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Antoinette bCustomer Reviews for U-Haul Moving & Storage of Kingsessing
Testimonials From Recent Customers
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Excellent service à la clientèle
Sabrina WExcellent service à la clientèle
Arthur MThe customer service representative sent above and beyond for me on the day of my rental. I will be using this location going forward
Eleanor GMore staff. But the staff there is very professional. I believe they could use more help.
anthony mThis is the second time they claim I owed for gas the I put it a lil over from where it was when u got the door handle on left side was handing off nd also the runner in the window was hanging off
Ryan eThe U-Haul I rented need the brakes replaced. The check in guy was having a terrible day and he had a terrible attitude to prove it. When I returned the vehicle, I explained to the same guy how my contracted need to be closed out by a certain time, as he was assisting other people. Well he closed my contract 2 hrs after the return time and I was charged the 2nd day fees. I had to waste time calling CS to get a refund.
ashley bThem boys made sure everything went smoove for me. Merci
Kerveen AThey over charge me ,the truck was broke would not change gears than it had water leaking in the truck all my stuff got wet had to use miles to get back to the U-Haul that made me go over my miles and they charged me for that it was the worst experience ever never will I go there again .
Lorene LThis location was immaculately clean inside and our rental truck was clean and ran great. The two gentlemen working the location were fantastic! Friendly and helpful and got us in and out quickly. I would highly recommend this location. They had a lot of choices for trucks and trailers and the parking lot was easy to navigate. I would definitely come back to this location.
Scott SInsufficient staffing, but the one man on duty worked efficiently to take care of all the customers and was friendly and courteous.
Paul KThe gentleman at front was amazing very helpful
D PEvery thing is okay so far
William JGreat experience.
KIRK E | Premières impressionsMore staff
Priscilla KMAKE SURE RHE TRUCKS ARE CLEAN!! Nobody Wants To Move Their Personal Thing In That Kind Of Disgustingly Dirty Truck. Also That Truck Drove Like It Had Transmission Problems . Very Disappointed. The wait at the counter was also long however I Would Take That Any Day Over That NASTY Truck
Lisa MStaff at the location was friendly and helpful.
Michael LYoung gentleman that helped me Perfect
DAVID GIt’s hard to say , I really liked the service and the vehicle!
Wayne PNeed to hire better workers. They are so unprofessional.
TINA HI didn’t like the price of the storage it was to high in price
TINA H | Expérience généraleHad problems from beginning to end almost, I would never recommend this location
Latrice S | Expérience généraleBetter customer service
DAMON HFront desk representative were marginally helpful.
Charles MWe filled up gas but the staff "finessed" and reported that we brought truck back EMPTY!This unauthorized charge overdrafts our checking account and upon calling mgr & location, they apologize and don't cover charges. How many folks moving fail to check their statements & how much is kingsessing location victimizing their clientele????
Marquis BDo what you always do best keep your customers happy and help @ all times are available 😊
CECELIA DPlease have more staff. The attendant on this day (2/24/24) was excellent! He managed a long line of people on his own and remained calm and professional. He had me checked in quickly and the return process was also smooth. I didn't catch his name, but want to say thank you
Felicia BMore to people to attend to the customer
SHARON SCustomer care is great at this location and the rep I spoke with over the phone (Lisa) is exceptional.
ARTHUR KTo have a clerk at the counter at all times.
marsha hAlways professional and helpful!
Emily AIn the middle of my move I was denied access to the large doors and told I had to move the rest of my stuff through a small door. We were unable to move the truck because we had already started unloading and the remaining stuff would have fallen over if we drove. The woman who locked the doors was very rude and had no concern for how inconvenient she was making the rest of our move. She said " Well I'm leaving for the night" I was paying movers by the hour and it cost me more money to have my stuff moved in. I would never recommend this uhal. On the other hand the woman who helped me at the front desk was wonderful and fast.
MARGARET L | Premières impressionsThere was an issue with the first truck (no gas and a flat tire) the staff there was super great and resolved the issue quickly and professionally. The store was quite busy and the staff handled it like pros, multitasking and helping everyone out. Two thumbs up!!
Al FRien
TARA MMy only complaint is that I was charged $30 because I failed to put in one gallon of gas in the truck to bring it back up to where it was. That is utterly ridiculous!! Don't you have your own gas tanks to fill up your trucks? Unbelievable!!!
