Customer Reviews for U-Haul Moving & Storage of Kingsessing

1032 évaluations

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosanna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
3

The pick up app did not work and was really rather frustrating.

ROSANNA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAYLYNN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGBOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Everything was well. No need for improvements.

LAWRENCEDANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEVON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALMAMIE T. 
Évaluation :
5

for a Sunday the two people working were very nice friendly with all that's going on today to find nice worker should be noted thank you to them frank

FRANK D. 
Évaluation :
3

Nice young man who helped me check the truck in. (the person on the phone who called to confirm my drop off location was very abrupt and unnecessarily rude. Oh well.

SHENID B. 
Évaluation :
5

It was the best Uhaul experience!!. The cashier was professional sorry I didnt get her name. It was quick and easy.

YOLANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADOLPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE W. 
Évaluation :
2

The customer service was horrible she was rude and had an attitude. I understand automation but lazy is basically what I'd say she was like the truck is either on this side or one of the 2 in front just walk around until you find it. I've never seen anything like it also the vehicle I was supposed to be getting was canceled. When I return it no one was inside it was not told to me what to do upon return so I had to wait for 20 minutes until I noticed someone outside cleaning another truck not dressed in Uhaul uniform did she know if someone worked there. She then still proceeded to clean the truck and said I'll be inside in a minute. It took more like 10 minutes before she came insidww we. Just the worst experience all around.

Myrna W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BIANCA R. 
Évaluation :
5

Hands down, this is the most amazing customer experience I have ever had. We had a family emergency that prevented us from returning the van on time, but Lanesha and the other employees (Cynthia, Jazmine, Rasheed) could not possibly have been kinder or more understanding and accommodating. In what was a terrible time for our family, it was very comforting to know that U-Haul had our back, and it was one less thing we had to worry about. I cannot sing their praises enough. Thank you, thank you, thank you!

Jacqueline J. 
Évaluation :
5

Return was confusing between being via the on line tool or return though the return line

GLENN S. 
Évaluation :
1

They gave us the wrong truck key and no key to the rear to lock the truck. We had to return to get one. Then they accused us of not bringing the truck back on time. The truck was there a day before she called. They are unorganized and nasty. This was worst experience I ever had. She didn't even say sorry Ah aight is not apology. Just ghetto and unprofessional period! I'm shocked their in business!

DARRYL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN G. 
Évaluation :
5

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Othea W.  |  Expérience générale 
Évaluation :
4

Clarification

MOHAMMADM A. 
Évaluation :
5

Free coffee 🙂

JOSEPH S. 
Évaluation :
5

They was so helpful and very kind

TIARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED W. 
Évaluation :
1

Didn't include dollys in the truck, had to go back to the store to get them during my nice. Also, truck had a bad starter and had to be towed at the end of the move. Unresponsive by phone.

Ivan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVI C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
3

Need More Help on Staff!

LAMONT S. 
Évaluation :
5

Hey guys everything is so excellent just i need favour from you guys you gave me discount and storage for free for fist first month didn't get it.i would like to buy from you guys the 15 foot truck parked by your property in 58 street and woodland Ave Philadelphia PENNSYLVANIA please help me with sale by financing thanks you so much happy independence day

Said N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARQUIEA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uche A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGGIE S. 
Évaluation :
3

Customer service is poor. The associate that took care of me was very lazy, unprofessional, and spoke with an attitude as if I was bothering her. She was kept sighing and checking her phone the entire time. I caught her rolling her eyes because I didn't complete the next step on the pin pad. I didn't know I was supposed to do anything. She assumed I knew, her lack of communication was irritating.

MARSHETT F. 
Évaluation :
5

The two employees I interacted with were both very informative and helpful

DELPHA H. 
Évaluation :
1

Customer service was extremely poor. Staff was unattentive and very unhelpful. Van had a rush job cleaning. As I was returning the van (within 2 hours) and asked who to give the keys to, the woman walked past me and into the back. Totally ignored me. Someone even called me hours later asking where the van was. This place is the worst. Woodland Avenue Philadelphia pa needs a whole new staff of people who actually care.

Dartaggan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
1

When I showed up no one was in the store. When the woman did show up she had her child with her, quite dangerous for the kid, a lot of moving vehicles in the lot. When I returned with the vehicles tried giving the key to woman outside who cleans vehicle she told me go inside and give the key to woman inside. Again I was told with total ignorance and no care for the customer whatsoever. So I return inside to drop key to woman who had child earlier and again I'm met s with ignorance. I quote “I'm not taking that key, I'm off the clock SOON take it back outside.” This would indicate you are still on the clock, essentially just do your job.

NICHOLAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHMOUD T. 
Évaluation :
5

Can't think of anything right now

MICHAEL S. 
Évaluation :
5

Fatima went out of her way to locate the correct electrical adapter for the trailer connection. She located one at another UHaul site because after searching, she did not have one. She was professional and courteous. Wished me a safe trip as well! Merci.

LINDAM V. 
Évaluation :
5

Thank you for allowing me to use you'll facility

Sherdina G.  |  Premières impressions 
Évaluation :
1

I was told that there was a quater tank of gas in the truck when i pick it up, it wasn't the gas was on Empty.

CHRISTINA J. 
Évaluation :
5

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Mary Ann P.  |  Premières impressions 
Évaluation :
5

I can't think of anything at this time.

MICHAEL S. 
Évaluation :
2

The associate made me wait while she took a phone cal discussing when she gets off. Then didn't explain the self check out process since she was on the phone with her friend and it was 26 minutes to close. I will not be using this location again

SAVANNAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS R. 
Évaluation :
1

Customer service was the worst I've ever experienced at a U-Haul. The woman working there seemed annoyed with customers. Not friendly in the slightest.

Reia L. 
Évaluation :
2

I would refer a friend because this is the first time I had a bad experience. This truck was old. And the gas mileage was off by 8 miles next time I will pay more attention

Lisa F. 
Évaluation :
2

Your service agent was very unprofessional in her appearance with a bonnet on her head on Sat. Sundays agent was poor in her dealing with the customers, the desk was unmanned and I was never greeted, can I help you or anything. I had to initiate conversation and she was confrontational when I overlooked an item on my contract. I finally got my van and the windshield was full of dead bugs and there was no wiper fluid. The van was not cleaned out from the previous renter, there was a sneaker and other items left in the back of the van. Unacceptable for a nice facility.

Darryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS P. 
Évaluation :
5

Need to make sure that amount of fuel on vehicle is accurate. My vehicle had 3/4 of a tank yet my Contract said full.

ALFRED W. 
Évaluation :
5

Nice people and clean place

BOUBOU G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonia W.  |  Expérience générale 
Évaluation :
1

Put the phone down look a person in the eye when they talk into him Don't act like it irritates you when someone asks questions The young people there are just disrespectful

michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW T. 
Évaluation :
1

The lockbox was empty; no way to do mobile pick-up. Had to wait 2 hours for Store to open; store opened late. Truck wasn't ready when store opened. Had to wait. Sales associate had no information from online reservation except my name. The entire experience was poor. The assistant manager was late and scolded the sales associate for letting people in before counted the register. It was a mess.

DAVAUGHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TENESI R. 
Évaluation :
3

We reserved a small van at the South Philly UHaul location weeks in advance only to be told 2 hours before our trip that we needed to go to the Woodland Ave location and that only a 10' truck was available, the trunk lock of which was in poor shape. We had chosen South Philly for its convenience so would like to see an increased emphasis on inventory and advance notice in the future.

Colin F. 
Évaluation :
5

No comments

PATRICIA C. 
Évaluation :
2

The pickup process was very unclear and I kept running into issues between the website and the store associates.

Alexander M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHRYN M. 
Évaluation :
3

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

CAROLYN S.  |  Premières impressions 
Évaluation :
1

The customer service skills weren't good at all!

PIA C. 
Évaluation :
3

Staff extremely rude and ghetto. Would never give my business to this location.

Tomasine H.  |  Premières impressions 
Évaluation :
1

Teach your workers to have more respect for customers. The man who was working when igot there was chasing a little girl about 4 or 5 years old who was jumping off of piles of boxes 4 feet from ground. Then when I asked for help he says ok and leaves for the day with me standing there and the baby mother worked there to she helped me and told the manager who did nothing

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augustus P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

Friendly, helpful staff. Clean and well maintained trucks. Keep doing what you're doing.

Patrick H. 
Évaluation :
5

There was what look like coffee spilled in the vehicle, a quick wipe would've been nice, even though it did not interfere with my overall experience. Everything was so quick and easy, I really appreciated it. I had to extend my time, & was given more time than I asked for, which worked out perfectly. Thank you so much

Denise D. 
Évaluation :
5

Front desk staff was very nice, gas tank was not completely full, shy an 1/4-1/8 tank. Site was very busy and I didn't want to add to their stress.

PAMELA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIDEON T. 
Évaluation :
5

Thank you...very quick service...excellent staff

M H. 
Évaluation :
3

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Joe G.  |  Expérience générale 
Évaluation :
3

I'd just say train these employees to be a lot more professional and friendly to customers. I guess this is what we get from living in the “hood”.

JOE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZENOVIASHALAE D. 
Évaluation :
3

I was charged for an extra after the employee said that the rental was extended. I called back to confirm the extension. Only to return the rental via the app and has changed a full day of rental. I was also lied to and told that there would be a 250 inconvenience charge .

