When I picked up the trailer, the sales girl was very helpful. She hooked up the trailer to my truck & checked the lights, except the brake lights (i think may have been either not working or too dim-almost got rear ended twice). Upon returning trailer, they were very busy so I unhooked it for them & left where they had to move it. Three days later I got an email with additional charges,. I tried to call but no one answered, so drove 8 miles back to the store & spoke to another salesperson. He explained that the trailer was not checked in until that day & that was the cause of the additional charges & then tried to reverse the charges. When he couldn't fix it, he just gave a credit for the entire amount--for the inconvenience. Two days later I got another email with another charge for the trailer. I tried to call & again no one answered, so I drove 8 miles again to talk to the manager this time. He advised that this was for the original use of the trailer & the credit for the other charges will show up on credit card in a day or two. I didn't mind paying in the 1st place, but with all the inconvenience of having to drive back to the store so many times to correct problems that they caused; had i not paid attention i would have been charged 4 days to use a trailer for 6 hours. You think good business would be to take care of the customer & give some type of credit!! Not happy with how it was handled!!!joseph B.
Customer Reviews for U-Haul Moving & Storage of Johnstown
Pour nous contacter
Johnstown, PA 15906
(@ 2nd Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Extremely helpful staff, great vehicle, great priceShawn P.
Le client n'a pas laissé de commentaire.Donges B.
Le client n'a pas laissé de commentaire.Patrick B.
Nothing this location always does a great job!Byron S.
I think this location is the best uhual location and staff I have ever dealt with.Brandon C.
Le client n'a pas laissé de commentaire.Maurice R.
Le client n'a pas laissé de commentaire.Donges B.
Le client n'a pas laissé de commentaire.Jacqueline B.
Very please with the return service. Had a receipt emailed to meJOSEPH P.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.LORA L.
Le client n'a pas laissé de commentaire.Thomas B.
Kilee Orr was especially helpful when I cam to pick up the equipment. The gentleman who received the trailer when I returned it was prompt and helpful too.Edward B.
They were open on a Sunday and it worked out perfectly!Robert H.
Point out where the 4 way flasher is in orientation. Employers here were way above average in their service!!! Awesome!BRIAN M.
Le client n'a pas laissé de commentaire.Cory G.
Everyone is always helpful and friendlyTerry H. | Premières impressions
You need to Clean the pickup truck windows.. They was so dirty on inside and when we turned down on passenger side window it made and awful noise and had to roll it up!!!Tammy E.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.JODI G.
Le client n'a pas laissé de commentaire.Kaitlynn S.
Keep Brad he was very helpful and knowledgeable on U Haul, and friendly.Bret C.
Le client n'a pas laissé de commentaire.Leroy B. | Premières impressions
Le client n'a pas laissé de commentaire.Ed F.
Le client n'a pas laissé de commentaire.EVELYN G.
Le client n'a pas laissé de commentaire.tammy S.
Le client n'a pas laissé de commentaire.Greg B.
Helpful and accommodating.Alan Jon T.
Le client n'a pas laissé de commentaire.Brandon F.
Broad Street location is excellent. However, we reserved a trailer on line, It said to be picked up at the Bedford Street U-Haul. And they opened at 10:00. When we got there, the man said they don't keep trailers there at all, ever. He sent us to the Broad Street U-Haul. By the way if we knew that, we wouldn't have had to wait till 10:00 our pickup and job would have been finished by 10:00. The Broad St. location opens at 7am.Bridget T.
Everyone has been so friendly and helpful and we feel they have gone over and above in both Johnstown and Baltimore. They made it a worry free experience. They were very professional.ruth b. | Premières impressions
Le client n'a pas laissé de commentaire.Kristie J.
Joe and his staff are very curious and friendlyRobert V. | Expérience générale
Le client n'a pas laissé de commentaire.Harry G.
Need more staff. Took over 30 minutes to be served. Really delayed my dayVIC P.
By having me rate the dealers/stores where I picked up the trailer, you are missing the point! UHaul's dealers are good people. The corporate entity/company sucks. Where I picked up the trailer is 50 miles (!) from the city it was reserved for(!!). A 100 mile (RT) (expense and 2 1/2 hours added to an already busy pre-trip day). The â€œtraffic girl â€œKimâ€ clearly could not have cared less when she called to tell me where to pick up the trailer. She copped an attitude with me and asked me if I wanted to cancel(!!!!) - a trip that had been planned for a long time - I think not. All three dealers/stores I dealt with apologized for your poor service and attitude and told me I deserved a discount (at least for fuel if nothing else). I didn't even call UHaul back and pursue it given my poor experience on Thursday 5/20. Then I receive these Emails from you saying â€œValued customerâ€, etc. B.S.!Michael P.
Le client n'a pas laissé de commentaire.Todd R.
Nothing. The representative was awesome and handled everything perfectly!Jason R.
