Be patience at front counter. It's really slow serviceAbel H.
Customer Reviews for U-Haul Moving & Storage of Katy
Pour nous contacter
Katy, TX 77450
(W @ Fry Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LINDA H.
Great serviceGregory K.
Le client n'a pas laissé de commentaire.GUSTAVO G.
I was not given a drop off location when I rented my Uhaul, but if I had been I would have chosen another company to rent from. I chose Uhaul because there were lots of apparent drop off locations near my new home in Virginia. Instead when I called upon arrival I was instructed to drive the van and trailer to a location in NE Washington DC quite a distance away. What appeared to be an advantage (lots of drop off locations) was ultimately a huge detriment.REGINA C.
Le client n'a pas laissé de commentaire.Paul K.
Very convenient and useful at a time in life when people are in a transient state of being. I loved that it was a "one stop shop". I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.Lori R. | Expérience générale
Le client n'a pas laissé de commentaire.MARK V.
The two guys that check us in were helpful and friendly.LEE S.
Le client n'a pas laissé de commentaire.Renato J.
Process was simple and quick!DEVIN T.
Le client n'a pas laissé de commentaire.SAREL S.
Le client n'a pas laissé de commentaire.Crystal S.
Le client n'a pas laissé de commentaire.Brandon B.
Good ServiceSTEPHEN H.
It was a pleasant transactionTOM P.
Le client n'a pas laissé de commentaire.Earl W.
Cant pick up the vehicle from this location. Have to pick up from a different location. No live employee, no keys in the key boxMENG H.
Explain better about the price options.Shanice S.
Le client n'a pas laissé de commentaire.ROLAND S.
Make sure the the moving helpers are not crooks because I got robbed of time and money because they left me without finishing there job and came an hour and 15 min late and left an hour early.Trynnyssyca B.
Le client n'a pas laissé de commentaire.Julia N.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.BRIDGETT L.
Le client n'a pas laissé de commentaire.Wansa J.
The Assistant Manager Daniel is wonderful. Lyndsay, Daniel, Noshin, and Mamed provided excellent customer service. They make sure their customers have a great experience, and they are fast and accurate in making sure they get you checked out in a timely manner. Thank you U-haul for hiring such wonderful people.Latasha F.
My profession is customer service and I provide top notch customer experience for my customers. I will say that U-Haul has a desperate training need in the area of customer service. The staff fails to make people feel welcomed and the basic ABCs of service. A. Mirror - repeat what the customer says. B. Acknowledge - Acknowledge and empathize with the customer. C. Find common ground without snarky/sarcastic comments.DAMIEN O.
The staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.Donnell H. | Expérience générale
Le client n'a pas laissé de commentaire.RICARDO V.
We signed up to drop the U-Haul off somewhere else but then somehow the computer switched us to this location. So we had to drive an extra 45 min to get to this location and then were charged for drive over the number of miles. Not really this locations fault, more with U-Haul in general.Eric M.
Le client n'a pas laissé de commentaire.Harold N.
Le client n'a pas laissé de commentaire.Brianna S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES S. | Expérience générale
Le client n'a pas laissé de commentaire.Mario P.
Le client n'a pas laissé de commentaire.jesus M.
Le client n'a pas laissé de commentaire.LYNN M.
Already put the gas yet i got charge for fuelTUNG N.
Nothing at the moment.STEPHEN R.
Le client n'a pas laissé de commentaire.ARIBERTO M.
The website would not recognize the location when trying to return the truck even with changing the settings on my phone browser as instructed.KELLER W.
It was dirtySANTIAGO L.
Take a moment and sweep out the trailers for the next person. The trailer I received was full of branches, dirt, and splintered wood. I had to sweep it out prior to hauling furniture.Tyson L.
The equipment was clean but there was a check engine light on the vehicle when I picked it up but was still told to use it. Also, it seemed the automatic transmission was having trouble changing gears.Jerome S.
Well the young lady who was there when I went to drop off had a bad attitude. Asked her to help me checkout and she wouldn't already tell me my product number and then she snatched my key from my hand and refused to give it back. Although I was there early I had right to the truck until 330 pm 11/14/21CHRISTOPHER S.