Alice GI always have a good experience with this location, thank you for the great service, keep it up 👍🙏
kirk hEverything was good, I don't have any complaints.
Oscar YThe scam me out of $20 is not the money. It's just a principle of the whole thing
DWAYNE MThey over charged yes yes wrong charged
Mavlon MThe person who helped me out at the counter was fantastic and made sure that I knew the process to get the vehicle back. Really easy and the van worked great. The only thing is that it's not in the greatest part of town and after I dropped off the van in the evening and was waiting for public transit I heard a lot of gunshots nearby. That's why I wouldn't recommend the location otherwise it was great.
Kennan PKEEP GIVING SERVICE WITH A SMILE 😃
Lewis GNo need to improve. Michelle was amazing I checked in with her she was knowledgeable and kind. I checked out with Bob and Greg they were also informative and very helpful with speedy check out service. I will be back every time I need help moving!!!
Jessica TEvery storage I was given was in use or up for auction so I’ll have to pay extra next month so I will be finding another storage company
DARRELLE P | Premières impressionsI did not close my account sent in new card number for December payment on the 4 or 5th of December upon request please check records again will go tomorrow morning in person Thank you Brenda Williams. 5942 BelMar Terr.Philadelphia
BRENDA W | Expérience généralePleasant customer service
Elizabeth L | Premières impressionsOur check in went left my things stayed in the truck all I had to buy a lock to put on the truck it was a mess
Lynette R | Premières impressionsThe only problem that I had was, that there wasn't enough storage carts when I needed one. Also when unloading my things I seen dropping on my things and dead mouse in my boxes. But every time I went there I always seen someone cleaning. Just make sure that you secure your boxes.
wanda h | Expérience généraleRien
charles eVery Helpful
CHARLES E | Premières impressionsIf you look at my paperwork the young lady who helped me was great and knowledgeable. Greeted me and checked me in all while assisting her co-worker. Never needed to apologize for the interruption because she never made me feel slighted, but she did anyway. She has a wonderful personality and demeanor. Mad I forgot her name but she's short and dark skinned tone. She's the reason I would return. Also the gentleman I did the return with was great.
Shavon WGreat staff. Friendly and professional
Pendarvis W | Expérience généraleOverall a great experience.
MD KNo complaints no problems.
Russell GHave more staff in the store
Charles ERien
PRINCESS CAll good, no problems
Mikhal GThe interior of the truck was ok but the passenger side mirror would not stay in place and needed to be tightened. I was unable to change lanes safely because the looseness of the mirror. I had to return the truck to the location because the engine/oil indicator light was on. I returned to the facility to have the agent check the fluids. I should be compensated for being given an unsafe vehicle. I will be needing the same 10ft vehicle this Saturday and should not be charged or given a discount.
Darryl HJay was very helpful but knowledgeable his customer service was awesome because of his expertise made my search much more satisfying
CONSTANCE J | Premières impressionsI gave above Average and not Excellent because many times there were no carts available. Overall very impressed. Thank you for the service.
gwen i | Expérience généraleI felt like i was going into a giant size closet at home.😝 thank you!
arcadia a | Expérience généraleBeautiful staff
Patrice R | Premières impressionsGreat customer service and attended to my every need.
Ahmad B | Expérience généraleGood Job! for it to be in the hood!
Buce H | Premières impressionsNo comments professional and courteous thank you
Margaret B | Premières impressionsJordan deserves a raise and the staff is excellent link q dique bob Gabe and Chuck
RICHARD D | Expérience généraleManager Jordan(?) is super helpful and kind, would return for the service alone. Had some minor issues but they were all very quickly addressed and fixed.
Abigail M | Expérience généraleStaff needs to no more about the auctions on the 28th
Marvin T | Premières impressionsGreat service and always polite and professional.
JERROLD B | Premières impressionsStaff was very friendly with good customer service 😎
Norman M | Premières impressionsKat was incredible!
BENJAMINDAVID M | Premières impressionsI will return next summer to use this rental facility. It's clean, the staff is wonderful, and storage rental and cancellation was fantastic.
YOLANDA A | Expérience généraleI don't like the carts with railing I the middle...They are equipped for someone who is 5 ft tall....and the bathroom didn't have any soqp
nia h | Expérience généraleThanks
Karl G | Premières impressionsThe facility needs extermination in a really bad way!!! Rodent droppings on my furniture and boxes and roaches in the halls and I even saw one in my unit. Not ok. The rodent bait box was empty and a little unnerving just thinking about the possibility of finding a dead rodent in my things. And it's extremely hot in there on some days.
