The staff was professional, friendly, and helpful. Very nice facility that I would recommend for both your truck rental and storage needs.Jacob R. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Kakaako
Pour nous contacter
Honolulu, HI 96814
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The facility is well secured and maintained and staffing is excellent. Additionally, it is in a convenient location to downtown and affordable.SUSAN L. | Expérience générale
It was all very good. No comments.Nader H.
Le client n'a pas laissé de commentaire.Danyelle M.
Le client n'a pas laissé de commentaire.LAURALEE R.
Great service , nice clean truckDavid C.
This storage facility is staffed with friendly, helpful people, there are always dolleys & carts available to use, trucks for rent, and the hallways are spacious & well-lit, with temperature control to keep your items stored in good condition. I highly recommend them & would use them again if I needed storage in Honolulu. Mahalo!Jennifer K. | Expérience générale
Always appreciate the service hereSteven M.
Easy and affordable vehicles. Staff is kind and knowledgeable.MARION I.
Le client n'a pas laissé de commentaire.WILLIE O.
Le client n'a pas laissé de commentaire.Jerry S.
The staff is super friendly and helpful.STEVE G.
Put a couple of roach traps in the vans.Israel R.
I would tell someone to find a place with lower mileage rates.Troy H.
Ipolani Moss is the best! Great staff member!Kyle Charles A. | Expérience générale
Staff were fantastic and helpfulDavid C.
N/A. Great customer service, and ease of use.Caroline C.
Le client n'a pas laissé de commentaire.Jacqueline F.
Thank you Ms. Ipolani for all your help and for making my moving experience that much easier.Nimesia S.
Le client n'a pas laissé de commentaire.AMBER C.
Le client n'a pas laissé de commentaire.Ronald N.
Le client n'a pas laissé de commentaire.JULIANNE C.
Gas tank was half full, so it's hard to gauge how much gas you've used (to fill it up before returning). Customer service at this location was the best I've experienced though!Kaochiew S.
Le client n'a pas laissé de commentaire.Brianna W.
Le client n'a pas laissé de commentaire.CAROLINE S.
Fast and easy pickup and drop off, very kind and helpful!Ryan H.
Proper maintenance of vehicles cause that truck gave me anxietyTASHANE T.
The associates always gave excellent customer service. They were approachable with anything you may need.Brian I. | Expérience générale
Le client n'a pas laissé de commentaire.Karen G.
I wasn't informed about the difference in proce per mile. I estimated that I would have been at 100 miles so the price for what I signed was 0,89 $ /per mile. I wasn't told that because I returned it will only 85 miles that I would be charged almost twice as much. It cost me almost double to drive 15 miles less.CAMDEN J.
Le client n'a pas laissé de commentaire.Yakov B.
April thank you for your great customer service that day!!TRACIE H.
Great service! Easy, friendly and affordable!JOANNA L.
Le client n'a pas laissé de commentaire.Eugene S.
My vehicle was not inspected when I dropped it off while I was there. I think it would provide mutual understanding for the post-rental inspection to take place with the customer. Also, I liked the online pre-rental damage assessment concept with the photos but the images were not high resolution enough to actually see the damage. They had a nice system of placing little decal Xs where previous damage was obvious.Robert J.
Le client n'a pas laissé de commentaire.Jacob R. | Premières impressions
Great people working in this officeRICARDO R.
Manager very helpfulCourtney F. | Premières impressions
Le client n'a pas laissé de commentaire.JANETTE A.
There was an odd smell inside, but other then that everything was perfect.Chelsea L.
Le client n'a pas laissé de commentaire.JACOB R.
Very easyLuke R.
Very helpful when renting a van and storage unit today.Lisa M.
Thanks for the BEST service.Karol A.
Le client n'a pas laissé de commentaire.SEAN H.
Le client n'a pas laissé de commentaire.Monica T.
Le client n'a pas laissé de commentaire.MAIRAGI W.
Glad they had vans availablePeter P.
First time renting a storage unit. Great experience! Extremely friendly and helpful staff!!!!Dean Y. | Expérience générale
Have accurate info about odometer and dual tank. They were both reported in an inaccurate way which would leave me paying a bit more. It wasn't much, but it left a sour taste.Yerachmiel K.
