Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

2 836 évaluations

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Great service here and very welcoming people.

Nick S. 
Évaluation :
5

Online information page did not give ball size for trailer… looks like all Uhaul trailers are 2” but could not see a clear statement on this when looking at the specific trailer specs webpage

Dale W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
4

Truck was new but smelled of stale cigarettes pretty strongly.

Greg M. 
Évaluation :
5

All is best

Heinrich K. 
Évaluation :
5

This was an exceptional experience, start to finish. No BS, friendly helpful people and destination bathroom. It's my only stop if I need to go again

Tom P. 
Évaluation :
5

Awsome service, painless return.

yves L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

More than helpful

Kim b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janeen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gery O. 
Évaluation :
5

Just make it so we have to return them full of fuel

Richard L. 
Évaluation :
1

ensure the reserved unit is there when you show up at pick up time.

Dion P. 
Évaluation :
1

Don't give me a written estimate with estimated travel of 999 Kim's and when I returns the truck it showed only driven 498 Kim's. The U Haul guy refused to reduce their original estimate! Also on one would get off their ass and take me out to show me the truck, check for cleanliness and damages. Turns out the outside of the truck has not been was as was covered with mud. The cab interior was dirty and had sand all over the seats and floor

Harold J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
5

Paula is a great person to help with any questions or concerns. Helpful and pleasant

BARBARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
4

We needed to return the truck with the same amount of fuel so we followed the guide that was given to us with our paperwork, showing how much fuel we would need to add. We added the stated amount, having gone an additional 5kms out of our way to get the fuel, only to find that it wasn't enough and we were charged an additional $34 when returning the truck. We were not at all happy about this as we did what we were asked but were misled by quite a high margin, costing us around $40 extra when you added the extra kms on there. Had we known it was wrong we could have done things differently. This did not leave a good impression with us as we were going by the information given and were trying to do what's right.

Claire B. 
Évaluation :
3

Very rude woman when I came to drop off the trailer. It was 5:04 when I came through the door , all she said is where closed ,we close at 5 you have to use self checkout.i had no idea what she was talking about. Being there was 4 people standing around. Not one would explain what she meant. I went outside and another customer was there not impressed with service helped me. Also being I had no smart phone with me so luckily he helped me with the process with his. Goid people in kamloops. Just not working at uhaul. I won't hold this against you. I just won't go back and ill only talk about with friends.

Rick B. 
Évaluation :
5

Thank you Once again for a pleasant and well organized experience. SEE You again down the Road.

CATHY S.  |  Expérience générale 
Évaluation :
5

Trailer bed needs to be cleaned

PATRICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalind F. 
Évaluation :
5

Front counter guys and drop off guy we're all about customer service

Larry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara E. 
Évaluation :
5

Keep providing great friendly service as I received.

Tito Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Forest H. 
Évaluation :
5

Courteous client service reps as well as yard people. Very positive experience.

Linda L. 
Évaluation :
1

My pick-up/drop-off location got moved to a different location and I didn't get a phone call or email to let me know. This added unnecessary stress on moving day and added time and money as this was an extra distance away from the location I was moving to/from. Even the website had the original pick-up location when I went to process my pick-up. When I finally was able to pick up my truck the truck next door was parked at a very bad angle so close I could barely open my truck door. I had to then go find an employee to move the other truck so I could safely back out. All in all this added a total of 90 minutes onto my move day and ~$45 in additional mileage. The supervisor on duty was rude, and her nametag even said "the grinch" which she certainly lived up to during my interactions as her response to the above was "too bad". This entire interaction has ruined uHauls reputation for me and I will be looking for alternative rental options in the future as a result as I do not wish to experience the hassle I was put through again.

Holly Emma H. 
Évaluation :
4

The location is awesome. The staff are incredible and kind. Only issue is it always seems to be rather busy. So maybe some extra staff at the start/end of the month would help this issue. All 4 staff were helping customers and being helpful and kind. They deserve a raise and some help. Great work to the employees at uhaul on Halston! I'll recommend your incredible customer service to everyone!

Kelsey D. 
Évaluation :
5

Nothing, everything great.

Grant S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam R. 
Évaluation :
5

The gentleman who helped me when I dropped off the van was super nice and very helpful.

