Customer Reviews for U-Haul Moving & Storage of Jersey City

10404 évaluations

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great team at this location

KEON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Online Move In 
Évaluation :
4

The van was stinking. Everytime we put the AC on the vent emitted bad stink. We had a very bad time. Van was not handed over yo us clean.

JONATHAN D. 
Évaluation :
5

Nothing..... they were awesome top to bottom. Great and courteous staff and vehicle was clean and available.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERERIC G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Senout A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonnatan I. 
Évaluation :
3

1st experience with Uhaul. I was told the night before there were no 15ft trucks and I only had the option of a 10ft truck. Not ideal but I understand stock issues. There wasn't an apology from the agent that alerted me or even a vague understanding that this may have affected my plans and moving is often quite complex anyway. When I arrive, the attendant at the desk wasn't very helpful and did not communicate clearly which meant the process of picking up the truck was more complicated than it should have been. Once I moved to the automated parts of the process, it was straight forward.

Benjamin F. 
Évaluation :
5

The customer service Representative Rebecca made my experience great. Rebecca's knowledge and experience helped so so very much. Everything went well.

Fred H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AHMED S. 
Évaluation :
5

N/A service was over excellent the pick up took about 10 min and the drop off was the best I've ever seen thank you for being profession and kind to your customers.

TERRIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHRIYASH M. 
Évaluation :
5

I was called 1/2 hour before I was to pick up my vehicles that there was none available at 190 Baldwin Ave Jersey City NJ. Not fair

Albert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EWANM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEEON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherrrnal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vijayakum j.  |  Expérience générale 
Évaluation :
1

We were charged for an extra day's rental that we didn't use. We rented a truck for one way. We returned the car the same day (finishing early) despite having until 9AM to return it. The next day, I received a call asking where the truck was that we rented and inquiring whether everything was alright. I informed the person we had returned it the previous day, and he said “oh, okay” before hanging up. Within the hour, we received a receipt for the extra day we took with the truck despite the fact that it 1) was returned; 2) we told them such when they called; and 3) they led us to believe everything was fine when the person said okay and then hung up. This location clearly doesn't have it together given that they both had the truck and were given the keys; and they're also obviously predatory for charging us for a service we neither asked for, needed, nor utilized. Stay far away and choose another dealerâ€" and don't return your truck here if you go one way. I'll be using a different company next time we move.

Ryan B. 
Évaluation :
5

Safety chain is bit long and its touching the road surface, mind am driving a small car.

EDDIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOUNAUDE C. 
Évaluation :
4

The first truck ran good no problems I rented a second and I don't think it will run for the days I have it bad gas or has bad injectors will probably be left on the side of the road if it breaks down

CORY T. 
Évaluation :
1

I had a truck malfunction in the truck broke down on me and left me stranded on the highway. All of the oil from the truck leaked into my brand new driveway and calls property damage. I am highly upset.

TROY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGILIO B. 
Évaluation :
5

The staff was actually very motivated, friendly and helpful.

Jeremy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWNDA R. 
Évaluation :
5

The only issue I had was that it was given away and I had to go to another location further away to get another one. Uhaul should have hadone of their personnel drop it off at the original pick up location. It was very inconvenient for me.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIVA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel luis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stamatis G. 
Évaluation :
5

Nothing, but keep up the good work …

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARASIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL M. 
Évaluation :
5

Esay check out

LUIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

firas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Everything was good

ABDELGHAN E. 
Évaluation :
3

I feel the staff at this location were helpful and friendly. They helped me with the check out process and gave advice on the late check in process (I arrived 10 minutes after closing). My experience overall was average (not great) because of difficulties outside of the control of this location's staff. The website to perform the late check in did not work for me. I was unable to upload pictures using either Chrome or Firefox browsers. Perhaps the website could allow for more versatility and different ways to upload/send photos of the dashboard. The physical location of this Uhaul is terrible. Again, not the staff's fault. But that traffic circle is the worst traffic in all North Jersey, so maneuvering an unfamiliar large vehicle around it is unpleasant. I will in the future seek out a different location to rent from.

