Évaluations des clients U-Haul Moving & Storage of Kalamazoo

Le client n'a pas laissé de commentaire.

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The service provided by the lady when I return the vehicle was above and beyond outstanding thank you so much for helping me in this long journey to my new home!!!

Le client n'a pas laissé de commentaire.

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I have been using the U-Haul on Portage Street for years and have experienced your customer service to be outstanding. The staff is always helpful, polite and treat customers with respect.

Although the staff was very helpful, the truck was not ready even though I reserved it. It had not been cleared of snow and I had to return to the site to have the wiper blades replaced as the were not functioning. It was hard to hear what was being said because of the mask but also because the staff mumbled. It seemed that only one person did the work which was the manager so other customers had to wait while my truck was prepared.

Le client n'a pas laissé de commentaire.

They have a great crew

Very thing was great . Thank you for your service.

I was very happy with UHaul from Rio Rancho, NM to final arrival in Battle Creek, MI. Every step of the way I was provided guidance as I changed the number of boxes at storage, then added at my house in NM. At the Rio Rancho store when I had to add a box , which I towed, they fixed a wiring problem on a busy Sunday afternoon. When I arrived in Michigan, I had to change delivery from location to hold in storage and finally I had to change the delivery day a few times. kalamazoo even made sure all the U-Boxes were charged as one delivery rather than two as I had them split up. Every time I received patient friendly help. Thank you U-Haul from Rio Rancho to Kalamazoo to Battle Creek. T. Alan Spencer

From renting the truck, to getting boxes, to booking some movers, U-Haul took care of us every step of the way. Their prices for the truck, boxes, and movers were very reasonable and it was easy to use the app to adjust the schedule and size of truck when we realized we needed to make changes. I love their buy-back option on the boxes, and I also think it's great that they offer a box exchange to reduce waste. Thank you!

Could have cut us a break. Late turning in because of snow storms and horrible wheather.

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I was very happy with the professional service I received from Jasmine.

Have more than 1 person working

Manager was late to open store by 45min. Snow storm had delayed his arrival. A staff member was waiting in parking lot and was able to help park and disconnect trailer. He was very helpful.

My intake Representative was quick to offer assistance and gave me the option the return the truck using the app or he would take care of it. On a cold snowy day he was a delight to work with.

Very courtious and professional help.

Le client n'a pas laissé de commentaire.

It took 30 minutes to receive my rental and one representative looked at me and said “I'm leaving in 5 minutes so I'll leave you for my other co-worker” when he was doing absolutely nothing. I was very unimpressed with my experience and will NOT be returning.

Customer Service, Employee Communication and Active Staffing. We do revenues in excess of $38M annually... this type of service would not be tolerated in our industry.

Le client n'a pas laissé de commentaire.

I was caught off guard by how quick and easy it was to return the truck. I was expecting more steps. Very pleasantly surprised.

Le client n'a pas laissé de commentaire.

Staff was very friendly & helpful. It was a very cold morning and she didn't hurry us along - wanted to make sure we understood everything.

excellent employees!!

Le client n'a pas laissé de commentaire.

The man was very kind an helpful

I truly enjoyed my experience with William. He made the moving transition seamless and pleasant, which we all know is nice when moving is so tedious! I am sincerely pleased with the customer service I received from William and would recommended working with him for any moving needs you may have!

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Even thought it was a busy weekend, I felt like they handled it well and wait times were short. The staff was friendly too!

They overcharged me ,got back 5 minutes before closing they would not see me . Change me for insurance I did not ask for ,I'm retired and poor sham on uhhaul.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Uhaul needs to clarify ball requirements for trailers

Everything.

Oil light and check engine light came on during my cross country trip. The truck was clean but obviously needed some maintenance. I called support when lights cam on to trouble shoot and verify I could continue. This delayed my trip by at least 2 hours.

Le client n'a pas laissé de commentaire.

Associate working with me was courteous and professional!

Jasmine was great to work with. They helped us move right along in a timely manner (we had a slight time crunch) and had a great personality when discussing the contract. Very helpful in all aspects, and could not have asked for a better rep for U-Haul!