Archie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin K. 
Évaluation :
5

Double check late charges and don't over bill

daryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

Very helpful and great service

Rob C. 
Évaluation :
5

Both staff members I interacted with were pleasant and genuinely seemed like they cared about my experience. The early check in was smooth and made it very quick once I was in the store, and the facility is clean and welcoming.

Ryan A. 
Évaluation :
5

Thanks for your service. It was great experience.

Aman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe K. 
Évaluation :
5

Sandra went above and beyond to help me. She helped me save money, buy the products I needed, She was Kind, Knowledgeable, pleasant. The way she addressed her colleagues with respect and helpfulness. I will recommend Sandra and Uhaul to my friends and family from the great experience I had. Thank You Sandra and Team.

Angie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Fix your point of sale payment system it continues to fail your employees

Denis P. 
Évaluation :
4

advise the customer ahead of time that the $650 quoted could go up to $2500 in 3 weeks without notice

debra S. 
Évaluation :
5

Good service

Sylvia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
4

Excellent service à la clientèle

Colleen D. 
Évaluation :
4

this is the second truck (26') that I've rented recently. this one has a front suspension concern that when driving, sounds like a hollow pipe banging around when going over bumps. Drove like a lumber wagon compared to the first one, and also the dash navigation buttons where not working so could not view/set trip odometer etc.

blake C. 
Évaluation :
5

Terrible, I mean useless out of hours return system. I can't use it and calling the service center took ages. I tried the website and the app, neither is worth whatever you paid the developers.

Jim L. 
Évaluation :
5

We book this u Hal truck over a16 weeks ago. I had to call uhal to make sure we had truck. The guy on the phone said we all book out! Even tho I call every couple weeks to make sure . Till I talk to manger. Kamloops store was amazing the lady there was really good ! It's was the people down in Langley I was not happy with it….

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
3

The woman at the front desk was rude. Her overall demeanour made me feel that my business was an inconvenience and irritation.

Catherine F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

You do a great job . Hard to improve on that. Every employee has been very helpful.

Bernie H. 
Évaluation :
1

Front desk lady was rude and very unhelpful. I said hello and got a "hey". Like I was a nuisance to her. Not the first time I have dealt with her. Other time was not good either!

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
5

Can't think of anything

gordon P. 
Évaluation :
4

Very good service. But drop off process could be quicker..

Gary N. 
Évaluation :
4

It has been 4 years apart from my current and last car carrier trailer rental and the same excuse V “Vehicle/equipment are in high demand” BS . In 4 years as a corporation you would think the inventory would have increased to accommodate the demand. Also how is a company allowed to operate in British Columbia with Arizona plates and not pay ICBC or provincial insurance company. Not a happy customer at all

Steve J. 
Évaluation :
5

Very helpful! We had picked up a 6 foot enclosed trailer at another location, but the lights were not working. We stopped at this location and the staff checked over the trailer and fixed the issue.

Marco S. 
Évaluation :
5

Excellent service, as usual!

Michael K. 
Évaluation :
5

Great counter person

Connie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Q. 
Évaluation :
5

Please spray less perfume in the vehicle after cleaning. It was overpowering. Other than that, everything was awesome.

Allan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanis G. 
Évaluation :
3

When trucks are returned 2 days early they should be able to be rented to someone immediately as returned. Also the staff could use a better program or computers that work. Took us almost an hr in there due to a terrible glitch in the program yous use to rent your products. Also your 1 staff member I quote asked us to be quiet he know how to do his job. Which he clearly need auto nee service training. I wouldn't speak to my mom like that never mind a customer in the store amongst many other customers

Rhonda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chynna T. 
Évaluation :
5

We rent a vehicle a couple times a year for work. Excellent service as usual and although there were no trailers on the dates required, the staff were able to work on other dates which worked. Impressed with the staff assistance provided on hook up of the trailer on April 26th then again the assistance provided to unhook the trailer and the time the employee of U-Haul took to check all the lights prior to parking the trailer ensuring it was ready for the next renter. Cst. Aird - Kamloops RCMP

Doug A. 
Évaluation :
3

I was informed 2 hours before my reserved pick up time that I would not be able to have the 10ft truck I booked, but a 20ft instead; I was also asked to come pick it up immediately, which messed up my moving plans. This was frustrating as I did not need something this large and was not prepared to drive it. I was only charged for the 10ft, which was appreciated and the workers I spoke with were kind and helpful, however this lack of organization made moving a more stressful experience than it could've been.