Christian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REED H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFANOF C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASG G. 
Évaluation :
3

Our ride was less than 100 miles but mileage in car saod we did 200. Their vans are obviously rigged as the mileage is just absurd. But they didnt care

RAMSEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHU L. 
Évaluation :
5

Just hired more employee so they can help the customer

BINY B. 
Évaluation :
5

Excelents

Cornelio G. 
Évaluation :
5

Easy breezy

Lourdes G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
1

Forgot my wallet in the truck, but staff at the counter were unhelpful and slow to do anything. They called the guy who cleaned the truck to see if he "put it in a special location" but they were no help. The person at the counter started off the call with the guy who cleaned the truck with a personal conversation then all of a sudden goes "oh so you didn't find a wallet in one of the trucks yesterday?". Then she immediately hung up and told me "the wallet wasn't in the truck". I got gas on the way to take the truck back and didn't have the wallet as I arrived back at my apartment, so I'm nearly certain it was left in the truck. I was traveling with a large amount of cash in my wallet due to the move, so I'm not surprised that it would mysteriously "go missing".

Jackson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA R. 
Évaluation :
5

Fast and efficient

POORNIMA D. 
Évaluation :
5

Rien

Wade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent service à la clientèle

Atonzsha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
5

Amazing customer service. The check in lady at the front desk was kind courteous, precise and made sure everything was explained in a very professional and easy manner. I wished I finished moving before this location closed doe the night so I could've made it back in time to see her again. The 24/7 key drop off was a bit time consuming but that made me appreciate my check in process much better. Thanks guys.

PATRICK G. 
Évaluation :
1

How about notifying customer a day or two before that their trailer won't be where it was reserved, and they have to drive two hours away?

Martin N. 
Évaluation :
5

Very very good a truck

RAKESHKUMAR P. 
Évaluation :
3

Multiple requests for blankets made, NONE provided! Location site provides phone number for after hours manager, he doesn't answer or it's not in service. Regardless, the false hope of the displayed sticker should be taken down!

ANTHONY C. 
Évaluation :
4

add more space for vehicles to enter and park

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth W. 
Évaluation :
4

Great service storage should be 24 hours !!

CRYSTAL R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaymin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koushik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIRON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesselly D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marshall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKIANN C. 
Évaluation :
5

All the service were perfect. Thanks

ezekiel O. 
Évaluation :
2

the front desk workers were great. the service getting the trailer was not. they forgot blankets and were super rude. they hooked up my trailer wrong and the chains were dragging.

NATHANIELCHAMBER R. 
Évaluation :
5

Uhaul located on Tonelle Ave is THE BEST UHAUL around !!!!!

SHONDA B. 
Évaluation :
5

Super service

MANZOOR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Georges K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zhe Z. 
Évaluation :
5

More immediate help at front desk …by the way I left my phone in the van by accident and when I realized and returned the front desk attendant had it for me , thank you .

FLORINDO D. 
Évaluation :
4

Front desk staff were very friendly and helpful. The vehicle itself smelled strongly of gasoline. It smelled as though some had recently been spilled inside.

Jill S. 
Évaluation :
1

This place needs more workers desperately, they had 2 workers one outside only and the other back and forth between outside and inside, line to the door and it took almost 2 hours to get my truck and be gone from the time I arrived. Not blaming the workers they were trying to do so much at once but they shouldn't have had to, there should have been extra help there with them. Don't know if I want to go to this location again

WILLIAM Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui Y. 
Évaluation :
4

I have no comments about the facility itself, but I would like to compliment GM Alex Green and the two young men who were working at the rental desk yesterday, when I came to pick up my rental truck. YOU NEED TO HAVE THIS LOCATION MORE FULLY STAFFED, BASED ON CUSTOMER DEMAND, so your workers aren't overwhelmed with renters, as was the case yesterday. AND, YOUR SYSTEM WAS DOWN, which made a stressful situation even more stressful, for both the renters and the workers. Nevertheless, Mr. Green and the two reps at the desk were as helpful as they could possibly be to me. I appreciated their efforts on my behalf, and compliment them on their kindness and helpfulness.

Jane O. 
Évaluation :
5

This is by far the BEST U-Haul location I have ever been to. Every single person was incredibly helpful, going way out of their way to assist me. The manager Alex Green was incredible. Super nice even when i called him off hours on his cell. This location and the people that work here make me want to move (as awful as moving is) just so I can come here again.

