Évaluations des clients U-Haul Moving & Storage of Kalamazoo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kalamazoo

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Cathy N.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Great experience being that the 2 men working were so pleasant!!!

Ronald E.
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Le client n'a pas laissé de commentaire.

JEFFREY ROBERT S.
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Le client n'a pas laissé de commentaire.

Ezra R.
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nice people

Christy C.
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Everything worked well, and the service was great!

THERESA MARIE R.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Le client n'a pas laissé de commentaire.

Linda C.
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fantastic service they came to our car outside. really nice

Paul T.
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I was overcharged for use and the Manager Francesca was very rude.

Stephen F.
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Le client n'a pas laissé de commentaire.

QUENTIN DAYTON L.
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Le client n'a pas laissé de commentaire.

Darcey E.
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My trailer was not checked in when it was delivered, I had to call the regional store to get a manager to handle the check in.

Michael R.
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Le client n'a pas laissé de commentaire.

Duanedouglas P.
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Le client n'a pas laissé de commentaire.

ANDRE JEROME R.
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Le client n'a pas laissé de commentaire.

Elaine W.
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It was difficult to find my van in the lot; the counter person could have been more explicit in sending me to the right area. I had to return to inquire, and she was engaged with another individual. That's all-- just let people know WHERE their vehicle is, and how they should exit the lot.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Patrick K.
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Le client n'a pas laissé de commentaire.

Eva H.
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Continue the excellent services. Thanks U HAUL THE WAY TO GO!

Holly D.
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Le client n'a pas laissé de commentaire.

Janielle M.
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The trailer I rented was in operational condition but there was some packaging long cardboard and some wood debris left over from a previous renter. I cleaned it out and swept it before I returned the trailer so it would be clean for the next renter.

Robert V.
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Le client n'a pas laissé de commentaire.

DIANAMARIE D.
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Pick up and drop off was easy and quick. I used the Portage St. Kalamazoo, MI location

Dennis P.
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Le client n'a pas laissé de commentaire.

Samson K.
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Le client n'a pas laissé de commentaire.

Bruce G.
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Le client n'a pas laissé de commentaire.

Jose P.
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Le client n'a pas laissé de commentaire.

Betty S.
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Le client n'a pas laissé de commentaire.

Nancy S.
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Le client n'a pas laissé de commentaire.

Airel E.
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Le client n'a pas laissé de commentaire.

Cheryl J.
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Le client n'a pas laissé de commentaire.

Eric B.
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Very poor customer relations

Terrynorman P.
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Le client n'a pas laissé de commentaire.

Connie J.
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Le client n'a pas laissé de commentaire.

Williamcarl P.
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Le client n'a pas laissé de commentaire.

Tiffany R.
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Over all we had a decent experience with U-haul. This was our first time and the employees did a good job with helping us figure out what we were doing. We had some issues with the online services and an issue with an after hours fee that we should not have obtained as we did not use any after hours services. When I called the employee was very polite and solved the issue for us right away. Over all, it was about what I expected. Thank you U-haul.

Thomas I.
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The truck I picked up was filthy on the inside and out. I spent 30 minutes hosing out the truck before I could load it. I couldn't even see out of the windshield it was so dirty.

Heidi H.
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Le client n'a pas laissé de commentaire.

CATHERINE IRENE B.
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Le client n'a pas laissé de commentaire.

THOMAS NEIL S.
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The lady that did my initial paperwork was excellent. The gentleman that checked me back in when I dropped it off was also excellent. The truck has seen better days. It was clean but didn't really run very well.

Betty D.
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Le client n'a pas laissé de commentaire.

KIMBERLYELAINE B.
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What I really enjoyed was everyone was very thoughtful and very kind.

LATONIALYNN P.
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The uhaul worker was very helpful and helped out.

MICHELLELYNN H.
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

RONALD HARRY W.
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The staff was nice and helpful facility was clean and they also practice social distancing

CAMERON WILLIAM H.
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Everyone was doing their job but disorganized or something. chose mobile checkout for the quick process and lack of contact(with covid less contact is always better) however the key was not ready when I arrived. I ended up having to wait around 30 minutes inside the store for someone to hand me the key behind the counter. seems odd. with my experience today there was no difference provided by using the upgraded contact-less process vs just going in and waiting in line. one other small point, my pickup time remained the same even though the process to get the keys to me at least 30 minutes past that.

KURTISHA ARLISA G.
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Le client n'a pas laissé de commentaire.

Jesse D.
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Le client n'a pas laissé de commentaire.

ROBERTKENNETH T.
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Due to Covid we did not go inside the facility. The gentleman that came out to accept the truck for drop-off was pleasant. This facility could use a little more parking area. It seemed a bit congested knowing there will always be a vehicle coming with the truck to pick-up or drop-off the driver.

David O.
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Le client n'a pas laissé de commentaire.

Jeffrey L.
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From reservation to return I had contact with four employees and everyone of them was pleasant and efficient. Thank you, you all started my day off pleasantly.

STEPHEN NATTMOUS D.
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thanks

Sarah D.
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Le client n'a pas laissé de commentaire.

RUTH R.
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Make sure that if someone makes and early reservation for a dolly there will be one available

Nathan H.
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Great staff that helped get everything squared away

Jesse Y.
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Le client n'a pas laissé de commentaire.

Kristen M.
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Le client n'a pas laissé de commentaire.

brian V.
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I assumed by ordering on line I would get what I reserved... The truck I got and the times I requested did not match... It worked out because I was flexible and the counter clerk couldn't have been nicer trying to make something work... I would have been real disappointed if I actually had to have what I requested...

