Évaluations des clients U-Haul Moving & Storage of Kansas City North

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kansas City North

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David P.
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Nathan was a big help and very knowledgeable, had no issues whatsoever with this rental. Will definitely use them again, 5 stars! *****

Frederick S.
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Let me pick up my rental at the location nearest to my home. The fact that I cluldn't this cost me time and money.

Tracy T.
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I reserved a dolly just in case I needed it, but I ended up not even using it and was still charged. I asked about it. They looked at it still tied up to the truck and said “We’ll since your reserved it we still have to charge you.” I think that policy should be changed because it’s a rip off.

Heather E.
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Our dropoff experience was awful!! I arrived prior to my husband who was driving the U-haul. While I was parked waiting in the parking lot, a staff member drove over to my car to question why I was there. After I explained that I was simply waiting for my husband to drop the truck off so I could drive him home, the staff member speed off in the uhaul he was driving AND then proceeded to drive circles around my car extremely fast and kicked up gravel. Each time he made the loop around me he got closer and closer to my car! Counted 4 loops around me! Not sure why he felt the need to try and intimidate me if that was his goal. Then when my husband was checking the truck in with this same guy he tried to charge my husband for going over the allotted miles even though we actually came in under the miles!! When my husband was showing the guy our contract with the mileage on it the staff member just kept telling my husband to “calm down”! Not something you should say when interacting with a customer, especially one that is correct in his statements and has been moving all day!! Then the guy tried to say we didnt refill the gas correctly...even though we brought it back fuller than we picked it up!! Finally this guy figured out that we were in the right and gave up trying to get more money out of us!! I will never use this facility again!! And I probably should have notified the authorities about the way he was driving and acting like he was trying to hit my parked car!! ??

Pamela G.
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Very nice workers, explained rental terms politely, never felt rushed. Great Service.

Amanda Y.
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Le client n'a pas laissé de commentaire.

Kelly D.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Julie M.
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Property manager was extremely friendly and offered suggestions for ease of use! I will definitely patronize this location for my future rental needs!

Cynthia H.
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Le client n'a pas laissé de commentaire.

Mark D.
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Le client n'a pas laissé de commentaire.

Amanda L.
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Le client n'a pas laissé de commentaire.

Beverly H.
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Le client n'a pas laissé de commentaire.

Jonathan D.
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This location is, to be truthful, unconventional. The location is based in the lobby of an old hotel and looks like the building is being converted into the largest storage facility I've seen.

Thomas D.
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truck was dirty and could not do a proper inspection, viceotherwise great ser

Marcelyn H.
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Le client n'a pas laissé de commentaire.

ROGER N.
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Le client n'a pas laissé de commentaire.

Steven B.
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Truck was hard to close. Was my only issue. The Staff where amazing very helpful in nice.

Zachary W.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Got stuck on a street that Google Maps took me down to enter the parking lot. It was a dead end because the locarion blocked the entrance with a big box truck. I was towing my car on a tow dolly in a 26' truck with absolutely no way to turn around!!! Had to back the truck with tow dolly 1/8 mile in the snow and ice because the rep would not move the truck to let me in the parking lot. What took me a half hour would have taken them 5 minutes but she didn't want to because it was just turning 6pm and she was getting off work. Told me to call roadside assistance. Was very rude. Will not be renting or dropping off at this location ever again.

Hicham M.
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i had a great experience really helpful staff at this location you guys have a great team

CARLA M.
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Le client n'a pas laissé de commentaire.

Alyson W.
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Freezing rain will freeze the gas tank knob! If you need to re fuel...do it before it rains and freezes. Solid ice- not even the Uhaul guys could get it un frozen. Luckily I had refueled on the way.

Brad M.
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Le client n'a pas laissé de commentaire.

Nolan H.
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Le client n'a pas laissé de commentaire.

Angela S.
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Staff was excellent and very friendly. Equipment worked great and was exactly what I needed. They did a great job explaining the pricing and there were no surprises. Overall I am very satisfied with my experience and if I need a uhaul again in the future I know where to turn.

David S.
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Le client n'a pas laissé de commentaire.

andrew H.
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Nice staff!

ERKIN R.
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Andy GM great! Excellent service and experience with him!

Rebecca F.
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Le client n'a pas laissé de commentaire.

Glen L.
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Le client n'a pas laissé de commentaire.

JAMES M.
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Great Service and Great Customer Service. Can't wait for this location to be complete!

John E.
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Amazing

Craig S.
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Easy transaction. Young lady was very helpful and professional.

Terry E.
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Le client n'a pas laissé de commentaire.

Kemp L.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Provide some customer service and communications training to your personnel working at this location. Very condescending attitude for a guy who works with customers.

isreal B.
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Keep good help

Dominic Y.
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Le client n'a pas laissé de commentaire.

Brian C.
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It was a find location. Nothing special. Just a uhual.

Sarah B.
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There was a large piece of Broken glass in the cab of the uhaul.

William M.
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Quick and easy drop off!

PAUL B.
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Very efficient and professional manager.

