Évaluations des clients U-Haul Moving & Storage of Johnson City

Staff went beyond expectations to help make our move in experience easy.

I was renting 3 storage units. I got a charge for one of them stating I have to pay 200 plus pay an additional 150 fee

My experience with this facility was excellent, a fact I attribute principally to that it has a very special person working there. Her name is Mia and I rarely meet such a competent and pleasant person in my business activities. On the other hand, I am afraid I cannot say the same thing about the conditions under which I reserved and picked up my U-Haul trailer. My dealings with U-Haul's reservation center and the local U-Haul operator that checked out my truck's electricals at the origination point of my trip were very poor. But if you're looking for a storage facility in the Binghamton NY area, this is the place.

This facility is staffed with outstanding, helpful people.

Excellent service and friendly staff. Only concern was one of the ratchets on the trailer I rented was broken or frozen. I could only use one tire strap. Will rent here again though

Transaction/interaction was pleasurable and efficient.

M

Everything was great!

We only dealt with Justin and he was very professional and helpful when we started the contract and when we ended it.

I rented a 10” truck, and had to take it a total of 100 miles , within the first 20 minutes of driving this truck I noticed many problems. Service lights coming on and then going off, a really bad transmission that didn't want to shift when you changed speeds, bad fuel economy the whole time, and other problems as well.

I was pleased with the experience and would definitely recommend it. Question. My billing date was the 25th of the month and I was out by the 5th, do you pro rate for time left in billing month? Thks

Very nice people

Very easy to rent

Staff were friendly and helpful. Prime location. Great place

Very helpful staff 😊

Very helpful staff great experience at that location

Great storage mall. Very clean and nicely updated. The staff are very helpful and professional.Great company. To store or move go U-Haul you won't be disappointed. Thank you.

nothing to offer

Wifi does not work well for check it or returns

The service rep in Johnson City could have corrected the fuel level to the correct amount rather that just highlighting the amount as 3/4. The receiving facility had to do a fuel adjustment from 7/8+ down to 3/4 so I wouldn't be charged for the gas I never had.

It was too expensive, but other than that everything was excellent. The staff were very helpful.

Professional staff and very clean units. Always updating to the very best. Thank you.

Thanks again for all u do Courteous service Friendly Recommend over an over

We had a bit of a complicated move for my mother-in-law, moving her out of an apartment complex with a security gate, and the U-haul staff did a great job of communicating and getting the containers into the parking lot and into the designated area. On the other end we ilkewise had great communication and a great job placing and picking up the containers.

Very helpful staff, and a lot of good products as well. I would not hesitate to support the business again. The storage hallway was well lit (question #1) but the unit itself was not.

This drop-off location was also the beginning contract location. Despite multiple issues with booking the 10' Van and the Tow Dolly, the staff at this location was superb. Each time I realized the was a fly in the ointment, your staff member (Mia) rose to the challenge and by the following morning it was handled. The day before pick-up, I realized that there was a misunderstanding concerning the number of miles previously booked. Mia was not on duty so Justin Camacho stepped right in and corrected the order. I have often rented from UHaul in the past, and I must admit there have been a few less that appreciated experiences. This adventure with these staff members has cemented my loyalty to the Johnson City location. Their willingness to go above and beyond to make our moving experience a pleasant adventure deserves much praise. In future my UHaul business will be done with this location if all possible. Thank you UHaul and Thank You Justin and Mia.

Mia, Justin, Alex, and Kyle are extremely helpful. Never an Issue!

very good customer support very knowledgeable about the rental options able to answer all questions that I had.

I overfilled the gas tank...maybe take a 10% discount off for people who do that.

The employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.

Overall pleasant experience

The truck cab was free of clutter but felt dirty. The windshield was riddled with bug mess. The front seat was broken... couldn't be adjusted.

My only problem was that most of our things were covered in spiders, spider webs and spider eggs. It wasn’t pleasant cleaning that up. Other wise I have no complaints.

