Customer Reviews for U-Haul Moving & Storage of Johnson City

859 évaluations

631 Field St   Johnson City, NY 13790

(607) 821-4499

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(607) 821-4499

631 Field St
Johnson City, NY 13790

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce K.  |  Expérience générale 
Évaluation :
5

Fast check-in, owner was very knowledgeable and helpful.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYFRANCIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R.  |  Expérience générale 
Évaluation :
4

The only reason it wasn't excellent was it was a bit pricey. That's the reason for my switch to a new unit.

Mary M.  |  Expérience générale 
Évaluation :
5

My experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.

Catherine S.  |  Premières impressions 
Évaluation :
5

Oil life was at 10 % remaining, so change oil soon; head lamps were OK in high beam mode, but not effective during low beam's night-time driving; roller in track for rear access panels were dry and dragged = hard to raise/lower rear door; both doors would not latch without assistance = lift door while "slamming" to latch; manual window in driver's door was difficult to raise/lower = needs lubrication.

JONPHILIP B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHIRLEY B. 
Évaluation :
5

Mia and Justin are great to work with at this location!

DOUGLAS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney D.  |  Premières impressions 
Évaluation :
5

Great as is but sometimes units not available

JAMES Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakela E.  |  Expérience générale 
Évaluation :
1

This has nothing to do with the store itself but the reservation process that is set up online. I had reserved a truck fir 4 days and a pick up time of 2:30pm. Apparently an employee with the online service is supposed to call with the rental information. I did not get this call until almost 4pm after I had already gone to the location and was informed they only had a box truck for 1 night. Now I have to set up a second reservation for my return trip. As I'm typing this I am currently sitting in the parking lot waiting for my 24/7 reservation that was set up online. Why in the world is this considered a 24/7 reservation if I have to sit and wait for the store to open so someone can give me the keys? It should not have been advertised that way. So not only am I wasting time and trips from having to rent a uhaul a second time I'm also wasting time waiting for an employee when the reservation says I can show up anytime (within an hour of pickup). The prior reservation was 23584992, again this review is not a reflection on any employee or specific location but the process that you have your online rentals worked. I'm asked a handful of extra questions for add ins and sales pitches for other offers that you guys have before I can finalize the rental but your customer service is awful. If there's a problem with a 2:30 pm rental I should have been given a call ahead of time, not drive down to the location and find out they only have 1 vehicle on the lot at all which was more than I needed anyway. With this new reservation if it's not a 24/7 rental it should not be advertised this way. My time and extra mileage is not accounted for in all these trips and I will be very hesitant to use anything with this company moving forward. 23679894 Is the reservation number for the current truck I'm waiting on.

Spencer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANCILLA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MCL D.  |  Premières impressions 
Évaluation :
1

This was a very poor experience for my family. We originally booked a truck much larger than we received and got confirmation the day before eour move that we were set to pick up an hour away from hom. I spent all day trying to remedy the situation with a baby and packing. Eventually we were given a truck closer that was much smaller causing several trips of a 3 hour commute and my husband had to miss a day of work because he had to make so many trips. This experience makes me very hesitant to use uhaul again because it put a lot of stress on my family during an already difficult time.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAIRKENNETH C. 
Évaluation :
5

Excellent and friendly service from the phone reservation to check in/out to trailer hook-up. Thank you to Mia who made this experience one that I would recommend to anyone.

WILLIAMD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
4

THE TERMINAL TO TERMINAL SERVICE WAS EXCELLENT. BUT THE MOVES TO AND FROM STORAGE FACILITIES WAS VERY ANXIETY-RIDDEN. AT START, UHAUL HAD NO FLATBED FOR MOVER TO BRING UBOX TO OUR HOME. HE ARRIVED IN REGULAR UHAUL TRUCK, HAD TO LOAD IT AND THEN UNLOAD AT TERMINAL WITH US THERE TO LOCK. AT RECEIVING END, WE HAD TO GET MOVER CLOSER TO HAINES CITY (100 $MORE THAN ORIGINAL MOVER ASSIGNED). WHEN TIME CAME TO BRING UBOX TO OUR HOUSE, MOVER CALLED DAY BEFORE TO CLAIM HE HAD COVID. SO WE RENTED A UHAUL TRUCK TO GO GET OUR LOAD AT TERMINAL SUMMARY; THE UBOX TRANSPORT FROM POINT TO POINT WENT FINE--THE PROBLEMS WERE MOVING TO AND FROM UHAUL TERMINALS TO AND FROM OUR HOMES.

bill K. 
Évaluation :
5

add inventory to other uhaul stations so a person doesn't have to drive so far.........