Tahira S | Expérience généraleI would like extended hours before 7:00am
Pansy C | Premières impressionsJordan and Saadiq was amazing
Jazmine M | Expérience généraleVery nice n friendly people.
ECILA J | Premières impressionsMy experience with distorage company has been the most trying and disgusting experience in my life. I was originally in a storage unit 1258 that mice and or rats destroyed my belongings. Then when I sent in a bunch of proof of what my things cost I was totally oh since you only have $1 000 worth of protection on your storage unit that's all you're entitled to. Even though in the contract you guys maintain that you have clean and safe storage units. Then we go pick up My things on Monday. Open up the storage unit and there's mice and or rat poop You do realize that rodent dropping can kill people right? Not only that I am gathering proof to show that you guys illegally enrolled me in auto payments even though every time you did I unenrolled myself. I called and spoke to someone at the unit who told me and guaranteed me that they would take off any cards that I have on file so that I would not get hit with any auto payments. But low and behold I have several emails telling me that my auto payment failed! Customer service at this U-Haul it's so disgustingly lackadaisical and non-existent it should be a self-serve U-Haul. I would rather drag my body across broken glass on hot pavement in the Arizona Sun on the hottest day of the year than ever use this U-Haul again. It will bring me satisfaction see if I can make a case against this U-Haul for poor mismanagement the uncla cleanliness and of course the mice or rat issue.
EBONY T | Expérience généraleI do not appreciate you continually easing your rates for no good reasons.
BEVERLY G | Expérience généraleThanks for everything.
Bonita J | Expérience généraleOnly negative is I wasn’t given a swipe access card for my unit.
KALIPH B | Expérience généraleGood good thanks
tacian c | Premières impressionsI like thank you so much Frank H. You are the best friend ❤️❤️ I love y'all
Briana B | Premières impressionsThis storage staff did an excellent job accommodating all of my needs and concerns. The management was very polite and accurate with his information and retrieving my fathers items was easy. I will definitely be using them in the future Thank you -satisfied customer
Edwin C | Expérience généraleReally great customer service from the beginning to the end. Nice building, climate controlled and clean. There was a problem with mice droppings but still overall good experience at U-Haul storage. Thanks to management and customer reps.
Michelle R | Expérience généraleThe manager was extremely rude, focused more on making money than customer service and addressing customer needs.
Vashti C | Expérience généraleStaff attitudes were great they were polite great manners just not much help 🙄 due to circumstances out of their control
sharon s | Expérience généraleMove out date was April 28th on a Friday the last Friday in April everyone was nice and very professional
Janet L | Expérience généraleI believe the gentleman name was Corin. He was so attentive to everyone. Although he seemed to be the only one available at that time behind the desk he gave everyone their needed time as was very courteous. I was very pleased with the customer service.
YOLANDA A | Premières impressionsThe staff always were helpful both over the phone and in person. 10 out of 10 experience. Highly would recommend.
Syrus B | Expérience généraleThe service was great
Vivian R | Premières impressionsThey To keep the parking area cleaned because there's a lot of nails and screws on The Ground on the premises that can Cause trucks to get flats And the customer's cars as well .
JONATHAN P | Premières impressionsMy stuff was wet damage I would never recommend nobody to yall
theresa m | Expérience généraleExcellent service à la clientèle
Sheila W | Premières impressionsThe Staffs was very professional and most Definitely very very helpful Explained everything to you Mrs Geneva Parker
Geneva P | Premières impressionsThe new manager is on top of everything!!!!
VICTORIA R | Premières impressionsQuran was really helpful and patient.
TYLEAH D | Premières impressionsThere are two employees Tori & Jordan who help me though my hardest time. I couldn't thank them enough for their concern & kindness.
COHOWA E | Expérience généraleTori in the office made sure to address and complete all of my concerns. It made an already stressful day much better. Very much appreciated.
Tahira S | Premières impressionsGreat!
katanga W | Premières impressionsVery nice employees especially "Siddiq", I couldn't navigate the map well enough to where my storage space was and he helped me a lot. Thanks UHaul for Great Customer Service. He is a great asset and hope he stays and get a raise.
