Évaluations des clients U-Haul Moving & Storage of Killeen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Killeen

Cote générale :

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JUSTIN R.
Évaluation :

The girl working was DID NOT WANT TO WORK. I feel like it was a horrible experience from the moment I arrived until I walked out of the lobby. First off, the poor guy in front of me was rented the wrong piece of equipment and the lady kept making it clear that she would NOT give him a refund. Loudly. Then a few days before when I reserved my truck online, I also reserved a $7 dolly with it. Well the lady then tells me they only have $10 dollys and I can be charged extra. I told her I didn't feel like it was my fault they didn't have the equipment I reserved and then all of asudden she remembered they had a $7 one in a truck and went outside to actually do her job. I feel like it was some type of scheme to get me to pay more? Even if it's $3 more it was still the fact that that was her aim. Felt annoyed and ripped off leaving. After being there for almost an hour.

Juanita W.
Évaluation :

Le client n'a pas laissé de commentaire.

Dawn N.
Évaluation :

Customer service was excellent very friendly and helpful

Lucas S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

margarita V.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Ricardo M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bryan P.
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Le client n'a pas laissé de commentaire.

Henry G.
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Le client n'a pas laissé de commentaire.

wendy j. | Premières impressions |
Évaluation :

Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

Dovie W.
Évaluation :

Please clean the vehicle before renting it out as there was so much hair stuck on the fabric seat on the drivers side, I had to use a cover on the seat in order to drive it. Also, the type of van I had rented and was guaranteed was not there when I arrived. The van I was given was the only one on the entire lot.

Taquoria G.
Évaluation :

Le client n'a pas laissé de commentaire.

Giovanni A. | Premières impressions |
Évaluation :

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good

ALVIN D.
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Le client n'a pas laissé de commentaire.

Luis H.
Évaluation :

Clean and organized place

Menachem F.
Évaluation :

Easy return

Yoko R.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Le client n'a pas laissé de commentaire.

Sean N.
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Le client n'a pas laissé de commentaire.

Wilfredo R.
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Le client n'a pas laissé de commentaire.

Andrew P.
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Le client n'a pas laissé de commentaire.

Christopher O.
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Le client n'a pas laissé de commentaire.

Edward F.
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Le client n'a pas laissé de commentaire.

judy s. | Premières impressions |
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Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

THOMAS L.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN ORLEN W.
Évaluation :

You guys at U-Haul are a bunch of liars you held up took my credit card my ID and you lied about the whole damn thing the police department says you can't file a report if you don't have any information so if I never have to rent from you I won't you guys are an asshole.

Annie J.
Évaluation :

Service was fantastic. The young woman that helped us was extremely helpful and accommodating. She went above and beyond to be sure we had what we needed.

Jacorian B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dovie W.
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I was charged for the insurance when I declined it. Also, I was there 10 minutes before my reserved time and I was not assisted until 11:30am as 1 person was working and another person was in the back office.

Vasquel J.
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Le client n'a pas laissé de commentaire.

Courtnay K.
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I didn't catch her name, but one of the employees helped me jump my vehicle after my car didn't start. She was super helpful and friendly. 5 stars!

Jonathan T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine H.
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Le client n'a pas laissé de commentaire.

Paul H.
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Le client n'a pas laissé de commentaire.

Selman B.
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Le client n'a pas laissé de commentaire.

Adam C.
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Le client n'a pas laissé de commentaire.

Joyce F.
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Le client n'a pas laissé de commentaire.

lakeshia w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Moises V.
Évaluation :

After doing a reservation 2 weeks prior, uhaul customer service texted the day before, at 1500 that they have no truck available. Customer service Ashley's response is drive 40 miles out to get a another truck from a different location or cancel the reservation because there's no truck. We had already payed movers to come in, non refundable. Disrespectful and rude. Will talk to customer service management.

FRANK S.
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Le client n'a pas laissé de commentaire.

thomas K.
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Le client n'a pas laissé de commentaire.

Passionique T.
Évaluation :

Rented a appliance dolly that strap didnt work right. The handle you use to tighten the straps was broke. I only came for the application dolly because it got that feature. Also my deep freezer fell on me due to this maintenance. Not please at all

jerald B.
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Le client n'a pas laissé de commentaire.

Mike M.
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Le client n'a pas laissé de commentaire.

REBACCA F.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

Laniesha J.
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The truck was ok although it smelled smoked in and had a dent on the outside. I wanted to do the review for the armstrong movers and gt $6 back.

Mark H.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Ruby N.
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Le client n'a pas laissé de commentaire.

LATISHA E. | Premières impressions |
Évaluation :

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

doris H.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER THOM G.
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Le client n'a pas laissé de commentaire.

