Évaluations des clients U-Haul Moving & Storage of Keene

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Keene

Cote générale :

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Timothy G.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Le client n'a pas laissé de commentaire.

Daniel G.
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Le client n'a pas laissé de commentaire.

Gary S.
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Trip I did went well with the trailer.

Gary B.
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I was disappointed that there are hidden fees that drive the cost way above what is advertised. While I was not deceived, I did not know that in addition to the rental cost there would be a significant charge for mileage that more than doubled the cost of rental. These added costs will give me pause before I rent again from U-Haul.

Ian C.
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Le client n'a pas laissé de commentaire.

Lou A.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Worked with Amanda she was great!

Lance Z.
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put windshield ice scrapers in all your vehicles.

SAAR E.
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Le client n'a pas laissé de commentaire.

Steven L.
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Le client n'a pas laissé de commentaire.

Oscar V.
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Le client n'a pas laissé de commentaire.

mamie A.
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Le client n'a pas laissé de commentaire.

Patrick S.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

caleb M.
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Le client n'a pas laissé de commentaire.

Zdzislaw L.
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Professional and efficient.

Amanda T.
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Arrived to pick up the truck and went inside. Location seemed severely understaffed as there was a line of five people and only one staff who work working the front and back. Ended up getting the truck through the app and just asking for the key. Truck was clean, and as advertised. Cost was slightly higher than estimated, but all in all a decent experience.

Timothy J.
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I rented a trailer that had issues, when I returned it I was told the manager would call us tomorrow around noon, that never happened. This trailer would bang and pop violently , you can feel it in the steering wheel. It should not have been rented out.I want to be compensated for this.It took so long to drive back it was ridiculous.Never again .Management should have called me.

Francisco L.
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Great people good place. Courteous, kind and friendly staff. God BLESS them all. Thank you Keene ,Nh Uhaul.

Steve R.
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Easy drop off! Very efficient.

Kevin S.
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Le client n'a pas laissé de commentaire.

Ross K.
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Le client n'a pas laissé de commentaire.

Mariann H.
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I needed a van on short notice. they had one and it was ready to go on the spot. I took it and returned it within 2 hours. Excellent experience. I would recommend UHaul to anyone. Thank you!

Michelle P.
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Le client n'a pas laissé de commentaire.

Paul S.
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In all the years I've ever rented any type of vehicle I've never had someone not allow me to leave before they had checked all of the lights on a vehicle to make sure they still work. Are you kidding me? I had the truck for 2 hours. If a light had burned out I sure as fuck am not paying for a replacement. They should also make sure that the fuel mark on an out going truck matches up with the paperwork that customers are given. My bad for not confronting them on this before I left but I didn't think that I would be dealing with a bunch of goddamn nazis when I returned it. Next time I will use a budget truck.

Gordon P.
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Friendly and intelligent staff. No negatives.

Lance Z.
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The young lady that helped me out was awesome!

Thomas D.
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Le client n'a pas laissé de commentaire.

george p. | Overall Experience |
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Your storage units are to much money for a 10 by 5.

Donald M.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Le client n'a pas laissé de commentaire.

Karen J.
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A wonderful experience. The customer service was impeccable!

Kevin C.
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Schedule more employees for weekend schedule. When I picked up my vehicle it was fine because there was no line, but when I came to return my vehicle there was a long line and only one employee assisting customers.

ann W.
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Le client n'a pas laissé de commentaire.

Patrick A.
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You gays very professional

Donna A.
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Very helpful and informative. Thank you

Penny V.
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Always easy service. Never a worry

Jameson B.
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Le client n'a pas laissé de commentaire.

Gaynor Russell W.
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Le client n'a pas laissé de commentaire.

james L.
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Amanda was great help Very friendly Great experience Would use again

Steve R.
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There was only one person working (Sunday afternoon) so drop-off took about a half hour. The salesperson was very helpful once she got to me.

Karen H.
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The interior had not been cleaned.

Tracy K.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Robert M.
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Very easy return at end of a long day.

Kevin B.
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Amanda and Melissa great job. Quick easy service was provided. Kevin Beauchesne

Megan H.
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Le client n'a pas laissé de commentaire.

Michelle C. | Overall Experience |
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They were quick to help with all of our moving and storage needs from Virginia to NH.

Donald S.
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my one complaint is the misleading advertising on the cost of equipment. You proudly advertise $19 a day, which, as you should know by now, is never, ever true. My rental, for instance, costs TEN times as much, and that seems to be the norm. Why not just be honest about the cost?

Dan R.
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The u-haul website, was excellent in directing me on how to drop off the equipment. It was simple and easy to use. Good job.

Beverly M.
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Le client n'a pas laissé de commentaire.

Tanner S.
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Le client n'a pas laissé de commentaire.

Mark L.
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Awesome experience !

Nicole K.
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Not overcharge someone

jeff T.
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As when we return the truck was unaware of having to take a pic of the odometer before we had placed the keys into the drop. Hoping that dont cause extra fees. As everything else was clovered and returned with a full tank of fuel.

Scott M.
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FAST AND EASY PICKUP

John P.
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Le client n'a pas laissé de commentaire.