DAVIDJEREMY P. 
Évaluation :
3

The van had many issues and the condition was incorrectly logged - I did not get it with full tank and over 100 miles on the odometer difference. I was charged incorrectly because of it.

Yolisse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abernathy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINAXI P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIKITA L. 
Évaluation :
5

Outstanding team keep it up!

Conrad K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hamid M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla W.  |  Premières impressions 
Évaluation :
1

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Nick L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Jalel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohan K.  |  Premières impressions 
Évaluation :
5

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K.  |  Expérience générale 
Évaluation :
5

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  Premières impressions 
Évaluation :
3

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Premières impressions 
Évaluation :
5

Storage size could be a bit bigger.

Juvenal G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane A.  |  Premières impressions 
Évaluation :
4

Good service speaks for itself.

damion c.  |  Expérience générale 
Évaluation :
1

Alex to get a raise he's a Firestarter associate to uhaul

LAWRENCE C.  |  Premières impressions 
Évaluation :
5

Overall a good experience.

Nicolas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Online Move In 
Évaluation :
3

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

MELISSA T.  |  Expérience générale 
Évaluation :
5

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Évaluation :
2

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Shirley N.  |  Premières impressions 
Évaluation :
4

Safe, secure. Exactly what you want.

Alexa H.  |  Expérience générale 
Évaluation :
3

It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city

Hensley D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Thank you for secure my belongings and keeping them safe.

Derrick K.  |  Expérience générale 
Évaluation :
1

Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!

Dawn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney D.  |  Expérience générale 
Évaluation :
1

My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.

jayniece m.  |  Expérience générale 
Évaluation :
2

I've had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn't any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I'm still waiting!!!

RASHEEDAH G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A.  |  Premières impressions 
Évaluation :
3

The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad

Earlean H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
5

Good Service

EFREN B.  |  Expérience générale 
Évaluation :
2

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jacquelin f.  |  Expérience générale 
Évaluation :
5

Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)

Manoj B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha E.  |  Online Move In 
Évaluation :
5

This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location's staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...

Tyrone S.  |  Expérience générale 
Évaluation :
1

Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn't have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes

JON F.  |  Expérience générale 
Évaluation :
5

Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca

Tyrone S.  |  Premières impressions 
Évaluation :
5

Good facility

EFREN B.  |  Premières impressions 
Évaluation :
5

Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that

RICHARD S.  |  Expérience générale 
Évaluation :
4

Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.

FRANCISO P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B.  |  Premières impressions 
Évaluation :
5

The staff was very informative and professional. Very accommodating

Tiffany D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID Q.  |  Expérience générale 
Évaluation :
1

You guys screwed me on the price.

MATTHEW W.  |  Expérience générale 
Évaluation :
4

There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair

Sharon H.  |  Expérience générale 
Évaluation :
3

I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.

RACHEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Thank you to all the staff

Kirk B.  |  Premières impressions 
Évaluation :
5

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

Ella J.  |  Premières impressions 
Évaluation :
5

GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained

napoleon M.  |  Expérience générale 
Évaluation :
1

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  Premières impressions 
Évaluation :
5

sean and rebecca were so nice, communicative and fantastic help. theyre both great

James o.  |  Premières impressions 
Évaluation :
3

My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?

PJ S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEEA TIAMARIE I.  |  Expérience générale 
Évaluation :
5

Can't say enough nice things about everyone.

MERCEDES G.  |  Expérience générale 
Évaluation :
5

The customer service here is the best I've experienced when doing business with U-Haul.

Patricia J.  |  Premières impressions 
Évaluation :
5

Awesome customer service

ROSARIO R.  |  Expérience générale 
Évaluation :
5

The service was great

April W.  |  Premières impressions 
Évaluation :
5

I received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.

corA J.  |  Expérience générale 
Évaluation :
5

Very nice staff and was quick and easy process.

Tiana W.  |  Premières impressions 
Évaluation :
2

After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!

john m.  |  Expérience générale 
Évaluation :
1

Liers

Andrey M.  |  Premières impressions 
Évaluation :
1

We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .

Murali K.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful! Thank you!

Mary B.  |  Premières impressions 
Évaluation :
5

Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.

tracey D.  |  Premières impressions 
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