Customer Reviews for U-Haul Moving & Storage of Jersey City

10551 évaluations

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very good service

Rafael Andres Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

Hire people who know what they're doing, and know about the Equipment they are renting, The truck was in poor condition, no horn, steering was all over the road,, headlights flashing all the time, a piece of junk...never again I would rent from u haul...

FRANK D. 
Évaluation :
5

When I pick up the truck I noticed it says the service tire monitor system light was on so I ask 1 of the Worker about it he said sometimes when they change the tire it does take a while to come off I didn't believe him but I took a chance and it never came off did over 2500 miles they need to make sure the vehicles is 100 percent good especially when u going on these long distances …:(

ZAFEER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
1

The gas that the representative highlighted was wrong I went to tell her and she said it was too late and up charge me extra for the gas

FRITZNEL C. 
Évaluation :
5

I was NOT originally scheduled for pick up in this location and it did require an extra 20 miles of driving on my part in a heavily congested area but he check in process was quick, profession and fully electronic. Only took 15 minutes!!! BUT I HAD A GUARANTEED RESERVATION FOR THE UNIT AT ANOTHER LOCATION AND WAS FORCED INTO A NEW LOCATION 48 HOURS BEFORE PICK UP TIME....NOT COOL.

TED J. 
Évaluation :
5

Nothing. The service is always excellent.

Elston S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar M. 
Évaluation :
5

Considering to me not a thing everything went smooth and professional thank you

LOUIS P. 
Évaluation :
1

Location is poorly run. A car was parked behind the vehicle we rented and when we asked for it to be moved it was a big hassle. Turned out it was an employee's car. I was hassled about where I parked my car and I wasn't blocking any vehicle, Ridiculous! Then we get in the van and the tank is empty, so back in we went. Took forever to get our van and get out of there. Online process to reserve is great but this location needs some MAJOR improvements. Needs someone there to manage the place! Need to have a place for customers to park, strong people working behind the counter, vehicles with gas ready to go, etc. This location must make a TON of money because it is always busy but it is so poorly run I would not return here.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANA T.  |  Expérience générale 
Évaluation :
5

Very helpful and efficient check-in and pickup.

STANLEYA L. 
Évaluation :
5

Great service once again the team jere is jersey city is awsome.

Derrick U. 
Évaluation :
4

Vehicle is too old, hard to drive. Milage charge is very high. Used it for 65 miles and fuel charge is 47 $(10 gallonsx4,75 $). This is too much cost

SANYASI P. 
Évaluation :
1

Overcharged by 20 miles, never got my money back.

Jon H. 
Évaluation :
4

We had a few problems when we rented it, first, the oil was low and there was an alert to remind us as we were driving. Second, the trunk back wheels would skit but it carried us to and fro and we was able to arrive back safely. We will rent from you again. Just a different truck. Mr. Green was very kind.

Monique M. 
Évaluation :
5

Excellent service

DIEGO A. 
Évaluation :
5

I loved how easy it was to drop off truck. The whole drop off was less than 5 minutes

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EHAB A. 
Évaluation :
5

Great empoyers

JOHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA G. 
Évaluation :
2

Challenging location to access. Too many vehicles on the lot.

IAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelli A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SREENIVASULU K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLEANN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Always happy with the service!

OLIVER C. 
Évaluation :
5

I think the transmission is a bit sticky on the. 26 foot truck I rented Have the mechanics look at it ASAP Otherwise Amazing Experience The Manager of the Location should be given a huge raise - He is AWESOME & SUPER HELPFUL

GERALDJ F. 
Évaluation :
5

Returning trucks after hours was complicated as you had to drive over curb just to get in

Michael K. 
Évaluation :
2

I needed help to understand the breakdown of my bill and the kind gentleman told me I would have to wait for the manager Shante to assist but when she arrived she was rude and unhelpful. She had an attitude and didn't seem to want to work let alone help me. I decided to just pay the bill and call customer service to get help from someone else off property. Thankfully the manager on this call assisted me and refunded me the cash I knew was incorrect at the time of my drop off. How are the employees below Shante nicer and more helpful than her? I had a long move and she just made my day even worst to be brushed off like nobody. We all should be treated with respect.

MIGUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
4

Pas de frais cachés

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Alex is the best manager ever

Jetsadakorn D. 
Évaluation :
5

Nothing - it was great. Employees on site were helpful! Such and easy rental experience!! Totally satisfied!!

Angelo G. 
Évaluation :
5

The rep who assisted at pick up and drop off was very helpful, quick and professional. I will come back to this location again.

Megan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JIOVANA R. 
Évaluation :
2

Not charge me an additional 120 $for following the contractual guidelines.

Moose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESTOR G. 
Évaluation :
5

Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything

robert e.  |  Expérience générale 
Évaluation :
3

Friendly office customer service at locations. Accurate info as far as fuel.

