Worst customer service I've had. Ignoring customers not just me. Got me Waiting for too long 10 am until 3:30 pm for nothing. Providing incompetent support. The whole staff were not professional at all. She had a gun with her which is totally unnecessary.Lorens P.
Customer Reviews for U-Haul Moving & Storage of Kenner
Pour nous contacter
Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Deanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the 1 000 $. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.firstname.lastname@example.org 501-760-8551marissa l. | Expérience générale
Owner was so sweet and helpful! Definitely recommend this location!! Very organized and easy, in and out transaction. Got the truck back to her right after we finished moving so she could rent it out to another quicker.JOSEPH J.
Before Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday's trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I'm very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.Bianca R. | Expérience générale
Le client n'a pas laissé de commentaire.JASMINE C. | Expérience générale
They need more space due to storage damage to park.ALVIN D.
Le client n'a pas laissé de commentaire.Cherelyn R. | Premières impressions
Le client n'a pas laissé de commentaire.Sabrina J. | Expérience générale
Maintenance did not replace light in front of Unit Besides that everything else was goodKenneth O. | Premières impressions
Everyone was very helpful and we were in and out quickly thanks!!Brett R.
I reserved a utility dolly. A dolly was not available. The person at the facility said they would take the charge for the dolly off. I reminded them a when I returned the truck. They said they were taking the charge off. When I received the receipt, I was still charged for the dolly.lance B.
Le client n'a pas laissé de commentaire.MELISSA S.
Le client n'a pas laissé de commentaire.Carlos C. | Expérience générale
It was a little difficult as our truck was not available at the contracted time. But the staff called the other customer as to when the truck would be returned to our pickup point and texted me when ready. Due to Hurricane Ida everything was late but kudos to your staff who handled everything professionally.Linda B.
The manager walks around with a gun being rude. I will never go back to this locationMequan C.
Le client n'a pas laissé de commentaire.THEODORE T.
Owner of this location is so rude to people Deanna Clakley I'm not sure how to spell her name the way she talks to people is unnecessary rude especially during these trying times the people there are cse they mainly lost almost everything from hurricane ida and are trying to salvage the little they have left she could be considerate and even if she's busy be nicer than yell at everyone that comes throughDENNIS A.
U haul truck needs a front end alignment No gas in truck Workers perform poor serviceKAMEKA S.
They are great and helpfulLarhonda J. | Premières impressions
Le client n'a pas laissé de commentaire.DESHONDRA R.
It was greatAbdelqader A.
Le client n'a pas laissé de commentaire.MARK L.
Make sure the codes are right when picking up a truck and change the time in the system if. Customers have trouble opening the lock due to the code being wrong!Lakita S.
The lady’s that work on the front desk were very helpful!!!Alfonso S. | Expérience générale
Le client n'a pas laissé de commentaire.ANDY A.
Staff has great customer service thank you ladies. If I need another u hail I'll definitelyMyra H.
Le client n'a pas laissé de commentaire.MARKAYLA F.
The two ladies working there on the pick up and drop off days were great!! First time renting from there but won't be the lastREGMON C.
Everything went wellTODD W.
Le client n'a pas laissé de commentaire.Janet F. | Expérience générale
I ordered a one way rental 15' truck 10 days prior on the internet, and it sent me to this location for pick up.I was moving my daughter from New Orleans to Jackson, MS. I arrived and the truck was not going to be available until the next day after 3 pm. I was upset and the ladies worked with me to get a truck but I had to return it back to the Kenner location by 1 pm the next day. The cost with the additional mileage was going to cost me double than the one way that I ordered.I took the truck and reached out to u haul that I was unhappy about this situation. I moved my daughter to her 3rd floor apartment and got the truck back the next day around 3 pm. The manager did credit me back to my original one way price and I am grateful that they worked with me. The ladies there were hard working and courteous and I could tell that they cared about their customers. I wished that the on line system should notify their customer or the branch get notifications when their are inventory issues, so they can let their customers notify in advance.RUSSELL W.
