Nothing great dealerPhilip M.
Customer Reviews for U-Haul Moving & Storage of Keene
Pour nous contacter
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
If I or anyone I know need a van or truck to move furniture I always refer them to U-Haul. Great service every time. I've used U-Haul 3 times now and I am never disappointed!MARIANN H.
Easy rental and return!JULIE G.
Le client n'a pas laissé de commentaire.Alisa L.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.CHRISTOPHERP H.
Le client n'a pas laissé de commentaire.RICHARD R.
Staff was friendly and efficientJOSEPH H.
Le client n'a pas laissé de commentaire.SHIRLEY H.
Le client n'a pas laissé de commentaire.Russell T.
Justin Robinson and Amanda Giglio are amazing to work withSandra B.
Fine like it isIan H.
Fantastic service. Very friendly and accommodating. I feel the seats should get vacuumed. The van was clean but the seats had dog hair on them. I'm just a clean freak.JESSICA R.
Le client n'a pas laissé de commentaire.Peter W.
Le client n'a pas laissé de commentaire.SHARON G.
Le client n'a pas laissé de commentaire.Niels L.
Le client n'a pas laissé de commentaire.ASHLEY G.
Le client n'a pas laissé de commentaire.Josh T.
Le client n'a pas laissé de commentaire.WESSON WOODROW T.
I really like this location. I have rented various trailers from this place.David C.
Le client n'a pas laissé de commentaire.Sheri W.
Le client n'a pas laissé de commentaire.Viachaslau S.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.Kennith C.
Le client n'a pas laissé de commentaire.Christopher V.
I would suggest having more than one person work the front desk so multiple customers can be taken care of at one timeJames G.
Le client n'a pas laissé de commentaire.Cara D.
Maybe more counter people at peak timesFerny F.
Rented car carrier. Ratchets for tightening wheel straps would not work without freeing them up. These require lubrication periodically also there was a wheel/tire hop at 50 mph.RODNEY CHARLES T.
Super easy and nice employeesANDREW P.
Le client n'a pas laissé de commentaire.debbie F.
Le client n'a pas laissé de commentaire.GORDON M.
Le client n'a pas laissé de commentaire.David M.
Everything concerning this rental went smoothly and I would recommend this company to friends. Thanks for making the stress of moving a little easier.cheryl W.
Le client n'a pas laissé de commentaire.David J.
Nothing to improve. Amanda was great & the vehicle handled well in bad weather except for some hills on side roads but the manual drive worked well.AMY B.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.MELISSA A L.
Le client n'a pas laissé de commentaire.Vanessa A.
I was charged fuel charge when the tank was at the 1/4 mark. Definitely not happy with that part of the rental. But overall a good experience.Robert O.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.JOSEPH M.
Amanda Giglio is terrific everytime I rent from you. She knows the drill, she's helpful, and she does it all with lovely demeanor. She's a consummate pro. Merci.Raymond H.
I can't think of anything above and beyond what you are already doing ! ...continue your great work!JAMES W.
Le client n'a pas laissé de commentaire.Rosa Z.
excellent customer service.Nicole W.
Le client n'a pas laissé de commentaire.Roberta S.
The after hours return process was unable to be completed, so I was charged an additional after hours return charge, and cannot reach anyone at the location to discuss/dispute this chargeGordon M.
very friendly staff and time efficient :)JESSICA L.
Justin was very helpful attaching my rental trailer to my hitch.Paul C.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Frederick B.
Very pleasant experience as the in charge person provided a truck we needed for a large project transportation need.DAVID W.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.James W.
Everything went great staff was super friendly and amazingCASSANDRA W.
Everything went awesome staff super friendly and caringcassandra W.
Le client n'a pas laissé de commentaire.Joseph D.
The people at UHaul Keene do a great job. That's why I always come back. It's a great system over there run by great people.Raymond H.
Le client n'a pas laissé de commentaire.Charles G.
You can improve by not giving away reservations for storage units. Twice in 2 months my reserved unit was given away, the last time I had to take a U-Box. This is so wrong.Richard R.
I had an excellent experience with this U-Haul rental. The equipment was in top shape and served me well. Of utmost importance was the very superior service provided by the customer service associate, AMANDA, at the time of my initial query, at the time of vehicle and storage unit sign-up, at the time of vehicle pickup, and at the time of vehicle return. All of Amanda's customer service demonstrated pro- fessionalism, efficiency, and knowledge of U-Haul products and services. At one occasion while waiting my turn in line, I had the occasion to witness how well Amanda handled customer questions in person and over the phone. Amanda is a superior customer service rep. Her business-like yet friendly style is a real plus. In terms of U-Haul knowledge, I've seen no other UH rep who was better. UH has a marvelous employee in Amanda. RETAIN AND PROMOTE!Charles B.
Le client n'a pas laissé de commentaire.CARRIE D.
Le client n'a pas laissé de commentaire.ROSTISLAV E.
Go over the vehicle for damage with the customer before it leaves the lot. I was charged a deductible for a broken windshield I noticed five minutes after I left the lot. Spoke to a very rude regional manager Jerry at the Springfield, MA office. I wound up getting my card refunded by filing a dispute with the credit card company. Accused of lying by the manager at the Keene NH store (name Amanda) and treated very poorly overall.DANA JON C.
