Évaluations des clients U-Haul Moving & Storage of Keene

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Keene

Cote générale :

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Michael M.
Évaluation :

Amanda was very nice, the return process very easy and quick, and she nicely answered some questions that I had about another rental coming up. The whole truck rental process from start to finish was great and the truck was great.

AMBER W. | Expérience générale |
Évaluation :

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Juliette M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL R C.
Évaluation :

The wiring on the trailer was not working when I picked it up, causing a delay. The staff was great in taking care of it, but I wonder why it was not operable to begin witih. My low scores are a reflection of your booking system. I called on the phone and was told my preferred size trailer was not available so I opted for a larger, more expensive one. After the phone call I went onto your website and found the trailer I wanted was available at this site and I reserved that one on line. Before I could cancel the first option, I received a call telling me that trailer was available at a location 40 minutes away. This is the third time I have booked a trailer in Keene, gone through providing all the towing car, personal ID and credit card information only to be told after the fact that the trailer was not available in Keene and I would have to drive up to an hour away to get it. This is a "bait and switch" approach that is intentionally built in to your booking system and is unethical. You should not be entitled to my personal info if the product is not available at the site that you indicate. If there was an option to UHaul I would use it but there is not and that is probably why you can get by with this dishonest approach.

Michael G.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie B.
Évaluation :

The floor of the enclosed trailer was not clean. This wasn't seen by the naked eye. Our belongings that were on the floor were black with a greasy substance. I'm having difficulty getting it out. Please be sure that the trailers are thoroughly cleaned prior to renting. Thank you.

GARY L.
Évaluation :

I tried to rent a car carrier from this location originally they did not have one. They said someone would call me to try and locate one. After 2 days called them back and they said could be Saturday night. I needed for Sunday so I located a trailer in ct where I was picking up the car and had to pay extra for one way

Robert J. | Expérience générale |
Évaluation :

Amanda was very friendly and helpful. She deserves a raise!

STEVE ALLEN T.
Évaluation :

power steering in reverse was hard to turn but other than that the truck was in very good shape and the customer service was wright on and couldnt ask for better

CHARLES J.
Évaluation :

Brandon was polite, knowledgeable and helpful. He assisted with pick up and drop off.

David W.
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Le client n'a pas laissé de commentaire.

GENE G.
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This location is great! All of the employees here are wonderful!!

JEFFREY N.
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Le client n'a pas laissé de commentaire.

Edward Y.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

Vanessa G.
Évaluation :

The back of the truck could have been cleaned a little better. I was not able to get the truck I reserved and I did not find out until I arrived at the store. The sales associate was very helpful given the situation.

Brian H.
Évaluation :

The Keene location staff were professional, personable and very helpful. I had no issues over the course of my 4-day rental as a result of the good start in Keene. Thank you! My only wish is that I could have used the Brattleboro, VT, location, where I made the initial reservation, rather than Keene, given my own location in Brattleboro.

David L.
Évaluation :

I was 2 hours late to drop off and they charged me for 2 extra DAYS without warning.

eliza G.
Évaluation :

Amanda and Justin were absolutely amazing they were so so so helpful. Amanda was even answering text messages from home. Which I feel is like above and beyond

FREDERICK S.
Évaluation :

Le client n'a pas laissé de commentaire.

John H. | Premières impressions |
Évaluation :

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

rob C.
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Le client n'a pas laissé de commentaire.

Stanley P.
Évaluation :

Not much. Everything went well.

Casey M.
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Le client n'a pas laissé de commentaire.

LUCINDA CAROLYNN G.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Eric G.
Évaluation :

This would have been a perfect experience if they had remembered my moving pads.

ELLEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan B.
Évaluation :

I was supposed to get the 50 dollar charge for a no show sent back to me and that hasnt happened yet... kind of irritatiing

Michael Z.
Évaluation :

Kudos to Amanda and crew!