MICHAEL FERRANCU M.
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Le client n'a pas laissé de commentaire.

Troy T.
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Le client n'a pas laissé de commentaire.

James S.
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The staff was very helpful with everything

Mark R.
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Le client n'a pas laissé de commentaire.

Linda S.
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Le client n'a pas laissé de commentaire.

Aminjaque F.
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Ryan helped me with renting a van and was very helpful in getting me a storage unit at the last minute. Great customer service skills.

Jean H.
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

Gavin B.
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Friendly, Quick and Organized for such a tight location.

Wayne H.
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Le client n'a pas laissé de commentaire.

Danieldwane M.
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Guys are nice amazing people

Ivory M.
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Le client n'a pas laissé de commentaire.

Arthur P.
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Customer service worked with us and was very informative and helpful.

Meana S.
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Le client n'a pas laissé de commentaire.

Derek S.
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This was a full-scale moving supply center. All moving supplies appear adequately stocked and there are trailer hitch parts and accessories available.

Willielewis R.
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Great job from the young man that helped me with my trailer rental hook up and disconnect.

Antoinette S.
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Le client n'a pas laissé de commentaire.

Wayne L. H.
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Le client n'a pas laissé de commentaire.

Matthewdavid S.
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Josh was working his butt off trying to get everyone in and out in a timely manner. He was pleasant and did not get frustrated with the potential stress of a line of people out the door. Good job Josh

george S.
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Le client n'a pas laissé de commentaire.

Michael B.
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Christian at the front counter was awesome, the trailer was awesome, best trailer I've pulled, but the extreme lack of communication was tough to deal with, I called multiple times with no answer, one time somebody there picked up the phone then slammed it back down to make it stop ringing. Please hire more people. Check in was extremely slow even though I checked in on line, check out was much smoother.

Tori G.
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100% would recommend this location again! I left a review about the two women who assisted me, but they were amazing and so incredibly helpful!

Hondaa B.
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I originally ordered a truck from National Mini Storage Gull Rd U-haul location and was transferred to the Potage Rd location with a phone call two minutes before I was scheduled to pick up vehicle. Portage Rd location was VERY accommodating. Give 5 ⭐

Benjamin K.
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Reservation was at 10am, waited 40 minutes before being helped. Clerk kept interrupting my checkout to do other things. Other clerk's mask was hanging below his nose. Truck was dirty inside and the driver side door didn't latch well. Gas measurement was wrong upon picking up truck. Was told there'd be 3/4 tank. There was less than 1/8 tank. Had to get gas before loading. My worst uhaul experience yet.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Danieldwane M.
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Even though they rented the trailer out I requested they were very nice and the manager and assistance manager was nice respect for my needs defiantly recommend

Tim C.
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Allow one day rental at a lower price.

Daniel G.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Glenn M.
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Le client n'a pas laissé de commentaire.

Paul R.
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The Truck that I rented with 50k miles on it did not have working A/C. The key was difficult in the ignition to start which ended up in a roadside request and a delay for me.

tiana B.
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The workers were all busy doing something outside and my mobile pickup was not exactly how I expected it because I had to go meet with a rep but everyone was super nice and informative

Chris J.
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I was charged for a furniture dolly when one was not placed in the truck. The location was too busy and understaffed to try and get the dolly upon pick up. Also opted for the ride share online option to limit contact during the pandemic but had to go inside the business to receive the key which had upwards of 10 people in the small building. Solo attendant didn't seem to have any urgency. I finally interrupted Him after 20 plus min to get the key. Upon return the employee receiving the truck said he would take the charge for the missing dolly off and did not.

Devon B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Danieljohn V.
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They were extremely slow with the customers. When I returned the equipment they told me just to leave it because they were so busy. Maybe that's a good thing.

Peggy W.
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The trailer leaked and the water soaked through books, clothing, blankets, etc. Very angry at the quality of the trailer!

Allison W.
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Improve telephone wait time, other than that, nothing was wrong with my experience!! Great staff!!!

Jeryl J.
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Le client n'a pas laissé de commentaire.

Donalddamian S.
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Everyone I worked with was very professional. I spoke with an employee on Sunday and we had a problem getting keys to a dorm room. The Uhaul employee was very helpful and he set us up for pickup today. I also talked with a newer employee that did prep on the vehicles and he made sure I was all set. I did have a problem Saturday with the website but spoke with Stephanie that day and she had made sure it was all set up. The gentleman I spoke with today set everything up and sent me on my way. Very smooth rental. Thank you.

George N. | Premières impressions |
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The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Martin R. | Premières impressions |
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The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Lisaann K. | Premières impressions |
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Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Luis C. | Premières impressions |
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Ryan Revis was very helpful and deserves a raise

Janelys M. | Expérience générale |
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This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Jessica I. | Expérience générale |
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I regret choosing this location for my unit.

william p. | Expérience générale |
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It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Paul V. | Premières impressions |
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These 2 guys ROCKED it! I hope I get them on the next move in August

patricia h. | Expérience générale |
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Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Jordan T. | Expérience générale |
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card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

GILLIAN W. | Expérience générale |
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Very helpful in assisting

Rozlyn R. | Expérience générale |
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The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Michael K. | Réservation |
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We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Zachary P. | Réservation |
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Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

luis v. | Réservation |
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YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Alyssa L. | Expérience générale |
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Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Daniel F. | Expérience générale |
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Friendly staff

landry l. | Expérience générale |
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Never been contacted regarding my account, and every time I call they say they'd call me back...

Becky T. | Expérience générale |
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Friendly helpful staff!

Non reviews have been submitted for this location.

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