Staff at UHaul Kakaako are outstanding and always ready to help A+++charles b. | Expérience générale
Le client n'a pas laissé de commentaire.Guy S.
Le client n'a pas laissé de commentaire.Seth R.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Lady in the office is super nice, great customer service. The van was clean, and it got the job done. Came a day early to check out the van and ask questions, she was super helpful and knowledgeable. That being said, the app with the contact less check in is trash. The app was giving me the run around to check in and get my van. So if you do rent from here. Don't use the app to check in, it's a 30 minute headache to do something that should have taken les then a minute to do. Bottom line, people better then robots.Sean W.
Great Customer service GirL..... MaHaLo ...RICHARD C.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.STERLING S.
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.VERKISHIAK D.
Quick friendly and efficient transaction- perfect!Laura L.
Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!Gary G. | Premières impressions
Good and new strong truckJuan A.
Very helpful and friendly staff allow me to make changes necessary to my needs. Great service and hours. Absolutely recommend to anyone who needs the facilities or trucks. Mahalo!JON D.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Peter P. | Expérience générale
Service superb and personnel excellent. Great place to rent a van.WENDELL H.
Bringing the truck back was hard to do as there were no spots to park afterhours so I had to call and park in front of the garage and make sure it is fine. There is a parking lot just across the street by a rent a garage area, perhaps a deal could be made with that company to let uhaul use their parking lot for spots to bring back trucks afterhours. Also, the driver door needed to be shut hard or it would register as open. Besides that, everything went great! I would recommend this uhaul.CODY B.
Not charge a 25 $cleaning fee when it was returned as it was picked up. And charged without warning or explanation. Not happy about that. Otherwise understanding staff and easy transaction. Just can't stand surprise fees?! DissapointedTIFFANY D.
Staffs are very friendly and helpfulJeanne E.
Le client n'a pas laissé de commentaire.Joyce C.
Ipo and Mark are fantastic! Thanks!PATRICK P. | Expérience générale
Le client n'a pas laissé de commentaire.Ariana A.
just a storage facilityJohn P. | Expérience générale
Everything was great, easy check in easy check out, helpful staff, thanks:)Sarah H.
All i know things were perfect for me it went as smooth as can be 5 stars âï¸Alan C.
Excellent services, great staff!!charles b. | Premières impressions
Le client n'a pas laissé de commentaire.VERKISHIAK D.
Le client n'a pas laissé de commentaire.YUCHAE K.
The GM Ipo and her staff are consistently professional, friendly, efficient, and great to work with when we need their services. They are truly outstanding! I highly recommend this U-Haul Storage location.STERLING S.
Le client n'a pas laissé de commentaire.Ryan T.
Very convenient location, and the staff was friendly. Uhaul was clean and maintained. My only issue was trying to find parking for my personal vehicle, but the young woman working accommodated me by helping me move the uhaul.JENNIFER K.
Le client n'a pas laissé de commentaire.Eduardo B.
Le client n'a pas laissé de commentaire.JOEL B.
Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.Divine D. | Expérience générale
great people at Kakaako Uhaul !John R. | Premières impressions
Le client n'a pas laissé de commentaire.Randall H.
Le client n'a pas laissé de commentaire.Anita A.
GM Ipo, Mark, and Lorraine were extremely helpful, professional, efficient, and always friendly, in assisting our company with a van rental. Highly recommend them and this U-Haul Storage location!!Mark S.
Le client n'a pas laissé de commentaire.Joey B.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Craig M.
I was absolutely Pleased with the Excellent Customer Service from both the beginning to the end! This staff is The BestðŸ¤-ðŸ¤-ðŸ¤- Extremely Helpful and so friendly! I really appreciate all their trouble of assisting me and I HIGHLY RECOMMEND this U-Haul service to all! Will definitely go back to them again! They go above and beyond on making sure your needs are fulfilled! The Cargo Van was AwesomeðŸ¤- Thank You so much!Karen F.
The staff was great and displayed great teamwork.Brian I. | Premières impressions
none at this timeBryan K.
Le client n'a pas laissé de commentaire.Jenalyn N.
Le client n'a pas laissé de commentaire.LIAM PATRICK R.
