Évaluations des clients U-Haul Moving & Storage of Johnson City
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Johnson City
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
William B. le
Trailer had one tire with insufficient tread another tire where tread was questionable which also had a side wall cut which should have failed inspection. Showed manager the defective tires and he made no effort to correct situation, said he was not aware. Made his right defects on contract and used trailer because I had an appointment to keep. Poor maintenance. Trailer also towed hard unloaded like brakes dragging, better when loaded.
Cindy K. le
My contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances
Jean G. le
Very pleased.
Mary B. le
I put no as to the amount of pads. We actually had enough but while 1 pod had a full bag the other had 4. Again, that suited our needs. There was a mixup on the delivery site that cost us some food but Justin (Johnson City manager) was very cooperative in assisting us. I would use them again.
MarLyn W. le
One of the straps on the tow dolly was frayed enough to complicate winding it and both ratcheting mechanisms were stiff/unlubricated.
Arthur J. le
Great service
Shavon G. le
The staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray
Mansour A. le
Thank you for your service and I appreciate your professional employee. Thank you again.
Annette H. le
You guys charge to much per mile on the truck I used I paid $1.00 / mile and if I went the next size up $10 extra dollars and $.39 cents a mile that's like a $35 dollar rip off but just like all the other businesses out there your more worried about making a buck instead of telling a customer the better deal I wasn't there my nephew and wife where and I'm disgusted with your customer relations you did nothing to stand out from other companies so maybe next time I choose maybe I dont
jim S. le
Great people !!!!!!
Laura S. le
Very easy process to return the truck.
Bradley M. le
The staff was friendly and helpful. The van was spotless and ran fine. It was just the size I needed.
Cynthia M. le
The truck had some kind of problem. This was the second time I had that truck and reported the problem
CHARLES H. le
Computer system was very slow and unresponsive. Caused problems for the trainee who was serving us.
amy H. le
Every friendly and easy stop off service. They gave us a free storage unit.
KEITH O. le
I had requested 4 dozen furniture pads for my after hours pick up; they were not in the truck and i had to return later in the day to pick them up. Luckily for me, my movers were delayed so my move was not impacted, but it was annoying.
William H. le
Two problems with the storage unit. 1: Door jammed open due to one side jumping over a metal tab, 2: Door switch reads "open" even with door closed, so security is ineffective.
Katherine L. le
I was supposed to receive keys to a lock, but he envelope arrived empty. The lock had to be cut off with bolt cutters.
ann-richard G. le
Excellent experience from start to finish!
Len P. le
All good
Andy Y. le
No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"
Jon S. le
Nothing. Service and everything went great!
Cheryl N. le
The staff here are professional and polite
Daniel F. le
only thing i wish was that the light worked in the storage unit other then that everything was great
Cheryl N. le
The staff at this location are professional and polite, which I really appreciate as I have been to other UHAUL locations where the service was horrible
Alejandro S. le
Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin
THOMAS S. le
Great place Convenient Great people that run it !!!
Mike G. le
The only problem was that the inside lights in the back of the truck were not working. Otherwise, everything was fine!
Daniel F. le
A
Steve D. le
Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.
Cheryl N. le
When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training
Tim F. le
I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.
Patty J. le
👍🏻
Yifan J. le
Staffs are really friendly and helpful
Christopher L. le
Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.
Dawn P. le
This facility was conveniently located close to my son’s college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!
denise v. le
The staff was very helpful and friendly. Thank you
Shannon C. le
Friendly and knowledgeable staff. Great customer service.
Nata K. le
Overall great service and great facility
Joseph L. le
No complaint!
Rasheem W. le
This is the second year I'm using them for storage, and I will back again. Highly recommend!
Juan M. le
Excellent service.
Patricia S. le
Kept informed when changes took place at the facility. Updates are much appreciated.
Catherine B. le
Everyone was very friendly and I felt welcome
Steve D. le
I appreciate how easy the process was.
Liza A. le
Justin is great at his job!
Nicole S. le
Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!
dale w. le
Great place nice bunch of guys very helpful.
Mark B. le
Clean, safe, dry, no complaints
Mike M. le
Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles
Amanda B. le
yur sales staff was very polite and helpful.
Mark B. le
General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.
JOHN P. le
Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.
anthony c. le
When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key
James W. le
Clean and friendly
Christopher L. le
Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher
Candace R. le
Wonderful service will recommend this facility to anyone
Yifan J. le
Employee was really nice and helpful.
Misbah Q. le
Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Thank you!
Jessika A. le
Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.
Michelle M. le
Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.
Paul J. le
I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.
Timothy S. le
I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.
edward k. le
Na
Virginia D. le
Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!
Matthew D. le
Justin is awesome! Appreciate the great customer service!
Mark A. le
Beyond anything considered “normal” nowadays. . . Darn fine, class act totally
Sue P. le
Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.
John B. le
I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.
Mark B. le
Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!
Mark R. le
The facility was easy to get to and maneuver around the lot.
Bonnie A. le
Justin was a pleasure to work with. very accommodating.
michael c. le
A
JoAnne S. le
My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.
JoAnne S. le
Very helpful man, and polite.
JOSHUA C. le
None
DAVE H. le
Was actually a very nice experience
Nicole C. le
Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.
Heather E. le
Great facility.
DAVE H. le
Customer service was outstanding Facility is effective and efficient
Carolee M. le
The manager was very friendly and accommodating.
Gary G. le
.
Theodore K. le
The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.
MARK R. le
A really nice place
John T. le
The price increase was detrimental to my staying with the facility.
Alessandro S. le
Thank you!
Douglas K. le
Easy and convenient
Douglas G. le
Very well-managed establishment, With all the staff being as friendly.
Rasheem W. le
The representative was prompt, friendly, knowledgeable, & explained everything in full detail.
Beatrice A. le
I do not have a unit with you. I called the same day I inquired and cancelled with you. Thank you
Frank V. le
Justin Camacho is very professional. Service is excellent.
PETER S. le
Smooth transaction
Susan S. le
Only problem was automatic billing issue but was able to correct with phone call
Carla R. le
Thank you
Joe S. le
very attentive personnel,, very helpful,, very considerate!!!
Linda C. le
The staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!
Eddie J. le
Everything went great
Ganggang X. le
Very good experience
Rebecca S. le
Wow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice
Joe S. le
justin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!
Barbara Ann P. le
I would definitely recommend getting a storage facility here to anyone!
Melissa G. le
There is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you’ll always have an issue
Janine B. le
😀
Virgina B. le
Staff helpful.
Judith S. le
The outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.
KATHLEEN M P. le
Office hours should be longer to accommodate people working during day. Otherwise, very satisfactory.
Beatrice V. le
My experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.
George F. le
keep up the good work
Pamela B. le
Justin is courteous and professional.
Marybeth P. le
Well be telling friends to rent trucks from there no place else
HAYLEE T. le
Justin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.
Charles E. le
Everything was great
Richard F. le
Friendly staff. Convenient location