STEPHEN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

I didn't know there was a overnight return fee of $20. I only found out when the bill came. I could've kept the car for another day and returned during business hours the next day and been charged the same or less. The extra $20 might've changed my decision to pick UHaul over Enterprise.

John B.
Évaluation :

Store was open 7 days a week, the equipment we needed was available, and employees were friendly and helpful. Would definitely rent from this location again!

Robert L.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca M.
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Le client n'a pas laissé de commentaire.

Stephen R.
Évaluation :

Le client n'a pas laissé de commentaire.

NICOLE C.
Évaluation :

quick and easy, reasonably priced

Anthony P.
Évaluation :

better service. everyone there seemed like they hated their life and wanted to be somewhere else. If uhual didn't have such a monopoly on this business i'd try to find someone else

Vernon T.
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Le client n'a pas laissé de commentaire.

Mike A.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda P.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy F.
Évaluation :

trailer was dirty altho I didnt check prior to pickup

BRIAN B.
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Le client n'a pas laissé de commentaire.

Alice G.
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Le client n'a pas laissé de commentaire.

Anthony P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline A.
Évaluation :

My drop off time was wrong on my original paperwork which I didn't notice at pickup because I was overcharged initally and had to fight over why the charges were wrong before I even left. Trying to make changes to my reservation because I needed a new pick up time and ended up needing to extend a day was completely frustrating and I ended up being charged for three days and had the vehicle for less then 48 hours. I have still heard no response regarding my email response concerning the over charges to my card and the hold times to get someone on the phone are ridiculous. The 15 foot truck I rented pulled so badly to the side it was dangerous. Overall the worst experience I have ever had with a truck rental company. I'll drive 30 minutes out of my way and use Budget next time. Do yourself a favor and go elsewhere.

Jennifer T.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin R.
Évaluation :

The truck's gas cap did not have a lock. twice my gasoline was siphoned out. I estimate I lost $100 in gasoline. This is a huge problem. It happened as I slept overnight. There must be people who go out at night expressly for the purpose of siphoning gas from U-haul trucks. This is a solvable problem!

JOHN F.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra and Curtis O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul V D.
Évaluation :

Make sure gas tank is full, i have rented a truck & a van this summer and I over filled gas tank both times at a cost of $25.00

STEVEN J.
Évaluation :

All was ok until I returned the vehicle. The representative insisted that I had not filled the gas tank adequately to the required 5/8 full. I knew that I had. There was no 5/8 mark on the gage. It was an estimate and I contend that I had overfilled beyond 5/8. She thought otherwise and charged me excessively by about $3.75. She was VERY WRONG. I should get a refund.

David D.
Évaluation :

I think you guys should mount wifi cameras on all of your trailers and vans, and give the option of renting the display screen.

Linda G.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah T. | Premières impressions |
Évaluation :

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Andrew G.
Évaluation :

U-Haul, at least judging by this latest experience, has come a long way. You lost my business years ago because of some really poor trucks and customer service. But this rental went perfect.

greg B.
Évaluation :

Woman in office is very professional and left nothing unanswered. She deserves more money and a better title, I've Been to many uhaul and they sucked this was my first time having a great rental experience

Samuel B.
Évaluation :

Le client n'a pas laissé de commentaire.

LAURIE ANN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd K.
Évaluation :

Le client n'a pas laissé de commentaire.

William P.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin C.
Évaluation :

The equipment truck (TM 1957H) I had used had a few mechanical problems that made me feel unsafe in my trip. For one, the steering wheel was shaking almost constantly. Whenever letting go of the steering wheel we noticed the vehicle was pulling VERY HARD to the right and practically was jerking us to the right. My husband was holding the steering wheel STRAIGHT and the vehicle was turning RIGHT ON ITS OWN. The alignment in the vehicle was off in the worst way, and not to mention the vehicle was shifting very roughly. I think they need to keep up with maintenance a bit more with their vehicles. No one should be paying $100+ for a move in something that unsafe and I'm super upset that I was charged that much to be in a vehicle as unsafe as it was. I will probably never go back Keene NH's U-Haul again just from the experience I had via the vehicle. The staff and the facility itself were clean and fine. The vehicle just WAS NOT up to par and should not be on the road being used with a customer.