The vehicle was overall clean. Although, it did have a smell of cigarettes. Staff were very courteous.

Very nice owners. Used for storage for my Binghamton student. Great experience.

Mia was professional and competent

Was very please with how accommodating everyone was. Would definitely use your services again.

Justin, Mia, and Kyle are a great team! Pickup from our storage unit could not have gone smoother. Mia was so helpful with our van rental and Kyle was kind enough to open the bay and bring the van inside for easy loading. Grateful to have such nice and helpful people at this Uhaul location. They also have a terrific selection of packing supplies on-site. Prices are very reasonable. Moving can be stressful, but they really go out of their way to make storing/moving easy! Thank you.

My daughter attends Binghamton Yniversity we have used this facility every summer to store her belongs the staff is excellent and so helpful. I highly recommend.

I can not say enough about how great our experience was! Justin and his staff made a very hard and stressful move so much easier. They honestly couldn't have done any more to help us.

The van was clean the work environment was clean But the customer service is terrible there not at pick up time but when we returned there was a sign I'll b back in 5 mins we waited 15 or better I picked up a Uhaul card and called the numbers on it with no answer finally she came back and had a very cocky attitude saying well my phone number is on the sign I said i called the ones on the card. She was very rude and this is the second Uhaul we rented in about a months time but will not again and I will recommend to my customers not to go to that site thank u for letting me leave a review cause she was way outta line

Very friendly, helpful, and flexible

Very easy and convenient !

Everything worked out well.

Justin always did a GREAT job. Justin was always professional he leads a knowable staff. Justin and his staff were always helpful.

Good Experience

We have used this location before and liked how we were treated, which is why we returned. Manager is friendly and accommodating.

Justin at this location was excellent Nd went above and beyond to help me out and make things right! Everything else was a disaster. I was supposed to pick up my truck and trailer at 9am! I get to the location and guess what, no truck or trailer. Im told I can go get the trailer myself in Montrose cause its on my way to NC! First of all that extremely rude. Secondly im the customer and had a reservation! This brand new Truck With less than 2,000 miles on it had cigarets in the ashtray, the USB port was pushed i to the dash and unable to be used. I return the trailer to a location and was told by the manager to hook it back up and take ot somewhere else cause he didnt want it at his store! The entire rental from start to finish was a joke. I hired workers to be at my house at 9:30am. I was supposed to get the equipment at 9am. I didnt end up getting it until 11am. Again Justin is/was the ONLY saving grace of this entire experience so he deserves recognition

My experience was terrible and I will never use them again.

So very much can be improved. While the Johnson City location was nothing but helpful and professional, I have mixed reviews from my experience from my departure location in San Rafael and awful reviews of my experience with National. I have spent over an hour on hold over the course of several phone calls only to receive the wrong information every time. I will be filing a formal complaint with UHaul, but first I have to find a chunk of time that can be wasted listening to elevator music and Uhaul commercials. At the very least, institute a Call-Back Queue like any other civilized company in 2020.

I needed a van in a hurry and they were more than helpful and friendly. The pricing was very good and the van was clean. I would highly recommend this Uhaul to anyone.

I was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Thank you.

Great location! Staff was very friendly and helpful.

My only problem was being told an access code was added to my unit and that the information would be emailed to me, but I never received an email with the new information and could not find it on the website which caused an inconvenience for the other person on the unit with me. Otherwise the office was very helpful and made the last minute moving out process due to Covid very smooth.

Justin set me up quick and efficiently. I enjoy renting from the JC location due to such positive and helpful attitudes. Great work!

mmhh

The manager was great! He helped us by removing a lock that another person broke a key off into the lock. I believe his last name in Comancho.

Justin was friendly and helpful, always going above to make it more convenient for us.

Very helpful, courteous, efficient and fast. Keep up the great work!

Nothing to improve from my perspective for the Johnson City location. Justin has a very positive attitude, and is accommodating for any situation I have had with him. I have recommended many customers because of his ability to help. Great Job Everyone!