Le client n'a pas laissé de commentaire.Bryn W.
I got charged for fuel when it was on the same when I brought it back I will be calling tomorrowAmanda W.
The equipment was ok except for the change oil light was on. Made me kinda nervous but, I got to point A to point B safe.Tika A.
Le client n'a pas laissé de commentaire.Kim H.
Maybe air out the cab if previous user was smoking. Missing volume knob. No big deal stuff but I didn't want us getting blamed for issues existing before we got there.John G.
Joe Litvin was very patient and kind and did a great and thorough job with each customer a head of me and with my check out.Janie L.
Le client n'a pas laissé de commentaire.Crispin H.
Le client n'a pas laissé de commentaire.Randi B.
Very helpful!Robert W.
Le client n'a pas laissé de commentaire.Kurt T.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.Michael C.
Staff was friendly and great! Will rent from them again.Chuck B.
Joe does a super job at the center.KENNETH S. | Expérience générale
Excellent service with Joe, good man great to deal withCharles S.
Le client n'a pas laissé de commentaire.Barry S.
Le client n'a pas laissé de commentaire.Gary R.
Awesome customer service and the truck was great.Kay C.
Do better for them don't be late with the order and everything will be okay. Thanks again.Mark J.
Le client n'a pas laissé de commentaire.James Z.
Le client n'a pas laissé de commentaire.Bob H.
Le client n'a pas laissé de commentaire.Dexter H.
Loved the personalized service at the local U-Haul. They are courteous, prompt, kind, dependable, helpful and knowledgeable. Would recommend them to everyone. Did NOT like the nationalized phone system. To much time without reaching a person. Almost hung up, but glad I finally reached the local U-Haul dealer. They are the best!Jennifer D.
Best customer service I've ever had at an equipment rental business.Daren D.
Great service. Clean truck. Professional employees.Daniel G.
This uhaul center is A+! Awesome customer service!Edward D.
Associate. WAs wonderful!!!Pamela S.
Le client n'a pas laissé de commentaire.Marianne E.
Le client n'a pas laissé de commentaire.Richard M.
Joe always comes through at a moments notice. â˜†â˜†â˜†â˜†â˜†Frank D.
Le client n'a pas laissé de commentaire.Lucinda C.
Le client n'a pas laissé de commentaire.Lynne M.
Le client n'a pas laissé de commentaire.Lynne M.
Le client n'a pas laissé de commentaire.DEBORAH C.
Le client n'a pas laissé de commentaire.Rashon H.
Le client n'a pas laissé de commentaire.Eric M.
Multiple attempts (approx. 10 calls) made to contact via phone and no one would answer the phone. I figured the workers were busy, but after after multiple calls all day, no answer.Kim C.
I really liked how much easier it made loading with the furniture dolly!!!Kerry M.
Le client n'a pas laissé de commentaire.Glenden S.
Le client n'a pas laissé de commentaire.Morris G.
2 Major Cracks in windshield when i picked up truck, and only 1/4 tank of gas.Douglas H.
Le client n'a pas laissé de commentaire.Pamela R.
Le client n'a pas laissé de commentaire.Ronald T.
Le client n'a pas laissé de commentaire.parke W.
Y'all did a great job..staff was amazing. From picking up truck to returning.Stacey S.
Le client n'a pas laissé de commentaire.Mary C.
Great service!!!DONNA C.
this uhaul location is one of the best !Duane A.
The staff are very helpful, courtious and i would recommend the uhaul on boad street for storage and all your moving needs and rentals. Great Job Wonderful Staff mmbers there!!!Linda S. | Expérience générale
The U-Haul Crew went Above and Beyond their usual duties and capacities to assist me with all of my U-Hual issues and concerns...... Kudos to all....... I highly recommend all to Johnstown U-Haul Storage 15906Laurie K. | Expérience générale
Amazing service as always! Thank you Johnstown team!William B.
Le client n'a pas laissé de commentaire.dennis r. | Expérience générale
Le client n'a pas laissé de commentaire.dan M.
Not a thingcandace F.
the girl that helped us was wonderfulSTACEY K.
The staff was professional and helpful. I would give the young man that waited on me both when I picked the truck up and dropped it off two thumbs up!bill B.
Le client n'a pas laissé de commentaire.DANIEL G.
Le client n'a pas laissé de commentaire.Sally F.
It is ludicrous how U-Haul sends me to locations to pick up U-Haul trailers far away from my U-Haul storage unit!!!!! I make reservations to pick up at the same location I rent from and U-Haul inconvenience me by sending me to another location to pick up my trailer!!!!Leroy B.
Le client n'a pas laissé de commentaire.BRIAN J.
Keep your great customer service and good prices for the public. Merci.Judith P.
Remove the required credit card to reserve equipment. People don't trust sites.DAVID M.
