Customer Reviews for U-Haul Moving & Storage of Kalamazoo

6 809 évaluations

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Customer service was terrible

Kennita W. 
Évaluation :
5

Amber Fleser was very helpful in making sure that we had a much better experience than we had before! Job well done Amber!!!

CARL WILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Nothing, service was great!

RICHARD DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA LEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL DAVID-HAR J. 
Évaluation :
5

Nothing, keep doing what you are doing.

Marvin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN MARTIN E. 
Évaluation :
5

Thank you Courtney for being awesome. She was courteous and answered all my questions. I believe customer service is just as important as the equipment rented, if not more. I hope they are recognised everyday for their hard work.

CHEE WAI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON LYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL C. 
Évaluation :
5

Nothing, this is a great bunch of awesome people, keep doing what you are doing.

Marvin G. 
Évaluation :
5

Rien

LORI ELLEN L. 
Évaluation :
1

Had most horrible service and experience.

Kiran E. 
Évaluation :
1

Double booked auto transport I had reserved six weeks before. Kept me waiting almost an hour then sent me on wild goose chase to another location that I could not find (Galesburg-no signage visible from highway). Overall lost two hours which meant missing family dinner that evening. Very unsatisfied.

BRADLEY JOHN W. 
Évaluation :
3

Was clean however the cab light nor the utility light in the box worked.

TIMOTHY ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekkah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERREE ANTWANET G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDA CLARE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE MICHELLE W. 
Évaluation :
5

Always go to this location when I have to move or help move family members

ANGELA YVETTE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY PAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABIL FATHI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN FRANCIS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominic B. 
Évaluation :
5

Drop off was super easy and I was impressed by two women employees who assisted with the drop off!

Kim T. 
Évaluation :
5

Courtney and Amber are exceptional employees.

EDWARD JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Staff were extremely pleasant, kind and just great to work with.

ANDREW JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn Q. 
Évaluation :
4

The size truck I rented had not yet been returned. The Agent i had really worked with me and profusely apologized, which when moving it's stressful enough so I appreciated all she was doing to remedy the situation

TAMMERA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE BERNICE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M. 
Évaluation :
5

No improvements needed. Great service, very friendly

CHRISTOPHER JOHN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNE LYNN R. 
Évaluation :
2

The truck was definitely old and run down. The road was under construction making it difficult to maneuver in and out.

NICOLE PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT BENEDICT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY BRENT W. 
Évaluation :
5

Increase customer parking.

JAMES FRANKLIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE D. 
Évaluation :
1

First I was supposed to pick the rental up, upon arriving the truck was not prepped the day before so we were not able to pick it up, our rental got moved to another location that was open. Upon arriving we spent 25 minutes waiting in the lobby for someone even after asking for help from a employee outside, also we were supposed to receive a phone call about the service we received in 24-48 hours never received that phone call, all and all uhaul screwed up pretty good across the board.

NATHANIEL E. 
Évaluation :
4

The 24-hour key drop box should be marked more clearly.

Quentin K. 
Évaluation :
5

Staff was very helpful. Wait time to check in online is a little slow but over all everything went very smoothly.

Lauren K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
4

Area around site was under construction - difficult to judge

PATRICK H. 
Évaluation :
5

The staff was very friendly. The whole process from reserving the truck on line to returning it to the rental location was easy and efficient.

JEREMY SCOTT S. 
Évaluation :
4

Staff was very pleasant and helpful. Have no suggestions.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
4

Le service à la clientèle était génial. I had a minor issue with a mirror (it randomly fell off while driving down a street just 5 miles from the rental location) and the friendly UHaul associates quickly provided me with another truck.

JOSEPH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy A. 
Évaluation :
4

good service very helpful

JAMES RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra J. 
Évaluation :
3

There for a 10ft truck we were assigned. Then when we went out to leave, rep. said it was broken. She then went back into bldg., came out with keys to 2nd vehicle and found out it too was broken. She went back into bldg for another set of keys and finally third vehicle worked. Front windshield was so dirty you couldn't look out if it. We wasted 45 minutes just getting on the road. Young lady rep. very nice but should have known what vehicles were ready to go and which ones weren't. I noted I would recommend this location and checked yes. I really would have checked maybe if that had been an option.

JOHN CARL P. 
Évaluation :
5

Nice staff and fast service, thanks!