Chelsea H. 
Évaluation :
5

U-Haul Moving & Storage of Kamloops North Shore was 100 % amazing! Renting a vehicle to move is the way to go. The GMC van I rented was surprisingly fuel efficient. After this experience I would never use my own vehicle to haul or move stuff again.

Alan M. 
Évaluation :
5

Ensure that customers are aware of the difference in metric vs. Imperial units of distance and fuel volume when utilizing the 24/7 truck share service.

rodney P. 
Évaluation :
5

Worker who helped me with pick up was amazing here, my thanks go to him.

Gabriel C. 
Évaluation :
5

The staff were very accommodating and really went out of their way to ensure everything met my needs.

Joe M. 
Évaluation :
5

Great job

Tony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gord W. 
Évaluation :
2

Don't mislead the gas mileage on rental. Don't quote something that is not accurate

gary D. 
Évaluation :
5

I found the whole experience to be more than adequate,and was a pleasure to deal with this location, I will definitely use this location for future moving needs. Sincerely, Terrence Dean

TERRENCE D. 
Évaluation :
5

Customer service personnel were amazing! Very professional and efficient! Much appreciated!

KAREN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Art C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky J. 
Évaluation :
5

The cost per km is high. You need a lower rate when staying within city limits.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
5

Thanks

MARIO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

I would suggest that when a customer makes a reservation a week in advance of the pick up date and time that someone ensures the equipment is ready to go on that date and time. When I arrived at the rental location I was advised that the equipment I had reserved had a flat tire that needed to be repaired/replaced. I was given the option of travelling to Chase (A round trip of 100 KM +/-) at my expense or wait until a tire service came to repair or replace4 the tire "sometime this morning" My reservation was for 08:00; I didn't get off the lot with the trailer until 10:00. Happy? Not a chance.

Don T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE J.  |  Expérience générale 
Évaluation :
5

Exceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.

Phil C.  |  Expérience générale 
Évaluation :
5

totally satisfied with this storage facility and experience.

louis henrietta a.  |  Expérience générale 
Évaluation :
5

I found the staff very accommodating in fulfilling my needs.

garry h.  |  Premières impressions 
Évaluation :
4

Hi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that's where I departed and I arrived in Edmonton yesterday and had to pay again

Shauna R.  |  Online Move In 
Évaluation :
5

Paula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.

Ayla D.  |  Expérience générale 
Évaluation :
5

This was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.

Dave C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandi D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent J.  |  Expérience générale 
Évaluation :
5

Soooo accommodating !!!!!

Shayna R.  |  Premières impressions 
Évaluation :
5

So far, so good…..

chuck b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nolan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicky I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chaz A.  |  Premières impressions 
Évaluation :
5

Well managed, extremely clean facility!! A great experience.

Chris D.  |  Expérience générale 
Évaluation :
5

I had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!

Janice O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
4

The elevators where large enough and Paula was really nice

Maryanne N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gillian j.  |  Premières impressions 
Évaluation :
5

Paula was very helpful. I don't think we read the instructions very well with the access part so Paula helped us.

Megan J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Nothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!

Brenda G.  |  Expérience générale 
Évaluation :
5

All the staff are very friendly and helpful.

Sharon M.  |  Expérience générale 
Évaluation :
1

Terrible staff, online booking system is useless, other than a nice facility this place is a waste of money

Tyrone P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karileah P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L.  |  Expérience générale 
Évaluation :
5

Sandra provided an amazing service. All my questions were answered with extreme satisfaction.

Olu O.  |  Premières impressions 
Évaluation :
5

A-1 service.

JOHANNES V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Premières impressions 
Évaluation :
3

Very expensive for what you get, didn't stay for the entire month I paid for and wasn't reimbursed for the time I didn't use. I have another unit double the size and it is $3 a month more than this small unit.

Victoria H.  |  Expérience générale 
Évaluation :
3

I had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused

LINDSAY H.  |  Premières impressions 
Évaluation :
5

Staff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.

shauna v.  |  Premières impressions 
Évaluation :
5

A well run facility, Sandra and Paula were both excellent to work with

graham d.  |  Expérience générale 
Évaluation :
5

Sandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy

MONIQUE S.  |  Premières impressions 
Évaluation :
4

Some staff were not nice and some didn't know exactly what they were doing.