Le client n'a pas laissé de commentaire.KESHANA B.
Le client n'a pas laissé de commentaire.ESLIVIA D.
Le client n'a pas laissé de commentaire.PITERSON P.
Manager was very helpfulAlfonso S. | Premières impressions
Staff very professional and friendly.Kenneth C. | Premières impressions
I found everything good, My only concern is a refund of the rent paid thru October 2021. I only used the unit 5 days in this rental period and believe I should get a partial refund for time not used, Sincerely, M. TurnerMartha T. | Expérience générale
Excellent service à la clientèleSHARON S.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Michshawrn T. | Online Move In
Le client n'a pas laissé de commentaire.LAURA K.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Christal T.
The staff is always so nice and helpful.KENYON W.
Le client n'a pas laissé de commentaire.Michael C.
I have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates. Have always had wonderful experience with everyone. Thank you Elma LedetElma G. | Expérience générale
Online reservations need improvingDANIELLE J.
Was very helpful and informative I was indeed impressed with staff didn't take long at all and staff was very politeRENALDEN A.
Le client n'a pas laissé de commentaire.JENNYFER L.
I did pay with my card last week and I did not receive my money back how its supposed to be went you don't make all miles. And also yesterday I pay w my card the drivers its other person Ronald Lundy and he bring truck today and I been char for 6 dollars some more and I m at home I want to cancel that payment that I dont know if I'm home with my card and I did not buy anything. Why charge my card?? I want answer soon as posibleRONALD L.
Buen servicioGILBERT C. | Expérience générale
The staff were great but the facility was understaffed. I waited 30min on the phone ðŸ"ž to be connected with customer service and 60min. and roadside asst. never answered. Each U-haul store is independent and sets their own rental rules. So I had to call numerous u-haul stores before I found a 10 ft. Truck ðŸ›» My impression is of a chaotic system and God help the person please who breaks down in one of your trucks because roadside asst is on vacation.ROBERT C.
I asked for the largest storage available and I was promised that. I paid 195,20 $ total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois SandiferLois S. | Online Move In
Le client n'a pas laissé de commentaire.Chad P.
The gentleman that helped me when I picked up the trailer was very nice, professional and helpful.BRADLEY C.
they went the extra mile to make me smileKARLYNN L.
Hang air fresheners in equipment or don't allow smoking. It smelled like cigarettes smoke. Le service a été excellent. The rental agent was very professional and polite ðŸ'ANITA S.
This is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.Gwen B. | Expérience générale
Le client n'a pas laissé de commentaire.Tryrone D. | Expérience générale
Yes I'm sorry I hate l loss all of my stuffDARRYL B. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth P.
Difference in night and day! This location was very well run. You need many more like this and also employees were the best'Frank R.
Have more appliance dolly's on hand. I ordered or reserved one in two different moves but it's never available at pick up.DONNELL T.
Keep the good job goingTYRONE D.
The staff is very courteous!Alma V. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN N.
Missy and Willie very helpful and friendly.martin N.
Would have liked someone to take me to the equipment and walk it with me, rather than just point across the street and tell me (incorrectly) it's "third in line." For the second time in a row the furniture pads I ordered were unavailable.GLENMORE S.
Le client n'a pas laissé de commentaire.Abel U.
The cargo van was almost new and the rental and return process was easy...good experienceSTEVEN N.
Le client n'a pas laissé de commentaire.RYAN B.
Uhaul price for rental and deposit has changed tremendously since I last rented from your company. There should be some type of discounts. The service is great. The cash deposit and rent is a bit much, when you are forced to move.Charlotte B.
Le client n'a pas laissé de commentaire.DUANE H.
Customer service was excellent but we did have to wait around for a bit before seeing someoneHAYLEY N.
The truck was almost on empty when we picked it up & we had to fill it upSAVANNAH S.
Le client n'a pas laissé de commentaire.Martin N. | Premières impressions
Le client n'a pas laissé de commentaire.EVA T.