JACQUELINE G.
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I think I was charged more then I should have been. My card was charged extra after I turned the truck in and was not given an explanation.

Damon M.
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Le client n'a pas laissé de commentaire.

Thomas H.
Évaluation :

Hire more people to speed up the service

Valentin V.
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Le client n'a pas laissé de commentaire.

willie Y.
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Improve & maintain system hardware. The computer system went down at multiple locations.

steven G.
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Le client n'a pas laissé de commentaire.

Tamera C.
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Le client n'a pas laissé de commentaire.

jess A.
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Your online it's not as accurate as it needs to be I was left a whole day without equipment. This caused me to delay my plans. Now personally it's no one's fault everyone at the locations were kind thoughtful and very very nice. But your online appointment and locations information communication really does need help.

Greg S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Anthony C.
Évaluation :

Not give dirty trucks out at all and not charge a EXTRA day for being less than 30 mins late. That's completely horrible business. How do you guys charge a customer a entire day charge for being less than 30 mins late. Which I explained to them before I brought the truck there was a situation that happened due to my son being sick and they still charged me. Completely horrible business and customer service. Will not be using this company again.

Lashawnda C.
Évaluation :

Truck was dirty.

CLIFTON M.
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The Mechanism on the wheel well that is used to keep the doors of the trailer open when loading were broken and taped down with electrical tape

Christopher G.
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All Good

Vicki C.
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Everything is always on point at this uhaul location, I only deal with this location, the staff and management always take care of you here. Other uhaul locations should take pointers from veterans memorial Blvd, uhaul location.

Rodney K.
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Le client n'a pas laissé de commentaire.

eric H.
Évaluation :

Fire the manager. Very condescending and unhelpful. Refused to help me with checking the trailer in when the uhaul location didn't work on my phone until I said that i would call corporate.

Shantaysha G.
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Le client n'a pas laissé de commentaire.

STACY R.
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Le client n'a pas laissé de commentaire.

AMBROSE M.
Évaluation :

Good job keep it up!

Anthony M.
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Le client n'a pas laissé de commentaire.

Tonette G.
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Le client n'a pas laissé de commentaire.

Jonathan Y.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Domineqwa D.
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Le client n'a pas laissé de commentaire.

larry B.
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Le client n'a pas laissé de commentaire.

Zoe W.
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It was an amazing experience. Taylor was overly helpful and made the transition seamless! She was also very military friendly!

chad P.
Évaluation :

The manager had an attitude and talked disrespectful

maximo L.
Évaluation :

Very helpful staff. They were knowledgeable and courteous. Seemed like they were a bit short staffed though.

joshua d. | Expérience générale |
Évaluation :

Haven’t plms or happen with storage since 2019 so Great!

Randall O.
Évaluation :

More people @ site to speed up equipment issue. Only one employee on site for checkout and one for support.

Tina F.
Évaluation :

The young man behind the counter would come in and out with a line of people waiting. He didn't say hi , i'll be right back. He said nothing to anyone as he came in and out from doing something outside. He stopped to talk to another employee while checking out and made the transaction take longer than it needed. The cab was not clean when I received it. I had to wipe the cup holders down. When i returned the trailer , it took a while for someone to come out as it stated to wait outside to return. Had I read the reviews on this location prior to renting, I would have looked for another location.

Leroy G.
Évaluation :

Need to check their equipment better with light and cleaning the inside of the trailer

Makenzie B.
Évaluation :

The interior of the Uhaul was not thoroughly cleaned. Everyone at the location was super friendly.

shanron G.
Évaluation :

No issues with anything. Thank you.

Richard G.
Évaluation :

Charged $59 extra dollars for being 1 hour, 22 minutes late(charged for a full extra day). Will never use or recommend Uhaul again

Dustin C.
Évaluation :

When I went there was 2 employees, one was working assisting a customer. The other was doing nothing asked me if I needed help, I said I was picking up a trailer that I reserved and did all of the pre checkout online. She said ok and said that the other person would help me, instead of helping me herself. So I waited patiently.

Thomas C.
Évaluation :

When I arrived, I could not get in the drive as there was a truck parked in the entrance! An employee was standing and looking at the truck, but made no effort to move it, then he walked away, leaving the truck parked where it was. When I finally got into the store, there were 2 other customers, but NO employees! A salesman finally came in 20 minutes later. I thought about leaving, but I had a rental scheduled for 9:30. It was 11 before I was able to get the truck! When I turned the truck in, a woman told me I would have to check myself in using my cellphone. She repeated this numerous times, but it was only after the 5th time telling me did she include that photos were needed! My interactions with U-Haul have not been good overall in this area. I don't know if it's because of Fort Hood and U-Haul think they are the only moving supply store, but customer service is horrible! Employees yell at customers; argue with each other, often laced with profanity, in front of customers; and one employee apparently showed up for work wearing a dirty uniform. The lack of professionalism is very apparent!