Andrew J.
Évaluation :

Originally started in Lebanon NH. Called Uhaul to verify they had the equipment prior to driving down, they stated everything was good to go. Upon arrival it had a flat tire that they refused to fix. I had to drive 3 hours out of my way to find another trailer. Trailer I picked up had a slow tire leak which i had to fill several times.

Charles B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dustin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M.
Évaluation :

The furniture dolly was broken and missing parts making its use difficult. As always the staff goes the extra mile.

Karen M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sean M.
Évaluation :

Everyone was professional and working hard to get me in and out quickly with everything I needed.

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra O.
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Le client n'a pas laissé de commentaire.

Francisco G.
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Le client n'a pas laissé de commentaire.

Francisco G.
Évaluation :

Amanda was fantastic. She was helpful and knowledgeable and the Lebanon, NH location could learn a lot from her.

Debra and Curtis O. | Premières impressions |
Évaluation :

Amanda was fantastic. She had too many customers at once and handled it well.

Carl F.
Évaluation :

GREAT SERVICE AT THE KEENE LOCATION. BUT, REALLY DO NEED MORE SALES AGENTS HELPING PEOPLE IN LIINE.

Tracy Y.
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Le client n'a pas laissé de commentaire.

James W.
Évaluation :

That's hard to think what more you could do to.push pass your current level of excellence...you are A-1 in my book!!!

David T.
Évaluation :

1st time in 20+ years someone was pleasant. As far as I can tell everyone that has worked there hated their job, and didn't like people! Very refreshing to see a smile....on that day.

Jaime W.
Évaluation :

Everything was great I can't think of anything to improve on as far as my experience thanks again U-Haul Keene New Hampshire

monadnock ford D.
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Le client n'a pas laissé de commentaire.

Joseph K.
Évaluation :

was charge extra fee for drop off it was said at pick-up would be drop off at a un none location not in Nashau cost over ride was 606.04 i'm filing a claim and notified the BBB

Martin P.
Évaluation :

Always have had a great experience with this location and uhaul in general

Melissa B.
Évaluation :

Make people aware of the extra time needed to go through the inspection process via the text message.

mark L.
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Le client n'a pas laissé de commentaire.

James W.
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UHaul in Keene, New Hampshire has offered me the very best vehicle rental experiences I 've ever had...great professional service! Knowledgeable, very helpful, service with a smile! All businesses should should be run this well!!

LAURENCE C.
Évaluation :

I should have gotten compensation for subpar truck. Equipment was horrible.

Laurie R.
Évaluation :

Only issue the gas fuel tank is on the driver side door frame. After adding gas the cab smelled of gas fumes. I checked the vehicle in the employee opened the door she also smelt the gas fumes. I don't think the design is safe for long trips. I would not rent this model again.

Robert N.
Évaluation :

Free coffee? ;)

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly W. | Online Move In |
Évaluation :

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

SAFDAR ABBAS A.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan D.
Évaluation :

We wanted to pick up the truck in Brattleboro, VT and booked it at least a week ahead but no truck was available there. So, we had to drive to Keene which meant it cost us $30 extra for the mileage. I tried to get some free miles or insurance or something to make up for the inconvenience and expense but was told that was not possible.

Tracy G.
Évaluation :

Brendan did a great job!

Roger W.
Évaluation :

Amanda is very much on the ball and a pleasure to work with.