Very helpfulDOROTHEA C.
Le client n'a pas laissé de commentaire.Mark O.
Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.Rick L. | Premières impressions
Le client n'a pas laissé de commentaire.Maelene S.
Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!CARMEN G. | Expérience générale
Le client n'a pas laissé de commentaire.TODD T. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan C.
would rent again. good customer service. very easyDavid H.
I'm an experienced truck driver, so I was a able to move out of the cramped parking spot without assistance, but experience is not a rental requirement and the close proximity that the vehicles are stored in create a liability issue I almost wouldn't want to gamble with a second time.CELESTE K.
Le client n'a pas laissé de commentaire.Michelle N.
Le client n'a pas laissé de commentaire.Travis K.
Good rental good service. Truck well maintained. You might mention it is mandatory to take photo of license with smart phone.THOMAS B.
Outstanding customer service. Sharing the aloha every step.EDWARDMICHAEL H.
Service was great and very helpful.Dylan S.
Le client n'a pas laissé de commentaire.Fred T.
Ipo Moss was very nice & accomodating. The process was fast & easy for check in & check out.Toni P.
Le client n'a pas laissé de commentaire.DARLENE K.
Le client n'a pas laissé de commentaire.AISHA CERELINA H.
Le client n'a pas laissé de commentaire.KRIS O.
Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.Michael H. | Premières impressions
Ms Ipolani was very friendly and helpful! Mahalo!Svetlana W. | Premières impressions
I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.Shekaiba S. | Premières impressions
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.Marcelo S. | Premières impressions
Le client n'a pas laissé de commentaire.Marlene M. K. | Expérience générale
Le client n'a pas laissé de commentaire.Shari D. | Premières impressions
Very nice customer serviceDivine D. | Premières impressions
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.Jessica G. | Expérience générale
Le client n'a pas laissé de commentaire.Sean P. | Expérience générale
Great experience!! Always friendly! Always clean with parking and dollys!Lee A. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew P. | Premières impressions
Quick and easy set up of my account. The staff was helpful and friendly.Vanessa S. | Premières impressions
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!John R. | Expérience générale
Le client n'a pas laissé de commentaire.Marlene M. K. | Premières impressions
Le client n'a pas laissé de commentaire.GERREN S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK P. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald P. | Premières impressions
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previouslyHOWARD K. | Expérience générale
I like u haul company I feel my things are safe and I like the service and friendly people there. It's convenient for me to get there Thank you for your help. For Linda duhaylonsodLinda D. | Premières impressions
Le client n'a pas laissé de commentaire.Chris M. | Expérience générale
Mark did a great job walking me through the process and was friendly and efficient.Ryan T. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA LEW ANDREWS W. | Expérience générale
Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankfulMaleah T. | Expérience générale
Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!Kathy S. | Expérience générale
Le client n'a pas laissé de commentaire.abigael j. | Expérience générale
Le client n'a pas laissé de commentaire.Arnel P. | Expérience générale
Ipolani Moss went above and beyond to accommodate my storage needs.Kat K. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA P. | Expérience générale
Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!Yvette G. | Premières impressions
I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.derek y. | Expérience générale
Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.Lori A. | Expérience générale
Le client n'a pas laissé de commentaire.MARY R. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie B. | Expérience générale
Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)Jessica G. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew E. | Expérience générale
Le client n'a pas laissé de commentaire.Mekedese E. | Expérience générale
Thank you Mark!PATRICK P. | Premières impressions
Your employee, and I'm sorry but I can remember her name. It's been a long hard day. However, I didn't forget her excellent communication skills and courteous people skills. She was also friendly, did not make me feel rushed throughout the transaction and did so in a timely manner. After revealing, I was overdue in picking up my cargo van from the Kilihau store, she offered to notify and change the time which made it convenient for me. OUTSTANDING! I was very grateful and relieved the stress I was facing. When I return to my storage locker today, I will obtain her name and those after her shift to continue this letter of appreciation. THANK YOU.lorna a. | Premières impressions
My only comment is the door to units is very difficult to manage when you have a cart full of items, it is hard to make the turn and manage to keep both doors open and push the cart by yourself. Just about every time , I struggled with my items falling off the cart. Other than the doors, everything was great!!Julie H. | Expérience générale
