Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer service i received here was EXCELLENT. They listened to all the concerns we had with our pickup location and worked on trying to make it better for us. I appreciated that a lot
Andacabaye G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Britton S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janay B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R
|
Premières impressions
Évaluation :
5
Phillip was great, very appreciative of his assistance 👍
Clint H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mitchell S
Évaluation :
5
Phil and Benny did a great job; the transaction and install was quick and easy. Excellent customer service skills; both were very courteous and professional. Because this location is open on Sundays I will be bringing a lot of repeat business as well as recommending this U-Haul over many others that are more convenient.
Doc B
Évaluation :
4
My only complaint is that I was not allowed to leave the trailer at my destination and had to haul it 1 000 miles back.
Tim S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry Q
Évaluation :
1
The ten foot truck that we picked up sounded like the drive shaft was Going Out. The brakes were grinding, overall the condition of the uhaul was horrible not clean looked like it had been taking off roading layers off mud
Ashley P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Omar T
Évaluation :
2
Have accurate information!!! We were changed 3 times for the location for our rental. Very inconvenient and completely unprofessional. Truck location changed. New location DID NOT have our reserved Appliance Dolly. Moved to 3rd location while guaranteed that they had our Appliance Dolly. They DID NOT! Called a 4th time into Customer Service who could not locate an Appliance Dolly for us! I would like a credit please for this terrible day that we went through. Katy Lane location in Keller was nothing but rude and was not the least bit helpful. Benny at the Blue Mound location in Justin did his absolute best to help us and we appreciate it very much!!! Mark Balda
Mark B
Évaluation :
5
Phillip and Katelyn provided the help I needed thank you!
LAITH A
|
Expérience générale
Évaluation :
5
Staff was very friendly and help get the trailer setup! I've already told my friends about my experience and how impressive the staff and experience was. Thank you for all the help!
Jonathan B
Évaluation :
5
Kaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It's a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai H
|
Expérience générale
Évaluation :
5
Best service. Friendly staff
RF G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James R
|
Expérience générale
Évaluation :
5
Best U-HAUL location that I have ever worked with. The owners commitment to quality service was noticeably present.
Raymond T
Évaluation :
5
Phillip assisted us with the rental and was very professional and made sure the trailer we need was available and did the initial hookup and safety check before our departure. Drop off was quick and seamless.
Al H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Renesis B
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer M
Évaluation :
1
purchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN H
|
Expérience générale
Évaluation :
5
The renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful
Brittney H
|
Premières impressions
Évaluation :
5
The manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility's are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer M
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandy j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaseton W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Aaron A
|
Expérience générale
Évaluation :
4
The overall experience was great. Truck drove very well. A small issue with the truck return concerning fuel, but we sorted it out. Uhaul tries to put the customer on the hook for their own missteps, but I don't take that well. From now on do the job correctly so I don't have to do it for you. Otherwise it was a good experience.
robert b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry B
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH H
Évaluation :
5
Le client n'a pas laissé de commentaire.
adrian e
Évaluation :
3
No designating drop off location in the lot so it was a bit confusing. I was worried that someone would/could just drive by and steal the trailer but since I had documentation that I left it, I was okay with relinquishing my concern and handing it off to the uhaul dealer.
bill A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohsine F
Évaluation :
5
Merci
Mary M
|
Expérience générale
Évaluation :
4
Make the key drop box more visible!
Mason W
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENARJEEY R
Évaluation :
5
The MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD G
|
Expérience générale
Évaluation :
5
All good
LYNISS N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tailor M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tommie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tommie S
|
Premières impressions
Évaluation :
2
Charged an extra day even though it was turned at least 12 hours EARLY. Charged for extra miles when the miles were off and the website told me it would save me money to drop off at a farther location. Hours after drop off the employee called about the keys and in the middle of the message said never mind I'm looking at them. Employee checked vehicle in and sent receipt at least 2 hours after it was actually turned in and AFTER my account was charged an additional $75
Denise L
Évaluation :
5
Equipment was as expected. The real gem here, though, is the personnel. What a knowledgeable, courteous and helpful staff! Unexpected and most apprexiated!
Joseph S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam D
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci H
Évaluation :
5
Rodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS V
Évaluation :
5
The young man that helped me was very courteous, helpful and respectful.
Clark O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce L
Évaluation :
5
Outstanding customer service!