RAFAEL C. 
Évaluation :
5

Very good customer service

Eric T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
5

Justin and the Team are awesome! They provide outstanding customer service, are very patient, knowledgeable, and go above and beyond to make your rental a very positive experience.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Best Uhaul place hands down.

JAMES R. 
Évaluation :
5

Fast service. Polite thorough explanation when answering questions.

DEBORAH ANN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C.  |  Expérience générale 
Évaluation :
5

Great location- Pleasant staff!

Johanne C.  |  Expérience générale 
Évaluation :
5

Great staff & smooth transaction... thanks!

ALAND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna S.  |  Premières impressions 
Évaluation :
5

Went through all instruction with me.

Jackie S.  |  Premières impressions 
Évaluation :
5

A very friendly and helpful staff member helped me

Jeanette R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Expérience générale 
Évaluation :
5

Five Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.

Ruth B.  |  Expérience générale 
Évaluation :
5

Once again your Johnson City staff was ACES. Fast, friendly, efficient service with many smiles. These folks are the perfect antidote for a stressful, hassled moving experience. Thank you for keeping this team on board.

ROBERTL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carletta S.  |  Premières impressions 
Évaluation :
5

No issues at all...

Lawerence C.  |  Expérience générale 
Évaluation :
5

Instructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experience

Beverly V.  |  Premières impressions 
Évaluation :
5

Staff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.

Eric P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Premières impressions 
Évaluation :
5

the van did not have any plugs for phone, but it drove beautifully and was exceptionally clean. Staff were really first class.

DAVID C. 
Évaluation :
5

Awesome staff and the general manager Justin is extremely professional and down to earth. Kudos

Douglas G.  |  Expérience générale 
Évaluation :
5

Very professional and helpful.

MELISSA C. 
Évaluation :
5

I had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!

Alicia K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aida R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volodymyr K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tally M.  |  Expérience générale 
Évaluation :
5

Storage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer service

Anne H.  |  Expérience générale 
Évaluation :
4

The only problem we had was the access card didn't work when we returned to get in to facility. But it was during office hours so we got access anyway.

Ann C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melba M.  |  Expérience générale 
Évaluation :
4

Potholes and large dips in the roads sometimes made it difficult to navigate the site

Dana F.  |  Expérience générale 
Évaluation :
1

This was the worst experience I've ever had with a company. Every time I called the facility there was an hour wait time and even then they wouldn't help. A month after I ended my Ubox rental I was still being charged and I had no way of communicating with the people at the location due to the unreasonable wait time for calls and conflicting work schedule with store hours. I would not recommend this location or uhaul services in Binghamton to anyone!

Devaunte C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Youngkil H. 
Évaluation :
5

Justin and his team always make the storage and moving experience stress-free. Justin is knowledgeable, helpful, and friendly. He goes above and beyond to provide excellent customer service. The facility is very well run and spotless. We are so happy we found this facility and highly recommend it to other Binghamton University Families.

Lauren L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivette M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Amazing customer service!

Jubie T.  |  Expérience générale 
Évaluation :
5

Justin and his team always went above and beyond to make sure I was comfortable and had everything I needed. THANK YOU!! Will be back

Jake A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitch F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBI JEAN J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine K. 
Évaluation :
5

Excellent equipment and services with reasonable rates. Mia is great!

JOHNJ F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
3

Company needs to stop jerking there customers around. The amount of hoops I needed to jump through to get what I reserved was completely ridiculous.

JAIAH R. 
Évaluation :
3

The mobile check in takes too long. Had to call customer service, and finally 40 minutes later got the keys to my truck.

Lucas H. 
Évaluation :
5

Mia was awesome! Don't change anything. We had a horrible experience with a dealer in Montrose, PA who called us the day before pick up to say a truck wouldn't be available. We had reserved it 2 months prior. Called corporate headquarters who transferred me to a scheduler in PA and she came up with a truck in Johnson City, NY just like that for the next day. (Johnson City is not far from Montrose) Since we had family flying in that evening to help us move, the scheduler and Mia at Johnson City saved us. What would have been a disaster created by the Montrose PA lady turned out great with a nice new truck provided by Mia in JC. Thank you U-Haul and the awesome scheduler lady (unfortunately I didn't get her name) and Mia in JC.

RUSSELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Mia was very helpful and great to work with. She got me hooked up quickly and on my way.

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

I've always used the Johnson City Uhaul several times and the Service was Always Professional and Friendly. !!

Malynthia S.  |  Expérience générale 
Évaluation :
5

Definitely convenient in my time of need. Merci.