HARVEETA T. 
Évaluation :
2

The vehicle was filthy, unprofessional staff, and I was charged for fuel I didn't use.

AMBAR M. 
Évaluation :
1

I returned the uhaul at 5:54 and was told 'you will receive your receipt over email'. The receipt I received has a 6:08 return time. I will be following up to ask why there is a 6 $and 1 $missing / damage fee to my receipt when the vehicle was returned in identical condition as I receive it. I will also be following up why the additional mileage fee was 0,40 $ per mile when on the phone I was quoted 0,20 $ per mile for additional miles. I am unsatisfied with the experience I had because on multiple occasions previous agreements were not kept.

ALEXANDERROLAND Y. 
Évaluation :
5

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Storey C.  |  Premières impressions 
Évaluation :
5

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

JEROME L.  |  Premières impressions 
Évaluation :
3

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95 % capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.

Fairry B.  |  Premières impressions 
Évaluation :
5

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.

Stephen I.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

S.O.

VICTORIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUQAYYAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESMAELK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calli B.  |  Premières impressions 
Évaluation :
5

The customer service was excellent. The clerk had full knowledge of what was needed to make this move a success.

MIRANDA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARLENE C. 
Évaluation :
4

Good continue as it is.

ESKENDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRESVANT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONNIETTA D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VINCENT C. 
Évaluation :
4

Can not fault the location but U-Haul custom made trailers are not industry standard for a straight hitch and not industry standard for the safety chains. Could not connect the trailer to a class VI receiver Not not bither renting for U-Haul. I should have know better from past experiences. I am glad to know that nothing has changed in the last 2 decades. Company Quality is still the same same zero care for the equipment and zero quality assurance.

Michael M. 
Évaluation :
1

At the time (7am) pickup, I return to agent to inform the gas gauge was below 1/4 tank of gas. I refueled before returning with ample fuel more then I started. I drove in total 7+ miles. and the vehicle is not efficient having 128,146. I owned a truck with a Hemi. I have the receipt which I offered during time of returning,The agent ignored my request to show I refueled. 7 miles total cost 10+25=35,00 $ its time to upgrade the fleet U-haul.

WAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENOCH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STORY B. 
Évaluation :
1

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

PAUL W.  |  Expérience générale 
Évaluation :
1

When I was waiting in line to pick up my reserved truck I didn't really want to hear the cashier on the phone talking about how she will f%# somebody up when she get off work. Don't like the staff very ignorant. For the type of money Uhaul charges for a truck, van or storage they need to hire some professional sales people.They mispronuce my name and had the nerve to keep laughing at my name. Very unprofessional. The uhaul truck was a dump broken window handles, needs a wheel alignment bad, stink, needs shock absorbers. Why are yall renting out these f#% up trucks. I feel like I just been raped after dealing with U haul . They over charge for a piece of $#% truck and horrible customer service.

EDILBERTO V. 
Évaluation :
5

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Cecil H.  |  Premières impressions 
Évaluation :
1

My storage unit leaked twice and no accommodations or an apology was given

Dominique L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elysia P.  |  Expérience générale 
Évaluation :
1

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

TONNIETTA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nynilah B.  |  Expérience générale 
Évaluation :
5

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Yusuf A.  |  Premières impressions 
Évaluation :
5

Everything was gravy. Nice and smooth. The staff was personally professional. Thanks again.

KAHLEINA D.  |  Expérience générale 
Évaluation :
4

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

latisha m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

silena f.  |  Expérience générale 
Évaluation :
4

You are pricing yourself out of customers I for one will be leaving U-Haul

LLOYD C.  |  Expérience générale 
Évaluation :
1

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail

Cordell W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana F.  |  Premières impressions 
Évaluation :
4

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

Roma F.  |  Premières impressions 
Évaluation :
5

Staff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.

Alexis H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adrian a.  |  Expérience générale 
Évaluation :
3

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

Michael K.  |  Expérience générale 
Évaluation :
5

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

VASHTI C.  |  Premières impressions 
Évaluation :
4

It is a very nice and clean space. A little under staffed.

Karen Y.  |  Premières impressions 
Évaluation :
1

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

HANEEFAH G.  |  Expérience générale 
Évaluation :
5

I can recommend this u-haul facility to anyone! Clean and good staff

buade w.  |  Expérience générale 
Évaluation :
5

Everyone was real friendly and really helpful there they did a great job

gloria b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen B.  |  Expérience générale 
Évaluation :
5

Great staff at this location!

