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We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!
Amanda was very friendly and helpful. She deserves a raise!
Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!
The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.
Amanda was fantastic. She had too many customers at once and handled it well.
The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.
Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.
Your storage units are to much money for a 10 by 5.
They were quick to help with all of our moving and storage needs from Virginia to NH.
A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.
Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.
Amanda was very helpful and friendly.
Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks
Would use uhaul again in the future if needed.
Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.
Excellent!
Great communications
There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH
Great place to store your belongings without worry.
I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay
I had a great experience thank you.
Check in process for my free month storage was handled efficiently.
Jonathan was very helpful and always pleasant to deal with.
People were nice and helpful but more staff needed on weekends during busy hours.
Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.
The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!
Good experience
Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!
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