Michelle P.  |  Premières impressions 
Évaluation :
5

There is really nothing you can do to make things more better, it all ready is. Thank you!!

ANTONIOMIGUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Premières impressions 
Évaluation :
5

Everything was excellent. Return customer!!!

JEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN T. 
Évaluation :
5

100 % most professional Uhaul business I have ever used. Building security was above my expectations and the staff were most courteous and friendly. I have been using Uhaul services many years so I believe I can be a good judge the Uhaul facilities.

Wendy T.  |  Expérience générale 
Évaluation :
5

Best equipment and service on the market. Mia is excellent! Thanks.

JOHNJ F. 
Évaluation :
5

Had a great experience with the employee that assisted me, she made certain to warn me of the issue the trailer was having.

Cody J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W.  |  Expérience générale 
Évaluation :
2

They treated me like a thief

GILBERT N. 
Évaluation :
5

Justin Camacho, the GM is beyond amazing, professional, and courteous. My initial visit to the Johnson City location, and meeting Justin were the elements that made my decision.

Edwina M C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasha A.  |  Premières impressions 
Évaluation :
5

Justin did everything possible to make the experience positive. I will recommend this location to anyone who needs a rental truck.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcie F.  |  Premières impressions 
Évaluation :
5

The staff, Mia and Justin at the Johnson City NY location were so helpful to me and my Mom.

Nancy K. 
Évaluation :
5

Courteous staff. Knowledgeable about equipment. Personable young man at rental and hook up.

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradford F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zoran M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey O.  |  Expérience générale 
Évaluation :
5

Amelia and Justin were both friendly and helpful as always- thank you both!

Jake A. 
Évaluation :
5

First storage experience that was clean, safe and staff friendly and extremely helpful.

Rose H.  |  Premières impressions 
Évaluation :
5

The uhaul employees in Johnson city were amazing. So patient and going above and beyond to help ALL customers. Really professional.

Melissa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evaleen L.  |  Expérience générale 
Évaluation :
4

I loved the service Justin and his friend offered to me, although this was not my initial location of choice. I don't know why the system allowed me to reserve at a nearby location then later say they didn't have the equipment. This ended up adding up to 10 miles due to relocation!

ELIASKIVUTI N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEALBERTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy K. 
Évaluation :
5

This location in JC is the best in the area. Delt with them twice now. Last time they helped me get equipment at the vestal location when the people there said they didnt have it. This time I went directly to the johnson city location and was in and out. Super helpful and polite throughout the transaction and hooking up the trailer. All locations should be like this. Will never go to vestal ny location again. People and service at the johnson city ny location are A+

THOMASNORMAN P. 
Évaluation :
5

I detest the after hours check-out app requiring me to take multiple photos of the cleanliness of the cab and box interior, parking location, mielage and fuel levels, etc. Such a long, complicated check-out procedure, late at night, in a dark, desolate area, in the rain, is not acceptable to me. Let a Uhaul employee spend 5 minutes checking this in daylight. I'm surprised I was not required to open the hood and take a picture of the oil-level on the dipstick. I would only rent from Uhaul again if was 100 % sure that I were able to return the truck during store hours, Never doing the after-hours checkout again.The location, staff, and truck were excellent.

RM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

My experience through out the years at uhaul was Superior. I was very sad to leave, 50 stars, ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, I would recommend everyone to rent there. Thank you for all your services. Merci.

Leon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Expérience générale 
Évaluation :
5

Justin and Mia are amazing!!! This facility is hands down the best managed, cleanest, most convenient and the employees go above and beyond for the people that have units or need trucks. I've gone to other uhaul facilities in the area and they don't even come close to the one in Johnson City behind Wegmans. Justin and Mia deserve recognition and a raise for sure!!!!!!! Always pleasant. Always accommodating. Never have I had a bad experience there.

AIMEEK C.  |  Premières impressions 
Évaluation :
5

This is the location I always recommend to all my business associates, friends and family. Justin and Amelia always do a superb job without error. It's nice to work with such a positive and professional group! No improvements from my perspective!

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelli G. 
Évaluation :
5

Outstanding in every way, even when I gave them wrong address, they still were understanding and excellent

Cory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra F.  |  Expérience générale 
Évaluation :
5

I moved back to upstate NY from South Mississippi in the beginning of June and had to store my items until I could secure housing. I was very pleasantly surprised to find out that because I had rented a 6x12 trailer from uHaul for my move, I was awarded free storage for a month from this uHaul storage company! What a tremendous blessing it was!!! The facility was easily accessible, clean, and the service was outstanding! Thank you so very much!