Le client n'a pas laissé de commentaire.KENNETH Q.
Everyone was nice and helpful.Tanjaneka S.
When I return the truck. The owner was standing there with the attendance clerk. I mentioned that the attendance clerk had told me the truck had come from California and I told him obviously they didn't inspected well enough. I moved during tropical storm Claudette the corner of the truck leaked. Also when I got in the truck to turn it on the music was blaring. Also I went to turn a knob when I touched the knob it fell off in my hand. The owner said well did you get the insurance? And I said yes I did. She says good will file a claim. And then she asked me where it was leaking in the truck and I said well you should do an inspection and find out for yourselves she got angry with me and told me fine you can't check out then. I said can you please check me out she said where is the leak? Finally so I could check out I told him where the leak was. The attendance clerk was very nice and very kind. The owner was not a very nice person. And all I'm gonna say is it's insurance fraud if they file a claim because I did not damage that truck in any way shape or form. They should have inspected that truck and made the repairs before letting someone lease it. I will not use this location again. I would not support this owner in any way. In fact I may not ever use U-Haul again. I don't appreciate being spoken to the way that the owner spoke to me. Thank you for allowing me the time and for him to express my dissatisfaction.Beth B.
Le client n'a pas laissé de commentaire.JACOB A.
Le client n'a pas laissé de commentaire.Debera H.
Le client n'a pas laissé de commentaire.rosland B.
I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.Robert G. | Premières impressions
Stop lying say there was a scratch on the truck when it wasn't not happy with uhaul i never had a problem beforeJEANETTE C.
Le client n'a pas laissé de commentaire.PAM T.
Le client n'a pas laissé de commentaire.David D.
Excellent service à la clientèle. Staff was well dressed and made the uhaul experience easy. Pleasant atmosphere.RENARD A.
Try to have more 10 footer trucks available..i was totally afraid of the 15 foot but i had to get that due to lack of inventoryKEVA B.
Just awesome ladiesNICOLE F. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOS G.
Le client n'a pas laissé de commentaire.CHARLEETHA L.
Le client n'a pas laissé de commentaire.JASON W.
Le client n'a pas laissé de commentaire.Cornelius D.
Lower cleaning fees for a lil mud on floor for 73 to lowerCHAD N.
Le client n'a pas laissé de commentaire.SEAN T.
Honestly, the front office reeked of weed. When I dropped off and also when I picked up. The workers seemed friendly but also seemed high (maybe). The lady who helped me was really nice. The guy who was there when I dropped off was helpful and friendly. But in an area where customer service is described as rude. I'd rather take the sent of some pot over the horrible customer service the I have found in other places.Jonathan M.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.Robert H.
I had a wonderful experience with all the employees working that day. They were friendly, helpful, and patient. The manager was very friendly as well.SAMANTHA S.
Le client n'a pas laissé de commentaire.Craig M.
The General Manager Ms. Clakeley was amazing! She had everything ready to go and made it a great experience!Angelica B.
Le client n'a pas laissé de commentaire.Renette H. | Expérience générale
Le client n'a pas laissé de commentaire.Lester A. | Premières impressions
Le client n'a pas laissé de commentaire.MARK A.
I find your employees refusal to admit there making a mistake unprofessional.and blaming the customer to cover there mistake.DAVID R.
Just keep up what you are doing now.Ronald I.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.BRIAN L.
Need to tell the manager that how to talk with Customer no matter what The situation is.Amir S.
Great customer service friendly staffEDWIN M.
A memorably horrid experience was provided by Dawn. A follow-up call from the manger, did little to ameliorate the matter. Any future rentals as such, are directed away from this loacation.BRYAN C.
Le client n'a pas laissé de commentaire.garland M. | Expérience générale
Thanks for having meearl s. | Premières impressions
Amazing staff , all ever helpful to us! Definitely recommend :)Stephanie R. | Expérience générale
Le client n'a pas laissé de commentaire.Quanetta I. | Online Move In
Le client n'a pas laissé de commentaire.STERLING W.