Nadja B | Premières impressionsIt’s was a great experience for me. And I loved it
Ada K | Premières impressionsThe Manager and employees done everything with ease. They walked me through the process of renting the U-Haul and the Storage Facility. They were kind, understanding, and helpful. I never experience renting from a U-Haul company like Kingsessing before. Thank You Kingsessing U-Haul.
COHOWA E | Premières impressionsRat infested, had to throw away a lot of my belongings due to this infestation. Raised the rent to address the problem to no avail. The staff is extremely unprofessional.
Tomasine H | Expérience généraleJordan the store manager ID amazing!! He truly went out his way to assist me with my u box rental! Thank you for your hospitality. Tori, the office assistant is also friendly and willing to help provide the best customer service care.
Gwen A | Expérience généraleThe staff was kind, & helpful, to my needs considering the tragic experience I had going on. I had never experience people in a work place so concern of my feelings. Thank you for having such loyal employees.
COHOWA E | Premières impressionsThe truck I reserved was not available so the new manager Jordan did try helping with that problem. Then we found mouse droppings on my furniture and boxes. It was disgusting!!
THERESA K | Expérience généraleI want to thank the office and staff for all they do helping
luz F | Premières impressionsExcellent customer service 👏🏿 👌 👍🏿 Thanks very much for your time and consideration.
Deborah G | Premières impressionsThe staff is very curtious, very informative &pleasant to work with,ddnt get the young lady tht first assisted me name, she was very helpful,Jordan the manager very very pleasant
Tanya W | Premières impressionsManager of the facility is fantastic! Keep up the good work
Gwen A | Premières impressionsGreat!!!!!!!!!!! customer service.
gweh n | Premières impressionsStaff knowledgeable and courteous Great at assisting and problem solving issues immediately
parline s | Premières impressionsWe’ll maintained facilities.
Michael F | Expérience généraleYa'll have some good staff at the Woodland Ave location. Very helpful with moving out and getting a truck. This is my fave location now.
Morris B | Expérience généraleThe team did a great job with helping me
shereef s | Expérience généraleWhere do I begin. When I first moved in I asked for my payments to be paid around the second week in each month. However they ignored my request. Next when we went to our storage they removed a lock in which they replaced with the correct lock because during time of move in they were out of stock. Once replaced they gave us the wrong key back so we couldn't get in our storage. They tried to charge me another month in which I was coming to remove my items out of the storage unit however, I could not being so I did not have the correct key to do so the manager stated that he will have one of his representatives cut off the lot and replace it with a lock they can only open however he never took off the lot for either one of my lockers, the lock that will be use for the link when accounts, neither one of my accounts were in delinquent, they were paid up and the lock was never removed from when they were delinquent which was two months prior, so I was unable to remove out of my storage once I arrived on Saturday, October 8 The lock had not been cut off. They had to have a saw to remove it, and which the representative did not know how to use so my partner who is a contractor and carpenter had to remove it with a representative. This was a big inconvenience for myself, and my partner in our children and helpers. This was one of the worst experiences with U-Haul I've ever experienced besides the terrible customer service that all the representatives in this location share Until I became irate and then they showed that they cared.
BENITA S | Expérience généraleI just wish there was a better was to get to my storage. There a door in the back that's near my storage unit. But as I reloaded to bring things in the door on the back would lock and I had to go through the front over and over again. I just getting over knee surgery. There should be a keys pad or something back there.
Nikia S | Premières impressionsMy bed had bed bugs mice droppings on some of my products no light in storage
Sade W | Expérience généraleI thank U Haul knowledgeable staff on the support they gave me as well every customer that got services, those who will come to get storage use from them in the future. I recommend to others to go to U Haul in the future. Thank you again Lamont Thompson
Lamont T | Expérience généraleIt was okay but the one thing I had a problem with was that the facility does have mice cause I found them in my clothes bags what was not okay overall great place and very safe
Sherdina G | Expérience généraleThe restrooms were always dirty the office staff isn’t friendly but the Facility it’s self was clean
JUANITA L | Expérience généraleStaff was very helpful and explained all the steps with the truck rental and the storage rental.
Morris B | Premières impressionsRodent issues… mouse poop all over my belongings
cynthia s | Expérience généraleThe staff on site are phenomenal with very little support from their regional management. My so/so experience was the result of poor communication from Simon.
