Évaluations des clients U-Haul Moving & Storage of Kalamazoo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kalamazoo

Cote générale :

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Rosa E.
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Le client n'a pas laissé de commentaire.

LEORA MARIE H.
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The service provided by the lady when I return the vehicle was above and beyond outstanding thank you so much for helping me in this long journey to my new home!!!

Shawn W.
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Le client n'a pas laissé de commentaire.

Lisa T.
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Le client n'a pas laissé de commentaire.

Leroy R.
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I have been using the U-Haul on Portage Street for years and have experienced your customer service to be outstanding. The staff is always helpful, polite and treat customers with respect.

Roger H. | Expérience générale |
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Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Paula G.
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Although the staff was very helpful, the truck was not ready even though I reserved it. It had not been cleared of snow and I had to return to the site to have the wiper blades replaced as the were not functioning. It was hard to hear what was being said because of the mask but also because the staff mumbled. It seemed that only one person did the work which was the manager so other customers had to wait while my truck was prepared.

DANIEL JOSEPH S.
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Le client n'a pas laissé de commentaire.

Chandra M.
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They have a great crew

JOHN ROBERT H.
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Very thing was great . Thank you for your service.

Tracy S.
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I was very happy with UHaul from Rio Rancho, NM to final arrival in Battle Creek, MI. Every step of the way I was provided guidance as I changed the number of boxes at storage, then added at my house in NM. At the Rio Rancho store when I had to add a box , which I towed, they fixed a wiring problem on a busy Sunday afternoon. When I arrived in Michigan, I had to change delivery from location to hold in storage and finally I had to change the delivery day a few times. kalamazoo even made sure all the U-Boxes were charged as one delivery rather than two as I had them split up. Every time I received patient friendly help. Thank you U-Haul from Rio Rancho to Kalamazoo to Battle Creek. T. Alan Spencer

Aaron W.
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From renting the truck, to getting boxes, to booking some movers, U-Haul took care of us every step of the way. Their prices for the truck, boxes, and movers were very reasonable and it was easy to use the app to adjust the schedule and size of truck when we realized we needed to make changes. I love their buy-back option on the boxes, and I also think it's great that they offer a box exchange to reduce waste. Thank you!

JAMES K.
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Could have cut us a break. Late turning in because of snow storms and horrible wheather.

Shanda W.
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Le client n'a pas laissé de commentaire.

Matthewsteven R.
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Le client n'a pas laissé de commentaire.

Debylenne J.
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Le client n'a pas laissé de commentaire.

Ora M.
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Le client n'a pas laissé de commentaire.

David T.
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Le client n'a pas laissé de commentaire.

BONNIE JO G.
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I was very happy with the professional service I received from Jasmine.

Marc D.
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Have more than 1 person working

Thomas H.
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Manager was late to open store by 45min. Snow storm had delayed his arrival. A staff member was waiting in parking lot and was able to help park and disconnect trailer. He was very helpful.

Alonzo W.
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My intake Representative was quick to offer assistance and gave me the option the return the truck using the app or he would take care of it. On a cold snowy day he was a delight to work with.

JOHN A.
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Very courtious and professional help.

Victoria S.
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Le client n'a pas laissé de commentaire.

Miranda C.
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It took 30 minutes to receive my rental and one representative looked at me and said “I'm leaving in 5 minutes so I'll leave you for my other co-worker” when he was doing absolutely nothing. I was very unimpressed with my experience and will NOT be returning.

JONATHAN D.
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Customer Service, Employee Communication and Active Staffing. We do revenues in excess of $38M annually... this type of service would not be tolerated in our industry.

RANDY MICHAEL H.
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Le client n'a pas laissé de commentaire.

Eric W.
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I was caught off guard by how quick and easy it was to return the truck. I was expecting more steps. Very pleasantly surprised.

James M.
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Le client n'a pas laissé de commentaire.

JOHN CHRISTOPHER P.
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Staff was very friendly & helpful. It was a very cold morning and she didn't hurry us along - wanted to make sure we understood everything.

Denise B.
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excellent employees!!

STANLEY LEONARD M.
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Le client n'a pas laissé de commentaire.

Jessica L.
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The man was very kind an helpful

Suzanne A.
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I truly enjoyed my experience with William. He made the moving transition seamless and pleasant, which we all know is nice when moving is so tedious! I am sincerely pleased with the customer service I received from William and would recommended working with him for any moving needs you may have!