Kathy A.  |  Premières impressions 
Évaluation :
3

When a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful

Kathy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S.  |  Expérience générale 
Évaluation :
5

The manager does an excellent job there thanks very much

wayne V.  |  Expérience générale 
Évaluation :
1

I cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Expérience générale 
Évaluation :
3

Wait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn't know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.

Jennifer S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oliver R.  |  Expérience générale 
Évaluation :
5

Everyone I dealt were polite and helpful at a time I just needed things to run smoothly

Anna N.  |  Expérience générale 
Évaluation :
5

Thank you very much , you folks were fantastic , and the storage units were impeccable:)

Donald A.  |  Expérience générale 
Évaluation :
2

Staff friendly and helpful. Very clean facility.

barbara f.  |  Expérience générale 
Évaluation :
5

If I ever need storage again I will definitely use you guys thanks

clarissa j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant L.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff and easy access.

marcia g.  |  Expérience générale 
Évaluation :
5

My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.

Jessie H.  |  Expérience générale 
Évaluation :
3

They could answer their phones more

billy/ tracey j.  |  Expérience générale 
Évaluation :
5

Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!

charles h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin J.  |  Expérience générale 
Évaluation :
5

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Merci

tammy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C.  |  Expérience générale 
Évaluation :
3

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.

Brett B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Z.  |  Expérience générale 
Évaluation :
5

Even though we were there a short time, The service was great.

bc c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Expérience générale 
Évaluation :
1

The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client's lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.

Landon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane r.  |  Premières impressions 
Évaluation :
5

Great place to store your belongings. My only complaint would be the price. It is quite expensive.

davidowski z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie M.  |  Expérience générale 
Évaluation :
1

Use online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front

Tyrone P.  |  Premières impressions 
Évaluation :
5

Very accommodating and helpful.

Phil C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly f.  |  Expérience générale 
Évaluation :
5

Super friendly staff and management. Made my move easier.

tammy m.  |  Premières impressions 
Évaluation :
5

My move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.

trudy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H.  |  Premières impressions 
Évaluation :
5

Very helpful staff, fixed a problem with the online booking that we had and was really well handled

Trent M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
2

Elevator was broken when trying to move out. Couldn't access my online account. Took forever to talk to the front office

Shelden M.  |  Expérience générale 
Évaluation :
4

The staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P.  |  Expérience générale 
Évaluation :
5

Yes very professional , during difficult times U Haul was their for us and thank you for that.

GREGORY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M.  |  Expérience générale 
Évaluation :
5

Staff was amazing and helpful.

Gerad F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noal P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandstone C.  |  Expérience générale 
Évaluation :
5

Super friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature

raylen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda w.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Excellent service à la clientèle. Overall a very nice facility.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralf G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H.  |  Premières impressions 
Évaluation :
5

Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.

Kia M.  |  Expérience générale 
Évaluation :
5

All staff at U-Haul was excellent and very helpful

Rick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
5

Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra

Doug C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :
5

The young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.

tanner b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george t.  |  Premières impressions 
Évaluation :
3

Rude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm

Chelsie G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor S.  |  Expérience générale 
Évaluation :
5

Donna the manager made this so easy and painless thank you for making life's hard times and changes a bit easier. Thank you!!

Rose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L.  |  Expérience générale 
Évaluation :
1

The staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone

Leaha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Expérience générale 
Évaluation :
4

Very clean. Love that they have a bathroom.

darrin l.  |  Premières impressions 
Évaluation :
5

After an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean

Patti O.  |  Expérience générale 
Évaluation :
5

Very helpful. Easy move all that anyone can ask for.

Cory L.  |  Premières impressions 
Évaluation :
5

Excellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.

Candace B.  |  Expérience générale 
Évaluation :
5

Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.

Tina R.  |  Expérience générale 
Évaluation :
1

The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to $50 more I will never use this location again!

Micheal S.  |  Expérience générale 
Évaluation :
4

The cost is extortionate!

joshua c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAM C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!

Laura L.  |  Online Move In 
Évaluation :