Évaluations des clients U-Haul Moving & Storage of Kalamazoo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kalamazoo

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Angela K. le

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Vert friendly staff and extremely helpful/caring. Thanks!

Brenda W. le

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Took a long time with the pick up process 40 min and long line

John W. le

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The biggest issue with your location is something you cannot control. Road work on Portage Road that makes picking up and dropping off vehicles a logistical challenge. One other issue on pickup was that the office was staffed with a single person creating a line during pickup. There were three people staffing when I dropped off so that went much quicker. I will say all the staff I met were friendly and helpful.

Justin B. le

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Best u haul experience iv ever had. Thank you to all the employee at the portage road u haul store! I'll be using you again!

Cierra M. le

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My experience with U-Haul was very poor and I am very disappointed, I will not use U-Haul services again and will not recommend to others. The representative that helped me at my location was very rude. When I arrived my original assigned truck was parked between 2 other trucks. I went inside to advise the rep of the this and he was very rude in his explanation and did not want to help at all. I returned my truck 2 hours early and I was double charged for my rental. My truck was completely empty when I first picked it up and that is how it was returned and I was still charged for gas. The rep I dealt with was supposed to update my rental with the new truck he assigned me and he didn’t so once I went to return the truck I had issues with the mileage and gas gauge photos being accepted on my mobile device. It was an all around not good experience, and as I stated I will use U-Haul again or recommend to others

DANIEL S. le

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Very unprofessional. She would rather mop the floors then to help me, a customer. The location was hard to get to if you just moved here from out of state. Wanted to drop dolly at different location closer to house but customer service said I wasn't allowed and had to go back to the rude lady. Don't rent from Portage road location unless you're desperate

Anna D. le

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Le client n'a pas laissé de commentaire.

Nathan A. le

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The license plate was basically sheared in half, and the guy who installed the trailer onto the hitch didn’t bother to tell me my hitch Ball was too big(2”) And the trailer was just resting on top of it. Could have heavily came off when I stopped and caused damage to my vehicle and trailer.

John W. le

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Your staff were excellent. Very welcoming, kind and helpful. They made the whole experience worth it. You should honor them in some way. The trailer I rented was a bit difficult. We had to play with it for a while to get the ramp angles just right to load the car. Then you couldn't open the car doors and had to climb out the windows. Also the lights didn't completely work. However, I would rent it again because of your staff. Wonderful job.

Rebekah S. le

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No improvement needed. It was fast, associate was very friendly and helpful, truck was great and help on phone with changes was easy and friendly. Great experience!

Brian C. le

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Truck had garbage in the cabin, had a spare and the TPMS light was on along with told me tank was full and when I got out to the truck had less than a 3/4 tank and miles were not exact.

Brooke A. le

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They had no idea what I had reserved and I did not get the extras I ordered. Very disappointed.

Stewart W. le

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Make sure equipment is clean and that there are jacks to be able to disconnect trailers from vehicles without having to lift them up and prop them on something. Make sure that they have good tires on them and that the equipment is decent that Uhaul used to always have.

Robert H. le

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Le client n'a pas laissé de commentaire.

Gregory G. le

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Great Service, Great Location!

Margaret C. le

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Le client n'a pas laissé de commentaire.

Bruce J. le

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They were very helpful and answered all our questions and gave a good review of the operations of the truck we rented.

Julia B. le

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Le client n'a pas laissé de commentaire.

Stevenharvey M. le

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Le client n'a pas laissé de commentaire.

Allenrobert-Buch B. le

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Great experience dropping off the truck. Very quick and effective. Great jog by the gentleman that check in the trick.

Timothymichael Z. le

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Dealt specifically with Christian and Ryan who provided excellent customer service.

Dominic G. le

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the staff was extremely helpful and attentive to my needs.

Dorothylouise W. le

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Absolutely nothing everyone friendly professional and a great experience for me. Excellent customer service.

Noe B. le

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Le client n'a pas laissé de commentaire.

Janice N. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Tia F. le

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Le client n'a pas laissé de commentaire.

Amy S. le

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Have more people for check ins and such. I arrived at 8:30 but was not leaving with my trailer until after 9 and that was with me doing the quick check-in online. The people there were going as fast as they could but one more person would have helped tremendously someone that could hook trailers or check-in equipment so that the person on the registers didn't have to leave with every customer.

Pamela L. le

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Staff was very friendly and helpful

Jameswade C. le

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Explain the charges and fees better. Truck was dirty when I rented it.

Ricky W. le

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No complaints everyone was great

Sherrylyn M. le

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Le client n'a pas laissé de commentaire.

Elizabethannelie B. le

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Le client n'a pas laissé de commentaire.

Luis C. le

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Ryan Revis was very helpful and deserves a raise

Janelys M. le

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This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Jessica I. le

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I regret choosing this location for my unit.

william p. le

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It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Paul V. le

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These 2 guys ROCKED it! I hope I get them on the next move in August

patricia h. le

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Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Jordan T. le

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card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

GILLIAN W. le

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Very helpful in assisting

Rozlyn R. le

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The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Michael K. le

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We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Zachary P. le

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Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

luis v. le

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YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Alyssa L. le

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Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Daniel F. le

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Friendly staff

landry l. le

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Never been contacted regarding my account, and every time I call they say they'd call me back...

Becky T. le

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Friendly helpful staff!