Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing, this is a great bunch of awesome people, keep doing what you are doing.

Évaluation :

5

Rien

Évaluation :

1

Had most horrible service and experience.

Évaluation :

1

Double booked auto transport I had reserved six weeks before. Kept me waiting almost an hour then sent me on wild goose chase to another location that I could not find (Galesburg-no signage visible from highway). Overall lost two hours which meant missing family dinner that evening. Very unsatisfied.

Évaluation :

3

Was clean however the cab light nor the utility light in the box worked.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Always go to this location when I have to move or help move family members

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Drop off was super easy and I was impressed by two women employees who assisted with the drop off!

Évaluation :

5

Courtney and Amber are exceptional employees.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Staff were extremely pleasant, kind and just great to work with.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The size truck I rented had not yet been returned. The Agent i had really worked with me and profusely apologized, which when moving it's stressful enough so I appreciated all she was doing to remedy the situation

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No improvements needed. Great service, very friendly

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

The truck was definitely old and run down. The road was under construction making it difficult to maneuver in and out.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Increase customer parking.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

First I was supposed to pick the rental up, upon arriving the truck was not prepped the day before so we were not able to pick it up, our rental got moved to another location that was open. Upon arriving we spent 25 minutes waiting in the lobby for someone even after asking for help from a employee outside, also we were supposed to receive a phone call about the service we received in 24-48 hours never received that phone call, all and all uhaul screwed up pretty good across the board.

Évaluation :

4

The 24-hour key drop box should be marked more clearly.

Évaluation :

5

Staff was very helpful. Wait time to check in online is a little slow but over all everything went very smoothly.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Area around site was under construction - difficult to judge

Évaluation :

5

The staff was very friendly. The whole process from reserving the truck on line to returning it to the rental location was easy and efficient.

Évaluation :

4

Staff was very pleasant and helpful. Have no suggestions.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le service à la clientèle était génial. I had a minor issue with a mirror (it randomly fell off while driving down a street just 5 miles from the rental location) and the friendly UHaul associates quickly provided me with another truck.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

good service very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

There for a 10ft truck we were assigned. Then when we went out to leave, rep. said it was broken. She then went back into bldg., came out with keys to 2nd vehicle and found out it too was broken. She went back into bldg for another set of keys and finally third vehicle worked. Front windshield was so dirty you couldn't look out if it. We wasted 45 minutes just getting on the road. Young lady rep. very nice but should have known what vehicles were ready to go and which ones weren't. I noted I would recommend this location and checked yes. I really would have checked maybe if that had been an option.

Évaluation :

5

Nice staff and fast service, thanks!

Évaluation :

2

Road construction, I had a flat tire from a screw I picked up while driving to back lot to pickup trailer

Évaluation :

4

The Staff was more then helpful. Answered questions and concerns. What a GREAT STAFF!!! Thank you for the great experience!!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Courteous staff and it was quick to check-in and drop back off.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I returned the vehicle at the same fuel level noted when I picked it up yet I was charged 30 $+ for fuel. I contacted the store and asked about it but received no reply. I am not happy with my experience.

Évaluation :

5

I rented a 9 ft. cargo van and it was great. Easy to drive ( I am in my sixties), good air-conditioning, nice radio, etc. The one negative was it would have been easier if there was pull bars mounted by the doors to help you in the van. I moved everything in one load. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I drove around for two hours in the dark trying to find the dropbox and couldn't while getting followed by homeless people and felt very unsafe very unsatisfied wouldn't recommend

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Customer service was great!

Évaluation :

5

Excellent customer service! Both checking in and when I dropped truck back off. Merci.

Évaluation :

5

The guys came through in the clutch for us and we really appreciated it! Excellent service, great crew!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service 💯

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Jasmine (and other staff), were incredible. Jasmine explained things thoroughly, and even had the air conditioner running (a first!)---she was A+! Thank you, I'll be back!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

There could be more staff to help out but I know it's hard to find help right now. All the employees I encountered were very awesome and eager to help!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Horrid experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Only reason I don't give 5 stars is that the trailer that I booked wasn't there so it took 45 minutes for them to figure that out and switch my order to another trailer. Everyone was super nice about it but a 45 minute delay on move day is stressful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

? They r awesome!

Évaluation :

3

Having cruise control for a long trip would be much better.

Évaluation :

5

I was thoroughly satisfied

Évaluation :

4

Your call center sucks. Received an email that my vehicle was going to need to be inspected before pulling the rental trailer. Call the number for what I thought was the store but it was the call center, waited 20 minutes online for someone. They said they would send a message to the store to get the inspection scheduled. After 3 hours still hadn't heard from anyone, called the call center again waited another 10 minutes, the person said that something must be wrong with the system and that they were going to connect me with another department to get it scheduled. Waited on the phone another 15 minutes and while waiting I tried contacting other stores to see if someone had a trailer that I could rent as I needed this confirmed before going into the weekend. Unfortunately all the other stores route into the call center also. Finally I hung up and drove over to the store. They were great and inspected the trailer. Your call center is terrible and the long waits are unacceptable. This will weigh heavily into my decision whether ever use U-Haul again.

Évaluation :

5

Jasmine was very friendly and helpful. I was all set to go in no-time.

Évaluation :

5

Don't tell your Customer you are giving them free miles because you had to go 30 miles to get a uhaul had reserved for a month. Then not only not give them the miles but charge them for going over the original 135 miles.

Évaluation :

4

The staff were very friendly and helpful. The pickup truck that I had reserved wasn't returned from the previous renter. I was offered a cargo van at the same price and it more than fit my needs. I was very appreciative of their desire to make sure my short-term rental was fulfilled and everything worked out just fine.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service from a busy site!

Évaluation :

2

I'm moving, so I have used the 1004 Portage location 3 times in last week--twice to purchase supplies and once to rent a van. Lines are long and waiting time today was 40 minutes. The 2 workers are pleasant but they cannot keep up with demand. Never enough workers. People in line understandably get frustrated. Transactions seem overly complicated. Completing documentation online doesn't decrease one's time standing in line to get service.

Évaluation :

4

Dug out oldest one when i was dropping off at different location.

Évaluation :

3

Had to wait about 20 minutes before someone waited on me. Once someone came into the store service was quick

Évaluation :

3

People working at this location were very friendly, busy,and helpful I would recommend this location

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

I was forced to take a larger truck and pay a HUGE amount (double, in fact) for fuel because the truck which I reserved was, again, not there for me. I absolutely had to move, so I had to take the truck. I regret my decision to move using Uhaul. The worker had to work alone, bless her heart, and there was a huge line by the time I drove off.

Évaluation :

4

Cut down "on hold" time. that is so frustrating.

Évaluation :

5

Nothing, the guys were great !

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.