Joseph S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor T
Évaluation :
5
This place was great and professional. The gentleman in the yard directed us where to park the trailer. He disconnected the trailer from the truck. Big difference from the location in Kyle.
Jo B
Évaluation :
5
The young man that work there is totally awesome
Graylin E
Évaluation :
5
Excellent service à la clientèle.
Victor J
Évaluation :
5
Katelyn was awesome !!!
ARNOLD G
|
Premières impressions
Évaluation :
5
Get team to visit when you need a U-Haul for local or long distance u-haul.
Erik F
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA G
|
Premières impressions
Évaluation :
5
Manager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jai H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANCISCO T
|
Expérience générale
Évaluation :
5
Kaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas C
|
Expérience générale
Évaluation :
4
Employees are friendly but the location is not clean… I had to stay in the store for some of my reasons and couldn't breathe properly. The whole store smells like a restroom.
Ahmed P
Évaluation :
5
Benni was super helpful, knowledgeable, professional, and provided excellent customer service! My mother in law and I needed to rent an auto trailer. From start to finish was a smooth process. Great employee who definitely deserves a management position!
Shelby G
Évaluation :
5
Le client n'a pas laissé de commentaire.
douglas c
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES G
|
Premières impressions
Évaluation :
3
Respond with the final receipt faster
Gerald L
Évaluation :
5
Le client n'a pas laissé de commentaire.
bryce k
Évaluation :
5
N.D.
GENEVIEVE S
Évaluation :
5
Merci.
AJ F
Évaluation :
4
Le client n'a pas laissé de commentaire.
suzanne w
|
Expérience générale
Évaluation :
5
Great people to work with
Mario M
|
Expérience générale
Évaluation :
5
Manager was absolutely 💯 awsome.
KEITH C
Évaluation :
5
Everything was great
Ken G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Erik F
|
Premières impressions
Évaluation :
5
Awesome team!!
Anthony C
Évaluation :
5
Staff was/is super helpful.
Kevin D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather B
Évaluation :
2
I've rented U-Haul trucks for decades. Never have I received a truck with 1/8th tank of gas until the most recent experience.
Brittany W
Évaluation :
5
Thank You for easy rental
Zdenek D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie H
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malik F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanya T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATELYN B
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONARD V
|
Premières impressions
Évaluation :
5
The employee that helped me went above and beyond to ensure I had what I needed to make my move smooth. He truly was a lifesaver! This location has always been top notch!
Cody S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregg A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregg A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica E
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin J
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMIE O
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adam S
|
Premières impressions
Évaluation :
5
Nice and friendly customer service!!!
Tewanda J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda H
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jackie R
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANCISCO T
|
Premières impressions
Évaluation :
5
The new manager is awesome and staff friendly.
Catrina W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark B
|
Expérience générale
Évaluation :
5
We were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
anne c
|
Premières impressions
Évaluation :
5
The staff was very friendly and helpful. Both gentleman assisted with smiles on their faces.
Ashley B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sammy L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adriana K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxane L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tami H
Évaluation :
4
Nothing! This location met my expectations and the desk clerk was knowledgeable and guided my through the process expertly
David T
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim W
|
Expérience générale
Évaluation :
5
Nothing! Had an excellent experience. Staff were friendly and so helpful!
Jo-Anna D
Évaluation :
2
Le client n'a pas laissé de commentaire.
Billie K
Évaluation :
5
Don't change a thing everything was great unless you want to offer cheaper prices which would be a good thing. I enjoyed the rental experience and your personal.
Robert D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David G
|
Online Move In
Évaluation :
5
The customer service was very knowledgeable and helpful
Richard L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry K
Évaluation :
5
Thank you for keeping my valuables safe and secure.
RYAN N
|
Expérience générale
Évaluation :
3
Besides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn't care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD N
|
Expérience générale
Évaluation :
5
The man working was very calm and courteous and helped make a stressful situation easy. He's awesome.
Naomi S
Évaluation :
5
Awesome customer service!
Geronimo T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deven H
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorena L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Edwin V
Évaluation :
5
The staff was helpful and friendly. Great location.
Kyle R
Évaluation :
5
This was a great & safe place to store my life belongings
And the staff were very helpful and very nice
Ronald H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan C
Évaluation :
5
Great staff, easy in and out
James C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry M
Évaluation :
2
Paying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn't work
Erika D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffery C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffery C
Évaluation :
3
I was charged a different rate from my quoted price and I was under the mileage that I expected to drive. I was also told that if I brought the vehicle back in under 2 hours that I would have a rate reduction which that was a broken promise.