Suzanne S.
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Le client n'a pas laissé de commentaire.

sophia R.
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Le client n'a pas laissé de commentaire.

Kevin G.
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Le client n'a pas laissé de commentaire.

Susan D.
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Le client n'a pas laissé de commentaire.

Keith T.
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Le client n'a pas laissé de commentaire.

Jean K.
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Le client n'a pas laissé de commentaire.

Margaret D.
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Le client n'a pas laissé de commentaire.

ADAM W.
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Le client n'a pas laissé de commentaire.

Mariann H.
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Everything went very smoothly. They were wonderful. Even in a snowstorm, they called to verify I would be picking up the truck as well as very helpful. I am very satisfied. Thank you.

Gary C.
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nothing

Robert C.
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The sales representative did not tell me that the rental location would be closed at 3 PM. I had to make another 1 1/2 hour round trip to check out the next day. I would have checked out before 3 PM if I had known.

Jessica L.
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Feels like the motor wants to quit....like it doesn’t want to do any heavy pulling

WAYNE B.
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Le client n'a pas laissé de commentaire.

Birgitta M.
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I thought we were getting a Uhaul for $155, which is what the website says, plus minimal insurance. We were billed over $234. NOT OKAY. No one is happy with UHAUL's new "streamlined" way of doing business. Honesty and integrity are still valued in society.

Scott L.
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The truck was reserved well in advance of pickup but was found with a broken windshield (crack across the entire window) and bald tire when we arrived. The clerk's response was "That's OK, we have 24 hour road service." The billing was wrong as compared to the reservation details and it took two days to resolve that. The second truck also had mechanical issues and was not well prepped for rental. We were unable to reach anyone there by phone before rollover to corporate (better than 6 attempts). There were other contributing factors to this poor score.

celine G.
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Le client n'a pas laissé de commentaire.

robert B.
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The local staff are fantastic

Christopher L.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Exceptional service two weeks in a row. Thank you Uhaul Keene you made my work obligations much smoother and enjoyable!

Nicole C.
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Le client n'a pas laissé de commentaire.

gert W.
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Le client n'a pas laissé de commentaire.

Hope T.
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Le client n'a pas laissé de commentaire.

Maria C.
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Friendly professional service

Diane H.
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Everything went very well!

Pamela P.
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This is the first time I have rented a U-Haul I always had my own truck. I noticed white cat hairs on the passenger seat - for some people that would be a problem. Other than that it was great to have the van for running errands and then turning it back when I finished. It was the first time I used a back-up camera - that was helpful.

Richard H.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

Mary Ann R.
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Very only and helpful!

Richard C.
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Le client n'a pas laissé de commentaire.

Hope T.
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Le client n'a pas laissé de commentaire.

Paul G.
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Originally rented from Brattleboro VT - was transfered to here - great people. Uhaul could have done better with communicating the change of locations and pick up time prior to the 24 hour notice - our moving team lost 4 hours waiting until 12pm and the owner of this stoire said that truck was sitting there all morning.

Jared M.
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Le client n'a pas laissé de commentaire.

Jennifer O.
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Le client n'a pas laissé de commentaire.

Roland T.
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Services were great

Mehmet E.
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Disclose all charges in the future. After hours service charge? I find that a joke and it was never disclosed. Great business model you got there .

Community S.
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Le client n'a pas laissé de commentaire.

Earl P.
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Le client n'a pas laissé de commentaire.

Eric B.
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Nothing. Staff was/is incredible PR people for sure!??

paul C.
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Good job. Ty.

Richard C.
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Amanda at the Keene N.H. location was great. She helped us select the right vehicle for our needs, and was courteous at all times, even though she was extremely busy. Would highly recommend - our experience was great.

greg B.
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Girls there are boss as a MF ... probably both deserve more money... raises are in order , used this location 4or 5 years ago and it was terrible... not this time tho , fast and friendly ..Reward the face of your company. They are the reason people come back .. stay humble A happy customer BAKER

Christopher L.
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Le client n'a pas laissé de commentaire.

brenda P.
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Le client n'a pas laissé de commentaire.

Kevin L. | Overall Experience |
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A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Ronald W. | First Impressions |
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Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Robert J. | First Impressions |
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Amanda was very helpful and friendly.

Sandy H. | Overall Experience |
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Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

natalie m. | Overall Experience |
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Would use uhaul again in the future if needed.

Susan Y. | Overall Experience |
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Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

JENNIFER D. | First Impressions |
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Excellent!

Laura W. | Overall Experience |
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Great communications

gary s. | Overall Experience |
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There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

melissa t. | Overall Experience |
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Great place to store your belongings without worry.

Michelle Z. | Overall Experience |
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I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

robert b. | Overall Experience |
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I had a great experience thank you.

Michelle Z. | First Impressions |
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Check in process for my free month storage was handled efficiently.

Patricia W. | Overall Experience |
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Jonathan was very helpful and always pleasant to deal with.

THOMAS S. | Overall Experience |
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People were nice and helpful but more staff needed on weekends during busy hours.

hector r. | Overall Experience |
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Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

craig h. | Réservation |
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The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

SUE W. | Overall Experience |
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Good experience

Damian G. | Overall Experience |
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Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

patricia d. | Overall Experience |
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Non reviews have been submitted for this location.

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