Robert V.
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Le client n'a pas laissé de commentaire.

RONNIE RAY K.
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Le client n'a pas laissé de commentaire.

Karen W.
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Le client n'a pas laissé de commentaire.

Chris M.
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Le client n'a pas laissé de commentaire.

Theresa S.
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Le client n'a pas laissé de commentaire.

Breigh M.
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Le client n'a pas laissé de commentaire.

DENNIS LYN M.
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Le client n'a pas laissé de commentaire.

Emily D.
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Le client n'a pas laissé de commentaire.

ELIZABETH RENA B.
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Even thought it was a busy weekend, I felt like they handled it well and wait times were short. The staff was friendly too!

Johnny W.
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They overcharged me ,got back 5 minutes before closing they would not see me . Change me for insurance I did not ask for ,I'm retired and poor sham on uhhaul.

ELIZABETH SHIRLE R.
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Le client n'a pas laissé de commentaire.

DOUGLAS JOHN M.
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Le client n'a pas laissé de commentaire.

Paul C.
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Uhaul needs to clarify ball requirements for trailers

Airel E.
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Everything.

Steven T.
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Oil light and check engine light came on during my cross country trip. The truck was clean but obviously needed some maintenance. I called support when lights cam on to trouble shoot and verify I could continue. This delayed my trip by at least 2 hours.

Thomas M.
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Le client n'a pas laissé de commentaire.

William L.
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Associate working with me was courteous and professional!

Alexandria T.
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Jasmine was great to work with. They helped us move right along in a timely manner (we had a slight time crunch) and had a great personality when discussing the contract. Very helpful in all aspects, and could not have asked for a better rep for U-Haul!

RAYMOND G. | Premières impressions |
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The staff was extremely friendly and helpful. Can't recommend enough to others.

CHRISTOPHER P.
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Le client n'a pas laissé de commentaire.

Wayne M.
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Le client n'a pas laissé de commentaire.

SCOTT HAMILTON W.
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Jasmine and Courtney were an awesome team! They were fast, efficient, and kind! We already told 4 people about our experience there. Definitely would recommend this location!!!!

GLORIAANN L.
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Le client n'a pas laissé de commentaire.

Kristy C.
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Le client n'a pas laissé de commentaire.

RODNEY LAMAR T.
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Le client n'a pas laissé de commentaire.

curtis W.
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Keep up the good work!

Jason T.
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Le client n'a pas laissé de commentaire.

KRISTI LEIGH D.
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I was surprised that I was asked to help lift the trailer to put it on the hitch of my car.

Terry F.
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Everything went very well with my move and the containers I rented. The crew at U-haul did a fine job getting me in and out of there location. They were very helpful in making sure I understood everything and the hook up was complete. They were very accommodating in having my boxes ready for me to pick up and unload. I would recommend this process to everyone that is wants to reduce the cost of moving.

Paula A.
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Nothing

Vincent G.
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The U-Haul staff on Portage St in Kalamazoo are excellent. The 10 ft truck I rented worked well. The needed improvement is to lower the cost which at $.79/mile is high

David Q.
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Le client n'a pas laissé de commentaire.

Ronaldjay N.
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Le client n'a pas laissé de commentaire.

Robert W.
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Staff is always efficient.the facilities always well stocked. I've had two great experiences there this fall. Thank you

Devon F.
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Courtney was very helpful and was able to locate our trailer and get everything hooked up safely and effectively relatively quickly. He was very pleasant to work with. Friendliness of staff is the main reason I would recommend this location.

Michael T.
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the receipt given to me did not show the actual charge for renting the truck and the bill I received through email also did not show the actual charge for renting the truck.

Timothy C.
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Not really anything you can do. The location is just not in a very nice part of the city.

MARVIN EARL J.
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good

MARK ROBERT W.
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Le client n'a pas laissé de commentaire.

Ken W.
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Le client n'a pas laissé de commentaire.

Cory B.
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I was charged for driving 43 miles when I actually drove less than 10 miles! I was told there was ¼ tank of gas. When I got in the truck, the display said '31 miles to Empty'. I took a picture. I brought it back with me has than it had when I picked it up and yet I was charged $51 for fuel service! I AM NOT HAPPY!