Climetha W
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEX J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arnold J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clayton T
|
Expérience générale
Évaluation :
5
Awesome service very helpful.
Jerry L
|
Expérience générale
Évaluation :
5
Everything was excellent!!! Recommended 100percent AAA!!!!!
Juan U
|
Online Move In
Évaluation :
5
My move out date was actually June 9th. I'm. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree B
|
Expérience générale
Évaluation :
5
This is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn't be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114
Julie A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kerry c
|
Premières impressions
Évaluation :
5
We had our entire household goods stored for over a year with zero problems!
scott f
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dan d
|
Premières impressions
Évaluation :
5
Michael was very helpful and did a great job!
SANDRA C
|
Premières impressions
Évaluation :
5
Stored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua H
|
Expérience générale
Évaluation :
5
Julie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard l
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randy D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sean s
|
Expérience générale
Évaluation :
5
Jule was very helpful. Understood what we needed and accommodated. Merci.
Debra W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamela D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH H
|
Expérience générale
Évaluation :
5
U-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina M
|
Premières impressions
Évaluation :
5
Julie is the absolute best! Very helpful and accommodating. Highly recommend
jason f
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joel M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felipe S
|
Expérience générale
Évaluation :
5
Great service
Paul G
|
Expérience générale
Évaluation :
5
Mike was very helpful and proy
RICHARD S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felipe S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONARD V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james g
|
Expérience générale
Évaluation :
5
Great service...
Enrique S
|
Expérience générale
Évaluation :
5
I kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk b
|
Expérience générale
Évaluation :
3
The vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret M
|
Expérience générale
Évaluation :
5
Awesome!!!!
GREGORY H
|
Expérience générale
Évaluation :
3
Somebody keeps fuc king with my luck
jeffery w
|
Expérience générale
Évaluation :
5
All my expectations were met!
STEPHEN R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
RONALD W
|
Expérience générale
Évaluation :
4
Online confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Le personnel était amical et serviable. It's just that the unit was not ready to move in as indicated.
Robert S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sharon B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa m
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Enrique S
|
Premières impressions
Évaluation :
5
Great job
GREGORY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter W
|
Expérience générale
Évaluation :
5
Start prorating if people move out early. Because you rent it out again before the paid up term.
Angela c
|
Expérience générale
Évaluation :
5
Outstanding service given by Julie
CATHERINE K
|
Expérience générale
Évaluation :
5
The that’s great have you noticed the Silletti before lorries been satisfied
deborah p
|
Premières impressions
Évaluation :
1
Had problems getting through the phone to change my credit card information. Checking out was a nightmare!!!
Dane G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily K
|
Expérience générale
Évaluation :
5
Everything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.
EMMETT J
|
Premières impressions
Évaluation :
5
Julie is awesome very friendly and helpful
PAULINE C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin S
|
Expérience générale
Évaluation :
5
Merci.
fernando l
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULINE C
|
Expérience générale
Évaluation :
4
Overall nice facility and friendly staff. Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.
Charles H
|
Expérience générale
Évaluation :
5
Friendly service and very helpful.
KARINA Y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin B
|
Premières impressions
Évaluation :
5
Great salesperson. Friendly, knowledgeable and very creative with her ideas.
David B
|
Premières impressions
Évaluation :
5
Outstanding
NICHOLE N
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH Z
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl W
|
Expérience générale
Évaluation :
3
To expensive
HENRY M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john D
|
Premières impressions
Évaluation :
5
Great service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!
STEVEN B
|
Expérience générale
Évaluation :
5
Very nice and helpful staff! I will recomment this storage to my friends and relatives.
JESUS F
|
Expérience générale
Évaluation :
5
We had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.
Gesila C
|
Expérience générale
Évaluation :
5
The gentleman took care of everything we needed and was very friendly and courteous.
Sherree B
|
Premières impressions
Évaluation :
5
This was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don't even have to get out of your car to open the gate. If you're going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.
Mary A
|
Expérience générale
Évaluation :
5
Mrs. Julie was so sweet and professional easy to deal with.
Maria S
|
Premières impressions
Évaluation :
5
Nos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.
james L
|
Premières impressions
Évaluation :
5
Outstanding customer service.