Andrew M.
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Le client n'a pas laissé de commentaire.

keith S.
Évaluation :

Same as above

MARY B.
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Le client n'a pas laissé de commentaire.

richard T.
Évaluation :

Don't call me the day before my move and tell me my truck will not be available until 9:30. Then after I go to office the day before tell me I can get a larger truck at my scheduled pickup time. Only to then tell me when I get there that the larger truck is not available. But the original size is. Then I'm told my final bill is 90 somthing dollars. and I have overall hundred taken out of my account

Susan P.
Évaluation :

way to long a wait on the phone but otherwise great

CHRISTINE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Leon A.
Évaluation :

Nothing

Jeffery S.
Évaluation :

This was the absolute worst experience I have ever had. We booked a 26 foot truck and a 6x12 foot trailer for our move to be picked up at 8:00am. I checked in online as instructed and received a call the day before our move to inform us that they did not have a 6x12 foot trailer available at all and the truck would not be available until 10:00am. We had booked moving help through the website and they were scheduled to arrive at 9:00am. It helps if they have something to move things into. The woman I spoke to was extremely rude and told me that the closest place with a 6x12 foot trailer was in Northhampton, MA, over an hour away. So we scheduled to pick up the trailer at 8am in MA. My husband went to pick up the trailer and I received a phone call from the manager who was very rude to verify my husbands cell number (even though my husband was standing right in front of him). My husband got back with the trailer and then went to pick up the truck. When he got there, they informed him that they did not have a 26 foot truck available but they could put him in a 15 foot truck with a 6x12 foot trailer (you mean the trailer that you didn't have that we had booked and had to drive an hour away for? Yeah that trailer) We were moving 268 miles away one way and ended up having to take 3 trips in order to get all of our stuff moved. It should have only taken us 1 trip. Not only do you have to sit on hold for 30 minutes to speak to someone but once you do finally get someone they are rude and condescending once you speak to them. If anyone is looking for moving truck rentals I would highly recommend going somewhere else!! I will never use U-Haul again even if my life depended on it. A move that should have cost us $1200 in total including mileage ended up costing us well over $2000. Will be contacting the Better Business Bureau and the corporate office. Worst company ever!!

Terry W.
Évaluation :

Le client n'a pas laissé de commentaire.

ellen D.
Évaluation :

The Associate went above and beyond to help us secure the trailer for our needs.

Margaret K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa G.
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Le client n'a pas laissé de commentaire.

Linda P.
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Le client n'a pas laissé de commentaire.

Lisa G.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW C.
Évaluation :

Just fix the AC in the truck.

Jacqueine H. | Expérience générale |
Évaluation :

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

cindy f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

george p. | Expérience générale |
Évaluation :

Your storage units are to much money for a 10 by 5.

Michelle C. | Expérience générale |
Évaluation :

They were quick to help with all of our moving and storage needs from Virginia to NH.

Kevin L. | Expérience générale |
Évaluation :

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Ronald W. | Premières impressions |
Évaluation :

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Robert J. | Premières impressions |
Évaluation :

Amanda was very helpful and friendly.

Sandy H. | Expérience générale |
Évaluation :

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

natalie m. | Expérience générale |
Évaluation :

Would use uhaul again in the future if needed.

Susan Y. | Expérience générale |
Évaluation :

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

JENNIFER D. | Premières impressions |
Évaluation :

Excellent!

Laura W. | Expérience générale |
Évaluation :

Great communications

gary s. | Expérience générale |
Évaluation :

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

melissa t. | Expérience générale |
Évaluation :

Great place to store your belongings without worry.

Michelle Z. | Expérience générale |
Évaluation :

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

robert b. | Expérience générale |
Évaluation :

I had a great experience thank you.

Michelle Z. | Premières impressions |
Évaluation :

Check in process for my free month storage was handled efficiently.

Patricia W. | Expérience générale |
Évaluation :

Jonathan was very helpful and always pleasant to deal with.

THOMAS S. | Expérience générale |
Évaluation :

People were nice and helpful but more staff needed on weekends during busy hours.

hector r. | Expérience générale |
Évaluation :

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

craig h. | Réservation |
Évaluation :

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

SUE W. | Expérience générale |
Évaluation :

Good experience

Damian G. | Expérience générale |
Évaluation :

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

patricia d. | Expérience générale |
Évaluation :

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Non reviews have been submitted for this location.

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