Évaluations des clients U-Haul Moving & Storage of Johnson City

Always a good experience. thanks.

I stored items here for 18 months without issue. Great location!

The staff was very helpful and accommodated our corporate payment schedule well.

Everything was fantastic! I was planning on moving my things to a storage unit an hour away, but my friend who was helping me move said I could put them in her basement, which was 6 minutes away! I lost my wallet and couldn't put gas back in the uhaul before returning it, but luckily I only put 8 miles on it! This experience was very good, and I did eventually find my wallet later that night!

Very good experience.

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personnel very helpful and courteous

Checking in was easy and quick and we were given excellent direction for using our storage facility.

Always good.

They were really kind

Great storage!

Should be a gated facility

Dropping off the trailer, the CSR damaged my cousins electrical connection for the trailer - recommend more training - otherwise great experience with this location

Everything was great

Nothing. My experience was great! Friendly, quick and helpful service.

Great customer service!

This facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.

Everything I Needed, the staff was there for me....THANK YOU!

Very pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.

Amelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your support

Excellent customer service, an extremely genuine experience! Very pleasant, courteous and helpful staff . Thanks!!!!!!

Caring people. Very helpful. Always available.

No issues. Staff was great to deal with.

Trailer had one tire with insufficient tread another tire where tread was questionable which also had a side wall cut which should have failed inspection. Showed manager the defective tires and he made no effort to correct situation, said he was not aware. Made his right defects on contract and used trailer because I had an appointment to keep. Poor maintenance. Trailer also towed hard unloaded like brakes dragging, better when loaded.

My contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances

Very pleased.

I put no as to the amount of pads. We actually had enough but while 1 pod had a full bag the other had 4. Again, that suited our needs. There was a mixup on the delivery site that cost us some food but Justin (Johnson City manager) was very cooperative in assisting us. I would use them again.

One of the straps on the tow dolly was frayed enough to complicate winding it and both ratcheting mechanisms were stiff/unlubricated.

Great service

The staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray

Thank you for your service and I appreciate your professional employee. Thank you again.

You guys charge to much per mile on the truck I used I paid $1.00 / mile and if I went the next size up $10 extra dollars and $.39 cents a mile that's like a $35 dollar rip off but just like all the other businesses out there your more worried about making a buck instead of telling a customer the better deal I wasn't there my nephew and wife where and I'm disgusted with your customer relations you did nothing to stand out from other companies so maybe next time I choose maybe I dont

Great people !!!!!!

Very easy process to return the truck.

The staff was friendly and helpful. The van was spotless and ran fine. It was just the size I needed.

The truck had some kind of problem. This was the second time I had that truck and reported the problem

Computer system was very slow and unresponsive. Caused problems for the trainee who was serving us.

Every friendly and easy stop off service. They gave us a free storage unit.

I had requested 4 dozen furniture pads for my after hours pick up; they were not in the truck and i had to return later in the day to pick them up. Luckily for me, my movers were delayed so my move was not impacted, but it was annoying.

Two problems with the storage unit. 1: Door jammed open due to one side jumping over a metal tab, 2: Door switch reads "open" even with door closed, so security is ineffective.

All good

No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"

Nothing. Service and everything went great!

The staff here are professional and polite

only thing i wish was that the light worked in the storage unit other then that everything was great

The staff at this location are professional and polite, which I really appreciate as I have been to other UHAUL locations where the service was horrible

Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin

Great place Convenient Great people that run it !!!

The only problem was that the inside lights in the back of the truck were not working. Otherwise, everything was fine!

A

Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.

The equipment was not what I reserved. But it was not the location’s fault. The uhaul website allowed me to create a reservation for equipment that was not available at any uhaul location in the area. When I called uhaul regarding the unavailability of equipment, they would not honor their $50 guarantee. Very poor business practice. Don’t make “guarantees” you aren’t willing to back up.

When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training

I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.

When moving a sports car like a Camaro on the car hauler let them know to put a block between the frame and the bottom of the car hauler because when moving it the car does bounce up and down a little bit and it ripped my bumper off because my car is low to the ground it's a sports car or a Camaro and where the straps hook around the wheels and you ratchet it those ratchets hit the bumper when the car moves up and down driving down the road and does a lot of damage. Thank God I got the insurance on it. Hopefully they will cover it so I do not have to go to court over this and I'm treated right and my car is just fixed without a headache and legal battles.

👍🏻

Staffs are really friendly and helpful

Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.

This facility was conveniently located close to my son’s college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!

The staff was very helpful and friendly. Thank you

Everything was great.

Friendly and knowledgeable staff. Great customer service.