I'm filling this out for my son. He had to rent a van & then put his dorm room items in your storage. I was able to get this all ordered for him from California. Not sure of the gal who helped us, but she was outstanding. My son was so stressed and she was so patient with him. He was grateful to her and your company. I also thank you so much. Tyler & momTyler M. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy S. | Premières impressions
Service was exceptional!Jada W. | Premières impressions
I want to thank everyone at u haul storage for taking care of me. That are very helpful in helping me storage my things in a safe place. I will recommend all my family and friends to them. And I will come back to them when I need to. Thank you Linda duhaylonsodlinda d. | Expérience générale
Very helpful and accessible!darron b. | Expérience générale
Le client n'a pas laissé de commentaire.sergio s. | Expérience générale
Great staffTHOMAS M. | Expérience générale
Le client n'a pas laissé de commentaire.Gertrude L. | Expérience générale
Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!Harrison F. | Premières impressions
Staff was very helpful and accommodating with finding us a unit that fit our couch.Nicholas W. | Premières impressions
Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.EDGAR BUENO B. | Expérience générale
I will never use againHyun Dal S. | Expérience générale
Great service. Much mahalo.Jude R. | Premières impressions
Went to look at a few storage units this one was by far the cleanest with the best staffMarc M. | Expérience générale
Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.LEE L. | Expérience générale
My card doesn't work, but Staff said this would be resolved next week.Audrey B. | Premières impressions
Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.Cami M. | Premières impressions
Very personable and helpful.Gertrude L. | Premières impressions
They are kind and friendlyYoshio S. | Premières impressions
My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.MARIAN B. | Expérience générale
Overall, the storage facility and my experience there were great and I'd recommend them to others.JEFFREY J. | Expérience générale
Very friendly and nice to work with. The location is clean and easy to access. Merci.Stephanie B. | Premières impressions
We had a great experience here!Sherry W. | Expérience générale
Staff very helpfulShaynese B. | Premières impressions
Friendly, helpful. Lots of ALOHA 🌺ALFREDA W. | Premières impressions
Storage facilities are well maintained and the staff is courteous and professional.ROBERT F. | Expérience générale
Great friendly staff A positive experience. A feather in U Haul' cap for sure.Juan s. | Expérience générale
You guys are very nice to talk and rent from thank you very much monicaMONICA C. | Premières impressions
Everyone was friendly, helpful, and efficient; the storage place itself is very secure.Holly B. | Premières impressions
The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.Grady D. | Premières impressions
Great professional experience!Eric T. | Expérience générale
The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.CHRISTOPHER K. | Premières impressions
Lorraine provided excellent customer service. Very kind and knowledge.Kimberly L. | Expérience générale
I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.Christine F. | Expérience générale
Good value, facility is clean, good security and access. Customer service is very good.Eric T. | Premières impressions
Excellent customer service. Knowledgeable and friendly employees. Great location.Kimberly L. | Premières impressions
Ipolani was very helpful.Colleen U. S. | Premières impressions
Fast, friendly and efficient.Charles P. | Premières impressions
Great experience.Cassandra S. | Expérience générale
Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.Susan M. | Premières impressions
Most affordable storage option compared to other storage facilities on island!Ericson C. | Expérience générale
Overall good facilityAllen C. | Expérience générale
Easy to use and convenientSean P. | Premières impressions
It’s so good to useful storage and all the staff are a very friendly!!Hyun Dal S. | Premières impressions
Excellent customer service!Christine F. | Premières impressions
Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!Machelle P. | Expérience générale
Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).kaoru m. | Premières impressions
Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.christie j w. | Expérience générale
The facility is much improved over several previous management companies.ELIZABETH B. | Expérience générale
Excellent service from SeanCarlos M. | Premières impressions
top and fair pros !John R. | Premières impressions
No commentsSajge C. | Expérience générale
Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazardYasu N. | Expérience générale
I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?David H. | Expérience générale
Thank You So Much Jeremy!! From Lani and Bond #1070darlani k. | Expérience générale
First class service!!!WILLARD H. | Réservation
Unpleasant and rude staff. Threatened to evict me if I didn't furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.TAI K. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!