Le client n'a pas laissé de commentaire.COREY J.
Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 Claudia M. | Expérience générale
Le client n'a pas laissé de commentaire.Janell D. | Expérience générale
Le client n'a pas laissé de commentaire.William D.
There were a lot of nicks and small paint chips on the truck that were not marked with an X. I had to take a long time photographing each flaw so that I would not be charged when I returned the truck. The truck bed had water in it, which did not bother me, but it was not clean enough that I was sure I wouldn't be charged for returning it uncleaned. The level of cleanliness and the paint chips on the truck needs to be explained better.Amanda P.
Le client n'a pas laissé de commentaire.GISELA S.
Everyone was always so friendly and helpful to meMark S. | Expérience générale
Everything was great, nice people clean trucks!!OMAR M.
Everything is great. Thanks Turnkey for making my storage and moving easier.Wayne C.
Le client n'a pas laissé de commentaire.Timothy T. | Expérience générale
I reserved a 15 foot uhaul and appliance dolly a week in advance when I arrived either one was available. The only choice I had was to take a 20 foot with no dolly. I had to wait 30 minutes because nothing was prepared. I was also the only customer I ordered this vehicle for 8 am and return for 12pm. I had a problem with my movers and they didn't show up until 12pm. I received a call from this uhaul around 1:30 or so asking where's the uhaul it was supposed to be back at 12 pm and there was another family waiting for it. I am not renting this vehicle per hour I can't help if things run behind schedule. You shouldn't rent things on up of one another. I told them I was hurrying as fast as I can. 15 minutes later I get another call asking when can I get it back. My experience with this uhaul has caused me stress from the time I arrived to get until the time I drop it back off. I will never use this facility again.DONNA L.
Le client n'a pas laissé de commentaire.Maureen S. | Expérience générale
Le client n'a pas laissé de commentaire.JORGE S.
Le client n'a pas laissé de commentaire.ROMALIC B. | Expérience générale
i'll comment within the 14 days after the review has been sent. Merci.ALLEN KEITH P. | Premières impressions
Service was OK,but I wouldn't rent from them again,..thanksERNEST H.
Le client n'a pas laissé de commentaire.TIMOTHY B.
I'd reserved a utility dolly with my uhaul a week before my move date. There was no dolly, they did remove it from my bill, but over all very disappointing as I needed to move several large appliances.Ashley W.
Le client n'a pas laissé de commentaire.MEGAN M.
Le client n'a pas laissé de commentaire.Timothy C. | Expérience générale
Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.Gwen B. | Premières impressions
The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at allRose L. | Premières impressions
Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horasJimenez G. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon F. | Expérience générale
Le client n'a pas laissé de commentaire.LESLIE D. | Expérience générale
Keep providing excellent service.ROY P. | Premières impressions
Le client n'a pas laissé de commentaire.Alisa C. | Expérience générale
Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.Daniel R. | Expérience générale
Le client n'a pas laissé de commentaire.LORETTA R. | Expérience générale
Employees at your location are extremely friendly and they make the details very transparent.Geraldlynn P. | Premières impressions
Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.Arc B. | Premières impressions
Le client n'a pas laissé de commentaire.Terrianesia B. | Expérience générale
Again another excellent experienceDELISA B. | Online Move In
Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.Henrietta R H. | Expérience générale
Great HousekeepingJeffery N. | Online Move In
Le client n'a pas laissé de commentaire.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.Jaida D. | Expérience générale
Le client n'a pas laissé de commentaire.cat j. | Expérience générale
Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95 a month more but had everything I neededDiane B. | Expérience générale
The staff was outstanding!Victoria R. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmine B. | Premières impressions
The staff and manager was very accommodating and very helpfulDaniel C. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone D. | Premières impressions
poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my earsBrunson D. | Premières impressions
Manager and staff very efficient and helpful. Will recommend.Maria Del Socorro R. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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