Overall great service and great facility

Justin and his team were so helpful and friendly! They went out of their way to make sure we had a good experience. Thank you so much!!

On time, had truck I requested, did the job, no problems with truck, quick and easy transaction at conclusion of rental. Everything you want in a rental. Bravo.

No complaint!

This is the second year I'm using them for storage, and I will back again. Highly recommend!

Excellent service.

Kept informed when changes took place at the facility. Updates are much appreciated.

Everyone was very friendly and I felt welcome

When U-Haul didn’t have the size trailer I originally requested they gave me the next size up for the same price. Pick up/drop off was very easy. People were very friendly and helpful. Price was excellent. Would highly recommend

I appreciate how easy the process was.

When I called to reserve a truck, I told the staff member that I needed a 9am pick up in Johnson City, to drop off later that afternoon in Cicero. I was quoted a price of $133, including the truck and a furniture dolly for $10 plus taxes and fees. The morning of pickup, I called at around 9:20 and told them things were behind schedule and I would need to pick the truck up around noon. The staff member I spoke to at that time said it was set for an 8am pickup and a return to the same location at 8am the next day. I explained to her that this was incorrect and she said we would fix it when I came. When I arrived there was only staff member there who was dealing with a difficult customer on the phone. I must add he sounded very patient and calm with that customer. I waited about 10 minutes, and he took a brief pause to say my truck wasn’t there yet anyway. When he finally got off the phone, someone pulled up with my truck. We proceeded to process the order, I removed the furniture dolly ($10), and the total became $231. At this time I asked about the extra $100 fee that I wasn’t told about. Since I’m moving I had set aside the exact cash I needed, and didn’t have a credit card to have the fee waived. I explained that I wasn’t told about this fee and the staff member made a few calls only to say it could absolutely not be waived with a cash fee. I ultimately had to have my brother use his credit card. I’m highly disappointed with how this whole process went. From the wrong details being on my reservation, to the fee I wasn’t told about, to the fact my $133 bill changed to only $131 after removing a $10 product.

Justin is great at his job!

I think they did everything just the way it should be very helpful and explained everything

The onsite help and location was very good. My overall experience with UHaul was not so good. The online customer assistance was terrible with long wait time on the phones, transfers to wrong extensions, dropped calls. We had to drive over 100 miles to get the truck that we reserved. We repeatedly told the reservation department we needed the truck for a week and yet the online system kept changing the due date back to two days. When we returned the equipment on the original date specified we were told it was late and there were additional fees. The on site staff waived those fees for us. Just a frustrating experience all around.

Staff are amazing and incredibly helpful!

I appreciated having this location in Johnson City! It was VERY convenient for me to use.

There was alot of confusion and misinformation about after hours pickup that wasted almost 2 hours of my time.

great place to stop and get a rental always my go to uhaul location

There is not words to express in this review, about the excellent service, the good customer service from Mr. JUSTIN CAMACHO, the manager at Uhaul, Johnson City, NY, the dedication and hard work to get my truck on time for my move from NY to Florida, this guy went out of his way to make it possible for me, when I was out of time, because, I was leaving NY the next day. To make the story short, I made a reservation for a truck and a autotransporter on May 31 on another Uhaul location in person (more than a month in advance), and when the day they promise me they will call me to let me know, where I can pick them up, An Uhaul representative called me to let me know, that they don’t have a 26 foot truck available for me, and offered me a 20 foot truck instead, or, I can go to Pennsylvania to get what I need myself, (something that I though was rude, because I made a reservation more than a months in advance, I was desperate, not knowing what to do, but I reach Justin Camacho at his Uhaul location in Johnson City, NY, and I don’t know what he did, but the only thing I can tell you is, that he got me everything that I made a reservation, ON TIME, (something impossible for all the Uhaul customer service that I talked on the phone from around the country) and you already know the end, I am in Florida with my furniture and my car. If you need this kind of service, don’t hesitate to call or pass by at UHAUL, Johnson City, NY and talk to JUSTIN CAMACHO, if you need result. My review to this GUY is 1000 % Satisfied in all aspect, a super customer service and a Gentleman, I think this guy is Uhaul best Assets. Thanks Rafael Munoz

Guy at the counter was cool easy to deal with

Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!

Everything was fine.

Great place nice bunch of guys very helpful.

Everything is excellent as is.

Clean, safe, dry, no complaints

The representatives at the front desk were very rude and difficult to deal with. They made our moving experience more difficult than it already was. The manager Justin was helpful though.

Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles

yur sales staff was very polite and helpful.