MARISOL V. 
Évaluation :
5

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Kevin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Americus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
4

You make need to have more customers service workers. It was a lot of us for a Sunday. They needed help. They handle it but again it was very busy, Dropping off the van was a bit rough because people didn't knw where to put the vans a lot of them where left in the wrong place.

NANCY N. 
Évaluation :
3

Service desk could be friendlier

IRIS S. 
Évaluation :
3

Stop changing the customers pick up locations everyday until it's time for pick up is what you can change. I did get a supervisor and a credit after the threats to report this company to BBB

OPHELIAN G. 
Évaluation :
5

Great service. The van was well-maintained and perfect for our needs. Extremely quick check-in and drop-off.

KATELYNMARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELVAR P. 
Évaluation :
5

The fees per mile are pretty ridiculous.

Anosha K. 
Évaluation :
1

The lady at the counter was rude, aggressive and very unprofessional. I've reserved a 17 foot truck, furniture dolly for 12 hours but at the pick up location she told me that I'd be getting a 10 foot truck with no furniture dolly and for 4 hours only. All this was mentioned to me in such a way that it was very normal and in a tone that I've no other option but to accept what I was told. After my payment they were not able to find the keys to my issued truck and when I went back to the counter, the same lady told me to go and outside for the guys to find the keys and not waste her time! Agent name - Shante Hill Kindly speak to the above mentioned agent and please help her so that she can learn basic etiquettes to talk to a customer.

Sankalp D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARIHARAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAITLIN RENAE F. 
Évaluation :
3

Long line to return backed up into the road. Needed clear lane to return vans/trucks vs pulling through for trailers.

ALEXANDER G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KYLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMAURY E. 
Évaluation :
4

The location would deserve to have someone else at the front desk as we waited 15min with no one coming to assist us.

KEVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xiangyu L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANASTASIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIENNEKYLA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HECTORRAYDINY E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENJAMIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shutong Z. 
Évaluation :
4

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dixie A. 
Évaluation :
1

i would never recommend uhaul to anyone. your staff is rude and racist, and billing me for fraudulent charges. i am disputing the bill with my credit card company, because the amount charged is in total violation of my contract.

JASONG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE N. 
Évaluation :
1

I returned the unused item and even though they say that you get refund when you return unused item they didn't refund anything for me. They were busy calculating time of my return. I explained them that my car was far away and I had to go there, try and then come back and also gave address to verify but they were not even ready to listen. I was even ready to be charged partially but they were not even helpful with that. If they are not going to consider anything then they should not lie to the customers just to get the reservations. Bullshit company

SHWETA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUBEN Q. 
Évaluation :
5

the ball lock is rusted, could lubricate better for better locking, had to stop on the side of the road due to losses of the ball-locking.

QUN-BIN X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles M. 
Évaluation :
5

Great service!

ARLEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERIF F. 
Évaluation :
2

I asked for a 8" truck and reserved it beforehand. When I reached location, they said they don't have any. I had to move so had to book an expensive 10" truck even though I did not need that big a truck. Would really appreciate if you can tell me while booking or before reservation time if you don't have availability. I would look for an alternative rather than spending unnecessarily.

SMRATI H. 
Évaluation :
4

Busy intersection makes entry hard, but staff was helpful.

Russell K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

The Sales lady was so helpful she even put the Dollie in the car along with a gentleman but on return she took it by herself She was Amazing Thank You Ms. Patricia Brooks

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanya M.  |  Premières impressions 
Évaluation :
3

There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.

Nuemi N.  |  Expérience générale 
Évaluation :
1

If I could give less than one star I would

ORSOLAMARIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asha h.  |  Expérience générale 
Évaluation :
5

N/A excellent staff, equipment and experience

RENNISON J. 
Évaluation :
5

Keep treating people good

MICHAEL C. 
Évaluation :
5

Everything went smooth no surprise was so ever

MOHAMEDH H. 
Évaluation :
5

I rent Uhaul vans /trucks once a week in Jersey city Tonnelle Ave. and I used at least 60 to 70 miles per day , I noticed that mpg is not consistent with same amount of traveling, they need those trucks/vans to be maintained. Other than that customer service excellent!!!!

OLIVER C. 
Évaluation :
1

Order number: 20533457. I was charged for an extra day. My return date and time was Aug 15, 2021 at 267 Tonnelle Ave, Jersey City, NJ 07306, 7:30 PM. I returned the uhaul at the correct time. Although the Uhaul store was closed by the time of my scheduled return, I parked the Uhaul and returned the key to dropbox. There might be a mistake as the store manager would have checked the return the next day. I emailed the uhaul team but no replies yet. Please resolve this issue and return the deducted amount.

RAHUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
1

I got charged 19$ for fuel when I returned it exactly as I received it. Actually when I received it it was almost on E. When I called to complain I was told that it had to be over a quarter tank. There is a gas station near my return location. No one said anything about it to me. I was supposed to remember that from 4 days ago when I picked up the truck. Also the mileage quote was way off. I drove directly to my destination with no side trips and somehow I went 11 miles over. The day I picked up the location was not open and they had no trucks. I had to walk a mile to another location after calling uhaul.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIRIAM F. 
Évaluation :
4

Very nice people

Stanley K. 
Évaluation :
2

The whole self service option is a joke. You still have to go inside and pick up the key for your truck. You'd think that you'd at least have a separate area for all self service issues. Also the link that they send to you by text to review the photos of the truck/van DOESN'T work!!! So you have to wait on the line to get someone to help you. I chose self service for a reason, it should be seamless. Then my truck got blocked by another van while I was waiting on line inside for help… apparently there was only one person in that entire place that moves/parks the vans/trucks who went MIA and needed to be searched for in order to move the other van out of the way so I could get my van. I lost A WHOLE HOUR of my contracted rental time to deal with all of this. Make it make sense!!!

Eleanor A. 
Évaluation :
5

GPS device is required in all trucks for better and easy driving. Truck routes should be defined in the GPS device. Need Booster seats or seat adjustments for people whose height is below 62 inches.

Shanmukha Srikan P. 
Évaluation :
5

Understanding the return of rental when there's no one there to return to website is very complicated at least for me..

DEXTER S. 
Évaluation :
5

Very nice customer experience. Excellent staff in the U-Haul location.

REYNALDO C. 
Évaluation :
3

Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.

Stefanny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J.  |  Online Move In 
Évaluation :
5

The best thing you could do is be yourself

DEYANIRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine O. 
Évaluation :
5

Lower costs

JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY N.  |  Expérience générale 
Évaluation :
1

The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.

Luis C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madi D.  |  Expérience générale 
Évaluation :
5

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vijayakum j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jie W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Atonzsha B.  |  Premières impressions 
Évaluation :
4

Great service storage should be 24 hours !!

CRYSTAL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla W.  |  Premières impressions 
Évaluation :
1

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Nick L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Jalel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohan K.  |  Premières impressions 
Évaluation :
5

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K.  |  Expérience générale 
Évaluation :
5

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  Premières impressions 
Évaluation :
3

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Premières impressions 
Évaluation :
5

Storage size could be a bit bigger.

Juvenal G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane A.  |  Premières impressions 
Évaluation :
4

Good service speaks for itself.

damion c.  |  Expérience générale 
Évaluation :
1

Alex to get a raise he's a Firestarter associate to uhaul

LAWRENCE C.  |  Premières impressions 
Évaluation :
5

Overall a good experience.

Nicolas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Online Move In 
Évaluation :
3

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

MELISSA T.  |  Expérience générale 
Évaluation :
5

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Évaluation :
2

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Shirley N.  |  Premières impressions 
Évaluation :
4

Safe, secure. Exactly what you want.

Alexa H.  |  Expérience générale 
Évaluation :
3

It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city

Hensley D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Thank you for secure my belongings and keeping them safe.

Derrick K.  |  Expérience générale 
Évaluation :
1

Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!

Dawn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney D.  |  Expérience générale 
Évaluation :
1

My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.

jayniece m.  |  Expérience générale 
Évaluation :
2

I've had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn't any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I'm still waiting!!!

RASHEEDAH G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A.  |  Premières impressions 
Évaluation :
3

The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad

Earlean H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
5

Good Service

EFREN B.  |  Expérience générale 
Évaluation :
2

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jacquelin f.  |  Expérience générale 
Évaluation :
5

Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)

Manoj B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha E.  |  Online Move In 
Évaluation :
5

This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location's staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...

Tyrone S.  |  Expérience générale 
Évaluation :
1

Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn't have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes

JON F.  |  Expérience générale 
Évaluation :
5

Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca

Tyrone S.  |  Premières impressions 
Évaluation :
5

Good facility

EFREN B.  |  Premières impressions 
Évaluation :
5

Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that

RICHARD S.  |  Expérience générale 
Évaluation :
4

Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.

FRANCISO P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B.  |  Premières impressions 
Évaluation :
5

The staff was very informative and professional. Very accommodating

Tiffany D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID Q.  |  Expérience générale 
Évaluation :
1

You guys screwed me on the price.

MATTHEW W.  |  Expérience générale 
Évaluation :
4

There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair

Sharon H.  |  Expérience générale 
Évaluation :
3

I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.

RACHEL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

Ella J.  |  Premières impressions 
Évaluation :
1

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  Premières impressions 
Évaluation :
5

sean and rebecca were so nice, communicative and fantastic help. theyre both great

James o.  |  Premières impressions 
Évaluation :
5

The service was great

April W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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