ALEXANDRIA L | Expérience généraleStaff at this location was incredibly helpful and kind. I was helped by Rebecca and she was GREAT. I felt that she genuinely wanted to help me find the unit best suited for my needs.
Zain M | Premières impressionsThe logistical experience of this storage facility was very good. Workers were helpful and efficient. It was easy to access the locker and climate maintenance was good etc. However, when I came to move my furniture out after a year of storage, everything was absolutely covered in mouse poop and maybe mouse urine. I had to sterilize everything that I could, but the upholstered furniture I could only vacuum. The light colored furniture was left with brown splotches. There was what looked like animal hair all over one of the chairs. The mice had chewed through plastic storage bags for pillows, making me wonder if even wrapping everything in plastic would have prevented the damage. I did not keep any food or perishable items in the locker, but someone nearby must have. This facility should give warnings that all up upholstered furniture should be protected by plastic prior to storage. Emptying the locker was truly a disgusting experience. It's a shame because everything else about the storage facility was very good, but at the end of the day it did not keep my furniture in very good condition.
Rosanna D | Expérience généraleI haven't moved in yet but my online experience was simple and easy.
Derek J | Online Move InThe stuff was great from start to finish!
carmencita v | Expérience généraleMost uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn't fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.
Karen S | Expérience généraleI'm missing several items from my storage
Tonia W | Expérience généraleConvenient location, prices are affordable!
JOYCE P | Premières impressionsThanks for everything I really appreciate you taking care of the storage. Be safe
DEBORAH K | Expérience généraleThe mice/rat droppings in my belongings was a bit much.
stephen k | Expérience généraleSo far so great
Vanessa L | Premières impressionsThe manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.
PRINCESS C | Premières impressionsthey were great love how they handle things..👍🏾
BENJAMIN B | Premières impressionsThe customer service was poor
FATU K | Expérience généraleMy customers were ate up by mice.
Tricia H | Expérience généraleShe was nice
IBRAHIMA D | Premières impressionsI would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!
Monica K | Premières impressionsI was very satisfied, even though that day was bad..
jackie R | Premières impressionsStaff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly
Toshia B | Expérience généraleFirst time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.
Christopher W | Online Move InGreatly appreciated the service
Bernard D | Expérience généraleManagement are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.
Donna J | Expérience généraleNone I answered all thee above.
David D | Expérience généraleI have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.
Ladell C | Online Move InThe price changes way to much other than that it was good
mercedez t | Expérience généraleI will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.
Beverlyl B | Expérience généraleThis is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back
lucrecia t | Expérience généraleExcellent fast affordable service customer service friendly and respectful. All help supportive
Lamont T | Premières impressionsI was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.
Toshia B | Premières impressionsVery very pleased with their hospitality and their service
David D | Premières impressionsFor the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit
Halima B | Expérience généraleGreat staff at U-Haul
DARRYL C | Expérience généraleLove the customer service
MARK W | Premières impressionsGot there and it was a lock on the unit. It was someone else's.
Natasha F | Online Move InGreat staff very clean
Bernadette Y | Expérience généraleMale staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.
Donna J | Premières impressionsMove-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.
Susan L | Expérience généraleDoing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾
Othea W | Expérience généraleThank you for allowing me to use you'll facility
Sherdina G | Premières impressionsThe young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.
Mary A | Premières impressionsMy unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.
CAROLYN S | Premières impressionsStaff extremely rude and ghetto. Would never give my business to this location.
Tomasine H | Premières impressionsThe location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.
Joe G | Expérience généraleStaff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!
Storey C | Premières impressionsThe person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.
JEROME L | Premières impressionsThe staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95 % capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.
Fairry B | Premières impressionsEasy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.
Stephen I | Online Move InThe management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.
PAUL W | Expérience généraleThe two gentlemen on Sunday May 2nd were very pleasant and helpful.
Cecil H | Premières impressionsMy storage unit leaked twice and no accommodations or an apology was given
Dominique L | Expérience généraleMy initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.
TONNIETTA D | Premières impressionsLocation still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.
Yusuf A | Premières impressionsEverything was gravy. Nice and smooth. The staff was personally professional. Thanks again.
KAHLEINA D | Expérience généraleOnly mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.
latisha m | Premières impressionsYou are pricing yourself out of customers I for one will be leaving U-Haul
LLOYD C | Expérience généraleWhen I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail
Cordell W | Premières impressions1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.
