Évaluations des clients U-Haul Moving & Storage of Keene

Pleasant and helpful staff. Very clean store to walk into. Painless return of equipment. Pleasure to do business with them.

The emplyees were very courteous and friendly. The truck was very clean and ran great.

The manager started out normally but became forcefully unpleasant, raised her voice and was defensive and in the end not helpful. Uhaul had changed the location of pick up ....but not the pickup of packing materials. She could easily have had us cancel the order and buy them from her store but instead we had to go all the way to Brattleboro to get boxes we had ordered.

Every agent who works at the Keene location is professional and friendly. I enjoy renting from this location, and would probably even go miles out of my way, if necessary, to rent there. Thank you to each and every one of the employees there. Too often it seems - polite, professional, and friendly customer service is missing in today's businesses. Not at the Keene UHaul location, and I so appreciate their efforts!

The location did a great job helping troubleshoot multiple problems that came up on our trip.

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Passenger tail light not working ! GREAT SERVICE AS ALWAYS THANK YOU

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Only issue was the "Change Motor Oil" alert was on.

Fitted my needs well. Everyone was nice and professional. Great atmosphere.

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Great!

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lady who helped was very knowledgeable and helpful.

It was great, thank you

Associates were very friendly and helpful. Would definitely use this location again.

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Space needed for a large truck to load and unload is too tricky. Just forget about going on a Saturday because there just isn't enough room for everyone who will show up. Manager—Amanda, I believe—lacks people skills. Card readers to access the indoor units work about 50% of the time. Ask for an access code instead.

Both locations quick and concise

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Don't lose Matt ..I had a very small window of time79 miles load unload and return auto hauler. Matt played a major part in making it happen, good help is a thing of the past John B

Provide windshield scrapers. Thanks

Just keep up the good work! The manager in Keene is friendly, helpful, and flexible — I could not have done this moving project without her administrative and personal assistance...thank you so much!

Truck smelled like cigarettes, and water leaked onto some of my boxes from outside. Also, the washer fluid did not work at all. Not ideal considering the winter storm I had to drive through. Could not see. Then, to add insult to injury, I'm charged twice for renting the pads, even though they're returned, and then some random $5 “safe trip” fee. You charge for returning the equipment without damage??! On top of all that, I returned the equipment last night, but was charged until today because the app didn't work right. Refused to see my location. Would not recommend uhaul in the future. The staff at the location was very friendly and helpful, until I returned the equipment.

I selected to come in durring normal business hours to collect my refund. Instead they issued a check to be mailed to me, so now I have to wait 3-5 business days just to get the check and then pay to cash the check, and all I got was an im sorry.

Amanda was very nice, the return process very easy and quick, and she nicely answered some questions that I had about another rental coming up. The whole truck rental process from start to finish was great and the truck was great.

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The wiring on the trailer was not working when I picked it up, causing a delay. The staff was great in taking care of it, but I wonder why it was not operable to begin witih. My low scores are a reflection of your booking system. I called on the phone and was told my preferred size trailer was not available so I opted for a larger, more expensive one. After the phone call I went onto your website and found the trailer I wanted was available at this site and I reserved that one on line. Before I could cancel the first option, I received a call telling me that trailer was available at a location 40 minutes away. This is the third time I have booked a trailer in Keene, gone through providing all the towing car, personal ID and credit card information only to be told after the fact that the trailer was not available in Keene and I would have to drive up to an hour away to get it. This is a "bait and switch" approach that is intentionally built in to your booking system and is unethical. You should not be entitled to my personal info if the product is not available at the site that you indicate. If there was an option to UHaul I would use it but there is not and that is probably why you can get by with this dishonest approach.

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The floor of the enclosed trailer was not clean. This wasn't seen by the naked eye. Our belongings that were on the floor were black with a greasy substance. I'm having difficulty getting it out. Please be sure that the trailers are thoroughly cleaned prior to renting. Thank you.

I tried to rent a car carrier from this location originally they did not have one. They said someone would call me to try and locate one. After 2 days called them back and they said could be Saturday night. I needed for Sunday so I located a trailer in ct where I was picking up the car and had to pay extra for one way

power steering in reverse was hard to turn but other than that the truck was in very good shape and the customer service was wright on and couldnt ask for better

Brandon was polite, knowledgeable and helpful. He assisted with pick up and drop off.

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This location is great! All of the employees here are wonderful!!

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The back of the truck could have been cleaned a little better. I was not able to get the truck I reserved and I did not find out until I arrived at the store. The sales associate was very helpful given the situation.