Carl W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliomanuel P
|
Premières impressions
Évaluation :
5
Great place!
VELTA Y
|
Expérience générale
Évaluation :
5
The personnel very attentive and friendly.
Monica R
|
Premières impressions
Évaluation :
5
Super friendly and helpful staff at both locations!
SHANE R
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
WISLEY H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott f
|
Premières impressions
Évaluation :
5
Justin was great, professional and friendly. He took good care of us!
linda g
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
mark f
|
Expérience générale
Évaluation :
5
Friendly staff!!!
TODD D
|
Premières impressions
Évaluation :
5
All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackie P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tom j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gussie A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery Z
|
Expérience générale
Évaluation :
4
We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY C
|
Expérience générale
Évaluation :
5
Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene
helene b
|
Expérience générale
Évaluation :
5
Always pleasant to deal with and got some ( good deals)!!!.
james i
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet B
|
Premières impressions
Évaluation :
5
I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS
TERRY G
|
Expérience générale
Évaluation :
5
Staff is always helpful and polite. They work hard and do it all with a smile.
Danny H
|
Expérience générale
Évaluation :
5
The only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa C
|
Expérience générale
Évaluation :
5
Staff worked very well to accommodate me coming in after hours.
Zachary S
|
Premières impressions
Évaluation :
4
Move out was Friday the 5th not the 9th.
BRIANA H
|
Expérience générale
Évaluation :
3
Only issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.
TIMOTHY N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ESTUARDO Q
|
Expérience générale
Évaluation :
5
Well worth spending the money . Great crew of men . Hard workers .
Brenda G
|
Premières impressions
Évaluation :
5
Julie is absolutely fabulous!!!!!
Jacqueline B
|
Premières impressions
Évaluation :
5
Julie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine S
|
Expérience générale
Évaluation :
5
Great place and great people. They go above and beyond to help.
JESUS F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth B
|
Premières impressions
Évaluation :
5
You are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter h
|
Premières impressions
Évaluation :
5
Always friendly and courteous staff everytime I visit this location.
Erick B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela P
|
Expérience générale
Évaluation :
3
Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn't get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That's in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you're moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn't bad.
MARIE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jane b
|
Expérience générale
Évaluation :
5
Very pleasant and helpful staff. Clean and secure storage.
Donald M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICKAEL O
|
Expérience générale
Évaluation :
5
The attendant was very polite and insightful. She made it a very quick and easy process
Steven M
|
Premières impressions
Évaluation :
5
Amazing service
Jodi S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jayson B
|
Premières impressions
Évaluation :
4
While we were there we priced climate control and ended up rented a 10 x 15
Dane G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa m
|
Premières impressions
Évaluation :
5
Julie is a very good manager
STEVE J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES P
|
Premières impressions
Évaluation :
5
Julie was very helpful and friendly. She went above and beyond to help me.
Lisa R
|
Expérience générale
Évaluation :
1
Air conditioning for climate control hasn’t worked in 3 months
Sebastian M
|
Expérience générale
Évaluation :
5
Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa d
|
Expérience générale
Évaluation :
5
Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.
kathrine S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Doug H
|
Expérience générale
Évaluation :
5
Great staff!
Pamela P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTI T
|
Premières impressions
Évaluation :
5
We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez
Manuel H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren C
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM J
|
Premières impressions
Évaluation :
5
Very helpful and friendly. Quick and Easy sign up process.
Scott M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dominic T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joel f
|
Expérience générale
Évaluation :
5
Great place
james m
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brenda B
|
Premières impressions
Évaluation :
5
Outstanding Customer Service!!
Rasaundra M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
helene b
|
Premières impressions
Évaluation :
5
Julie is friendly and eager to assist.
clarence m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh L
|
Expérience générale
Évaluation :
5
Julie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA F
|
Expérience générale
Évaluation :
5
Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa a
|
Premières impressions
Évaluation :
5
Agent on duty was very helpful
Danny H
|
Premières impressions
Évaluation :
5
Julie was super helpful and we appreciated it greatly!
Tyson W
|
Premières impressions
Évaluation :
5
Julie was very friendly and knowledgeable as well!
Debbie P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald M
|
Premières impressions
Évaluation :
5
Julie At Roanoke uhaul is the best ever!!