The doors were replaced last summer and my belongings were clearly tampered with, dirtied and some damaged in the process. I was not notified that the doors were going to be changed and only found out they were afterwards when I visited my storage unit and couldn’t get in because the locks were also changed. There was no consideration for my best interest and it was quite evident that very little care had been taken to protect and preserve my belongings. When I tried to speak with the manager about it he said that a third party had installed the doors and that there’s nothing he can do about it.

Thought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..

Everything was excellent. I'm only having problems with the email , I can't download or see receipt. That's all

Friendly service.

very good, even calling to see if there were any problems, as I was an hour late picking up the trailer.

I called a few weeks ahead and reserved a storage unit and they promised me the Covid-Student rate. When I arrived they told me that the call center overbooked and the unit was no longer available and that the student rate was only for the month of March (I was promised in April). They ended up waving the first month, but I ended up having to get a bigger unit and paying $15 extra per month. The people at the facility were very nice, but I'm annoyed that the call center didn't seem to know what was going on.

Justin and Mia are very helpful and friendly. That goes a long way with me.

I was so impressed with my experience. Not only was the unit well lit and spotless, the staff was so friendly. I already recommended this Uhaul location to some friends.

Great experience, thank you.

When I retrieved my items everything in my storage unit was damp for some reason. Not happy at all

Way too many pads

The U-Haul facility located on Field St. in Johnson City is big and well-maintained. The employee on shift the day of my move-in, Alex, was very helpful and receptive to questions! The general manager, Justin, was also helpful when I spoke to him on the phone. Would definitely recommend for anyone whose looking for storage space around Binghamton.

Thank u great customer service

Thank you , everyone was very nice.

UHaul in Johnson City is excellent. Justin is great and the female who works the counter is knowledgeable and friendly.

The lady at the counter was super nice and very helpful!

Justin was very nice. He even helped me find my storage area in the rain. The area was very clean

Manager was very kind, friendly and had all the answers

Justin Camacho always comes through. I love dealing with his whole team on field street. Keep up the good work guys

None

Thank you for everything! Quick, easy, much better than I expected.

Make each truck "full" like the rental companies and just have the person return the vehicle that way instead of guessing.

Customer service was amazing, friendly and helpful. I can't remember her name, but this experience was much better and quicker than a recent experience at another local U-haul. Please thank her for me.

Change the wiper blades.

Great staff

Justin and his team made everything so easy during a very hectic time. We very much appreciate the one month free for university students. Nice touch by U-Haul! The shop has a ton of supplies on hand and the prices are fair. No need to bring stuff from home. Buy them there! The van was clean and comfortable and the unit clean and well maintained. I loved that they had dollys, etc. available to help us move our items from the van to the unit.

M and J are AWESOME

Justin was great!

I was a little surprised when I saw the pictures they were representing the truck to look like in the pictures for review. It showed what looked like a brand new truck. The truck had police evidence stickers all over it, many large scrape/scuffs, large dents that had been marked with stickers, and crusty dried something in the cup holders. I'm glad I reviewed the photos they sent, because had I not I'm worried I would have been held accountable for the pre-existing damage they didn't represent in their records.

We had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!

Not a thing ! Very helpful and nice experience !

It was my first time renting a storage unit but the staff made the whole process way easier than I thought ! Thank you ! Keep up the good work

My only complaint with UHaul is they didn't honor my initial reservation for the correct size storage unit. I reserved a 10 x 20 and had to take a 10 x 30 unit.

Everyone there was very friendly,and informative. As this was my first time they gave me options an mae the experience easy

Always a good experience. thanks.

I stored items here for 18 months without issue. Great location!

The staff was very helpful and accommodated our corporate payment schedule well.

Everything was fantastic! I was planning on moving my things to a storage unit an hour away, but my friend who was helping me move said I could put them in her basement, which was 6 minutes away! I lost my wallet and couldn't put gas back in the uhaul before returning it, but luckily I only put 8 miles on it! This experience was very good, and I did eventually find my wallet later that night!