Kathy D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Genevieve M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia A.  |  Expérience générale 
Évaluation :
4

This was absolutely the worst moving experience I've ever had. My box arrived LATE with no notice to me of any delay until I specifically had to reach out to inquire the location. On top of that, the box arrived damaged along with many of my personal belongings broken, shattered, and even missing from the back wall being torn off. Not only will I never recommend uhaul to friends or family, but I will actively dissuade them from using this AWFUL awful company ever.

ERICA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Aucun

Maisha J.  |  Premières impressions 
Évaluation :
4

The pickup paperwork took a few minutes but she had the trailer hitched up immediately. And drop off was super easy. I pulled in and got out to unhitch the trailer and a UHaul guy immediately was there and took over. No paperwork, just a "have a nice day"!

BRUCEJ C. 
Évaluation :
5

Mia was terrific to work with!

Steve V.  |  Expérience générale 
Évaluation :
5

Clean facility, easy process and the office had everything I needed to pack! Best part was the staff was beyond friendly and helpful.

Jake A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Great experience

Jake A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malynthia S.  |  Premières impressions 
Évaluation :
5

THE SERVICE THAT I RECEIVED WAS CARING, FRIENDLY AND PROFESSIONAL

Malynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The whole experience was effortless. Highly recommend this location.

Teresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaleel I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S.  |  Expérience générale 
Évaluation :
1

Within the first six months of my lease At the storage unit, the lease price was raised 30 $. That is completely unacceptable. My family had relocated to this area due to Covid factors and at a time when many people are strapped financially, I find it difficult to understand why a company like U-Haul would put additional financial burdens on people when storage units are needed. I may never use U-Haul for any factor in the future.

Gene B.  |  Expérience générale 
Évaluation :
5

The young lady that helped us was extremely helpful and polite. She walked us through everything we would need to do and offered help in needed to load our storage unit.

Theresa J.  |  Premières impressions 
Évaluation :
4

The process to cancel my account was excellent. I walked in, told the attendant my name, he did something quick and handed me two papers and I was done. However - I would have preferred to do it over the phone. I tried to, but the national number said I had to talk to the local office - but the only number I could call was the national number. The local office called me back and the national number was the caller ID. I missed the call and then called and got the national number again! So it was impossible to get ahold of the local office to cancel. I was FORCED to go to the local office to cancel - which I did not appreciate. Once there is was good though. Fix the phone issue.

Vicki B.  |  Expérience générale 
Évaluation :
1

A customer should be allowed to pick up their belongs when they want to. Not told to come back the next day or told " You should have come yesterday"! I have never heard of such a thing.

Shari B. 
Évaluation :
1

The manager Justin Camacho was not helpful and very dismissive. The uhual representative told me the store closed at 6 but when I went Justin said 5 and gave me no solution and wanted me to leave. He was there last year when I had my locker and was rude sexist and not helpful.

Brianna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgette C. 
Évaluation :
5

Everyone I met there was extremely helpful and very courteous.

Nora V.  |  Premières impressions 
Évaluation :
5

Went above and beyond to help me

Anthony G.  |  Premières impressions 
Évaluation :
5

Justin and Mia are the dream team! We are repeat customers because this facility is so clean and well run. The staff is extremely helpful, thoughtful, knowledgeable, and easy to work with. Justin and Mia always make my moving and storage experience a pleasant one. They also carry a great selection of supplies that are very fairly priced. No need to schlepp supplies from home. Happy to have found U-HAUL of Johnson City, NY. Je les recommande chaudement.

NACHUM L. 
Évaluation :
5

Staff super friendly and helpful.

Ann C.  |  Premières impressions 
Évaluation :
5

Thanks for all the help, much appreciated.

Maggy P.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and super helpful, this facility is like 8 minutes apart from Binghampton University which is very convenience. We could transport all of our daughter college stuff into the facility pretty fast. I am very happy with the U-Haul storage facility.

Yris D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F.  |  Premières impressions 
Évaluation :
3

Rent trucks out with a full tank of gas. Have the customer fill tank before return. Too much "guess work" renting truck with 1/2 or 3/4 tank and asking for same in return. Gas station has my money, UHaul has the gas - and I'm out approx. 20 $in "extra gas".

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volodymyr K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Y.  |  Premières impressions 
Évaluation :
1

Would have had a great experience until the end. Moved out 10 days prior to the end of my month rent. Just went back because small pieces to our entertainment center and pressure washer were missing and thought they might be on the floor. Only to find a new lock on my unit and it rented out to someone else. How can you do this when it's still being paid for by me and a final move out was not given by me to you? I assume you watched us move? Like the security but I thought it was to keep storage items safe not use it to maximize your rental income.