Le client n'a pas laissé de commentaire.EDWARD C.
Location good. Every time I rent I'm pressed to have the equipment back. They honestly need another trailer on site. The past couple days I've rented from tractor supply. I was unaware tractor supply had a rental trailer at cheaper rates... uhaul should consider a frequent visitor discount also. It's just good business.Scott S.
Fix wiring for directionals and brake lightsDAVID P.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Michael Alan L.
Courteous and quick. Well done all around.Alison F.
I did not have a good experience with the GM Amanda Giglio...please see complaintsherri M.
Hard to improve on perfection.Richard V.
Easy to rent, people very pleasant to speak to and explained contract nicely. Will continue doing business with them when in need to rent again. Thanks again.Ann L.
Maybe let us drop trailer at Store closer to homePAUL R.
Le client n'a pas laissé de commentaire.Vic W.
Le client n'a pas laissé de commentaire.Jeremy R.
Le client n'a pas laissé de commentaire.Crystal P.
Le client n'a pas laissé de commentaire.RICKEY H. | Expérience générale
Le client n'a pas laissé de commentaire.malinda B.
Le client n'a pas laissé de commentaire.LESLIE G B.
Very professional service.JEFFREY I.
Le client n'a pas laissé de commentaire.WILLIAM L.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Brittany W.
Just thankful to have nice and helpful people to help make the moving expenses easy as possible.Melissa L.
The Keene personnel were extremely helpful.Joe K.
More help needed on Saturday. The woman working was very nice and helpful, but I had to wait awhile before she was freed up to assist me.GLENN K.
Le client n'a pas laissé de commentaire.GREGORY J.
This is not a reflection on the Keene U-Haul group. The truck was very loud. Door seals need address as My wife and I had to screen to each other when talking. Lots of outside noise. Also not sure if all trucks are the same but no cruise control is not fun on highway.Brian E.
Le client n'a pas laissé de commentaire.Gordon L.
Pleasant and helpful staff. Very clean store to walk into. Painless return of equipment. Pleasure to do business with them.CLAIRE D.
The emplyees were very courteous and friendly. The truck was very clean and ran great.Waiman N.
The manager started out normally but became forcefully unpleasant, raised her voice and was defensive and in the end not helpful. Uhaul had changed the location of pick up ....but not the pickup of packing materials. She could easily have had us cancel the order and buy them from her store but instead we had to go all the way to Brattleboro to get boxes we had ordered.stephanie K.
Every agent who works at the Keene location is professional and friendly. I enjoy renting from this location, and would probably even go miles out of my way, if necessary, to rent there. Thank you to each and every one of the employees there. Too often it seems - polite, professional, and friendly customer service is missing in today's businesses. Not at the Keene UHaul location, and I so appreciate their efforts!REISA A.
The location did a great job helping troubleshoot multiple problems that came up on our trip.MATTHEW M.
Le client n'a pas laissé de commentaire.SCOTTROBERT DONA S.
Le client n'a pas laissé de commentaire.Lauren R.
Passenger tail light not working ! GREAT SERVICE AS ALWAYS THANK YOUKevin S.
Le client n'a pas laissé de commentaire.Rob E.
Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.dewitt c. | Expérience générale
Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.Sandra K. | Expérience générale
We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!AMBER W. | Expérience générale
Amanda was very friendly and helpful. She deserves a raise!Robert J. | Expérience générale
Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!John H. | Premières impressions
Le client n'a pas laissé de commentaire.Debra and Curtis O. | Expérience générale
The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.Sarah T. | Premières impressions
Le client n'a pas laissé de commentaire.Karen M. | Expérience générale
Amanda was fantastic. She had too many customers at once and handled it well.Debra and Curtis O. | Premières impressions
The latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.Kelly W. | Online Move In
Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.Jacqueine H. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy S. | Premières impressions
Your storage units are to much money for a 10 by 5.george p. | Expérience générale
They were quick to help with all of our moving and storage needs from Virginia to NH.Michelle C. | Expérience générale
A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.Kevin L. | Expérience générale
Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.Ronald W. | Premières impressions
Amanda was very helpful and friendly.Robert J. | Premières impressions
Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeksSandy H. | Expérience générale
Would use uhaul again in the future if needed.natalie m. | Expérience générale
Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.Susan Y. | Expérience générale
Excellent!JENNIFER D. | Premières impressions
Great communicationsLaura W. | Expérience générale
There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100 %. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NHgary s. | Expérience générale
Great place to store your belongings without worry.melissa t. | Expérience générale
I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! YayMichelle Z. | Expérience générale
I had a great experience thank you.robert b. | Expérience générale
Check in process for my free month storage was handled efficiently.Michelle Z. | Premières impressions
Jonathan was very helpful and always pleasant to deal with.Patricia W. | Expérience générale
People were nice and helpful but more staff needed on weekends during busy hours.THOMAS S. | Expérience générale
Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.hector r. | Expérience générale
The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!craig h. | Réservation
Good experienceSUE W. | Expérience générale
Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for 20 $!Damian G. | Expérience générale
*patricia d. | Expérience générale
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