Le client n'a pas laissé de commentaire.

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Jasmine and Courtney were an awesome team! They were fast, efficient, and kind! We already told 4 people about our experience there. Definitely would recommend this location!!!!

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Keep up the good work!

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I was surprised that I was asked to help lift the trailer to put it on the hitch of my car.

Everything went very well with my move and the containers I rented. The crew at U-haul did a fine job getting me in and out of there location. They were very helpful in making sure I understood everything and the hook up was complete. They were very accommodating in having my boxes ready for me to pick up and unload. I would recommend this process to everyone that is wants to reduce the cost of moving.

Nothing

The U-Haul staff on Portage St in Kalamazoo are excellent. The 10 ft truck I rented worked well. The needed improvement is to lower the cost which at $.79/mile is high

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Staff is always efficient.the facilities always well stocked. I've had two great experiences there this fall. Thank you

Courtney was very helpful and was able to locate our trailer and get everything hooked up safely and effectively relatively quickly. He was very pleasant to work with. Friendliness of staff is the main reason I would recommend this location.

the receipt given to me did not show the actual charge for renting the truck and the bill I received through email also did not show the actual charge for renting the truck.

Not really anything you can do. The location is just not in a very nice part of the city.

good

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

I was charged for driving 43 miles when I actually drove less than 10 miles! I was told there was ¼ tank of gas. When I got in the truck, the display said '31 miles to Empty'. I took a picture. I brought it back with me has than it had when I picked it up and yet I was charged $51 for fuel service! I AM NOT HAPPY!

U haul is the way to go for the do it yourself person You get what you want when finished return the item done deal.

A superior experience. Quick. Very professional. From pick up to drop off.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The staff working on Dec 16 at 3:30 and at 6 pm where very professional, courteous, and helpful. I'll rent from there again.

The girl who checked me out when I turned in the truck was dealing with a VERY rude customer and did an amazing job. She was getting screamed at and did everything she could to keep the situation under control. I wish I knew her name because I was very proud of the way she handled it.

I use this location on Portage Road for rentals and getting propane tanks filled. Always great service

Cargo van was basically clean. However, windshield and side mirrors were dirty and I cleaned before my trip. Other than that minor inconvenience, the rental process was easy and I appreciated the friendly, helpful employees at the Kalamazoo location!

The Kalamazoo store on Portage st. has been my go to store for moving for decades. They always have the solution I need for moving. I applaud them because they do their jobs with such excellence. Bravo!!!

Always have had good experiences here.

Le client n'a pas laissé de commentaire.

Absolute scam. I would transport my home items by foot before usining I haul again. Was accused of damage that would literally have been impossible for us to be responsible for. Charged an outrageous amount despite paying extra for insurance. Called to discuss With manager who was defensive and rude. Absolutely horrific experience and would suggest any company over this one and will never stop making sure people know what an awful experience we had.

Very pleasant, employees very helpful and knowledgeable

Le client n'a pas laissé de commentaire.

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Everyone was real helpful .....Great experience

I will be filing a formal complaint with a contact form.

Le client n'a pas laissé de commentaire.

I don't know if it was just a busy time but I waited for about 10 minutes at drop off before I even seen an employee. Seems like it could have very easy for someone to come in and just take a ton of stuff out of the showroom

We have always had very positive experiences with UHaul.

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Great employees very helpful even in the cold weather and snow. The lady that helped me was great. Wish I remembered her name.

Please have someone on call for after hours drop off . In case something happens, it'd be nice to speak with someone at the location

There are absolutely NO COMPLAINTS! The service was outstanding! The staff were incredibly helpful. Francesca, Josephine, and Josh were amazing. Plus the young lady who we returned the trailer too was so helpful. I don't know how you get such good talent, I appreciated all their help.

Two suggestions: 1) The roll up door on the trailer was difficult to get up and down. It worked, however, it was binding. 2) The older trailers have the old style rub rails that don't have slots big enough for tie down straps to get through. It's hard to secure a load when you can use the rails for anchoring. Otherwise a great experience