DAVID C.
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U haul is the way to go for the do it yourself person You get what you want when finished return the item done deal.

Kenneth G.
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A superior experience. Quick. Very professional. From pick up to drop off.

Nicholas V.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

William T.
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The staff working on Dec 16 at 3:30 and at 6 pm where very professional, courteous, and helpful. I'll rent from there again.

Brian B.
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The girl who checked me out when I turned in the truck was dealing with a VERY rude customer and did an amazing job. She was getting screamed at and did everything she could to keep the situation under control. I wish I knew her name because I was very proud of the way she handled it.

Greg A.
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I use this location on Portage Road for rentals and getting propane tanks filled. Always great service

David S.
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Cargo van was basically clean. However, windshield and side mirrors were dirty and I cleaned before my trip. Other than that minor inconvenience, the rental process was easy and I appreciated the friendly, helpful employees at the Kalamazoo location!

Tim S.
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The Kalamazoo store on Portage st. has been my go to store for moving for decades. They always have the solution I need for moving. I applaud them because they do their jobs with such excellence. Bravo!!!

Ann F.
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Always have had good experiences here.

Melody C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ryan B.
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Absolute scam. I would transport my home items by foot before usining I haul again. Was accused of damage that would literally have been impossible for us to be responsible for. Charged an outrageous amount despite paying extra for insurance. Called to discuss With manager who was defensive and rude. Absolutely horrific experience and would suggest any company over this one and will never stop making sure people know what an awful experience we had.

DAVID W.
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Very pleasant, employees very helpful and knowledgeable

Timothy D.
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Le client n'a pas laissé de commentaire.

CYNTHIASUE P.
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Le client n'a pas laissé de commentaire.

Marklinn P.
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Everyone was real helpful .....Great experience

Ricky A.
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I will be filing a formal complaint with a contact form.

EVANBLAKE I.
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Le client n'a pas laissé de commentaire.

Adam D.
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I don't know if it was just a busy time but I waited for about 10 minutes at drop off before I even seen an employee. Seems like it could have very easy for someone to come in and just take a ton of stuff out of the showroom

Mark L.
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We have always had very positive experiences with UHaul.

RONALD EDWARD W.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

KIMBERLY B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Edward W.
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Le client n'a pas laissé de commentaire.

LOGAN WAYNE H.
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Great employees very helpful even in the cold weather and snow. The lady that helped me was great. Wish I remembered her name.

Jessica D.
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Please have someone on call for after hours drop off . In case something happens, it'd be nice to speak with someone at the location

Ann B.
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There are absolutely NO COMPLAINTS! The service was outstanding! The staff were incredibly helpful. Francesca, Josephine, and Josh were amazing. Plus the young lady who we returned the trailer too was so helpful. I don't know how you get such good talent, I appreciated all their help.

Todd M.
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Two suggestions: 1) The roll up door on the trailer was difficult to get up and down. It worked, however, it was binding. 2) The older trailers have the old style rub rails that don't have slots big enough for tie down straps to get through. It's hard to secure a load when you can use the rails for anchoring. Otherwise a great experience

STEPHANIE RENEE B.
Évaluation :

Have more employees working to spend up the process of the rental.

George N. | Premières impressions |
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The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Martin R. | Premières impressions |
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The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Lisaann K. | Premières impressions |
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Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Luis C. | Premières impressions |
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Ryan Revis was very helpful and deserves a raise

Janelys M. | Expérience générale |
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This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Jessica I. | Expérience générale |
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I regret choosing this location for my unit.

william p. | Expérience générale |
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It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Paul V. | Premières impressions |
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These 2 guys ROCKED it! I hope I get them on the next move in August

patricia h. | Expérience générale |
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Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Jordan T. | Expérience générale |
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card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

GILLIAN W. | Expérience générale |
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Very helpful in assisting

Rozlyn R. | Expérience générale |
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The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Michael K. | Réservation |
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We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Zachary P. | Réservation |
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Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

luis v. | Réservation |
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YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Alyssa L. | Expérience générale |
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Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Daniel F. | Expérience générale |
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Friendly staff

landry l. | Expérience générale |
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Never been contacted regarding my account, and every time I call they say they'd call me back...

Becky T. | Expérience générale |
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Friendly helpful staff!

Non reviews have been submitted for this location.

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