Le client n'a pas laissé de commentaire.SANDRA H.
the U-haul website was not very good it said i needed a new postal code but it would not accept my actual correct postal codeScott H.
Cheaper rates for extending the use of the truck. We had furniture that wouldn't fit into our new house and had to wait until the next day to move it elsewhere. It was not a cheap "storage unit" overnight to say the least. The customer service at this location was excellent, however the lock to the rear door latch did not work, so I was not able to lock the truck overnight.Brandon F.
Le client n'a pas laissé de commentaire.Sandra M.
great place , great people, always use them. THE BESTjohn B.
Staff and equipment were fantastic!Ronnie J.
Associates were friendly but not wearing masks which made me uncomfortable.ALYSSA T.
Joe is awesome....can't thank him enough for his outstanding customer service.Christian R. | Expérience générale
I was very happy with U-Haul.Glenda S. | Expérience générale
Joseph Litvin was very helpful and accommodating. Our daughter's dorm items remained safe, secure and clean the entire time it was in storage. Would highly recommend this location.joy h. | Expérience générale
The staff/management at the local U-Haul location has been helpful and accommodating with my storage needs.JACQUALIE H. | Premières impressions
Joe Litvin and his staff members are helpful and courtious . I always use U Haul for all my moving and storage needs. Very friendly and helpful, reccondmend to all my friends. Thank You Joe LitvinLinda S. | Premières impressions
I've worked in customer service for 30 years. Storing my vehicle at the Johnstown Uhaul was a great experience. Jim Litvin is always kind and helpful. He is knowledgeable and his staff is pleasant to work with. Jim IS the face behind the Uhaul name. His dedication to outstanding customer service should be recognized.FRANCINE O. | Expérience générale
Joe is wonderful to work with, knowledgeable, kind, always easy going. I'll miss working with him.Karen C. | Expérience générale
Provided all the necessary space needed and gave us units that were convenient to access. Very friendly staff.william j. | Expérience générale
Great service every time I conduct business there!!jerry m. | Expérience générale
Much appreciated!TODD W. | Expérience générale
Joe and his staff have always been so helpful, knowledgeable, with every question I had. I have rented many moving trucks and even a van multiple times over the years. This was my first unit I ever rented, with the experience before ng a 10 out of 10 for sure. They never made me feel like anything other than the most important customer even though I called and asked many questions, multiple times. I will always patronize this business, for the kindness and knowledge they showed and shared everytime!! Joe and his team are the very best!! Thank you , is just not enough!! Your services are appreciated, and your kindness will never be forgotten!! Thank you Kristyn PalmerKristyn P. | Expérience générale
Le client n'a pas laissé de commentaire.tesia n. | Expérience générale
All staff members were patient, friendly and very helpful.Douglas S. | Premières impressions
The staff was always so friendly! They were available to assist me in whatever I needed. I stored my items at the Uhaul storage space for over a year and never had a problem.Dawn B. | Expérience générale
They where very helpfultesia n. | Premières impressions
Dealt w/ Mr. Litvin who has excellent customer relations! He represents UHaul well and his willingness to want to help me with what I needed so close to Xmas was valuable service! TY U-Haul!FRANCINE O. | Premières impressions
S.O.Mary Jo P. | Premières impressions
What a fabulous find!! The staff at this facility were phenomenal!! They were responsive and great to work with!!! I would use them again if the need arose!! Thanks for everything!!!Susan T. | Expérience générale
The only negative aspect of this facility is there is no elevator to access the 2nd floor storage area. The staff was very accommodating throughout the rental experience.jan k. | Expérience générale
Joe was very helpful and a pleasure to work with. The whole process at this facility was outstanding! I would recommend them!Deborah K B. | Premières impressions
Joe is always so kind. He goes above and beyond for his customers!KRISTIE J. | Premières impressions
Would highly recommend, Joe was extremely helpful .ANNA A. | Expérience générale
Our U-Box service was excellent. Thank youTeri T. | Expérience générale
Joe is A Great Guy!! Great Help there always and Helpful anytime i was in. Great Management, Loved the service at this Location.keith t. | Expérience générale
It was safe with the U-Haul truck and the facility at our destination. Thank you for that and employee help as well. I love the U-Haul experience!CHRISTINE P. | Expérience générale
The staff was very professional and friendly while answering questions, showing me the storage area and processing my paperwork.jan k. | Premières impressions
The staff was so helpful and worked well with us. I would highly recommend this facility!!!Mary B. | Expérience générale
The staff and facility were very nice and helpful.Crystal B. | Premières impressions
Excellent serviceDEANNA K. | Expérience générale
very very good thank youRonald R. | Premières impressions
great help easyDean G. | Expérience générale
Everyone worked hard to get us the best deal. Chad was especially helpful when we came to put our things in the storage unit. The place was very neat and clean and the unit itself was immaculate.Mary B. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!