This was an absolute nightmare of an experience. Our boxes arrived on the wrong day. They were picked up on the wrong day. They were shipped out on the wrong day. They arrived at our destination on the wrong day. We were charged the wrong amount, and then refunded the wrong amount. Once they finally arrived, they told me they couldn't deliver them for another 5 days. So I had to go pick them up and even though I reserved a truck and trailer, they didn't have one available for me. THEN they couldn't figure out how to attach the trailer to the hitch on the truck. Don't even bother trying to call customer support as you will sit on hold for 45 minutes before anyone even answers, only to get bounced around from person to person while being told "It is the busiest week of the year" as if it is MY fault they can't do anything on time. So then what is the point of giving the customer a contract if you don't even honor it? I made the reservation THREE months in advance and still nothing stuck to the schedule. What a joke. We will NEVER use Ubox ever again. Absolutely terrible.

General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.

JUSTIN WAS GREAT. BEST CUSTOMER SERVICE IVE EVER HAD A UHAUL OR OTHER RENTAL AGENCIES

Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.

When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key

Clean and friendly

Nothing I can think of.

Mileage rate higher than what was indicated when I made my reservation online.

Works just fine.

Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher

Wonderful service will recommend this facility to anyone

Employee was really nice and helpful.

great, no improvements needed at this time.

Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Thank you!

Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.

Justin makes this facility the best uhaul experience I have had out of any location. He is friendly and very helpful.

Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.

I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.

Keep up the great work! This was the smoothest U-Haul rental I've ever experienced. The staff was very courteous, helpful, and attentive to all the details. Thanks for such a great rental experience.

I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.

Nothing I like the fact that the storage unit was there .i was able to rent the truck there and return it at same location.

Na

The brakes on the trailer did not work, I almost wrecked my vehicle because the brakes on the trailer didn’t come on. The staff was indifferent and generally unhelpful.

Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!

Justin is awesome! Appreciate the great customer service!

Beyond anything considered “normal” nowadays. . . Darn fine, class act totally

Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.

I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.

Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!

My locker got robbed, the security camera was not working for weeks, and my belongings were taken, and no camera to help find the thieves. I lost a snowblower, and tools. Not happy.

Best experiencei ever had with uhaul. Thank you again.

The facility was easy to get to and maneuver around the lot.

Justin was a pleasure to work with. very accommodating.

A

My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.

Very quick and easy process. Manager was very professional and good to deal with.

The 800 number call in doesn't compare with talking to the people at the site. I always stop in to reserve instead of using the 800 number as it is more stream line and confidence inspiring. Both the Vestal at 3732 Vestal Pkwy and the 621 Field St Johnson City NY locations were absolutely awesome. Knowledgeable and Vestal referred me to the Johnson City location for the trailer I desired. I use Uhaul a couple times a year, and the folks at both locations mentioned know their stuff. Always prepared and if they don't have what I'm looking for, they look at the closest location that does. A pleasure.

excellent

Anytime it takes almost an hour to pick up a trailer there’s a problem. There was one other customer there who was taking forever but it’s hard to be patient that long.

I made this entire in the equipment review for the truck. I had to contact you due to issues with the ramp right off the bat. Mid way during our top the lights on the trailer went down faulty wiring. When WE the customers inspected the wires you can see splicing. Why the HELL would you do this or allow a clearly damaged trailer to go out the door let alone across country! This trailer issues caused us to have to make extra stops which caused us to be late over all adding an extra day to my reservation. Worst uhaul experience ever.

Ask,to help adjust side mirrors would be nice. Thank you

Very helpful man, and polite.

Truck was old... Newer equipment would be better

Anthony was very awesome ?? Very friendly and helpful!

None

Was actually a very nice experience

Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.

Great facility.

Customer service was outstanding Facility is effective and efficient

The manager was very friendly and accommodating.

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The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.

A really nice place

The price increase was detrimental to my staying with the facility.

Thank you!

Easy and convenient

Very well-managed establishment, With all the staff being as friendly.

The representative was prompt, friendly, knowledgeable, & explained everything in full detail.

I do not have a unit with you. I called the same day I inquired and cancelled with you. Thank you

Justin Camacho is very professional. Service is excellent.

Smooth transaction

Only problem was automatic billing issue but was able to correct with phone call

Thank you

very attentive personnel,, very helpful,, very considerate!!!

The staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!

Everything went great

Very good experience

Wow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice

justin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!

I would definitely recommend getting a storage facility here to anyone!

There is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you’ll always have an issue

😀

Staff helpful.

The outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.

Office hours should be longer to accommodate people working during day. Otherwise, very satisfactory.

My experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.

keep up the good work

Justin is courteous and professional.

Well be telling friends to rent trucks from there no place else

Justin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.

Everything was great

Friendly staff. Convenient location