Jeffrey G.
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The gentleman who assisted me provided excellent service

richard M.
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Very friendly staff and great location with a lot of units available. I felt the rental rate was reasonable. Thought it odd that I was expected to document any pre-existing damage to the unit on their web-based program using my smart phone. Program does not accept comments on any damage to top, bottom (frame), tires or inside of unit. Would feel better if was able to discuss pre-existing damage with representative and they could document or summarize as necessary. It took me 45 minutes to inspect and conclude my comments on a chilly morning. I feel the units should already have a comprehensive list of damage available to the customer and inspection be done with the representative. Although I meticulously listed and photographed minor scratches and insignificant imperfections from prior repairs, I did not receive a copy of same in case it was needed for my benefit.

Sierra W.
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Le client n'a pas laissé de commentaire.

Darren C.
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Le client n'a pas laissé de commentaire.

Wayne S.
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Le client n'a pas laissé de commentaire.

KAREN W.
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Le client n'a pas laissé de commentaire.

Charles C.
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The facility was very clean and inviting. The attendant was very responsive. He met me at the door and was very efficient with the return service and got me on my way quickly. Very friendly and professional representative.

Charles C.
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Le client n'a pas laissé de commentaire.

Christopher W.
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Le client n'a pas laissé de commentaire.

Gail P.
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Thank you so much, you guys are awesome!

Martisha B.
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Le client n'a pas laissé de commentaire.

Taylor T.
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Le client n'a pas laissé de commentaire.

Rick F.
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Best experience I have had at a Uhaul store. Great service, quick in, quick out

James C.
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Le client n'a pas laissé de commentaire.

Gina P.
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Le client n'a pas laissé de commentaire.

Kevin M.
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andy was great.

Richard S.
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It will be better when there construction is done. Employees were friendly and helpful.

Terry H.
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Very customer service oriented. Excellent technology to help the transaction go quickly.

Jorge L.
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Le client n'a pas laissé de commentaire.

Glenn W.
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They guy at the desk was polite and very helpful

Timothy S.
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All good

DANIEL N.
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Nothing. Everything went smoothly.

Donovan S.
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The gentleman there today was fantastic. Substantially better then the Platte location in Parkville. Friendly, professional and engaging. Will be back there for any uhaul needs.

Diane L.
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Because of the location with construction in the area it is hard to find and a little strange. The associate working was very nice and helpful.

Dwain C.
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Our truck was not ready even though we ordered everything online. The staff was friendly. The truck was in great running condition and a breeze to drive.

Frank B.
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Le client n'a pas laissé de commentaire.

Tamatha J.
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I never could get into vehicle and gave up after 2 hours of calling and live chatting. The process of the 24/7after hours pick up needs to be simplified so as to be able to aquire a truck and in a timely manner.

mike H.
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Appreciate this site being open on Sunday to drop off.

Robert S.
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Everything was perfect at this location. The representative was very helpful!

Eric W.
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Great customer service. Old truck, had its little issues, but good folks.

Frank B.
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Andy has everything ready . Great experience

Alexis P.
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Great customer service and friendly staff made it super quick and easy to be in and out with no delays. Highly recommend!

Grant K.
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Great customer service they went the extra mile and you’re very quick and explain thoroughly the agreement I’m definitely going to use U-Haul again

Gary D.
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Le client n'a pas laissé de commentaire.

james K.
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Check-in and return were fast and efficient. Everything was explained perfectly. I'll definitely rent from here atain.

Taylor A.
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The only issue I had was that my pickup location was changed the day before my reservation to one that was much further and more inconvenient for me. I booked the location I did originally because it worked out for the move plans and I had to completely rearrange how I moved because of it. It was very irritating.

Ahmed A.
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Le client n'a pas laissé de commentaire.

Marissa H.
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Le client n'a pas laissé de commentaire.

RACHEL H.
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Le client n'a pas laissé de commentaire.

Sebsebe B.
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N/A

James S.
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Le client n'a pas laissé de commentaire.

Michaela W.
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The gentleman who helped us was awesome! Kind and great customer service. We decided to change to a van instead of a truck and he was so nice about it. Love this location!!

Jimmie R.
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The manager was amazing!! Highly recommend this location!!

Michele G.
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Le client n'a pas laissé de commentaire.

Douglas K.
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Gentlemen at the counter was exceptionally helpful.

Larry K.
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Make the receipt easier to print

john D.
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Le client n'a pas laissé de commentaire.

Betty C.
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Le client n'a pas laissé de commentaire.

Paula S.
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Le client n'a pas laissé de commentaire.

Robert E.
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Le client n'a pas laissé de commentaire.

EARL C.
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Le client n'a pas laissé de commentaire.

jodie R.
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Le client n'a pas laissé de commentaire.

hemang S.
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i forgot the agent name but he was very courteous and helpful. maybe its just a new location and building is being worked on but almost didn't look like an official renting building. Truck was clean but smell of cigarette smoke was overwhelming. Did advise agent who again was verify friendly and nice and polite. thank you

DAVID M.
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Le client n'a pas laissé de commentaire.

donna M.
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Take money off their return when they put too much gas in the truck.

Avis C.
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Very nice

Heather V.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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