Polite and helpfulRick C.
Le client n'a pas laissé de commentaire.James D.
My receipt said 80 $and then charged my account another 46 $that was not included on my billHarley F.
Be more clear about the price per mile. Online it said 25 miles included in base price, but while checking out the price became $.68 per mile sold separately.Adriana W.
Very quick and easyTanya W.
Awesome officeTAREK H.
Le client n'a pas laissé de commentaire.THOMAS K.
You guys are great.CURTIS H.
The return process after work hours was horrible. The app did not allow me to upload photos and the website kept on crashing.Eric A.
Le client n'a pas laissé de commentaire.Alexandra S.
Fast and easy in and out with the rental of a car dolly. Didn't reserve online but still fast walk up service was provided.Matthew E.
Check engine light when I was driving brake fail to me twice and bad serviceOMAR G.
Always friendly staff and good Ean equipmentWILLIAM B.
Everything goodFranklin M.
Le client n'a pas laissé de commentaire.KATIA L.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.Tanya W.
Would definitely recommend this location to everyone I know that is moving. I rented a truck from this location and have a storage unit with them as well. Staff has been extremely friendly and very helpful. Experience overall was well over any expectations I had. Thank you very muchRebecca C.
Le client n'a pas laissé de commentaire.GERALD G.
Le client n'a pas laissé de commentaire.FLORA MURRAY M.
Le client n'a pas laissé de commentaire.Sean L.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.Ronald S.
Customer service was excellentIAN G.
The vehicle I picked up was not cleaned inside, I was disappointed on that as it tells you the vehicles are cleaned and made ready for next customer. The wait to pick up vehicle took a really long time to pick up as only one person working to do that. There was not much in the way of friendliness or customer service as no greeting, no thank you, disappointed in that. I also felt kind of pressured to do extra insurance on vehicle. I feel not necessary on short trips. Dropped off on one way trip bc charges 0,89 cents per mile bringing back second way. That is way high charge. Overall, very unlikely to rent again.Elodie W.
Very good customer serviceHugo P.
The gentleman who checked the truck told me if I told put gas I will be charged 20 $. I rushed to the gas station and put gas and after dropping off the equipment he still charged my card 30 $. This is a scam. Please avoid this locationRudolf N.
Associates helping me were great . Trailer pulled wellGRADY H.
Le client n'a pas laissé de commentaire.JAMEELAH L.
Was informed during pick up that the 24 hour reservation was shortened due to prior reservation - no notice or expectation of a less than a 24 rental period until the last possible moment. The trailer's breaking system was defective because it was so jerky that I thought the hitch had jumped off the ball. I was under time duress and did not have time to argue with the clerk or go back & exchange trailer (unlikely) or travel to another location to pick up.RICHARD S.
Le client n'a pas laissé de commentaire.BRIAN H.
Le client n'a pas laissé de commentaire.NOY SMELSER A.
Le client n'a pas laissé de commentaire.FRANZ H.
Le client n'a pas laissé de commentaire.CHARLES S.
I had used U-Haul before using a self device and I as very seamless that it made me want to use it over and over again but this last experience was terrible despite human interactions. I had rented a truck with a toll dolly and I explained to the manager I only needed the toll dolly for a day and the truck for 2days, he said it was fine and he assigned my request. On the same day I returned the toll dolly which was obviously attached to the truck and I went it to let him know and I said what's the situation with the truck as I still needed it for another day, he asked me to go and the toll dolly was detached. To my surprised when I returned the truck another manager was really at my face telling me my contract said I had a toll dolly and I told him I had returned it and he said it as not possible that it cannot be broken and made it seems it was my fault, despite explaining he was very affirmative about it and very confrontational regardless of what I had explained and he said ti should have been done and still made it seem like it was my fault, this was really annoying. If the people at this location does not k know what they are doing why blame the customer? I told him if that was not suppose to happen why are you confronting me like I walked in to take the truck on my own, this was a very terrible experience because he actually scared me out of the location and had to just leave. If I have to use U-Haul again, never will I return to this location and will rather use the self service, thank youAgboola O.
Convenient and fast serviceJames C.
