at all. If only the height was a little higher. Like the North Bergen location one.
Carlos C. le
When I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more
ERIC B. le
Getting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.
Robert J. le
Great people to do business with from st to finish. Thank you for the service and wonderful staff.
WILLIAM L. le
Thank you
NEGRITA M. le
As long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.
Evan C. le
Great experience, would highly recommend!
MICHAEL W H. le
Excellent service during my ten years of renting.
erik s. le
Everything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.