MICHEAL M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james g
|
Premières impressions
Évaluation :
5
Very helpful staff. Really great to work with..
steve p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles &
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon F
|
Premières impressions
Évaluation :
5
Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa a
|
Expérience générale
Évaluation :
5
Julie was friendly and most helpful!
edie h
|
Expérience générale
Évaluation :
5
Julie was always very helpful
Jeff b
|
Expérience générale
Évaluation :
5
All of my expectations were met!
STEPHEN R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicole s
|
Premières impressions
Évaluation :
1
Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3 400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gussie A
|
Premières impressions
Évaluation :
5
Julie is amazing! I refer people to this facility without reservation.
michael s
|
Premières impressions
Évaluation :
5
Julie was great!
Robert S
|
Premières impressions
Évaluation :
1
It is totally unacceptable, that after putting $10 000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It's not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDUARDO Y
|
Expérience générale
Évaluation :
5
Never a problem in over 10 years of renting! Would highly recommend!
GAYLE J
|
Expérience générale
Évaluation :
5
5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda G
|
Premières impressions
Évaluation :
5
Wish they had lights inside unit. Other than that it was excellent.
CAMMY F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy R
|
Premières impressions
Évaluation :
5
Wonderful and friendly customer service. Had everything we needed.
Nancy S
|
Premières impressions
Évaluation :
5
Your staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William C
|
Expérience générale
Évaluation :
5
The Justin Uhaul folks are fantastic. Super helpful and polite
Richard S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G
|
Expérience générale
Évaluation :
5
Thank you Julie for your kindness! God bless you! Thanks once again.
mary b
|
Expérience générale
Évaluation :
4
For 8’ wide units -side access was about 2’ on one side- unable to open door or storage
Especially when a “neighbor” was parked off center
Also very difficult to back into the narrow space
STEPHEN M
|
Expérience générale
Évaluation :
5
They were very accommodating!
jeanette r
|
Expérience générale
Évaluation :
5
Julie was excellent
Very helpful and professional
Made our transition easy and delightful
Christopher R
|
Premières impressions
Évaluation :
5
Lady very helpful in making my move in much easier. Great to do business with this lady.
William C
|
Premières impressions
Évaluation :
5
Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason r
|
Premières impressions
Évaluation :
4
Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move.
rocki A
|
Premières impressions
Évaluation :
5
We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael M
|
Expérience générale
Évaluation :
5
Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY t
|
Expérience générale
Évaluation :
5
Nice clean facility, easy to locate and friendly staff.
Musa J
|
Premières impressions
Évaluation :
4
Good service
ben f
|
Expérience générale
Évaluation :
4
Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN H
|
Expérience générale
Évaluation :
3
Need to find something better than the card that hardly ever worked.
chris s
|
Expérience générale
Évaluation :
5
I will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE H
|
Expérience générale
Évaluation :
5
Excellent service!!
Karl N
|
Expérience générale
Évaluation :
5
Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan S
|
Premières impressions
Évaluation :
5
Very nice and helpful!
jeanette r
|
Premières impressions
Évaluation :
5
Thank you, for keeping my things safe!
KIMBERLY H
|
Expérience générale
Évaluation :
5
Great team to work with.
nancy w
|
Premières impressions
Évaluation :
5
Great service!
Nathan O
|
Premières impressions
Évaluation :
5
The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay H
|
Expérience générale
Évaluation :
5
Marty was extremely helpful, courteous and easy to work with.
michael h
|
Expérience générale
Évaluation :
5
Very helpful, the people were courteous.
Elbert F
|
Réservation
Évaluation :
5
Staff was always available, friendly and helpful. I only moved out due to my relocation.
CARL B
|
Expérience générale
Évaluation :
5
The staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair S
|
Expérience générale
Évaluation :
5
.
DORIS S
|
Expérience générale
Évaluation :
5
Staff were friendly and easy to deal with.
chad s
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
CHARLOTTE L
|
Expérience générale
Évaluation :
5
The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey m
|
Expérience générale
Évaluation :
5
The staff were very friendly and made my moving experience great !!!
brent M
|
Expérience générale
Évaluation :
5
Excellent
SHARON P
|
Expérience générale
Évaluation :
5
Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA B
|
Expérience générale
Évaluation :
5
Thank you all. Staff are awesome thank u
lorie c
|
Expérience générale
Évaluation :
5
I will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary w
|
Expérience générale
Évaluation :
5
Very good experience
rick m
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.