Theodore L. 
Évaluation :
2

Road construction, I had a flat tire from a screw I picked up while driving to back lot to pickup trailer

LENNY JOE W. 
Évaluation :
4

The Staff was more then helpful. Answered questions and concerns. What a GREAT STAFF!!! Thank you for the great experience!!

HARRY ERNST R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alysa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton D. 
Évaluation :
3

There were roaches in my unit.

Tiffanie H.  |  Expérience générale 
Évaluation :
5

Courteous staff and it was quick to check-in and drop back off.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH ANN C. 
Évaluation :
2

I returned the vehicle at the same fuel level noted when I picked it up yet I was charged 30 $+ for fuel. I contacted the store and asked about it but received no reply. I am not happy with my experience.

Josh K. 
Évaluation :
5

I rented a 9 ft. cargo van and it was great. Easy to drive ( I am in my sixties), good air-conditioning, nice radio, etc. The one negative was it would have been easier if there was pull bars mounted by the doors to help you in the van. I moved everything in one load. Merci.

DEBRA LYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA RICHARD P. 
Évaluation :
1

I drove around for two hours in the dark trying to find the dropbox and couldn't while getting followed by homeless people and felt very unsafe very unsatisfied wouldn't recommend

jacob H. 
Évaluation :
5

Excellent service à la clientèle

RAQUEL MONIQUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB MICHAEL R. 
Évaluation :
5

Customer service was great!

DOUGLAS P. 
Évaluation :
5

Excellent customer service! Both checking in and when I dropped truck back off. Merci.

DEBORAH JANE H. 
Évaluation :
5

The guys came through in the clutch for us and we really appreciated it! Excellent service, great crew!

Bob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVERNE D. 
Évaluation :
5

GM was awesome and very helpful.

Ricky A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Great service 💯

ASSANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN ROGER W. 
Évaluation :
5

Jasmine (and other staff), were incredible. Jasmine explained things thoroughly, and even had the air conditioner running (a first!)---she was A+! Thank you, I'll be back!

KERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALAN R. 
Évaluation :
5

There could be more staff to help out but I know it's hard to find help right now. All the employees I encountered were very awesome and eager to help!

Kate M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARE MARIE C. 
Évaluation :
1

Horrid experience

SEAN MICHAEL-WAK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA E.  |  Expérience générale 
Évaluation :
4

Only reason I don't give 5 stars is that the trailer that I booked wasn't there so it took 45 minutes for them to figure that out and switch my order to another trailer. Everyone was super nice about it but a 45 minute delay on move day is stressful.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN THOMAS M. 
Évaluation :
5

? They r awesome!

LISA ANN K. 
Évaluation :
3

Having cruise control for a long trip would be much better.

Kirk S. 
Évaluation :
5

I was thoroughly satisfied

Jennifer V. 
Évaluation :
4

Your call center sucks. Received an email that my vehicle was going to need to be inspected before pulling the rental trailer. Call the number for what I thought was the store but it was the call center, waited 20 minutes online for someone. They said they would send a message to the store to get the inspection scheduled. After 3 hours still hadn't heard from anyone, called the call center again waited another 10 minutes, the person said that something must be wrong with the system and that they were going to connect me with another department to get it scheduled. Waited on the phone another 15 minutes and while waiting I tried contacting other stores to see if someone had a trailer that I could rent as I needed this confirmed before going into the weekend. Unfortunately all the other stores route into the call center also. Finally I hung up and drove over to the store. They were great and inspected the trailer. Your call center is terrible and the long waits are unacceptable. This will weigh heavily into my decision whether ever use U-Haul again.

JAMES THOMAS F. 
Évaluation :
5

Jasmine was very friendly and helpful. I was all set to go in no-time.

Paul M. 
Évaluation :
5

Don't tell your Customer you are giving them free miles because you had to go 30 miles to get a uhaul had reserved for a month. Then not only not give them the miles but charge them for going over the original 135 miles.

STEVEN G. 
Évaluation :
4

The staff were very friendly and helpful. The pickup truck that I had reserved wasn't returned from the previous renter. I was offered a cargo van at the same price and it more than fit my needs. I was very appreciative of their desire to make sure my short-term rental was fulfilled and everything worked out just fine.

SANDRA VIRGINIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILL HORDIN S. 
Évaluation :
5

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

amanda w.  |  Premières impressions 
Évaluation :
5

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

CASSANDRA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harvey T.  |  Premières impressions 
Évaluation :
5

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rochanda P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie A.  |  Premières impressions 
Évaluation :
1

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8 % unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Premières impressions 
Évaluation :
5

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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