Corinna E.  |  Expérience générale 
Évaluation :
5

I was impressed with the clean appearance of the inside store and the selection of moving boxes and products. Although the unit I was thinking of renting was unavailable for me, they made it right with another unit!

Alicia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

the young lady that took care of me was very polite and helpful

Earl S.  |  Premières impressions 
Évaluation :
3

Uhaul s phone service is poor , rings way to long before you actually get a person on the phone , service was good other than that

Vincent F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JiaMing F.  |  Online Move In 
Évaluation :
5

My belongings have been stored here since 2019 and I find the owners and staff at this location are great! Very friendly,helpful and understanding. The prices are great. I've had some trying times and the staff was more then kind to wave a late fee a time or two. That's a rarity and I greatly appreciate the simple act of kindness and compassion from the staff at Uhaul. ~Jennifer Stasko~

Frank N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerstin C. 
Évaluation :
5

My only complaint is that the side mirror on the passenger side could not be adjusted so you could see out of it . Could have been dangerous in traffic

ELIZABETHANN R. 
Évaluation :
5

I was put on the waiting list for storage and luckily a 10x10 opened up.

Joelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy E. 
Évaluation :
5

Extremely nice and helpful staff. Helped me set up the moveable steps to access my unit. Quick and easy rental of unit. Answered all my questions. Patient. Great prices.

Cindy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theresa A. 
Évaluation :
4

The trailer itself was pretty beat up but it worked for what I needed. The representative at the counter acted like I was a bother when I came in to rent it. No interpersonal skills at all but he processed my request quickly and I was out the door and on my way faster than I ever have been getting a u-haul.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHYCHANDLER B. 
Évaluation :
5

Justin and everyone else on the uhaul crew are all exceptional !! Speaking to them is like talkin to an old friend, they are all very helpful & very nice and if i ever need storage again i wont go anywhere else! I HIGHLY recommend uhaul of johnson city if you need storage or moving/rental services, you'll get a fair deal and they take care of their customers !!! FIVE GOLD STARS TIMES 1 000 !!! YES they really REALLY are THAT GOOD !!! ⭐️⭐️⭐️⭐️⭐️

Mary P.  |  Expérience générale 
Évaluation :
5

My rental truck JH2155G had a window leak that dripped on the passenger during transit in the rain. Suggest fixing the leak.

STEVEN C. 
Évaluation :
4

Personnel were very helpful and courteous. Very much appreciated. Being new to Binghamton/Johnson City, was surprised our route to U-Haul location had a low 10'11” bridge. We were in a truck with a 12' tall box. Glad we saw the trouble and avoided it. Overall a great experience.

KENNETH ALVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
5

Could use more signage

TOM D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Broderick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Premières impressions 
Évaluation :
4

The experience was great, just wish there had been a unit the size I needed instead of having to get two smaller units.

Nathaniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie K.  |  Expérience générale 
Évaluation :
5

Very efficient business and people. I was very pleased.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCEELAINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie K.  |  Premières impressions 
Évaluation :
3

Waited during open hours for the staff to check me in, after 15 minutes did it my self....c'mon. The sign says park here and we'll come out and Ck you during working hours?

DAVIDD W. 
Évaluation :
5

They are the Best - very friendly and helpful-

Eileen S. 
Évaluation :
5

Staff went beyond expectations to help make our move in experience easy.

Ruth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat W.  |  Premières impressions 
Évaluation :
5

Very easy to rent

Lawerence C.  |  Premières impressions 
Évaluation :
5

Staff were friendly and helpful. Prime location. Great place

Leslie R.  |  Premières impressions 
Évaluation :
5

Very helpful staff 😊

Shannon B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent R.  |  Premières impressions 
Évaluation :
4

The employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.

Shadia S.  |  Premières impressions 
Évaluation :
5

I was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Merci.

Kathleen C.  |  Premières impressions 
Évaluation :
4

mmhh

Wolfgang B.  |  Premières impressions 
Évaluation :
4

Thought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..

Jeffrey R.  |  Premières impressions 
Évaluation :
5

Justin was great!

Jackie Z.  |  Premières impressions 
Évaluation :
5

We had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!

Robert S.  |  Premières impressions 
Évaluation :
5

No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"

Andy Y.  |  Premières impressions 
Évaluation :
5

Excellent service.

Juan M.  |  Premières impressions 
Évaluation :
5

General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.

Mark B.  |  Premières impressions 
Évaluation :
5

Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.

Michelle M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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