Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was the most seamless uhaul pickup experience I've ever had (have done this 3 or 4 times in the past). I do wish the text message asking me to confirm the condition of the truck had come prior to getting the keys because I didn't see the message till I got home.
Kristine A.
Évaluation :
5
Experience was great. Everyone was very polite and helpful
andrew C.
Évaluation :
5
Bien
Mayro P.
Évaluation :
5
I want to say that Kahili Johnson was OUTSTANDING . He was the best
mary D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
zakiyyah H.
Évaluation :
5
Everyone was super nice & informative. The equipment worked great and was clean. I will def be using this location again!
Leah M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATASHA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan H.
Évaluation :
5
Best storage in philly
Freddy V.
Évaluation :
5
Employees were nice and respectful vehicles were well cleaned and the location is perfect
Jose S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shelley P.
Évaluation :
5
The guy I had helped me in the nick of time. He had a truck reservation for the am but he still let me take the truck and said bring it back on time. I just needed it for like 2hrs. So I brung it back that same night. I did not wanna be in the way. Besides I did not need it for that like. Great service, great equipment, great attitude. Pure excellence. Thanks U-Haul.
RASHAWN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aleka S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David J.
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Premières impressions
Évaluation :
5
You do not need to improve on your staff's customer service mentalities. They brought it to Uhaul.
Bernadine R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deniel V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deniel V.
Évaluation :
5
The customer care agents at the front desk were very pleasant and informative! They have great attitudes and it was refreshing! Very pleased with the overall ease of the experience.
Adam A.
Évaluation :
5
No real issues, maybe clear instructions for returning vehicles since the street is technically one way where the garages are.
Sarah H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
James W.
Évaluation :
5
Location is difficult to find. Its on a one-way that GPS doesn't take you the correct way. Also, signs should be posted as to where to drop off vehicles. But, the positives total out weight the negatives. Brand new facility. And, the employee who met me outside was so kind, helpful, and provided excellent customer service.
Glen E.
Évaluation :
5
Knowledgeable, polite and helpful store persomel.
Jose D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Juston S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robyn S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leslie S.
Évaluation :
3
The neighborhood is scary
Marion W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWIN R.
Évaluation :
5
It's a little confusing how to enter the facility, so some improved directions would be helpful!
Carolyn S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John P.
Évaluation :
5
Nothing. Everything was fine. The floor of the storage space in the van was a little wet, probably from the last customer, so I guess checking to make sure there weren't any spills and presenting the van with a clean floor space to every customer would be great. Late fees charged per minute or hour listed on the information pamphlet you get during registration would be helpful too, so you can know what you will be charged before instead of after. Other than that the experience was near pristine. The staff were professional and willing to go the extra mile. Very helpful. ♥ï¸âœ¨
Justine D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacklyn R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyhira W.
Évaluation :
5
Very nice workers and extremely efficient operation. Would use again. Thank you.
Noah W.
Évaluation :
5
This location was excellent and the guys working there were helpful. Best Uhaul experience I've ever had. I don't have to dread renting a truck anymore! PS: Truck smelled like smoke, but other than that, all was well.
Bryan S.
Évaluation :
5
Excellent, efficient, and friendly service at this new convenient location.
Laurell L.
Évaluation :
5
Nice customer service
Kofi M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc K.
Évaluation :
5
Very helpful employees.
Ann Marie M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDIA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADMIR V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa D.
Évaluation :
2
Neither 12v charging port worked; could not charge my phone.
Lee M.
Évaluation :
5
A very efficient and pleasant experience. The staff are the most helpful I ever encountered - over many rentals.
Joseph S.
Évaluation :
5
very friendly staff
Elicia G.
Évaluation :
5
Customer service was great on phone and in person.
tahira G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin G.
Évaluation :
5
After two stops including Germantown ave and 6th and Norris neither had hand trucks
John S.
Évaluation :
5
None.
TYRONE S.
Évaluation :
5
None Great costumer service
Sabrina B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Coleen S.
Évaluation :
5
Fatima n Staff were Professional and Thorough " Enjoyed doing business with them!!
Joseph D.