Don B.
Évaluation :

Great experience. Very easy from pickup to drop-off.

andre j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Aretha W.
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Le client n'a pas laissé de commentaire.

TERRY A.
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Le client n'a pas laissé de commentaire.

CHRISTINA D.
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Le client n'a pas laissé de commentaire.

JESS W A.
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Despite the 105゚ temperature they were kind and proficiant and very helpful as well as very very efficient.

Phyllis B.
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Le client n'a pas laissé de commentaire.

Nighel A.
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Le client n'a pas laissé de commentaire.

Carlos F.
Évaluation :

Lady from store was very kind and helpful.

BRANTLEY S.
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We just dropped the truck off. Simple process.

Danielle Q.
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Le client n'a pas laissé de commentaire.

velencia A.
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Le client n'a pas laissé de commentaire.

Khali P.
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The u-haul representative was very nice and helpful.

Garland K.
Évaluation :

I am a U-Haul customer for if! I have been using your equipment for years, and the equipment has never fail me yet! Thanks U-Haul

Rafael S.
Évaluation :

The front office employee need to exercise better customer service. The employee could have been nicer.

Elias F.
Évaluation :

The area to return the trailers is really cramped. It's hard to position the vehicle to back the trailer in because of this sign by the entrance next to the canopy to return vehicles. If it could be moved to be able to use the space it would make returning the trailers easier for everyone involved.

Mealika B.
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Le client n'a pas laissé de commentaire.

Mohamed M.
Évaluation :

i dropped off the truck at night in perfect condition and they called me the next day trying to blame me for a big dent in the truck. which was done on thier lot

William M.
Évaluation :

I was told I could not use a debit card, I had to have someone other than myself to verify me, my Texas State drivers licence and credit card was not good enough. I had to call relatives or friends so they could verify who I was. How insane. I am a disable veteran who just needed a truck to haul some lumber, for a very short period of time.

Wesley W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S. | Premières impressions |
Évaluation :

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Leslie D. | Expérience générale |
Évaluation :

Super friendly staff

GREG H. | Expérience générale |
Évaluation :

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

lonnie g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Angeleake W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christian I. | Expérience générale |
Évaluation :

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

michelle o. | Expérience générale |
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Taylor was the best!

rodolfo q. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Colin E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

patricia p. | Expérience générale |
Évaluation :

Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

cinderella f. | Premières impressions |
Évaluation :

Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

KIMBERLY W. | Expérience générale |
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The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

joy a. | Expérience générale |
Évaluation :

Love the customer service

Courtney H. | Premières impressions |
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Friendly

Jaime S. | Expérience générale |
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Excellent Services

Tekila D. | Expérience générale |
Évaluation :

My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!

NILKA E. | Expérience générale |
Évaluation :

In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.

Brandi T. | Premières impressions |
Évaluation :

She was good. But my overall Uhaul experience was terrible.

Jazmine G. | Expérience générale |
Évaluation :

good stay

erica c. | Expérience générale |
Évaluation :

The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Ricardo R. | Expérience générale |
Évaluation :

This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

sherelle s. | Premières impressions |
Évaluation :

Very helpful and they moved fast to get me a storage.

Carl M. | Expérience générale |
Évaluation :

Nice!!!

ANGELA L. | Premières impressions |
Évaluation :

Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear

Felicia H. | Premières impressions |
Évaluation :

Very helpful with my transition from. Florida to Texas. Thank You.

Teresa V. | Premières impressions |
Évaluation :

Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..

Samantha A. | Expérience générale |
Évaluation :

Great job

nakia f. | Expérience générale |
Évaluation :

Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.

Rachelle R. | Expérience générale |
Évaluation :

The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome

Robert N. | Expérience générale |
Évaluation :

They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.

Timothy T. | Premières impressions |
Évaluation :

The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.

Breanne R. | Expérience générale |
Évaluation :

I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!

Debrah S. | Expérience générale |
Évaluation :

The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.

VICKKIE M. | Expérience générale |
Évaluation :

The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.

hydress m. | Expérience générale |
Évaluation :

Only had one staff person working, during the busiest time of the day!

Irma B. | Expérience générale |
Évaluation :

The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine

Raya C. | Expérience générale |
Évaluation :

Place was horrible

demowah q. | Expérience générale |
Évaluation :

I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.

RICHARD A. | Expérience générale |
Évaluation :

Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.

Non reviews have been submitted for this location.

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