Roma F | Premières impressionsStaff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.
Alexis H | Expérience généraleProblems with the after-hours access. No one ever answered the contact number when access didn't work.
Michael K | Expérience généraleFrom start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!
VASHTI C | Premières impressionsIt is a very nice and clean space. A little under staffed.
Karen Y | Premières impressionsSecurity system always down. Key swipe always broken. VERY unprofessional non-management staff.
HANEEFAH G | Expérience généraleI can recommend this u-haul facility to anyone! Clean and good staff
buade w | Expérience généraleEveryone was real friendly and really helpful there they did a great job
gloria b | Premières impressionsGreat staff at this location!
Marc R | Premières impressionsWe only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...
martin d | Expérience généraleThey need more employees at this location , customer service there is horrible .
alishia w | Expérience généraleVery professional staff.
RAFAWA H | Premières impressionsAlthough the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served
AARON L | Expérience généraleYes sure would
Jeffery F | Expérience généraleWeekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)
Michael H | Expérience généraleMy entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I'd be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.
DANIELLENICOLE S | Premières impressionsI believe that I was intentionally over charged and I would like this resolved ASAP
Alice w | Online Move InThank you for the service
Jeffery F | Premières impressionsStaff was very friendly, and very helpful
Marqueta K | Premières impressionsI called last week and is waiting for a return call FROM Management
Marthea B | Online Move InThe facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.
Duval c | Expérience généraleThe manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer
mohammad d | Expérience généraleI forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars
Atland w | Premières impressionsThe rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.
Jibreel O | Expérience généraleUhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.
HANEEFAH G | Premières impressionsI have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly
Judson H | Premières impressionsEvery thing was ok
Shanita J | Expérience généraleOK
Helen W | Premières impressionsRashad did a great job. Above and beyond. Jazz as well.
Dawn W | Premières impressionsThank you for being there
ramona s | Expérience généraleExcellent
Angel S | Expérience généraleThe lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean
Gboyega A | Expérience généraleVery easy to store my belongings for several months. Move in and move out was very smooth
Teresa M | Expérience généraleGreat service, no issues.
shahidah m | Expérience généraleVery friendly; clean; easy access
CHERYL M | Premières impressionsThe original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month
jermaine m | Expérience généraleSome employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.
BRITNEE C | Premières impressionsThe representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.
Alizay H | Premières impressionsShe very respect people
Mamadou C | Premières impressionsI was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.
Gretchen B | Expérience généraleThe manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.
valarie h | Expérience généraleRashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.
Elise C | Premières impressionsWouldn’t recommend!
Latasha R | Expérience généralePolite & Professional
shahidah m | Premières impressionsGM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.
Edmond K | Expérience généralefacility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.
David F | Expérience généraleGREAT PROFESSIONAL QUALITY AND ASSISTANCE!,
Ruth M | Premières impressionsVery Professional ood work
Kathy r | Premières impressionsExtremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.
Tiffany J | Expérience généraleLaneesha is a fantastic GM really interested in customer support!
Edmond K | Premières impressionsThe facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...
robert m | Premières impressionsI asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.
Galveston M | Expérience généraleGreat service but sometimes they need more than one person working at the desk because the registration stuff can take a long time
Aran M | Expérience généralei do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS
Aboubacar N | Expérience généraleThis has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.
Rahul L | Expérience généraleNasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Merci!
Syrus B | Premières impressionsBoth staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.
Margaret S | Premières impressionsThey both. Was nice in it was a good in nice. The. Man was nice. When. I load it to
Shanita J | Premières impressionsVery friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.
Lataya C | Premières impressionsCustomer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to
Porche M | Premières impressionsService was quick and questions were answered very quickly. The location seems well maintained and clean.
Shingo B | Premières impressionsEveryone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.
Glenn B | Premières impressionsMerci
Erica L | Expérience généraleGreat!
Michelle H | Premières impressionsLaneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.
Aran M | Premières impressionsFriendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn't have a need to rent a vehicle so I can't comment on that.
David F | Premières impressionsVery professional, the workers were very helpful & satisfied all my needs.
Shaniquea P | Premières impressionsVery good service I wouldn’t change a thing
Robert C | Premières impressionsAnother great customer service experience for me with U-Haul...
Gerald M | Expérience généraleIt took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.
CRYSTAL D | Premières impressions