I got professional service.. it was the fastest process I have ever experienced. These folks will have all my business in the future. I am very happyBarton P.
Le client n'a pas laissé de commentaire.Julio L.
Great customer service....very professional staff...friendly too...highly recommend this location!AIDA G.
Le client n'a pas laissé de commentaire.LESLEY A.
Send out only working trucks! Make sure the brakes work properly. The light sensors should NOT be going off in the truck. When the sensors appear, other lighted information does not appear. Also, integrity is more valuable than anything. When you charge a customer for fuel, it should be accurate. I refilled the tank to the level I used, yet you charged me for a full tank of gas! I explained you have to wait 5 to 10 seconds for the fuel sensors to register because they all start out at zero. It's a pretty cheap trick to take a picture immediately so UHaul can line their own pockets with extra charges!MICHELLE C.
Service for hitch installation was supposed to be 1,5 hours and took almost 12. No communication on progress. Had to call a few times to get an update.Francisca O.
For five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.DAVID M. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE R.
Le client n'a pas laissé de commentaire.Riley W.
Le client n'a pas laissé de commentaire.ALEJANDRO L.
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.antonio J.
Le client n'a pas laissé de commentaire.Eldred F.
Le client n'a pas laissé de commentaire.Amilcar F.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.bill A.
I've used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.Serena B. | Expérience générale
The guys working there were so nice and helpful!Kimberly G.
Surprisingly easy transaction...I'll use Uhaul more often now.DANNY B.
Le client n'a pas laissé de commentaire.ARIF H.
Le client n'a pas laissé de commentaire.SHYRA J.
Everything was fantasticâ€”the facility and especially the staffROSCOE D.
Reserved Equipment was not there. Had to take a 15 foot van instead of a 6 x 12 trailer. Would not recommend U-Haul in general if you want a specific van or trailer.Keith P.
I dropped off the truck at 7:05 pm and this location was closed. Daniel store assistant manager was very nice and helpful. Eventhough they're closed he help me checked in outside with his personal phone because I was not able to do it on my own from uhual dropped off video's.NAM T.
I would have given an excellent rating but I did not get the dolly that I paid for.TIMOTHY BURT W.
Great place for short time or long time storage. The staff was amazing and great customer services.Kentla Z. | Expérience générale
Always a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!Tyler J. | Expérience générale
Le client n'a pas laissé de commentaire.Norman C. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS G. | Premières impressions
Le client n'a pas laissé de commentaire.Lakiki H. | Online Move In
Le client n'a pas laissé de commentaire.Donnell H. | Premières impressions
Too expensiveShelie H. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel H. | Expérience générale
Le client n'a pas laissé de commentaire.Steve N. | Premières impressions
Le client n'a pas laissé de commentaire.Keith M. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD OBEDIAH S. | Expérience générale
Le client n'a pas laissé de commentaire.LILIANA O. | Expérience générale
Le client n'a pas laissé de commentaire.miguel b. | Expérience générale
Lesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......Dion W. | Expérience générale
I will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmareJESSIE H. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTY B. | Premières impressions
Le client n'a pas laissé de commentaire.Susan R. | Premières impressions
I've been knowing Mike Capps since I moved to the USA and I'd drive well into extra miles to deal with him. He supersedes quality service!Tyler J. | Premières impressions
Very goodPEYMAN R. | Premières impressions
Le client n'a pas laissé de commentaire.Venkata G. | Premières impressions
Le client n'a pas laissé de commentaire.Joel S. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD OBEDIAH S. | Premières impressions
The staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.JEFFREY H. | Premières impressions
I just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.Janice S. | Online Move In
Staff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.JACQUELINE DIANE A. | Premières impressions
Le client n'a pas laissé de commentaire.Orlanda H. | Premières impressions
They were very lenient and kept having to keep it. For about 4 days longer than supposed to beAshlea S. | Online Move In
The service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevatorGlenn D. | Premières impressions
Emmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employeeCherise C. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline G. | Online Move In
Staff is super friendly and hospitable.MATTHEW D. | Premières impressions
Le client n'a pas laissé de commentaire.robin W. | Premières impressions
ExcellentAmanda L. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle G. | Premières impressions
The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)Jamar I. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!