Marc R.  |  Premières impressions 
Évaluation :
5

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

martin d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal P.  |  Premières impressions 
Évaluation :
1

They need more employees at this location , customer service there is horrible .

alishia w.  |  Expérience générale 
Évaluation :
5

Very professional staff.

RAFAWA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nikiera c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIELLENICOLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R.  |  Premières impressions 
Évaluation :
3

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

AARON L.  |  Expérience générale 
Évaluation :
3

Yes sure would

Jeffery F.  |  Expérience générale 
Évaluation :
5

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

Michael H.  |  Expérience générale 
Évaluation :
1

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I'd be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

DANIELLENICOLE S.  |  Premières impressions 
Évaluation :
1

I believe that I was intentionally over charged and I would like this resolved ASAP

Alice w.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheirque K.  |  Premières impressions 
Évaluation :
5

Thank you for the service

Jeffery F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE G.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, and very helpful

Marqueta K.  |  Premières impressions 
Évaluation :
1

I called last week and is waiting for a return call FROM Management

Marthea B.  |  Online Move In 
Évaluation :
3

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

Duval c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazzrelle b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Premières impressions 
Évaluation :
5

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

mohammad d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste B.  |  Expérience générale 
Évaluation :
5

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

Atland w.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sahara W.  |  Premières impressions 
Évaluation :
5

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Jibreel O.  |  Expérience générale 
Évaluation :
1

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

HANEEFAH G.  |  Premières impressions 
Évaluation :
5

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Judson H.  |  Premières impressions 
Évaluation :
4

Every thing was ok

Shanita J.  |  Expérience générale 
Évaluation :
5

Okay

Helen W.  |  Premières impressions 
Évaluation :
5

Rashad did a great job. Above and beyond. Jazz as well.

Dawn W.  |  Premières impressions 
Évaluation :
3

Thank you for being there

ramona s.  |  Expérience générale 
Évaluation :
5

Excellent

Angel S.  |  Expérience générale 
Évaluation :
1

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Gboyega A.  |  Expérience générale 
Évaluation :
5

Very easy to store my belongings for several months. Move in and move out was very smooth

Teresa M.  |  Expérience générale 
Évaluation :
5

Great service, no issues.

shahidah m.  |  Expérience générale 
Évaluation :
5

Very friendly; clean; easy access

CHERYL M.  |  Premières impressions 
Évaluation :
2

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

jermaine m.  |  Expérience générale 
Évaluation :
3

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

Britnee C.  |  Premières impressions 
Évaluation :
5

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

Alizay H.  |  Premières impressions 
Évaluation :
5

She very respect people

mamadou c.  |  Premières impressions 
Évaluation :
3

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

Gretchen B.  |  Expérience générale 
Évaluation :
4

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

valarie h.  |  Expérience générale 
Évaluation :
5

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Elise C.  |  Premières impressions 
Évaluation :
3

Wouldn’t recommend!

Latasha R.  |  Expérience générale 
Évaluation :
5

Polite & Professional

shahidah m.  |  Premières impressions 
Évaluation :
5

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

Edmond K.  |  Expérience générale 
Évaluation :
5

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

David F.  |  Expérience générale 
Évaluation :
5

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Ruth M.  |  Premières impressions 
Évaluation :
5

Very Professional ood work

Kathy r.  |  Premières impressions 
Évaluation :
3

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Tiffany J.  |  Expérience générale 
Évaluation :
5

Laneesha is a fantastic GM really interested in customer support!

Edmond K.  |  Premières impressions 
Évaluation :
3

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

robert m.  |  Premières impressions 
Évaluation :
2

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Galveston M.  |  Expérience générale 
Évaluation :
5

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

Aran M.  |  Expérience générale 
Évaluation :
2

i do not like how i have to pay 100 $just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

Aboubacar N.  |  Expérience générale 
Évaluation :
1

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Rahul L.  |  Expérience générale 
Évaluation :
5

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Merci!

Syrus B.  |  Premières impressions 
Évaluation :
4

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

Margaret S.  |  Premières impressions 
Évaluation :
5

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Shanita J.  |  Premières impressions 
Évaluation :
4

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Lataya C.  |  Premières impressions 
Évaluation :
3

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Porche M.  |  Premières impressions 
Évaluation :
5

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Shingo B.  |  Premières impressions 
Évaluation :
5

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Glenn B.  |  Premières impressions 
Évaluation :
5

Great!

Michelle H.  |  Premières impressions 
Évaluation :
5

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Aran M.  |  Premières impressions 
Évaluation :
5

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn't have a need to rent a vehicle so I can't comment on that.

David F.  |  Premières impressions 
Évaluation :
5

Very professional, the workers were very helpful & satisfied all my needs.

Shaniquea P.  |  Premières impressions 
Évaluation :
5

Very good service I wouldn’t change a thing

ROBERT C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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