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Expérience générale
Évaluation :
5
Customer service was awesome! Truck was ready when I arrived and drop off was just as easy! Highly recommend this location! Also very clean and organized office space!
LISHEA K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
xierra b.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando R.
Évaluation :
5
All good here, friendly and very knowledgeable staff,,
Joseph D.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donovan V.
Évaluation :
5
All good!! Nyce crew!!
Joseph D.
Évaluation :
5
Great experience overall. I would just include plug adaptors inside vans to be able to charge one's mobile phones. Cheapest option is to add a lighter hole USB charger adaptor. Its $1 at dollar stores. That's just a suggestion as gou asked
miguel T.
Évaluation :
5
Aucun
mary b.
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Expérience générale
Évaluation :
5
Give better directions to entering your facility. It is very confusing, especially if you don't Know the area.
mary B.
Évaluation :
1
I don't like being charged for two days when I had the truck for one day. It's terrible. I won't use uhaul again.
Marie R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeanette R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronisha L.
Évaluation :
5
I only needed the rental for a quick task, I wish that the cost was lower considering I rented the van for 2 & 1/2 hours
Kevin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sadika T.
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Expérience générale
Évaluation :
5
The employees with nasty greeted me it was a very fast service everything was excellent and I would definitely recommend location
Brittany W.
Évaluation :
5
If it's not broke don't fix it. I wouldn't change a thing.
RUDARD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arminter M.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUZ M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
VIOLA T.
Évaluation :
4
Still waiting for my receipt…………..
Angela A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Z.
Évaluation :
4
No problem at all
LUISMANUEL R.
Évaluation :
5
This was my 2nd rental since the reopening and the staff is very professional and the store is exceptionally clean. Overall great experience no issues. Highly recommend this location!
PORSHA R.
Évaluation :
5
easiest, best uhual experience to date!
RYAN O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANETTE B.
Évaluation :
5
Fatima (manager) was very knowledgeable and helpful throughout the rental process and took care of my needs immediately. The facility was clean and we'll cared for.
Stephen K.
|
Premières impressions
Évaluation :
5
AN OVERALL GREAT EXPERIENCE
BARTOSZ K.
Évaluation :
5
Your staff were very nice. The equipment was clean and everything was in order. Very easy and no complaints here.
Rica P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARTIN T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TISHA T.
|
Expérience générale
Évaluation :
4
The mobile app for returning the truck after hours needs more instructions. It could not verify my location and after following the recommended steps, it still couldn't verify my location. Only after I called an agent, who solved it instantly, could it work. If the app had the steps she gave without me having to call it would have been much better.
Matthew M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zach S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rudard R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILMER G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla M.
|
Premières impressions
Évaluation :
5
Continue providing good clean rentals and great friendly customer service. This location provided both.
DANIEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rob D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMUEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SASHA S.
Évaluation :
5
Excellent customer service. Thank you Jamira and Javier! You made this process nice and easy.
BRITTLEA K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
curtis H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas B.
|
Expérience générale
Évaluation :
5
Great service, Fatima is a great asset. Mario Lozano!
Mario L.
Évaluation :
1
uhaul battery died, was hung up on by customer service when i called for help on side of road. very poor experience and received nothing to compensate me for it
PAUL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN S.
Évaluation :
3
Provided the wrong type of dolly- I had to get another one from somewhere else on the way to my destination because they gave me the wrong kind. Also got charged for *not enough gas* even though I added to the tank RIGHT before bringing it back- seems scammy.
JOSHUA M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
theresa o.
|
Expérience générale
Évaluation :
5
The best service n Philly
ABDULAHG S.
Évaluation :
5
I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuff
John V.
|
Premières impressions
Évaluation :
5
Mgr " she's the best' my experience from Allegany Ave and Glenwood.
Keith W.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ning Y.
|
Premières impressions
Évaluation :
4
Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professional
Fatima R.
|
Premières impressions
Évaluation :
5
I have been using this uhaul since they Open 4 years ago and I am a loyal customer and super excited and happy that they now offer storage Fatima has always been so pleasant I am happy this location is back open
SHARRON M.
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Premières impressions
Évaluation :
5
Great service
PORSHA R.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.