Very good experience.

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personnel very helpful and courteous

Checking in was easy and quick and we were given excellent direction for using our storage facility.

Always good.

They were really kind

Great storage!

The people who picked up and delivered the U-Box containers were professional, helpful and friendly. However the location wasn't communicative. They didn't call me before my U-Box containers were to arrive to discuss drop off and pick up times when they were first delivered to my old home or when they were delivered to my new address. This lack of communication caused a lot of problems for me including having to pay my movers extra money and having to stay in my home the first night with nothing because everything was in my containers!

Should be a gated facility

Dropping off the trailer, the CSR damaged my cousins electrical connection for the trailer - recommend more training - otherwise great experience with this location

Everything was great

Nothing. My experience was great! Friendly, quick and helpful service.

Great customer service!

This facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.

Everything I Needed, the staff was there for me....THANK YOU!

Very pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.

Amelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your support

Excellent customer service, an extremely genuine experience! Very pleasant, courteous and helpful staff . Thanks!!!!!!

Caring people. Very helpful. Always available.

No issues. Staff was great to deal with.

Trailer had one tire with insufficient tread another tire where tread was questionable which also had a side wall cut which should have failed inspection. Showed manager the defective tires and he made no effort to correct situation, said he was not aware. Made his right defects on contract and used trailer because I had an appointment to keep. Poor maintenance. Trailer also towed hard unloaded like brakes dragging, better when loaded.

My contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances

Very pleased.

Great service

The staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray

No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"

The staff here are professional and polite

only thing i wish was that the light worked in the storage unit other then that everything was great

Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin

Great place Convenient Great people that run it !!!

A

Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.

When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training

I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.

👍🏻

Staffs are really friendly and helpful

Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.

This facility was conveniently located close to my son’s college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!

The staff was very helpful and friendly. Thank you

Friendly and knowledgeable staff. Great customer service.

Overall great service and great facility

No complaint!

This is the second year I'm using them for storage, and I will back again. Highly recommend!

Excellent service.

Kept informed when changes took place at the facility. Updates are much appreciated.

Everyone was very friendly and I felt welcome

I appreciate how easy the process was.

Justin is great at his job!

Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!

Great place nice bunch of guys very helpful.

Clean, safe, dry, no complaints

Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles

yur sales staff was very polite and helpful.

General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.

Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.

When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key

Clean and friendly

Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher

Wonderful service will recommend this facility to anyone

Employee was really nice and helpful.

Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Thank you!

Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.

Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.

I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.

I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.

Na

Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!

Justin is awesome! Appreciate the great customer service!

Beyond anything considered “normal” nowadays. . . Darn fine, class act totally

Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.

I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.

Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!

The facility was easy to get to and maneuver around the lot.

Justin was a pleasure to work with. very accommodating.

A

My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.

Very helpful man, and polite.

None

Was actually a very nice experience

Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.

Great facility.

Customer service was outstanding Facility is effective and efficient

The manager was very friendly and accommodating.

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The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.

A really nice place

The price increase was detrimental to my staying with the facility.

Thank you!

Easy and convenient

Very well-managed establishment, With all the staff being as friendly.

The representative was prompt, friendly, knowledgeable, & explained everything in full detail.

I do not have a unit with you. I called the same day I inquired and cancelled with you. Thank you

Justin Camacho is very professional. Service is excellent.

Smooth transaction

Only problem was automatic billing issue but was able to correct with phone call

Thank you

very attentive personnel,, very helpful,, very considerate!!!

The staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!

Everything went great

Very good experience

Wow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice

justin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!

I would definitely recommend getting a storage facility here to anyone!

There is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you’ll always have an issue

😀

Staff helpful.

The outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.

Office hours should be longer to accommodate people working during day. Otherwise, very satisfactory.

My experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.

keep up the good work

Justin is courteous and professional.

Well be telling friends to rent trucks from there no place else

Justin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.

Everything was great

Friendly staff. Convenient location