The Keene location staff were professional, personable and very helpful. I had no issues over the course of my 4-day rental as a result of the good start in Keene. Thank you! My only wish is that I could have used the Brattleboro, VT, location, where I made the initial reservation, rather than Keene, given my own location in Brattleboro.

I was 2 hours late to drop off and they charged me for 2 extra DAYS without warning.

Amanda and Justin were absolutely amazing they were so so so helpful. Amanda was even answering text messages from home. Which I feel is like above and beyond

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Not much. Everything went well.

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This would have been a perfect experience if they had remembered my moving pads.

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I was supposed to get the 50 dollar charge for a no show sent back to me and that hasnt happened yet... kind of irritatiing

Kudos to Amanda and crew!

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I didn't know there was a overnight return fee of $20. I only found out when the bill came. I could've kept the car for another day and returned during business hours the next day and been charged the same or less. The extra $20 might've changed my decision to pick UHaul over Enterprise.

Store was open 7 days a week, the equipment we needed was available, and employees were friendly and helpful. Would definitely rent from this location again!

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quick and easy, reasonably priced

better service. everyone there seemed like they hated their life and wanted to be somewhere else. If uhual didn't have such a monopoly on this business i'd try to find someone else

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trailer was dirty altho I didnt check prior to pickup

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My drop off time was wrong on my original paperwork which I didn't notice at pickup because I was overcharged initally and had to fight over why the charges were wrong before I even left. Trying to make changes to my reservation because I needed a new pick up time and ended up needing to extend a day was completely frustrating and I ended up being charged for three days and had the vehicle for less then 48 hours. I have still heard no response regarding my email response concerning the over charges to my card and the hold times to get someone on the phone are ridiculous. The 15 foot truck I rented pulled so badly to the side it was dangerous. Overall the worst experience I have ever had with a truck rental company. I'll drive 30 minutes out of my way and use Budget next time. Do yourself a favor and go elsewhere.

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The truck's gas cap did not have a lock. twice my gasoline was siphoned out. I estimate I lost $100 in gasoline. This is a huge problem. It happened as I slept overnight. There must be people who go out at night expressly for the purpose of siphoning gas from U-haul trucks. This is a solvable problem!

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Make sure gas tank is full, i have rented a truck & a van this summer and I over filled gas tank both times at a cost of $25.00

All was ok until I returned the vehicle. The representative insisted that I had not filled the gas tank adequately to the required 5/8 full. I knew that I had. There was no 5/8 mark on the gage. It was an estimate and I contend that I had overfilled beyond 5/8. She thought otherwise and charged me excessively by about $3.75. She was VERY WRONG. I should get a refund.

I think you guys should mount wifi cameras on all of your trailers and vans, and give the option of renting the display screen.

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U-Haul, at least judging by this latest experience, has come a long way. You lost my business years ago because of some really poor trucks and customer service. But this rental went perfect.

Woman in office is very professional and left nothing unanswered. She deserves more money and a better title, I've Been to many uhaul and they sucked this was my first time having a great rental experience

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The equipment truck (TM 1957H) I had used had a few mechanical problems that made me feel unsafe in my trip. For one, the steering wheel was shaking almost constantly. Whenever letting go of the steering wheel we noticed the vehicle was pulling VERY HARD to the right and practically was jerking us to the right. My husband was holding the steering wheel STRAIGHT and the vehicle was turning RIGHT ON ITS OWN. The alignment in the vehicle was off in the worst way, and not to mention the vehicle was shifting very roughly. I think they need to keep up with maintenance a bit more with their vehicles. No one should be paying $100+ for a move in something that unsafe and I'm super upset that I was charged that much to be in a vehicle as unsafe as it was. I will probably never go back Keene NH's U-Haul again just from the experience I had via the vehicle. The staff and the facility itself were clean and fine. The vehicle just WAS NOT up to par and should not be on the road being used with a customer.

Originally started in Lebanon NH. Called Uhaul to verify they had the equipment prior to driving down, they stated everything was good to go. Upon arrival it had a flat tire that they refused to fix. I had to drive 3 hours out of my way to find another trailer. Trailer I picked up had a slow tire leak which i had to fill several times.

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The furniture dolly was broken and missing parts making its use difficult. As always the staff goes the extra mile.

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Everyone was professional and working hard to get me in and out quickly with everything I needed.

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Amanda was fantastic. She was helpful and knowledgeable and the Lebanon, NH location could learn a lot from her.

GREAT SERVICE AT THE KEENE LOCATION. BUT, REALLY DO NEED MORE SALES AGENTS HELPING PEOPLE IN LIINE.

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That's hard to think what more you could do to.push pass your current level of excellence...you are A-1 in my book!!!

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